Name: Hilo Reeds Bay Hotel
Address: 175 Banyan Dr, Hilo, US

8/10

Excellent

06 Aug 2026

Heidi

This is an older hotel, no a/c or elevator, still uses keys, looks beat down from the hallway. Nice clean pool and direct access to some lava rock tide pools. TBH the view of the bay and the sound of the waves made it worth it- but I’d sleep in my car for that sound! Microwave and fridge came in handy. A low cost option for Hilo.

2/10

Poor

05 Aug 2026

John

NO AIR CONDITIONING, NO Elevators, unclean rooms. Disgustingly dirty.

2/10

Poor

04 Aug 2026

Derek

Found hair, fecal matter, and a bad odor in my shower. Front office sent Brett to look at it. He removed it with his bare hands. He then went to interact with other customers and equipment in the hotel, and I did not see him wash his hands. When I approached the front office about this they offered no help. No offer for a different room, nothing. In fact when I asked them directly, \"Guess I am sleeping in your parking lot tonight instead of inside?\" They answered,\"Yes\". Then ignored me. I left and went to another hotel. This place is a dump and run poorly.

6/10

Pleasant

04 Aug 2026

Victoria

It was affordable & good enough for the reason I needed a hotel for a week, so I could be near the hospital. But if you are looking for a comfortable vacation stay, book elsewhere and pay the higher price, because as always, you get what you pay for. The rooms have no a/c, which I didn’t notice when I booked, I just assumed a/c is a given no matter where you stay, as well as WiFi. But there was no WiFi either, and the cell service in the room was horrible, so I couldn’t even get any work done at the hotel, I’d have to work on my computer whenever I’d go to the hospital. Although there was a fridge with freezer, the fridge didn’t get cold at all, and the freezer didn’t keep my things frozen, it was more like what the fridge should have been like. They only gave me 1 key, even though I had 2 adults that were on different schedules, but we made it work, and I’m thankful they let me have 2 vehicles. Half the jalousie levers were broken. However, they did have a sink in the room which was really nice, and a microwave, which worked wonderfully. I am thankful to have had a place to stay that was affordable on a last minute booking, but it could have been a lot more comfortable. It was also nice having the option to do laundry on site if I needed, and we did get to enjoy the pool. Overall if you just need a place to stay for other reasons, it was wonderful, but if you’re on vacation and would like the hotel get away feel, this was not it.

10/10

Exceptional

02 Aug 2026

Tasia M

Much older property. Looks like an old apartment building. No AC. If you need it. Overall the stay was quiet and clean.

10/10

Exceptional

02 Aug 2026

Diem

Thank you

8/10

Excellent

02 Aug 2026

Janalene

Clean and always had parking available

10/10

Exceptional

30 Jul 2026

Sesilia

Thank you to the staff, very accommodating. Appreciate their professionalism. We will return even though the buildings are not up to date, it’s the service they provide makes staying there worthwhile.
Mahalo.

6/10

Pleasant

28 Jul 2026

Daniel

no ac so can get warm but fans were very helpful. tv not many options. parking fills fast always looking for parking when coming in late. room was decent. booked double bed got a single bed thankfully we were willing to sleep with our babies.

8/10

Excellent

28 Jul 2026

Richard

Good location. Somewhat dated.

8/10

Excellent

26 Jul 2026

Douglas

It is budget but quiet bed was comfy room was clean and staff were very helpful.

10/10

Exceptional

24 Jul 2026

Harold

Highly recommend

6/10

Pleasant

14 Jul 2026

Taylor

The room, staff and parking were all great. We loved the convenience of being close to everything there is to eat and beaches to go to. But as far as the TV and internet, it was not useful. The TV would not connect to the internet, so we spent 4 days with nothing to watch at night. The same went with the Internet. The connection with the internet worked on the table in the room, but once you get to the bed the connection cuts off. It was strange. But overall, would come here again just for the peace and quiet and the ocean next to the building.

Partner

6/10

Pleasant

14 Jul 2026

Ginger

Nice place to stay. We only had one complaint. The hotel needs an elevator because traveling with suitcases up on third floor is not ideal.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

James

Right on the Bay. Can hear the waves crashing.

