Ace Hotel

10/10

Exceptional

26 Apr 2026

Stephanie

Fun vibe. Good location.

Friends

4/10

Poor

26 Apr 2026

joel

The bath tub was filthy and the ac did not work in our room we asked for someone to come 4 times and they never came
I went to the desk and they did nothing

The only good thing was the luggage guy

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Annie

There was no air conditioning. They have

6/10

Pleasant

22 Apr 2026

Kristina

The staff were so welcoming and accommodating and always pleasant to deal with. The property itself could use a good refresh and every room is very dark and the lobby and room furniture is pretty threadbare. The room we first checked into smelled heavily of moisture and mildew and there were stains on the wall coverings. The next morning i requested a new room and they were very nice and made sure we had a new room by 3pm check in time. The air conditioning in the rooms did not seem to work at all. Not sure how NYC room AC works but the temp never changed no matter how high or low we moved the thermostat; in both rooms we had. Thankfully it was cool out so we could slightly open the windows and they had a box fan we could use. The location was amazing and the Milk Bar in the lobby became our end of the day treat, every day.
Overall, the staff were amazing and we had a nice time.

10/10

Exceptional

20 Apr 2026

Roberto

The room was great, check-in was easy.... but the AC issue really needs to be fixed! It was soooo warm in our room when NY was in a heat wave!

Partner

8/10

Excellent

20 Apr 2026

Emilie

Amazing team, great location. Good size room.

Partner

8/10

Excellent

19 Apr 2026

Jeffrey

Great location.

Self

8/10

Excellent

19 Apr 2026

amanda

Good location near flatiron. Cool vibe, nice gym. AC was broken, so room was very hot. They did provide a fan, which made it tolerable. Very slow check in with long line. Nice guitar in room. Good shower pressure.

Partner

8/10

Excellent

19 Apr 2026

Marlon

Room are affordabe most of the time bar is nice great location but fees and DEPOSIT policy is exorbitant!! My stay price was Doubled by having to leave a $200.00 deposit.Nice property but not that nice!!

Self

10/10

Exceptional

17 Apr 2026

Jeremiah

Room was great, cool vintage vibe. AC was very cold so I eventually turned it off since it didn’t appear to turn off. Bed was ok, but not to my preference. Lobby had a cool vibe.

Self

6/10

Pleasant

15 Apr 2026

harmony

Staff were very helpful. Room and vibe were fun and water pressure was amazing!! We could barely sleep though because the room was 80 degrees and the AC seemed to barely work/broken

Family

2/10

Poor

15 Apr 2026

Hayley

This was, unfortunately, one of the more disappointing hotel stays I’ve had in New York.

While I understand that the city comes with a certain level of noise, the experience here was notably uncomfortable. The room was excessively hot to the point of being difficult to sleep in, and the inability to control the temperature felt outdated and unreasonable. I was told the system could not switch between heat and AC due to a building-wide policy, and the suggested workaround was to open the window — which, due to a lock, only opened a few inches. The result was a stifling room with constant street noise and no real solution.

Beyond that, the overall condition of the room felt neglected. It lacked the level of cleanliness and upkeep one would expect — there was a general sense of wear, and at times it felt outright unclean. The bedding did not help matters: the mattress was stiff, and the pillows and linens felt low quality and uncomfortable.

The amenities also missed the mark. The gym was small and not well maintained, and the matcha bar felt disproportionately expensive for what it offered. Even small details, like the in-room audio defaulting to a specific station upon entry, felt oddly imposed rather than thoughtfully curated.

Most disappointing, however, was the overall lack of responsiveness from staff. There was little sense of urgency or care around guest comfort, particularly regarding the temperature issue, which significantly impacted the stay.

Partner

10/10

Exceptional

14 Apr 2026

Joseph

Great location. Friendly staff.

Self

8/10

Excellent

12 Apr 2026

Lucinda

good location, nice bar/restaurant/ room could have used a spruce up/paint job. I love that the windows opened in my 2nd floor room. And appreciated being able to take the stairs.

10/10

Exceptional

10 Apr 2026

DAMIAN

Always great stay

Self

10/10

Exceptional

04 Apr 2026

Omari

Very good vibes and super friendly and helpful staff. Amenities were nice, but lots of on-site local restaurants were very neat to have. The bar was super lively. Overall great. Would stay here again.

