Sentrim Castle Royal Hotel

10/10

Exceptional

30 Jun 2026

Gustavo

Clean room, Air conditioner good!

8/10

Excellent

19 Jun 2026

Sandeep

Fairly decent low budget hotel. It was clean with a decent bar and restaurant. The hot water was only warm and they had wifi connection issues throughout our stay, which was irritating. Staff were helpful and the location is on a busy street but nearby banks and electronics shops.

10/10

Exceptional

24 May 2026

Cecelia

I stayed here previously all the way back in 2008. The property has received an upgrade and is still a lovely spot. Each one of the staff was extremely kind and helpful. I also really appreciated the glass water bottles and refillable toiletries in the bathroom, which avoids the excess use of plastic.

Self

10/10

Exceptional

05 May 2026

Naeem

Helpful

Family_with_children

10/10

Exceptional

05 May 2026

Hussain

Staff was very polite & helpful

Family_with_children

10/10

Exceptional

12 Feb 2026

Nagib

Spacious rooms, outstabding staff, rain shower and large towels in bathroom.

Partner

8/10

Excellent

24 Jan 2026

Hans

Good location and very friendly and helpful staff. An old hotel with a lot of atmosphere.

6/10

Pleasant

22 Jan 2026

Patrick

The room was ok, but our safe and fridge did not work. Our room key stopped working twice and we had to get it replaced. Loud birds (crows?) outside all night/morning. Lower water pressure in the showers. Not the best value for money. Probably wouldn’t stay here again. Staff were pleasant.

10/10

Exceptional

03 Dec 2025

Alisun

Excellent property within easy distance of Fort Jesus and Old Town,even easier if you grab a nearby tuktuk for a 200 ksh ride. Aircon was powerful, wifi reliable, front desk reception was welcoming and easy, buffet breakfast had many options of Kenyan, Indian and English. Felt welcome, safe, and comfortable. Recommended for those who want to stay in Mombasa Town.

Leisure

8/10

Excellent

15 Nov 2025

Jean-Marc

Wonderful character and knowledgeable, professional staff

Business

8/10

Excellent

14 Nov 2025

Katherine

Rooms were clean, really appreciate the quiet AC and clean comfortable bed. Staff were very friendly checking in and at the restaurant. And the security guards at the door were really helpful pointing me to a bank and guiding me to a fantastic taxi to the airport.

Leisure Self

10/10

Exceptional

27 Oct 2025

Khepri

Everything was as advertised and super respectful front desk staff

Partner

8/10

Excellent

03 Aug 2025

Nagib

Central and convenient in Mombasa

Best location in Mombasa, very central to everywhere in town. Most lively area

Friends_and_family Family

8/10

Excellent

14 May 2025

Hussain

Good property but needs upgrade n renovation.

Self

8/10

Excellent

14 May 2025

Hussain

The property is old need restoration n upgrade.
The back of the property building is next to some night club noisy on the weekends. But, the staff was nice to move me to the front of the property.

Self

4/10

Poor

12 Mar 2025

Angela

My shower did not work and front desk did nothing to resolve the problem

Leisure Self

10/10

Exceptional

15 Jan 2025

Verified traveler

Great accom in downtown Mombasa!

Beautiful colonial style hotel. Great restaurant. Extremely helpful staff. Highly recommend!

Friends_and_family Family

10/10

Exceptional

12 Mar 2023

Ram

Nice and comfortable stay

The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.

Business

6/10

Pleasant

24 Mar 2019

Masud

Good central location to explore Mombasa island. Needs some modernisation.

Friends_and_family Family

8/10

Excellent

02 Sep 2018

Paul

Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.

4/10

Poor

20 Aug 2018

Verified traveler

Castle ruin

The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.