Self

8/10

Excellent

13 Jul 2026

Jesse

This place is old school Hilo - we felt at home. The bay side view from the third floor was fantastic, and we loved the balcony. The pool was very clean and looked out onto the bay. I appreciated the orchids and ginger around the property. Not having an elevator or AC was a little inconvenient, but overall we had a lovely stay. Big fridge and kitchenette was helpful. Fantastic location!!

Partner

6/10

Pleasant

07 Jul 2026

Kane

The wifi was iffy (though that was stated at the outset) - the people were very nice, particularly the night desk person and security guard. That hotel is kinda of a long term type hotel, not fancy but a pretty good value and certainly nice enough if your not looking for anything fancy (which we we're not)

10/10

Exceptional

05 Jul 2026

Lehua

I liked the fact the ocean front rooms had a beautiful view of the bay.

The only downfall I had a problem with was the cleanliness of the kitchen. It smelled like rat piss, the shower smelled of mildew. Other than that the stay was perfect and convenient for me and my family.

Family_with_children

8/10

Excellent

05 Jul 2026

Marci

We liked it despite it nor having AC the room was cool.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Rosemarie

Location

4/10

Poor

29 Jun 2026

Brian

Room was clean that was about all the positives. This place needs a complete remodel. Needs new beds, new furniture, new doors, new pool and add ac units while your at it. Won't recommend and won't be back.

Partner

10/10

Exceptional

29 Jun 2026

Gage

Staff was super nice and room was spacious even though there was no ac it was still breezy when we slept at night

8/10

Excellent

28 Jun 2026

Samantha

The internet didnt work that well. Only when I was outside it did

Partner

10/10

Exceptional

27 Jun 2026

Antonio

Everyone is good

8/10

Excellent

27 Jun 2026

Susan Joyce

Staff was courteous and very helpful.Room was very clean and had new vinyl plank flooring and bathroom fixtures, and we enjoyed lovely ocean views. Really liked having the kitchenette with microwave and coffee maker too. The rooms do not have a/c but the fans provided kept the air moving so it worked out okay for us. During the heat/humidity of summer might be a different story though.

Family

6/10

Pleasant

27 Jun 2026

Brenda

It was good. Clean and restful.

10/10

Exceptional

26 Jun 2026

Jacqueline

We have stayed at this location twice so far this year. It’s an older property but very comfortable. If you’re looking for a low key simple complex this is the place.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Cecilgregory

Clean room.quit. nice pool.easy to buse witch you can go anywhere on big island free food close

Self

8/10

Excellent

24 Jun 2026

DeLynda

It was an older building. It need a updating but the room was very comfortable, clean with great amenities. Although there was no A/C there were sufficient fans in the rooms that made it cool combined with the cool breezes from the ocean it was pleasant. The kitchen area was well equipped with coffee maker, refrigerator, microwave, dishes, silverware, and dish soap. Bed was very comfortable. There is no elevator. The rates were very reasonable especially for a weekend. Location was close to Downtown, Farmer's Market, popular local restaurants. I would stay again.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Lily

Staff were very friendly and professional. Book the ocean view rooms. The view of the bay and the water is so calming and relaxing just staring at it. We were on the third floor and there no elevators. There's no air conditioning, but he breeze from the ocean, and the fans kept me COOL.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Shari

This is a great value. Very conveniently located. Lots of good eats in walking distance. The rooms are clean, property is clean. There is NO AC- people need to understand that. But I didn’t mind at all. Staff super friendly and supportive. But the property is a little run down. But location is the deal!

Self

8/10

Excellent

20 Jun 2026

Stephen r

No A.C.,,ALTHOUGH it's a wonderful place to be,,safe and central to town

Self

10/10

Exceptional

18 Jun 2026

Veronica

Emma was able to get us an early check-in on the first floor and we were very grateful! We stayed only one night, to attend a wedding. The free parking was great and the little dip in the pool was nice. The extra hour for late check-out was perfect! The floors could have been cleaner. The room had a fridge, coffee maker, dishes, and one double bed with one queen bed (what a nice bonus, we expected two double beds). Overall we really liked the place for the price paid and would love to stay there again, for a longer stay!!

6/10

Pleasant

18 Jun 2026

Rochelle T

For the price everything was good however the WiFI signal was bad. We could not connect to do work. They need starlink!

8/10

Excellent

13 Jun 2026

ROCHELLE

Great stay!

Family_with_children

10/10

Exceptional

12 Jun 2026

RAJEEV

Quite and peaceful location, nice staff, a lot of things to do around. Highly recommended.

