Name: The Ritz-Carlton, Kapalua
Address: One Ritz Carlton Drive, Kapalua, 96761, US

The Ritz-Carlton, Kapalua

Hawaii - Maui - HI · United States

One Ritz Carlton DriveView location

100 reviews shown

10/10

Exceptional

22 Jul 2026

Jacob Steven

Having never visited Hawaii, we kinda booked this place on a whim. It's a bit removed from the rest of the touristy hotspots, which was nice. The beach was close and quiet, the staff were amazing, the views of the ocean from the lobby/main dining area was beautiful. They have 5 pools, so you never feel like it's crowded. We had a great time. Will definitely come back here when we visit Maui again.

10/10

Exceptional

07 Jul 2026

Shiyou

Excellent

Family_with_children

10/10

Exceptional

04 Jul 2026

Matthew

Excellent location and helpful staff.

Family_with_children

10/10

Exceptional

02 Jul 2026

Matthew

We had a great stay!

Family

10/10

Exceptional

02 Jul 2026

Nancy Miriam

Perfect location in Maui.

10/10

Exceptional

26 Jun 2026

Helen

The staff is top notch and always made us feel welcomed!

Partner

8/10

Excellent

25 Jun 2026

Foster

Staff was great, especially front desk (Margie Ruiz) bellmen, valet and pool. However the property has not \"aged\" well. Last time we were here it was perfect in every way. Since Marriott has take over the attention to \"detail\" is not there. Examples, pool deck not clean in the morning, frayed fringe on beds, AC hard to use, need for paint. Paying top price, should get top everything especially the look!

Family

6/10

Pleasant

22 Jun 2026

Haihong

早上6:30居然有人冒充house keeping 敲門，手中還拿著水瓶。Valet 的某個工作人員居然讓我們自己去拿車，check out後取車又是這個人让我們等了近十分鐘，完全不是丽茲卡爾頓的服務水平。前台兩個工作人員一點笑容都沒有。除了Kai coffee那個年輕的大眼晴的工作人員服務非常體貼之外，还有 banyan tree 餐廳工作人員很好之外，沒什麼可以誇獎的了，我懷疑這是丽茲卡尔頓嗎？

Partner

10/10

Exceptional

21 Jun 2026

John

There is no other place I would rather stay on Maui! Ritz Calton Kapalua sets the bar for all resort.

Partner

10/10

Exceptional

16 Jun 2026

Maria Janet

Beautiful resort to visit. Really clean, great staff and amenities

Partner

8/10

Excellent

14 Jun 2026

Shane Taylor

Property is absolutely gorgeous. We stayed in one of the ocean view suites. Rooms could use a little updating. Firepit did not work, furniture was old. At one point during our stay, staff set up a huge double white tent in front of our suite for one and a half days, completely blocking our view, as well as compromising our privacy. Apparently there was a wedding event, but the tent could have been set up in a different location. I did call to complain and the manager did remove all of the hotel taxes for the week that we were there.

Family_with_children

10/10

Exceptional

02 Jun 2026

Gary

We loved this hotel. While it's not a classic 'on the beach' resort, beaches are close by and the overall setting is beautiful. We had one of the 'fire lanai' rooms which turned out to be a great choice. The staff was great too. Next time we go to Maui, we plan to stay here again!

Partner

2/10

Poor

29 May 2026

Mikola

Property is so old and the room was so unclean.
Walls and cabinets and floor was really dirty.
The Ritz Carlton is not what I thought it would be. Won’t go back

Family

6/10

Pleasant

29 May 2026

Nely

The stay was one of the worst I’ve experienced. On the day we arrived, there was an earthquake, and no one contacted us to check in or ensure our safety. The next day, there was a power outage that lasted about four hours. Because of that, the TV stopped working, and we were without it for two days. I called to have it reset, but no one came for over two hours, by which time we were already asleep.

Our room wasn’t cleaned for two days, and we were told it was due to a lack of staff. It was also our wedding Monday, and despite sharing this information with the staff, we didn’t receive anything complimentary or any acknowledgment of the occasion.

