Name: Holiday Inn Express and Suites Reading
Address: 2389 Bernville Road, Reading, 19605, US

6/10

Pleasant

05 Aug 2026

Caren

The clerk that checked us in was very nice and helpful (she told me about the IHG rewards program). The room needs some updating. The carpet looks old, the vents were dusty, the windows need cleaning and the sprinker was rusted. I had to get a clean pillowcase and additional towels from housekeeping when she was in the hallway. There was no exhaust fan in the bathroom. We couldn't control the thermostat, so we had to turn it off because the nights were cooler than normal. I was expecting a bigger pool and exercise room, so we didn't even bother to use them.

10/10

Exceptional

03 Aug 2026

Vicky

Beautiful experience

8/10

Excellent

01 Aug 2026

Joseph

Looked to be an older hotel, what you would expect for the price.

6/10

Pleasant

24 Jul 2026

Ricardo

We liked that it was clean and the staff very nice and attentive. What we didn’t liked was how loud was the sound of the ac when it turned on and that we were woke up by the cleaning staff very early both days knocking on doors waking everyone up screaming room service and knocking even when we had the sign to do not disturb. We were supposed to check out by 11 and around 8:30 we were woken up by them.

4/10

Poor

24 Jul 2026

Kristopher

If you are looking for a clean room, look elsewhere. The halls needed vacuumed. The room had a mild chemical smell. There was a used washcloth on the bathroom floor and food in the microwave.

4/10

Poor

24 Jul 2026

Yomaris

This facility needs a lot of improvement. It has a motel vibe. It’s even graffitied on the outside of property.

4/10

Poor

19 Jul 2026

Kendal

The hotel is being painted on the outside, and it looks like new furniture has been added to the rooms, but the bathroom tub and the vents were old and rusted in places. The carpet in the room felt musty, so we wore our socks while walking around in the room. It was very unorganized behind the front desk counter. It had an open purse sitting out from one of the workers, disorganized papers, a hair dryer, and shorts which look like they could have been boxers on the counter behind the desk. The front doors were wide open the whole time we were there, so it was humid and warm in the lobby. This also let in tons of flies.

Partner

10/10

Exceptional

19 Jul 2026

Gloribel

Very nice facilities

Family

8/10

Excellent

15 Jul 2026

David

The cleanliness of the rooms was outstanding. The staff were friendly but not as friendly as in other hotels that we visited before.

Family

10/10

Exceptional

26 Jun 2026

Alan

Parking was easy, room was clean, and a very good breakfast. The shuttle service was the important feature that was very much appreciated.

Family

6/10

Pleasant

26 Jun 2026

Rogelio

Ok

2/10

Poor

24 Jun 2026

Patricia

Breakfast was absolutely terrible for starters. They only had decaf tea. The pancake machine was broken. The eggs were nasty. We left without even eating.

2/10

Poor

17 Jun 2026

Moises

One and done

6/10

Pleasant

14 Jun 2026

Claudette

My check-in process was easy, and the property is located on a nice little space that feels safe.
The front desk staff was always very polite and accommodating with every encounter.
I got a room on the first floor which I wasn't happy with however, because it was very close to the breakfast area and lobby. I wasn’t terribly disturbed but definitely would have preferred a higher floor.
The odor of the room upon entry was musty and stuffy which bothered me for my entire stay.
The bathroom towels NEEDED to dumped because all our “white” washcloths were badly discolored and very old as if they were cleaning cloths, and the towels may have been a shade lighter but completely old and deserved to go in the garbage, which I was tempted to do.
The television had basic channels with no option for Netflix or YouTube.
I paid $394.65 for 2 days and do not think it was anywhere near worth it.
Would never recommend or return.
Just wasn’t my idea of a decent hotel.
Would definitely stay elsewhere if ever in that area.

Business

2/10

Poor

09 Jun 2026

Engracia

I had bugs in my room. I should be compensated for saying there. I asked were they going to take off money for them having to change my room 3 times or for the bad smells, poorly cleaned rooms or for the bugs. They told me no. They said because I purchase a room from hotel.com. They didn’t take anything off the room.

