Vila Santa Miraflores

Peru , Lima
LIMA, Av. Benavides 2957 - Miraflores
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100 reviews shown

10/10

Exceptional

19 Jan 2026

jessica

Always the best Vila Santa , was my 4 times staying here and it won’t be the last that’s my favorite hotel close to everything , quiet place , clean and the staff are the best 🤗🤗

Leisure Self

10/10

Exceptional

07 Sep 2025

Matsuo

Great

10/10

Exceptional

19 Aug 2025

Regina

Excelente

Excelente hotel....
Pontos fortes cafe da manhã, chuveiro e cama
Pontos fracos nenhum

Partner

10/10

Exceptional

27 May 2025

Timothy

It was a nice facility I enjoyed the staff, area, and assistance. Was a little surprised about the no ac/heat but no big deal

Leisure Self

4/10

Poor

05 Mar 2025

Jean Marc

Staff not really friendly

Self

10/10

Exceptional

20 Jan 2025

Jessica

Woww que más puedo decir de Vila Santa lo
Mejor , es mi tercer años regresando al Peru y pues Vila santa ya es como
Mi casa y me gustó que hasta se recordaron de mi , Mafe muy atenta , todos ahí son super los veo el
Próximo año ☺️☺️

Leisure Self

10/10

Exceptional

16 Jan 2025

Helen

Would definitely come back

6/10

Pleasant

05 Nov 2024

Wellington

O hotel tem boas instalações e a equipe é extremamente enxuta e com altas demandas, precisa aumentar a quantidade de funcionários, pois os mesmos estavam com muitas demandas e sem suporte e mesmo assim atendendo com muita educação e leveza.
Demorava as refeições pois tinha muita demanda e poucos funcionários.

Outra sugestão já que o café da manhã não é self service, colocar um “menu” e o cliente escolhe o que quer, da maneira que está não funciona, pois não sabíamos o que tinha .

Friends_and_family Family

6/10

Pleasant

29 Sep 2024

Yelene

La recepcionista no fue amable con mi familia a pesar que fue su segunda vez hospedándose en el hotel. La primera vez los recibió un Sr. que fue muy amable con ellos pero esta vez no paso lo mismo. La recepcionista los trato como si ella les hiciera un favor de estar ahí cuando el trato a los huéspedes debe ser cordial y amable porque es la primera impresión.

4/10

Poor

29 Sep 2024

Yelene

La primera vez mi familia tuvo una buena atención porque un Sr.que estaba ahí que los recibió amablemente pero esta segunda vez que se hospedaron la recepcionista no fue nada amable ni servicial con mi familia no quedaron nada satisfechos con ese servicio ya que es la primera impresión. Mi recomendación es que siempre la bienvenida sea amable y con un buen trato hacia los huéspedes.

10/10

Exceptional

04 Jun 2024

Luis

All around top customer service from desk house keeping and restaurant staff great service will be back 👍

10/10

Exceptional

04 Jun 2024

Luis

Great customer service all around from desk room staff and restaurant staff 👍

Business_and_leisure Partner

10/10

Exceptional

16 Jan 2024

jessica

The staff are super welcoming is the second time staying in this hotel and planning to go back again !!

Leisure Friends

10/10

Exceptional

16 Oct 2023

HENRY

Excellent location and near to good restaurans and malls

10/10

Exceptional

26 Sep 2023

Juan Jose

Amazing hotel i will only stay here when i come to lima. Josue was amazing juan manuel also amazing. We cannot say enough about this amazing hotel. Also thalia was amazing.

10/10

Exceptional

08 Sep 2023

Andrew

Hi I'm Andrew and I stayed at this hotel for 10 days 08/28/23-09/07/23 room 306........ beautiful, beautiful, beautiful ❤️ safe security, comfortable cleanliness awesome 👍 service wonderful location and language was not a problem it was a welcome challenge.... Vila Santa will be my home away from home I will be back.......thanks to all at the Vila Santa Hotel for a priceless vacation ....... Andrew green

Leisure Self

8/10

Excellent

14 Aug 2023

Jose

Exelente

10/10

Exceptional

28 Jul 2023

Raul Oscar

I do not like it is too noisy, construction

Business_and_leisure Family

10/10

Exceptional

12 Jul 2023

Amy

The staff was very helpful and the place was clean!

