Name: Cityblue Creekside Hotel & Suites, Mombasa
Address: New Nyali Bridge, 0702500900, Mombasa, 80100, KE

2/10

Poor

27 Jun 2026

Marisa

I will never stay here again. I had a problem in which I got terribly sick from the food and all they offered was $10 off. When I had an issue, they were trying to hold my stuff hostage until I paid as if I ever said I wasn't going to pay. The food sucks too. Don't go here.

Self

10/10

Exceptional

14 Jun 2026

Emmanuel

I enjoyed my 3 night's stay over the weekend and an extended checkout on my last day at a fair price. The food was excellent and the staff were friendly and helpful. I'd definitely return! Highly recommended!

Self

10/10

Exceptional

11 May 2026

Rashid

Big and comfy rooms, staff was very helpful

Self

10/10

Exceptional

11 May 2026

Melanie

Convenient, reasonable price, front desk pleasant

Self

8/10

Excellent

21 Apr 2026

Jamie

This is a great place to stay on a budget. The staff is great and the breakfast was amazing! There is some noise from the street if you’re a light sleeper.

Partner

10/10

Exceptional

15 Apr 2026

Khamis

The staff are friendly and helpful, the spaces are clean and spotless, and there is a free and comprehensive breakfast menu composed of local delicacies and foreign options (I highly recommend chechebsa).

Self

8/10

Excellent

22 Mar 2026

Angela

Respectable older property. Clean, spacious apartment with 2 balconies. Fresh Meals were cooked to order. Customer service was great from the front desk clerk, restaurant staff and man who helped with baggage... served us fruit juice upon arrival. Breakfast was prepared for our 3:00 am departure! CityBlue goes beyond the call of duty regarding customer service :)

Partner

8/10

Excellent

17 Mar 2026

Melanie

The only thing I did not like was the buffet service for breakfast. They could serve the hot drinks and keep the food warmer. They can come bring the bill versus you going to pay. Lots of wasted time sitting doing nothing when they can be serving. Other than that front desk was quick, polite. Waiters at poolside could be more attentive. Overall impressed for price and location. Would stay again

Friends

4/10

Poor

23 Feb 2026

Sudi

When we checked in at night, No toiletries in the bathroom, we had to wait for the next day to get them. The toilet seat was not flashing down anything at all, the balcony doors were not closing shut and needed to be fixed as well. Early in the morning while jet legged, workers were fixing the roofs which was so loud it woke me up. Purchase your own water to drink people, because if you ask for any water. They will say the house keeper gave you water. Even when the house keeper forgets to give you water. I had to check out 2 days early from the hotel and no refund for 3 days.

Leisure Family

4/10

Poor

14 Feb 2026

Lydia

Great staff, exceptional customer dervice.
Broken doors, dirty floors, old rusty broken toilets.

Business_and_leisure Family

8/10

Excellent

10 Feb 2026

Deb

Yes very nice clean room with a view over the garden, creek and pool.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Mohammedyare

Wonderful place to stay and nice people

10/10

Exceptional

23 Jan 2026

Hana

Beautiful rome, everything is perfect.The view is beautiful.The star is wonderful

10/10

Exceptional

27 Nov 2025

BISHARO MOHAMED

Staff, Rooms, Beach, view, value 10/10,

Family

6/10

Pleasant

14 Nov 2025

GILLIAN

Average hotel. Very basic facilities even in a superior room. Breakfast options were limited and not of international standards.

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Ralph

The hotel is in need of updating and repairs.

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2025

Neil

We were allocated a very spacious room with 2 4 poster beds . Also had a sunny balcony on the mornings
Rooms were cleans every day with fresh towels and free bottles of water supplied

Leisure Partner

10/10

Exceptional

08 Oct 2025

Philip

Very nice and spacious rooms. Great location for either Nyali or Mombasa. Only drawback is there's a lot of street noise for the apartments in the road side (but very quiet on the water side).

