Name: SCP Hilo Hotel
Address: 126 Banyan Way, Hilo, 96720, US

10/10

Exceptional

20 Jul 2026

Romi L

Really relaxed vibe, water station and coffee and tea available in lobby. Chill space to relax and nice pool with deep end to exercise.

Family

8/10

Excellent

20 Jul 2026

Guoying

The staffs are very helpful and friendly. We arrived bit earlier, front desk helped to storage my milk at their fridge.
The lobby and common area is chic , you can enjoy your own quiet time.
Location is good, within an hour driving to both national volcano park and Mauna Kea.

Family_with_children

10/10

Exceptional

19 Jul 2026

Guangzhi

Great

Partner

10/10

Exceptional

10 Jul 2026

Amal

Great stay

10/10

Exceptional

09 Jul 2026

Craig

Great location with informative staff. Rooms are very comfortable.

Self

10/10

Exceptional

06 Jul 2026

Torina

Great location for the price. We stayed 3 days in Hilo and enjoyed the convenience of this hotel and the staff is wonderful. Paddle boarded the bay across the street. Drive downtown to farmers market. Great place to explore Hilo

Family

10/10

Exceptional

03 Jul 2026

Crystal Marie

This quaint property is nestled in a space that is open. Staff are amazing there is security present. I only wish the pool would stay open later. Thank you for a wonderful vacation.

Family

10/10

Exceptional

02 Jul 2026

Lorna

Walk across street to cold water beach. Very clean rooms and cold A/C. Easy access to all beaches and restaurants.

Self

10/10

Exceptional

01 Jul 2026

Jacquilyn

Had last minute plan changes and happened upon this gem. I was very skeptical at first because the room itself was small and had a tiny window by the front door. It was like a cement room with a bed. The bathroom was large though. The beds were very comfy. We slept well. The property had so many things provided to do. Games, books, quiet rooms and the pool was amazing. It had shaded areas that were covered which was nice as there was a short downpour while we were swimming. We did not 7se them but, they also have paddle boards available for use while yoy stay. The property was kept immaculate. I am so glad I went ahead and stayed here. I will stay again.

Family_with_children

10/10

Exceptional

28 Jun 2026

Paul

Conveniently located and lots of eateries close by . Like the grill for tenants to use freely . Have swimming pool on premises . Staffs are friendly , like about the in room washer and dryer . Provide enough enmity . Good golf course . Will like to come back and stay there again

Family_with_children

10/10

Exceptional

22 Jun 2026

Kawika

Clean & convenient.

Family_with_children

10/10

Exceptional

20 Jun 2026

Dulcelina

Beautiful gardens and very professional and friendly staff.

Partner

10/10

Exceptional

19 Jun 2026

Boedi

Great location. A lot of reataurants around. It's very quiet at night. Mahalo to everyone who worked up front. A hui hou!!

Partner

6/10

Pleasant

18 Jun 2026

Susan

The room was very dated and tiny, but spotlessly clean. The staff were very welcoming and helpful. The air conditioning was a bit old and noisy. The laundry was ok, took a bit to work out how to use the machines, and having to know the zip code for Hilo (a quick trip to reception) but finally got washing done. The location is ok, with nice lagoon out the front and the Ocean over the road but was not quite what I expected. I have stayed in Banyan Drive before at another hotel and thought it would be closer to this, in a leafier part, but that was my bad investigation. Car parking handy and free but it is a very busy thoroughfare, with lots of locals frequenting the ocean front for fishing and picnics, especially on weekends. Some good restaurants within walking distance. There were no tea/coffee making facilities in the room. Coffee and tea is available at reception (and we did get it from there, and it was nice) but would prefer to be able to make it ourselves in the room.

Partner

10/10

Exceptional

17 Jun 2026

Shelley

Great hotel, friendly staff and beautiful pool area.

