Name: Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Address: 93 Banyan Drive, Hilo, 96720, US

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Hawaii - The Big Island - HI · United States

100 reviews shown

6/10

Pleasant

26 Jul 2026

Baby

Check in staff was not helpful. Didn't tell about where to park or where to find the elevator etc. We had to get help from someone staying there to find the elevator. Didn't tell that we had to get tag card to do parking... Rooms are not clean enough for the standard we expect.

10/10

Exceptional

24 Jul 2026

Noreen

The bottom of the pool could use some cleaning. Because the property has ocean access, many guests were tracking the typical hilo sand (small pebbles) into the pool. Couple of the kids got scratches on the bottom of their feet.

8/10

Excellent

18 Jul 2026

Rebecca

Rooms are average size.and comfortable. However there is little storage space to unpack our clothes and stow our luggage so our room felt more cramped. The location is great with good restaurants nearby and the hotel restaurant is also delicious. Pool area was nice we.spent every afternoon there after coming back from excursions. Staff on site is friendly. Would stay here again.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Omar

Clean room

Self

10/10

Exceptional

14 Jul 2026

Lorna

Wonderful cleaning staff and valet was very helpful with mom in a wheelchair

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Candace

Our room was clean, staff was wonderful. Did not eat breakfast, stayed 1 night with 2 kids. Older area, best hotel in the area. Would recommend tgis hitel, would stay again.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Charity

Clean, comfortable place to sleep in Hilo. Self-parking is across the street in a gravel lot. Would recommend and will definitely return.

Partner

4/10

Poor

14 Jul 2026

Raymond

Elevators never work, over the past times I’ve visited the valet parking has gone up, ants in the bathroom, never cleaned rooms until requested even though they asked and confirmed wanted my room cleaned daily. Twice they threatened to leave when they arrived after our request saying they didn’t want to hit traffic. Twice they mixed up our keys at the valet and almost gave us the wrong car. Ice machine is never working.

Family

10/10

Exceptional

13 Jul 2026

Carol Marie

Staff was very friendly

Family_with_children

10/10

Exceptional

11 Jul 2026

Heeral

Excellent Hotel and property, the views were amazing, we really enjoyed our short stay

Family

2/10

Poor

10 Jul 2026

Maria

We booked through Expedia and booked an “Oceanfront” room. When we arrived we got checked and noticed our room was partial ocean view and located on the 2nd floor right above the bar and by the pool (where every night we heard screaming kids and people at the bar at 3am. We complained but nothing was done.). We pleaded that we came from Arizona and asked to be moved to a different room preferably upper level and Oceanfront which we thought we had purchased. They told us that it was the only room available and they were fully booked. They never acknowledged our frustration and even told us to complain to Expedia and that they have nothing to do with what Expedia is advertising. Awful customer service. Never coming back for sure!!!

Family_with_children

8/10

Excellent

09 Jul 2026

Robin

The room 208, wans noisey throughout the night not by other guests it was mechancial.

10/10

Exceptional

09 Jul 2026

Thomas Anthony

the days were spent mostly away from room touring coming home to a fresh room was perfect. The meals downstairs quality, flavor driven as well presented in appetizing visually appealing manor. Staff very helpful, kind and customer friendly,,,

6/10

Pleasant

08 Jul 2026

Kimberly

Did not like the long wait in a hot hallway for the elevator. Used stairs coming down from tenth floor but unable going up. very big inconvenience and got over heated. the grounds had trash scattered from guests not picking up after themselves. sat for two days until my husband and myself went along picking it all up . ran out of affordable different items at restaurant to choose from. food was a long wait. bar tenders awesome . watched some employees play while one or two worked . will not stay again. we live in hilo and almost went home

Partner

10/10

Exceptional

08 Jul 2026

Chance

Top notch hotel very helpful and beautiful facilities would highly recommend.