Self

10/10

Exceptional

11 May 2026

Michele

Breakfast was okay but room was very nice and staff all very friendly

Friends

10/10

Exceptional

10 May 2026

Johan G Rivas

Breakfast was ok, could be a little more fresh and with more options

Family_with_children

4/10

Poor

27 Apr 2026

Dreyni

The AC was not working and the TV didn’t even have internet. The staff said I will need to wait till the morning for a solution. I left at 4am it was hot in the room

Partner

2/10

Poor

27 Apr 2026

Marianne

Bathroom was dirty upon arrival. Keys did not work.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Lizvette

Excellent hotel! Clean, comfortable, and beautifully maintained with outstanding service. The staff made the stay truly memorable. Highly recommend!

Family_with_children

8/10

Excellent

07 Apr 2026

Angelique

My sister and I stayed for a quick overnight while attending a concert. Everything was good and clean!

Family

6/10

Pleasant

28 Mar 2026

Natasha

Shower dirty, remote did not work

10/10

Exceptional

23 Mar 2026

Maria

Facilities were great. Easy to find. Room was spacious. Staff was super friendly!

Family_with_children

10/10

Exceptional

16 Mar 2026

Elisha

Great atmosphere, staff friendly nice, pretty cool views my daughter had a great time in the pool

Family_with_children

8/10

Excellent

16 Mar 2026

Carrie

The room was clean, the breakfast was good. Pool was small

10/10

Exceptional

09 Mar 2026

Michelle

i wish we could tip the kitchen and cleaning sraff through a qr code or someyhing they were absolutely incredible.. problem is i never have cash i feel like most people dont typically carry it anymore

10/10

Exceptional

04 Mar 2026

Natalie Michelle

Yes

Family

10/10

Exceptional

14 Feb 2026

Daniel

Our room was very clean and well stocked with towels ect. Everyone we encountered made us feel welcome and appreciated during our stay.We found that this hotel was perfectly located and provided easy access for all we wanted to do while in town. We plan staying at this Holiday inn Express when we return in March!

10/10

Exceptional

13 Feb 2026

Kim

But stay here every time I come to Reading Pennsylvania clean bed clean room swimming pool is nice exercising rooms nice and breakfast is excellent five stars

Self

10/10

Exceptional

12 Feb 2026

Johan

Stay was great, having an indoor pool in such a freezing day was the bomb

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Danielle

Heat was working. The temperature in the initial room was 48°. They changed your room. There was some heat but they have the heat set at 72° once the room hit 72. It will go off for like 45 minutes so in the room, we get cold again. When I asked for some kind of reduction in a room rate, I was told because I booked a room through Expedia they were unable to give me any reduction. Unacceptable.

6/10

Pleasant

29 Jan 2026

Jose

Bathroom wasn't completely clean and the indoor pool's heater wasn't working.

Partner

6/10

Pleasant

26 Jan 2026

Ashley

Was decent for a 1 night stay. Room was clean but is severely outdated. Bed was comfy. Breakfast was good. The 2nd floor smelled like marijuana the whole time and the keys half the time dont work for the doors to get in to your room. 2 towels had stains on them so watch out.

Business

4/10

Poor

16 Jan 2026

Ken

We picked the hotel specifically because it had a pool. Upon checking in, we were told that the pool didn’t open until noon, which is ridiculous. Checkout is at 11, which means we could not swim before we left. The pool at every other IGH where we have stayed is open in the morning. Everything else about the hotel was fine, but this policy seems to be for the convenience of the hotel and not its guests.

Partner

6/10

Pleasant

02 Jan 2026

Suzanne

Pancake machine was down 2-3 days during the week. Key cards didn’t work and we kept having to ask them for new keys. Stay was adequate.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Barbara

The cleanliness of this place is beyond despair. There was human feces dried on the bottom of the legs of a chair and a table. I don't even know what to say about that. Every surface we had had to be retouched we rewiped it was disgusting. It was understaffed the maintenance man was doing the laundry for goodness sake it was awful awful awful. We did not get clean towels until 9:00 at night and we didn't get any wash rags it was awful. The person didn't show up to make the breakfast so breakfast was not served at 6:30 and we had a lot of hungry children. It was awful. Shame on the Holiday inn putting their name on this.

