Name: Casa Hipil
Address: calle 42 #188 A x 33 y 35 Candelaria, 188, Valladolid, 97780, MX

10/10

Exceptional

04 Jun 2026

Sandra

great place!

8/10

Excellent

09 Mar 2026

David

Our room was nice and the facilities were very clean. The staff was friendly and helpful.

The check-in was confusing as we had to go to Hotel Aurora to check in (a block away) not at Casa Hipil itself. This could’ve been messaged ahead of time to save confusion.

We also had to remind the staff that we had pre-purchased breakfast because they seemed to be unaware of that. But once they took a picture of our hardcopy reservation we received credit for our breakfasts.

The breakfast was served in the rooftop restaurant area. The food was tasty but cold, as there were no heaters underneath each of the steam trays. Cold eggs, Chilaquiles, and pancakes plus fruit.

Friends

6/10

Pleasant

20 Feb 2026

Carly

The room was quite small and did not have any windows. It was also located directly beside the front desk, which resulted in noticeable noise and limited privacy. Had this information been disclosed at the time of booking, I likely would have considered other options.

The door only had a single lock on the handle and did not include an interior privacy lock, which raised some security concerns. There were also visible cracks around the door, making it easy to hear conversations and activity from outside the room.

The hotel itself was generally clean, and the staff were friendly and helpful when available. However, there was confusion regarding whether breakfast was included with our room. Additionally, when we arrived to check in, no one was at the front desk and the phone numbers provided to reach staff were out of service, which made the arrival process frustrating.

Leisure Family

10/10

Exceptional

18 Jan 2026

Patrick

Was a great jewel of a find. Has a sister property one block for breakfast!

Leisure Family

6/10

Pleasant

30 Dec 2025

Laura

Room was in mostly good shape. But AC turned off on its own in the middle of the night. This was a problem because there was a dog somewhere nearby that was barking all.night.long. Then, in the morning, someone was chiseling or jackhammering by 7AM.

The staff was excellent and very helpful. I needed help replacing a battery in my rental cars key fob. And they helped find someone who drove to me, and replaced it on the spot.

The parking is very tight in their lot.

We did not swim. So idk how nice that was.

Leisure Family

8/10

Excellent

28 Jul 2025

Eugenia

El hotel muy muy bien, limpio. Muy bonito..
El estacionamiento puede mejorar mucho…

Leisure Family_with_children

8/10

Excellent

06 Jan 2025

Verified traveler

Nice, basic and well located.

Basic hotel that is well located within valladolid. Given the price though, there are other more competitive options.

Friends_and_family Friends

10/10

Exceptional

27 Nov 2024

Geraldine

Nice place close to the main square

Nice place close to the main square with a parking option behind the hotel. Served the purpose and the beds were very comfortable. We left early so they prepared a lunch box for us which was simple but delicious and came handy while driving to our next stop. I would go again!

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Douglas Kazumi

Fair place to stay

It was pretty good in general. Location is close to the main plaza. Only small points to improve: shower head was clogged with mineral build up and the parking lot is an empty, unsupervised dark empty lot half a block away. This could have been better communicated.

Partner

8/10

Excellent

04 Sep 2024

Donna

The hotel and staff were nice, but I felt it was overpriced. There's nothing negative about the hotel itself

Leisure Friends

8/10

Excellent

28 May 2024

Phyo Thin

Clean and nice

Leisure Friends

10/10

Exceptional

22 Mar 2024

Corina

We enjoyed the lush garden and friendly staff.

Leisure Family

10/10

Exceptional

21 Feb 2024

Jesse

Excellent location. Super clean. Friendly staff. The family room had plenty of space my family of 4

Leisure Family

10/10

Exceptional

14 Feb 2024

Deborah

We loved our two nights here in Feb 2024. We would have liked to stay longer but they wanted to charge us their regular rate so we had to move. We booked deluxe superior rooms which had a king and double bunk beds. Each room has a double bathroom and a small fridge. The tiny pool was perfect for a quick dip to cool off. We would highly recommend this hotel.

Leisure Family

6/10

Pleasant

10 Feb 2024

Maria

Enseguida del hotel tenían gatos y la aroma no es agradable

Leisure Family

6/10

Pleasant

29 Jan 2024

R

NOT what we paid for and i would like money back.

