Name: Hilo Hawaiian Hotel Trademark Collection Wyndham
Address: 71 Banyan Dr, Hilo, 96720, US

Hilo Hawaiian Hotel Trademark Collection Wyndham

Hawaii - The Big Island - HI · United States

100 reviews shown

10/10

Exceptional

04 Aug 2026

Siu-Fung

I like everything

10/10

Exceptional

31 Jul 2026

Annie

Stayed July 2026 - Family of 4
Highly recommended. Small mini fridge was very helpful. AC worked well. Get the room with a view, it is lovely to sit out on the balcony.

Yes, its dated but it is very well kept and you can really appreciate the beauty of the hotel. The staff were polite and helpful with my several encounters. The grounds are beautiful. We will return.

6/10

Pleasant

29 Jul 2026

Renee

I didn’t
Like they don’t send house keeping to fix the beds daily and refresh the coffee or throw away the trash poor service need to step up the cleaning service staff in the phone don’t answer you have to go down to speak to them
In person the dinning staff was excellent good service

10/10

Exceptional

28 Jul 2026

Zulfiqar

Excellent place for families

10/10

Exceptional

27 Jul 2026

Dalia

Great place to stay

4/10

Poor

26 Jul 2026

Paula

I would not recommend this hotel. The dinning room is under construction, so even early during breakfast, there is a lot of noise from the construction. We were also told to turn off our lights between 7-9pm to avoid being swarmed by termites. We were told we couldn't just close the black out drapes, and that if we were in our room, we needed to keep the lights as low as possible. Oddly, all the lights in the lobby stayed on at all times, so it was very weird. The hotel is in need of updating, the pool is not a place I wanted to hang out, and although they advertise laundry services, it means a washer and dryer are available for use by guests. Check in, or any front desk encounters, took a loooong time. The manager did however call me when I complained about finding a cockroach in our bathroom. There are other hotels.

10/10

Exceptional

24 Jul 2026

eileen

Air conditioning good. Restaurant and bar good. View outstanding, front desk staff Mary outstanding.

6/10

Pleasant

22 Jul 2026

Katherine

Took forever to get my luggage from the bellman who was never there, The front desk woman was also not very friendly.

10/10

Exceptional

20 Jul 2026

Brandi

We love the Hilo Hawaiian because it is conveniently located minutes from the Airport, family and restaurants.

Family

10/10

Exceptional

19 Jul 2026

This place is awesome! The room is comfortable and view is breathtaking, we can easily spot sea turtles by the seashore from the room. and the surroundings are very beautiful and walkable. We love the right by the ocean swimming pool as well.

Family_with_children

10/10

Exceptional

18 Jul 2026

Lorna

Comfortable beds, clean

Self

10/10

Exceptional

18 Jul 2026

Michelle Fernandez

Great accommodation and will check in again in the future!

Self

10/10

Exceptional

17 Jul 2026

carlos

Evrything is great

10/10

Exceptional

14 Jul 2026

Maurice

Mary, front desk clerk was amazing!

Partner

10/10

Exceptional

13 Jul 2026

Lindo

Liked everything and the early check in made it much more enjoyable

Family_with_children

6/10

Pleasant

13 Jul 2026

Sheldon

Rooms are outdated.

Family

10/10

Exceptional

13 Jul 2026

Hammad

The staff, especially the ladies at the front desk, were extremely kind and helpful.

8/10

Excellent

12 Jul 2026

Janice

Perfect view of the ocean moku Ola but patio could use a touch on the floor

Partner

6/10

Pleasant

11 Jul 2026

Barbara

Nice view on the ocean side.
Furnishings need to be upgraded.

Self

10/10

Exceptional

11 Jul 2026

Evelyn

We were pleasantly surprised by the comfy beds, cool air conditioner, soft bedding and towels. The food in the restaurant was good.
The staff was above and beyond. Great location and great value.

