Holiday Inn Express & Suites Jackson By IHG

6/10

Pleasant

10 Mar 2026

Derrick

Rooms are little small, but other than that our stay was great!

Partner

10/10

Exceptional

08 Mar 2026

roz marise

Clean room and it’s walking distance to Waikīkī beach and shops.

Partner

10/10

Exceptional

08 Mar 2026

Jenny

Good

4/10

Poor

08 Mar 2026

Jessica

The elevators are always packed, the elevator bank lobby on the ground floor is congested during peak hours, especially breakfast where the entrance is in the same area as the elevators. The hot tub was BROKEN! The carpet on the floor I stayed on was never once vacuumed in 5 days. Resort fees should be waived

Self

8/10

Excellent

08 Mar 2026

Yimei

Room is small but neat and clean. WiFi is good. breakfast is good.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Claudia

Ocean view room was perfect! Hotel staff were exceptionally courteous. Full-on breakfast was awesome! I would come back and recommend to friends and family.

6/10

Pleasant

07 Mar 2026

jenida

Property looks good. My room however was not cleaned well, bathroom amd the side table in the room were always dirty, no change of sheets- they would just lay it again but no change of sheets. Place where to pick breakfast is way too small as so many people would come at once- seating area was big though. Also breakfast time should be extended say like from 6.30- 10.30am since some of us when on vacation would prefer a late breakfast jist to sleep in and rest..hope this is considered. Loved the pool and the area, always clean.

Self

10/10

Exceptional

07 Mar 2026

lynn

Very comfortable. Great bed.

Partner

8/10

Excellent

07 Mar 2026

Lee Jean

Great location. Friendly staff, nice breakfast.
The room is small than expected.

Partner

10/10

Exceptional

07 Mar 2026

Kim

Clean room. The staff was very kind and helpful. The breakfast was great. It was conveniently located and the ocean was just a short walk.

6/10

Pleasant

07 Mar 2026

Steve

A little, staff good, concerge misleading

Family

6/10

Pleasant

07 Mar 2026

TJ

I had breakfast every day there I wish there was more variety. It wasn’t as good as it should’ve been. I hated to have a partial ocean view. I loved that.

8/10

Excellent

07 Mar 2026

Andrzej

Overall stay was pleasant. The only con was very low water pressure in the shower, Staff was very helpful. Breakfast was OK.

Partner

10/10

Exceptional

05 Mar 2026

Lina

Ocean view was amazing from my room. Walking distance to many different spots.

Self

6/10

Pleasant

04 Mar 2026

Debra

The front desk was short and not very helpful and the parking is a nightmare you should be able to reserve your parking when you reserve your room so you know if you have parking or not probably won’t come back again.

Family

8/10

Excellent

04 Mar 2026

Tyler

Yes

10/10

Exceptional

04 Mar 2026

Anthony Christian

Room/property was clean, staff was friendly and helpful, and location was solid. The daily complimentary breakfast was exceptional and a great way to start the day.

Partner

4/10

Poor

04 Mar 2026

Jeff

Staff was great, elevators make this hotel a nightmare. Slow, old, broken down….slow to do anything within hotel. Breakfast was very mediocre, pool is not as shown in photos. Internet was barely workable if you need to work at all! Staff were amazing, really the only good part about this hotel. Rooms are tiny and not accurately shown online in photos

Partner

10/10

Exceptional

03 Mar 2026

Tina

Good breakfast, pool, view, staff!! Kid friendly.

10/10

Exceptional

02 Mar 2026

MAHSA

Clean and very nice and helpful staff. Great location. Walking distance to everything.
The gym has many cardio machines but not weight machines. There are dumbles, however which was fine for me. The gym air conditioner was also set to 76 to 78f which was not comfortable. Pool is small but clean. Breakfast is average nothing fancy, eggs, pancakes, sausages, cereal, and yogurt
Overal it was well worth the money i paid (i got discount but even the original price was fair)

Self

6/10

Pleasant

01 Mar 2026

Josiah

Parking is horrible and expensive it took us about 45 minutes to find a self parking spot because garage was full

Partner

8/10

Excellent

01 Mar 2026

Denia

Check in/out was quick Cleanliness and friendly staff

10/10

Exceptional

01 Mar 2026

Aimee

Nice and friendly staff, clean room good location good breakfast

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Patti

Clean room
Great breakfast
Easy walk to local restaurants

10/10

Exceptional

28 Feb 2026

James

Room was clean, staff was friendly, amenities were good!