Family_with_children

8/10

Excellent

16 Jun 2026

Vivian

The property was beautifully decorated/renovated w beautiful greenery & natural wooden desks/tables. There are 3 common areas - the front w comfortable couches, water refilling station & coffee/tea, an inner lounge area w board games & books w comfortable seating and an indoor room w couches & pillows (which was too cold for my liking so I didn’t spend any time in there). The rooms are very small, especially for a family of 4 and the beds could have been a bit firmer. Bedding was comfortable & soaps/shampoo provided smelled nice. The position of the hand soap dispenser was between the sink & toilet which made for a messy sink area because the water dripping from your hands would collect on the counter and then drip to the floor. They have a window air conditioning unit in each room but because the windows don’t seal and the weather was consistently rainy the 3 days we were there, the room always felt damp and our towels & swimsuits never fully dried. The staff was incredibly friendly; they even offered free bicycles & paddle boards to use. Unfortunately we weren’t able to utilize them during our stay. I also appreciated how they try to conserve energy by having things off before guests arrive and part of the room fees are donated to an organization that helps families in need. We wished the pool hours would have been later than 7pm or earlier than 8am. Overall I loved the way the hotel looked & the amenities provided. Just wish everything wasn’t so damp & watery everywhere!

Family_with_children

6/10

Pleasant

16 Jun 2026

Alison

Basic room - property is old construction and they’ve just put in new floors and painted it. The staff is really nice, but not always the most helpful or responsive. No complaints, but also not impressed.

Self

4/10

Poor

15 Jun 2026

Tina

We had two rooms. Each bathroom had a large roach in. I'm really disappointed and there was an extra $25 fee! Never again.

Family

10/10

Exceptional

10 Jun 2026

Anthony

Perfect stay. Perfect room right by pool side. Very much upgraded and renovated.

Family_with_children

10/10

Exceptional

10 Jun 2026

Casey Ann

Convenient place with lots of nearby areas to walk or drive to. Staff was great and explained everything in detail.

Friends

10/10

Exceptional

06 Jun 2026

Brian

Awesome place to stay!

Self

10/10

Exceptional

03 Jun 2026

Robert

This is a great hotel in a wonderful location! The staff was friendly and extremely helpful in answering questions. They had nice amenities including the pool, free use of bikes, and free use of stand-up paddleboards. The hotel is adjacent to the Hilo airport, so you do get noise from an occasional jet during the day and into the evening, but if you're visiting Hawaii, why on earth would you spend the day in your hotel room! There are several restaurants within easy walking distance to the hotel. Personally, I really liked Ken's House of Pancakes. (Yes, they serve dinner as well.) Both the food and the staff were great.

Self

10/10

Exceptional

03 Jun 2026

Alicia

I booked the room by the pool. I loved that the room, pool, and laundry were right next to each other. Made it so easy to wash and pack on my last day. Plus, the restaurant next to the hotel had the best fried rice 😋

Family_with_children

10/10

Exceptional

31 May 2026

Adam

Older hotel, but very nicely maintained. Beautiful pool area and easy walk to a large number of excellent restaurants, park areas, and the bay. Room faced the front of the property and had a great view. Very eco friendly and offered free equipment use for paddle boarding in the bay across the street. As the building is quite old, some of the upper floors are likely not easily accessible if you have mobility issues, but the first floor rooms would be great. In room air conditioning worked well and the ceiling fan was excellent to keep the room comfortable. Had a small balcony with 2 chairs, but was big enough for 4 people to stand at the railing and enjoy the morning sun rise.

Family

10/10

Exceptional

28 May 2026

Latysha

Such a clean and close promixity to many amenities, hotel. 5/5

Self

8/10

Excellent

25 May 2026

Lloyd

It was a pleasant stay

Family

6/10

Pleasant

23 May 2026

Jamie

Clean hotel, great location by water. Motel quality rooms (but clean)