Partner

10/10

Exceptional

23 May 2026

Cindy

We are frequent visitors to Kapalua and have always loved the Ritz Carlton. Everything there is superb and close to everything in Kapalua. It is a higher end stay for sure but worth every penny. Could give a higher recommendation!

Family

10/10

Exceptional

20 May 2026

Farahnaz

It was a great vacation thanks to the friendly and kind staff. We will definitely return.

Family_with_children

10/10

Exceptional

07 May 2026

Steve

Absolutely amazing, Incredible service. absolutely the best!

Self

10/10

Exceptional

07 May 2026

Christopher

Our stay was wonderful,

8/10

Excellent

27 Apr 2026

Wendy

Staff was pleasant, gym needs renovations and the food at the lobby cafe was limited and too many processed food options

Self

6/10

Pleasant

15 Apr 2026

Ted

Felt more like a Marriott than a Ritz. Hotel is okay, pool heater was out for the week, room was somewhat worn, AC was noisy. Not the same level of Ritz or Four Season's for the cost that I expect. Not a bad experience but not worth the cost compared to other 5 stars. I would not stay there again.

Family_with_children

10/10

Exceptional

12 Apr 2026

Behzad

Very clean rooms. Good staff.

Family_with_children

6/10

Pleasant

07 Apr 2026

Humza

The rooms were amazing and view was great. Beach was quite dirty and lots of debris. The pools had a broken heater and were not swimable due to how cold they were

Family_with_children

2/10

Poor

05 Apr 2026

Alexander

there was nothing about our experience that made it feel luxurious. First, the online check in system did not work, which meant that we had to do traditional check in and wait in line for that. there were only two people working check in, with a line of guests waiting, while there were three concierge members not doing anything at the time. then when we checked into our room, which was supposed to be a two bedroom suite, we found the connecting door was not unlocked, and we had to make a phone call to get that resolved. Then upon using the pool, we found out that the pool heater was broken and would not be functional our entire trip. Given that it was unseasonably cool, this was quite an issue. Next, on a day when it was warm enough to utilize the beach, upon asking for 5 towels for the five members of our party (not an extreme request) at the towel hut, I was met with disdain and the comment \" I am running short of towels\" and a blank stare. He finally gave me five towels after a moment of silence. This is not my problem, but the problem of the resort if there are not enough towels to serve one towel per guest. Finally, on day of check out, I asked for a late check out for two hours after check out, and was only able to get one hour, and not even offered any solution that would work, such as changing rooms or paying extra, just told \"no\". While none of these are huge issues by themselves, as a composite, they added up to an experience that did not meet the luxury one expec

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Tracy

Overall, a wonderful experience with exceptional location combining hilly forest and beach. Rooms and property condition are outstanding. Beach is a bit of a walk and not private. On site food very good, not exceptional. Check in and check out experience could be friendlier. On site concierge desk is average.

Family

10/10

Exceptional

03 Apr 2026

Jason

Resort was beautiful! However, there was just one small inconvenience which was the lost of internet connection and so we were not able to stream YouTube for 2 days. Other than that the resort was awesome in every way. Staffs were super friendly and helpful!

Family_with_children

10/10

Exceptional

03 Apr 2026

Andrew

This hotel is incredible. Perfectly located with everything you expect from a Ritz property. It's expensive and worth it.

10/10

Exceptional

30 Mar 2026

Russ

Staff mostly service oriented

10/10

Exceptional

28 Mar 2026

Bradley

We liked it

10/10

Exceptional

24 Mar 2026

Clifford

Awesome resort!!!

10/10

Exceptional

24 Mar 2026

jay

Beach access and pool area was clean

8/10

Excellent

11 Mar 2026

MElaine

Partial ocean view as promised. Food good but not outstanding and food prices were ridiculously high ( $60) for breakfast buffet. It was nice but very busy and noisy at times because of so many people. Nice luxury hotel but didnt always feel like the relaxed pace we have expected from Hawaii.

Partner

10/10

Exceptional

08 Mar 2026

Ronen

It’s Nice Hotel , our room was overlooking the pool, nice and quiet area. Staff were extremely nice and accommodating.