Partner

6/10

Pleasant

31 Mar 2026

Katayun

The hotel is very hip in a great location but overall thought things in the room would have been better for the price. The room was super dark due to the odd light fixtures making it difficult to do my makeup to get ready for the day. The AC for the hotel was not yet turned on so on my last night (which was very hot) I just had to suffer through the heat. Finally, the bed and bedding was not that comfortable. The staff was super accommodating when I had requests (safe in my room was not working initially, was provided a fan on last night without AC) but again just thought the property would be a bit nicer for the price.

Self

6/10

Pleasant

31 Mar 2026

daniel

Great attentive staff. The fixture in the room I stayed in need proper maintenance. This first time I turned on the shower, the know fell off in my hand. The toilet would stop running until I jiggled the The flush button. Lots of dust in the wood molding base plates. Worn wood bed. Just kind of dingy. I understand patina on furniture and walls but this room appeared downright tired and needed a freshen up. Ceilings in bathroom were bubbling under old patches.

10/10

Exceptional

27 Mar 2026

Evelyn

We did not have a breakfast here- but the menu looked great!

Partner

8/10

Excellent

23 Mar 2026

Maeghan

It’s a great spot, good location. It’s just super loud and noise really sips in through the doors, windows and everywhere. It’s NY, sure. Not much can be done there but I think soundproofing upgrades would take this place to the next level. Otherwise, it’s an Ace hotel, you’re in good hands!

Business

4/10

Poor

22 Mar 2026

Lorenzo

No wifi, just elevator functionality for 2 week… not the Ace I was used to. Staff all ways good though

10/10

Exceptional

20 Mar 2026

Colleen

Super cool vibe, staff and drinks!

10/10

Exceptional

19 Mar 2026

Stephanie

Traveling to NYC to apartment hunt. This centrally located gem was perfect. Room was clean and well appointed, with an Empire State Building view. Hotel lobby is a big lounge with coffee and liquor bars, dimly lit with comfy chairs/couches and large communal tables for getting some work done while taking in the atmosphere. Will be back!

Self

6/10

Pleasant

18 Mar 2026

Jessica

Great hotel location. The staff were not very friendly or helpful. I called down for coffee one night because they did not refill it in our room for the second day in a row. The man who answered the phone said that he had no access to the coffee and couldn’t help. I was to call back at 9am the next morning!!! He then hung up the phone on me. The beds are so comfortable and the room spacious. The bathroom was beyond small and had a rusty shelf that held glasses and our products- not very appealing. The shower was insanely small and the room had no outlets. Our coffee pot had to be in the bathroom in order to warm it- not practical.

10/10

Exceptional

18 Mar 2026

Robert

Well located. Fun place to stay if you like a funkier vibe.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tricia

What an absolute gem in the heart of NYC.
I would stay here again and again.

10/10

Exceptional

17 Mar 2026

Daniel

Great location, spacious room and comfortable beds!

Friends

8/10

Excellent

16 Mar 2026

Jordan

Gym is standard but can't use the treadmill without a peloton account. so slightly limited.

Overall property if good, only downside is if you're waiting to check in you have to purchase something to sit in the hotel lobby even as a hotel guest.

Business Self

10/10

Exceptional

13 Mar 2026

Richard

Great hotel in a very central part of Manhattan

10/10

Exceptional

13 Mar 2026

Caleb

Great location and fun vibes. The lobby remains one of the most energetic places to hang out. Very dog friendly as well!

Pet

6/10

Pleasant

12 Mar 2026

yasmin

Unlike the advertised photos which show bright windows right nest to the bed, my room was a dark hole. Had a stayed more than two nights, I could see myself getting depressed here. And it was not quiet when you opened the windows, you heard the utility noise. The AC was loud and not very efficient.

Self

10/10

Exceptional

12 Mar 2026

Michael

great location, plenty of food options, easy to get anywhere...always enjoy staying here!

Friends

10/10

Exceptional

11 Mar 2026

Jonathan

Great stay

10/10

Exceptional

10 Mar 2026

Jean-Paul

Great location. Fun lobby bar and super helpful staff.

Friends

10/10

Exceptional

05 Mar 2026

Dennis

It’s my go to when staying in the city for work.

6/10

Pleasant

03 Mar 2026

Krista

Unfortunately, this was the 2nd and last time we will stay here. The rustic feel of the place is great and all, but the bathrooms in the room are below par. Showers flood, shower curtains should be done away with, and \"rust\" should not be a part of the vibe they are going for there.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

DAVID EVAN

Reception was very helpful when I make the booking for my guests

6/10

Pleasant

01 Mar 2026

renee

Heating system was hard to control, took a while to get hot water

Self

8/10

Excellent

28 Feb 2026

Kasey

Comfy if spartan room. Appreciated the daily housekeeping.