6/10

Pleasant

10 Jul 2026

Amy

The location and view are the highlights of the property. Those are 5 stars. The state of the property is quite worn: contractor-grade bathroom door, rough towels, questionable ac unit.
Service was lacking: I called down for extra towels, told I’d get some, then hours later, nothing. I ran into a housekeeping staff on the floor as I was going to go in person to get some, who said he never got the message.
The breakfast, while an extraordinary view, was very, very poor. My husband’s açaí bowl was frozen solid. My pancakes were some of the toughest I’ve ever had. I wondered if they’d been reheated. After one initial serving of coffee, we had to motion to waitstaff for refills...twice. There were only a handful of patrons, but the staff didn’t do any checks, period. (Maybe they knew there would be complaints.)
We travel frequently, and are generally easygoing. It takes a lot for me to write something like this.

10/10

Exceptional

01 Jul 2026

Leina'ala

Overall a great experience

Family_with_children

10/10

Exceptional

30 Jun 2026

Hang N.

We had a great stay at the Hilo Hawaiian Hotel. The highlight was the exceptional customer service, especially from Charla at the front desk. She was incredibly friendly, professional, and patient, even while handling a difficult guest. She truly made us feel welcome.

We also enjoyed WSW | The Steakhouse. The bartender was knowledgeable and made great drink recommendations, and our Sunday evening waitress provided excellent service.

The hotel could use a few cosmetic updates. We noticed a couple of small stains on the sheets, the bathtub finish was worn in places, and the towel rack in our room was loose. Despite that, the room and hotel overall felt clean, and the Wi-Fi was fast and reliable.

Overall, the outstanding staff and welcoming atmosphere made this an easy place to recommend. We’d happily stay here again.

Family_with_children

10/10

Exceptional

30 Jun 2026

Abraham

Clean room nice environment and excellent staff the pool was amazing highly recommended

Family_with_children

10/10

Exceptional

29 Jun 2026

David Evans

There bar is under construction

Family_with_children

10/10

Exceptional

22 Jun 2026

Tiffany K

I liked that the staff was helpful and polite. When I asked a question, I was answered right away. If they did not have the answer, they found one. The room was clean, the food was good, and the drinks were, too.

Self

6/10

Pleasant

22 Jun 2026

Elizabeth

We enjoyed our stay at the Hawaiian Hilo. The steakhouse on premises had good food but lacked good service (at least during our dinner reservation we had). We stayed on the 8th floor and loved the view from our room. We liked that we could access the ocean directly from the hotel and the pool was nice. Walking distance to the lush park next door and to some restaurants.
I did find that the property needed some basic maintenance and cleaning done. We stayed for three nights, and our trash was never taken out, and we had to ask for towels every day. Every night we stayed there we found roaches in our room on the ceiling/floor/bathroom. We would have liked there to be a hot tub.

Family_with_children

8/10

Excellent

19 Jun 2026

Clara

The property appeared dated, but clean. The staff were wonderful!

Family

10/10

Exceptional

16 Jun 2026

Katelynn

Super cute, quiet, great for couples and small families, or locals!

Friends

10/10

Exceptional

16 Jun 2026

Rocky

Great people nice place. Could use some updates but nice and clean overall

10/10

Exceptional

14 Jun 2026

Brian

The ocean view room with a balcony was amazing! It was so relaxing to sit out on the balcony and eat dinner!!

Friends_and_family Family

8/10

Excellent

14 Jun 2026

TEMA

I like that check out is at 12pm, that was very helpful. I requested for a late check out and they gave me til 1pm at no extra charge.

Partner

8/10

Excellent

14 Jun 2026

Charlene

Room was good. Staff was excellent. Only problem were baby roaches around the sink and on the table below the tv. Otherwise everything else was good.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Celsa

Location was perfect and beautiful views.

Family

8/10

Excellent

06 Jun 2026

gary

Room was nice and clean but had a small cockroach problem

Partner

8/10

Excellent

04 Jun 2026

Adam

We got everything we asked for and needed, but happened to be there during their restaurant remodel. Listening to jackhammers in the lobby isn’t very relaxing. I’m sure my 4/5 ratings would go 5/5 once they’re done.