Friends

10/10

Exceptional

05 Mar 2026

Karen

Clean and friendly

10/10

Exceptional

04 Mar 2026

Danielle

The hotel, property, and staff were all amazing. I really enjoyed the ability to walk the Coastal Trail (Daily) and also the Mahana Trail from the hotel. The beach at the hotel was not the greatest for swimming as it was big waves, but if you wanted to surf or boogie board it was great. The pool was amazing, but it was SUPER windy the whole time I visited (6 days) so it was not great pool time or sitting on my balcony. I also treated myself to a massage and it was amazing plus the sauna, steam room, and hot tubs you were able to use. I would go again, but would make sure it was not windy season as that was a big bummer. Only tiny tiny improvements that I could find was a higher quality hair blow dryer (as it was a cheap conair), and a full length mirror in the room would have been nice. Overall highly recommend.

Self

10/10

Exceptional

03 Mar 2026

Ramon

Great experience. Top notch.

Partner

10/10

Exceptional

03 Mar 2026

Nathaniel Thomas

Beahti

2/10

Poor

02 Mar 2026

juan

This is the worst Ritz I have ever been at!!! The beds where horrible the food was terrible and the property was old and run down!!

Friends

10/10

Exceptional

20 Feb 2026

Shubhra

Room and property was amazing!

10/10

Exceptional

19 Jan 2026

Corbin Scott

Wonderful Staff, Chef Ignacio at Banyan Tree is the Best, Guests, Energy, Location Food, Everything was so nice.

Business_and_leisure Family

8/10

Excellent

02 Jan 2026

Ronald

Yes it's secluded. Yes it is a large property that requires a lot of walking. The rooms are slightly dated.
It's all made up by the attention and care from the staff at the Ritz. My wife and I were celebrating our honeymoon. We were treated with the utmost care from the kind folks there. The property is well manicured and clean. The pools were fun and the golf cart ride for the long walk to the beach is a must.

Unfortunately we left with a slight sour note at the end of the trip. I left my Nike Dri-Fit hoodie in the armoire the entire time during my stay... Never took it out, and only had it there for the weather back home.

Although it was my mistake, I left my sweater behind. I contacted the hotel an hour after I checked out. And somehow, the staff \"did not locate\" the sweater. It was frustrating to have to keep asking for updates for a sweater. Until lost and found finally admitted they didn't find a sweater.

10/10

Exceptional

27 Dec 2025

Robert

Yes

Leisure Family

6/10

Pleasant

22 Dec 2025

Koroush

The cribs did not have proper locks. Unsafe for people traveling with toddles.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Delaine

Top notch property with amazing service and staff

Leisure Partner

10/10

Exceptional

19 Dec 2025

Susan

Everything and everyone

Partner

10/10

Exceptional

17 Dec 2025

Ani

Staff was courteous and very engaging.

10/10

Exceptional

17 Dec 2025

Ani

Gorgeous property and very kind staff!

Leisure Partner

4/10

Poor

10 Dec 2025

Martha

My husband and I went here for our honeymoon and ended up being VERY happy to be checking out. Our stay kicked off with finding a huge cockroach in our room. We tried to shake that off, and the fkrst half of our stay was nice, but the second half turned horrendous. We went to relax and celebrate our honeymoon-instead the hotel allowed an incredibly rowdy huge sales conference to take over the entire resort. This group impeded our relaxation at every turn-from outside our room, to the pool, at the Ritz Lounge, even at the spa where several guests were allowed to be talking on their phones on speakerphone in the \"relaxation room!\" We are incredibly disappointed in the Ritz Carlton and expect more from the brand. We would not return or recommend staying at this hotel to anyone.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Mai Kieu

The breakfast menus were fresh everyday.

Leisure Family

10/10

Exceptional

04 Dec 2025

John DucCuong

Breakfast was offered variety. Room was clean and staff were very helpful and hostality were outstanding

Leisure

8/10

Excellent

03 Dec 2025

Adam

Having all the cars parked in front of the hotel ruins the arrival ambiance. Having Pepsi on the menu and serving Coke is alarming.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Hovik

Spotless and courteous

10/10

Exceptional

02 Dec 2025

SHITAO

Worthy the price. Facilities and staff are outstanding.