Partner

6/10

Pleasant

28 Feb 2026

Dean

The entry door handle/lock needs to be fixed or replaced. The card worked fine but the lever did not engage the door to be released.
The breakfast did not even come close to meeting the Holiday Inn standards. The offerings were paired down and very limited. One of the biggest reasons we chose to stay with you was the expected breakfast. Cinnamon rolls were absent again (happened the last time we stayed). I asked the staff and was told “I’m sorry, we don’t have them today.” Totally disappointed.
The previous stay had us take the elevator to the floor above the room, then walk down the stairs to the floor below. The loud elevator kept us awake all night, not to mention the loud doors slamming, and other guests talking both through the walls and outside their doors. Horrible room location.
My suggestions would be to avoid sliding doors for the bathroom (privacy in a small room - you can do better), never put a glass door to a bathroom (lights totally flooded the dark room at night), keep pedestrians from cutting through the lobby (I’m sure it was documented of the cussing out of a security person, along with the terrible language, that occurred in the lobby while we checked in, and correct the actions of the breakfast management.
I welcome your response and feedback.
[email protected]

Partner

10/10

Exceptional

27 Feb 2026

Travonté

Amazing roof and Bea was such a great host. Can’t wait to go back!

10/10

Exceptional

27 Feb 2026

Rachel

Clean rooms, friendly staff, great location within walking distance to beach

Partner

10/10

Exceptional

27 Feb 2026

Kay

Chris at check in started our stay off pleasant and Gladys at checkout was just as pleasant and efficient. It sets the stage for our 3 night stay. Breakfast was good. This hotel is an easy walk to restaurants, shopping and the beach.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Lyndon

Staff are friendly and room are clean. Air conditioning needs improvement. It’s just blowing air not gettimg cold.

2/10

Poor

26 Feb 2026

Kelly

The rooms were very tiny, not much space to even move around. The water in the shower ran mostly cold, not much hot water. The breakfast was insanely crowded, free for all type of buffet. Most the food was cold or at best room temp. There is not enough parking for the amount of guests that stay, so it’s a Russian roulette of who gets the spots first, at $50 a night! After that they tell you to just go park on the street but nothing is close or ever available. Someone threw up near the 3rd floor elevator in the parking lot and it sat there for the whole week we stayed. The concierge DANIEL, scammed us on a luau. We paid $800 for a luau, that was supposed to be on the beach and family friendly. It was neither of those things, could not even see the beach or the sunset, it was on the third floor of the Marriott, which had scaffolding covering any sort of view. The show was slow, and boring but great performances. The beds in the hotel were soft, only up side to this stay. Spend the extra money, stay somewhere else. This was not our ideal vacation or stay, Waikiki has really changed.

Family_with_children

2/10

Poor

26 Feb 2026

Yi Yang

Very tiny room, bad AC position facing the bed and blowing the air to the body directly. Bad noise insulation from outside street and indoor corridor. Crowed breakfast room without enough seating. Not enough parking space without ideal alternative parking. The worst holiday inn ever stayed in my life. Staff is friendly though.

Partner

6/10

Pleasant

26 Feb 2026

Margarita

The parking is $50 per night

10/10

Exceptional

25 Feb 2026

Meikel

It’s my husband and I Anniversary so we were visiting from New York. We spent 4days here and we’ll definitely be back and we definitely recommend staying here. The WHOLE staff is amazing it don’t matter the department, the same lady clean our room everyday and she was the best. Overall awesome Hotel and the most PERFECT staff.