Leisure Partner

8/10

Excellent

29 Jan 2023

Elizabeth

Professional staff

Friendly, helpful and professional staff. Room was clean. You could see and smell the cleaniless of sheets and towels. Room was mostly quiet except for the AC unit. It had these unpredictable noises. And of course sometimes other guests were not subtle coming in and out of their rooms. I recommend to ask for an interior room if you're a light sleep like me. Our first room was right in front of the main avenue. Couldn't sleep a wink but next morning we requested a change of room and they were very accommodating. Breakfast is included and it's good but not many choices. The same selections every morning. There are a variety of nearby restaurants to switch up. When you walk out the front door of the hotel, it is a main avenue, therefore it is easy getting a taxi or cab or buses. The main highlight for me is the beautiful terrace located on the 10th floor. The menu has appetizers, entrées and both nonalcoholic and alcoholic drinks and its all delicious, well presented and very reasonable prices. I cannot express enough how friendly and professional the staff is. I would definitely stay there again.

Partner

10/10

Exceptional

16 Jan 2023

Aldo

Clean hotel, great breakfast and near shopping areas. Attentive and friendly staff.

Leisure Self

8/10

Excellent

14 Aug 2022

Claudia

Pros: refrigerator in room, microwave available in the restaurant on the 10th floor, heater, good hot shower with good force ( have to let the water run for a while to get hot water), clean rooms, place felt very safe.

Cons: beds were fine, but could be a bit softer.

Leisure Partner

10/10

Exceptional

03 Aug 2022

CHRISTOPHER GEOFFREY

Excellent accommodation very friendly staff. Professional and courteous. Very nice interior with paintings and ornaments quite unique. Would definitely recommend it.

Leisure Partner

10/10

Exceptional

02 Mar 2022

Garth

For the price point of this hotel I expected very little. Vila Santa exceeded in nearly every way. My room was comfortable and quiet, it was always cleaned, the water was hot and the bed was comfortable. Rooftop restaurant has gorgeous views and an indoor/outdoor feel that’s very inviting. I’d recommend offering take away coffee to guests though. I couldn’t get one even for the room.

Leisure Friends

10/10

Exceptional

29 Nov 2021

April

Clean and comfortable in Lima

We stayed at this hotel the night before a flight out of Lima. Check-in was easy and our rooms were clean and comfortable. We have a family of 6, so we got two rooms with triple twin beds - it was perfect for our needs. The hot water and the water pressure were fantastic and so nice after traveling! Our hotel arranged taxis for us and the overnight front desk staff were so nice!

Friends_and_family Family

10/10

Exceptional

24 Nov 2021

Jose

The staff was super kind and helpful, highly recommend....

Friends_and_family Family

10/10

Exceptional

29 Mar 2021

Verified traveler

The hotel is very clean and it’s in a safety place. The people from the hotel is very nice and kind. I like it and would definitely come back . Ah! And they prepared a delicious maracuya sour 😀

Friends_and_family Family

10/10

Exceptional

13 Jan 2021

Andrey

The staff is incredibly accommodating and friendly

Business

10/10

Exceptional

27 Dec 2020

Verified traveler

Very clean, staff very friendly, good free breakfast!

Friends_and_family Family_with_children

10/10

Exceptional

15 Mar 2020

Katherine

Friendly staff

Great location. The staff was very friendly and helpful.

Friends_and_family Family

8/10

Excellent

12 Feb 2020

Verified traveler

Welcoming staff, very attentive to our needs. Provided an electric adaptor as we had forgotten ours. We were initially placed in a room next to a room that was being worked on and painted. Requested a quieter room and were immediately accommodated.

Friends_and_family Family

10/10

Exceptional

11 Jan 2020

Steve

Excellent hotel in Surco area. Staff spoke English well, extremely helpful.

Friends_and_family Family

10/10

Exceptional

22 Nov 2019

Wanda

Staff is friendly and helpful. Assisted with Uber’s and places to go.

Friends_and_family Family

10/10

Exceptional

11 Nov 2019

Wendy

Wonderful atmosphere, good location, great staff

The staff at Hotel Vila Santa was wonderful. Everyone was friendly, professional, and helpful. We had a minor issue in our room, which we reported to the front desk and it was taken care of immediately. The rooms were clean. The restaurant on the 10th floor had a good view and good food. The included breakfast had a lot of choices and the quality was good. The hotel was very convenient to Lima's one metro line, which we used almost everyday.

