Name: Red Roof Inn Houston East – I-10
Address: 11999 East Freeway, Houston, 77029, US

10/10

Exceptional

25 Jul 2026

Edward

Amazing Friendly staff. Very clean room

2/10

Poor

22 Jul 2026

Michael

Yeah not a safe place truck was broken into and thousands of dollars worth of tools taken door frame to my room look like it had been kicked in

6/10

Pleasant

12 Jul 2026

Robyn

I was upset initially whe.n seeing cockroaches , but Ilit was manageable , other than than daily cleaning and visible staff , good location to food , bus, and shopping , I would stay there again with 5 cans of Black Flag or Raid.

Self

10/10

Exceptional

09 Jul 2026

Yusdemi

Todo bien

Friends

2/10

Poor

06 Jul 2026

Henry

they auto canceld my reservation,

Self

2/10

Poor

02 Jul 2026

Chaynette

Rude rude dirt

Family_with_children

2/10

Poor

14 Jun 2026

Brandon

Dirty would never put my worst enemy here

Family

10/10

Exceptional

12 Jun 2026

Jerria

Love it

Family

2/10

Poor

08 Jun 2026

Felix

The lady in the front desk is useless
I think because we use orbits, she put me in a room with no light. The lights on the wall did not work. The TV did not work and she still wanted to keep me in there then she moved me to a new room. The bed must be 50 years old horrible and microwave didn’t work and she was pissed that she had to bring me a new one with a huge attitude. The property has beer bottles everywhere people walking around and not safe at all. It’s disgusting outside.
Beware of this place. Red Roof Inn should be ashamed of themselves.

Self

8/10

Excellent

31 May 2026

Russell

We stay in places like this all the time. If we come to Houston again, we would definitely stay here again. I just get so frustrated with pools at places like this. They're always filled with pee. You can't see past your hand in front of your face when you look underwater with goggles on. Other than that, the beds were fulls size but super comfortable and everything was very clean. Also, it's next door to Denny's, walking distance to a famous Mexican restaurant, and really close to Kroger's. Also, for going to and from Astro games, it is literally a straight shot for only 5 mins. So easy.

Family_with_children

10/10

Exceptional

26 May 2026

jhun

Nice

Family

10/10

Exceptional

23 Apr 2026

Nikita

Everything was great

8/10

Excellent

17 Apr 2026

Stephen

I don't have nothing bad to say

2/10

Poor

02 Apr 2026

Charline

The sheets were actually dirty, but because I checked in so late I slept on one side. I also found a dirty towel in the bathroom sink when I walked. There was no remote control for the TV in the room and when I asked for one turns out the TV was not even working. The African American staff was so rude and judgmental towards me. And the in the main hallway was not even working. Then when I gave a 1 rating the same lady at the front desk came confronted me about it like I did her wrong. First of all, she was not supposed to confront me like that. Second she didn’t really want to know why to improve the quality of the business.

Self

8/10

Excellent

02 Apr 2026

Jesus

good for the price

Self

2/10

Poor

30 Mar 2026

tracy

Upon checking in, I was given a room that contain gnats, Dirty bed, a hole in the ceiling, damage floor tiles mold, a dirty tub I raised my concern with the front desk, and I was given another room with no remote for the television, a nonworking television, and a roach infestation I woke up at 4 AM in the morning with a roach, crawling on my arm and then I left. Absolutely horrible

Self

8/10

Excellent

29 Mar 2026

Audrey

Once inside the building. The stay was nice and quite . The rooms were clean and comfortable.

Self

10/10

Exceptional

26 Mar 2026

Eugenia

Yes

Friends_and_family Friends

2/10

Poor

20 Mar 2026

Carlos

Bed was bad, no toilet paper in the bathroom. The curtain rod from the shower was falling on us.
I guess you get what you pay for. If you have kids with you just spent a bit more and stay somewhere better/safer.