10/10

Exceptional

26 Feb 2026

sherman

Great room and great atmosphere, front desk was exceptional

8/10

Excellent

22 Feb 2026

Krystal

Good vibe

Friends

4/10

Poor

21 Feb 2026

John

room was run down, and way too dark. nowhere to put toiletries

10/10

Exceptional

16 Feb 2026

Laura

The ace is my favorite hotel in nyc. The rates are so fair, staff is incredible, vibe is welcoming, rooms are super comfortable.

8/10

Excellent

16 Feb 2026

Lisa

The ACE team is always so lovely and helpful. And the location can't be beat. The hotel is tired and needs an update. One set of elevators was out for part of our stay, the shelving was coming down in our bathroom, and the furniture in the lounge is no longer shabby chic, it's just shabby. But I still love it for staff, location and people watching!

Leisure Partner

6/10

Pleasant

16 Feb 2026

jamie

No hot water so had to move rooms. Hôtel was ok.

Business Self

10/10

Exceptional

15 Feb 2026

Jonathan

Great service

Business Self

10/10

Exceptional

14 Feb 2026

Rebecca Smith

Room was large, clean and quiet. Staff was very friendly at check in and in the lobby bar. We will be back!

10/10

Exceptional

11 Feb 2026

Lauren

Nice staff, great views, we had a room facing the Empire State Building! Good location too. Safe area. Would stay again!

Leisure Family

10/10

Exceptional

10 Feb 2026

Arabella

As

6/10

Pleasant

08 Feb 2026

Susanna

Staff was wonderful, food great, bed really comfortable with nice bedding, location great. It needs to be updated. The carpet is old, the shower tiles are old showing age, cracking. There wasn’t a place to sit except at an 8 foot cafeteria table that was beat up, and this was an upgraded room. I get the concept, and love the idea, but it opened in 2009, just needs to be refreshed.

6/10

Pleasant

06 Feb 2026

Loretta

The rooms are small, but decent and clean. The staff are friendly and the location was great.
My only complaint was that I ran out of toilet paper and had to ask 2x for more before I got any.

10/10

Exceptional

06 Feb 2026

James

I’ve stayed at this hotel multiple times and it never disappoints. The rooms are consistently spotless, and the location is unbeatable, just two minutes from the subway, with Macy’s and the Empire State Building both within a ten-minute walk. The staff truly stand out as well: warm, friendly, and always happy to help, which makes every stay feel easy and welcoming.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Richard

Staff was very helpful and the hotel has a really cool vibe!

8/10

Excellent

01 Feb 2026

Marlon

Vibe of the place is what I like. But come
On a $200.00 hold fee? Way too much!

10/10

Exceptional

01 Feb 2026

Danny

Everything was perfect

10/10

Exceptional

01 Feb 2026

Angela

Prime location, super nice and helpful staff. Loved the style of the hotel and rooms, beds are comfortable! Would stay here again.

2/10

Poor

26 Jan 2026

Kiran

Very poorly lit rooms, could not even see my own luggage, tried to explain to management and they could not do anything, the overall state of the premises is very run down, cold, industrial, the bathtub had a lot of rust and looked dirty, the front desk staff were incredibly unprofessional and had zero manners. If you want to pay 4 star price to stay at a hostel, by all means do so, otherwise I would say this hotel is grossly misrepresenting themselves.

4/10

Poor

24 Jan 2026

hailey

The room was too hot - the hotel told us that the heat was just on in the building and there was nothing they could do about that. Aka if there’s heat there’s no ac.

2 of the hotel’s elevators weren’t working

10/10

Exceptional

21 Jan 2026

Rebecca

Small room and very old/industrial, but clean and functional and trendy. The food in the lobby was great and everyone was super kind! Very convenient neighborhood!

