Name: Crystal Palms Beach Resort
Address: 11605 Gulf Blvd, Treasure Island, 33706, US

10/10

Exceptional

16 Jul 2026

Haifa

Todo me gusto es muy bueno comodo excelente vista es decir sin duda volver is gracias

Partner

2/10

Poor

10 Jul 2026

Vivian

I have written an extensive review to crystal palms about how bad that place is. Stained and ripped furniture, stained so bad I wouldn't sit on the furniture, A/C unit moldy and disgusting, dirty linens hung on the shower rod, no hand soap, dish towels or dish rags, mildew on the handles of the sliding doors, grease all over the top of the stove, handprints and water stains all over the mirrors, the on and off knobs on the lamps were missing, once we got there, we were told no assigned parking any more strictly first come first served, forced to park in their open lot my car was covered with sap, bird feces, and god knows what else. My family and I have been staying at the crystal palms a couple times a year for the last ten, twelve years. Our favorite place on the beach. Whoever runs the place now has destroyed it. You shouldn't recommend this place to anybody.

Family

2/10

Poor

06 Jul 2026

Charmian

Horrible Horrible. Please do not waste your money it is not worth it!!!!!!!!!!!!!!!!
There is not anything good at all about it!

Friends_and_family Family

2/10

Poor

06 Jul 2026

Charmian

Terrible Terribke Terrible I will never stay there again and I have been going there for years!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Iuliia

We really liked your hotel. The only thing I would like for complete enjoyment is that the rooms, especially the floor and the inside of the cabinets, were better cleaned. Thanks

Family_with_children

4/10

Poor

28 Jun 2026

Chauncey

So me and group of family member stay here once a year . This place is getting worst every year . The furniture is outdated and looks so dirty . The evevator is another story. Last year it didn't work at all so I had to walk up to the fif floor . This year I got stuck in the damn thing and the fire department had to come get me out . I will say that we will still be in Treasure Island but not at this hotel .

Family_with_children

4/10

Poor

27 Jun 2026

Jose

Please check reviews of this property. Although in a great location, with great beach (miles away, not beach front AT ALL), great places to eat nearby, the property (apt we stayed in) is in disrepair. Needs deep cleaning, several items fixed as well ( like plumbing in masters room shower). We also had a distasteful encounter due to lack of communication between management company, and building association. On our first day there we came back from the pool to find four men in our apt, and a lady standing at our door. Hours later, and after several phone calls, unsavory back and forth with the building manager named Devon, who raised his voice at us, and showered us with condescending replies and comments, just for asking questions, as we were trying to understand why there were strangers in an apt we were renting without our consent or knowledge even....we figured they were cable company workers allowed into our apt ( again without our consent or knowledge) by a housekeeper and the building manager. The management company of that apt, same people that manage Sunset Villas nearby, had no idea that they were going to be working in our apt. Needless to say, we were left with fear that anyone could and would enter our apt at any time. The young woman at the check in counter (Sunset Villas) was mortified by the whole experience and offered that at least, we should accept a refund for one night, for the inconvenience. We have not received the refund, but it felt empathetic of her.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Anthony

Very very clean and beautiful one bedroom apartment. Spacious with an amazing balcony. Right across the street from the beach. Great restaurants surrounding the property. The price was amazing.

Partner

10/10

Exceptional

11 Jun 2026

Darrel

It was a very very nice 2 bedroom room with a beautiful view, and a full kitchen, and a laundry facility right in the room, can't get a nicer room in Treasure Island at that price.

Family_with_children

10/10

Exceptional

07 Jun 2026

debbie

Clean rooms... nice big kitchen...2 big bathrooms.. 4 min wall to the beach

Family

10/10

Exceptional

25 May 2026

Maria

The suite was clean and spacious. Some renovations and no desk to checking in. Had no idea of where to go. However there was a gentleman there at that time, who directed us to another hotel across the road to check in. Which we weren't aware of until we got there. \"Office manager\" this information its very important and it should be listed on the hotel information when people are making their reservation.