6/10

Pleasant

31 May 2026

jeremiah

It was ok. Not really what I was expecting for the area but room was tiny, untidy, and ac made a lot of noise. Front desk agent was snippy, rating at best was mediocre, it was a place to sleep for a visit.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Shirley

Shampoo was empty and room only had two sets of towels. We had three travelers. It felt like the room was not properly prepared. Hotel is older.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Georgia V

it’s a nice location, but there’s a lot of construction going on not only in the surrounding landscape but also inside the hotel. There’s a resort fee being charged every day and it’s really just a simple pool. Nothing fancy I wouldn’t say it’s really a resort. A resort really does have quite a few other amenities. There’s only one restaurant and room service only comes every other day. also, for those people who are in a balcony room in the front of the hotel, you’re going to hear a loud buzzing noise every time he goes, sit on the patio from some transformer downstairs.

Partner

10/10

Exceptional

25 May 2026

CHAU YING

clean, big parking lot, staff are friendly.

Self

8/10

Excellent

23 May 2026

Kenneth

The staff was very friendly, especially Maui who was always very personable. They were so friendly that I bought a Hopia Cake for them to share. A very beautiful hotel. Too bad the bridge that leads to Coconut Island is broken because I was really looking forward to going to it. The WSW Restaurant had great food. In fact, I believe I had one of the best steaks when I ordered the Sizzling Steak.

Self

8/10

Excellent

22 May 2026

Brenda

Amazing on- the- water location, beautiful landscape,, trees like I have never seen before.
As in most hotels of this erta, the bathrooms could be re-done but were clean and serviceable. If I remember right, the shower curtain was hung too high, allowing water to ecape to the floor every time the shower was used.

4/10

Poor

20 May 2026

andrea d

I would have given a higher score if it weren’t for the unwelcomed surprise received at check in. We were informed that our card would be charged for a “Resort fee” that was never mentioned when we made our selection while booking our trip. We will use a different source for future trips.

Partner

4/10

Poor

16 May 2026

Kenda

I thought it was good that the hotel was near the airport. The hotel generally looked old and dingy, parking spaces are too small, tile trim falling off, shower curtain didn’t extend the length of the shower, the complimentary soap next to the sink was hard to wash off, the lanai furniture was old and felt dirty. We were located on the beach side 4th floor of the hotel and it was unappealing to see the roof below with the paint peeling. I understand that your hotel was sold out on the day we arrived and I’m not sure if the demand determines the price per night, but at $355 per night, I’ll probably go to an Airbnb next time.

Family

10/10

Exceptional

15 May 2026

John

Staff were amazing, quick and easy check in. Will stay again

Family

8/10

Excellent

13 May 2026

Brandi M

My room had baby cockroaches crawling around in the table I was working at under the TV.

I loved the room because it was spacious and clean, other than those baby cockroaches. But the A/C was a little loud. I think it was on auto and so it would turn off and on and every time it would turn back on it kind of made a loud noise which woke me up a few times.

10/10

Exceptional

10 May 2026

Shari

Room was clean and beds were comfortable. The price was great for staying in a nice hotel on the water with a beautiful surrounding area. It was better than I expected based on their review score. The little gym was decent with nice weights and other equipment. Restaurant was good too.

Partner

10/10

Exceptional

10 May 2026

The room was clean and inviting with a great balcony overlooking the bay. The downstairs restaurant and bar were great! The poll could use an update and was hard to find. The coffee in the bar area in the morning was wonderful!

The location was perfect for sightseeing in and around Hilo. We also enjoyed the trees on Banyon Drive.

Family

4/10

Poor

07 May 2026

Baskaran

There was a medium size cockroach inside the bathing tub and it was very stubborn to get rid of it.
The front office lady blabbered something in her own accent was very hard to follow.

Parking was a nightmare. You should know some gymnastics and know how to come out of the car after you parked in the tight spot. It's highly
possible your car will get stuck and damaged.

Good thing is it's nearer to the airport and restaurants.