Family_with_children

4/10

Poor

07 Jul 2026

Kathy

Had to self park car and pay overnight and walk back with suitcases from about a block and a half. Already have to pay resort fees so why that as well? I booked a room with an ocean front with lanai and got a room with a tiny balcony and partial view of the bay. The mattress was very bumpy and probably needs to be replaced couldn’t get comfortable. I paid wayyyy too much for one night stay on a weekday. The lavatory sink didn’t drain. I never really complain about trips but it definitely was not worth the your hype. Staff was very nice.

Family_with_children

10/10

Exceptional

07 Jul 2026

Alexandra

Friendly staff.

Didn’t like the elevator issues.

Family_with_children

10/10

Exceptional

07 Jul 2026

Geeta

Everything was great!

Family_with_children

10/10

Exceptional

06 Jul 2026

Valerie

As soon as we arrived, James, valet parker remembered us from previous visits! How awesome is that. With how busy your hotel is, James has a good memory. Moved on the front desk to Registration desk. Greeted with lots of ALOHA. Got great service and the ocean view room.

We've stayed at your property for the last 3 years and will continue to make it there in the future with our whole ohana.

Mahalo plenty to all staff at Naniloa

They're was nothing we didn't like

Family

10/10

Exceptional

06 Jul 2026

Sandra

Clean rooms
Great food and drinks
Bar was great

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Cacharel

We paid for an ocean view online to watch the fourth of July event, instead front desk staff gave us an blocked palm tree view. Don't stay here if you're going to pay a lot for something that you won't get! Very upsetting....

Partner

10/10

Exceptional

05 Jul 2026

Aris

Good location. Clean room. Complimentary cookies and drink tickets are nice. Parking costs $14/night for self parking.

Partner

8/10

Excellent

03 Jul 2026

Michele

The property was beautiful. Right next to the water. Very peaceful.
The rooms and hallways were dated and needed remodeling. Bed was very comfortable.
Staff is great. Bar and lounge area comfortable and view beautiful!
Self parking needed to be resurfaced!

Family

4/10

Poor

29 Jun 2026

Marian

Hotel is ok for the island, not much available for Hilo so we booked there. But it was a terrible experience for me and my family! I had to call over and over for housekeeping! They lost my rental keys & they double booked my room & strangers walked into my room while I was half naked. Very unprofessional. Their elevators is all broken! They didn’t warn any customers upon arrival that it was an on going issue for 3 weeks! I had these issues and staff was aware, they could’ve done a better job of taking care of accommodations.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Catherine

We were situated in the older tower, but had a great view of bay. It was more difficult to find and navigate to hotel restaurant due to lack of any signage, and that our more obvious route was outside. Hilo is, after all, the rainiest city on the planet. Took us a wet try, and getting info to \"maze\" back to the older tower from restaurant staff. We suggest better signage, or info in room. The restaurant staff was okay...clearly overworked and understaffed. Front desk was adequate, but did exude the \"Aloha Spirit\". The older tower, although clean and sufficient, could use fresh paint, and new carpet in halls. The location and view, and lack of very many alternatives left this hotel as a good, and sufficient choice. Rooms were roomy, and beds/pillows/linen comfy.

Family

2/10

Poor

27 Jun 2026

Xin

Arbitrary charges、None of us had breakfast at the hotel, yet when we checked out, we were charged for breakfast for no apparent reason. They couldn't resolve the issue that day and told me to call back the next day for a follow-up, but still, no one handled it. They promised to get back to me, yet I waited a whole week without anyone contacting me.

Family_with_children

8/10

Excellent

26 Jun 2026

Zhan

Nice place with clean room.

Family_with_children

2/10

Poor

25 Jun 2026

Dylon

Dirty, bugs in room, sink didn’t drain. No water pressure. Smelled like smoke

Business

10/10

Exceptional

25 Jun 2026

ROGER SEARS

THIS WAS MY SECOND VIST TO THIS HOTEL. My LAST VISIT WAS THREE YEAR AGO. as compared to my current visit, this hotel gone downhill a bit. I had to chang room three time to get A/C. The day before the water was off due to a problem. Our shower pressure was very bad. Other than that, my visit to Hilo was great. The staff was very helpful and understanding. The room weren't super clean but OK. The bar and restaurant at the hotel were great. I would still book this hotel again, because of the location.

