Hôtel Valcartier

10/10

Exceptional

19 Apr 2026

Hugo

Excellent endroit pour passer des vacances en famille.

Family_with_children

10/10

Exceptional

19 Apr 2026

Tracy

The breakfast cafe was good

Family_with_children

10/10

Exceptional

17 Apr 2026

Marie-Claude

Spacious clean room. Easy check in and out.

10/10

Exceptional

14 Apr 2026

Christopher

Friendly staff-spoke English. Great hotel with excellent Amenities .

Family_with_children

10/10

Exceptional

12 Apr 2026

Natalie

Every was great.

Family_with_children

6/10

Pleasant

08 Apr 2026

Yue

Be aware! Bora bora only opens on weekends in Apeil. We figured out only when we reached hotel. It would be nice to warn the guest at booking time that no indoor water park is open during the week.

Family_with_children

10/10

Exceptional

02 Apr 2026

ryan

Great spot - Next year we will doing the tubing it looked like so much fun

10/10

Exceptional

23 Mar 2026

Colleen

It was a group of us both kids and adults and it was great for all with the tubing, water park and ice hotel it was wonderful.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Marivic

Outstanding view, Outstanding staff. The room is perfectly clean and organized!! You have everything you need its a wonderful place to stay-cation.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Greg

Excellent experience. Clean, staff are awesome. Outdoor activities are awesome, bora parc: kids loves it.

Family_with_children

8/10

Excellent

20 Mar 2026

Lei

Good choice for family trip

Family_with_children

10/10

Exceptional

09 Mar 2026

Sadiq

Amazing, family friendly

Family_with_children

10/10

Exceptional

08 Mar 2026

Sharon

Clean room, friendly staff... we really enjoy our stay

Family_with_children

8/10

Excellent

02 Mar 2026

Melissa

The hotel was great, my son enjoyed the arcade and the tubbing as well as visiting the ice hotel.

Unfortunately the restaurant selection is really not fantastic. The breakfast restaurant was serving molded waffles. The pizza and pasta restaurant was very basic, felt like it was frozen pizza and lasagna, we ordered parmesan fries and it was two fried squares that you can get at the grocery store.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Pamela

Clean

8/10

Excellent

13 Feb 2026

Jess

Rooms, tubing and ice hotel!

Leisure Family

8/10

Excellent

09 Feb 2026

Amanda

Excellent service at all events

Leisure Family

10/10

Exceptional

04 Feb 2026

Richard

Le personnel est sympathique et serviable. Superbe hotel.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Megan

Friendly staff. Clean and spacious room. Highly recommend.

Leisure Family_with_children

8/10

Excellent

23 Jan 2026

Katrina Tracy

Our room was nice with a wonderful view.

10/10

Exceptional

23 Jan 2026

Lise

Clean room staff are grate

10/10

Exceptional

19 Jan 2026

tara

We had a wonderful time during a family trip. We travelled two adults a 3.5 year old and a 9 year old. We booked the king suite with 1 queen murphy bed , it was a great room. Spacious enough, the kids thought the murphy bed was cool. The view of the mountain was beautiful, super clean. Hotel staff was really nice and spoke English pretty well, we did not have any issues with that. The tubing hills were amazing, so many hills and bigger than I have ever seen before. The kids had a blast but it was very cold so if going during the winter make sure the kids and even adults have really warm gear and googles as you go down the hills very fast. Bora Parc was fantastic, the kids loved it. Super cool inside , a lot of slides even my 3.5 year who is 41inch could get on most of the big slides. the only thing about the water park I found was it was a little chilly inside not as warm as you would think it would be in a inside waterpark. My biggest complaint which was not even that bad in the grand scheme of things is that the food was not very good at any of the restaurants. So be prepared for that, do not expect a great meal. More like basic chalet food, which is fine but just be aware. Also the stores close at or before 6pm and the restaurants other than one were all closed for food by 9. Overall I would definitely recommend, we had the best time and we have already booked to go back in the summer to try the outdoor waterpark!

Leisure Family

10/10

Exceptional

16 Jan 2026

Juan

Excelente

10/10

Exceptional

02 Nov 2025

Juan

Le service est excellent, la chambre est très spacieuse, tout est très propre et le personnel est très sympathique.

