Holiday Inn Express Suites Watsonville, An Ihg Ho

8/10

Excellent

30 Jul 2026

Vue

Overall, we had a great stay. We reserved two rooms, and both were clean and comfortable. The complimentary breakfast was your standard hotel breakfast, but it was good enough to start the day.
The pool was clean and stayed open until 11 PM, which was a huge plus since we were able to enjoy it after spending the day out. They had run out of towels at the pool, but once we let the front desk know, they quickly brought out fresh ones. There's also a small 24/7 gym, which was a nice bonus.

The only issue we had was that one of the rooms had a broken bathroom door handle. You couldn't fully close the bathroom door because it could lock you inside unless someone was in the room to let you out. Hopefully that's something they fix soon.

The location is very convenient. Round Table Pizza and Pho Kitchen are within walking distance, and there are plenty of other restaurants nearby. FoodMaxx, Vons, Target, and Ross are all across the street, making it easy to grab groceries, essentials, or anything you forgot. There's also a gas station right next door.

The area was quiet, and overall we enjoyed our stay. We'd definitely consider staying here again.

10/10

Exceptional

27 Jul 2026

Maverick

Amazing front desk staff

8/10

Excellent

27 Jul 2026

Regina

Check in was easy, the room was clean, breakfast was good. What more can you ask for? Met all my needs. Stayed one night as I was passing through town.

10/10

Exceptional

21 Jul 2026

Anna

I love that it had breakfast and lots of variety that was awesome. The help around the ladies that clean they did an awesome job providing me with every needs the front desk. Lady was very nice.

Family_with_children

4/10

Poor

20 Jul 2026

Gabriel

The main problem I have is that they have pictures of cheese omelet eggs and circle patties but I guess that is the general picture used by Holliday inn... The breakfast was scrambled eggs thelat were watery, sausage links where the casing was tough, bacon soft and under cooked, and pool was small... But if you look at the pictures the pool looks big... It's not ... Bed was nice and the room was perfect... Won't be coming back here because I was expecting something close to what I see in your pics and it's 100% false advertisement!!!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

GHOLAMREZA

Clean room, great breakfast, and nice staff.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

William

Beds, blankets and pillows were comfortable! Breakfast was delicious: scrambled eggs, egg & cheese omelettes, sausage links, potatoes, muffins, toast, bagels, fruit, juice, cinnamon rolls!!!

Family

10/10

Exceptional

09 Jul 2026

Qiaozhi

Convenient location. Lots of parking space.

Self

6/10

Pleasant

06 Jul 2026

Joseph

The breakfast was great, and the price was reasonable. The room lacked some basic amenities that would have been nice. Otherwise it was great!

Family_with_children

10/10

Exceptional

04 Jul 2026

Celeste

Great stay. Maria checked me in early! Great visit while checking in great room and breakfast! Thank you!

10/10

Exceptional

03 Jul 2026

Yadira

Family loved it

Family

10/10

Exceptional

24 Jun 2026

Jose

Room cleaned thoroughly each day.

Family

8/10

Excellent

22 Jun 2026

Nelly M

Everything was great and safe! Wished the elevator was working because it was difficult walking up the stairs with luggage.

Family_with_children

10/10

Exceptional

18 Jun 2026

Liliana

Great service, amenities, including the breakfast. The staff was friendly and helpful. We stayed in the suite for our party of 6 including a 3 and 4 year old. They loved the indoor pool since they had it to themselves! The pull-out couch’s mattress was not very comfortable though.

Family_with_children

4/10

Poor

17 Jun 2026

Dulce

When we arrived to the hotel after a 6hr drive, we went to check in, there was a big line where the wait was almost heading to 1hr to check in because the key making machine didn't work, there was only 1 staff and she personally had to walk every single person/group to their own room and open it with her staff key, while she kept calling for the machine to get fixed, then the system went down and we had to check in by filling a paper because the computer crashed, then if someone came in to try and get into their room we had to wait for her to go and open the door with her key, that happened for our whole stay, the key problem was fixed until Monday when we checked out (we checked in Saturday and all that time we never got a room key) so every time we need something from our room, if we needed to use the lobby restroom or access anywhere the hotel key is needed we had to wait for the staff to open the door for us or anyone checked in at the hotel, also the staff from the breakfast area where extremely rude, the would fill out the food area with a really bad attitude and they weren't friendly at all, it was so uncomfortable they made us and others feel like if we where an inconvenience for them and if we were a bother and on their way. Bottom line we don't recommend this place at all nor will we ever be staying there again! Do not recommend!

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Mike

Not the best HIE, it is run down and the room carpets are nasty. The breakfast was subpar, gravy and oatmeal were soup. Pancake maker broken during stay. Also elevator didn't work on arrival, had to lug backs upstairs.