8/10

Excellent

01 Mar 2018

Alan

Ideal for business

Ideal for business

4/10

Poor

03 Jan 2018

Solo

Renovation Needed

I stayed 4 nights. The room furniture was outdated and needs modernizing. The bathtub fixtures were rusted, in particular the grab bars. Not little specks of rust but full-on (90%) rusted out. Didn’t feel safe even touching them to get in and out the tub. Each morning the bathtub had 3-4 centipedes in it. Water pressure and temperature weren’t adequate. The room wasn’t cleaned daily as evidenced by the bathtub ring and wash basin residue. Pay more and stay someplace else. Very disappointed.

2/10

Poor

02 Jan 2018

John patrick

Don't go there !!!!

Abusive staff.
Extra costs.
No view.

Rubbish place

Family

10/10

Exceptional

23 Sep 2017

Anna

Much better visit than last time!

I think the room you get definitely impacts the success of your stay at this hotel. Even though the rooms are somewhat tired and in desperate need of renovating, the room at the back of the hotel was just what I needed after my exhaustive journey and for the conference calls I needed to make.
The staff were lovely as always, and the food was great! If only the hotel was renovated and the lift fixed, it would be getting a complete 5 from me!!

6/10

Pleasant

07 Aug 2017

Verified traveler

Adequate for a short stay

Warm welcome and good service, but the room was basic and beds not very comfortable. Within walking distance to the old town and waterfront.

Partner

6/10

Pleasant

22 Mar 2017

Vidya

Lovely

Great kication

Partner

4/10

Poor

24 Nov 2016

Kavirondo

OK for business, OK if in transit, no good for a h

Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard.

Shower was good though.

4/10

Poor

01 Sep 2016

Verified traveler

Noise pollution .

Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.

6/10

Pleasant

19 Dec 2015

randy

Clean and air comditioned

The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable

2/10

Poor

02 Jan 2014

Dag Werner Larsen

ok hotel, good situated in sentral mombasa but

far too expensive for the quality we got, if we paid a quarter of the price we had been pleased

Family

4/10

Poor

29 Sep 2013

Ruth

Disappointed

The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.

8/10

Excellent

15 Aug 2013

Bob

Good hotel in the centre of town

Very convenient hotel that is the best option if you want to stay in the middle of town. A reliable restaurant with local food. Roomy and clean rooms.

6/10

Pleasant

10 Aug 2013

Verified traveler

Good

Royal castle hotel is one of the better hotels in Mombasa town and quite affordable and centrally located. Staff are friendly and helpful. The open air terrace in front of the hotel is pleasant to relax. I had some difficulties with internet access in my room, but was given another room later where it worked.

2/10

Poor

23 Jul 2013

Ina

The desaster Hotel

If it wouldn't be because of the friendly staff, I would say that this is the worst hotel ever!!
The hotel looks like a ruin, in a very bad shape. The room was noisy, smelly, dirty and very uncomfortable. The breakfast was a desaster as well. The staff is friendly but completely unorganized. Fortunately I've only spent one night in this desaster.

8/10

Excellent

05 Jul 2013

Robert

Central location.

Good central location with secure parking. Unique in Mombasa. Good traditional African food.

4/10

Poor

28 May 2013

Verified traveler

Good Hotel for short stay in Mombasa

Satisfactory and Value for Money

4/10

Poor

14 Jan 2013

Paul

OK if your expectations are low

Staff were not all versed in good customer service. Saying that some were better then others. Place has seen better days - mattress was foam so got very hot. Location is good as your in the middle of the city, and its easy to get in and out of. It was rated in rough guide as one of the best hotels in the city - so the others must be pretty terrible. But ok for 1 or 2 nights

4/10

Poor

02 Aug 2012

Bjorn

Mombasa

Not hot water in the shower, hotel needs to be upgraded asap: it looks very used, internet slow and not free, staff could be friendlier, my pillow stank!!! AC very noisy

6/10

Pleasant

31 Jul 2012

Martin

One Night business stayover

No hot water in shower at 7 am. Wireless internet in lobby not working, bed not too comfortable. Aircon working & have fan alternative which is good. OK for 1 night.