Business

10/10

Exceptional

17 Jan 2026

kenyetta

Excellent hotel would definitely stay again it was very close to time square walking distance

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Dave

Staff was tremendous and helpful. Very friendly.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

Kirrily

Excellent location and spacious rooms

8/10

Excellent

06 Jan 2026

Jonathan

The room was great but having to pay to use the tv was strange. Friendly staff and helpful

Leisure Partner

10/10

Exceptional

03 Jan 2026

Justin

We didn’t eat or drink at the bar this time

Leisure Family

10/10

Exceptional

30 Dec 2025

Julia

The staff was very nice, and the room was clean, cool-looking, and much bigger than I expected with a rustic feel. There’s a bar downstairs, and a coffee spot nearby, plus the location is great—close to MSG, Chinatown, Macy’s, and other great places. They also let us leave our luggage and walk around NYC even after we checked out, which was incredibly convenient and thoughtful. Overall, a great experience!

Business Family

10/10

Exceptional

29 Dec 2025

Adam

SUPER sweet staff. The lobby/bar area is perfect.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Braylee

Super cool and fun!

8/10

Excellent

25 Dec 2025

Monica

Breakfast was not included. But there were some places to get breakfast. We tried and liked the Black seed bagels but it was closed on Christmas.

Business_and_leisure Family

10/10

Exceptional

24 Dec 2025

Dana

Great staff

Leisure Family

10/10

Exceptional

22 Dec 2025

steven a

Friendly staff, great location, clean rooms and lobby. Front desk staff were very helpful and accommodating when asked to store our bags until our flight.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Marilyn

Easy, and for us, a routine check-in.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Tammie

The staff was very courteous.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Michael

Fantastic hotel. Great staff, excellent location, beautifully clean and well designed rooms.

8/10

Excellent

15 Dec 2025

Marina

It was a pretty good stay. Beautiful lobby and great staff. However, they put us up in the attic. Had to take 2 elevators to the attic. The second elevator was a bit scary. We were never sure we were going to make it. Funny smell in the hallways, and barely any windows in the room. Also, at 3 am, someone was trying to get into our room. I am sure it was just a mistake, but being stuck all the way up on the 14th floor with no easy access to the lobby, it was a little unsettling for 3 females staying in one room. But all in all, a good stay. I would stay there again. I did notice I was charged $2 for a Highgate Charitable Foundation, which i never agreed to. Not making a stink about it because it is only $2, but if that is charged on everyone's account, that's a lot of money to be made to a Foundation I know nothing about. Or to the hotel, if there is no such foundation. Kind of weird.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Barbara

What stood out:

Ample room size, generous bathroom size, cleanliness, great vibe in the lobby, early morning coffee available in off lobby shop, helpful employees on duty....it was all perfect for this mom with her three 30-something daughters!

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Elita

Second time staying there. Love the hotel, location and staff!

Business Self

2/10

Poor

13 Dec 2025

Michael

Na

Leisure Family

10/10

Exceptional

12 Dec 2025

Lara

Friendly staff, cool atmosphere, helpful staff, clean rooms

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

juyoung

Clean room, friendly staff, cool atmoshere, overall the stay was very nice.

Leisure Family

8/10

Excellent

07 Dec 2025

Stephan

Room service staff and excellent location for NYC activities.

Leisure Partner

4/10

Poor

07 Dec 2025

Dennis

We had a great stay at the Ace Hotel New York. There was a mixup with our Expedia reservation that had been canceled, but when we arrived the front desk was able to reinstate it right away. They let us know it’s always better to book directly with the hotel next time, which we definitely will. Frankie and Nelson (I think those were their names) at the front desk were so nice and welcoming. The building is a little dated, but it’s decorated in a fun and tasteful way that adds to the charm. We’d happily stay here again because the staff made everything feel easy and comfortable.

Pet

4/10

Poor

06 Dec 2025

Samuel

Staff at the front desk was lacking bellman were cool

Business

6/10

Pleasant

05 Dec 2025

Kent

Room was fine. 2/3 of the elevators were broken the entire 6 night stay which was extremely inconvenient.

Business Self

4/10

Poor

03 Dec 2025

Jennifer

This room was terrible. It was the last room in the “Attic” which is some weird addition to the hotel which also houses residents. Carpets were stained, hot water didn’t work, room was dark and the neighbors kept me up all night. Felt like a hostel! I was disappointed to say the least

6/10

Pleasant

02 Dec 2025

Brandon

Front desk was professional and quick.

Room was decent, i expected more from a 4 star hotel i.e dust above the mini fridge cleaned and the vents/heater/ac area cleaned full of dust

Would expect the ice machine to be small room with a door, you can hear it from a few doors down i feel bad for the room in front. Luckily only one person used it so far

Bed was comfy, bathroom looked nice. The drains have trouble draining in the bathtub as water would pool up

Partner

10/10

Exceptional

27 Nov 2025

Darilsi

Great hotel, the lobby bar and restaurant are amazing! Stumptown Coffee (my favorite) can be accessed through the hotel lobby. The staff was super friendly and helpful, 10/10 recommend!