10/10

Exceptional

23 May 2026

Jerrity

Clean rooms, great staff, wonderful air conditioning, clean laundry room with multiple washer and dryer you don't have to wait. Kids love the pool as well. Only complaint is only one person or staff can ruin it for everyone else by rushing you while you check out and not seem to show interest or have time for your questions. Other than that everyone was awesome and everything was excellent. One more thing, even though one member of the family, 2 yr old dog, was not able to make it on this trip we appreciate SCP for allowing that family member be a part of our family stay. Thank you SCP! We really appreciate you. We will definitely return, if you'll have us. Thank you

Family_with_children

10/10

Exceptional

21 May 2026

Milagra

Great place. Beautiful setting, convenient location and helpful staff. Really appreciate the ecological and community-minded ethos. The room was spacious, well-appointed and comfortable. The staff were friendly and helpful, they loaned us umbrellas and extra towels. Great coffee available in the morning.

Partner

8/10

Excellent

18 May 2026

Linda

Nice, comfortable room. Free coffee and filtered water in the lobby . Pleasant and helpful staff

Friends

10/10

Exceptional

17 May 2026

Alexander

Wonderful short stay. Came for a graduation so didn’t really use the property amenities but staff and room were great. Enjoyed food at restaurant next door.

Self

8/10

Excellent

16 May 2026

Crissy

The staff was incredibly helpful and kind. The complimentary paddle boards and bikes were an awesome addition. The vibe of the hotel was amazing and I love how eco friendly it is. Thank you for being amazing!!!

Family_with_children

8/10

Excellent

10 May 2026

Carolyn

Common areas were attractive. Our room was small and basically windowless. Staff was nice. Bathroom was so small you had to zigzag to reach the sink. I think a large person would struggle to navigate it. Bed comfy but pillows really small. Great amenities - convenient store, laundry, drinks, games, white noise machine, recreational gear to borrow. Location was nice, right across from the bay. I think the room in the relaxation wing was just a bummer. And I suspect the pool wing is bad too because of noise and the ocean wing looks down on a parking lot as far as I could tell. Try to get a room in the pond wing - I think you’ll have a balcony there or at least a window. Those rooms are probably nice. The place has a bit of a hostel feel. Their heart is really in the right place with their philosophy and their commitment to sharing their profits with good causes. But I partly picked them because they were listed somewhere as one of top ten hotels in the state and I’m sort of surprised they made the list considering the room we stayed in. Also they say you can tell them if you think it was poor value and pay what you think your room is worth but I would absolutely not feel comfortable doing that.

Partner

6/10

Pleasant

02 May 2026

Niroshana

The room was clean but felt old and kind of retro to a Howard Johnson's - for the price we felt it was more of a 2-3 star experience. Everything in the front of the hotel is super cute and nice- we stayed in the back and though the room was clean the sink bath etc were clean but not in the best shape- could see water damage etc. the staff were super nice. But for the price I would stay elsewhere. Air conditioning available but off when you arrive- same for mini fridge. We arrived in the rain and it was kind of damp and felt dingy. Lighting was good in the bathroom
And sheets towels very clean.
There is an additional 29$ amenity fee for filtered water. Poor coffee quality etc for that price. We parked on the street and she told us parking was part of the amenity fee.

Partner

10/10

Exceptional

29 Apr 2026

Jennifer

Amazing staff. Great place

6/10

Pleasant

29 Apr 2026

Liliane

Wonderful concept for a hotel with beautiful communal spaces and offerings. However, the rooms themselves have yet to be updated to the same level and resemble something akin to an old motel.

8/10

Excellent

28 Apr 2026

Steven

Good restaurant next door and good diner for breakfast close by. Clean and comfortable.

Partner

8/10

Excellent

25 Apr 2026

Jamieson

It was nice surprise, clean newly renovated room, no tv and Kleenex in room. Have referarator, sleep sound machine, defuser and ac. Good place to chill.

Partner

10/10

Exceptional

22 Apr 2026

Boyd Y

Everything I enjoyed

8/10

Excellent

20 Apr 2026

Alina

staff was wonderful, but hotel needs upgrading and there are no TVs

10/10

Exceptional

16 Apr 2026

Valorie

Staff were very friendly and helpful. The coffee is the lobby was delicious and always available.