Partner

10/10

Exceptional

24 Feb 2026

Joycelyn

Everybody here at the Holiday Inn Waikīkī is always a pleasure to work with. I look forward to returning next year. Thank you very much

10/10

Exceptional

23 Feb 2026

Jigna

Good

6/10

Pleasant

23 Feb 2026

becky

my medication was stolen along with some adaptors I had to use since they never fixed the broken usb plugs

Family_with_children

4/10

Poor

23 Feb 2026

Daniel

They gave us a room that four people cannot even move around in we’ve barely enough room between beds and walls. We had to upgrade a room costing a step much more money which we shouldn’t have had to do the room, they moved us to was bigger and more comfortable that way, but the beds were the most uncomfortable beds I’ve ever slept on in my life and the pillows were terrible. It was a rotten stay the staff was OK, but the accommodations were for the pits.

Family

6/10

Pleasant

22 Feb 2026

Shukanth Reddy

The room was congested

Partner

10/10

Exceptional

21 Feb 2026

Earl lamont

We enjoyed staying here!! Staff is very courteous & helpful, excellent customer service, very clean rooms, excellent breakfast choices, short walking distance to the eateries, shopping & the beach.
Rooms are small & was on the 16th floor took a little while for the water to get hot. Overall we were satisfied

Family

8/10

Excellent

21 Feb 2026

Douglas

The staff were great, our room was very clean and confortable. The breakfast is exactly like all Holiday Inns provide. I will stay again. The only negative is the elevators. They take wayyy too long. We must of waiting minimum 10 mins for an elevator, everytime. Thanks for the stay.

Family_with_children

10/10

Exceptional

21 Feb 2026

Andrew

Great stay, good location

6/10

Pleasant

21 Feb 2026

Lauren

Staff was amazing. Room was okay. Very small and window barely opened. Wish there was two hot tubs.

Partner

10/10

Exceptional

21 Feb 2026

Mikaela

The room was clean and the staff was really friendly/accommodating. The breakfast was probably the best hotel breakfast we’ve ever had!

Partner

10/10

Exceptional

20 Feb 2026

Royal

Your room was clean and staff was so friendly. Breakfast was awesome!

2/10

Poor

19 Feb 2026

Brasilia

Once you get there you have to pay fees ridiculous . Be careful what you book.

Friends

10/10

Exceptional

19 Feb 2026

Hua

Location is good with bus stations nearby; I he breakfast is good ; services are nice. I will book this hotel when coming to Wakiki in the future.

Self

10/10

Exceptional

19 Feb 2026

Melody

Convenience of location. Free breakfast. Friendly staff

8/10

Excellent

18 Feb 2026

David

Housekeeping and front desk people were excellent. Price is high for value.

Partner

10/10

Exceptional

17 Feb 2026

Ny'Cole

Loved it

4/10

Poor

16 Feb 2026

Chad

The room dosent match the picture. Extra charges at the end of the stay. Excessive long wait times for elevators. Weird layout. Down one elevator up another to get to the pool or gym.

Leisure Family

8/10

Excellent

15 Feb 2026

John

AC is very loud and people slamming doors before 6 or 7 depending on the night.

Partner

8/10

Excellent

15 Feb 2026

Alan

I have stayed here here 4 times so far and absolutely love it. Everything was clean and the staff friendly. My only complaint is waiting for the elevators

10/10

Exceptional

13 Feb 2026

Tomas

Clean rooms friendly staff

Business

10/10

Exceptional

11 Feb 2026

Rebecca

Staff is always awesome here! Second year in a row that we stayed.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Norma Susana

My second time at this hotel. Great location. Courteous and efficient staff. Rooms very clean. Comfortable bed. Good breakfast. Looking forward to my third stay!

Leisure Self

10/10

Exceptional

11 Feb 2026

Cortez

Staff was amazing. The view was breathtaking.