10/10

Exceptional

28 Sep 2025

Sam

Lovely, spacious, clean rooms
Staff couldn’t do enough for you

Partner

8/10

Excellent

05 Sep 2025

Robert

Disappointed

The AC in the room didn’t work for two days. Each time they said, they fixed it and walked away and in 15 minutes later it didn’t work. Cold showers for two days.
On the third day, they finally moved us to another room. This space is easy very good, but this time I was very disappointed. Maybe new management

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Nathan

Great clean well kept hotel with water views, monkeys climbing on the balcony, walking distance to grocery and shopping. The restaurant was great, well staffed and friendly all around. This was my 5th hotel on my trip to Kenya and the best overall. It was right on the bridge so transportation was easy as walking outside. I extended my stay.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Douglas

Everything one could hope for in a first stay in Mombasa

Leisure Partner

10/10

Exceptional

20 Jul 2025

Esther

Every thing is good

Business Partner

10/10

Exceptional

15 Jul 2025

Karen Lee

Great overnight stay, with very friendly staff.

Partner

10/10

Exceptional

08 Jul 2025

Brigitte

Convenient location from town centre, great selection of Swahili food for breakfast, nice pool bar with a great cocktail selection, excellent staff

Business Self

8/10

Excellent

08 Jul 2025

Richard

Beautiful serenw environment

6/10

Pleasant

20 May 2025

Tasneem

Paid for creek view room but hotel tried to give a room in the basement after fighting with they gave a room but not totally satisfied.

Leisure Self

8/10

Excellent

04 Apr 2025

Allison

Nice view on water side… but hotel is dated staff is good smells very mouldy.

8/10

Excellent

05 Jan 2025

Sally

Our 2 days Was okay. The bathroom had stains that can be removed with some stains remover the bed was a bit dusty and the noisy was too loud till midnight. But Friendly helpful staff and lovely breakfast thank you..

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2024

COLLINS

The food was just great ! Kitchen people knowledgeable . Tips allowed ?

10/10

Exceptional

21 Nov 2024

Farina

The hotel is very good and we had a suite overlooking the sea onthe 5th floor.
Outstanding service from all staff, especially Irene on front desk and Raheem the manager.
Thank you for a wonderful experience.

Partner

8/10

Excellent

10 Nov 2024

paul

Great place

Leisure Family

8/10

Excellent

30 Oct 2024

Kemp

OK place

Business_and_leisure Pet

10/10

Exceptional

21 Oct 2024

Mateusz

We spent one night at this hotel before the safari trip. We were given a better room. Overall impression very positive.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Evelyne

OUR WEEK LONG SAFE HAVEN!

Cityblue Creekside gave us such lovely memories. We spent a week with them and the photos didn’t prepare us for the beauty we found. Amazing ambience… the food was prepared with so much love and the staff was more than helpful and polite. Please reward Fatima she was absolutely amazing! But every single member of staff that catered to us was exceptional! I am already telling my friends about you so keep the standards high! I was skeptical as I booked but I am glad I did because the experience was phenomenal!

Partner

6/10

Pleasant

06 Oct 2024

Isaac

Good for business travellers who have meetings in Nyali area.

Business Self

10/10

Exceptional

07 Sep 2024

Tammy

After leaving another property because it didn’t meet my standards, my boyfriend recommended this hotel.
When we pulled up, I already knew we were in for a treat!

The front desk personnel was so pleasant and treated us like royalty. The room was GORGEOUS and overlooking the creek which made for a wonderful view.

The pool was refreshing, the drinks were refreshing and the food was exceptional! Thank you for making Mombasa memorable for us! I will definitely stay here again when I’m on this side of the world. 10/10!!!

Leisure Partner

2/10

Poor

26 Aug 2024

Fauzia

The ocean is polluted , alot of pungent smell around the pool area . Not many food options , no snacks available at tea time . The overall condition is below average .

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

Tehetna

I had a good 3 day stay at the hotel. The staff were really nice and very helpful!