Family_with_children

10/10

Exceptional

25 Jun 2026

Peiheng

Beautiful and upscale hotel specially in Hilo

Family_with_children

10/10

Exceptional

25 Jun 2026

Wenji

Beautiful place with nice service

Family_with_children

8/10

Excellent

24 Jun 2026

Steven

The property overlooking our ocean view was spectacular.
We so enjoyed ourselves.
We came to Hilo after 20 + years for a family wedding and was very much peased

Partner

2/10

Poor

22 Jun 2026

Seemin

I am extremely disappointed with my experience at this property and sincerely regret booking my stay here. Unfortunately, Expedia’s support in resolving this matter has also been disappointing.

The property oversold its rooms and failed to provide the room type that we had reserved and paid for. During our stay, we were given multiple assurances that the charges for the second night—which we did not use because we chose to leave early and reschedule our flights—would be refunded. We were also told that certain additional charges would be waived. To date, those promises have not been honored.

The check-in process was chaotic and poorly managed. The conditions in both the lobby and restaurant were unacceptable, with excessive noise, loud music, and significant disruption continuing late into the night. This made our already brief stay extremely uncomfortable.

Given the circumstances, I respectfully request that you reconsider our refund request. We did not receive the accommodations we paid for, and the overall experience fell far below reasonable expectations. A full refund for the unused second night and part refund for first would be the fair and appropriate resolution.

Thank you for your prompt attention to this matter.

10/10

Exceptional

22 Jun 2026

Fei

8/10

Excellent

21 Jun 2026

Laurie

Great food options in the on-site restaurant with good pricing. Very clean property. Staff is outstanding! Easy to get to resort from the airport and located in an area that is safe and accessible to a variety of food and shopping options. The only negative experience during my stay was the resort was overbooked causing me to have to stay in a room the first night different from the one I booked well in advance. The staff did their very best to compensate me which was greatly appreciated.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Fiona

The staff were great at reception, bar, and restaurant.

Business

4/10

Poor

17 Jun 2026

Riva

We had a room right behind the elevator and not sure if that was the tumbling noise we heard beginning very early in the morning and never stopping but it ruined our sleep. They offered us to switch rooms but we had only another night and didn’t want to move all of that baggage. They should have comped us something but didn’t offer and we were too busy to worry about it. The pool is very cold despite somewhere advertised as heated. There were ants in the bathroom and the tub is so slippery definitely use the mat first or you risk serious injury. Our bathroom had a large window view to the bedroom, why would anyone need to look into someone doing their business but there was a curtain. Their convenience store was under remodel so nowhere to get anything nearby. If I had no place better to stay if ever in Hilo again I’d stay there. BTW, Doubletree cookies don’t taste like they used to.

Family

8/10

Excellent

16 Jun 2026

Lee

Decent hotel but definitely shows some signs of wear. Nice location right on the water - not a beach but water access.

Partner

10/10

Exceptional

11 Jun 2026

rosilita

rooms very clean, had afternoon drinks at the bar,staff helpful in showing us all the breakfast, lunch, dinner menus. We had a very late lunch and it was to close at 400pm. We wanted to try the fish and chips and staff was very accommodating even though it was close to closing the lunch menu, fish/chips excellent, fish so fresh!! we're coming again for fourth of July weekend for our anniversary and looking forward to our trip again!!!

Family

8/10

Excellent

10 Jun 2026

Daniel

Elevator call button from the lobby was broken for 3 days. no signs, or ways to get around it.

Partner

10/10

Exceptional

08 Jun 2026

Susan

We had a very pleasant stay at this hotel. We'd definitely come back to this property.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

richard

Room was run down but I hear it has not yet been renovated.