Family_with_children

10/10

Exceptional

11 Jun 2026

Blanca

Nose

10/10

Exceptional

08 Jun 2026

Jesenia

Friendly welcoming staff. Room was clean. Breakfast was great. The area felt safe. We will be coming back!

Family_with_children

8/10

Excellent

08 Jun 2026

Sam

The room was very clean and spacious.
I didn't like the faucet in the bathroom sink. It had one of those spray filters and kept spraying water on your clothes when you used it. Remote for TV didn't show info about the show when you selected it.

Partner

6/10

Pleasant

06 Jun 2026

Alvan

First non-smoking room actually reeked of smoke. Thankfully, the front desk person switched me to a different room that was available and clean. Breakfast items ran out. Value received was not commensurate with my $200/night rate.

Self

4/10

Poor

24 May 2026

Yuri

Cold shower

8/10

Excellent

24 May 2026

Rashmi

No complaints

Family_with_children

10/10

Exceptional

23 May 2026

Yvonne

Great Breakfast and coffee! Nice indoor pool we enjoyed the stay!

Family_with_children

10/10

Exceptional

23 May 2026

Anatolii

Pool

2/10

Poor

23 May 2026

Audria

I’m really disappointed that I never received my deposit refund back. I left everything in good condition, followed the rules, and still had to keep asking about it with no resolution. Communication has been frustrating, and I honestly expected better. Just wanted to share my experience so others are aware.

Family

10/10

Exceptional

18 May 2026

Angela

A big shout out to Olga at the front desk during our stay. She was very friendly and helpful.

Partner

10/10

Exceptional

18 May 2026

Alexander

lAt first we had a bad room with a leak in it that had a bad smell, but the staff was very helpful and friendly and moved us just across the hall in a remodeled room. So dont be afraid to speak up and ask if you get a bad room

10/10

Exceptional

18 May 2026

Julie

Staff was very nice and helpful , room was clean , nice breakfast

Partner

10/10

Exceptional

17 May 2026

Alberto

Clean room

Partner

4/10

Poor

13 May 2026

angelita

We were pleased with the remodelled hotel until it came time to take showers. There was no water coming out of the faucet. The young man from the hotel was nice but unable to fix. He did offer to change rooms for us but it was late and my daughter was in bed already. We ended up staying in the room with no showers because we were only staying for 1 night. I left a message for management requesting partial refund but did not receive call/email back.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Lorena

The room was clean and comfortable. Microwave, mini fridge, were nice to have.
Staff was very friendly and helpful.
Parking was convenient and easy.
Breakfast room was comfortable, clean and well stocked.
I will definitely stay here again.

Self

8/10

Excellent

09 May 2026

carol

Check in is so late at 4 pm, we had to go to another relatives house to change for a 5 pm dinner in Pebble Beach. We would not have made it since we left Watsonville at 3:30pm and barely made it to the restaurant on time.
It used to be 3pm check in. I hope they can return to an earlier time.

Partner

6/10

Pleasant

01 May 2026

James

The area is okay and the hotel is clean. The food options are okay but the staff is professional and helpful.

10/10

Exceptional

10 Apr 2026

Habte

Clean room, friendly staff, yummy breakfast, free parking and clean pool! We will definitely come back !

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Felisha

Accommodation was up to standards. And made our previous stay look horrible and we were grateful you have found a hotel that we could rely on and have our family feeling safe and secure

Family_with_children

10/10

Exceptional

03 Apr 2026

Jonah Alne

Great stay as always w/ family!

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Stella

Everything was clean and perfect except the pools was down due to a shark. And we had a hard time with our blind coming out of its rail. Food was great.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Ong

Very strong beach smell cause me to have headaches.

10/10

Exceptional

01 Mar 2026

Noemi

Very clean snd very good food

Family_with_children

10/10

Exceptional

01 Mar 2026

Emma

Clean, safe, great staff

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Enrique

-Room was clean
-Staff upfront were friendly and very helpful
-Breakfast staff were also friendly and polite
- 10/10

Partner

10/10

Exceptional

04 Feb 2026

Matt

Everything was as expected. What stood out to me was the great water pressure in the shower! The breakfast was good as always.

Leisure Family

8/10

Excellent

03 Feb 2026

Ron

The staff was extremely helpful and courteous in helping us transfer to another room on our last night. The rooms were very clean. Our first room didnt have hot water for showers but it was still comfortable and warm...the 2nd room had nice hot water for the shower. We loved the beds and linens...more comfortable than most hotels. Great breakfast options as well. House keeping staff got us a shower safety mat promptly when requested. Handicap parking was conveniently located. Our TV had great viewing options. We were hoping that the indoor pool had warmer water than it did but it is winter. Over a four star rating with a star less because of the issues with warm water. We would come back and stay again.

