Comfort Inn Watsonville

United States , California Coast - CA
Watsonville, 112 Airport Blvd.
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100 reviews shown

2/10

Poor

18 Feb 2026

Jesly

The manager/owner was very rude and unprofessional. We had booked to stay there 2 nights. The morning after the first night around 8am the entire motel had a power outage. We were told that the power will not be restored maybe all day. I have asthma couldn’t use my nebulizer anymore, no hot shower, no way to charge our phones etc so we asked if we could checkout since its before 11am and get a refund issued for the night we hadn’t used. The manager/owner said it’s not my fault the power went out. Luckily hotels.com issued us a refund and us a stay in carmel by the sea 100x better stay

10/10

Exceptional

18 Feb 2026

Benito

Great manager good customer service.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Robert

Bathroom was spotless. Shower was amazing and the breakfast hit the spot! Would definitely stay again!

Leisure Partner

4/10

Poor

31 Jan 2026

William

Hotel was not clean. For a hotel that was charging what it was charging, I would expect the room to be clean.

Business Self

6/10

Pleasant

09 Jan 2026

David M.

Room was OK, counter staff great

Business

6/10

Pleasant

04 Jan 2026

jose

no the mattress was terrible

Business Family

10/10

Exceptional

30 Dec 2025

Aveu

Clean rooms

6/10

Pleasant

20 Dec 2025

Jorge

Esta bes el cuato no me gusto mucho . El bano tenia slgo de mo y salia muy poca agua de la banera.

Leisure

8/10

Excellent

12 Dec 2025

Celia

Clean facity and room, quiet, friendly reception.

10/10

Exceptional

10 Dec 2025

German

Great Place and service

8/10

Excellent

29 Nov 2025

William

Clean room

Leisure Family_with_children

6/10

Pleasant

16 Nov 2025

Kathy

The room was ok
But none of the charging ports worked in the room
The carpets I'm elevator were filthy
And the wood work on door frames were worn out
.but the general manager was very nice..

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Juan

Clean room

10/10

Exceptional

05 Nov 2025

Deborah Kyle

Clean quiet friendly service

Business

10/10

Exceptional

21 Oct 2025

Luis Armando

Super nice staff, everything seemed really clean

Leisure Family

2/10

Poor

20 Oct 2025

Emilio

Horrible customer service

2/10

Poor

23 Sep 2025

Anthony

Avoid like the Plague, you might catch the plague

This was ABSOLUTELY the most disgusting hotel my wife and I have ever stayed at. So much so, that we booked a room the very next day at a Holiday Inn Express a couple miles away.
The room had gum on the wall right next to the crooked mounted TV. There were huge stains on the curtains, the leisure chair had some kind of disgusting debri under the cushion, and the updating/painting you would do to a room for normal wear and tear was done by someone with zero carpentry skills. But, the ABSOLUTE WORST thing was the refrigerator. It was frosted over at the top with what looked like black mold and some kind of growth. I brought this to the attention of the kid on duty late night and he offered another room which wasn't much better. He suggested I speak to the manager the following morning. I did, after I already secured a room at a different Hotel. The manger refunded half of my two day booking, but in hindsight, I think the whole booking should have been refunded. I am going to be looking into that.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Jere

When I arrived I was assigned a room that was next to outdoor heat pumps that were very loud. I came in several times and no one was at front desk to check who was coming and going.

Leisure Self

8/10

Excellent

05 Sep 2025

Randy

Pet friendly and the room was very clean however some of the furnishings were in poor condition. Desk chair was broken. Also there was no night stand on one side of the bed. Staff was very friendly and did offer to find another chair

Leisure Family

2/10

Poor

31 Aug 2025

Valencia

Valencia

The bath tub was clogged. Water past my ankles while taking a shower. There were kids running a marathon on the third floor right above my room. There was a lamp on the floor not sure why but it should have probably been on a table. The people who helped me were very helpful and nice bur the property itself needs some updates especially for tge price it was about $280 and very uncomfortable