Business Family

10/10

Exceptional

15 Oct 2025

Nicolas

Bora parc

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Yun Xiang

The room is clean and the staff is very friendly and very nice

10/10

Exceptional

10 Oct 2025

Robert

Very clean and fun

4/10

Poor

01 Oct 2025

Vinilkumar

No coffee or eateries around in such a huge place. Closest Timhortons is 15 kms away. Not a place for your leisure stay.
Rooms are clean but be cautious while you check in ensure what is provided in toilet should remain same else you would be charged after verification.
Pro
Ample parking
EV charging
Lots of space to walk
Clean rooms
Spacious and looks very rich
Cons
No ventilation suction in washrooms
Room service not available round the clock
Cannot reach this hotel over phone since call center closed after 6pm or address mentioned by google maps doesn’t take you to destination
No coffee shop or eatery round the clock considering the location
Only one breakfast place which is very expensive bagel and cream cheese cost 7$

In short not a place for leisure stay

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Ronald Chester

Waterpark

10/10

Exceptional

31 Aug 2025

Caroline

Loved it!!

10/10

Exceptional

28 Aug 2025

SOYOUNG

Staying with your family is really nice. The breakfast there is also a great option if you don’t feel like going out.

Leisure Family

10/10

Exceptional

28 Aug 2025

Rhonda

The water park was closed during our stay. Unfortunately the shops were also closed and it was very quiet but a beautiful place to stay.

Leisure Friends

6/10

Pleasant

27 Aug 2025

Faridah

. The water park had extremely limited hours, which made it difficult to enjoy. Dining was even more challenging – there were only two onsite options, both with very restricted hours. We didn’t have the chance to dine in, and when we tried take-out, the staff were extremely rude and unwelcoming.

Additionally, there were no basic facilities to prepare or warm up our own food. Only one microwave was available for all guests on the floor, with no sink or cutlery provided. Since outside food options were more than 40 minutes away – and many closed before we could even get there – it left us with very few choices.

For a family trip, these limitations created unnecessary stress and disappointment, and we hope you will consider addressing them for future guests.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Maite

Beautiful place for have fun with the family

Leisure Family

10/10

Exceptional

23 Aug 2025

Michel

Love this hotel definitely coming back

Leisure Partner

10/10

Exceptional

23 Aug 2025

gisele

Tout était correct

Family_with_children

10/10

Exceptional

18 Aug 2025

Jedediah

Perfect for family. Clean and nice room. Beautiful hotel. Highly recommended.

Leisure Family

8/10

Excellent

15 Jul 2023

Brigid

The property was clean, comfortable, and provides plenty of room for us. The only disappointment was that there is no pool you can use without paying to use the waterpark. Water in the lobby would also be nice.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2023

Svietlana

Good for families

Leisure Family

10/10

Exceptional

14 Nov 2022

Sophia

Clean gotel with excellent service.

The hotel was pristine clean, the receptionists very professional polite and helpful. Great locarion for skiing.

Friends_and_family Family

10/10

Exceptional

04 Nov 2022

Roman

Good hotel, basic restaurant service

Leisure Family

10/10

Exceptional

28 Oct 2022

Bianca

We had a great time with the family in the Bora Park

Leisure Family_with_children

10/10

Exceptional

17 Oct 2022

kathleen

The room was spacious and clean!

Leisure

6/10

Pleasant

03 Oct 2022

Marc

The hotel was amazing related the water park for the indoor. I would say for the quality control before renting a room. To make sure the shower is fix. The handle broke and this is something could of been prevented from the cleaning person to report the shower handle was loose and going to brake. Hope next time the team can monitor more this stuff as this hotel is not cheap to stay . Your paying 300$ plus tax per day you would expect a higher quality of rooms . Outside of that hotel has lots to offer and it’s like being in a resort down south for the mini shops and restaurants. Also you have 24/7 arcade room for the kids to play .