Family_with_children

2/10

Poor

19 Mar 2026

Giuliana

Stayed one night and my Car got broken into and had to call the police. The staff did not seem to are at all and when asked if they had camera footage they said the cameras don't work and didn't even care at all. As if they knew who did it . Police could not help since there was no camera footage at all

Partner

6/10

Pleasant

17 Mar 2026

Steve

They need to control the people that live there. 2 3 o clock u hear them outside and it wakes up. They need more security camera or just security itself. If u can’t park there for people open tool boxes in/on ur truck there’s a big problem. Lucky there was not stolen.

Self

10/10

Exceptional

16 Mar 2026

Patrick

Love

4/10

Poor

15 Mar 2026

sacramento

The hotel is in bad shape! Hotel staff is very nice and friendly but the property is in bad shape. The room was not clean, smelled terrible and sheets are old and dirty

Self

6/10

Pleasant

14 Mar 2026

Hailey

AC kept room nice and cold

Friends_and_family Family

2/10

Poor

09 Mar 2026

Kenesha

Everything was nasty/broken

Family

2/10

Poor

07 Mar 2026

araceli

Paeking was okay and the towels were good, its just they had no kind of soap for us to use

2/10

Poor

06 Mar 2026

Oreka

When we walked into the room it was dirty no clean towels

Family_with_children

4/10

Poor

05 Mar 2026

Caroline M

Laundry service is onky for towels. My bedding was the same for 4 days and the room smelled of smoke. The parking is safe. The service staff try but the system must be letting them down.

Self

8/10

Excellent

01 Mar 2026

Melvinaa

It was ok

Friends

2/10

Poor

27 Feb 2026

Darius

Very disappointed with my stay. The room had roaches and gnats, sticky dirty floors, an unclean shower, cigarette ends in the bathroom, stained sheets, and even old food left in corners. The property is pet-friendly, but there was dog feces all over the grass and even on the stairs to my room, which was very unsanitary. There were also people outside my room at all hours of the night, making it hard to rest. I would not stay here again

Family_with_children

8/10

Excellent

11 Feb 2026

Lus

I really like the ubication and the rate was a plus

2/10

Poor

07 Feb 2026

Gregory

Arrival, no hand towels, no washcloths no extra TP and no garbage bags. No hot water. The floor was filthy. We ended up throwing our socks away.. second day no maid service, garbage cans outside, overflowing. 8 AM housekeeping who does not speak English knocks on our door to give us a towels and sheets, but insists on taking the old ones first then leave we have to make our own beds and clean our own rooms. Trash outside is overflowing. The ice machine is busted up cords are stripped out of it and a person who appears to be homeless has their iPad plugged into the outlet and is smoking pot. third day no water, when brought to the attention of the desk, clerk comes down to the room turns the water on it drips out he points to it and says in broken English, their water, what problem? He is met by a neighbor who also does not have water and has a five minute shouting match with him. We mistakenly assumed that there was a continental breakfast what we found was a coffee machine with a handwritten sign taped to it that says what you see, what you get. We stayed three nights. We were never serviced by house cleaning. We cleaned our own room and changed our own linens emptied our own trash. At the entrance to the parking lot is a mobile police station. Are they blue blinking light when you walk across the parking lot a voice tells you to please do not loiter and move along.

10/10

Exceptional

05 Feb 2026

Robert

Thank you

Business_and_leisure Family_with_children

2/10

Poor

31 Jan 2026

Everardo

Dirty

8/10

Excellent

28 Jan 2026

Jesus

Room was clean. My husband enjoyed his stay for work and plans to go again.

Business

10/10

Exceptional

26 Jan 2026

Robert

Thank YOU!

Business_and_leisure

2/10

Poor

25 Jan 2026

Ozerria

Room wasn’t available and no hot water

Leisure Partner

10/10

Exceptional

25 Jan 2026

jerome

Pretty decent

Business_and_leisure Partner

10/10

Exceptional

21 Jan 2026

Alexandra

Check in was fast and easy! AC was great and that’s all u needed to rest.

Business Self

2/10

Poor

18 Jan 2026

Robert

Front desk clerk in the morning checking people in, very unprofessional and disrespectful towards good paying customers!