Friends

6/10

Pleasant

10 Jun 2026

Ken

Not a bad location, close to nice restaurants and cafe, a short drive to downtown.
Had the room at the end of the hallway with nice view of the bay.
Building is old and need some renovations.
Coin operated washerx4 and dryerx6 next to the lobby but have to buy detergent from store.
Golf course across the street has terrible greens, but fairways are very good.

Family_with_children

8/10

Excellent

09 Jun 2026

Raylyne

.

Family_with_children

10/10

Exceptional

09 Jun 2026

MARIA

When we got there a very nice lady helped me with my luggage and everyone was kind and friendly

Partner

10/10

Exceptional

02 Jun 2026

Cameron

Room was great but wasn’t there long enough to comment on staff or amenities

Partner

10/10

Exceptional

01 Jun 2026

Timur

Good value and quiet.

Family_with_children

6/10

Pleasant

01 Jun 2026

Berenice

Cleaning ok. Is a old place, toilet not well cleaned, lose toilet. Needs some tlc
Is not nice like in the pictures. Pictures are deceiving.

Partner

8/10

Excellent

30 May 2026

Colin

Good value budget hotel right on the bay in Hilo. The property is quite old, showing wear but room was clean, comfortable with fresh towels, shampoo etc, all the basics you need. It's classic old school ceiling fan and air vents rather than AC. There is occassion airport noise. Hilos airport is close to town so you can hear it as many locations, but airport isnt that busy. The hotel is not flashy at all but good value for those on budget given location. My rooms balcony directly overlooked shoreline.

Self

10/10

Exceptional

30 May 2026

Ricky

The room was clean, good security in the parking lot, friendly staff.

Self

6/10

Pleasant

29 May 2026

Alfred

Facilities outdated

Family

10/10

Exceptional

29 May 2026

Pakiti

Love everything, the service,the room service are very nice,the room are very clean and cool very well maintained. Overall im very satisfied with everything.

Friends_and_family Family

6/10

Pleasant

27 May 2026

TODD

Be prepared to be hot at night. No AC units. Very warm even with windows open and portable fans in room. Old place but we only had one night

Family_with_children

10/10

Exceptional

25 May 2026

Jacqueline

This is an older property and very comfortable.
We will be staying there again when we travel to Hilo

Friends_and_family Family

4/10

Poor

25 May 2026

LEONIDES

Below average for the price

Family

10/10

Exceptional

25 May 2026

Diksha Pradeep

It was a nice hotel with really amazing bay view rooms.Property is a bit old but really well maintained and is really clean.Had a nice experience here.

Partner

10/10

Exceptional

25 May 2026

Gene

No A/C but the room was not hot at all. Very comfortable with the fans in the room. Staff is awesome. They don’t have elevators. So we asked if we could switch the third floor room to the first floor. It was done with no hesitation.

Partner

2/10

Poor

25 May 2026

Xiong

Worst hotel I haven’t stayed in my entire life. The prices was overpriced at that condition

Family

6/10

Pleasant

23 May 2026

Stephanie

Clean property. Nice staff.

Friends

6/10

Pleasant

21 May 2026

Shelley

It has become very difficult to find reasonably priced lodging in Hilo. This property was reasonably priced, but not for the condition of the property. Pretty shabby. That said, the room was comfortable, and I had an ocean view. So all in all not bad.

Self

6/10

Pleasant

20 May 2026

Blaise

Cheap…. Old, no A/C. Room was clean. Just outdated.

Self

10/10

Exceptional

20 May 2026

Liela

Room layout, spacious.

Partner

6/10

Pleasant

19 May 2026

Nichole

There's no A/C and that should be easier to know in advance. Beyond that, it was an old building and very basic but it was also a lot less than any hotel in town so if you just need a place to crash, it works!

Partner

10/10

Exceptional

18 May 2026

Shuyong

Good location

Family

4/10

Poor

18 May 2026

Linda

Old and rundown property. No WiFi, no air conditioning, no elevators, no restaurant. There weren’t even any tissues! A grumpy desk clerk made me sign an agreement that I would be charged hundreds of dollars if I did all sorts of things, including “cooking smelly food”.
I definitely do not recommend this place.