Friends_and_family Family

2/10

Poor

22 Aug 2025

Chad

Toilet and AC malfunctioned

Business Self

4/10

Poor

16 Aug 2025

María

There was too much noise overall all night and was unable to sleep

10/10

Exceptional

14 Aug 2025

Richard

10/10

Exceptional

03 Aug 2025

Leticia

Great experience

Everything was great. Friendly staff and flexible.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Vasiliy

The breakfast was great compared to other hotels, which don't have protein/hot food . Staff were respectful and always made sure breakfast was full. Very good location, close to both Santa Cruz, Santa Cruz mountains and monterey. one thing that needs a fixing is the hole in the shower and the black having a black stain that was hidden in the bottom of the bed. Would be a lot nicer if a pool facility was added

Leisure Family

2/10

Poor

26 Jul 2025

sharfaaz

The bed sheets had stains on it and the room had bed smell

10/10

Exceptional

22 Jul 2025

Lois

Clean, quiet, friendly staff

8/10

Excellent

13 Jul 2025

Bruce

Still need more lighting

Business

8/10

Excellent

13 Jul 2025

Bruce

Stay was good. Room was good but could use more lighting especially in the desk area. Very comfortable and quiet. Close to food

Business

2/10

Poor

29 Jun 2025

Verified traveler

Family trip.

We had a quick family trip. Stayed two nights. The room spelled like mold. Couldn’t find where the smell was coming from. Finally I saw it was on a lamp shade. The bed was hard and the pillows were lumpy. The lobby was very clean. The elevator not so clean. Overall wont be staying here again.

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Ryan

Basic amenities. Hard mattress.

Leisure Family

10/10

Exceptional

14 Jun 2025

Marlon

Excellent service, keep up the great job.

Leisure Family

10/10

Exceptional

13 Jun 2025

Donna

Adam at reception one of nicest employees ever!! Quiet place to stay.

Partner

4/10

Poor

11 Jun 2025

maria

Bad experience, house keeping came to clean the room and left the door open all day, anyone can walk into the room, didn’t feel safe afterwards. Elevator not working, phone on my room wasn’t connected to report the issue, spoke to the Manager and he try to resolve the situation, offered 10% back, and re-training his crew.

8/10

Excellent

09 Jun 2025

Melvin

A good clean, bed bug free place to stay! I would return again!

Friends_and_family Family

2/10

Poor

27 May 2025

Joshua

It was motel quality for the price of a hotel.

Leisure Family

4/10

Poor

03 May 2025

Gabi

Good service but rundown overwll

The folks who work here are very nice. Our initial room smelled very strongly like cigarettes and they quickly moved us to a suite. The mattresses don’t have liners and just have a fitted sheet on top, making it easy to see stains on them. The curtains had mysterious stains (soda probably) and in general it all looks a little old. The floors were clean, the counters were as well, but it is generally just a little run down looking. Breakfast isn’t much either. Again though, the folks who work here were super helpful and friendly.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Craig

Great service

The staff was friendly and always offering to help. The room was comfortable.

Partner

2/10

Poor

14 Apr 2025

David

There was a notice in the lobby to say that the fire sprinklers were not operable and I noticed the elevator inspection was eight months expired. Aside from the safety concerns the hotel was very unclean. It was just a depressing place to be.

Business_and_leisure Self

2/10

Poor

24 Mar 2025

Alice

Room was clean but room was not ready for handicapped bed was to soft

Friends_and_family Family

4/10

Poor

21 Mar 2025

Miguel

rooms look old and rundown, bed sheets looked stained and dirty!