Business

8/10

Excellent

06 Nov 2019

Daniel

I like the place, it was close to restaurants, shopping centers, located in a street that it can be walked without problems.

Friends_and_family Family

8/10

Excellent

16 Aug 2019

Verified traveler

Fantastic showers, damp room

The absolute best thing about our stay was the shower - the water pressure was amazing and there was always hot water at any time of the day. Best shower I've ever had in Peru. There were two main complaints that I had: First, out King bed was actually two twin mattresses pushed together with King sheets. This was most problematic because our baby sleeps between us and I worried a bit about the presence of a gap between the mattresses. Secondly, even though I knew there was no A/C or heat, which isn't a huge deal with Peru's temperatures, the room stayed very damp. The housekeeper would often open the window for airflow in the room when she cleaned, but we couldn't leave it open in the winter with a baby in the room. I had to wash out the baby's clothes and they hung in the bathroom for DAYS and never dried. I wish that the hotel had offered a dehumidifier or a small space heater to help with this issue. That being said, my family was sick during our stay (we arrived sick, no fault of the hotel) and the staff went out of their way to help us. They loaned us a water kettle and cups to make tea in the room, a power strip to plug things in, and even a thermometer. Sofia from the front desk always asked how we were doing when we saw her. Breakfast was also a nice buffet of bread, cheese, ham, butter, jam, fruit, juice, coffee, waffles, eggs, and cereals. We were very happy with the service at breakfast as well and they had a highchair for the little one. Good value for the price.

Family

10/10

Exceptional

23 May 2019

Verified traveler

Enjoyed my stay. Staff helpful and friendly for the most part.

Leisure Self

8/10

Excellent

01 Jan 2019

Bruce

Good Hotel in Miraflores

Good hotel. A short taxi ride from Kennedy park (center of Miraflores). We booked 2 rooms. One room had AC, but the second room did not (had a rotating fan). AC is not 100% needed in Lima, but nice to have. Service was fantastic. Staff was always available to help!

Family

10/10

Exceptional

24 Nov 2018

Ang

This hotel was absolutely GREAT!!!! The ENTIRE staff was helpful and so welcoming. The hotel is located in a very safe area with plenty of restaurants and stores nearby. The hotel offers a generous breakfast buffet; and daily specials of lunch and dinner!!!! The room accommodations are also great....comfortable beds and pillows. The rooms are large with a wonderful bathroom area. Extremely clean!!!! This hotel was truly a TREASURE in Miraflores!!! My family and I enjoyed our stay and we will definitely return! My regards to the entire staff !

10/10

Exceptional

13 Nov 2018

Ivanka

Home out of home

Amazing

Partner

10/10

Exceptional

27 Oct 2018

Victor

Great hotel. For a small fee was able to do a 6pm check out

8/10

Excellent

09 Oct 2018

Nilo

Friendly staff, comfortable and clean establishment.

2/10

Poor

02 Oct 2018

Jackie

Terrible experience! Been there previuos years and easnt this bad like this time! Spent almost 2000 dollars for a of us, and not worth at all! Couldnt even sleep due to construction in the building, hammering so loud, employees smoking in the hallway, the bread for the breakfast areA was old and poor quality! No soap or shampoo in the bathroom ..
the quality of the hotel has become very poor , not worth the 90.00 dollars per night!
The only good thing was the two guys in the front josue and alexis and the venezolean guy
Other than that..... it has become a cheap hotel

10/10

Exceptional

16 Sep 2018

TravelMO

I liked how the hotel was decorated, especially the restaurant area on the top level. It had a unique style instead of looking like every other hotel I stay in.

10/10

Exceptional

17 Aug 2018

Kim

The nicest staff EVER. Super safe and clean hotel. Taxis are dirt cheap to get to the busier fun area which is less than 10 minutes away ~ usually. I would stay here again for sure.

10/10

Exceptional

30 Jun 2018

Ryan

A wee gem

Very well run small hotel with everything you need. Very clean and beautifully decorated wish i could have stayed longer.

10/10

Exceptional

27 Apr 2018

Oscar

Good location, good price, good service.

