Name: Prima Life Spalato
Address: Trg Gaje Bulata 5, 5, Split, 21000, HR

6/10

Pleasant

07 Jul 2026

Tomislav

Our stay was comfortable overall. Staff member who checked us in was friendly & genuinely tried to help us. Unfortunately, check-in was awful. The first challenge was parking with no advance information before arrival. We parked illegally to check-in.

Finding the reception desk was also a challenge. There's no clear exterior signage on where to check in, just a small paper notice taped to one of the entrance doors, which was easy to miss. The reception desk was unattended with no bell or other way to notify staff we were there. We had to call the hotel, wait for someone to answer, and then wait awhile for staff to come to the desk. After checking in, we learned the hotel's parking spaces were full. The receptionist kindly provided addresses of several nearby public parking garages, but it would have helped to get that info before we got there.

Primo Life has friendly staff and a nice property, but arrival and check-in could be greatly improved. Please provide guests with parking information before arrival (including alternative parking options if on-site parking is full), improve exterior signage, and ensure guests have an easy way to reach staff when the reception desk is unattended.

Again, the property was nice. The AC was amazing! The room was clean, but please give guests full-sized bath towels instead of hand towels for showering and ones without rips. We needed ear plugs from the club nearby and couldn't escape the strong bass booming until nearly morning.

Family_with_children

8/10

Excellent

18 Jun 2026

Yves

Really an excellent find despite the external appearances.A little gem close close to the Diocletien palace and easy connection to many interesting spots.
Excellent staff .

Partner

4/10

Poor

14 Jun 2026

Alaine

The room had windows only 10 ft high. So strange! There was a huge air conditioner unit outside that sounded like factory all night and once you got used to that, a techno rave pumping very loud music too 5am. No sleep at all. The mattress was so hard and its in a 3 floor abandoned shopping centre with lift in and out the escalators had been blocked off and so figure there’s a fire hazard waiting to happen. Did not enjoy this place at all good job was only one night. Terrible value for money!

Partner

2/10

Poor

12 Jun 2026

Jackson

It’s in an abandoned shopping mall. That is exactly how it is ran. We got to the hotel at 3:00 pm during operating hours. The staff was not there to check us in. After waiting 2 hours they did not show up or answer phone calls so we left and applied for a refund.

Friends

6/10

Pleasant

08 Jun 2026

Yves

Very good location
Highly competent and motivated
staff working within a building under
a total renovation ( 2 hotels on the same third floor of a 4 floors complex )

Partner

10/10

Exceptional

01 Jun 2026

Donald

Hotel is great, on an upper floor of a failed mall so don’t let that put you off. Location of hotel is perfect for old town and the waterfront. Staff were very helpful. There is NO parking at the hotel. We ended up in a pay lot that was reasonably close - but pricey.

Partner

10/10

Exceptional

29 May 2026

James

Large clean and tidy room. Room window small and high up so you could not see out.
Hotel built above derelict/ closed shopping centre which was slightly off putting.
Very central to everything within a 15 minute walk to the ferry and bus station.

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Gyan

Nicely located but very basic. No eating facilities in this hotel

Leisure Partner

2/10

Poor

10 Sep 2025

FREIDOON

Inconvenient and hard to find the property. Parking was off site and hard to get too.

Leisure Family

6/10

Pleasant

08 Sep 2025

Alfredo

Don't expect too much

The only good thing about this hotel is the location. It is right at the edge of old town. Very easy to navigate.

Hotels.com should not allow to call this place a 4star hotel. Maybe back in the 80s it was, but not by today's standards. I'm not even mad cause you get what you paid for I guess. Not gonna lie though, i was expecting it to be really really really really bad after reading the reviews. The decor could really use an upgrade. The hotel is located on a third floor of an abandoned mall. The pictures online are not the same at all.

Friends_and_family Family

6/10

Pleasant

02 Jul 2025

Verified traveler

Not what was expected

We ended up leaving our luggage in the room and finding a different hotel room for our one night stay.
Did not realize the rooms sit on top of a huge nightclub that ends at 5am. There was also an “incident” that broke the elevator. Grateful they had access to a different elevator…but this isn’t a great place to stay unless you’re stumbling up from the nightclub looking for a room.