Partner

8/10

Excellent

18 Apr 2026

Teresa

They were remodeling the place so it was hard to find a place to park

Friends_and_family Friends

6/10

Pleasant

10 Apr 2026

Steven

Although they are going through a renovation I feel they probably should’ve closed during the painting. Constantly having to uncover my car to leave because they painters covering the cars with tarps and painting the halls and room doors and having to pull paint covered tape off of the door handle to scan my key

Self

8/10

Excellent

06 Apr 2026

Cherise

Clean room very spacious staff friendly

10/10

Exceptional

19 Feb 2026

Susan

Great location, clean and comfortable unit. Great pool and hot tub👍

Leisure Partner

8/10

Excellent

08 Feb 2026

Chenetta

Room was amazing!

Friends_and_family Family

6/10

Pleasant

16 Jan 2026

Joseph

The room was ok there was Zero staff

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Dean

Furniture was very old/ dirty and couch was broken.

8/10

Excellent

08 Jan 2026

Armando

Property under renovation. We repeated in the same room 502, and it is needing an update

Leisure Family

2/10

Poor

03 Jan 2026

Reese

Room was filthy, it wasn’t clean, the sheets had not been changed since the last visitors and there was hair on the sheets, there was bloody finger prints on the bedroom door/balcony furniture. I want a full refund

Leisure Partner

2/10

Poor

02 Jan 2026

Luis

Absolutely terrible. There was hair and dust under the bed, a dirt towel left hanging, the shower floor was dirt brown, a ton of hair in the shower drain and smelled like cigarettes.

Leisure Family

2/10

Poor

01 Jan 2026

Linda

I was extremely disappointed upon arrival. While the construction around the building was not an issue for me, the condition of the room was unacceptable. There was dust on the floors, hair in the shower, and even a dirty towel hanging on the back of the bathroom door. The shower itself was in very poor condition, with black buildup that appeared as though it hadn’t been properly cleaned in years.

I would not recommend this property. However, I would like to note that the receptionist, Daja, was extremely kind and understanding when I checked out, as I ultimately decided not to stay due to the condition of the room.

I have photos which I sadly cannot attach to this review.

Leisure Family

6/10

Pleasant

26 Dec 2025

Chelsie

The freezer was broken and it had frozen water in it. So we couldnt store food properly in the freezer. The floors havent been mopped in months. The washer and dryer had built up grime and i had to clean it thoroughly before using it. The needed to be sanitized. Basically if you stay be prepared to clean and sanitize the room the first 3hrs.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Carmen

Everything was great! I loved the privacy we had. Great rooms , easy check in.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Susan

Been here before. Love the view and location. Beautiful rooms, fully equipped with all you need for cooking. Looking forward to seeing you again soon.

Leisure Self

6/10

Pleasant

23 Nov 2025

Laura

Check in isn’t on property. It’s a ten minute walk away. Elevator broken. Smell of pot rampant throughout hotel. Parking a nightmare. Our room didn’t even have a spot! In our particular room, curtains over windows don’t even darken the room. Also don’t try to check in early. No keys until 4 on the dot. Frustrating stay overall.

Partner

8/10

Excellent

19 Nov 2025

Pamela

Unit size was very nice and the linens were good quality.

Leisure Family

8/10

Excellent

15 Nov 2025

Maurizio

Bed sheets had some stains on one side. Couch looked nasty, shower could’ve used a good scrubbing

Business Self

8/10

Excellent

13 Nov 2025

Joan M Pennell

We had very cold weather so didn’t use the pool. It was really nice to have a suite. We had 2 bedrooms and 2 bathrooms. The couch in the living room was filthy and the one toilet kept running. Very comfortable and nice not to have so much room.

Friends_and_family Family

2/10

Poor

15 Oct 2025

mark

The elevator works when it wants when I checked in and

4/10

Poor

13 Oct 2025

Dominic

Roaches where in my room, elevator didn’t work

10/10

Exceptional

05 Oct 2025

John

Very quiet and enjoyable

Leisure Family

10/10

Exceptional

29 Sep 2025

Tonya

It was great! I love that there’s a washer/dryer and all things to make it feel like home! Thank you again for a wonderful stay at Crystal Palms Resort :) see you next time!!