Partner

2/10

Poor

07 Jun 2026

Travis

At first glance, the hotel looks nice. My first night there I decided to visit the bar downstairs. I noticed some people were intoxicated and they were having a lot of fun, but then they started to get touchy with my friend’s wife and my daughter. I ended up getting into an altercation only to find out that the bartender was aware of these people were a problem and they come all the time and cause trouble. They did not even have a room at the hotel they were just allowed to show up and drink and harass patrons the next day I went for a swim in the pool and the lighting was coming off the walls underwater with electrical wires exposed my air conditioner did not work well so I was awake all night when I walk in my bathroom I was welcomed by cockroaches, crawling all over my toothbrush

Family_with_children

8/10

Excellent

07 Jun 2026

Janet

Best part about the hotel were the views from our King Suite, lovely! The furniture could use some updating. Beds were very comfortable and we would stay again!

Partner

8/10

Excellent

06 Jun 2026

andrew

Might be best hotel for Hilo, get OCEAN FRONT WITH LANAI

Family

8/10

Excellent

06 Jun 2026

Maura

The property was perfect with great views. Our room was right next to a stairwell and there was a lot of loud clanking...like pipes banging. Otherwise, the room was cool and the staff great. The grounds were beautiful

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Ginger

This is Hawaii and Aloha spirit is awesome here like my Lahaina

Family

10/10

Exceptional

05 Jun 2026

Ginger N

The Aloha Spirit of your staff was exceptional. Mahalo from my family and me from Lahaina our home🌈😘🙏🤗🌈Aloha Ginger Kaniho Lum and Ohana🌺

Family

8/10

Excellent

04 Jun 2026

Robert

I wouldn’t stay here again. It’s slightly above being run down. Water bug in the bathroom. No screens on window so couldn’t enjoy fresh air. The worst part was wild cats in lobby at night. 2 were on the furniture.

The staff were nice. The bed was comfy and towels were fine. Loud people above us.

Partner

8/10

Excellent

04 Jun 2026

Jason

We enjoyed our stay at the Grand Naniloa Hotel. It's an oceanfront property and we had a nice view of the bay. There's a pool and 2 on-site bar/restaurants that were very convenient with outside seating and splendid views of the waterfront. You can also swim in the ocean as there's a ladder with concrete dock along the shoreline. The visibility wasn't clear enough to snorkel, but I did get in the water for a swim. The hotel isn't far at all from the airport or the downtown area, so the location is convenient. The only 2 negatives were a minor pest control issue inside the room and the hotel charges a resort fee plus an extra cost for self parking. It's about 1-2 blocks across the street and the parking lot is super muddy. But overall, I was happy with the accommodations and really enjoyed the on-site dining options with all 3 meals available: breakfast, lunch and dinner. I would stay here again. Thank you.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Rington

Well stay. !!!

Family_with_children

2/10

Poor

30 May 2026

Zixu

Horrible environment.

Family

2/10

Poor

30 May 2026

Jiayi

The room was not clean when we checked in. There was unknown fluid on the table. Sink in the restroom was not cleaned either. There has been no A/C for two days. And there was no resolution from the staff. We have to sleep when the room was >80F. Overall, the experience was terrible

Partner

2/10

Poor

29 May 2026

Samantha

Waited over 1 1/2 hours just to check in. They also tried to tell me no rooms were available. Worse hotel I’ve ever been to

Friends_and_family Family

6/10

Pleasant

25 May 2026

Yafei

Ocean front view is good

Partner

10/10

Exceptional

18 May 2026

Joe

This hotel is right on the beach and caters to tourists. It is very clean and the room was very comfortable.