We really enjoyed our night in Lima. The personnel is very friendly and helpful. They have complimentary coca tea in the reception area. The area where it is located, Miraflores, is very safe. It is the preferred area for tourist due to its safety and available restaurants. Uber works very well in Lima, which can take you from the hotel to the city center to see the various sights (main square, cathedral and museums). The price is very reasonable considering the area. Overall would recommend.

Partner

8/10

Excellent

07 Mar 2018

Verified traveler

Nice hotel but not enough staff.

They overcharged and couldn't reimburse me??? They charged a tax that they shouldn't. I found out just when i ws leaving and they told me that they couldn't reimburse me and to remind them next time of my visit to see what could they do about it.

Family

10/10

Exceptional

18 Dec 2017

Henry

Great hotel near Miraflores

This is a great hotel that is located far close enough to downtown Miraflores but far enough to avoid the traffic and noisiness.
The staff goes the extra mile to help, the rooms are comfortable and clean.
The people from the breakfast area are super friendly and willing to do whatever they can to make sure that you are satisfied, the breakfast is far superior of what you would find in similar establishments

8/10

Excellent

09 Dec 2017

Verified traveler

Good deal

Good deal for better than a budget hotel. The downside is you are bit removed from central Lima and the happening spots, but uber is cheap!

4/10

Poor

14 Sep 2017

Rosangel

No house keeping

In 5 days my room was only cleaned once

8/10

Excellent

14 Sep 2017

Verified traveler

Solid stay

Only stayed for one night, but it did the job. I don't know Lima too well, but there wasn't much around the immediate hotel of interest to me. The staff was very curteous and accommodating.

4/10

Poor

24 May 2017

Verified traveler

Basic and sweaty

This is the sort of place that the locals stay. The desk staff were nice and helpful. They arranged our ground transportation for us (paid). They also provided maps and explanations. Security was nonexistent as the room doors had only a \"turn the little thing in the middle of the handle\" type of lock. Fortunately, there was a safe in the room. The free breakfast was ok and they would provide whatever you wanted. There was no ventilation except an open window, but traffic and other noise (ahem, yes, OTHER noise) made it very challenging to sleep. Besides the bed, there was a chair, two night stands, a fridge, microwave and that's all. Our towels and clothing stayed damp all night due to the open window and humidity.

Partner

10/10

Exceptional

19 May 2017

Fiona

A lovely centrally placed hotel

We had a lovely two night stay including being picked up late at night from Lima Airport (small charge) which was really reassuring in a strange city.

8/10

Excellent

18 May 2017

George

Decent hotel

It wasn't pleasant, not AC is warn special in this time, head shower terrible. Other them that is good the breakfast and the stuff. Overall is fair I will not recommend this hotel. Thanks

6/10

Pleasant

13 Apr 2017

Verified traveler

Good Value Hotel

The staff is excellent. The facilities are generally good and very clean. Room 901 wifi was poor and weak -- strange since just one floor up in the restaurant it was quite strong. Also noisy in early morning as it was right under the 10th floor kitchen where workers would make noise getting ready for the new day (and leaving window open brought in the street and neighborhood noise). Breakfast service was excellent and the rooftop restaurant is very nice, except that there is a large smoking section right next to the windows and best views. This wasn't usually a problem other than when one lady, the owner I think, would use that smoking area as an office and make loud phone calls and chain smoke. That kind of ruined the breakfast experience for that day. The hotel exercise equipment was old and fragile and there wasn't much of it. Generally useless. But there is a Gold's Gym in walking distance that charges $10 per day. The hotel is located in an OK neighborhood, good for walking, with a few decent restaurants nearby. But if you want to visit the center of Miraflores, the ocean areas and old Lima or other districts, the taxi rides are a bit long. And if you need to make a few return trips to the hotel, then you'll need to add $20-$30 per day in taxi fares.

6/10

Pleasant

01 Apr 2017

Verified traveler

Too far from the main area of Miaflores

Staff kind but not the most pleasant area to walk around and find things to do. Room had a musty smell. Without AC, if you are facing the busy road, you wouldn't be able to sleep without earplugs.

6/10

Pleasant

30 Mar 2017

Verified traveler

Decent location

Stayed for one night, my gf is Peruvian but I booked the hotel on expedia. Because we stayed together, they charged me an extra $10 in IGV (sales tax). Had I stayed alone, I wouldn't have been charged they said...weird. I've worked and lived in Peru and never had that happen just because I was with a Peruvian.