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Robert

This property has another one as the office so you have to travel 5 blocks or so to get anytving instead of them delivering what you need but it is quiet and large place reae

Leisure Partner

10/10

Exceptional

21 Sep 2025

Robert

Great property

Leisure

6/10

Pleasant

17 Sep 2025

Maurizio

I saw about 4 roaches in the kitchen in a matter of 3 nights. Killed them all

2/10

Poor

29 Aug 2025

Joseph

Most disgusting and dirty place I’ve ever stayed

The property was absolutely filthy. There was dirt and dust caked everywhere. They need to do a deep, deep cleaning of the entire facility.

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Haley Marie

The space itself and location was excellent. The pool is nice. The hot tub did stop working a little, but it did storm so I’m guessing it became plugged (unsure).

The cleanliness was subpar. My family and I don’t really mind for the most part, however, I had lost something and had to look under the couch. I’m not a perfectly clean gal, but that gave us a little of the “ick”. The showers could’ve used a little scrub as well. A few doors were broken, and the light switches in the guest room worked 50% of the time. Again, not that we spent much time in the hotel, but it was a little uncomfortable knowing it wasn’t clean.

We did call for bath towels, bars of soap, and laundry detergent. We never received them. We gave up because we were leaving the next day, but still a little disappointing.

Would I stay again? Probably if the price was right. If there was something better, I would probably choose that. I’m not one for reviews but I think the “ick” I got needed to be written.

I will comment how nice the staff members were at the front desk—Jules was such a light.

Leisure Family

10/10

Exceptional

22 Aug 2025

Heather

This place was everything we wanted and more.

Leisure Friends

8/10

Excellent

19 Aug 2025

Anthony

Home away from home

Our 1st time staying, but we have a friend who stays at least 3 times a year here. We are local so we vosit with her when she is in town. Which is nice bc parking close by on the street is a plus for visitors. We enjoyed our 4 day visit. We plan on returning soon. My husband and I are always trying to do a weekend staycation ecery few months. For out of towners, the beach is across the street with access. However, this section if Treasure Island is very wide. So it is a bit if a walk to reach the shoreline. Unfortunately you can't redo what mother nature has created. Go early in the morning or later in the afternoon. Especially in the summer months. The condos are worth the walk.

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Faith

We really enjoyed our stay over the weekend. I was worried about some of the reviews, but the place overall was great! Some stains on the couch, not exactly deep cleaned in the cabinets, under the beds, etc. and the pans really need replaced as they are non stick with scratches all over them. The beach was across the road and we could see it from the 5th floor which was awesome! The check in is at sunset vistas which is about a couple minute drive up the road - didn’t have any issues with this as check in was smooth. Great for the price too.

Leisure Family

4/10

Poor

31 Jul 2025

Abir

It's not clean

Leisure Family

10/10

Exceptional

24 Jul 2025

Tylisha Jackson

The property was very nice the condos very clean and spacious. The only issue I had during my stay was contacting the front for more towels and essentials and the elevator was out 2 nights

Leisure Family

8/10

Excellent

23 Jul 2025

Linda

Our unit is old and dated
The dryer vent was full of lent pass the filter
The unit floors were not very clean

Business

8/10

Excellent

17 Jul 2025

Harold

We could walk right out to the ocean

Leisure Family

8/10

Excellent

15 Jul 2025

cruz

Its a spacious condominium near the beach.

Leisure Family

4/10

Poor

10 Jul 2025

Lori

I have stayed at the Crystal Palm resort multiple times and this was the worst visit. I’ve had we rented the penthouse suite for six girls three bathrooms. We had not one extra Roll toilet paper. No extra towels for six girls for three nights, it took three visits down the street to get a key that would work went to make coffee in the morning and it still had the coffee grounds from the last people in the pot gross then to top it all off the smoke alarm beat all night long got up took the battery out of the smoke alarm and it’s still beep all night long We did finally get some towels and toilet paper dish soap, hand soap at 11 o’clock at night because they had nobody that could give it to us until then. The place is falling apart would never stay there again.