Family

6/10

Pleasant

17 May 2026

Liping

Location is good for a short driving to Walmart for grocery, adding gas and eating at McDonald. But we heard two planes flew over around 6am which woke us up. The room has no air conditioning (most small hotels have no air conditioning in Hawaii). and it can be difficult to sleep if you go to bed early. Parking is good and room is big and has a simple kitchen to use.

Partner

10/10

Exceptional

16 May 2026

Laurie

Nice, quiet hotel. Friendly staff. Beautiful views

Family

10/10

Exceptional

15 May 2026

Jon

yes parking was not an issue as convenient as you could want

10/10

Exceptional

10 May 2026

Gayle

Parking was great! Staff was through the roof kind and accommodating. Little older place but very clean room.

Friends_and_family Friends

2/10

Poor

09 May 2026

Stephen Mark

This is not the property you're looking for. The staff is nice enough, but the property being open to the public, no hotel grade doors on the rooms (they were closet doors with no deadbolt), and no AC on a hot night is not acceptable. If you like camping, this is the place for you. Otherwise, you are getting what you're paying for. Given all the positive reviews, I was surprised when we checked in at how bad it was. The staff seemed to do what they could, and the room appeared clean, but given the safety concerns and the lack of AC, we checked out immediately. And of course, there are no refunds (they make you sign an agreement stating as much when you check in). Extremely concerning that this property continues to receive such positive reviews.

Partner

8/10

Excellent

09 May 2026

Ashish

Good location and decent rooms. Utensils and coffee maker were not clean. Overall good to stay for a night or two.

Partner

6/10

Pleasant

08 May 2026

Carl

Parking available

Self

10/10

Exceptional

04 May 2026

Julie

Friendly, helpful staff. Great view of bay from balcony. Quiet room.

Self

10/10

Exceptional

03 May 2026

sheila

This is an older style hotel but our room was clean, comfortable and relatively modern. I liked the old-school charm of breezeways, a ceiling fan, a balcony and a lobby with comfortable furniture and reading material. We had no problems with parking or security. There's a beach next door and several restaurants and a convenience store within a few minutes walk. I would definitely stay here again.

Partner

6/10

Pleasant

03 May 2026

Blaise

Stay was ok. There’s no air conditioning in the rooms. Shower head was right at my face. However, there is a decent size fridge with a freezer, microwave, and sink.

8/10

Excellent

03 May 2026

Yinan

The window is very Hawai’i style, ie, not a single window, but like blinders. Not very sound proof, but the area is quiet

Family

10/10

Exceptional

02 May 2026

Craig

Nice place. Pool hours are limited. No A/C but the breeze was nice!

Partner

2/10

Poor

01 May 2026

jon

I walked in and walked right out of the room. I went elsewhere.

Self

10/10

Exceptional

29 Apr 2026

Laura

This was a great place to stay, right by the coast and Reeds Bay. Our room was clean. They have laundry, pool, security. We upgraded to a bay view and it was worth it. The building is dated but those cement walls make your room very quiet! No a/c but it’s not needed- at least not in the room we were in.

Family_with_children

6/10

Pleasant

29 Apr 2026

gary

The hotel has no elevator, it has no accessible rooms as all rooms require ascending stairs.

The hotel has no air conditioning in any rooms.

The hotel is adjacent to a beautiful park and beach.

Partner

8/10

Excellent

28 Apr 2026

Saedy

I paid a bit extra to have an ocean view and I believe I got the best view! There was a balcony with 2 chairs and a bench where I spent watching the sunrise & sunset. It was so beautiful. The only downside is there was no AC and the floors felt a bit dirty but overall a great place to stay for a quick trip to Hilo!

There was a microwave and refrigerator as well so I got to store my leftovers from the night before and heat it up for breakfast. It was also nice watching locals out on the water. Theres some homeless walking along the road to get to the hotel — which made me feel a little skeptical but there is a security guard on property so that’s a plus!

Self

10/10

Exceptional

27 Apr 2026

Evan

Great location next to the water with free parking. However, no air conditioning in the units. Otherwise, great for short term stays

Partner

4/10

Poor

27 Apr 2026

Jason

Tucked between 2 apartment complexes with NO air conditioning lead to a sleepless night. A group of men/boys returned from the bar/club at 330a and were so loud - boasting and yelling about a fight they got into at the bar/club. Room was okay - desperately needs upgrades. Pool and beach area filled with locals that weren’t very inviting. Security at hotel was helpful and nice. View from room was beautiful but worth what we had to endure thru the night.