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Rebecca

Breakfast was boring. Had sausage gravy and also sausage patties. Would of been better.eith bacon and the eggs were dried out and rubbery.

Friends_and_family Friends

10/10

Exceptional

24 Dec 2025

melessia

Room was clean staff very friendly helpful ..breakfast was really good.. only downfall the walls are very thin my little one kept asking whats going on next door and there was a deposit that wasnt mentioned on the site ..But I would recommend this place

10/10

Exceptional

07 Dec 2025

Cynthia

Staff very professional and friendly. Rooms very clean. Breakfast was ver good. It was a pleasant place to stay

10/10

Exceptional

06 Dec 2025

Elaine

Room was very clean, beds and pillows were comfortable

Leisure Family

8/10

Excellent

04 Dec 2025

Andrew

Everything was great. Only 1 thing that was annoying was the nosey heat fan when the heat kicked on.

Leisure Family

10/10

Exceptional

02 Dec 2025

Shari

Very clean, nice staff

10/10

Exceptional

01 Dec 2025

Martha

I loved the area and how quiet it is for relaxing, the service was excellent especially Miss. Victoria at reception.
Thank you for the good service and attention

Family_with_children

8/10

Excellent

24 Nov 2025

Karen

The staff was courteous and attentive despite the very busy hotel. Nice breakfast. Clean rooms.

8/10

Excellent

24 Nov 2025

Angela

The only issue that I had with both my rooms were that we had to wait almost an extra hour to be able to check in. The front desk staff stated that the hotel was booked all weekend and they were short staffed. I had to find a way to entertain my non-verbal autistic grandson for an extra hour. Besides that the staff was very friendly and the rooms were clean.

Business Family_with_children

8/10

Excellent

16 Nov 2025

Anthony

The staff is wonderful. Room was clean and comfortable. Parking is a little tight but not bad. You can't go wrong here

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

sheily

The staff was so amazing and helpful! it made my stay very accommodating. Kim is the best!

Leisure Friends

10/10

Exceptional

04 Nov 2025

Guy

Pressed wrong star. Every thing was great. Staff was very friendly

Leisure Partner

2/10

Poor

04 Nov 2025

Joann

This was the most upsetting stay here at this hotel. From the room that was given to me being dirty with bread crumbs in the bed and hair, and the room smelling to the noise in the halls till 3am. They changed my room to another room that was clean; however sprinklers rusted, the rugs dirty and the room smelled. I am not sure what they are using to clean, but it was not smelling sanitized which is very concerning....and the front desk rude and unprofessional, telling me how one in particular was looking for a job. This is not okay for people in hospitality treat people like this and not even clean rooms properly- then when i called to speak to the manager, i am being told housekeeping called out and the manager has been there 9 years and doesn't do anything. Honestly, I don't even know why anyone was sharing this information with me, because its not business. My business is the money that I had paid for a clean and sanitized room and pleasant experience. This is unbelievable, and we have got to do better. I will be expecting my money back, and I will be speaking with the corporation. owners.

Business Partner

4/10

Poor

02 Nov 2025

Jay

My wife and I usually love our stays with holiday inn, this was subpar at best. Our bathroom still had pubic hair all over the bathroom our towels had yellow stains on them. The bathtub looked dirty the room looked outdated.

Breakfast was horrible, we came out with 11/2 hrs left before it was closed limited choices and no new stuff coming out the hostess had an attitude. Hit creeal options with no microwave to cook it in,

Partner

2/10

Poor

27 Oct 2025

Maria

Breakfast was ok front desk people didn't no what they were doing and charged me the room twice with out my concent

Leisure

6/10

Pleasant

26 Oct 2025

Shavonne

Good

Leisure Family

8/10

Excellent

26 Oct 2025

Danielle

Everything was great except the breakfast. Room was clean, beds were comfortable. Hallways had a musty smell but fine in the rooms.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

charly

Breakfast did not have too many healthy options

Leisure Family

10/10

Exceptional

26 Oct 2025

YOKASTA

Very clean and comfortable. Staff very friendly. Definitely considering staying here next time again.