8/10

Excellent

13 Jun 2025

David Andrew

Central location

Leisure Family

10/10

Exceptional

13 Jun 2025

Craig

Generally good place to stay, central as it gets. Staff helpful, arranged airport transfers for us. Out of hours check in wasn’t a problem. Communal areas in need of some TLC but rooms were recently modernised.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Rita

Amazing location

Leisure Self

10/10

Exceptional

31 May 2025

Adam James

Great location . Staff were very helpful and friendly

Leisure Friends

4/10

Poor

26 May 2025

Shirley

No sleeping facilities for baby

Rooms were fine however we specified at time of booking and again 5 days prior to stay that we required a baby cot.
There was no cot in the room on arrival. We requested one and were told one would be put in the room. When we returned to the room it was not there and there was nobody in reception to ask. We phoned the hotel manager who said he would deliver one, now 11pm approx and needing somewhere for baby to sleep. Eventually a cot was delivered but it was broken and unsafe for baby to use. Baby had nowhere to sleep which was unacceptable. Could not therefore recommend using this hotel if travelling with a child.

Friends_and_family Family

6/10

Pleasant

03 May 2025

elizabeth

The bathroom and bed were clean but there was a big stain on the sofa. Automatic check- in was ok but we would have struggled if we had not been brought by a TAXI that was booked via the hotel. TAXI was great

Leisure Friends

10/10

Exceptional

01 Oct 2024

Jun

Great staff and very helpful

Business_and_leisure Family

10/10

Exceptional

01 Oct 2024

Jun

Great staff and easy check-in and -out!

Business_and_leisure Family

6/10

Pleasant

28 Sep 2024

Ola

Very very noisy from nearby club

Leisure Family_with_children

10/10

Exceptional

23 Sep 2024

Rhonda

I did t like the exterior and the modernness of the room

Leisure

4/10

Poor

19 Aug 2024

Briony

The room was large, central location, friendly receptionist. Difficult to find entrance at night as in partially empty shopping centre and limited information provided on booking.

Dirty duvets and no food available.

No hot water at 8.30pm. In the morning we had hot water but plug blocked and so shower flooded bathroom.

No secure storage available for luggage once checked out although the staff did allow us to leave it luggage in hallway.

Leisure Family

4/10

Poor

15 Jul 2024

Todd

The location was good and the staff was friendly. But they missrepresented the room, they call it a suite and charge 200 extra for an extra person. But its actually just a single small room. And the a/c doesnt work, which makes it really hard to sleep.

Business_and_leisure Friends

4/10

Poor

15 Jul 2024

Violet

Horrible. \"Hotel\" is the top floor of an abandoned mall. Very unsafe, creepy, and reminiscent of the walking dead. It got even worse when we were kept up all night from the nightclub next door and people screaming outside

Leisure

2/10

Poor

07 Jul 2023

Verified traveler

Do not stay if you want to get some sleep

This is not a hotel. It's a bunch of rooms in the 3rd floor above an abandoned mall (if you have a lot of luggage it's hard to get it there)
Worse of all - it's above a nightclub and is impossible to sleep till 5am till the nightclub stops the music.

Friends_and_family Family

2/10

Poor

12 Jun 2023

Tom

Loud and no money back

Had to leave the hotel after our first night because there is a night club right underneath the hotel that is open until 5am. The hotel shakes. When we were leaving they said they would give us our money back for the time we didn’t stay there only- no refund for the bad night where we had to leave the hotel and walk the city at 4am. We have yet to receive our money back- over $1000. Not sure what this hotel thinks but they should contact us.

Partner

10/10

Exceptional

14 Apr 2023

Loc

Clean, staffs is very nice, reasonable price, area convenient.

Leisure Family

10/10

Exceptional

15 Oct 2022

Wee

Great location

Partner

10/10

Exceptional

09 Sep 2022

Sylvia

The staff was super friendly and reached out to arrange airport transfers before our arrival. We were located close to a main street leading to the riverwalk. The only issue was that we were able to hear loud music from a disco club into the early morning. Fantastic place other than this minor inconvenience.

Leisure Friends

4/10

Poor

24 Jul 2022

CHRISTA

The hotel was inside a store, the elevator was not working so we had to use the escalators.
Good location

Leisure Family

10/10

Exceptional

04 Jun 2022

Suzanne

Huge room. Very clean and comfortable.