Business_and_leisure Family_with_children

2/10

Poor

18 Jan 2026

Shelly Gless

Terrible customer service

4/10

Poor

18 Jan 2026

Esperanza

Door in bathroom was halfway missing

Partner

10/10

Exceptional

16 Jan 2026

Rashad

It was perfect thank YOU!!

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Robert

Everything was perfect, thank YOU!!

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Eugenia

Nice

Business

10/10

Exceptional

15 Jan 2026

Robert

Thank YOU

10/10

Exceptional

12 Jan 2026

Eugenia

Awesome

Partner

10/10

Exceptional

11 Jan 2026

jason D

room was spotless and everything was good. the sink had been draining really slow, and I noticed that it was dripping from underneath.

Leisure Self

10/10

Exceptional

10 Jan 2026

Richard

Everything was a lot better than I expected and will stay in the future if service continue to be like this 😉

Self

2/10

Poor

09 Jan 2026

Felix

It seems like there’s people living there my truck was broken into. Very sketchy people walking around be very careful.

Business Self

10/10

Exceptional

07 Jan 2026

Karen

Went overand above any & all of my expectations. Great location, literally shares parking lot with Denny's

10/10

Exceptional

07 Jan 2026

Chanse

The manager is very polite and professional.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Eugenia

Yes

Partner

10/10

Exceptional

02 Jan 2026

Eugenia

Awesome

Partner

2/10

Poor

31 Dec 2025

Amy

Filthy roaches pee smell

2/10

Poor

30 Dec 2025

Elizabeth

Cockroaches
Room was dusty and smelled bad.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Trina

The hotel was perfect

Friends_and_family Family

2/10

Poor

28 Dec 2025

Ronnie

Staff were good. The place is loud as heck due to the highway next to it.. even beyond midnight you will hear cars speed by. As I arrived, there was a druggie at my door (something was going on between her and the man next door to me).. place seemed shady at best. I had left my car unlocked (my fault) and she actually sat inside, stole a few items. The room was a tad damp - no idea why.

I would NOT RECOMMEND this place :-(

Self

6/10

Pleasant

28 Dec 2025

Md Mostafijur

Cleanliness, mosquitoes repellent, frequent cleaning.

10/10

Exceptional

26 Dec 2025

Eugenia

Yes

Partner

6/10

Pleasant

26 Dec 2025

Daniel

Room was fine, however, the laundry facilities were out of order.

Business

6/10

Pleasant

02 Dec 2025

Karen

Only 1/2 roll of toilet paper, the one & only icem

10/10

Exceptional

01 Dec 2025

Corrie

Great

2/10

Poor

29 Nov 2025

Audel

Room had an overwhelming smell of cigarettes and bed was dirty and wires where hanging from the ceiling I asked for a refund immediately since I booked a non smoking room but was denied I had a 450 for a week but left as soon as I stepped in the room very bad

Partner

6/10

Pleasant

29 Nov 2025

Epheriam

Room was cleaned and free of roaches

Leisure Pet

6/10

Pleasant

23 Nov 2025

Staci

The room was in good condition, microwave could be updated but other than that it was okay. No roaches or bed bugs so that was also a plus.

Leisure Partner

6/10

Pleasant

18 Nov 2025

tracy

Enjoyed my stay besides not being able to take a bubble bath in the tub . Only the shower worked

Business Self

10/10

Exceptional

17 Nov 2025

michelle

Nice clean rooms

Friends_and_family Family

2/10

Poor

16 Nov 2025

Nicole

Hotel is not a good choice.

Self

2/10

Poor

16 Nov 2025

Miguel

I arrived to check in, according to the front desk the room was 97% clean and I had to wait a bit longer for the room to be completely clean. This was an hour after check in time. Waited an hour to have it cleaned. When I arrived, there was still poop in the toilet from the last person. I told them to clean it up. Waited even longer and went I went back they just flushed the toilet and didn’t even clean it. Piss all over the toilet still.