Leisure Family

10/10

Exceptional

11 Feb 2026

Peter Steven

Yes , yes . P S W

Leisure Friends

10/10

Exceptional

10 Feb 2026

Brooke

The room was clean, the breakfast was tasty, the staff was willing to help with anything I needed, and the location was good.

Leisure Friends

8/10

Excellent

09 Feb 2026

Barbara J M

I would say 4.75 rating. Free breakfast was great, rooms were clean and stocked. Microwave, mini fridge, iron, hair dryer. No problems with AC. Staff was very courteous. Parking $50/night with in and out priviledges. Over all, very statisfied. I will book again and recommend to family and friends when looking for budget friendly accomodations.

Business Family

10/10

Exceptional

07 Feb 2026

Pamela

The staff was friendly

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Michelle

Everything

8/10

Excellent

06 Feb 2026

Alexander

The room was great with an excellent view. Very friendly staff.

Business Self

8/10

Excellent

02 Feb 2026

Amanda

The rooms were clean and nice. The free breakfast was a very good variety of foods, not just cereal and bagels. Very friendly staff and a great part of town! Loved playing mini golf!!

10/10

Exceptional

02 Feb 2026

Edielyn

Staff and amenities

Leisure Friends

2/10

Poor

01 Feb 2026

Shpetim

Staff was nice, room was old, old tub.. looked dirty and broken. Long elevator waits.

10/10

Exceptional

01 Feb 2026

Lori

Great food and service !

8/10

Excellent

31 Jan 2026

Heather

Front desk assistance w/ taxi & luggage tags. Cleanliness of room & bathroom.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Jero

It was a very nice stay. Room is really clean and the staff were accommodating.

Leisure Friends

10/10

Exceptional

29 Jan 2026

Rosibel

Breakfast was great.

Leisure Partner

8/10

Excellent

25 Jan 2026

James

Room was somewhat cramped with the king bed, but thoughtful layout. Breakfast buffet was good with a mix of standard Holiday Inn Express items (turkey sausage and \"scramble\" patties) and local items (sweet buns, Portuguese sausage). Level 5 deck amenities were nice on days that you just want to relax for a bit. The location of the property is genius, its a few crosswalks away from Waikiki beach and at the head of Kuhio and Kalakaua Avenues which feature a lot of great food and shopping. It's also got bus stops right outside which provide great service to just about anywhere on the island. So TL;DR: Hotel itself was an average IHG experience, location is amazing.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Robert

Yes

6/10

Pleasant

24 Jan 2026

BYRON

Parking cost. Size of the room.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Keisha

Clean room, convenient location, friendly staff, free breakfast!

Leisure Self

6/10

Pleasant

21 Jan 2026

KENT

Air conditioners need to be updated very loud never shut off blowing right on the bed

Leisure Partner

10/10

Exceptional

20 Jan 2026

Csilla

Everything was perfect!

Leisure Family

4/10

Poor

20 Jan 2026

Tara

The breakfast is great and the location of the hotel is nice too. The front desk staff were extremely rude, especially Reese. I did not recieve enough breakfast vouchers for my entire stay, so I had asked very nicely for more since I was in fact a registered hotel guest. She legit screamed at me, talking down to me and was completely out of hand! I have never in my entire life been spoken to in that manner. Worst customer experience I have ever had. I have never wrote a bad review until now. She should not be working in customer service.

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Connie

The room was clean and had everything I needed. (Fridg., microwave, and safe.) It was a bit small, but that was okay. Also, it had a window unit, so the room stayed comfortable.

The breakfast had a wide variety of foods.

Leisure Family

10/10

Exceptional

18 Jan 2026

Annie

Staff, amenities, and location.

Leisure Family

10/10

Exceptional

17 Jan 2026

Raymond

Great breakfast and room clean and serviced. I wish there was clearer instructions on loading luggage. Didn't know until checking out there was a side loading area

Partner

10/10

Exceptional

15 Jan 2026

Jaclyn

Rooms are small but great, very clean, staff are nice and very courteous. The luggage storage is greatly appreciated. Thank you for all the staff for a wonderful job!