Leisure Partner

2/10

Poor

24 Aug 2021

Ryan

Wouldn't recommend. This property is located in a mall, and after a certain time you have to use a back entrance which was pretty shady. Felt more like a prison.

Both my girlfriend and I have rashes from something being used on the bedding.

Staff was friendly and helped book a transfer to the airport which was nice.

Leisure Partner

10/10

Exceptional

08 Mar 2020

Verified traveler

The ladies at the reception desk where exceptional .

Leisure Family

10/10

Exceptional

06 Dec 2019

Lenore

Spacious Room near the Old Town for a Bargain

The hotel is located on the third floor of a shopping mall with only 10 rooms and located in the heart of the city. You have to enter the shopping mall to find the hotel. We selected the Deluxe Suite, City View room that included 1 very comfy king bed, a double sofa bed, and an infant crib at a rate of only $56. We were in room no. 311. It was lovely modern room, spacious, clean, and the view of the old town was spectacular. The private bathroom was spacious, immaculate, and perfect. We had a comfy king size bed with a sofa bed that Dominic slept on. The hotel confirmed a Pack n Play would be available for our baby to sleep. The staff were friendly, professional, and provided valuable tourist information about Split.

The main reasons we selected this hotel was because of its location to the old town, the spectacular view, and the price could not be beat. The hotel was only a 4 minute walk from the Gregory of Nin Statue, a 5 minute walk to the Diocleatian's Palace and Cathedral of Saint Dominus, a 13 minute walk to the Port of Split, and the Split Marina was only 21 minutes. Available amenities included: a coffee shop/cafe, self parking (a huge perk!), airport shuttle, 24-hour front desk, air conditioning, front desk safe, self-serve laundry, multi-lingual staff, luggage storage, and free WiFi. The rooms included free cribs (a necessity while traveling with an infant), a refrigerator, private bathroom, and free toiletries.

Friends_and_family Family

6/10

Pleasant

29 Nov 2019

Verified traveler

Thought that parking would be on site but was at an open air parking station, which was a short walk but a long drive from the accommodation and one euro per hour. Accommodation very close to old town and had a great meal at Chops and Grill nearby.

Leisure Partner

10/10

Exceptional

18 Oct 2019

Jennifer

Centrally Located, Clean with Elevator.

Great location, walking distance to all of Splits tourist areas, public buses, port. The staff was excellent and helpful and the hotel is spotless. Its a little difficult to find, as it is on the 3rd floor if a shopping mall, but for those with mobity issues, the elevator, which is difficult to find in Split old town, is a huge plus.

Business

10/10

Exceptional

07 Oct 2019

Verified traveler

Very nice, spacious rooms in a great location next to old town, with exceptional staff.

Leisure Family

6/10

Pleasant

29 Sep 2019

Verified traveler

The room was comfortable, and the location was great. However, there was a disco bar below the hotel floor that played from 1 AM to 4 AM the nights we were there. We would not have selected this hotel if we had known.

Leisure Partner

6/10

Pleasant

20 Sep 2019

Verified traveler

The accommodation (I cannot call this a hotel or even an Inn) lacks service and support. This is really a converted apartment.
The biggest problem is the lack of service and support, especially after hour check.
They should at least provide detailed information for the check-in process and after hour check-in process.
The after hour check-in has to use a back entrance which is dark, unpleasant.
Also, we selected the paid parking and it took us more than an hour to find the parking garage due to lack of detailed instruction and direction. This is horrible experience at midnight after travelling for hours to arrive.

4/10

Poor

16 Sep 2019

Diane

We didn't like this place at all. Had to enter through a department store (wasn't really a hotel at all, just two levels of rooms above the department store). The people at the desk were not helpful. Had trouble getting in when we arrived, and couldn't reach the front desk by phone. No onsite restaurant or breakfast service. The staff didn't know how to operate a hotel service. Ran out of toilet paper twice during our stays.

Partner

8/10

Excellent

08 Sep 2019

Eimear

Location location location

Great location and spacious room

Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

Great location, friendly and helpful staff, reasonable price

Business_and_leisure Family

4/10

Poor

23 Jul 2019

Verified traveler

Location good but hotel was 2 Star. —————-/////-////-//////////////////////:

Leisure Family

8/10

Excellent

15 Jul 2019

Verified traveler

the room was very nice and kept spotless, its location is fantastic and I must say the day time receptionist falla with a beard was fantastic an absolute gentleman, there is no amienities breakfast etc or pool but its excellent if these things are not necessary as they were not for my trip

Leisure Friends

8/10

Excellent

05 Jul 2019

Verified traveler

Really nice place, but exterior being renovated so entrance is very dodgy looking

Leisure Friends

6/10

Pleasant

09 Jun 2019

Irene MH

Great location and friendly staff, but ......