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Richard

It was great location to be away from crowds, and it was very easy to get to all of the dinners and shopping. Would stay here again if we were in that area in the future.

Leisure Partner

8/10

Excellent

17 Oct 2025

Ike

Clean environment and Good for the money.

Partner

10/10

Exceptional

16 Oct 2025

Dale

Clean room. Easy access.

Partner

10/10

Exceptional

14 Oct 2025

JOSE OMAR

Clean and quiet

Leisure Family

10/10

Exceptional

13 Oct 2025

Lisa Sharon

It was fine

4/10

Poor

11 Oct 2025

Kerri

Parking was easy and close. Breakfast was ok. The night clerk who checked us in was not friendly, did not go out of her way to answer questions or even smile. The breakfast host was friendly. Couldn’t find anyone at the desk when we checked out, so we just left. This is the smallest HIE I have ever been to, which is fine, but it could use some updates badly. The paint on the doors is badly chipped, the light fixtures in some of the halls are smashed and broken. The caulk in the bathroom is moldy and black. It just was not the experience we are used to at a HIE. The beds and linens seemed clean and comfortable. The first impression in the lobby is just very… thrown together… like there’s a family that lives down there and runs the hotel… I wouldn’t stay here again, but it was one of the only choices we had for a night driving thru… We slept safely, and went on our way.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Nelly

Housekeeper lady was rude

2/10

Poor

26 Sep 2025

Richard

I tried to cancel this reservation but your stupid system wouldn't let me. GET IT RIGHT!!!?!

Leisure Self

10/10

Exceptional

21 Sep 2025

Cornelia

Awesome hot tub room !! Will use again for sure !!

Leisure Partner

10/10

Exceptional

19 Sep 2025

Gloria

Pillows are to soft

Friends_and_family Family

2/10

Poor

16 Sep 2025

TONI

Unfortunately this property was not clean at all. I took the Keurig machine down off the top of the microwave to put water in it and found a 1/4 inch thick layer of dust on it so it turned me right off from using it. I then put something down under the top sheet in the bed and had them come into my room to service it while I was out, only to find when I came back that they made the bed but never changed the sheets. Beware. They just barely surface clean, if that. Also, I was put in a room right off the main lobby and was woken up by 7:00am with an EXTREME amount of noise from the dining area where the free breakfast is served. I understand how noisy a lobby can get but didn't realize how paper thin the walls are. I jolted out of bed thinking someone was actually INSIDE my room talking at the door.

8/10

Excellent

15 Sep 2025

ana

Easy to get, airport across the street.

4/10

Poor

07 Sep 2025

Michael

Very dirty

Business Self

8/10

Excellent

31 Aug 2025

Angel

Reading

Everything was great one the shower curtain too show.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Elaine

Nice place to stay very clan and convenient the bed was very comfortable

Leisure Partner

8/10

Excellent

12 Aug 2025

Maribel

Convenient place to be as you're passing through Reading

8/10

Excellent

08 Aug 2025

Kathleen

The area was scenic and very quiet. The room was updated. Beds were a bit too firm but that's just me. Toilets were also very low and a bar in the shower would have been very helpful. Otherwise, comfortable stay, nice area and planning to stay again next August.

Business_and_leisure Family

6/10

Pleasant

15 Jul 2025

Blake

Room was not very clean including the bathroom. Shower was a tub and the shower curtain did not have a liner on it and water flowed onto the floor.

Leisure Partner

10/10

Exceptional

07 Jul 2025

ibonn

Excellent staff

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jul 2025

ibonny

Excellent staff

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

jeanisse

Overall it was a good experience however the tv in the room had image but no volume. Seems like another room had the same issue so front desk was aware

Leisure Partner

6/10

Pleasant

30 Jun 2025

Kristina

I was very disappointed that i booked 2 rooms together and they were on 2 completely different floors.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Anna

The sign in the lobby reads, \"Quiet hours 10 p.m.\" at 1:30 a.m. the lobby was roaring. Staff did nothing to stop it

Leisure Family

6/10

Pleasant

22 Jun 2025

Stacy

This hotel is located directly next to the Reading Airport. We came to Reading to see a show at the planetarium and it took us about 15m in light weekend traffic to get there. We located a cluster of fast food, restaurants, a wawa and target a little less than 15m away (have to get back on a highway for an exit) off of Broadcast Rd.