Leisure Family

10/10

Exceptional

26 Sep 2022

Ines

Perfect for family

8/10

Excellent

24 Sep 2022

michel

Everything around was closed during our stay unfortunately but all the rest was excellent

Leisure Family

8/10

Excellent

19 Sep 2022

Derek

Nice new hotel but we visited mid September and nearly all of the Restaurants were closed or open for minimum hours. Understandable considering it is the off season I suppose! Will have to visit in the summer to get the full experience. Otherwise a great stay.

Leisure Family_with_children

10/10

Exceptional

18 Sep 2022

Rafael Lopez

We definitely had a nice surprise when we arrived here. The first impression was that it was too far away from everything, but really it has it all, and if you plan your visit to Old Quebec trip carefully, this is really a good option, specially during low season. We enjoyed the hotel facilities which not only include a great indoor waterpark (Outdoor waterpark looked amazing, but it was already closed for the season) but we also had a chance to play a lot with the kid at the Arcade room. This hotel was thought to be very practical, with amenities that really were thought to help the traveler. The staff was amazing and very polite all the time and to our surprised some of the front desk personnel even talked Spanish (which is my native language) additional to French and English.

We did not tried the restaurants at the hotel, mainly because of the limited menu and also because we did not like what we saw at the reviews, so instead we chose to drive to \"nearby\" (about 15 min drive) restaurants.

Overall we had a great time at Hotel Valcartier and we will most definitively return.

Leisure Family_with_children

4/10

Poor

19 Aug 2022

Chico

The hotel is worn down. Gastronomy is none existent and the little they offer is really and I mean really expensive.
Bottle of water at 3.25$ for starters.

Three restaurants that open randomly during the day and also close suddenly because short staffed, which is comprehensive but still, a 4 stars hotel with such fees and no food around the place after like 9pm. Housekeeping doesn’t do the basics of housekeeping for the time you’re checked in, only new towels upon request. But your garbage you must empty it at the large beam by the elevators yourself. No vacuuming, nothing.

We mostly eat outside for the 4 days we spent, but being no close to much, it’s a 30 minutes ride anywhere or you can make yourself a delivery from the St-Hubert’s near by every time.

The one time we had a snack at the marina bar close to the pools outside, we had a charge of 86$ for 6 pizza slices that were uncooked and some sort of tasteless chicken fingers. I normally eat like a WWII prisoner after being rescued but if I’m being charged premium fees for food, then I expect a bit of tasty food on my table.

The staff was utmost friendly and provided the best service overall. A lot of young seasonal students work there and it gives the vibe that you’re there for a fun time indeed.

Lastly but most concerning, they don’t seem to be bothered by the ridiculous amount of flies all over the place. That’s a huge let down, it makes the place look dirtier. Something must be done asap.

Leisure Family_with_children

6/10

Pleasant

08 Aug 2022

vicki

Great location and room set up for families. They seem to have a fly problem in the rooms and hotel in general which.is unexpected given the high price.

Leisure Family

8/10

Excellent

27 Jul 2022

Sara

Great hotel. Rooms very modern and clean. Excellent facilities

Leisure Family

8/10

Excellent

26 Jul 2022

Rita

We stayed 3 nights, bought the 3 days unlimited water parks, so our kids had a blast. The room was very big and clean, except there were lots of flies everywhere in the hotel… There are not much choices for restaurants in the hotel or around the area… no good coffee either…

Leisure Family

10/10

Exceptional

22 Jul 2022

Murtaza

Perfect

Leisure Family_with_children

8/10

Excellent

15 Jul 2022

Krista

I liked staying here as you could come and go to the waterparks easily. The rooms were big and it was a quiet hotel. I didn't like they didn't clean your room the whole time you are there (we stayed 4 nights). The TV was hit or miss to work. We seemed to always have to call and get them to reset the TV so it would work and when it did work it froze a lot. The WIFI was really slow as well.

Leisure Family

8/10

Excellent

14 Jul 2022

Rose

We loved the indoor waterslides. We didn't like the fact that there were not many dining options and restaurants were too expensive!

Leisure Family_with_children

10/10

Exceptional

05 Jul 2022

Audrey

Thank you for the stay. It was the best!!

Leisure Family_with_children

8/10

Excellent

01 Jul 2022

Chantal

Great place to stay !