It started out good. Found the reservation and was about to pay when the price I has booked on Hotels.com was $1100
pesos less than the price they wanted, not an issue they accepted my price, I paid and then it started. The Superior room, garden view etc. suddenly was not available, water damage from the roof (they are in a drought) so we needed to stay in a room attached to the lobby which was an old storage room with no windows right on a very busy street. We refused and after while were offered a room in a sister hotel down the street. we agreed but wanted to see the room first, no problem but it was being cleaned and we would have to wait. we agreed and after 45 minutes it turned out the room Was clean and we could look at it but not occupy because previous guest had left something in the safe and was coming back in 2 hours. Really ?? it was now getting dark. this room was facing the same noisy street, had a window that couldn't be opened and was definitely not a Superior room. Old tired bathroom at the end of the complex where wi-fi didn't work. It was now getting dark and we didn't have any other options. They were very nice and polite but were clearly pulling a scam. it was several weeks ago and I'm still not happy. A partial refund at least was in order. The Hotels.com discount was to me the start of the problem as there was no mention of a problem with the Superior room until then. Beware and read reviews about being stuck in the broom closet next to the lobby.

Partner

10/10

Exceptional

27 Jan 2024

Rebekah

We loved our stay so much. The breakfast was delicious. The whole place was very relaxing. Our room was enormous and beautiful. We really loved it here

Leisure Family

10/10

Exceptional

08 Jan 2024

Steven

Friendly, clean, convenient

10/10

Exceptional

03 Jan 2024

Rebekah

This is a warm friendly wonderful place to stay with a great location in Valladolid. It’s a great base lol cation for Chichen Itzá and Río Lagartos. Staff were friendly and helpful, everything was clean and lively. I highly recommend

Leisure Family

6/10

Pleasant

29 Nov 2023

Yashar

Good location, but it is more like a bed and breakfast. Think of it as a clean place to sleep.
We stayed one night and the staff thought we wouldn’t need towels because we are staying one night only.

Leisure Partner

6/10

Pleasant

26 Nov 2023

Jan

Average

Very small breakfast and only cold shower, non of these was expected and receptionist did not care at all :)

10/10

Exceptional

24 Nov 2023

Paolo

Very nice hotel, very convenient to reach the main square of Valladolid.
Bianca, one of the receptionist, has been very professional to suggest us the best areas to visit and some good places for drinks and dinner

Leisure Partner

10/10

Exceptional

21 Sep 2023

Liam

Best Spot

Had the best time! Hotel was so nice and the staff were all amazing and friendly. Courtyard was beautiful and so chill to hang out in the evening

Partner

8/10

Excellent

04 Aug 2023

Landy

Nice place

Very nice place. Close to every thing. Parking was tricky.

Partner

10/10

Exceptional

28 Jul 2023

Fahad

A very cozy place to stay, the parking is about a 4 min walk away from the hotel, but overall, its a great place to stay. We just stayed for one night, a place to rest our heads for the night, its a great spot overall. Walkable to Valadolid square.

8/10

Excellent

24 Jul 2023

Verified traveler

Great Space, Lacking in Customer Service

The family suite at Casa Hipil was perfect for our family of five (double bunk bed + queen bed) and we loved having access to a kitchen. The location of the hotel is great, just a few blocks off the main square. I’d recommend the hotel to other families but would note that

Friends_and_family Family

8/10

Excellent

06 Jul 2023

Diriet

The property has a great location in the center of town and only a few blocks away from the central plaza. My room looked just like in the pictures but felt smaller and the bathroom was tight also. The rooms in the main building have very little soundproofing and you can hear everyone in the hallways with a loud echo. My room was on the street side and you can hear all the cars and loud motorcycles, it's quieter late at night but for light sleepers this may be an issue. The interior rooms may not have this issue but you would still hear your neighbors coming in and out and the doors closing.

Leisure Self

10/10

Exceptional

18 May 2023

Anne

Good location, nice AC, friendly services

6/10

Pleasant

04 Apr 2023

Holly

Frustrating customer service.

This was a frustrating experience.