Leisure Friends

10/10

Exceptional

30 Jul 2024

Sean

What we liked most about the property was its polite & courteous staff. Specifically, a young lady we met named Maggie. She was the first smile that greeted us as we entered the pool bar area. She was so kind & sweet. Maggie gave us wonderful ideas on things to do, places to go while visiting Mombasa. Her hospitality will be remembered by these Americans! The property is also very clean & the rooms are huge with great amenities.

Leisure

10/10

Exceptional

09 Jul 2024

Robert

Live well in Monbasa

Very nice hotel. Best one I have stayed in in Mombasa.

Friendly staff and a good cabana outside with good food

Self

8/10

Excellent

08 Jul 2024

Ahmed Ali

It was really awesome staying there with great view

Self

8/10

Excellent

06 Jul 2024

steven

Service bad

Leisure Partner

2/10

Poor

04 Jul 2024

Harsha

We arrived around 10 pm after long flight and offered fresh mango juice at front desk which was thirst crunching. After this the horrible experience started when we taken to the room. Next to the room there was you g kids party going on and therefore requested for quieter room as we wanted to have shower and go to bed.
After unpacking we found that there was no hot water to have shower which apparently the staff at the front desk was aware but despite we were taken to the room. After reporting the water issue we were asked to move third time. We were told tired to move so told them if we could just have shower in another room instead of moving.
That was denied so we stayed in the room and went to bed.
When we were sleep the phone rang and it was front desk asking us if we could move. We replied to the caller that we will talk in the morning and which we did to the staff. The manager was not available, the staff tried to contact but he would not answer. The staff gave us the contact card to which he was emailed. So far has not received any response back. We had paid at the time of booking with Expedia.

Leisure Partner

6/10

Pleasant

28 Jun 2024

Janielle

The hotel is located between Old Town and Nyali which is quite convenient. The room furnishings and ambience is lovely. The only complaint would be the noisy loud bar music coming from the pool bar until late hours and the pillows that are not very comfortable.

Leisure Partner

10/10

Exceptional

28 May 2024

Josephus

I enjoyed my stay at this property. I would recommend you stay here when you visit

4/10

Poor

12 Apr 2024

Marvin

No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property

Leisure Self

10/10

Exceptional

11 Apr 2024

Rebecca

Beautiful property overlooking Tudor Creek. Wonderful facilities. Friendly staff. A lovely pool. Very safe.

Business_and_leisure Self

10/10

Exceptional

08 Apr 2024

PAUL

Best customer service experience so far, Fatma, you’re the best 🙌

6/10

Pleasant

16 Feb 2024

SIMON

Nice place next to highway. The noise from traffic can be high if you get the room in the block facing the highway.

Business

10/10

Exceptional

02 Feb 2024

Marina

The room was clean and I loved the ambiance. The staff at the reception was amazing

Leisure Family

10/10

Exceptional

28 Jan 2024

ugas

They have well trained employees wow

Business Self

2/10

Poor

25 Jan 2024

Mohamed

I was over charged and never stayed in the room I paid for . I would never use Expedia again to book anything as you don’t do your homework about properties as they don’t know how to treat their customer.

10/10

Exceptional

24 Jan 2024

Ugas

I am in wheelchair ♿️ and they really treats me like a King the employees and their managers are fantastic. One guy his name was Douglas was really good.

Self

8/10

Excellent

06 Nov 2023

FRANCIS

My Experience at CityBlue

The place is fabulous, and the service was great. Nice terrace. But one issue they have to work on is finding a way to contain or keep the flies away. Flies can easily distribute bacteria after landing on human or animal stool, dead bodies, and rotten things around us. So keeping flies away is very crucial.

Partner

8/10

Excellent

03 Oct 2023

Stacey

Lovely stay!

Leisure Self

4/10

Poor

28 Sep 2023

XTREME

Property Needs an update , very poor condition.
Bathrooms not cleaned properly , doors to balcony not closing properly, air condition just making noise instead of cold air .
Very poor property generally would rate as a 2 star not a 4 star property

Business

6/10

Pleasant

21 Sep 2023

Frank

Very convenient location. The front desk staff was helpful. Lifts were not working. Room had not been thoroughly cleaned and items were still in refrigerator and glasses had been used.