The rooms were spacious and nicely decorated but amenities were threadbare ie other than a shower cap and 2 tiny botles of 'hair and body shampoo' nothing else was provided. The front office staff were friendly and helpful and location of the hotel was superb, being just a few minutes' walk to the harbour promenade. However the entrance which had to be through United Colors of Benetton was limited to the hours between 9am-9pm;and the lift access, outside of those hours,at the back to the building was unpleasant as we had to suffer a terrible stench all the time while waiting for the lift. Additionally the front entrance lift was out of service for 2 out of the 3 days that we were staying at the hotel.

Friends

10/10

Exceptional

02 Jun 2019

Teresa

Love this hotel!

Amazing place! Beautiful, clean and in the heart of everything. Was one of our favorite places we stayed during our trip! Definitely would stay again!

Family

10/10

Exceptional

27 May 2019

Karen

Great Location to stay in Split!

Great location - less than 5 min walk to the old city walls of Split.
Jure Mikec from the hotel emailed me specific directions from the Ferry to the hotel, plus arranged a hotel transfer to the airport! He was very kind and prompt with any questions I had. Very nice place to stay while in Split!

Family

6/10

Pleasant

26 Nov 2018

Shu Fen

Alright

Good location, thin walls. Stay was okay

6/10

Pleasant

21 Oct 2018

Z&l

No parking
It was difficult to find the location
Difficult excess the property, above shopping center on the fifth floor
No Restaurant no food service
I will not recommend it to anybody

8/10

Excellent

19 Oct 2018

PT

Newish hotel with convenient location on edge of Old Town Split. Located on 3rd floor of shopping plaza so access is a bit odd in off hours but the front desk staff was very friendly and helpful and the room was very nice. Lots of space, nice modern bathroom facilities, very clean, had a small fridge which was handy. We were recovering from a long flight and our room was very comfortable allowing for a great rest and good location for an initial foray into the city. We would recommend this hotel. Good value.

8/10

Excellent

29 Sep 2018

Kath

Well positioned hotel

Prima Life is a very well positioned hotel inside a shopping complex and within a two minute walk of the water and old town. The rooms are extra large and the staff very friendly and English speaking. Other than a paint job I had no issue with the rooms.

8/10

Excellent

28 Sep 2018

Jack

Great location.

Loved the location and the nice staff.

Partner

10/10

Exceptional

28 Sep 2018

Mike

truly a joy!

Partner

10/10

Exceptional

16 Sep 2018

Altaaf

Excellent room!

Situated 2 minute walk from diocletian's palace. Modern styled room, with excellent facilities. Friendly helpful front desk staff. Would definitely recommend this room. This accommodation does not offer breakfast (for those interested)

8/10

Excellent

09 Sep 2018

Verified traveler

Didnt know what to expect on Expidea it was listed as a hotel, so on arrival at address was unsure of where the place was. It was on top of a large shop. It is not a hotel and nit a hostel, its inbetween. The room was spacious and clean. It looks like it was only recently furbished. The front desk staff were fantastic. If you book and come with a car make sure you book a parking space with them as they have limited car spaces. I would definitively stay there again. It is right in the old town of Split.

10/10

Exceptional

07 Sep 2018

Heather

Great nights

Great location being right out the old city and near the marina for walking. Modern rooms and helpful staff. City stay in a high rise above the shopping mall. Very nice and safe feeling.

Partner

10/10

Exceptional

04 Sep 2018

Daniel

The hotel is on top of a commercial shopping but it´s good located, clean and confortable.

6/10

Pleasant

23 Aug 2018

Verified traveler

Location was great but room was not as advertised. More like a bunker as the only windows were 10' above our heads and offered no view whatsoever. Also, hotel is sited above shopping mall and requires entry through dingy and suspect back alley after 9pm.

8/10

Excellent

19 Aug 2018

Verified traveler

Superb location

Great boutique style hotel with clean large rooms. Limited to no parking on premises so be ready to walk a little.