Two weeks before my stay I saw had to leave one day early. I contacted hotels.com to shift the check out. I had a reservation fully cancellable until one day before arrival. They said they could put a note in the reservation to let the hotel know I was checking out early and that if they charged me the extra night to let hotels.com know and they would handle it.

I had tried phoning the hotel with no luck. Finally I heard from the hotel via whatsapp, who said they could cancel and rebook my reservation. I said hotels.com had sent them a message to change the check out, and replied, great see you soon.

So the hotel charged me the extra night. The guy who checked me told me he would talk to the manager. No luck. Before I left, I tried again. No luck. I was told their policy was no refund for early check out. Well this wasn't an early check out. I had alerted the hotel and hotels.com 2 weeks earlier.

Hotels.com then told me that they could only refund the $ if the hotel agreed, and that they didn't. On an email I was told I could send the receipt showing the extra charge. I can't get the hotel to give me a receipt. I have emailed and messaged. Terrible communication. I don't want to leave a bad review but they don't seem to care so here it is.

The hotel itself is decent. We were put in the next door hotel because room 1 has no window. There is a cute pool. The rooms are clean but basic. Breakfast is modest but ok.

Friends_and_family Family

8/10

Excellent

12 Feb 2023

Clinton

Charming colonial place. Lovely staff. Wifi did not make it into our room, but fine in common areas. Lovely plants

Leisure Partner

6/10

Pleasant

17 Aug 2022

Roberto

Room was waaay too small for 5 people. Room has not one blanket and the AC was right above one bed so whoever sleep in that bed was freezing. I went to get a blanket in the middle of the night and nobody was in the front desk.
I like the proximity to the center

Leisure Family

6/10

Pleasant

12 Aug 2022

Verified traveler

Budget below average hotel

This is a budget below average hotel with a good location. Staff is not helpful. The room was quite small. The breakfast is at a nearby hotel and not in the hotel itself. The staircase to the rooms is narrow. I wouldnt stay again.

Partner

10/10

Exceptional

07 Jan 2022

Eric

The property was nice, the room was fine with nice AC. It's in a good location. They make coffee. Excellent shower pressure. The beds are more comfortable than you'd expect for a hotel of this class. It's cute. I'd return if I go back to Vallodolod.

Leisure Friends

8/10

Excellent

22 Nov 2021

Sylvain

Amiable staff, easy access and quick response.
Confortable beds.

Leisure Partner

8/10

Excellent

20 Nov 2021

Roberto

Valladolid

Bastante comodo y limpio, aunque si necesitan actualizar las cortinas, la de nuestra habitación tenia hoyos bastante grandecitos. No me gusto el estacionamiento, pero en fin, fuera de eso, todo bien.

Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

One night family stay

Very cute hotel close to the Center of town. The room was clean and cozy fitting the 5 of us. There is a common area kitchen where you can cook and store things in the fridge and a very small pool. Across the street there is a nice place for breakfast. Overall pleasing experience for the one night we stayed.

Friends_and_family Family

10/10

Exceptional

22 Nov 2019

Verified traveler

Lovely hotel. Efficient, comfortable room. Very helpful staff. Parking a bit of a challenge- we parked on street about 150 yards away. There’s more to see and do on the Valladolid area than you’d realize.

Leisure Family_with_children

4/10

Poor

08 Aug 2019

kyra

nicely decorated but tpo noisy

too noisy in this hotel the door are super thin our room overlooked a crappy roof - there is a family area below that is noisy and there were screaming kids had booked for 2 nights and left after one. the pool is not really a pool more like a plunge pool you can not swim in it

Partner

10/10

Exceptional

02 Jul 2019

Verified traveler

Friendly staff. Really nice room and ensuite. Good value for money

Room 3 - a double - gets some noise from the main road, it's mentioned in a couple of other reviews - bring ear plugs is your sleep is affected by noise

Leisure Partner

10/10

Exceptional

24 Feb 2019

timothy

Would stay again

The parking is around the corner aways, making hauling bags on uneven and skinny sidewalks less than ideal, but it’s all part of the charm of Vallodolid. It’s a wonderful town (crowded with tourists) and the hotel is an easy 4-block walk from the main center. Sonia at the front desk was very friendly and helpful in giving directions to where we wanted to go. The courtyard is lovely. The rooms are adequate and a bit stingy on amenities, but there is a shared kitchen and frig/microwave.