Leisure Friends

10/10

Exceptional

03 Jul 2025

Sarah

The people that maintain the pool were very pleasant

Leisure Friends

10/10

Exceptional

29 Jun 2025

Evelyn

Good place

Leisure Family

8/10

Excellent

28 Jun 2025

Meghan

No soap to start off in either bathrooms. Light bulb out in kitchen. Shower head didn’t work.

10/10

Exceptional

20 Jun 2025

Frank

The shower need to be more clean

Leisure Family

10/10

Exceptional

18 Jun 2025

Joseph

Very nice suite. Very clean. Would definitely stay again.

Leisure Family

10/10

Exceptional

18 Jun 2025

Troy W.

Wry clean and quiet, had a great stay!!$

6/10

Pleasant

08 Jun 2025

Tracey

Could be cleaner, needs some TLC.

Friends_and_family Friends

8/10

Excellent

05 Jun 2025

Ellie

The room was full of insects

2/10

Poor

24 May 2025

Laura

The thermostat batteries have been taken out. We walked into a very hot room. We called the front office down the street that we checked in with and he just said he had to call somebody else, but there was no way that somebody was gonna come out today to fix the air. so even though we put batteries in it from one of the remotes, it still would not turn on. we had to leave and barely found another hotel to luckily check into.

Leisure

10/10

Exceptional

18 May 2025

Michele

Check in was ridiculous. Pull up to find then that I have to get back in the car and drive to a different resort across gulf blvd to check in. While waiting in my car for my husband to check in the guard knocks on my window to question me. Cara everywhere. Property was great except for the bathroom in the front. Toilet was gross. But otherwise great. Lots for my money! Beautiful balcony and lovely pool

Leisure Partner

10/10

Exceptional

09 May 2025

mark

nice place to stay

Leisure Self

10/10

Exceptional

04 May 2025

Neisa

Great location. Lots of room.

Partner

10/10

Exceptional

04 May 2025

Patrick

Great stay

It was a great stay and worked out good , liked each room had its own bathroom

Friends_and_family Family

2/10

Poor

21 Apr 2025

Ekresha

I was very disappointed the elevators was down all weekend, my remote never worked for the tv, contacting staff was almost impossible.

Leisure Family_with_children

6/10

Pleasant

19 Apr 2025

James

No matainence on property. TV werent working and could not get a hold of anyone to come fox it.

Leisure Family

4/10

Poor

16 Apr 2025

Kaitlynn

Had to get keys from another property - not a huge deal. But then, keys wouldn't work on door so had to drive back to other property to get keys working. Once we finally got inside, we heard a loud \"pop\" near the refrigerator, and a soda can (left by someone else) in the freezer had exploded. Overall cleanliness is subpar and no soap (other than hair shampoo) in bathrooms. Mold in corners of showers. Unit also needs ALOT of updates. Only positives are (1) large unit with plenty of space and (2) location is within walking distance.

Leisure

6/10

Pleasant

13 Apr 2025

Trevor Sean

you get what you pay for, this property is listed as a resort but this is not a resort, it is an older condominium with a pool that is selling time by a third party. There is no food or water on site and very limited places to eat in walking distance so if you don't have a car, good luck. There is no front desk or staff ! Check in is done a block away at another site, so if you arrive without a car your walking with luggage and in the rain as we did. I picked it because it was cheap but wouldn't pick it again. Find a real hotel with a front desk and a food and water. St Petes or Clearwater looks to be a better place with more options.

Leisure

6/10

Pleasant

11 Apr 2025

Verified traveler

Spring Break

Stayed here our last couple of days on spring break. Great location, yes you hear a little traffic, but its just across the street from the beach. Had to check in at the sister resort just down the road as they are redoing the lobby area from the hurricane damage. Was a little disapointed that there was hardly any water pressure in the kitchen faucet. Luckly we didn't really need to use the sink. There was plenty of water pressure everywhere else. Rooms were clean, but the couch had stains on it which we jusr covered with the extra sheet. If it wasnt for those two negitives, would have rated it higher.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Jim

It’s a great spot directly across the street from the beach and we had a very nice balcony. The unit, however, was filthy and poorly maintained. There was of course still some lobby work going on post the hurricane which was no issue. The furniture was gross and we immediately put sheets over the couch and chair because the fabric was stained and gross. It was also poorly cleaned and just overall pretty nasty. This could be a great property but needs some TLC (with emphasis on the C, as in someone that cares running the place).