Leisure Family

6/10

Pleasant

07 Jan 2025

barbara

Mold in shower. Halls smelt like smoke although it is non smoking. Breakfast was poor. No variety on cereal eggs gross coffee very bitter and tasted old even first thing in morning left coat in room on check out but when called next day. Told they didn’t have it

Friends_and_family Family

4/10

Poor

02 Jan 2025

Shelley

The property is old. The room we booked was not as described, so they did put us in a different room. We stayed 3 nights, and every night our room key did not work and had to be re-programmed. Breakfast consisted of microwaved sausage patties and eggs, cereal but on days, there was no milk, and no fresh fruit ( I asked, and they said there wouldn't be any) Your 'safe' food was yogurt and mini muffins, and if you were lucky waffles, if there was any batter left. They did not restock. If I was to stay in the area again, I would pass by this property; it's not a good fit for us.

Leisure Partner

8/10

Excellent

31 Dec 2024

David

Staff was very helpful for after hours check in and check out.

10/10

Exceptional

29 Dec 2024

John

Very close to my event

Business_and_leisure Friends

6/10

Pleasant

21 Dec 2024

Alejandra

For the price it's okay, but do not stay if you need longer than 1 night

Leisure Family

2/10

Poor

26 Nov 2024

Kimberly

Never again

Awful. The pillows and towels had stains. The water gathered in a pool inside the bathroom. It was gross and didn't feel safe. I had booked 3 nights, canceled and they said they'd charge me $50 to cancel. Instead they charge me 3 nights and a $50 cancel fee.

Business

2/10

Poor

13 Nov 2024

Grace

The bathroom was disgusting and the room had obviously not been cleaned and there was dust everywhere including the coffee maker. At least the sheets were clean

Business Friends

4/10

Poor

03 Nov 2024

Verified traveler

Generally poor quality, smelled like smoke. Can hear people in adjoining rooms and floor above. Breakfast was offered but similarly poor quality.

4/10

Poor

28 Oct 2024

Aurora

Property looks destroy and dirty our room sheet and curtains were dirty. Breakfast was horrible I won’t recommend this hotel. They need to clean and repair the building and rooms.

Leisure Family

10/10

Exceptional

24 Oct 2024

Jeremey

Very nice conditions

6/10

Pleasant

20 Oct 2024

Eric

Had hard time checking in saying there were two reservations under my name when I had only one. Get in the room and lighting is terrible. Worst was the super soft bed.

Leisure Partner

2/10

Poor

13 Oct 2024

Christina

DIScomfort Inn

Dirty. Smelled. Noisy. Didn’t even use the breakfast, I wanted to leave as soon as we woke up. WAY overpriced for what we got. $205 for a $50 hotel room.

Friends_and_family Family

4/10

Poor

07 Oct 2024

Alex

Staff is not professional.

Family

6/10

Pleasant

04 Oct 2024

kunzang

Front desk not available all the time specifically late night or early mornings. Property needs to look more into details like light and plumbing needs. Rooms are generally clean

4/10

Poor

04 Oct 2024

Amber

It took about 15 minutes to check in. We got to the room and it didnt have the desk thatbwas advertised. I was given a second room that didn't have a TV. Third room had both but the desk chair was broken

6/10

Pleasant

30 Sep 2024

Verified traveler

Not so good -

Only saw staff at check in. They didn’t smile or even greet us. Our room was smelly and dank. A filter was missing on the AC and the second filter was filthy. The window screen was bent. The mini fridge got stuck on the ground when you tried to open it.

Partner

10/10

Exceptional

29 Sep 2024

Susanne

The guy at the front was very nice and good customer service.

Leisure Partner

2/10

Poor

23 Sep 2024

PEDRO

did not check in since there were a lot of homeless people surrounding the hotel

Business

6/10

Pleasant

15 Sep 2024

Alexis

Mold in the shower, everything was fine, just blah.

Business_and_leisure Family_with_children

2/10

Poor

12 Sep 2024

David

We rented 2 rooms. Our room was missing a desk and the lamp was unplugged sitting on the floor. We had coffee fixings but no coffee maker. Alarm clock was behind the TV. bathtub had no stopper and missing the cover in front of the tub. They never made the bed the next morning for some reason, they replenished the towels, but that was it.
The second room the cable plug had been ripped out of the tv and the front of the tv had a crack in it. Needless to say it didn't work. The iron was missing. They made the bed but didn't replace the toiletries.