Self

10/10

Exceptional

14 May 2026

Anatolii

Good

Family_with_children

10/10

Exceptional

13 May 2026

Linda

Drinks and dinner in the bar were fabulous. The pool was clean, refreshing and with an ocean view

Friends

8/10

Excellent

12 May 2026

David

Great hotel and I will come back but I was a bit disappointed on the restaurant and they had to change my room after the first night after we unpacked. They gave us a Beach view and it was nice. Thank you Alexandria for your kindness and your help 😊

Family

10/10

Exceptional

12 May 2026

Candace

Very nice resort.

Family

6/10

Pleasant

11 May 2026

Jeff

For the price very disappointing. Not even a table in the room nor a patio. Only place to sit is on your bed.

10/10

Exceptional

11 May 2026

Kathy

It’s definitely the nicest place to stay in Hilo. Great location & beautiful property. Breakfast was good with options. Staff is fabulous.
This is absolutely just chance, nothing the hotel could do. A soccer team showed up our last night. The kid’s & parents were loud, obnoxious & trashed the place, I felt sorry for the entire staff & groundskeeper cleaning up after the rude group.

Partner

4/10

Poor

10 May 2026

iris

The checking staff was extremely inefficient, and unfriendly. The room, especially bathroom is completely outdated. Sink rusty paint coming off. How are we noisy, swimming pool merch. Way overpriced for the quality and service. The location is great though.

Partner

10/10

Exceptional

08 May 2026

anthony

They have the best water I have ever had
They could bottle this and sell it its so good

10/10

Exceptional

08 May 2026

Ryan

Great stay in Hilo

Friends_and_family Family

2/10

Poor

06 May 2026

Monica

It was not the best when we arrived the staff was not very friendly and I felt like I was bothering them. I said hello to a lot of staff who completely ignored me it was uncomfortable and our room had toenail clippings it was a less then desirable experience, before you book here look somewhere else.

Family_with_children

10/10

Exceptional

05 May 2026

Leanard N

Front desk and bar staff very friendly and helpful.Valet very efficient. Cleaning staff the best always quick to help us with any needs that we needed. I believe that they have one of the hardest job that alot times are overlooked.
All and all great stay. Less the ducks in the pool.

Partner

10/10

Exceptional

04 May 2026

Eliyah

Solid mid range hotel choice right by the ocean. Quite comfortable and relaxing.

10/10

Exceptional

03 May 2026

Robert

Served us well

Partner

10/10

Exceptional

02 May 2026

Niroshana

Front desk staff varied in friendliness; we checked in with a wonderful staff member who was a local. She put us in an upgraded room
And tower and the experience was great.

Partner

6/10

Pleasant

30 Apr 2026

Darlene

Hotel is old

10/10

Exceptional

28 Apr 2026

Brittani

Nice location on the water with a pretty view. Rooms nice. Good water pressure in shower. Outlets on both sides of the bed. Would stay again.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Ole

Balcony ocean view is the way to go here . Don’t be in a rush with service but everyone very friendly and nice and food good

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Peighten

Felt safe, friendly staff and very comfortable!

Self

10/10

Exceptional

25 Apr 2026

Norma

Great Service, Clean rooms.

10/10

Exceptional

24 Apr 2026

Keith

Very clean. Beautiful view.

Partner

8/10

Excellent

22 Apr 2026

Fred

Great Hotel to stay in on the Hilo side.
The staff is great just the room cleaning could be better specially the bathroom.

Partner

8/10

Excellent

22 Apr 2026

Earl

Rooms were clean and the staff was excellent.

Friends

10/10

Exceptional

20 Apr 2026

Leanard N

All the staff was was truely 5 stars worthy. Most friendly and helpful
team. Bar crew were also so very upbeat.

Partner

10/10

Exceptional

19 Apr 2026

Mario

The staff is amazing. They exemplified the ALOHA sprit. Not to mention the beautiful views of Hilo, Mauna Kea and Mauna Loa.

Family_with_children

8/10

Excellent

15 Apr 2026

Frances

Staff was great across the board - everyone helpful and nice! We were there during Merrie Monarch. Shopping the vendors at hotel was good too.
Mahalo nui!