Leisure Family

10/10

Exceptional

30 Nov 2025

Hermenegildo

In true Ritz-Carlton fashion, we were treated like royalty. Everyone is so friendly and accommodating .
The property is massive and gorgeous from the front lobby down to the beach.
We only ate at the pool side restaurant and found that food to be very good.
They have many events going on everyday for both adults and families.
If you want 5 star, you’ve found it.
I look forward to coming back.

Partner

8/10

Excellent

29 Nov 2025

Patricia

The people that work at the Ritz make the resort extra special.

Leisure Family

10/10

Exceptional

28 Nov 2025

Joseph

Amenities were great. Wonderful stay!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Sumedh Kerappa

Amazing

Leisure Partner

10/10

Exceptional

19 Nov 2025

Karine

yes

Leisure Partner

10/10

Exceptional

17 Nov 2025

Homero

Rooms were spacious, bed was fantastic, black out curtains were much appreciated, the property was beautiful and the amenities were well appointed. It has an overall low key, laid back vibe that lends itself to relax and soothe you while not overwhelming you with over the top faux luxury like you would find in Las Vegas type resorts. All of the details are well thought out and put together. Staff is very helpful, very well trained and real on top of making sure you are cared for during your stay.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jeongwon

Great amenities and staff. Great location

Leisure Family

6/10

Pleasant

27 Oct 2025

ANALIZA

Pros: welcome gifts (fruits)
Partial ocean view room
Friendly staff
Cons: beach too far and has strong waves
Valet parking ($65 a day) no other option
Room too old (furnitures, linen etc) and housekeeping was poor

I wish this hotel will care about even with small details because they are rated 5 star hotel so guests expectations are high and the amount of money that guests spent booking for this hotel is no joke. They should also have to make sure that the room is ready in terms of cleanliness and it’s amenities before their guests arrived. Our first few days in staying here was a disappointment. But I must commend the staffs for doing their best to make sure that we enjoy the rest of our stay. Overall, in my opinion there are other nicer hotels that I will spent my money on next time. To the Ritz-Carlton management, please make sure that all the amenities in your resort are clean and up keep. The ladies washroom close to Banyan restaurant was so stinky and the spiders and their webs are way too many that it seems like it never cleaned for a long time. It’s amusing for a 5 star hotel.

Leisure Family

8/10

Excellent

26 Oct 2025

Alex

Great staff. All very friendly.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Tatiana

Really nice property with excellent amenities.

Leisure Family

10/10

Exceptional

16 Oct 2025

Amber

Amazing.

Business Family

10/10

Exceptional

11 Oct 2025

Bernardo De Leon,

Every please the staff was great. the room was clean on a daily the staff every helpful.

6/10

Pleasant

10 Oct 2025

Justine

Sadly Kampala is not what it once was. Food is definitely not five star - mediocre with lots of corners cut. The property used to be spectacular but climate change has unfortunately turned what was once a vibrant green tropical paradise into a brown drought like scene. We have been coming to this property for decades but I don’t think we shall be returning after this experience.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Sonja

N/A

10/10

Exceptional

08 Oct 2025

Jennifer

Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.

Partner

4/10

Poor

06 Oct 2025

Grainne

No longer a 5 star destination, sadly. My husband and I returned to the hotel ( after many years) to celebrate my husband’s birthday. We had got engaged at this hotel many years ago and wanted to return, having absolutely loved the hotel and the wonderful memories they provided for us. The hotel itself has changed- nothing in the mini bar, no evening turn down service, food options are severely limited now; no breakfast buffet ( other than at weekends and even then, meager in its offering), very small in room dining menu and very few pool side choices. We booked the main restaurant ( twice in writing and once in person) for my husband’s birthday, hoping to sit at the same table where we got engaged. They did not appear to even have our booking and no birthday greeting was given. No cake was made ( as requested, twice, in writing) and we were led to a table inside the restaurant only after refusing to be seated on the patio where everyone without a booking was seated. I was so very upset as we have stayed at Ritz Carlton hotels all over the world for more than 20 years. Their reputation is built upon ‘Ladies and Gentlemen serving Ladies and Gentlemen’. I requested to see the GM the next morning and was told he was unavailable. Another member of the management team, Connor, met with me and was very apologetic. He did everything he could to listen and make up for what happened, but the damage had been done. The GM has still not reached out to me. What incredibly poor service!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Razvan