6/10

Pleasant

22 Jun 2012

Bertha

A bit pricey overall.

Good location but Mombasa is noisy all night. The air conditioning did not work, a must in the warmer months, and while the fan kepy the air moving, it was still warm. Stingy with towels, only two bath and two hand towels for two guests who arrived tired and dirty from an impossible bus ride from Arusha. The rooms are spacious but the useless air condition makes it impossible to stay inside for other than fitful sleep. Thankfully, there were no mosquitos in the room.

8/10

Excellent

10 Jun 2012

Verified traveler

Good place in city centre

We had a room on the 3rd floor. Clean with TV and fridge and complimentary water, tea bags and coffee etc. The shower was OK but the water didn't seem to be very hot. There is a casino and ther was some faint distant music during the night. there is a chinese restaurant on site as well as a streetside coffee bar and bar too. The buffet breakfast was OK with eggs cooked order as well. It was walking distance to the main sites of the town.

8/10

Excellent

18 Apr 2012

Verified traveler

Castle Royal Hotel

In good location for all facilities.Rooms were hot due to AC working but not that well.

4/10

Poor

15 Apr 2012

Keef

My Thoughts

On entry our room had a strong musty smell, like a room with damp that had not been used for a while. It had many flies, mossies, etc. and creepy crawlies in the bath.The porter removed the mossie killer that plugs into the mains, saying it was empty and needed re filling. We never saw it again. 10 minutes later a maid appeared and went round the room and under the bed with a spray! There was no facility for having a mossie net. The mossies reduced but he musty smell never went away. We had booked two rooms, the second room also had a musty smell and no net. So it was on with the Deet!!

10/10

Exceptional

14 Apr 2012

Verified traveler

Castle Royal Hotel

Beatiful hotel in Mombasa with old colonial feeling. Great location, and a good price which you get a lot for!

6/10

Pleasant

10 Apr 2012

Naomi

Castle Royal Hotel - Mombasa

I stayed here on business - the hotel, is very simple, but nice.

6/10

Pleasant

28 Mar 2012

Verified traveler

Hotel Castle experience

I feel that i didn't get my money's worth and the staff was just too aggravating and i was so unhappy with the manager for not considering my complaints and my situation. i was embarrassed on many occasions and i can say i had a very unhappy experience at that hotel.

4/10

Poor

19 Feb 2012

Abhik

Not the Hotel to be at

The AC was far to small to make the big room cool. The bed was pretty uncomfortable and certainly gave backache when I got up in the morning. A hot and painful night. The Bathroom flush was not working.And of course the Shower only threw cold water. Over all very bad experience.

8/10

Excellent

08 Feb 2012

Jens

Take a double room

Take a double room even when you are alone. The rooms are just that little bit larger that makes it comfortable.

6/10

Pleasant

05 Feb 2012

Jens

Centrally located, old and well used hotel. Good atmosphare, friendly staff. The room was not great, had a single room on first floor, AC did work effeciently, the noise from the street was load,

4/10

Poor

24 Jan 2012

Peter

Castle Royal

Gloomy executive suite. Shower barely produced water. Poor quality bed.

Tried again in a suite in the Hotel two weeks later, aircon didnt work, bath in such poor condition that we didnt want to get into it. Grime everywhere. offered a cup of coffee or snack to make up for no aircon. Poor or indiferent service. Restaurant on the first visit was good and on the second rather poor quality. Even the coffee machine was out of order. One exceptionally good waiter tried really hard, the rest of the staff seemed indifferent.

Would not stay there again

6/10

Pleasant

23 Jan 2012

Verified traveler

Good for Kenyan standards, Below average European

OK hotel with good sized rooms, but a bit dated. Noisy air-conditioning and very very low water pressure which makes showering a real pain. But for central Mombasa this is one of the only affordable options with decent rooms and pricing. If you want any better you will have to pay almost double the price in one of the top end hotels.