Leisure Family

10/10

Exceptional

13 Jan 2026

Bonni Jean

Nice comfy room with a view of the ocean. Really nice breakfast everyday. Close walk to everything.

Leisure Partner

2/10

Poor

12 Jan 2026

Ka Wei Elsa

The room was small and was not able to open windows. The A/C is old and noisy

Leisure Family

10/10

Exceptional

12 Jan 2026

Andrzej

A nice and affordable place.

8/10

Excellent

11 Jan 2026

John

Nice property with many food options in walking distance.

Leisure Family

10/10

Exceptional

10 Jan 2026

Roman Gauge

Great 10/10 recommend.

Leisure Partner

8/10

Excellent

10 Jan 2026

Becky

Hotel was close to everything. The rooms were small and fairly clean. The breakfast was great and the staff was amazing.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Angie

Parking was easy and fast

Leisure Friends

10/10

Exceptional

09 Jan 2026

liechen

Room is clean , good location

10/10

Exceptional

09 Jan 2026

Anita Suet Sang

The wonderful service that Sawn provided us. He was super professional, friendly and helpful. His great service stood out for us. I would go back to this hotel because of his service. The rooms were clean and cozy. We just needed a place to sleep. There was daily housekeeping. Great amenities with a pool, jacuzzi, gym and games area. Breakfast was included, but needed a little bit more variety. In all, it was a wonderful stay and right in Waikiki downtown area. You have access to lots of shops and restaurants. Also the beach is close by. I will come back again to Holiday Inn Express Waikiki if I come back!

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Annie

First time Vacationing in Hawaii . Bang for Buck for Sure. Easy walking distance to Beach , shopping , Dining . Took a bit to figure out the better Excursions that suited our tastes . Lots of outfits Pushing Timeshares . Breakfast was an Excursion in its self . Was very busy and sometimes finding a Table to sit and eat was challenging , but after a few times through , you got the hang of it . Overall , an Awesome Time . We would go back in a Heartbeat ..

Leisure Partner

10/10

Exceptional

09 Jan 2026

Stephane

Very good breakfast!

8/10

Excellent

08 Jan 2026

Julie

Room was clean - beds were comfortable- room is a bit on the small side- but was nice to have large picture windows and would definitely stay again

Leisure Family

6/10

Pleasant

08 Jan 2026

Kristina

The hotel doors are not on springs, so all you hear in your room are all these doors closing on one's floor. It's awful. The few elevators are not sufficient to service the guests in the large hotel. Breakfast felt like one was lining up for a meal at a school cafeteria or institution. Not many healthy things to eat. Way too crowded. On the positive side, the king size bed was comfortable.

Leisure Partner

8/10

Excellent

08 Jan 2026

Jeanette

Room was clean. We had 2 queen beds with partial ocean view and it was the smallest room I have ever been in at a hotel. No storage for clothing and very small area to hang clothes. Bathroom was also very tiny no room for makeup and doing your hair. The hotel staff were amazing from housekeeping to front lobby staff to breakfast Buffett staff. It was a great hotel beside the size and condition of the room.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Bianca

I had a wonderful stay at the Holiday Inn Express Waikiki. The location is perfect—close to Waikiki Beach, shopping, and restaurants. The room was clean and comfortable, the free breakfast was a great bonus, and the staff was friendly and helpful. Overall, it was a great value and made my Honolulu trip even better. I’d definitely stay here again! 🌴

Leisure Family

10/10

Exceptional

08 Jan 2026

Angela

Staff was very friendly. Rooms were on the small side but were very clean and comfortable. Parking in their onsite garage was the best option.

Leisure Family

8/10

Excellent

07 Jan 2026

Noli

Staff were accommodating.
Room is clean but the AC was a bit loud.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Jessica

Breakfast was good. Parking was to expensive for the hotel

Leisure Family

10/10

Exceptional

06 Jan 2026

Emma

This hotel was accessible, clean and well maintained. The breakfast had a good variety of food and was fresh. Pool area was great. Parking on site was never available.