Partner

6/10

Pleasant

05 Feb 2019

K

our room was too noisy

The location is good, very close tot he city center. The problems we had was that the room (#3) was very small and extremely noisy with street traffic. If you get another room noise may not be a problem. Wifi was poor in our room.

Partner

4/10

Poor

08 Jan 2019

Richard Y

Noisy room #3

Every things was ok, great bathroom, nice wood furnishings, friendly service, and a nice room that faces the street, but that was exactly the problem of not having a nice sleep and rest. The room #3 that faces the street is extremely noisy and at 5 am that the cars starts to circulate the streets, wakes you up even if you close all windows. We complained about that in the reception and they told us that they have had a lot of complains about that room because of the noise but the owner don't want to take any action like installing door and windows anti noise. Sad way of thinking of the owner

Partner

8/10

Excellent

09 Dec 2018

Julia

Nice hotel close to downtown Valladolid

We liked the hotel, it is in a convenient area (close to downtown and bus terminal), the staff is very friendly, and the hotel is clean and well kept. The only thing we were not happy about were the thin walls - you can hear everything your neighbors are doing, and if somebody is using the hotel kitchen/common area, you hear everything in the rooms. Otherwise, we really enjoyed our stay there.

Partner

10/10

Exceptional

05 Nov 2018

Courtney

Hidden gem

Casa Hipil was a hidden gem and everything I was hoping to find. I was traveling solo in the Yucatan for 10 days and stayed in a variety of similar smaller hotels, and this was by far the best. Centrally located, but a few blocks away from the central plaza so it felt quieter. Beautiful, lush green courtyard with pool, great for relaxing and unwinding at the end of the day. All of the details of the hotel were quaint and pretty! I loved it!

10/10

Exceptional

22 Jun 2018

Beth

Great facilities and location at a reasonable price!
Stayed at Casa Hipil with my 9 year old daughter and enjoyed it.
The staff was tremendous!!
Appears the bathrooms have been updated. A/C and TV. Great public areas with computers, well equipped kitchen, and garden with small pool. We were able to park in front of hotel.
Don’t expect anything too fancy, but it is very clean and comfortable.
Short walk to the park, which is surrounded by restaurants and shops.
Go to the light show and the cenote. Both very walkable, though we took a taxi back from light show for less than $2USD.
Valladolid is centrally locates in the Yucatan, si it is perfect for day trips to Chichen Itza, Rio Lagartos, and other spots.
Casa Hipil was a great location with an amazingly helpful staff, all of whom spoke at least sufficient Englush.

10/10

Exceptional

16 Jun 2018

Antonio

Excellent

Excellent service, comfortable room.

Partner

10/10

Exceptional

29 Apr 2018

Gerald

Casa Hipil staff were hospitable and helpful; recommended good places to eat and gave clear directions. Super easy check in, safe and walkable area, dedicated parking lot. Our room opened up onto pool/patio area, which was great for the kids! Clean and quiet space made for an excellent first night in Mexico. Would definitely stay here again!

Family

10/10

Exceptional

01 Apr 2018

candida

Beautiful hotel

Beautiful little hotel close to zocalo in Valladolid. My room had a cute little balcony overlooking the beautiful courtyard, great AC, a foot washing faucet to wash off the dust from the road (I want this is my own house!!), a large shower and beautiful little touches everywhere. Staff were super friendly. I highly recommend this hotel!!

10/10

Exceptional

20 Feb 2018

Verified traveler

My Opinion

I wasn't too impressed by the outside area, but once I got into my room I was very satisfied and happy with the state of everything.

10/10

Exceptional

14 Feb 2018

Marilyn

Basic Hotel Close to Cenote and the Town Square

We, 2 couples, stayed here for 3 nights. We had the room right at the street, and were concerned about the street noise, but slept through with no problem at all, surprisingly !

Staff here are very nice, efficient and helpful.

Hotel is very basic,but all we needed....very clean at a great price. There is a small shared kitchen, so you can cook if you want...a fridge to keep your food, a water cooler, coffee maker, dishes to eat or drink with. Bathroom is small, but no issue for us.