We had a great experience the only comment that I have is that the staff was soooo young !
Most of them were very professional and my only worry is that they can easily be taken advantage of by the more unpleasant guests they were all so young and timid. I understand the lack of working hands but I would have liked to have seen more adults supporting the younger staff.

Friends_and_family Family

8/10

Excellent

29 Jun 2022

Raph Omaur

ok

Leisure Family_with_children

10/10

Exceptional

20 Jun 2022

Shilpa

Great property and activities but far from quebec city.

Leisure Family_with_children

4/10

Poor

14 Jun 2022

Gilles

no amenities included as a renter. No breakfast included no pool included, not even an outdoor bench to sit on. everything has to be paid for to enjoy our stay. SUCKS!

Leisure Partner

6/10

Pleasant

13 Jun 2022

Selma

Tout est payant

Pour les personnes qui prennent une nuit, au moins essayer d’inclure une petite heure ou deux de droit d’entrer au parc intérieur sans frais. Le reste c’est assez ordinaire. Un restaurant ouvert où la nourriture n’était pas très bonne et dispendieuse. L’établissement et la chambre étaient propre. Le matelas et les oreillers pas très confortable.

Friends_and_family Family

10/10

Exceptional

02 Jun 2022

Mahdi

Very clean with friendly staff

Leisure Family

8/10

Excellent

22 Mar 2022

Kathy

We love the Winter Tubing and indoor water park but were disappointed that the bar was closed in the aqua park. Only good for parents for so long!!
As well, the restaurant closed at the same time as the pool, so was difficult to order snacks following our swim.

Leisure Family

10/10

Exceptional

05 Feb 2022

Stephanie

Vraiment un bel hôtel! Très propre , les gens sont très gentil et attentif , la nourriture est bonne et l’ambiance aussi 🙂

Les chambres sont très belle et propre et sentent bonne. La vue sur le parc est magnifique l’hiver.

Belle expérience à l’hôtel val cartier , j’y retourne c’est certain !

Leisure Family_with_children

8/10

Excellent

04 Jan 2022

Anita

Property was great, lots to do if there wasn't shutdowns in place. Limited menus for take out when restaurants were ordered to close and not alot around. Restrictions aside, beds were comfy, rooms were very spacious. Would have liked a larger fridge than a small bar fridge and maybe a microwave and toaster given lockdowns in place and hotel geared to families. We will visit again.

Leisure Family

10/10

Exceptional

07 Sep 2021

Pamela

Restaurant hours could be extended.

Leisure Family

10/10

Exceptional

30 Aug 2021

Diana

Very clean, family friendly, the water park was great.

Leisure

2/10

Poor

23 Aug 2021

robert

Avoid unless you enjoy very poor service

While I must have stayed in over 100 hotels over my lifetime, I have never encountered such deplorable service from a supposed high end hotel. Checkin required sitting through a 90 minute lineup that extends out the door, with only 2 staff members to process the backlog; leaving all of us to suffer outdoors during a heat wave . See attached picture for an idea of the checkin lineup. Restaurant service is virtually non existent as well, with over an hour delay between placing order and receiving meal.. fire alarms poorly placed in the room, and will start to ring annoyingly if you decide to take a shower . Could not wait to get out of there today.

Friends_and_family Family

8/10

Excellent

23 Aug 2021

Carolyn

The rooms should have toaster and microwave plus cutlery and dishes

Leisure Friends

10/10

Exceptional

19 Aug 2021

Verified traveler

Nice experience ,the only thing , just put some free games for kids , i went in another hotel were all games are for free.
Also, breakfast included will be great

Friends_and_family Family

2/10

Poor

12 Aug 2021

Verified traveler

Very bad hotel with poor level of service, lot of flies even over the food, bad room service and no follow up on your requests

Leisure Family

4/10

Poor

07 Aug 2021

Verified traveler

Not once in 6 days was the room cleaned (COVID is no excuse). Not once I saw staff wiping down elevators or social areas. The shower curtain smell like humid after requesting a change which never happened ended up washing it myself in the laundry of the hotel. Dirty room service dishes sat on the hallways despite several calls. The water parks are nice. Would not recommend