8/10

Excellent

06 May 2026

Darrell

Staff is so helpful

Family

10/10

Exceptional

03 May 2026

Stephanie

Beautiful views and staff were professional and friendly

Business

8/10

Excellent

30 Apr 2026

Yvonne

Nice hotel not sure worth the money since it is outdated but miles better then out VRBO. Clean and great views. The AC worked that was my biggest ask.

Partner

8/10

Excellent

30 Apr 2026

John

Had a good time at the hotel

Partner

6/10

Pleasant

26 Apr 2026

Desiree

Mold in the room and the carpet was super
Dirty.

Family_with_children

2/10

Poor

25 Apr 2026

Vitaliy

We stayed here for two nights. Boy, was the room outdated and wallpaper is pealing. Iron is leaking. Body wash bottle was completely empty. Hairdryer - barely worked. We checked in 4 people and there were only two towels. We had do go to the lobby twice to request towels. During our stay that only had buffet style breakfast and dinner - which was way overpriced. We are not big eaters and were hopping for small breakfast. Our room was ocean view (which we paid extra for), it was not good - ocean with a side of really outdated roof from restaurant bellow. Parking was extremely hard to find. We had a disabled parking permit and there were just a few spots. We had to park on the parking spot near the little shop, even that, it was playing musical chairs waiting for car to pull out so we can get one. I specifically picked this hotel for higher $$$ hoping our stay would’ve more enjoyable. Unfortunately just a two things were good - location and decent mattresses. :(

6/10

Pleasant

24 Apr 2026

Janet

Staff was very helpful.

Family

10/10

Exceptional

23 Apr 2026

Klay

Yes

10/10

Exceptional

18 Apr 2026

Theresa

Amazing staff - very helpful. Room was good.

Self

10/10

Exceptional

17 Apr 2026

Anne

Wonderful hotel! Welcoming, friendly, clean, good bed, wonderful view! The extra money for the ocean view with the view of Mauna Kea over the harbor is totally worth it. We enjoyed sitting on our lanai & watching the fishermen down below, & the sailboats & canoes, & even the freighters. Enjoy!

Partner

8/10

Excellent

17 Apr 2026

Janet

Liked it was on the waterfront didn't like that the rooms weren't updated. We did even have a microwave to warm up leftovers froma restaurant. The lighting is very poor in the actual bathroom also

Family

4/10

Poor

13 Apr 2026

cara

I would not recommend this hotel, unless there were no other decent choices. The front desk wasn't friendly or particular helpful both days we were there. Room was not great, none of us slept, roach on nightstand next to me. The reason I didn't give it lower was because of the bar restaurant. We were tired and hungry when we got in so went for the casual food in the bar area. Server was terrific, food was very good and live band playing was honestly incredible. This was the only good thing about our hotel experience.

Family_with_children

8/10

Excellent

09 Apr 2026

Carmen

Clean room, comfortable beds. Our only complaint was that we wanted to extend our stay by another night and the front desk could not do it without waiting for the reservation staff to arrive which wasn't to happen until 10am. Essentially we had to pack up, check out and be checked back in later. Needless to say we did not stay.

Family

10/10

Exceptional

08 Apr 2026

Mamiko

Location is great. The ocean view is great. We had a nice walk to Japanese Garden and around the hotel. Went to Suisan nearby and had Poke over rice.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Sanford and Debra

No soap in the shower, container was empty. Other than that our stay was great!

Partner

10/10

Exceptional

07 Apr 2026

Mellanie

Clean room, location is in Banyan Drive and an excellent place, close to the park, our room has the ocean front and Mauna Kea view

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Maria

Friendly staff. We needed a rollaway bed and they provided the bed very quickly and the room was clean. Check out was easy.

Friends_and_family Family

4/10

Poor

06 Apr 2026

john

The bed was uncomfortable, there was a big rip in the curtain, and the wallpaper was coming off of the walls. The room was only cleaned every other day.There was a concert across the street and parking was not reserved for hotel guests. We drove around and around, trying to find a place to park on the street because there was no parking at the hotel. however, the room was clean, and staff was friendly.