There is a little courtyard in the back with a table and chairs, a couple of loungers and a little plunge pool.

Easy walk fro here to the Cenote, that we went swimming in...great to cool down, and only 55 pesos to enter. You can also walk to the Ado bus station from here, catch a cab or a collectivo close by as well.The town square is only 3 blocks away with many restaurants on the way or around the square. The sister hotel, Hotel Colonial La Aurora, serves a great inexpensive breakfast. Our favourite restaurant for dinner was right beside the church at the square, El Atrio del Mayab.

We visited Ek Balam and the cenote there from here, and would also be an easy trip out to Chichen Itza.

I would recommend this hotel for those looking for basic accommodations at a good price.

10/10

Exceptional

11 Feb 2018

esther

Good place to stay

Good area to stay, easy to walk to zocálo and other areas. Nearby hostel Candelaria has great bikes for rent (to take to cenotes) for 100 pesos per day, and can drop off laundry for 20 pesos per kilo. Bathroom was good and water very nice and hot. We had booked for a king size but received 2 doubles. If you like soft bedding then you will probably like the pillow top mattresses used. Tv includes and international news channel.
Teeny tiny pool but if you have little kids that like the pool, then requesting the room in front of the pool might be ideal.
We were on the second floor and WiFi was okay, not great. Had to request several times for them to reboot router, which they happily did. Good service. Would std stay here again if the mattresses were firmer. Overall a good stay.

Partner

10/10

Exceptional

11 May 2017

Raney & Rob

Lovely little boutique hotel blocks from plaza

We loved this little boutique hotel. It is very charming and very Yucatan. The rooms are small but clean and lovely. Bathroom was newly remodeled. Air conditioning works amazingly with is great because it was hot and humid even in February. Safes in room.

The community kitchen area is a wonderful area if you are a group needing to connect for chatting and meals. Little pool is sweet. Staff is wonderful. There is a library room with computers for use.

Just blocks from the main Plaza. There is noise from cars and neighbors (we had an especially loud barking dog) but the hotel cannot control that and that's Mexico! WOULD HIGHLY RECOMMEND THIS HOTEL - AN AMAZING VALUE!

8/10

Excellent

19 Apr 2017

Verified traveler

Clean and comfortable hotel with pool

The hotel location and property was great! The room was spacious and clean with comfortable beds. The front desk was very helpful too.

Family

8/10

Excellent

24 Mar 2017

Kristen

Small but lovely boutique hotel

Adorable boutique hotel for our overnight stay in Valladolid. We stayed in room 3, a basic double room that was small but clean with a large king size bed and a balcony overlooking the street and entrance. Bathroom was also tiny but newly remodeled. Water pressure wasn't always steady, but plenty of hot water throughout the day. The staff was excellent--friendly, knowledgeable, helpful, and tolerant of our broken Spanish (they do speak English though). Location was within walking distance to local restaurants and shops. There is a large shared full kitchen area if you want to prepare your own meals, store food in the refrigerator, or fill your water bottles with purified water. Valladolid is a lovely city I wish we could have explored more than just one day. It was our stop after driving from Merida to Chichen Itza. Ek Balam is only about a 30 minute drive away (another must see). Thank you Casa Hipil for making our Yucatan vacation so memorable!

Partner

8/10

Excellent

23 Nov 2016

jeff

Nice landscaped hotel

A pretty little hotel with a lovely courtyard friendly staff and nice rooms. It can a little noisy with street and neighbour's noise.

10/10

Exceptional

17 Mar 2016

Guillaume

Cosy and friendly hotel very close to center

Small room for a family of five but very clean and warm welcome. Kitchen to prepare your own meals. Tiny but beautiful garden. May be noisy if hotel is full. Parking in the street. Close to central Plaza: 5 min walk. On le recommande!

Family

8/10

Excellent

07 Feb 2016

artyguy

What no breakfast or coffee?

A short walk to the downtown center. Rooms were clean and sufficient for two nights. Breakfast or at least coffee would of been nice. If you wanted breakfast you had to walk a block to another hotel or further to the center.