Very good

Leisure Family

10/10

Exceptional

03 Oct 2025

Craig

Property is amazing and the pool is awesome. A little pricey, but we were prepared for that. One drawback was that you dont get the Marriott nights credit if you order through Orbitz and not directly with the property

Leisure Partner

10/10

Exceptional

02 Oct 2025

Donna Stripling

Awesome experience

Leisure Family

2/10

Poor

01 Oct 2025

Fisal

Went for a week. Grass is brown. Food has no seasoning. Customer service is horrible. It shows there’s a Hertz rental on location when you arrive there’s a luxury rental
Company that charges 200$ a day for a regular car. Drinks are horrible. All restaurants lack seasoning extremely. When I told the servers they said that’s not how it’s supposed to be. I ordered garlic chili edamame. Nothing. Bland. I told the server his response was “it’s not supposed to be spicy” do not go here. Very very bad.

Leisure Family

10/10

Exceptional

27 Sep 2025

John

5-star service at a 5-star hotel. Outstanding. We will not hesitate to return again. Magnificent experience. They delivered beyond expectations. Thanks, Ritz-Carlton Kapalua! Well done.

Leisure Family

10/10

Exceptional

21 Sep 2025

Catherine

Location

10/10

Exceptional

21 Sep 2025

Joann

Nono

Leisure Partner

10/10

Exceptional

20 Sep 2025

Ernesto

Clean roon

4/10

Poor

20 Sep 2025

David

First time staying at this property, although I have stayed at many Ritz Carltons around the world.. We arrived so excited and ready to love it. Unfortunately this hotel falls short in so many ways. It is a Ritz Carlton by name only.

The property itself is nice, although the rooms are dated. Location is good for a more secluded vacation. The pool area looks great, absolutely loved that it's accessible day and night. And this is about where the good ends.

The service in this property is awful. Quite literally, awful.
It's not set up to allow for a relaxing vacation at all.
The property features a small beach (not private), which the hotel staff will happily kick you off sunbeds/towels at 3:45pm/4pm - the end of their day.

In the Lobby lounge, getting food/beverage service is a challenge unless sat at the bar. One server was incredibly rude. Around the pool, food/beverage service was not good at all. The food itself is really mediocre at best. For the price tag they charge - eat else where. There's plenty of better options locally, you'll just need a car/uber to get to them.

One evening, we came back to see house keeping had missed making up our room. Not a problem normally in a 5 star hotel, I made a quick call down request turndown/someone to stop by and to my surprise I was told there was no house keeping staff available in the evenings and that all they could do was for me to collect some fresh towels from the front desk.

In short, save yourself the $ - go elsewhere.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Carlos Manuel

amazing property with great people that makes you feel home. Best service possible. Food and drink are great. Couldnt ask for a better place to stay in Maui.

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Vahan

I really liked the location of the property. However, I didn’t enjoy the beach as it was very windy and not suitable for swimming with my toddler. The windy conditions could be better managed in the pool areas. The jacuzzis tended to get very crowded in the evenings, mostly with solo visitors and intoxicated individuals, making it uncomfortable to enjoy with my wife.

Additionally, I felt pressured by the restaurant staff to leave tips. When I didn’t tip, they refused to serve me. One server from the lobby lounge, named Susan, even confronted me demanding at least a 20% tip for bringing only two cocktails, explaining that the hotel doesn’t pay her hourly. This experience really ruined my mood. Lastly, I found the restaurants to be overpriced.

Leisure Family

10/10

Exceptional

06 Sep 2025

Cameron Van

Bhe beach was easy to walk to, very nice, felt private to resort guests, and not crowded. The food and drink options were high quality, delicious, and competitively priced with outside restaurants. The grounds were large and pleasant to walk around. There was paved costal trail access to walk or run as far as you'd like. It is a very convenient driving distance to Napili bay, Honolua bay, and Kaanapali beaches. Great products on-site provided a convient shopping experience.