Friends_and_family Family

4/10

Poor

08 Sep 2024

Jeff

Carpet was dirty, bed was worn out and hard/extremely uncomfortable. Nine of the ten Cinemax Stations either had no audio or were in Spanish. Free breakfast was pathetic at best. Didn’t eat any of it…Coffee machine looks like it has never been cleaned. The coffee was not drinkable, tasted burnt and old/dirty. However the water pressure ( shower ) and temperature were good and the lighting in the bathroom was adequate.

Leisure Family

2/10

Poor

08 Sep 2024

Verified traveler

Never staying here again

Dust all of the head boards, nothing was clean and towels were dingy. TV didn’t work. Weird paper signs everywhere. Beds were super hard. We booked a king and were given 2 queens, tried to call front desk multiple times and they wouldn’t answer.

Partner

4/10

Poor

08 Sep 2024

ricardo

Bathroom smells like bad, and breakfast terrible

Business Friends

2/10

Poor

06 Sep 2024

Alejandro

Worst place that I have ever stayed at. The frint desk person was rude and disrespectful. Don't stay here.

Partner

2/10

Poor

03 Sep 2024

nicolas

When we arrived , the front desk clerk wasnt even wearing a bra, it looked like if she had just woken up. House keeping didn’t even bother getting clean sheets only took our trash out ! No clean towels either !

Family_with_children

8/10

Excellent

31 Aug 2024

ALEX

N/A

Leisure Family

2/10

Poor

25 Aug 2024

Jose

I think the property needs an update. There wasn’t enough breakfast

2/10

Poor

23 Aug 2024

Ben

The hotel was dirty, tub was clogged and costumer service was bad

Leisure Family

6/10

Pleasant

18 Aug 2024

Verified traveler

Hospitality not on the agenda

Room was clean and booked one day in advance. Lobby was barren and had to call/ring bell for staff and then wait a few minutes. Hospitality not on the agenda. No explanation of hotel amenities, wi-fi, breakfast etc. check out- no staff at desk. Billing was accurate.

Friends_and_family Friends

8/10

Excellent

17 Aug 2024

Fernando

El aire acondicionado hacía mucho ruido

Partner

6/10

Pleasant

15 Aug 2024

Ken

This place was adequate nothing to write home about but sometimes that's not a bad thing. I did talk to some other guests that have stayed there in the past that said it use to be a lot nicer and that's why they choose to stay there this time. Didn't sound like it was meeting there expectation anymore. It did take a little long to go back and forth to are points of interest because of traffic so probably won't stay there if we go back just because of that.

Leisure Family_with_children

2/10

Poor

12 Aug 2024

Verified traveler

Don’t recommend!!!

The rooms had an awful oder, the front desk staff was never available when needed. When they were available the man was very rude didn’t want to help because our card key wasn’t working as we couldn’t get into our room. Overall I will never be staying here at all!

Friends_and_family Family

4/10

Poor

12 Aug 2024

Silan

The furniture is awkward and outdated. Some areas are sticky to the touch. My room didn’t have a table or office chair. It had this large armchair close to the night stand instead. Breakfast had sausage and eggs though!

Leisure Partner

2/10

Poor

07 Aug 2024

Chimezie

I recently booked a two-night stay at Comfort Inn in Watsonville, CA, hoping to enjoy a relaxing vacation by the beaches in Santa Cruz County. I booked through Expedia and opted to pay at the property. To my surprise, I received an alert from my bank about a charge from the hotel, which was declined due to suspected fraud. This was my first red flag.