8/10

Excellent

28 Mar 2017

Elizabeth

Love the breakfast area, like sitting outside. Room clean and comfortable

Partner

8/10

Excellent

02 Jan 2017

Paul

Beautiful rooftop

This hotel has a charm you will not find in any five star hotel. The rooftop restaurant/balcony is the perfect place to relax. The staff is very nice and try to accomodate your every need. The location is a little far from the touristy areas, but you trade that for less traffic and a quieter location. There were some missing touches: no shades on the room lamps, no hand towels, the beds were not the softest, nowhere to hang suits/dresses. However, the rooms were very clean and the staff responded promptly to every request. Overall, I thought this was a great bargain hotel.

8/10

Excellent

28 Dec 2016

Bill

The hotel is comfortable with a great staff. In reading the reviews, we were under the impression it was in an area for shopping, restaurants, etc. Not the case...pretty well out of any shopping areas. However there were a couple of good restaurants within walking distance, so that helped, as the hotel restaurant, which was fine for breakfast, left a lot to be desired for dinner.

8/10

Excellent

23 Dec 2016

Verified traveler

Accomodated our early check-in. Very nice staff. Close to Miraflores and Barranco.

6/10

Pleasant

02 Dec 2016

Verified traveler

Traffic noise at this hotel

The hotel staff is excellent. But the hotel is located on a main traffic corridor. The traffic noise is quite serious even on the fourth floor. Ask for a room on the back side of the building.

10/10

Exceptional

01 Dec 2016

Alvaro

Very convenient and clean hotel

Amazing. I even extended my stay two more days.

Family

6/10

Pleasant

26 Nov 2016

Verified traveler

Hotel needs some TCL. It is a bit dated

Hotel needs some TLC..it is a bit dated. Towels need to be replaced. Staff was friendly and we loved the roof top breakfast room. Location was good but not a walking distance from major attractions. Overall not bad for the price.

8/10

Excellent

08 Nov 2016

Kimberly

Very nice hotel

Great hotel in a nice location
Loved the breakfast terrace and decor of the hotel! Friendly and helpful staff!

10/10

Exceptional

28 Oct 2016

roberto

Friendly, clean and great value!

Really nice people and friendly and efficient staff...Jonathan was very kind and knowlegable as well as all staff we encounter. The restaurant and service staff was kind and attentive, Edith in the kitchen/dinning area was always welcoming us with a smile, a \" what can I get for you\" and a very sincere and warm nature, a definite asset to any hotel..Thank you all for a terrific time in Lima!!

Partner

10/10

Exceptional

25 Oct 2016

Jenny

Staff was great with service and friendliness!

Family

10/10

Exceptional

11 Oct 2016

Mary Beth

A Top Experience

I've traveled extensively in Western Europe and stayed in many hotels of this level. Room pleasant, attractive, neat and clean. All staff here were very personable, extremely helpful and service oriented. Breakfast buffet was outstanding, including fresh fruit, eggs cooked to order, excellent coffee. Breakfast room bright and cheery on dreary, gray days. Hotel is located in a neighborhood, near a good shopping area, with ATMs and a bank. Area seemed very safe, which was important to me as a woman traveling alone. Several restaurants nearby, including 2 serving excellent Peruvian food. Shuttle service (a taxi) to and from airport, through hotel, was excellent and quite a bit cheaper than the rate of a major international shuttle service I've used in other countries and considered using in Lima. Though the hotel is located on a busy street and my room was on the front, it was never noisy. Should I return to Lima, I certainly will stay here again.

6/10

Pleasant

30 Jul 2016

Verified traveler

SOS humidity

We liked the effort put into the decor, but something needs to be done about the humidity (ex:dehumidifier). Our room was not very spacious, but constantly cold. The restaurant staff was especially kind. The hotel in itself is a bit far from the main tourist attractions.

Partner

6/10

Pleasant

13 Jun 2016

Verified traveler

Decent hotel but located in a corner of Miraflores, so was far away from the main attractions

Family

10/10

Exceptional

02 May 2016

Adrian

Good first hotel

This is a small hotel next to the main road. The room had three individual beds, a small refrigerator & microwave. The breakfast was fantastic & it had a great view of the city. The staff was super friendly & gave us great advice for our Machu Picchu trip!

