Hotel EnglishPoint & Spa

4/10

Poor

03 Apr 2026

Justin

Staff was nice and helpful. Room was spacious. Food was terrible and overpriced. Tried four of the restaurants and none of the food was good. Plenty of restaurants off site that were better and cheaper. Food is catered to Muslims (halal)

Partner

4/10

Poor

01 Mar 2026

Peter

The room was a suite, beautiful once. But withno maintenance it had deteriorated to an absurd amount, bathhroom cabinet doors almost falling off in your hands, dirty paint, tv has 4 channels 3 are football, hdmi ports removed, even the room number had missing numbers
The pool is the best feature if you ignore the many missing tiles. Ordering food is easy mostly, thecwaut is ridiculous but when it comes it is delicious and fresh. Breakfast is just ok. Staff are friendly enough. But everything is worn. The bed was great comfortable. Had to plead to get a second swipe to keep the ac running when i went out ofvtge room. Cleaners turned up when they want. Even wake you to clean the room in the morning. It is way overpriced. Stay once only, not again

Partner

2/10

Poor

24 Feb 2026

Smit

Disgusting rooms, with cockroaches, broken and old furniture and unclean towels and bathrooms that were not cleaned and had to be cleaned in front of us. Staff were very nice, helpful and lovely, this neglect is to be placed on management/owners who are cost-cutting due to apparent financial difficulties.

Family

4/10

Poor

07 Feb 2026

Patricia

The room provided was not at all like the pictures. The air conditioner hardly worked. All the living & dining room furnishings were outdoor items. Towels were thread bare. Facilities need extreme maintenance.

Leisure Partner

6/10

Pleasant

07 Feb 2026

MARK

No hot water in the morning and AC didn’t work very well. Otherwise a great location and loved the swimming pool.

8/10

Excellent

30 Jan 2026

Andrew

Rooms were modern and clean, but way too small for the price....I think they should double the double rooms.way too small for a couple
Felt cramped

Business_and_leisure Friends

10/10

Exceptional

25 Jan 2026

Jason

Clean, good facilities, helpful staff, good vibes. If you want typical beach activities close by, this is not the hotel for you. If you want an excellent base to explore Mombasa from,then this is the one.

Partner

10/10

Exceptional

15 Jan 2026

Hassan

Breakfast set up wasn’t organized as it’s spread into many corners. It would be better if you have everything in one area that way you can easily make your choice. Some of the items are hidden in small corners. So the layout could be better organized.

Business Self

10/10

Exceptional

12 Jan 2026

jacqueline

The staff were wonderful the chap that checked me in was amazing (unfortunately I didn’t get his name). The driver and all the reception staff were great. But the real star was Beverley in the spa. So helpful and considerate. All in all the staff made my stay very pleasant. I have mobility issues and was so well looked after

Leisure Self

10/10

Exceptional

07 Jan 2026

Nawal

This hotel was excellent. We enjoyed very much. We will go back and recommend to our friends and relatives.

Leisure Partner

8/10

Excellent

23 Dec 2025

Bashir

Everything was good. I really want it a room facing the ocean which I booked it for but and didn’t get it. Otherwise it was good.

Family_with_children

10/10

Exceptional

22 Dec 2025

Evans

Beautiful place

2/10

Poor

16 Dec 2025

ABDILKADIR

terrible air conditioning not working roaches in room you could not imagine how hot it is and the air conditioning not working definitely would not recommend

10/10

Exceptional

13 Dec 2025

Irene

Room spotless. Friendly staff.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Nicolas

The amenities could use some improvement, particularly the internet connection. I had difficulty joining virtual calls from my room due to the unstable network. On a positive note, the room was very clean, and the staff were consistently courteous and professional.

Business

6/10

Pleasant

02 Nov 2025

Hugo

Interesting smell throughout and the AC shut of in the middle of the night. Service at the restaurant was incredible though.

6/10

Pleasant

01 Nov 2025

Fayzi

Room was is in good condtion and staff was courteous.
when you order food/drinks from bar, make sure waiter has your signature! bills from others can be charged to you!

