Atour Hotel Financial Street

China , Beijing
BEIJING, Xinwenhua Street, Xicheng District 82, 82
Show on Google | Map

20 reviews shown

10/10

Exceptional

23 Dec 2019

The staff at the hotel were excellent, especially the front desk receptionist named Yuan Chao, he was the only person who could speak English at the front desk. He helped us with everything we needed and even directed to some food spot. The hotel was clean and provided with all the amenities we need. However, when we booked the hotel, Expedia said that the room was for four person but it was actually for two. Overall, we had a really good experience. Would highly recommend.

Leisure Family

6/10

Pleasant

23 Sep 2019

Mike

false location

This hotel is not located on the map where it shows on hotels.com. Unfortunately it is about 2km away from where we thought it was. For this reason, we were not very happy at all... other than that. Staff were amazing. Very clean and comfy rooms. Just a shame to have spent all that money on taxis.

Friends_and_family Family

10/10

Exceptional

01 Sep 2019

Verified traveler

Very nice and very clean

10/10

Exceptional

18 Aug 2019

Verified traveler

Excellent and empathetic service
My room bookings were messed up by Expedia and the hotel was so kind to give us a room

8/10

Excellent

17 Aug 2019

Verified traveler

Clean hotel, comfy bed and good shower. Staff used a translator to help address questions and needs.

Leisure Friends

10/10

Exceptional

28 Jul 2019

Verified traveler

It was clean and quiet. I really enjoyed my view as I could see the neighbors pigeons in the evening one I raise white homing pigeons.

Friends_and_family Family_with_children

10/10

Exceptional

25 Jul 2019

Verified traveler

The hotel Is brand new spottlesly clean and the staff went well out of their way to help us in a my way.
The location and is very good within walking distance from the forbidden city

Leisure Family

2/10

Poor

18 Jul 2019

Verified traveler

Unpleasant experience

Hotel could not find booking. Waited for hours and then paid again to the hotel. No one speaks a word of English.

Family

10/10

Exceptional

08 Jul 2019

Verified traveler

Staff was very helpful even though they did not speak English

Leisure Friends

10/10

Exceptional

28 Jun 2019

Ana

Great location and service, 5 min walk to the subway. We will stay here again.

6/10

Pleasant

23 Jun 2019

Verified traveler

I made a reservation through Expedia and by the time I got to the hotel, the staff could not find my reservation and I had to stay 2 hours trying to translate what we really wanted. Other than that, the hotel was fine.

Leisure Friends

10/10

Exceptional

23 Jun 2019

R.A.

Hotel staff were helpful and friendly. Location was convenient - only a few blocks to the subway. Close to a market and restaurants. Room was clean and comfortable.

Leisure Family

10/10

Exceptional

06 Jun 2019

Verified traveler

The front desk was opened 24/7 and they were very friendly and willing to help you especially providing you with directions to wherever you wanted to go. The hotel also offers free supper and laundry services. All staff members were very polite and helpful.

Leisure Friends

10/10

Exceptional

23 Apr 2019

Hannah

Comfortable stay in a well decorated modern hotel

We went to Beijing for a wedding being held in a 5* hotel in the Financial District (unfortunately out of our budget to stay in), so we chose this one for it's proximity to that, and because of the good price for what seemed to be a nice hotel.
We were a bit nervous as there weren't too many reviews for this property and it seemed too good to be true...but i'm happy to report that i absolutely loved the hotel.
Seems new and well decorated, super clean and modern, the room was large with a big double bed, strong shower and plenty of space - even a sofa. Young staff, free in room wifi.
Improvements: English level of the staff. This isn't a big deal for me as i speak a bit of Chinese but at check in, they had to find the one guy who had some English skills, but even then they thought my passport was out of date (they were pointing at the issue date), also my visa was too old (flip the pages to see the current one), and even with the Hotels.com booking print, they gave us 1 key and said 'enjoy your stay'...to which we then pointed out we had booked two rooms.
But none of that was done with any malice, or rudeness. They were very polite and friendly. An oddity was though - they didn't take a credit card for deposit, nor did they for our third friend who check in the next day and had booked via another site. I mean no worries for me but it's normal practise to protect themselves!
Tip: To pick up a cab or Didi/Uber, walk the 20m to the left of the hotel to the main road!

Friends

8/10

Excellent

10 Jan 2020

Verified traveler

It was a very clean and compact hotel, located in the quiet and traditional area. It would be much better if the staff can speak some English.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2019

MARU

Excelente opción

Excelente opción.
A 5 min del metro
Excelente espacio en la habitación, Todo muy nuevo y moderno, ducha excelente, limpieza impecable, cama excelente tamaño y muy confortable.
A mejorar: los empleados no hablan ingles nada, pero se las arreglan con una maquinita / traductor excelente para intentar ayudarte, muy amables todos. Es muy dificil de ubicar ya que el nombre de hotel y la ubicación en hoteles.com no esta correcta. Pedir siempre una tarjeta en recepción con el nombre y direccion en chino para que los taxis te lleven rápidamente , si no es un problema regresar y mas por las noches.
Sin duda una excelente opción

Partner

10/10

Exceptional

28 Oct 2019

Jung ho

서비스,친절,청결함 강추에요.

호텔 진짜 짱이네요. 외관을 보고 좀 실망했는데 내부가 너무 깨끗하고 아늑합니다.
무엇보다 직원들 너무 친절하고 고마웠습니다.
북경은 앞으로 이 호텔만 이용하렵니다.

Partner

8/10

Excellent

03 Oct 2019

Verified traveler

The hotel is great! Very good conditions, modern and clean. The breakfast is good.
However, even though the staff try to be gentle, sometimes they did not solve the problems. The wifi didnt work during our stay of 4 days and was very frustrating. Also, only one person speaks English.

Leisure Family

2/10

Poor

21 Aug 2019

Mauricio

Es una estafa.

La información de la página es una estafa. Las fotos no se corresponden con el hotel. Solo hablan chino. Pedimos una habitación para 2 adultos y dos niños y nos dieron una habitación de una sola cama. Es un timo

Family

10/10

Exceptional

19 Jun 2019

EUNKYOUNG

직원들이 친절하며 여행에 많은 도움을 받았습니다

Family