Leisure Family

10/10

Exceptional

05 Sep 2025

Brian

This hotel is

10/10

Exceptional

31 Aug 2025

Benjamin

We had a wonderful experience, but prices and fees were extremely high.

Restaurant dining is excessively expensive, and we were charged $120 daily for “hotel fees” and “valet parking” on top of the high price for the hotel lodging itself. This is something they don’t communicate in advance, which seems wrong.

Hotel will also charge a $200/night deposit upon checking in, which they also do not communicate in advance.

Leisure Family

4/10

Poor

30 Aug 2025

Cameron

This hotel was so damn boring. They close the bar at 9am. Dining closes at 10pm. U can’t even get an uber anywhere. If you’re not 50+ do not come here there is literally nothing to do.

Leisure Friends

10/10

Exceptional

27 Aug 2025

Reyna Sujey Medina De La Ro

Staff was helpful and very friendly! We got a great welcome! Would definitely stay here again.

Leisure Partner

8/10

Excellent

25 Aug 2025

Daniela

The property is beautiful and well maintained. The location is great with lots of activities around. However we were not impressed with the quality of service we received. House keeping never showed up for room cleaning unless we called to ask for service. There was only one restaurant we enjoyed the food at and that was Banyan. The lobby bar was ok but we didn’t really like the sushi , was not as fresh as expected. The front desk rarely had more than one person working so there was always a line for any inquiries and needs we had. Overall I wouldn’t stay again.

Leisure Friends

6/10

Pleasant

25 Aug 2025

Peter

Very isolated and staff/service not up to par with Ritz’s at other locations

Leisure Partner

10/10

Exceptional

22 Aug 2025

Ray

Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!

Leisure Partner

10/10

Exceptional

18 Aug 2025

Mark

Great Stay.

It was an awesome experience. The service was exceptional.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Andrew

The staff is very attentive and friendly.

10/10

Exceptional

11 Aug 2025

Boris

Beautiful location and wonderful staff

Leisure Family

10/10

Exceptional

11 Aug 2025

Pilar

Beyond fantastic in so many ways! Marjorie st front desk. Tim at beach cabanas. Everyone was impeccable. Great experience.

Leisure Family

10/10

Exceptional

10 Aug 2025

Jason R

it was beautiful

Leisure Partner

10/10

Exceptional

29 Jul 2025

Khachatur

A great place to relax.

Leisure Family

8/10

Excellent

29 Jul 2025

Amy

The hotel rooms are dated and need renovation. Longer hours at the Burger Shack would be great. Extended hours in the Lounge area would be better. Spa should also extend hours as well.

Leisure Family

10/10

Exceptional

25 Jul 2025

Michael Hunt Debra

Did not like that EXPEDIA DID NOT INCLUDE TAXES, RESORT FEES AND MISC FEES THAT EXPEDIA KNEW ABOUT....

10/10

Exceptional

21 Jul 2025

Christer

Great location! Nice beach!
Plenty of excellent dining options nearby! Staff is helpful and knowledgeable!

Leisure Partner

2/10

Poor

17 Jul 2025

Brian

Horrible mold smell in our room and no urgency to address it. Will NEVER stay at a Ritz Carlton again

Leisure Family

4/10

Poor

16 Jul 2025

Samuel

Service was terrible for the price i paid. Will stay at the Westin next time

Leisure Family

10/10

Exceptional

16 Jul 2025

edwin

Phenomenal but not for the budget conscious. We absolutely loved the resort especially the beach. Having your own entrance and reserved chairs was perfect. The pools are beautiful and the resort is stunning. The parking fees was pricey but Uber was going to cost double. Overall a huge 10. We will be returning.

Leisure Family

4/10

Poor

14 Jul 2025

William M.

Location is good. Property is nothing like it used to be. Service, amenities, food, property upkeep, etc, just not a Ritz property. Has really deteriorated over the years.

Business_and_leisure Self