Leisure Family

6/10

Pleasant

29 Mar 2025

James

Great location across the street from the beach. The property was very poorly maintained and extremely dirty. The floors were so filthy that you had to wear shoes inside or your feet/socks would be black - disgusting! The furniture was literally gross with patches worn through the leather sofa to the fabric beneath. The kitchen faucet didn’t work and I had to repair a toilet myself. It’s a great location and a shame that the owner/management doesn’t care for it. Note the conditions I describe have nothing to do with the hurricane repair which was ongoing. It’s based strictly on very poor maintenance and poorly cleaned conditions.

Leisure Family

2/10

Poor

18 Mar 2025

Yolanda

We did not get our room until 2 hours after the room was supossed to be ready. The room was in poor shape, couch was filthy, dining room chairs were dirty, sliding door track was filled with black dirt, trash was not emptied, dishes still in dishwasher. Spoke with management for a refund of some sort and all they did was waive the \"RESORT FEES\" This place is definitely not a resort. THe only amenity is a pool. Very very disappointed

Partner

8/10

Excellent

08 Mar 2025

Brian

Location was great for our needs, dining, beach access & commuting. The unit itself (301) was ok but not the cleanest. The bathrooms were bad, not much effort was put into cleaning them. The water was hard & left a film on the eating utensils, also not great for showering. There was a broom, but no dust pan, mop but no bucket & not one piece of beach equipment (chairs,cooler,umbrella or even kids bucket/shovel).
We like the unit location of unit as it was on the end. The pool area was great, although the water temperature could have been a bit warmer.
Considering the damage that was done with the storms last year they done a fantastic job to get it open for business so us tourists can enjoy.

Leisure Partner

8/10

Excellent

06 Mar 2025

Emma

Great stay

We spent 6 nights at the hotel. We liked the 2 bedroom condo, it was very spacious with 2 en suites and full kitchen and big balcony. Lovely view of the sea and sunset. The location is good opposite the beach, 2 minute walk to get there. There are restaurants and shops within walking distance. Overall our stay was very enjoyable. The pool was clean and warm and the hot tub was very relaxing. We were allocated our own parking space which was very convenient.

To improve the stay I would say that the cleanliness could have been improved, just some dust around but nothing major. Also, need to leave out cleaning equipment such as dustpan and brush and broom. Also, no tea, coffee or water provided as per the service fee.

Friends_and_family Family

2/10

Poor

22 Feb 2025

Ted

Terrible check in process. Arrived and there was a piece of paper on the door that said please check in at another property. Got to the other property and there was no signs for the office which was on the second floor. Checked in and had to pay full price even though the unit was not the same unit advertised. Parking was assigned spaces with zero communication about where the space was. The unit was dingy and smelled like mold. This place is not what you see online. I will never stay here again.

Leisure Family

6/10

Pleasant

20 Feb 2025

Alyssa

Sheets were stained. Outdoor patio chairs had no cushions. Crumbs on sofa when we arrived.

Friends_and_family Family

4/10

Poor

29 Jan 2025

THOMAS

Stayed Sat. - Mon. Elevator not functioning so was switched to a 2d floor handicap accessible very outdated unit.Couches and side chairs were covered with stains. Kitchen dishes and utensils were sparse. No instructions on how to operate TVs. We should have been notified of the issues before hand and been upgraded. Property offered as compensation, no resort fee add on and a fifty dollar credit. (Was told \"resort\" fees was for 2 prepackaged decaf coffee pods and toiletries)

Leisure

8/10

Excellent

24 Jan 2025

Catherine

Good in spite of hurricane damage

The suite was very nice. The property was impacted by the hurricane causing the elevator to be out of order. We didn't know that until check in. We originally had a suite in the 5th floor but was changed to the 3rd. We would give it another try once repairs are made.