10/10

Exceptional

14 Oct 2025

Medina Birungi

Yes

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

John

Perfect for family and entertainment

Business_and_leisure Self

4/10

Poor

03 Oct 2025

Becky

Arrived to the hotel smelling like sewage, especially in the elevator. Aircon barely worked and kept turning off, throughout the night it made a noise like an airplane was taking off. The blackout curtain is there but doesn’t fit the window so light pours in still. There was dried blood stain on my sheets and we got food pounding from the Indian restaurant. Lastly for some reason the hotel was playing loud party music in the hallway where our room was - had to ring them and ask them to turn it off as we were sleeping. The gym is well equipped and nice but again the aircon was so weak it was like a sauna working out in there.

Leisure Family

10/10

Exceptional

06 Sep 2025

Charity

Everything on this property is 10/10 looking forward to coming back and staying more days!!

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

Abdihakim

The proper is under receivership and its managements is not running the facility well .

4/10

Poor

15 Aug 2025

Oscar

I did not have internet

Business Self

10/10

Exceptional

09 Aug 2025

Stephen

Great food, drinks and music. Wonderful breakfast. Excellent staff. Definitely will be back.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Steven

Mombasa Great Stay

The stay was awesome, super safe with all restaurants and amenities within the same compound

Business

10/10

Exceptional

19 Jul 2025

Isabelle

It’s perfect

8/10

Excellent

14 Jul 2025

Tahirah

Amazing staff, property is up kept well, food choices and selection where excellent. Lots to do close by and very safe.

Business_and_leisure Self

10/10

Exceptional

08 Jul 2025

Evans

Love it

Leisure Partner

8/10

Excellent

29 May 2025

Verified traveler

Great hotel

Great place to stay

Friends_and_family Family

10/10

Exceptional

11 May 2025

Felicia

The 3 bedroom seaview was absolutely superb. It was tasteful furnished and decorated.

Leisure Family

10/10

Exceptional

04 Apr 2025

Abdi

Good

8/10

Excellent

30 Mar 2025

Samuel Oyier

Ok

10/10

Exceptional

10 Mar 2025

Michael

Restful stay close to the city

Modern hotel with large pool and a good selection of restaurants. Good view of the city especially at dawn and sunset. There is a beach but not sure about water quality. Pool was good but a shower in the changing room would be useful.
Room fairly small but well equipped. Glass door and window to the bathroom is ok for privacy but the light wakes the other occupant at night
Not cheap but worth the cost

Partner

8/10

Excellent

06 Mar 2025

Michael

Great dining options. Beach and ocean views.

2/10

Poor

28 Feb 2025

sherry

All 3 rooms we booked air conditioner went out, didn't have fans in two of the rooms. Moved us to different t rooms and the air was out. Would not make any adjustments on room rates . Then refused to let us out of parking lot for a 4 dollar payment for laundry

Business_and_leisure Friends

10/10

Exceptional

26 Feb 2025

Roshen Aisha Sekandi

Excellent service and professional staff

Leisure

10/10

Exceptional

23 Feb 2025

vimal

Right near the water. Nice view's

Business_and_leisure Partner

8/10

Excellent

17 Feb 2025

Diane

The choice of different restaurants was nice since I stayed a few days. The staff are all very nice and professional. I enjoyed a room upgrade due to my travel status with Expedia, which was a nice surprise and very welcome. I would stay here again.

Business Self

10/10

Exceptional

15 Feb 2025

Moraa

It was beautiful and the stuff were helpful and polite . I give them 5 ⭐⭐⭐⭐

Leisure Partner

2/10

Poor

27 Jan 2025

Abdulkadir

Front desk staff was unprofessional
They room was dirty and bug bed I will not recommend anyone to stay there with that much expensive pric.

Business_and_leisure Family

8/10

Excellent

13 Jan 2025

karim

Hotel was located in a convenient location and had a beautiful view! Overall, the property needs a bit of a refresher but it definitely offers the beauty that Mombasa has to offer!

Leisure Family

8/10

Excellent

04 Jan 2025

Munir

Property has great potential but hadn’t been maintained well. Appliances and hot water not working properly. Suites are very spacious and comfortable but feels neglected. Staff were courteous and helpful.