Friends

4/10

Poor

14 Apr 2026

Shannon

During our 5 night stay our room was never cleaned, when I requested daily cleaning. When I asked for help the only thing done was towels being dropped off. There is also no where to fill up water on property so we had to keep buying water to make coffee, tea and fill our water bottles.

6/10

Pleasant

13 Apr 2026

Denise

Room was okay. No frills

Family

8/10

Excellent

12 Apr 2026

DAVE cullano

Hotel was in good location in Hilo. From other reviews, they state this is the nicest hotel in Hilo. I would agree with that assessment, though the property could use a refresher. The area this hotel is located in is a bit rundown, homeless in the area. The hotel next door is shuttered which gave the area an abandoned feel. But I am not sure if there are any better areas in Hilo since it is a smaller town/city. Some food options in walking distance but I would recommend driving into town for better spots. The rooms were as expected, clean and kept up. The front staff were very friendly and accommodating, you’ll even see local cats strolling in and out of the property and lobby. We could possibly stay here again if visiting Hilo. It is about a 40 minute drive to Volcanoes National Park which is the reason for our visit to the East side of the big island. Do note, if you plan to self park, the lot is located across the street at the golf driving range. If you plan to arrive late in the evening, I would pay to valet since the surrounding area is a little questionable. The lighting in the dirt lot is poor.

Family_with_children

10/10

Exceptional

11 Apr 2026

Maria Guadalupe Diaz de

My favorite was the tub with a view overlooking the hilo bay it was very romantic

10/10

Exceptional

10 Apr 2026

Jack

We came for the Merrie Monarch festivities. Staff is amazing, the room was clean. We enjoyed breakfast and a late lunch early dinner...the food was amazing!!!

Friends

6/10

Pleasant

10 Apr 2026

Ayse

Overall fair

Self

10/10

Exceptional

10 Apr 2026

Stephen

No comment

Family_with_children

10/10

Exceptional

05 Apr 2026

ANDRE

Was very nice

Friends

10/10

Exceptional

04 Apr 2026

Isaac

Room service was great and quick, especially after a long day of traveling. The girls at the front desk are fantastic and so incredibly kind. The view was also beautiful.

10/10

Exceptional

03 Apr 2026

Jonathon

Wonderful location for access to beaches, waterfalls, volcanoes and more

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Chiang

Friendly staffs.

Family_with_children

8/10

Excellent

01 Apr 2026

Allan

Generally good condition. Friendly staff at bar in lobby.

Partner

6/10

Pleasant

31 Mar 2026

Hrissanthi

Very small room with great view. Pool is tiny. Overall too expensive for what was offered.

Family

10/10

Exceptional

27 Mar 2026

Chanel

Vallet was awesome

2/10

Poor

26 Mar 2026

yutong

We were moved to a different room due to an air conditioning issue, but the new room is not equivalent to the one we originally booked.

Our original room had an ocean view, but the new room does not, and it is in a different building. The condition of the new room is also much older and has an unpleasant smell, which is very uncomfortable for me.

The air conditioning problem was not caused by us, yet we are being asked to pay extra for a similar room. I find this unacceptable.

Also, because of the extremely cold air conditioning, we even got sick after staying in the room.

10/10

Exceptional

25 Mar 2026

michelle

The check-in was easy with lovely service.The room was clean and well appointed. The grounds and views are beautiful. The location is fantastic! it’s close to the airport, on the water, easy walking trails and park nearby.

8/10

Excellent

25 Mar 2026

Roberta

Enjoyed working out at the gym and taking a dip in the pool and ocean at the hotel.

Partner

2/10

Poor

24 Mar 2026

John

There was only one tiny pool, no poolside sitting, no hot tub, etc. The staff weren't friendly or helpful, they ran out of towels, etc. This is not a \"resort\" this is a hotel at best.

Partner

10/10

Exceptional

23 Mar 2026

julie

Very expensive if you're just looking for a place to rest your head between excursions, but the location and amenities were nice.

Partner