Partner

8/10

Excellent

22 Jan 2025

William

We were provided good instructions on where to check in due to latest hurricane event. Autumn checked us in, gave us our VIP perk wine and was very quick/easy to accommodate on any issue we had. For the price and amenities this place worked very well for our party of 4.
Overall pleased, but was disappointed with the elevators not working especially being on the upper floors for the gulf view. We are in shape and don't mind the extra exercise but may not be acceptable to others. The property is undergoing repair from the hurricane on the bottom lobby and the building itself is showing age. Could use a nice refresh and working elevator to be a 10/10 in my opinion.

Business_and_leisure Friends

8/10

Excellent

20 Jan 2025

Scott

Treasure Island Retreat

Nice place that is trying to deal with the aftermath of the hurricanes.

Partner

10/10

Exceptional

07 Jan 2025

DOMINIC

The staff was extremely welcoming and knowledgeable!

Leisure Self

10/10

Exceptional

06 Jan 2025

Angelina

The property was very clean and beautiful perfect for our long weekend stay. The balcony was beautiful and spacious The only downside was the busy main road in front of us it was noisy. I disliked that the hot tub and pool closed at 8 pm that was a bit early

Leisure Partner

10/10

Exceptional

04 Jan 2025

Susan

Parking next to the dumpster & elevator not working properly we’re the only 2 problems

Leisure Partner

6/10

Pleasant

02 Jan 2025

Patrick

Room was spacious, staff that I was able to find were courteous.

However, office was closed for the entirety of my trip, I was charged $16ish a night for the resort fee to cover towels, coffee, water in room etc, and well, I got none of that. I had to buy my own towels and do without coffee.

Overall a decent place to stay, and if the office is actually open there would be no issues.

Leisure Self

10/10

Exceptional

22 Dec 2024

Rachell

Would return

We were there a couple months after back to back hurricanes passed through and were a little nervous of what may be awaiting us, but we were very pleasantly surprised.

We check in after hours at a separate location which was the hardest part as there wasn't any signage for their check in area and it took me 10mins to find it. Check in was smooth and easy otherwise.

We had 1 parking spot that was fairly close to the stairs. Elevators weren't available due to hurricane sustained damage.

The apartment was huge for the two of us - 2 bedrooms/2 bathrooms. Everything was clean, worked and all they needed was us to take our garbage out at the end.

The back was close enough to walk to. We walked down to John's Pass easily and spent some time wandering around there. All in we both agreed if we were going to that area again we would definitely return.

Partner

8/10

Excellent

15 Dec 2024

Carol

Recovering from a hurricane. So the front lobby doesn’t exist and the elevators were not working. And we were on the 4th floor. However the place was lovely and very comfortable. Very loud thumping music next door at 1am and no front desk to help out. Individual other guests were just ignored by the occupants

Leisure Partner

2/10

Poor

09 Dec 2024

Paolo

The front desk was only open from 2 pm to 5 pm and was no help at all with our many problems with the stay!

Leisure Friends

8/10

Excellent

01 Dec 2024

Tracy

Plenty of room in the apartment. Mold in the guest bathroom, shower and walls. Elevator is not working due to storms. We were on the third floor floors were not cleaned sand everywhere. The lady at check-in was very nice. Wasn’t sure how to check out there to check out with.

Leisure Family

2/10

Poor

30 Nov 2024

Mary

Terrible

Very underwhelmed by this “resort”. I get there was a big storm but maybe this one isn’t ready to be open. After I couldn’t cancel the reservation I was told check in was pushed from 3 to 4 and check out from 10 to 11. One of the reasons I picked it was for the later checkout. Secondly we had to go to another resort to check in and it was really confusing where the office was. We finally get our key and go to our room and our couch looks like it was dropped off the balcony and dragged back up. It was clearly broken and dirty. The bed at least seemed clean. It sounded like a waterfall was running behind the walls half the night. We were told we had to park in our designated parking spot or we’d be towed but we drove around 5 minutes and couldn’t find it. Then we did but a huge box truck was parked there in our place. I parked in another spot and worried all night we would be charged or towed. In the morning we had to wake up early and rush out because of the early checkout and the worry about my car. Will never stay here again and am bummed the reviews steered me wrong.