8/10

Excellent

22 Jan 2016

Verified traveler

Within walking distance of the bus station and central plaza; modern, comfortable interior

8/10

Excellent

27 Aug 2015

Lee

Great, economical hotel

Friendly staff with good English. Reasonably priced. Clean, comfortable room. Wifi in the room would have made things perfect. Loved their giant map of the Yucatan; wish we could find one just like it. We would stay there again.

Family

10/10

Exceptional

01 Jun 2026

Mathias

Tudo muito bonito e bem localizado. Porém, o café da manhã incluído é somente uma cafeteira com café, qualquer outra comida terá que comprar externamente.

4/10

Poor

24 Apr 2026

Edgar Eduardo

Para hacer Check in tienes que ir a otro hotel, para guardar tu carro tienes que ir a otro hotel, para el desayuno igual, tienes que ir a otro hotel, todo es en otro hotel, hasta la piscina grande, en el hotel solo encuentras tu habitación

Partner

10/10

Exceptional

10 Jan 2026

Luis Guillermo

Habitación y alimentos

Business Self

6/10

Pleasant

15 Dec 2024

Maxime

Séjour mitigé, fermez la chambre 1 !!

Nous avons eu la chambre numéro 1 collée à la réception sans aucune fenêtre et par conséquent beaucoup d’humidité car aucune possibilité d’aérer. Au bout de quelques minutes nous avons demandé à changer de chambre et nous avons dû payer un supplément….

La seconde chambre était très bien.
Le petit déjeuner très peu copieux, l’assiette de fruit c’est assez limité il y a 5 petits morceaux.

Emplacement idéal et parking inclus.

Partner

8/10

Excellent

21 Nov 2024

Verified traveler

Great location, super friendly staff, the breakfast is a few houses down in their partner hotel on the nice rooftop terrace. Depending on the location the room can be noisy because of the street.

Partner

10/10

Exceptional

23 Sep 2024

Claudia

Viaje de chicas

Esa habitación es increíble parque tiene espacio para 5 personas, mis amigas y yo pudimos estar juntas y tener una linda convivencia en nuestro viaje.

Friends_and_family Friends

8/10

Excellent

02 Sep 2024

Silvia

El lugar es muy pequeño pero muy lindo. Son los mismos dueños de un hotel màs grande que està a media cuadra y el restaurante de ese lugar es delicioso y el servicio es excelente. Lo malo es que nos tocò la habitaciòn nùmero 1 que està justo frente a la recepciòn y se escucha ruido desde muy temprano y la ventana de la habitaciòn da a una boutique que està junto al hotel, por lo que no se siente mucha privacidad y se siente un poco encerrada la habitaciòn.

Leisure Family

10/10

Exceptional

06 Jul 2024

Stephanie

Buen hospedaje , amables

Friends_and_family Family

10/10

Exceptional

05 Jul 2024

Paulina M

La habitación pequeña pero todo bien, buena ubicación el estacionamiento está a cuadra y media y el desayuno también es en otro hotel a media cuadra, si volvería.

Self

10/10

Exceptional

01 Apr 2024

Valeria

Es un hotel pequeño, acogedor, muy lindo. El servicio del personal es muy bueno, son muy amables.

Leisure Family

10/10

Exceptional

26 Mar 2024

Guillaume

Très bien situé, proche du centre ville.
Seul petit défaut circulation de la rue très bruyante.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2024

Aurelie

Petit hotel bien situé dans le centre-ville. Il dispose de son propre parking. Cuisine a disposition très pratique. Je recommande fortement, qualité prix au top.

Friends_and_family Family

10/10

Exceptional

29 Jan 2024

Saul

Muy buen servio y personal súper agradables

Leisure Family

10/10

Exceptional

08 Jan 2024

Tiago

Atendimento perfeito!

Friends_and_family Family

8/10

Excellent

07 Jan 2024

Amayrani

La chica de recepción súper amable, excelente atención al cliente, el hotel pequeño pero bonito. Lo único que no me encantó fue que como compré en Expedia me dijeron tenían que darme la habitación más barata y estaba justo enfrente de recepción, por lo que escuchábamos todo, no teníamos privacidad.

8/10

Excellent

01 Jan 2024

Raquel

Una habitación muy mal iluminada en cuanto a luz natural. Muy encerrada y en toda la noche se oye el paso de los autos. La otra habitación con vista al tendedero del vecino.