Partner

10/10

Exceptional

06 Apr 2026

Trevor

Room was clean and very unique. Loved this property and the vibe. Great location. Staff were excellent. Good amenities. Restaurants nearby. Would love to stay here again.

Partner

10/10

Exceptional

30 Mar 2026

Tina

Friendly, helpful staff. Room was clean. AC worked well. Parking was easy. Check in and out was quick.

Pet

10/10

Exceptional

29 Mar 2026

Sara

Overall a wonderful place to stay in Hilo!

Self

8/10

Excellent

25 Mar 2026

JONATHAN

Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

CARMEN

Beautiful property. Room just average. The toilet paper holder is in the wrong place. You cant sit on the toilet without hitting it. Check in can be 4:00. Too late. Latest should be 3;00. Staff very friendly!

Family_with_children

10/10

Exceptional

17 Mar 2026

Leyla

Wonderful staff! Very close to the airport, downtown, and stadium. Room was clean. If you are traveling with anyone who has mobility issues, some rooms are located far from the lobby. There are no stairs for rooms on the upper level.
We could hear people outside of our room passing by and talking and going up the stairs with their luggage. Hard to fall asleep with the noise.

Partner

6/10

Pleasant

15 Mar 2026

Matthew

The gym was not well cleaned, in particular the Pelotons and mats.

10/10

Exceptional

12 Mar 2026

Helen

We loved staying here for the convenient location near U Hawaii Hilo and all the Hilo sites. It’s a great walk around Banyan Dr and the park in the morning. And there is plenty of shade for pool time later in the day once beach time is done. It’s only 7 min drive to the main shopping and dining in Hilo. Great location, clean rooms, and helpful staff!

Family_with_children

8/10

Excellent

11 Mar 2026

Valeri

Elevator would be nice

Self

10/10

Exceptional

09 Mar 2026

Cindy

Quiet place, beautiful pool and grounds.

Partner

10/10

Exceptional

01 Mar 2026

Laurie

Staff is super helpful. The rooms are clean. It was noisy though because it is so close to the airport. But that is true for all the hotels

Family

8/10

Excellent

24 Feb 2026

cole

Clean room extremely freindly staff great amenities

Partner

10/10

Exceptional

23 Feb 2026

James Edgar

Staff were all so awesome in terms of coutesy and warmth and proactive helpfulness!!

Family

10/10

Exceptional

23 Feb 2026

Allysa

The room was clean, the pool was really nice. The gym was musty, needs better climate control.

Self

6/10

Pleasant

23 Feb 2026

Emily

Staff was very nice. Bed was a bit soft and the hot water was like warm
Mostly. Kind staff!

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Debra

Room was clean, staff were friendly, location was great.

Self

8/10

Excellent

15 Feb 2026

Daniel

Was very pleased we stayed at SCP Hilo

Business

8/10

Excellent

15 Feb 2026

Lane

Rooms are clean. Only the price was a bit high!

Business

2/10

Poor

14 Feb 2026

Christopher

Hotel needs upgrade

4/10

Poor

13 Feb 2026

tracie

Not a

10/10

Exceptional

11 Feb 2026

Jacqueline

Cute hotel close to downtown Hilo. We had a nice stay!

10/10

Exceptional

10 Feb 2026

Mindy

Front desk employees were super friendly and helpful. Great yoga class by the pool and good location.

Partner

4/10

Poor

07 Feb 2026

Theodore

See comments I provided.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Bongha

Kind staff and good environment

Leisure Family

10/10

Exceptional

04 Feb 2026

Amy

This is the 2nd time ive stayed at this hotel and my experience was even better than the first time! Staff is always friendly and accommodating. So many amenities. Beautiful hotel. Love the location.

Business

10/10

Exceptional

04 Feb 2026

Dorothy

Room was clean, quiet, and bed was comfortable. It was not fancy but fully serviceable. Staff were friendly and helpful. Common areas were comfortable. Small refrigerator was handy.