4/10

Poor

17 Jan 2012

Martin

Castle Royal Hotel, Momassa, Kenya

The hotel is aging and unfortunately a coat of paint only delays one finding out about deficiencies.

The main discomfort is the air conditioner. it appears to only make a noise. the fan in the room has more affect. With the high humidity in Mombassa this is very negative.

Luckily the temperature was such that hot water wasnt critical. However hot water makes shaving less painfull.

6/10

Pleasant

16 Jan 2012

Verified traveler

Expensive for what you get...

... but still in a good location and I doubt that there are many good alternatives.

6/10

Pleasant

06 Jan 2012

May

Decent - but not as advertised

There is no rooftop bar, despite the picture of it on this website. Nor a 2nd-floor terrace. There were holes in the sheets. The electricity in the room was finicky. Hot water is only available during certain hours of the day. This would have been manageable - if it were a much cheaper hotel. For hotels in this price range, look up Royal Court, which we saw nearby and seemed much nicer, or consider staying outside the city center. There are plenty of better kept beach-front hotels in Nyali and elsewhere for similar rates.

10/10

Exceptional

24 Sep 2011

Mahesh

Impressed

Centrally Located.Clean Comfortable Rooms with balcony.Option of fan or A/C.
Good early morning Breakfast.Easy access to tourist attractions.Easy transport Available from out side the hotel,taxis or rickshaws.Staff friendly and helpful.

Partner

8/10

Excellent

12 Jul 2011

Justin

Convenient

An ideal pit stop for anyone passing through central Mombassa, not particularly charming but pretty modern, efficient and clean by Kenyan standards.

4/10

Poor

14 Apr 2011

Christine

Castle Royal Hotel, Mombasa

Very pleasant hotel in a historical building. It has retained its old-world charm and is comfortable and conveniently located.

8/10

Excellent

15 Mar 2011

Bob

Catle Royal Hotel, Mombasa

Hotel was fine with room on the fourth floor at the front.. Perhaps a little noisy for some but with air con and curtains closed not a problem. Bar/cafe downstairs nice and airy with good coffee. Ceiling fans kept it reasonably cool in the heat of the afternoon. Food Ok but not very adventurous, service a little erratic at times. Well located just up from the 'Tusks', and within reasonable walking distance of the old town and Fort Jesus.

8/10

Excellent

26 Feb 2011

Helen

Attractive historic hotel, could do with some attention to detail.

This hotel is very attractive - beautifully restored historic building with a lovely open terrace with restaurant, coffee shop and excellent ice cream parlour. The buffet breakfast was good, interesting mix of African and western dishes on offer. We had lunch and dinner, food ok but service extremely slow. Very convenient for town and old town. Tourist information desk helpful. Interesting old photos displayed on the staircase. Our room was disappointing, no promised balcony and we were told this was because we had asked for twin beds. The windows were really filthy making it dingy although, being at the back of the hotel, it was reasonably quiet. Hot water only early morning and evening, otherwise tepid. Apart from that, clean and comfortable and good enough for one night.

Family

8/10

Excellent

01 Feb 2011

Jes

Mombasa

Excellent hotel in the heart of Mombasa

6/10

Pleasant

23 Jan 2011

Truitt

Mombasa Stay

The front desl personnel were rude on my date of check-in. The restaunt staff were lazy and ignored so many customers it was ridiculous. There was only one person working the wait staff that was exeplary hi name is Francis. And to him I offer my thanks for assisting not only myself but my friend whom was traveling with me.
The room was from what i was told a good one as Africa is concerned. I had no real complaints about the room. I did however no ike the fact that I had laundry needed to be doen and it was not. I had to travel with a bag full of dirty laundry.
The neighborhood the hotel is situated in is alright, if they could do something about the \"gum sniffing\" kids it would be better.
I would not recommend anyone eat at the Chinese food restraunt on the premesis...WOW!!! I wish I had room to describe that experience... after we killed the roaches on the table...take it from there.
The photos shown on Expedia are aparently from like 10-15 years ago. The dining areas is almost like that but not really, the street photo...NNNOOOTTT!!!
Overall I had a good time. I would recommend this hotel to travelers and will like to go back myself now that I am better prepared.