Leisure Family

6/10

Pleasant

03 Aug 2021

Verified traveler

The room was not ready at promisedtime , the staff who cleaned it left such terrible body odors behind that my 8and 10 years old were not impressed. I was offered a 50 $ reimbursement , I did not get it. felt disrespected and unimportant, big deception

Leisure Family

10/10

Exceptional

03 Aug 2021

Verified traveler

The property is very new and offers a fresh design and layout. At the property are two waterparks one indoor, one outdoor. Each has a unique set of water slides, wave pool, lazy river, flow rider and other splash areas. We used the indoor park during our stay and had a lot of fun. The hotel also offers a full spa, and multiple restaurants. During covid only one restaurant was available the “safari” themed one. The food was better than expected but not 5 star by any means which is fine the pricing matched the quality of food and the decor was enjoyable. During our stay we had a king suite which featured a good sized tv/desk area, separate bedroom area and a good sized bathroom. The hotel room was clean and staff were constantly trying to keep common areas clean as well. Room service was not anymore expensive than eating in at the safari restaurant which was nice in the morning for breakfast. The staff at the hotel really set this location apart they were almost all bilingual (english/French) which was great as we didn’t have much French speaking ability. On top of this they were all so friendly and helpful for anything you need. I really can’t say enough good about the staff. The cons of this property are there was only 2 elevators for 5 floors of rooms and multiple restaurants and waterparks plus other amenities. With thousands of people there having 2 elevators does not accommodate that adequately especially during covid when they suggest only one family at a a time.

Leisure Partner

6/10

Pleasant

21 Jul 2021

J

We paid for 2 nights at $249 per night and no toiletries are in the room.Due to covid there is no housecleaning and due to the fact that there are waterparks on site, even if you are staying at the hotel there is no available indoor/outdoor pool unless you pay again to have access to the spa. There is an arcade available for the kids. We paid for the outdoor waterpark and it was a super fun fulled day!

Friends_and_family Family

10/10

Exceptional

09 Jul 2021

Verified traveler

The hotel is very clean. We loved the room and the fact that the two bed sections were completely separated. We loved the proximity of the water parc.

Leisure Family

10/10

Exceptional

02 Jul 2021

Verified traveler

Nice hotel, confortable beds, clean rooms, looks like a new hotel or recently renovated. We enjoyed the water park and spa facilities. We definitely be back!

Leisure Family

10/10

Exceptional

01 Jul 2021

Verified traveler

Great service, not a lot of people due to COVID restrictions. Got our room earlier.

Leisure Family_with_children

8/10

Excellent

29 Jun 2021

Verified traveler

Manque de choix de restaurants ouverts (je ne sais pas si c’est la COVID ou autre). Peu de variétés ou options santé sur le site. Lit ultra confortable. Personnel sympathique. Site et activités accessibles à deux pas de la chambre.

Pas de ménage fait à la chambre pour un séjour de 2 nuits.

Leisure Family

8/10

Excellent

28 Jun 2021

Verified traveler

Hotel is beautiful and modern. The water parks are really amazing lots to do for all kids age (I have a 3,7,9 year olds). The only that could have been better is the diversity of food and restaurants (although might be because they just re-opened after covid). But overall we and the kids loved it and would return!

Leisure Family_with_children

10/10

Exceptional

27 Jun 2021

Verified traveler

Great hotel for families. Indoor and outdoor water parks, a play area with several game machines(you have to pay), some shops and free parking. Hotel located in a very amazing area with kinda mountains and trees.

Family_with_children

10/10

Exceptional

21 Jun 2021

Verified traveler

Everything was perfect!

Leisure Family

10/10

Exceptional

14 Jun 2021

Verified traveler

I loved the fact that the waterpark had its own entrance from the hotel and you can get the ticket right from the front desk.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2021

Verified traveler

Perfect stay, lots of fun for the kids.
Clean and quiet hotel.
Nice spacious rooms.

Leisure Family_with_children

8/10

Excellent

08 Mar 2021

Verified traveler

Le site et les activités sont formidables. Cependant, plusieurs clients ne respectaient pas le port du masque.