Self

2/10

Poor

31 Jan 2026

Jasmine

There was a cockroach in our room, crawling on the wall right in front of us. In the middle of the night they gave us the option of spraying raid in the room and inhaling that while we slept or switching rooms. So we had to switch rooms in the middle of the night.

Leisure Friends

10/10

Exceptional

30 Jan 2026

Cindy

Beautiful gardens and koi pond.

6/10

Pleasant

30 Jan 2026

SALVATORE

The Room was clean but not decorated. It felt very clinical to stay in my room. Also very noisy on the pool side no buffer between the sidewalk and inside my room.
Staff was very courteous and helpful.

Leisure Self

10/10

Exceptional

27 Jan 2026

MATTHEW

Perfect from start to finish. Mahalo!

Leisure Partner

10/10

Exceptional

25 Jan 2026

Anna-Maria

The room was clean, bed comfortable, AC and fan worked beautifully and loved the toilet!!!!

Partner

6/10

Pleasant

20 Jan 2026

Timothy

the hotel is an older property that has been renovated. Rooms are clean and comfortable. There no no elevators, so be prepared to lug luggage up stairs. The view from the room out to the bay was beautiful. But the rooms are not sound proofed and there is considerable outside noise at night from cars, motorcycles and blasting music on the sidewalk outside. Bring ear plugs if you stay in front rooms.

10/10

Exceptional

19 Jan 2026

Rumi

Lovely space. Across from bar. Lovely views. Very nice room. Great shower. Comfortable beds. Bidet! Very helpful staff. Small but 24hr useful gym. 24hr coffee and tea. Paddle board and bike rental easy and fun. Easy free parking. Will definitely start here again

Leisure Partner

6/10

Pleasant

19 Jan 2026

Juna

The room was very basic considering the price we paid for a 3-star hotel. It didn’t feel like good value for money. The added service charge also felt unnecessary given the limited amenities provided. Overall cleanliness could have been better—the room did not feel as clean or well-maintained as expected.

6/10

Pleasant

18 Jan 2026

John

Positives: the staff was great, the lobby, the game room, the pool area, and the laundry facilities were excellent. The parking and the location were also good. Negative: The rooms were not worth the price. We two rooms. The beds were comfortable, sheets clean, nice quality towels, working A/C (all good). However, we had cockroaches in one of our rooms which did not make us happy, especially that the rooms were expensive. Actually, we heard other people complaining of cockroaches to the front desk and insisted on moving rooms. I am not buying “it’s just like that in tropical places” either. . Perhaps in cheap hotels but this one was far from cheap. In addition, I have travelled extensively in Southeast Asia, the Caribbean, Mexico, and Central and South America and never and I mean NEVER had cockroaches in my hotel room.

Leisure Family

10/10

Exceptional

15 Jan 2026

Jahangir

Very thoughtful design for all the common areas, and facilities. Wonderful staff. High quality free coffee, tea, and water 24 hours a day. Perfect location.

Leisure Family

6/10

Pleasant

14 Jan 2026

Jinyi

Room is newly renovated. Close to airport so will be noisy from 6:00 am. Checking out is very slow. Additional hotel amenities fee of $25 per day is a surprise fee when you check in.

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Sonja

Price point does not match room condition, available amenities or location.

Cons-$25 extra per night. Coffee bar in lobby is one carafe with coffee. No coffee maker in room, no microwave in room. Bikes are rusty, hard to pedal, brakes don’t work. Location is not truly walkable or bike friendly. Busy street was unnerving to navigate through. Park across the street is busy on weekends. Loud cars and blasting music. Weekdays less busy but many homeless, several displaying mental illness. Flights overhead starting at 6am
Rooms poorly remodeled. 3 levels, no elevator. Narrow staircase. Calendar of events not accurate.

Pros- koi pond, staff is responsive, lei making was a unique experience

Leisure Partner

10/10

Exceptional

12 Jan 2026

Dylan

Stay for the bidet. Enough said!