Partner

6/10

Pleasant

04 Apr 2026

Kayo

We stayed 2 nights, the first room had a lot of ants so we asked them to switch the room. The other room had also ants, the third room was okay so we decided to move the room. It was 2nd floor which is no elevator. They said no other room we can use elevator but I don’t think so. Definitely not busy time.
The room is ocean front but it is partially ocean front view because of the big tree. I recommend to request upper floor.
I don’t think this is not a perfect location to stay in Hilo unfortunately.

Family_with_children

6/10

Pleasant

04 Apr 2026

Priyanka

Room was messy. There was litter under the bed from the previous guest that wasn't removed.

Family_with_children

10/10

Exceptional

30 Mar 2026

Ami

Free parking, beautiful lobby, 2 restaurants and large rooms. Plus water refill stations!

Partner

10/10

Exceptional

29 Mar 2026

Gregory

Great location

Family_with_children

2/10

Poor

26 Mar 2026

Ravi

Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there.

Family_with_children

2/10

Poor

26 Mar 2026

Ravi

We stayed for 4 days in 3 rooms. First suite 650 Microwave was not working. Second room 210 had Mould and AC was leaking water. Carpets were wet. Iron was not working and leaking. There were ants all around the bathroom areas. Toileteries were missing and not filled up. Room 810 AC door has vibration on setting Fan at high speed. That room has coakroaches. At any time rooms were not back filled or towels replaced or beds made. Garbage was also not collected on daily basis. We couldnt sleep properly because of all these issues. Not worth. Done with Wyndham.

Family_with_children

6/10

Pleasant

24 Mar 2026

No cleaning service for two nights stay and the shampoo and conditioner given are too less for a family.

Family_with_children

8/10

Excellent

23 Mar 2026

Stanley

The internet was sporadic but that could be due weather conditions since it was a stormy 5 days. The rooms were clean and comfortable. The restaurant service was slow. Overall our stay was good and I would stay here again.

Partner

10/10

Exceptional

22 Mar 2026

Cheyenne

Very nice place to stay, clean rooms

8/10

Excellent

22 Mar 2026

John

The wifi did not work

Self

2/10

Poor

22 Mar 2026

Justin

The clerk checking us in was rude, but if that was the only issue I wouldn’t be leaving such a review. The mattress smelled like urine, the Wi-Fi never worked, and after we switched rooms, the Wi-Fi continued to remain inaccessible. Called the front desk, they said IT would come by, they never did.

Family

4/10

Poor

18 Mar 2026

Howard

Balcony chair webbing was ripped open. There were tears in the drapery lining, Fridge and ice bin were in the bathroom > unpleasant double duty for bath vanity. NO MICROWAVE! The toilet/bathtub room was as dimly lit as a 15 watt lightbulb. The bathroom exhaust system wasn't working leaving the room soaked with moisture. The towel rack above the toilet had large areas of rusty bare metal. The grunge factor was everywhere. Upgrades have been done with new paint and tile but done on the cheap with unskilled labor. Tile corners were rough. Overpaint on doorknobs and towel hooks. Ceiling light by balcony door looks like it has been there since the 1970s. The very small desk area was directly under the TV. Power outlet on the desk lamp was so worn out a power cord would not stay in contact. The next closest power outlet was 8 feet away under the small table, or, it was in the mishmash of cords behind the desk that served the cable boxes. Wi-Fi was inconsistent and kept disconnecting. And after a power failure it never came back before we left. Why wasn't the hotel's system better surge protected? The noisy bar had an entertainer that thought distorted volume made up for lack of talent. The bar's Mai Tai was the worst EVER. I bottled cocktail would have been better. It tasted like canned orange juice. I ordered two Mai Tais and a French dip sandwich to go. Mai Tais were made right away. The drink ice had melted before the sandwich was served... with no dip sauce or napkins.

Partner

8/10

Excellent

18 Mar 2026

Cathleen

Staff was very friendly. The rooms show some wear but clean. Bed and linens were very nice.