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

mark

liked how close to the beach

Leisure Self

10/10

Exceptional

23 Nov 2024

Robert

I love this place. I stayed here a few years ago and they haven’t missed a beat. It was very clean and very quiet. It’s got everything you could need from washer/dryer, full kitchen with dining table. Let’s not forget the balcony for the gulf coast sunset views. The check in was a little mission because I booked same night and they only are there until 5PM so I had to go right down the street to another property to check in no problem and the staff was very friendly. Considering what the area just went through they’re top notch.

Leisure Family

6/10

Pleasant

16 Nov 2024

John

Should not open till fully restored

I understand recovering from storm.

However only one elevator working, pool and hot tub not open. Workers constantly parking in my assigned space to park.
No one at this property to address issues after 5.
And you have the nerve to charge an additional resort fee😢😢😢😢

Friends_and_family Family

2/10

Poor

09 Nov 2024

Verified traveler

Disappointed

Terrible customer service no communication whatsoever and very rude whe had a question, parking is terrible and small even out front couldn’t have but one vehicle that I couldn’t even get out every morning.
Never again will stay here!

Business

2/10

Poor

07 Nov 2024

Verified traveler

Disappointed

The property is CLOSED from Hurricane damages. I was not notified in advance or in a timely fashion! Therefore, my trip was ruined and what’s worse every hotel in the area were booked so I couldn’t get a hotel room anywhere in the vicinity’s of the West coast in Florida!

Partner

10/10

Exceptional

05 Nov 2024

Nathan

Front desk staff was very helpful

10/10

Exceptional

04 Nov 2024

Eric

For a property that is recovering from 2 hurricanes I must say it was a pleasant stay considering the damage that was around the area good on you guys !!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Nathan

Front desk staff was amazing !!

Leisure Self

10/10

Exceptional

21 Oct 2024

Joshua

Thank you for letting us stay in a suit after our hotel was closed due to the hurricane. Hope you guys get everything cleaned up soon and that it starts to feel like home again. Our stay was great and so was everything.

Leisure Partner

2/10

Poor

22 Sep 2024

Sky

Front desk manager Tamera was very rude and inconsiderate, I’m a handicap, she was loud when I told her I was a parking, she immediately ask me did I have my parking space pass, I alerted her that I’m handicap and it’s a state law, I dont a pass or anything, she is violating a law which could result into fines at this property if I report it, she needs to be respectful and considerate of others

Business_and_leisure Family_with_children

8/10

Excellent

19 Sep 2024

Stephanie

Crystal Palms is a nice clean facility, across from the beach.
The swimming pool and seating area is very clean and spacious.

8/10

Excellent

01 Sep 2024

Denise

We love the Crystal Palms however the unit we stayed in this time 308 need some maintenance. Our check in was fantastic and housekeeping was outstanding.

Partner

6/10

Pleasant

22 Aug 2024

Kim

Pros: Very spacious and very well equipped units. Spacious and well furnished balcony as well. Conveniently located across the street from beautiful beach. Big bin of beach chairs, pool floatties etc left by past guests for use. Clean beach towels provided daily.
Cons: Our unit was lacking cleanliness. Bathroom tub and toilets were very dirty and master bath had a strange odor. Mouldings were filthy, excessive dust on fans and floors were dirty. The unit could have used a really thorough clean.
Despite this, we enjoyed our stay, however, would not stay here again because of the lack of cleanliness in unit.

Leisure Family

6/10

Pleasant

04 Aug 2024

Brenda

I stayed2 nights and the first night was ver noisy. Kids running up and down hallway. Can’t call anyone because no one there to call.

Leisure Family

10/10

Exceptional

02 Aug 2024

Patricia

Loved the area and view.