6/10

Pleasant

12 Jan 2026

Sara

I booked a relaxation room and when I arrived, the very nice woman at the desk said “ oh, they have upgraded you to a poolside king.”. This is not an upgrade- certainly not relaxing with kids having a great time in the pool and the sounds carrying right into our room.
The property has been nicely remodeled and overall, I would give it another chance, but would insist on the room I had booked. Had I been staying more than 1 night, I would have been “ that girl” and asked for a different room.

Partner

4/10

Poor

12 Jan 2026

Monica

The room was clean and adequate. But be warned that it was bare bones meaning that it didn’t have the amenities that other hotels had for the same price.
There was no bar soap ( just liquid soap on the wall), no notepad and pen, no microwave or coffee maker in the room. The bed was softer than we were used to and had a squeak when we moved. The air conditioner was annoying so we didn’t use it at night.
We felt like we were in a basement because we had to keep the frosted glass shutters closed because people were walking in front of our room because it was an outside entry, as all the rooms were.
The pool closed at 7 pm and there was no hot tub.
Other than that it was okay.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Frank

Clean but very spartan for the money. Half of the hotel had nicer rooms. Ours was the size of a typical motel room. Very small bathroom, limited electric outlets. 3rd floor with no elevator. Extra $30/night resort fee for tea bags, coffee in lobby,and I think access to a very standard pool.

6/10

Pleasant

11 Jan 2026

Veeranjaneyulu

There is smell near the rooms. mattress is poor. construction work going on making lot of loud noise.

Leisure Family

10/10

Exceptional

10 Jan 2026

Dorothy

No breakfast at this property.

Self

10/10

Exceptional

10 Jan 2026

John

The room and hotel is exactly what it promises. No frills and quiet (except for the occasional plane flying by). If you are in Hawaii and in Hilo you are probably not staying in your hotel a lot. You will save money on their free coffee which is actually really good and strong. Staff is polite and friendly. There are plenty of places to eat in walking distance. The property is very beautiful and the koi pond is awesome when lit up at night.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Anthony

Staff was very accommodating.

Self

8/10

Excellent

07 Jan 2026

Leo

Decent room in great location

10/10

Exceptional

05 Jan 2026

Nigam

Nice clean hotel, space was congested but overall good experience.

Leisure Family

8/10

Excellent

03 Jan 2026

kamlesh

CLEAN, QUIET!!

Leisure Family_with_children

4/10

Poor

01 Jan 2026

Lloyd

The property is older and in desperate need of updates or a rebuild. Getting to our room was very inconvenient and luggage was difficult to haul up the stairs, no elevator. The room was sparse and so dated. The paint was peeling, the bathroom was tiny, and the bedding seemed outdated. The old fashioned swamp cooler made us ill and inflamed our allergies.

Leisure Family

4/10

Poor

27 Dec 2025

Albert

For two-story building, it was difficult for the hotel not to have an elevator.

The price was high for the age and lack I amenities that were at the hotel.

Leisure Family

6/10

Pleasant

27 Dec 2025

Dávid

Very basic room. Very nice service though.

2/10

Poor

26 Dec 2025

Claudyne

Great location!!!

Leisure

8/10

Excellent

21 Dec 2025

Nicholas

Room was very basic. Some rooms, including mine don't have TV's.

Self

10/10

Exceptional

18 Dec 2025

XIANGLONG

Great!

10/10

Exceptional

17 Dec 2025

Maria

The staff were courteous and friendly. The room was clean. For a Hilo Hawaii trip, it is a good option.

Leisure Family

4/10

Poor

15 Dec 2025

Chia-Yang

1. Dust still on the room table
2. Lots of mosquitoes on the shower curtain
3. Some towels isn’t completely clean
4. Staff is good and helpful

Leisure Partner

8/10

Excellent

14 Dec 2025

Faith

We took advantage of all the amenities like the paddle boarding, we saw lots of sea turtles. The hotel was well kept all though there was construction going on in the area we were staying so it was quite loud.

Partner

8/10

Excellent

11 Dec 2025

Michael

Very warm staff and service

Leisure Self