Upon arrival, I was not greeted—by JAY, the front desk, and also the manager. He was incredibly rude and dismissive, failing to offer even basic courtesies. His attitude was appalling, and he seemed completely uninterested in addressing any of my questions.
The room was a nightmare. It was poorly cleaned, with hair in the shower and dust all over the air conditioning unit. The showerhead was broken, causing water to splash everywhere, making it nearly impossible to use. To make matters worse, I found a used condom wrapper by the bedside and under the bed. The overall cleanliness and maintenance were utterly unacceptable. Adding to the horror, there was a dead rat on the property grounds, which was disgusting and a clear health hazard. When I approached JAY to cancel one of the nights due to these numerous issues, he was unhelpful and dismissive. He refused to clean the bathroom, fix the shower, or address any of my concerns. His complete lack of customer service skills was astonishing. Based on this horrendous experience, I strongly advise against staying at Comfort Inn Watsonville, CA.

4/10

Poor

04 Aug 2024

jesus

Poor/lacking front service

Business_and_leisure Family

2/10

Poor

28 Jul 2024

Richard

Avoid this hotel!

Terrible management. Avoid this property if possible.
We had a 3-day reservation and the lobby was closed and locked when we arrived at 9:45. The advertised closing time was 11 PM. It took 45 minutes to get into a room, which was not our reserved room. The next morning the front desk was closed until mid-morning. We decided to check out and find a better hotel. The hotel charged our credit card for three nights instead of one. I called to get the charge corrected when it appeared on my credit card transaction list but the hotel refused to correct the charge. I had to dispute the charge with Visa to get this charge corrected.

Partner

2/10

Poor

23 Jul 2024

Lacey

It was basically vacant and run down. The elevator wasnt working, the staff seemed like they've never had a customer before. The door was broken. You can ring the bell a few times before anyone will come help. No vending machines. Dont ask the deskman for help, he seems too bothered.

Leisure Family

4/10

Poor

17 Jul 2024

Donald

Stayed for 2 nights and the tv didn’t work and they didn’t want to fix it. The counter people looked dirty. I would not recommend this hotel. To expensive

Business

10/10

Exceptional

16 Jul 2024

Daniel

It was quite and easy to get to.

Business Self

8/10

Excellent

14 Jul 2024

Cindy

Watson ville

Everything was fine

Partner

6/10

Pleasant

14 Jul 2024

Aiden

Towels were soaking when we got to the room other than that, the lobby was a bit weird, too quiet could use a TV in the corner or a radio playing some white noise

Leisure Partner

2/10

Poor

14 Jul 2024

Melissa

For starters I got a call at 8:30 PM demanding to know the exact time I was going to check in… we had an event that night so I didn’t know what time exactly and I was told I had to check in by 11:00 PM because they would close after that. So, we left our event early to make sure we could get to our room by the time they “closed”. We left something in the car and went down to get it to find that the front doors had been tied in a closed position with a POWER CORD of some sort. What … ??? What the heck? Quite noisy throughout the night- while this is not necessarily the fault of the property, nobody slept well.

One reason we chose this property was for the breakfast… now, we are not terribly picky, but the eggs and sausage were frozen, and the waffle machine was out of order. Frustrating.

Will not be staying here again nor recommending it.

Business_and_leisure Family

10/10

Exceptional

11 Jul 2024

Monique

Good

2/10

Poor

26 Jun 2024

Dennis

Room was dirty, breakfast area dirty warming trays for ice cold eggs, dead cockroach in bathroom corner, worst choice hotel ever

Business Self

6/10

Pleasant

22 Jun 2024

NEMA

Hair dryer didn’t work.
No way to plug bathtub to take a bath
Terrible breakfast!!!!

Business_and_leisure Family

2/10

Poor

22 Jun 2024

Joanne

Dirty Tub. No plug. No creamer for the coffee. Rude person at front desk. People knew that rooms were not ready and just wanted to check in and they were turned away. I almost left becuase the hotel was such a pit.

Business

10/10

Exceptional

17 Jun 2024

Amilcar

great service ..the best hotel so far in Watsonville.
thank you .

2/10

Poor

15 Jun 2024

Chris

There was no hot water in the shower. I talked to the front desk and they where unwilling to help or change rooms.