Leisure Family

10/10

Exceptional

30 Jan 2026

carlos

Excellent

Leisure Family

10/10

Exceptional

11 Jan 2026

Marty

The property was clean. The staff was professional. Room was clean. Location convenient.

Leisure Family

10/10

Exceptional

23 Dec 2025

Angelina

Loved how the often asked if we needed more towels! Parking is great ! Right next to a gas station and lots of food and coffee shops around the area! Breakfast is delicious! Staff is kind and always helpful :) would come here again !

Partner

10/10

Exceptional

15 Dec 2025

John

Room was spotless and plenty of space. Staff was friendly and helpful.

10/10

Exceptional

14 Dec 2025

John

Reasonable and well located. Room was clean and temperature was easy to adjust. Parking was easy.

Leisure Family

10/10

Exceptional

28 Nov 2025

BASKAR

Good one

Leisure Self

10/10

Exceptional

25 Nov 2025

Frank

Room was clean upon check-in. It was equipped with a lot of usb-c ports. More than adequate lighting.Bottled Dove liquid shampoo, soap, body wash in the bathroom.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Roman

It was great!

10/10

Exceptional

17 Nov 2025

Roman

Great

6/10

Pleasant

15 Nov 2025

Laura

The parking lot was limited, however the staff was very friendly and obliging.

Business Self

10/10

Exceptional

10 Nov 2025

Sarah

Clean rooms good breakfast !

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Vicki

HARD beds. Hotel needs updating/refreshing.

Leisure Family

10/10

Exceptional

05 Nov 2025

Karla

Clean and nice service

2/10

Poor

17 Oct 2025

James

The shower didn’t have hot water the iron didn’t work

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Michael

Good breakfast

Leisure Self

2/10

Poor

05 Sep 2025

Verified traveler

Disappointing - spend your money elsewhere!

Booked a room for 3 adults in a king suite but the roll out bed’s springs were poking through the mattress — they could be felt by hand without even the pressure of a body on them. The hotel misrepresented what the had to offer and charged us the full stay although we left after one night. We had a roll out bed at the next hotel, but it actually had cushioning and was comfortable.
Main bed was lumpy but okay. The room smelled musty upon entering.
Prepared eggs were rubbery and the boiled eggs inedible.
Overall very disappointing stay, especially when we were looking for a calm, clean, and comfortable place for ourselves while while my father was going through hospice. Would never book again.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Nataliia

Thank you everything was good.

Leisure Family

6/10

Pleasant

28 Aug 2025

Gina

The breakfast has gone down hill. Ive been staying at this hotel for years but i have not been impressed with the food. Egg was so dry it tasted like cardboard. The fruit, oranges and apples were going bad. They used to offer fresh fruit but now it’s not worth the money. I will be staying at different facilities moving forward.

Family

10/10

Exceptional

27 Aug 2025

MARCO

Everything great

Pet

2/10

Poor

22 Aug 2025

Hugo

They gave me a room that was not cleaned and I didn’t notice but someone had a prostitution service there the night before I checked in and i had kids with me and i have photos to prove this along with my family as witnesses, we did not notice any of this until the next morning because there was women hair in the bathtub and the prostitution receipt as well

Leisure Family

8/10

Excellent

17 Aug 2025

angelo

Nice clean rooms and quiet

Leisure Family

10/10

Exceptional

04 Aug 2025

Alisa

It was a easy and quick check-in. All staff was very nice and accommodating. The room was comfortable and clean. It was an over all great stay.

Leisure Self

10/10

Exceptional

30 Jul 2025

Anahi

welcoming staff

8/10

Excellent

28 Jul 2025

Katherine

Good location, nice staff,

10/10

Exceptional

21 Jul 2025

Nathaniel

The property was clean , well lighting, felt safe.

10/10

Exceptional

18 Jul 2025

Dawn

We ended up at Holiday Inn Suites after one night in a different hotel that was fulthy. The stincre

8/10

Excellent

07 Jul 2025

GAREN

Location was great, clean, swimming pool was nice. The issue is when it comes time for breakfast, they are shorthanded, and several items were empty such as coffee, coffee cups, ketchup and so on. The room was spacious with two TVs, comfortable bed. The tub was new, but the bottom was not set right and would wobble when you would stand on it (as if you are on a surfboard). $300 a night is a little stipe for this type of service, but it is on off the affordable properties around there

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

subash

It’s one of the best hotels in California in my last 9 days the La Jolla embassy suits by Hilton still a great and better than this . This one is a hidden Gem in this Santa Cruz area .

10/10

Exceptional

02 Jul 2025

Melissa

The rooms were really clean and organized everything you need. It was perfect for our family of five. The breakfast was delicious. The front desk lady was phenomenal. Went above and beyond to help. Least favorite checking into the room. It was hot and stuffy. The air conditioning wasn’t turned on.