The hotel itself was worn around the edges, our sink was cracked and the bathroom just had a tired look about it despite it looking like they tried for some updates. The soda machines on both the first and third floor were out of service but it looked like you could purchase some drinks near the check in desk. The staff was friendly.

We had a nice sunset from our room but the windows were a bit cloudy. Other than the very heavy coffee table that needed either rollers or sliders because it was a lot for a guest to push out of the way to get the sofa bed out, our room was nice enough. Not the best, not the worst but I did expect a little better for over $200 a night.

The breakfast was the most impressive thing the hotel had to offer. Cheese omelets, turkey sausage, biscuits with the option of gravy, bagels, cinnamon buns,fruit, yogurt with a great selection of condiments. Even with a crowd food was refreshed quickly. The line was too long for the pancake machine which was a bummer but it was a cool concept.

Leisure Family

10/10

Exceptional

18 Jun 2025

Scott

Close to Reading Airport

10/10

Exceptional

17 Jun 2025

Amy

It was clean nd quiet

Leisure Family_with_children

6/10

Pleasant

15 Jun 2025

Christy

We were greeted by a friendly staff.

Leisure Partner

10/10

Exceptional

14 Jun 2025

KELLY

The place was clean, clean towels and washcloths daily. Absolutely friendly atmosphere. Help was needed when asked

Leisure Partner

6/10

Pleasant

14 Jun 2025

Ashley

The room smelled dank and musty when first walking in. When I was checking in, my young son was “stuck” in men’s room because there was no sign inside the door to pull handle up. He also said the door wouldn’t lock.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Ruth

The best part was how nice Front Desk staff are and how our quiet, 1st floor room was EXACTLY what I requested - no excuses, arguments or BS. REFRESHING! Loved our stay at this hotel. SOOOOO nice!

Leisure Family

10/10

Exceptional

02 Jun 2025

Colleen

We had to leave out early in the morning on our last day around 6 and so we missed the breakfast time at 630, BUT right after we checked out we noticed that the breakfast guy had opened up early so we could fet Breakfast that day. We didnt ask him to he just noticed we were leaving and wanted to make sure we got something to eat. I didnt catch his name but i just thought that was the sweetest thing!

Friends_and_family Family

10/10

Exceptional

25 May 2025

Amy

Happy with my stay

The bed was comfy. The staff was very helpful and nice. The breakfast was tasty. Would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

25 May 2025

Carl

Property was not the cleanest.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Christina

Staff was very helpful and friendly.

Leisure Family

10/10

Exceptional

13 May 2025

Yajaira

Yes very excellent

8/10

Excellent

01 May 2025

Gerri Ann

Clean rooms, friendly staff and plenty of parking

Leisure Family

10/10

Exceptional

01 May 2025

Jackeline

Everything was nice I like it

8/10

Excellent

22 Apr 2025

Deb

Comfortable

Leisure Friends

8/10

Excellent

21 Apr 2025

Marlene

Everything was great, just the coffee was not good..

Leisure Partner

10/10

Exceptional

19 Apr 2025

jonael

Excellent, I liked the breakfast and the gym, I just didn't like that the pool was closed in the morning.

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Constance

Everything was great!

Leisure Partner

10/10

Exceptional

10 Apr 2025

fabio

Clean

10/10

Exceptional

08 Apr 2025

Virginia

Very pleasant night

Leisure Self

10/10

Exceptional

07 Apr 2025

Tracy

Reading

Clean comfortable room
Staff was friendly.

Partner

8/10

Excellent

06 Apr 2025

Julie

Besides a noisy family after 10 pm (even after the guest services staff went up to tell them that quiet hours were in affect), the stay was convenient (not too many other places in the Reading area, which is unfortunate). The airport restaurant was convenient and good also. The bathroom (suite) needs an overhead light in the shower/bath area (only light coming from sink/mirror). Bathroom and walls in places stained and tired-looking. Bed comfy and plenty of pillows. Clean and orderly and good breakfast options. Front staff excellent. Parking is great too.

Business Self