Business Self

4/10

Poor

14 Jun 2024

Adrian

Average

Business Partner

10/10

Exceptional

10 Jun 2024

Louie

Its clean comfortable, however doors do slam i can hear when others are coming and goin

Business Self

4/10

Poor

07 Jun 2024

Verified traveler

Not perfect but quiet

Interesting stay, hotel lobby was clean, smelled strong of discount store cleaner, keys continued to stop working in the 2 days we stayed, nobody at the counter to help, phone number and ring bell for service notes plastered on the security window, nobody answered to either phone # listed or the sound of the bell but you can hear the TV behind the wall and people back there talking. Strong language barrier made it hard to communicate small things like “do you have a don’t disturb sign?” Stared at me as I repeated myself over 2-3times. Anyways, last minute to sleep in and get up & leave type of place

Friends_and_family Friends

6/10

Pleasant

03 Jun 2024

Leticia

Comforter was dirty with spots of blood

2/10

Poor

29 May 2024

Alexis

Don’t waste your money, pay a little more for somewhere better. The people who run this hotel are extremely rude not only to myself but I witnessed them yelling at other guests in front of me because their room key kept deactivating & demanded they pay for them to be reactivated (which was obviously not the guests fault).

The breakfast? WHAT BREAKFAST? There was sausage patties, eggs, stale bread, cereal but no milk, a waffle maker but no syrup, coffee with a crusty spout, and yogurt.

also had to play plumber was my toilet kept breaking and not flushing. Not just plunging, folks, I had to take off the top and reconnect the chain multiple times. So many times that I just left the top off at one point.

This has been one of the worst experiences at a hotel I’ve ever had. Extremely disappointed and will definitely not be staying here again. Not to mention there was hardly ever anyone behind the front desk & the girl that was, wore PJs half the time.

Leisure Friends

2/10

Poor

27 May 2024

Kevin

This place has really gone down hill. When we checked in, we asked for extra towels. We were told that we have to wait for the house keeper to come the next day…at 10am. The deadbolt to our room didn’t fully engage and the secondary security flap was simply screwed to the door frame with 2 wood screws. No sense of security at all. There was no table in the room, just a table lamp on the floor in the corner. The power outlets and lights next to the bed were rigged to work but they were not installed correctly as one of them rotated and the spotlight flickered. There was an uncovered power outlet up high on the wall that looked horrible and the window screen was ill fitting and didn’t provide a good seal to prevent bugs from coming in. In top of everything, the AC hardly blew any air and the air it did blow was cool at best, not like AC should be. Overall, it was the worst room we have ever stayed in and we will not be coming back again. And this is from a family that has stayed here 3-4 times in previous years. Really bad! Room 205 is to be avoided.

Leisure Family_with_children

10/10

Exceptional

10 May 2024

Kevin

A great place to visit

Very nice place and the staff was friendly

Friends_and_family Family

6/10

Pleasant

07 May 2024

Richard

Only decaffeinated coffee was available. Juice machine not working

Leisure Partner

8/10

Excellent

06 May 2024

David

Nice budget option near WVI airport

This is a great deal in an area where reasonably priced hotels are hard to find. Super convenient to Watsonville WVI airport, short walk to decent food (Chinese, Mexican, pizza, Starbucks) groceries, and amenities. Great location for pilots/air travelers using WVI and needing a basic layover (me). Not fancy for sure, and it’s a little worn, but clean, fairly quiet, hosts are friendly, and the price is right.

Self

6/10

Pleasant

01 May 2024

Alan

So So stay

Last minute stay room was ok corridors could us cleaning. The coffee machine still had old coffee filter from previous customers. The charging ports for your phone did not work. The breakfast eggs looked like cooked yesterday, the fruit drink served warm juice and was not working properly as the orange juice came out thick as the water to dispense was not working.

Business

10/10

Exceptional

29 Apr 2024

ERNESTO

We were thirsty and there are no machines for selling drinks.

Business_and_leisure Family