Business Self

6/10

Pleasant

24 Nov 2025

Matthew

2 hawt. was shleepy boi then sweaty boi :(

10/10

Exceptional

22 Nov 2025

CLAUDIA

Coffee was great

Friends_and_family Friends

4/10

Poor

18 Nov 2025

Gail

The rooms are horrible. Dirty and out of date. The robe in my room had holes in it. The bathtub was all rusty. I as there 3 days and room service dishes sat outside the whole time. There was a big bucket in the hall to collect water dripping from the ceiling. At least the desk staff were very nice and the location is good.

10/10

Exceptional

16 Nov 2025

Daphnie

Great staff. Warm welcome with small gift upon arrival based on loyalty of visits to hotel.

Business

10/10

Exceptional

14 Nov 2025

Lucy

Ideal location, friendly and professional staff, and great cocktail bar and coffee shop. Room was spacious, clean and comfortable.

Business Friends

10/10

Exceptional

11 Nov 2025

Marina

My favorite hotel in NYC! I've stayed there a few times and on this most recent trip Catherine made my stay particularly enjoyable. Thank you!

Business Self

6/10

Pleasant

07 Nov 2025

Shannon

The check-in staff were enthusiastic, but offered no real help when I didn’t have a physical credit card to check in with. (Even tiny guesthouses in rural India were able to enter the details manually!) The public areas of the hotel are GORGEOUS. The guest floors and rooms are dingy and tiny. The room is as wide as the length of a double bed. The tv is mounted right at your feet. No remote control was provided so the welcome screen glowed at me all night. Bathroom tap was leaking. Shower was rusty. Tiny patch of floor space the only place to put your suitcase. Thankful I was travelling solo! Not thankful for the exorbitant nightly fee, considering all of the above.

2/10

Poor

04 Nov 2025

Liana

BIT BY BED BUGS IN TWO DIFFERENT ROOMS.
My family booked a seven-night stay at ACE Hotel New York but was left with no choice but to urgently seek alternative accommodation after only four nights at the hotel due to bed bug bites in two separate rooms. Despite being relocated to another floor, all three of us continued to experience painful, swollen bites. I witnessed a live bed bug in our first room crawling inside my bed sheets, and a blood stain was found on the pillow from a bite my mother sustained on her scalp in our second room.

The manager on duty at the time of our second occurrence responded with professionalism and empathy, ultimately advising us to seek alternative accommodations after witnessing the extent of the bites on my face in person. This speaks volumes, clearly demonstrating that on-site management themselves lacked confidence in the hotel’s standards and ability to provide clean accommodations. While Expedia.ca handled the matter urgently with exceptional care and provided a full refund for the unused nights, ACE Hotel issued only a refund of the nightly \"resort fee\" of $40 USD/ night.

The hotel’s pest control reports provided to us by the Director of Rooms & Safety indicating “no evidence of bed bugs” directly contradicts our documented experience and photographic evidence, raising significant concerns about the property’s sanitation standards and its handling of guest welfare- despite how this manager may respond to this review.

Leisure Family

8/10

Excellent

04 Nov 2025

Randall

Great staff. Cool design. Excellent location.

Business Partner

4/10

Poor

03 Nov 2025

arve

Room felt neglected, not particularly servic minded staff

Partner

10/10

Exceptional

02 Nov 2025

Carlos

We choose to stay at this property every time we visit New York, and it never disappoints. The location is excellent, the staff are consistently welcoming and attentive, and the facilities are always well-maintained. It truly feels like our home away from home in the city.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Celeste

Loved the room. Location is great. Staff was lovely.

10/10

Exceptional

24 Oct 2025

LeAnna R

location is great, room was clean and very cute and comfortable

4/10

Poor

13 Oct 2025

dan

Paid for a suite with three beds. Ended up with a king and adjoining room with two futons. Had to check into both rooms at totally separate times and place two different deposits despite having paid in full for our suite before we stayed. Great lobby but rooms are moderately clean, elevators are awful. Ended up having to use stairs most of the time. Not worth the money. Time to stop resting on the hipster laurels of your hotel and update some of your issues. Definitely start with training the front desk.

Friends_and_family Family