The breakfast buffet was very nice and the staff accommodating.

Leisure Partner

10/10

Exceptional

23 Jul 2023

Charles

Great place a convenient location. Friendly helpful staff

Business Partner

10/10

Exceptional

22 Apr 2023

Lazidavion

I loved Kenya . I just left hours ago . I will be vsiting back and will try to book again

Leisure Self

8/10

Excellent

18 Apr 2023

Onime

Great customer service, great room size, facilities could be better maintained

Leisure Self

4/10

Poor

14 Feb 2023

Leslie

A sad disappointment

I was disappointed with this hotel as it felt like I was staying in a motel. The elevator broke and I had to haul my luggage down 3 flights. It lacks cleanliness and maintenance. I booked according to the reviews but was sadly shocked that the ratings are the opposite of what I experienced. In fact, Mombasa is a disappointment, and I was happy that I only booked one day in this town. Never will I ever go back!!!

Self

10/10

Exceptional

14 Feb 2023

GC

View was splendid. Staff were superb.

Leisure Partner

10/10

Exceptional

30 Dec 2022

Irene

I had booked to treat my family in Kenya. The staff were very helpful offering excellent services. Food very good. Loved the cleanliness. The rooms are very spacious. Responded to any inquiries in a timely manner. Would definitely book again.

Leisure Family

10/10

Exceptional

12 Dec 2022

Oliver

It was an awesome stay

Leisure Partner

10/10

Exceptional

19 Sep 2022

Stacey

An amazing hotel in the middle of Mombasa. Ideal location with very easy transfers. Excellent communication and support before and during the trip, helping us book train tickets and meeting our safari guide. Hotel room, facilities and outdoor area were perfect. Very quiet and clean. Every member of staff was incredibly helpful and made our stay very special. The food was amazing and so much choice. They even made us take away breakfasts for our very early 5am starts. Would definitely recommend and stay again.

Leisure Partner

8/10

Excellent

30 Jul 2022

Verified traveler

This hotel was much nicer than i had expected from reading the reviews and seeing the pictures. It was actually a lovely hotel and large rooms. The only thing that was uncomfortable was the the duvet which was super heavy and hot and there was no tpp sheet.

Business

6/10

Pleasant

28 May 2022

Zulfikar

The staff were helpful. The hotel is not maintained. I would not stay there again

Leisure Family

8/10

Excellent

03 May 2022

Benjamin

Location perfect, value for money excellent

2/10

Poor

02 May 2022

Shad

The hotel scammed me, charged me 3 times on one booking!!!! The staff was rude and management as well!!!

2/10

Poor

19 Apr 2022

Malkia

Nothing

Leisure Family_with_children

10/10

Exceptional

15 Mar 2022

Brian Elly

It was amazing and friendly staff

Friends_and_family Family

10/10

Exceptional

12 Mar 2022

Taurus

The staff was excellent especially Elijah he went above and beyond to make sure I was having a great stay. The food was also very good, and they even made us local dishes that weren't listed on the menu when asked.

Leisure Partner

6/10

Pleasant

17 Jan 2022

Roselyn

Nice place but neglected. Cleanliness is wanting.

Business Self

8/10

Excellent

10 Nov 2021

Adrianne

Not a bad stay

Pros: The check-in process was smooth, the rooms were well cleaned, the environment was peaceful and quiet, most staff are helpful and friendly and they allow you to get food/drinks from outside. Cons: there is no welcome drink if you are thirsty. The breakfast buffet was good but not lots of options. We were disappointed on one of the days that fries and sandwiches were not available which we thought are very basic for a hotel not to have and the reason given was there was no cooking oil. That was pretty shocking so we ordered from outside. The operations manager offered us a complimentary meal but they should do better. Lastly, there was a waiter named John at the poolside that always found a way to mess our orders and bring what we did not ask for *sigh*

Friends_and_family Friends