8/10

Excellent

07 Jan 2016

Chris

Exemplary, caring staff at the Vila Santa

It's a three-star hotel with five-star service. Furnishings are well-appointed: beautiful art in the lobby. The staff are magnificent. They were attentive to our needs, provided helpful suggestions, and were friendly. It really was a delightful place to stay.

8/10

Excellent

30 Oct 2015

Verified traveler

Staff is very helpful

The hotel staff is amazing!! They are so helpful. The room was fine but I could hear street traffic. Great hot shower and good breakfast included. I enjoyed my stay and will stay again when I return to Lima next week. What really turned me off was the smoking. There is a little room off to the side but the smoke travels to all the rooms which is awful. Being from the US, I get spoiled because there is no smoking inside a building.

8/10

Excellent

27 Oct 2015

deep

nice hotel, excellent staff, nice area

I stayed here for 3 nights, overall pretty good experience. First the bad, the bathroom could use some upgrading as out tub had standing water. Second the breakfast was ok but could be better. The good, overall room comfort was good, location was fairly central (about 12 sol to the hub of Mira Flores and 50 sol to airport). The walk from Mira Flores is about 30 min which is not bad, but the hotel as all the facilities nearby. The staff at the hotel was excellent, very friendly, arranged our taxis and clarified the price for us, and they also helped me set up my phone on Claro.

6/10

Pleasant

01 Sep 2015

Adriana

Nice hotel, rich area

Nice staff , trying their best to have a conversation with us not speaking too much Spanish; apparently Expedia reservation wasn't in their books , but they gave us rooms.
Nice walk to the ocean, everything else too far

10/10

Exceptional

21 Jul 2015

OakCal

Very Amenities

This was a great place to stay and had very nice decor. It was very relaxing and had great amenities like a gym, mini fridge, microwave. Staff was very helpful. The breakfast area was super cute and they had a good buffet. The sheets were impeccably clean and the beds very comfy. I would recommend this place because it was the nicest place we stayed in Peru, just know that it's on the edge of Miraflores.

8/10

Excellent

18 Jul 2015

Verified traveler

Great hotel, friendly and courteous staff.

This hotel was very nice, centrally located and easy to get to. The hotel staff all speak English and are very helpful. I would stay here again.

8/10

Excellent

31 May 2015

Marsha A.

Good place to stay

The people at the Vila were very helpful and friendly!

Partner

8/10

Excellent

15 May 2015

Falu

Wonderful Staff!

Staff is wonderful, Jaime is very professional, considerate, and went above and beyond when I was having trouble with my driver for the Airport. He really is the reason why the hotel had a good rating. I had an early flight and they made me breakfast early, at no additional charge. The trouble I had was there was loud noise at night, sounded like a vacuum or construction, and it disrupted my sleep. The beds are firm. Other than that, o had a great stay!

4/10

Poor

15 Apr 2015

Ginette

Eh...

At first the hotel seemed nice. The rooms were clean but the complementary breakfast was not good at all. There wasn't much to choice from and it was not tasteful. When we checked out we noticed our clothes smelled like mothballs and we had a hard time checking out because the receptionists did not know basic English. In a tourist area and to be a top rated hotel, we were not pleased at all.

8/10

Excellent

19 Mar 2015

Juan

nice, but.......................

was very beautiful , the room service ,front desk , food , everything , the trouble was they offer us A/C in the room , but they no have , just in a private executive room , and they have just a fan and the weather in lima was crazy ( summer )............... when I ask about that they don't do nothing , the rest was ok..................

10/10

Exceptional

06 Feb 2015

Eddo

Great Experience

The staff were super friendly and gave great suggestions on things to do in the area. Location of the hostel was great as it is near good restaurants, shopping and good surf spots just down the ravine.

8/10

Excellent

19 Jan 2015

Missy

Good value hotel for a night

Hotel offers reasonable transport to and from the airport and is not expensive. They also have room service to provide food and drink late at night. There is no A/C but our room had a fan and a window to open. Wish it were closer to the center of Miraflores.

10/10

Exceptional

09 Dec 2014

paul

Great value in miraflores

Very helpful and friendly staff, simple hotel but very clean. Good breakfast, comfortable beds and some interesting original art all over the hotel

10/10

Exceptional

29 Nov 2014

Verified traveler

good value, great staff

The staff are very friendly and welcoming, and the room is comfortable.