Friends_and_family Family

10/10

Exceptional

06 Sep 2020

JP

Clean, friendly, very family oriented. Foods are tasty, fresh and affordable. Overall very good experience.

Leisure Family_with_children

8/10

Excellent

23 Aug 2020

Steph

Nice hotel, big rooms and comfortable bed. Reasonable prices. On the flip side, the bathroom was not very clean. Therre is NOTHING around this place besides the waterpark. It was impossible to find a restaurant that is open after 8PM. And although they had no other clients, the Safari restaurant refused to served breakfast when we arrived at 10:50 am, because it is until 11. Overall, not impressed.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2020

Verified traveler

Great hotel and nice service, motivated employees, access to a lot of services A

Leisure

8/10

Excellent

10 Jul 2020

Verified traveler

Very nice and moder

6/10

Pleasant

29 Jun 2020

Valerie

Underwhelming

We choose this hotel because of the 5 restaurants and beautiful amenities. Due to covid, only 1 restaurant was open. I asked the front desk for a menu, and the menu they provided me was not the right one as the menu being served was much smaller. The menu was supposed to be available on the TV but it was not. The couch in the room was extremely uncomfortable and there was nowhere we could eat the meal that we had to go and get from the restaurant because there was no room service. We were on the 5th floor. One of the elevators was out of service when we got to the hotel, and upon check out the next day, the second elevator was also out of service, meaning we had to walk down the 5 flights of stairs with all of our luggage. The place is beautiful, but it would have been nice if the website had indicated everything that would not be available for our stay. It was very disappointing. The bed, however, was extremely comfortable. The hotel staff was extremely friendly, and the food that we did eat, was ok, but not worth the price. That being said, there was only one employee in the kitchen, who was taking customer orders, cooking, plating, taking the money, and serving. He did a great job considering everything he had to do.

I would say that there was a general lack of organization. The staff did what they could, but nothing seemed to go smoothly. At $200 per night, I was expecting more, even with the covid-19 restrictions.

Partner

8/10

Excellent

15 Mar 2020

Travelling

Great hotel and amenities. Our family will definitely be back to this location.

Leisure Family_with_children

8/10

Excellent

12 Mar 2020

Verified traveler

hotel bedrooms and all facilities are great. food options are very limited. and the options are not great. we had to went out one night for take out. however, pretty amazing the hotel de glace, the sliding in snow amd rhe. ora park. we will definitively return.

Leisure Family_with_children

8/10

Excellent

11 Mar 2020

Nathan

The ice hotel was amazing but the winter park was not I expected. There was not much to do except the tubes slide. My daughter was disappointed there was no ice skating no skiing and no snow shoeing. Overall we were happy with our experience at the ice hotel.

Leisure Family

6/10

Pleasant

05 Mar 2020

Noela

It was great overall
The only comment concerns the clerk that took our check- in, she seemed very bored by our questions, did not make Eye contact and was more interested in looking elsewhere
Very impolite

Friends_and_family Family

10/10

Exceptional

16 Feb 2020

Steve

We really liked the high shower head adjustment since we are a tall family, the heated bathroom floors Wer really nice also

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Agnieszka

Great Family getaway!

Always happy to be back here

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Sandra

Beautiful views and facilities. Excellent service and the facilities were spotless. The Ice Hotel, the snow tubbing and the Bora Park were incredible.
The food offerings in their restaurants needs improvement.

Leisure Family

8/10

Excellent

10 Feb 2020

Kelly

Loved the Murphy bed! No individual soap or toiletries. Just one of those multi use units in tub/shower. Extremely clean, great dining options. Hotel de glacé AMAZING!! Room was extremely quit even with families with kids.

Leisure Friends

10/10

Exceptional

03 Feb 2020

Joseph

enjoyable stay

Great family hotel. We Thoroughly enjoyed our stay, the waterpark was amazing lots of fun. Our kids loved our hotel stay, we also ate on site not too expensive good options. Beds were comfortable room was clean.

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Chelsea

We had a fabulous stay! Lots of fun to be had here, such a great spot for a family vacation.

Food was good, however I

Friends_and_family Family