Family_with_children

10/10

Exceptional

26 Apr 2026

Karen Nathalye

Great location!

Family

10/10

Exceptional

23 Apr 2026

Jared

Quant.

Partner

8/10

Excellent

22 Apr 2026

Marcus

Older property, reasonably maintained, helpful staff, plenty of parking. On the bay and close to shopping and entertainment. A good value.

Partner

2/10

Poor

19 Apr 2026

Christina

Do you like being murdered while you are sleeping? The. This is the place for you. Disgusting place. More of a rooming house than a hotel. The pictures are fake. Fu Expedia.

6/10

Pleasant

17 Apr 2026

Anne

The staff were so nice, with so much aloha! We have never met nicer staff. But the property is definitely older, and apparently scheduled to be torn down, something to do with the land lease not being renewed & plans for a marina in this location. Our room on 1st floor was spotlessly clean, with many nice little touches by caring staff, pretty folded towels, and our room included a small fridge with a freezer. The room is older — painted cement blocks — think college dorm room. The sliding glass door on first floor to our lanai did not lock or even latch. And — there was no AC. There was a ceiling fan, & a nice big room fan. But no window except the sliding glass door, which we kept shut all night, & put things in front of, for security, with many homeless in the nearby park. It was hot & humid & miserable all night. I think if we could have had an open window, it might have helped. If you know what you are getting — painted cement block walls like a college dorm room, & no AC, only fans, & no way to leave a window open on first floor, & no elevator & no ramp even to wheel up luggage — but absolutely wonderful staff & spotlessly clean — including a tiny kitchenette — you can make a better decision. Perhaps 2nd floor rooms would be better. It wasn’t for us. But Aloha, to the wonderful staff …

Partner

6/10

Pleasant

17 Apr 2026

Kelsy

Staff was very nice, beds were full of ag

10/10

Exceptional

16 Apr 2026

Bruce

Its kinda old but lively and great. Those banyan trees! The ocean! The park!

Self

4/10

Poor

15 Apr 2026

You

No AC, no elevator, no WiFi in room. Not a deal breaker for us, but not worth the money

Partner

8/10

Excellent

14 Apr 2026

Danette

Staff was great

Friends

8/10

Excellent

13 Apr 2026

Summer

Older hotel in area with vagrants around. Hotel had a security staff at night. But staff is friendly and the location is within minutes of food, venues, and shopping!

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Tracy

TV only has 2 channels! No a/c, no elevator only stairs

Partner

8/10

Excellent

12 Apr 2026

Maia

WiFi could be improved significantly. Staff is very friendly, helpful, and accommodating.

4/10

Poor

11 Apr 2026

HISAE

Easy to find, wouldn't say it was super secure. You are informed there is no wifi in the rooms but it's also a dead zone so there's no reception for phone service too. Staff is friendly and sincere.

8/10

Excellent

11 Apr 2026

Vanessa

Parking available.

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

Michael

Parking was secured,the stuff friendly

Self

6/10

Pleasant

10 Apr 2026

Cynthia

It was the only available room for Merrie Monarch - stayed 2 nights but had to change rooms. Rooms were actually ok but there was basically no view of the bay as shown on website.

Family

10/10

Exceptional

09 Apr 2026

Gaylyn

Perfect for our short stay. Will book again soon. Love the view and kitchenette helps

8/10

Excellent

08 Apr 2026

Michael

Pool had a great view of the ocean

8/10

Excellent

07 Apr 2026

Yue

The condition is okay but old. The staff is very friendly. No air conditioning as announced in the expedia website. The view of the bay is sweet with some big trees in the parking lot. Parking is free during stay.

Family_with_children

6/10

Pleasant

03 Apr 2026

Keith

No A/C in the room. No elevator for a three story hotel. This hotel is very old and has a lot of homeless in the area. the room was clean and we did have a nice view. you hear the jet planes because you have to open the windows to keep the place cool. Nothing is really walking distance for food or shopping. Recommend Ken's pancake house for good local grinds! (3rd floor facing the pool)

Family

8/10

Excellent

03 Apr 2026

Dana

Staff went above and beyond! Very pleasant to talk to

Family_with_children

10/10

Exceptional

02 Apr 2026

Michael

We loved this quaint little place. It’s an older property without an elevator but the views are spectacular! We would absolutely stay here again!