6/10

Pleasant

14 Oct 2014

Verified traveler

Average

Staff is pleasant and accommodating. Airport transfer was efficient but a little overpriced.

The problem for me was noise: the hotel is not well insulated and I could hear other patrons walk in the hallways, have intercourse in the room next door, and the staff have discussions somewhere in the building.

The hotel is not conveniently located: 30 minute walk to the main shopping/ dining area.

We stayed there at 2 different occasions and had 2 very different room. One very basic with a strange view from the window: an interior garage, and a few days later, an upgraded room for the same price. I did however appreciate that they allowed us a \"day\" rate one evening (3rd stay) when we needed a place for 5 hours when returning to Lima for our 2am flight. Very appreciative!

Breakfast was good the first time but the second, there was very little and the food was mediocre.

I have stayed at 4 different hotels in Peru during my vacation and this one was very disappointing. Too bad since I truly appreciated the front desk staff.

8/10

Excellent

04 May 2014

Verified traveler

Not the best location for walking around miraflores, but the hotel was otherwise a nice place to stay with very hot water and consistent wifi in the room.

8/10

Excellent

18 Apr 2014

Patrick

Comfortable hotel in Lima

We had a very enjoyable stay here. Katherine at the front desk was so helpful. Provided suggestions that made our short stay more satisfying. Only downside was ongoing construction.

6/10

Pleasant

19 Mar 2014

Ryan

Decent for a quick overnight stay

Situated a bit far from the Miraflores main drag, this hotel offers a comfortable stay for those who are budget-minded.

2/10

Poor

07 Nov 2013

Shelly

Noise

Construction next door made it very unpleasant during the day. A bad choice following an overnight flight.

10/10

Exceptional

22 Oct 2013

Staff was vert courteous and competent.

8/10

Excellent

19 Sep 2013

Verified traveler

Good for the price

It is a good hotel for the price. A little loud at night since it is right on a busy street. You also need to take a cab to get to any thing worth seeing, but, if you are on a budget, I recommend Vila Santa. Excellent service and very clean.

4/10

Poor

03 Sep 2013

Nicole

Right on a super busy loud road

The room was stinky. The room was loud. There was no communal comfortable place to lounge. They charged us $100 to do our laundry which was more than the room cost. Our laundry consisted of 4 pairs of trekking pants, about 5 t-shirts, and 7 pair of underwear.

6/10

Pleasant

24 Jul 2013

Verified traveler

tired

way to noisey pick up from airport 28 american both ways 45 to 1` hr away from airport to far

6/10

Pleasant

15 Jul 2013

Verified traveler

Excellent hotel, not so excellent location

First of all, the address listed on the website and in confirmation emails is NOT CORRECT. We drove around in a foreign country at 11:00 at night for almost an hour trying to find the address that did not exist! We were unable to communicate with the taxi driver and it was almost a dangerous situation for two females! Once we finally found the hotel (after a lot of stress and discomfort), the check-in process was fine. The rooms are nice compared to some of our others in Peru. The staff was extremely friendly and willing to help us when needed. As far as the hotel location goes, it is not the best. It is about 2 miles from the main square in Miraflores. We were hoping we could walk most places, but that was not the case. We had to taxi everywhere.

Family

6/10

Pleasant

02 Jun 2013

Verified traveler

Noisy street!! No noise reduction windows.

The hotel is on a very busy street with a lot of car traffic, so it was noisy, hard to sleep at night without ear plugs.

8/10

Excellent

27 May 2013

Paul

Excellent Service

the staff was very help and accommodating and my stay very pleasant.

10/10

Exceptional

25 Feb 2013

Diaz

Excellent guest service, they go the extra mile!

This was my first time in Lima with business and leisure purposes. The staff at the Vila Santa hotel helped to make it a successful and pleasent stay at a fair price. Alba and Yessenia at the front desk and the manager Jessica, they went out of their way to accommodate us and make sure that we were comfortable. They treated us as if we were regular customers. They were eager to help with advice, directions, and dining recommendations. The customer service at this hotel is outstanding!

8/10

Excellent

05 Jul 2012

Jen

Nice hotel. Clean. Not very central in MiraFlores or central Lima. Very helpful staff!!