Leisure Family

2/10

Poor

01 Jan 2025

Anthony

This hotel is marketed as an upscale hotel and I believe at one point it was. The staff go above and beyond and they genuinely want to see you have a pleasant experience.
The issues I had was that the was mildew and stains on the grouting in the shower and around the tub. The cable or satellite tv the claim to have is a lie. Every single room had basic maintenance ver the air local tv channels. The WiFi sucks, there is not other way to explain it. I used a site to measure the download and upload speed. Got 28.96 Mbps download speeds and 30 Mbps upload speed. Regrettable I think the owners or investors are only interested in a return and very little go s back into maintenance or upgrades

Leisure Partner

10/10

Exceptional

20 Dec 2024

Abdulkadir

FANTASTIC HOTEL

Leisure Family_with_children

10/10

Exceptional

25 Nov 2024

Brian Kaaya

A week at EnglishPoint

EnglishPoint came with some good recommendations from my hosts but I was not prepared for the upgrade I received at checkin. Made my entire stay even exceptional

Business

6/10

Pleasant

08 Nov 2024

William

This was my fourth time staying at this property and the location is great and facilities within the grounds are great, staff are friendly and property is ok however on every occasion there has been issues with the air conditioning and being in mombasa where it can get relatively humid , the air con is a must. The management are obviously aware of an issue as they have placed cheap pedestal fans in the rooms , which are very noisy.

Leisure Self

4/10

Poor

06 Oct 2024

Emmanuel

I did not like the double-standards with which they enforced the dress code at the breakfast restaurant which speaks to a mindset of racial supremacy on the staff's part.

Business_and_leisure Partner

8/10

Excellent

29 Sep 2024

Nicolas

I had a memorable stay

Business

10/10

Exceptional

13 Sep 2024

John

The pool is fantastic and tte beach was very nice.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Jumah

One of the best hotels I've stayed in. Polite staff, secure premises, clean, & staff try hard to make your stay comfortable.

10/10

Exceptional

01 Sep 2024

Samuel

Awesome place to stay and relax, chill in the evening and watch the sunset.

Leisure

8/10

Excellent

14 Aug 2024

Mjumbe

The rooms were specious and clean. The access to the deck and the view.. The staff are friendly.

Leisure Family

10/10

Exceptional

02 Aug 2024

Marie

Staff is great, but was difficult communicating when ordering room service. Internet was not great

Leisure Self

4/10

Poor

28 Jul 2024

Cheikh Talibouya

Our stay

We liked the atmosphere and location the view was amazing,the flat was huge and spacious .food was really nice at the restaurant the staff were really friendly and nice.Want to Thank the chef who gave us a cake for my daughter’s birthday just for two hours amazing cake really appreciate.
The flat was filled with cockroaches they kept on crawling around in the kitchen and rooms even in the hot water kettle and the cups which were kept for coffee really filthy and disgusting .
At breakfast on the second day we had a very rude lady at the egg and pancake station she didn’t like us to order she thought it was too much she kept on rolling her eyes wet paid for the breakfast and why she is treating us like she is doing us a favor very disappointed.we requested for waffles for half an hour and she didn’t give us unfortunately she didn’t know that I understand Swahili so she told the kitchen not to make the waffles as the time has passed very very bad service she spoiled our day and ruined our breakfast.at the same time there was a really wonderful gentleman who served us with smile and made sure we had why we asked for .

Friends_and_family Family

8/10

Excellent

25 Jul 2024

MERCY

I like the security provided,cleanliness's and the staff attitude.

10/10

Exceptional

25 Jul 2024

Mohammed Ali

Excellent service thank you

10/10

Exceptional

24 Jul 2024

Anthony

The staff was wonderful

Business Family

10/10

Exceptional

19 Jul 2024

Pietro

Comfortable hotel with high stadard if you want to stay in the city but away from the hustle and bustle of the city. For eating no problem, you can find all kinds of food in the 5 restaurants in English point Marina. Nothing else around in a walk distance.

Business_and_leisure

8/10

Excellent

14 Jul 2024

Neil

Property was lovely with ample dining and drink facilities on site. Taxi or tuk tuk is needed to get around as there isn’t anywhere you can walk to. We arrived during a power cut and were unable to check-in for a while. We went to the coffee shop to while away the time. The staff were wonderful and did their best. Just chill, this is Kenya.

Leisure Friends

8/10

Excellent

08 Jul 2024

Verified traveler

Outstanding Hotel whether Business or Personal

The people and the staff that work at the hotel and restaurants is exemplary. They are attentive, polite, and go out of their way to make sure you are comfortable and attended to. If there is a problem they are quick to resolve it or do their utmost best to resolve it. This is an excellent hotel to stay at whether you are there for business or personal. They have a full gym for those of us that like to work out and a constant on staff personal trainer. The spa is immaculate. I cannot say enough about the cleanliness of the hotel, restaurants, and restrooms. I have stayed here now twice and this continues to be my hotel of choice in Mombasa.