Leisure Family

6/10

Pleasant

27 Jun 2025

Jose

Decent place for a small city

Business Self

2/10

Poor

17 Jun 2025

Geoffrey

No internet, very noisy neighbor with children (8) people in a room, staff did nothing to quell the situation, brown recluse spider in the bathroom, refrigerator was missing a foot so it was super wobbly, I love the brand but this was the worst one ever, sadly, it wasn’t cheap either and the breakfast was way overcooked.
Great hotel gym however, one of the best!
I won’t be back but I won’t give up on the brand.

Self

8/10

Excellent

16 Jun 2025

Alberto

Good all

10/10

Exceptional

14 Jun 2025

Claudia

By far the best hotel, always clean and staff very friendly.

Business

8/10

Excellent

05 Jun 2025

Chris

Wonderful receptionist and staff. My 9 year old found a random bra on the floor next to his bed but otherwise the room was clean.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Tramika

I will stay again

Leisure Family

8/10

Excellent

31 May 2025

Letta

Breakfast needs some help, (keep the potatoes every day), otherwise very good stay, would stay again.

Friends_and_family Family

4/10

Poor

26 May 2025

Jessica

No bath tub plug so I could not bath my children only shower available … they comped our “market/frontdesk” purchases to help make experience not as bad.

Friends_and_family Family

4/10

Poor

26 May 2025

Yuka

We have to wait 30mins at lobby for check in.
Nobody there.

2/10

Poor

20 May 2025

Jessica

Horrible stay

The stay was horrible very sorry feeling. The ADU room that they booked as a “suite” was very small. The tub had a broken drain and it didn’t work we had to take showers only. Also the sink outside of the bath because it was and disabled set up room sprayed water everywhere when turned in. Obviously the the metal filter was not installed as it looked to be somewhat new … water aggressively sprayed out everywhere … there were hi alas in bikes constantly in parking lot going in and out of creek area where they were obviously living…

Friends_and_family Family

4/10

Poor

19 May 2025

Kyaw

Electric went out. Staffs are very friendly and hospitality. If electric didn’t went out and if breakfast was served, would give five stars.

Leisure Family_with_children

8/10

Excellent

21 Apr 2025

Marcel

Great comfort during our stay with friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Luis

Great stay

Business

10/10

Exceptional

02 Apr 2025

Irene

The perfect stay! The whole family loved it!

Leisure Family

10/10

Exceptional

21 Mar 2025

Ariana

People get good customer service

Leisure

10/10

Exceptional

27 Feb 2025

John

better hotel in Watsonville

Breakfast was the best!!!

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Giovanne

The stay my family had there was great. They say it was nice spot because of the cleanliness of the place and the hotel was close to the activities we had planned there.

8/10

Excellent

29 Jan 2025

John

One of the nicer hotels in the Watsonville/Freedom area. Easy parking grocery across the street. Of course the room is clean etc…

Business_and_leisure Self

2/10

Poor

26 Jan 2025

David

Bad deal

As soon as I booked it online, not realizing it wasn't through the hotel directly, I needed to cancel due to travel plans change. I was charged and was unable to cancel.

Business

10/10

Exceptional

23 Jan 2025

Rigoberto

Loved it

Business Self

8/10

Excellent

20 Jan 2025

Robert

It is in a good central location. Close to everything.

Leisure Family

10/10

Exceptional

18 Jan 2025

Juan

Awesome hotel

Leisure Family_with_children

8/10

Excellent

10 Jan 2025

Keith

Good

All-round good stay

Business Family

6/10

Pleasant

09 Jan 2025

Danny

Apparently it’s on their website that the pool isn’t available but I don’t see that through Expedia so that was the main reason we booked here. The rooms are older and smaller . Heater / air didn’t work in our room when we arrived 45 minutes early and tried to check in . If we wanted a working room we had to wait but we have 4 kids under 8 year old so that was unfortunate.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Jennifer

Great staff, great rooms for our family of 5

Leisure Family_with_children

8/10

Excellent

04 Dec 2024

Demetrius

Just their wifi connection is not stable and it always
drops. But room is clean and spacious 👍

Leisure Family

10/10

Exceptional

24 Nov 2024

Shannon

Did a last minute booking here for an unexpected overnight. Friendly staff, clean and comfortable room, parking was easy. No complaints!

Business_and_leisure Family

10/10

Exceptional

14 Nov 2024

Angelica

The room was great very clean. I just didn’t like all the tweekers outside when I first was checking in. One of them approached my boyfriend’s daughter which is only 15 years old. Then he signaled out to some other guys that were riding around on bikes. Once we got inside it was nice. But it was the whole walking inside to the property that was not a good experience.

Business Family