Partner

10/10

Exceptional

11 Mar 2026

Andrew

Great location, restaurant seafood buffet was excellent. We enjoyed our stay

Partner

6/10

Pleasant

11 Mar 2026

Douglas

Reasonable price for quality. 45 minutes to Volcano NP, so excellent location for an early start before the crowds arrive from Kona! Completely INADEQUATE PARKING for the size of hotel. One night all four small lots were full because of a wedding on site and the only legal street parking was a LONG way away with a dark walk through a worrisome neighborhood. Staff could not solve the problem and were not particularly apologetic about an obvious issue. Housekeeping staff was bare bones, but reception advised us of this issue, so no surprises and easy workarounds.

Family

6/10

Pleasant

10 Mar 2026

Kowshika

The Ocean view room, had a ocean view. The staff was courteous but for the price paid, I felt the room was quite dated. No microwave in the room, if you want to heat up some food ( The town was almost dead at 7pm, with few dining options). No phone USB chargers as well. I would be okay if this was costing half of what I paid.

Family

10/10

Exceptional

09 Mar 2026

HONG

Nice Price

8/10

Excellent

08 Mar 2026

Yimei

Little old room.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Frances

The location was great for getting to sites, restaurants near by and taking walks around the bay. The beds were very comfortable and hotel was well maintained.

6/10

Pleasant

06 Mar 2026

Billie

The rooms were clean but our shower knob broke off and couldn’t be put back on. The interior of it was completely rusted. When checking in the lady was rude and showed no aloha or care. The restaurant had great food and the severs were amazing!

Family_with_children

10/10

Exceptional

02 Mar 2026

Gabriela

Great service, everyone was so nice and the room was great and clean ! Will be coming back forsure

Partner

10/10

Exceptional

28 Feb 2026

Ben

View staff ample parking. Good restaurant

Partner

8/10

Excellent

26 Feb 2026

Timothy

Clean and very nice hotel on the water in Hilo. We enjoyed our stay and thought the people on the staff were quite friendly.

Partner

6/10

Pleasant

25 Feb 2026

Pablo

Staff not friendly

Business Friends

6/10

Pleasant

25 Feb 2026

Jennifer

The hotel is dated, but our room was clean, and the lobby was spectacular. Cleaning staff, servers, and bartenders were all very friendly, consistently providing good service. Front desk staff and the restaurant hostess stand was less than friendly, and often unwelcoming. Wi-Fi was absolutely terrible, and needs to be upgraded. Great location, and a room with a balcony and view of the ocean was what we were looking for.

Partner

6/10

Pleasant

23 Feb 2026

Ryan

Room was okay. Could use an update. The towel bar was hanging at a 45 degree angle and had obviously been pulled out of the wall well before our stay and just pushed back into the wall but not properly repaired. Disappointed that the only filtered water fill station was outside the front door of the hotel. The lounge had great food and excellent service.

Family_with_children

8/10

Excellent

23 Feb 2026

Elizabeth

The staff were pleasant and respectful... registration was smooth, wait staff in sports bar and cleaning staff were great!

There were insects in the room periodically. When I called the front desk, they sent someone immediately.

Lovely decor in the lobby.

Family

10/10

Exceptional

21 Feb 2026

Katherine

Quick drive to everything in town.

4/10

Poor

21 Feb 2026

Cornelia

Amenities

Partner

2/10

Poor

18 Feb 2026

Clifford

This place charged my credit card with all types of charges. Avoid this hotel

8/10

Excellent

18 Feb 2026

David

Great location, easy to find, clean room with a balcony and a nice view. Appreciated the coupons for the restaurant.

The only problem we had was delayed check in. We arrived at three but the room wasn't ready until nearly 4 PM

Partner

10/10

Exceptional

17 Feb 2026

Sukanksha

All good

Partner

6/10

Pleasant

16 Feb 2026

gregory

Rumors in decent condition. Bathroom light flickered incessantly and then failed. Air conditioning was reasonably ineffective