Business

8/10

Excellent

27 Jun 2024

Nicolas

Enjoyable atmosphere

Enjoyable atmosphere, clean and comfortable. And also friendly staff.

Business

10/10

Exceptional

21 Jun 2024

Cliff

Courteous stsff

Leisure Self

8/10

Excellent

21 Jun 2024

Gemma

End of holiday stay in Mombasa

Lovely hotel, a little bit more on the corporate side than having that holiday vibe. The location right on the water is spectacular.

I didn't eat here as at the end of my vacation, the prices were quite high.

Room was huge and clean, but the aircon was very weak even on full blast so it was a very warm night.

Self

8/10

Excellent

16 Jun 2024

Nina

The hotel is in a lovely development with great views of old town Mombasa. Unfortunately there was no water taxi service to visit old town. Customer service was excellent until we came to check out, whereby I was double-charged for a bar bill and it took over 15 minutes for them to resolve and take from my bill. Sadly that spoilt our experience

Leisure Partner

10/10

Exceptional

12 Jun 2024

Elias

Great Stay

10/10

Exceptional

30 May 2024

Ilyas

I like everything think

10/10

Exceptional

28 May 2024

SHAHID

Nice property and staff

Leisure Family_with_children

10/10

Exceptional

27 May 2024

Harsev

10/10 amenities and services. Made my stay in Mombasa perfect!

Business_and_leisure Self

10/10

Exceptional

25 May 2024

Naeem

Excellent Service

Business Family

10/10

Exceptional

25 May 2024

Naeem

Excellent Staff.

10/10

Exceptional

24 May 2024

Deeyon

Next time I come to Kenya this will be my hotel. Highly recommend the staff are great and very helpful

Leisure Family

4/10

Poor

10 May 2024

Camille K

While this property, on the surface, looks nice, there were a lot of things that were inconvenient in staying here. First, I will say that the staff at the front desk and the security booth at the front were wonderful. In addition, Leonard and Mohammed, our servers at the restaurants we tried were also very kind to us. Unfortunately, that is where our positive experiences ended. Our room was very large but appeared to be more of a long-term stay apartment and it was hard to get any Ubers to agree to pick us up from here. The tub in the second bathroom had not been cleaned in a while and the air conditioning was barely functioning. It would shut off at random times or just blow hot air instead of cooling the room down. The restaurant food was not the best and when I expressed that I did not like the chicken sharma dish, there was no offer to replace it or take it off the bill even though I only took one bite out of it. The place where breakfast was served was the most unwelcome that we felt. Upon walking in, the entire staff stared at me and came up to me to tell me that my clothing was not ok. I was wearing a regular romper with shorts that were just above my knees (nowhere near being booty shorts) and a cardigan on top. I am a 40yr old married woman so my clothes aren't overly revealing nor inappropriate and I saw other patrons wearing shorter shorts than me who had not been approached. We barely ate our breakfast and left as quickly as we could to check out.

Leisure Partner

10/10

Exceptional

07 May 2024

Elias

Absolutely I like how the staff are freindly, Rooms are clean and the security are also freindly, swimming pool is clean.

8/10

Excellent

23 Apr 2024

Ayman

The staff were courteous!

Leisure Partner

10/10

Exceptional

17 Apr 2024

Derek

The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍

Business_and_leisure Friends

10/10

Exceptional

03 Apr 2024

Mulili

Fantastic place, my family enjoyed it. Will definitely revisit it soon

Leisure Family

8/10

Excellent

23 Feb 2024

kevin

Everything was awsome. unfortunatly there was no hot water in yhe shower at this time.

Leisure Partner

10/10

Exceptional

23 Feb 2024

Josephus

The property is fantastic, can't wait to visit again.

4/10

Poor

20 Feb 2024

Marc-Antoine

The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms).

The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.

Leisure Partner

4/10

Poor

12 Feb 2024

Omar

The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club

Business_and_leisure Family_with_children

10/10

Exceptional

08 Feb 2024

Michael

We loved the view of the bay from the 4th floor

10/10

Exceptional

01 Feb 2024

Jasmin

Great stay.

Leisure Family

8/10

Excellent

06 Jan 2024

Joshua

We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed.

Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu.