Partner

8/10

Excellent

29 Oct 2010

Sue

Castle Royal Hotel, Mombasa

I used this hotel recently for a business trip. It is in a good location at the heart of the town. Staff are very helpful. The room had air con, telly, decent bathroom, clean bedding and towels and was perfectly adequate.

Would recommend this hotel for a short business stay but if you are looking for something more luxurious with relaxing surroundings try the coastal resorts.

6/10

Pleasant

21 Oct 2010

Robin

Not all that you paid for

The hotel is in a good location and within walking distance to the tusks, Fort Jesus and Old Town but it was extreamly noisy in the evening. The bed was not comfortable but the bathroom did have hot water (in the morning and evening but not during the day). The rooms had internet capability (not wireless) but was fairly expensive considering there is an internet cafe just a few doors down. Breakfast was a hot and cold buffet with lots of local selections. They charge you for everything though...we asked to borrow a bottle opener, not even to take it to the room just to open a bottle at the front desk and we were told that it would cost 300 shillings.

Partner

10/10

Exceptional

29 Sep 2010

Carmen

Nice and inexpensive hotel

Wonderful experience, Castle Royal Hotel have a good Tours Information desk, they organize very careful each day you spend in Mombasa.

Partner

6/10

Pleasant

02 Sep 2010

David

Seen better days

Our impression of the Castle Royal is that it is past its time. There was no rooftop garden, the breakfast buffet was not memorable, and the in-house restaurant disappointing.
The staff was courteous and helpful, however, and the price was right. We also liked the location.

8/10

Excellent

09 Jan 2010

Lukanyo

Good but Could be better!

It was generally good. Nice restaurant/bar area, nice part of town!

Partner

10/10

Exceptional

29 Jun 2009

Natalie

Amazing

From the second I arrived at this hotel I loved it. The entrance with the coffee shop to the left and the ice cream parlour to the right was fabulous, the staff at reception were lovely and everything was so nice. The room was spotless and the bed so comfy! Each day it was cleaned to perfection! The hotel even had its own shop selling amazing things and the breakfast, well that was just super scrummy! You should definately stay at this hotel!

10/10

Exceptional

07 May 2009

Peter

Very nice hotel

A really nice hotel - friendly staff who let us check in early (10am, we had just arrived overnight on train) and were very helpful. Good sized and comfortable rooms with AC and fan. Hotel built in open portico style that let lot of fresh air into corridors, important in the hot and sticky climate of Mombasa. Hotel has ground floor coffee shop and bar at front so open to the air with wide screen TV. Only negative was included breakfast wasnt great - their attempt at a full English didn't quite make the grade. Hotel well located on main road only 10-15 mins walk from old town and Fort Jesus.

6/10

Pleasant

17 Mar 2026

Martin Rasmus

Litt slitt hotell

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Alina

Especially the friendliness of the staff was remarkable and made my stay great! Thank you to all!

Self

10/10

Exceptional

28 Nov 2025

Klaus

Sehr freundliches und hilfsbereites Personal, der Pool ist sehr schön

Leisure Self

8/10

Excellent

10 May 2025

Laura

The hotel is a remarkable building and has a nice athmosphere. The bathroom is a bit dated but the rooms are spacious and well equiped. The staff is great and really friendly.

Leisure

8/10

Excellent

14 Jul 2022

Francois

Un hôtel historique,le seul bon hôtel à être ouvert en juillet 2022 dans le centre de Mombassa.
Sa terrasse n’a pas changé depuis la construction de l’hôtel.Un hôtel mythique.

Leisure Friends

2/10

Poor

03 Mar 2020

Verified traveler

Mir hat nichts gefallen,so kann man ein Hotel nicht anbieten!!!

Leisure Partner