Family

8/10

Excellent

16 Aug 2018

Michelle

AC and Mall stay hotel surprise and delight!’

We had an excellent stay in the central location of PRIMA life. The hotel is actually in a mall which the AC was a welcome break from the heat. There is an elevator to the rooms. It was during the week that we stayed so relatively quiet. The location is prime for the waterfront and old town. We had Nescafé for the morning. Hotel staff were extremely helpful and friendly. Rooms were clean and modern. Most of all we loved the location!!

Partner

2/10

Poor

06 Aug 2018

claus

EXTREMELY noisy at night.

EXTREMELY noisy all night from nightclub below.

some personel were very helpful ( one person ) - the rest were lazy and uninterested in doing their jobs.

Partner

8/10

Excellent

05 Aug 2018

Cathrin

Ok Hotel but located in a mall

Its clean and Nice people etc but doesnt Really feel like a 4 star hotel.

Family

6/10

Pleasant

04 Aug 2018

Ben

Pros and cons!

The room itself was spacious, the bed was very large and comfortable and it had great air conditioning. Check in was a very quick and easy and the staff were helpful on our first night, giving lots of amazing informtaion and tips.
HOWEVER, we stayed a total of 9 nights ... after the 5th night we had to ask the cleaner to change our bedsheets. This was the only time they were changed the whole trip so I feel if we did not ask then they wouldn’t of been changed at all.
The rooms are on the 3rd floor of a shopping mall and during our stay both lifts and the escalator were out of order so we had to walk up and down the stairs which was a struggle.

On check out at 6.30am and while it was stated reception was 24 hours there was no staff to be seen at the desk and after waiting for 15 mins we had to leave for the airport without seeing anyone.

Our shower didn’t seem to drain away properly and leaked water onto the bathroom floor. We told reception about this issue and all they offered us were additional floor towels to cover the wet area.

Underneath the mall is the main nightclub in split ‘central club’ you are able to hear the music throughout the night and at 6am when everyone leaves the club you are sure to be woken by loud, merry youngsters where they seem to hang around outside waiting for buses and taxis for up to 1 or 2 hours. Taking the club out of the equation the hotel has a great location to visit the old town and everything else in split.

Partner

10/10

Exceptional

04 Aug 2018

Ben

Heaven

Everything just went well and the aircon and wifi were good as

Friends

10/10

Exceptional

28 Jul 2018

nina

Modern and clean

Clean and new hotel. Great bakery right outside the \"mall\" entrance. Very conveniently located. Helpful staff.

Partner

10/10

Exceptional

28 Jul 2018

Eduardo

Perfect location. Very clean.

Perfect location, just by the old town.
Very clean and comfortable.

Family

10/10

Exceptional

25 Jul 2018

Stephanie

Great location

The location of this hotel cannot be beat, it is just steps away from the Diocletians Palace, tons of restaurants and the promenade. It is a bit different because it’s inside a shopping center but I actually thought that was kind of cool. The hotel recieption also helped us book a last minute tour that was sold out everywhere else.

Family

4/10

Poor

25 Jun 2018

Jill

Nightclub!!

Great location and wonderful staff but right next to a nightclub. Be very careful what room you get!

Partner

10/10

Exceptional

25 Jun 2018

Ran

Great location

Great location close to the center. The hotel is on the the 3rd floor of a shopping center with a public parking in 3 minutes walk.

10/10

Exceptional

21 Jun 2018

Stephen

Modern room in downtown core

Excellent modern room. No windows but no view any way. Service was great. AC is programmable.

Partner

10/10

Exceptional

10 Jun 2018

Katalin

A decent room

Great location! No problems.

10/10

Exceptional

05 Jun 2018

Verified traveler

Great rooms

Prime location, great rooms and super friendly staff.

10/10

Exceptional

04 Jun 2018

Jean

Great location!

We had a little problem for finding the hotel. The hotel is in the shopping mall, very close to the old town. Great location for all attraction. The parking is not very convenient if you have a car.

Partner

8/10

Excellent

02 Jun 2018

denise

Parking a problem

I would give this hotel a better rating, but I had to look for their parking, a mile away, for a long time. Ruined the stay. They should have someone drive you to parking garage. View from top floor coffee house was amazing.

Friends