The food was good, with a decent buffet selection

10/10

Exceptional

13 Dec 2023

Rachel

Beautiful and spacious rooms

10/10

Exceptional

10 Dec 2023

Robert

Generally a good place. Only have several restaurants in main property rather on the beach front only

Leisure

8/10

Excellent

02 Dec 2023

Zulfikar

Property is good, they are clean and staff are friendly.

Leisure Family

10/10

Exceptional

27 Nov 2023

Frankie

This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space.
The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.

Leisure Partner

4/10

Poor

21 Nov 2023

L

Beautiful place, bad maintenance .

Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….

Partner

10/10

Exceptional

06 Nov 2023

Ebenezer

Look for Nikodemus to serve you any kind of food, he is a good guy

Business_and_leisure Family

4/10

Poor

22 Oct 2023

paulo

I liked the staff and the facilities are modern and comfortable.
There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in.
The AC says 18C, but the lowest temperature it runs is 25C at best.

Business Self

8/10

Excellent

15 Oct 2023

Verified traveler

JMH

Had a very pleasant 3 night stay with the family in English point marina. Check in process and service from reception staff was amazing. Massive shout out to Dalma who was particularly helpful throughout.
Breakfast could be hit / miss and parts of the building could do with some TLC but I’d definitely stay at English point again if in Mombasa.

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Admasu

For those who like space

This hotel is for families or groups because you get more than one room.
I travel quite a bit and my thing is roominess and cleanliness and so these days I tend to go with VRBO or Airbnb. I booked this hotel immediately after I looked at the square footage and I found it was more than I bargained for. It is in a kind of residential area and quiet {you just have to live with the crows :) }. If you want to dip in the ocean it is there and if you prefer a pool it is there. The food was good (the coffee may take a couple of more minutes to arrive at your table than you want- no big deal to me). The staff was very polite everywhere including salutes in some areas, The rooms were very clean.
Simply, I would give this hotel the maximum score in all aspects but certain areas of it have a sewerage smell. I am sure it is something they can fix easily and it wouldn't deter me from returning if I went back for any reason

Self

6/10

Pleasant

18 Sep 2023

Robert

Nice clean modern property, really great pool and nice area, however, the service was slower than molasses rolling uphill, we waited 2 hours for food. Also the Electricity went off completely on Saturday morning for a long period not because of a power cut, but just went off, they fixed it eventually but it cannibalized much of my saturday morning and was an unnecessary inconvenience, I would not go back.

Leisure Partner

10/10

Exceptional

17 Sep 2023

Anthony

Excellent room. Beautiful views of Old Town across the creek! Great restaurants, good food. Good quality live music to enjoy on the Deck. Spa, swimming pool were wonderful.

Leisure Partner

6/10

Pleasant

19 Aug 2023

Zulfikar

This is a continuation of my previous check-in post. The check-in process was rough and was resolved the next day by the hotel. All services were slow. If you order food, it takes the better part of an hour for the food to arrive to your table. This place is not meant for families, there was late night music that echos through the property that makes it hard for kids to sleep.

The pier had an amazing view.

We celebrated my kid’s bday at the Margarita Restaurant. The head chef Andre, and the head baker Jeremiah coordinated everything for us and that was a great experience. The baker made the custom cake exactly to expectations and we had the whole restaurant to ourselves for the party.

I would have given it one star but due to the above and beyond services for the bday party, we are giving the experience an overall three star rating. The staff does need to be trained effectively.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2023

Verified traveler

Lovely vacation spot, outstanding service from the reception, restaurant, room service and security. However, one bathroom needed caulking.

Partner

8/10

Excellent

07 Aug 2023

shingo

it's nice place,
I'm going to book ocean view room.

10/10

Exceptional

28 Jul 2023

Agnes

Room were maintained clean. I like that

What didn’t like is the kitchen and laundry room disconnected for guests.. very expensive to do laundry

Leisure

6/10

Pleasant

15 Jul 2023

Eden

The property was clean and I feel safe. The problem was the lady receptionist when I checked out(a heavy set lady with a stitched scar on her forehead), was making me pay my 4 nights stay, which I already paid through expedia. She is very rude, just ignoring me while helping others, made me wait for a long time, while she make and answer phone calls. Other than that, the stay was pleasant.

Leisure

8/10

Excellent

12 Jul 2023

Verified traveler

The staff were very friendly the hotel is very model and clean overall a very nice place to stay

Partner