Requested a second room, towels were dirty, shower was dirty and the room smelled like cigarettes. The area is super sketch. Dead bugs in the room as well. Never coming here ever again. Terrible experience

10/10

Exceptional

13 Nov 2025

Michelle

Very nice and clean no roaches

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Marchell

Good place to stay

2/10

Poor

24 Sep 2025

Lamont

Mattress were wore out and lumpy… I had to change rooms 2 times for that reason. Then the lights and Tv wasn’t working… this place needs A LOT of help…smh

Leisure Partner

2/10

Poor

04 Sep 2025

Kiyana

Do Better

There's other cheap hotels in the area that were able to provide me with their policies without attitude due to being asked questions. Red Roof needs new staff. They need to update the policies and then provide fees to consumers upfront instead of waiting for them to check-in and THEN proceeding to demand the security deposit. The Sunday I stayed, I wasn't asked for a deposit. I booked my room with hotels.com and checked in. That night, we found hair in the towels and tried to clean the stained tub, but the dirt stains were still there. It's time to update the towels and tubs. The plumbing also is bad. The toilet would not actually flush down even when not using toilet paper at all. The sink was also clogged. Afterwards, due to accidentally booking the wrong date, we returned to at least give it another try. Wednesday, I came to check-in, and the clerk at the front desk instantly got attitude with me for asking questions about the \"Security deposit\" I never had to pay previously. She kept cutting me off and even started yelling at me saying she didn't have to answer any of my questions. She then proceeded to call some guy on the phone who I could barely understand. He refused to identify himself, but stated if I wanted to get the key, I needed to pay 50$. I asked where I could find that info again, and neither one of them would tell me where I could see this policy. I never stayed in the room or got my key. I never checked in and I'm waiting for a refund from Wednesday.

Friends_and_family Friends

4/10

Poor

31 Aug 2025

Yvette

Front desk needs to be more courteous stained towels property was dirty

2/10

Poor

12 Aug 2025

TONYA

Do not book

Reserved a room well in advance which they did not have available upon our arrival.

Partner

4/10

Poor

09 Aug 2025

Nizar

Not as expected

2/10

Poor

26 Jul 2025

Ashley

Trifllin

Friends_and_family Family

2/10

Poor

11 Jul 2025

Ayrianna

Very rude and unprofessional the bedding had holes and burn marks and stains. Roaches TV did not work.

6/10

Pleasant

06 Jul 2025

Melissa

Evaluándolo con respecto al precio está perfecto la verdad lo único no me siento seguro la puerta de las habitaciones puede venir cualquiera de la calle y tocarla y hasta intentar abrirla

Leisure Family

10/10

Exceptional

03 Jul 2025

Galilea

quiet and friendly staff

Business_and_leisure Self

2/10

Poor

26 Jun 2025

Jose I

Hice una reservacion con una fecha equivocada , a peasr que estuve una semana no me dieron ningun credito .

Business Self

2/10

Poor

24 Jun 2025

seyda

El servicio al cliente no es efficient con el cliente

Business_and_leisure Self

2/10

Poor

24 Jun 2025

seyda

Muy mal servicio al Cliente son politics desconsideradas para el cliente
Te roban tu dinero con sus politicas cards
Por $50 perdieron a toda una familia

Leisure Self

2/10

Poor

23 Jun 2025

Davis

We selected the accommodating room with the crib. Arrived to find they had given our room to someone else, they did not have a backup crib. The floors were dirty, like they had not moped. The pool was literally a green swamp. We saw drunk guys flying through the parking lot, and drugs being smoked in the parking lot. They had one ice machine for the whole property and it didn’t work.

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Ana Maria

We cancelled our reservation because the pool was nasty and told the reservation clerk we would not be staying
there because the pool on the internet was not the same
as the pool we saw at the sight. She told us she would cancel our reservation. We are filing a claim.

2/10

Poor

20 Jun 2025

Pat

Room was disgusting

Leisure Partner

4/10

Poor

18 Jun 2025

carlos

Fire alarm in a plastic bag dangling. No shampoo, no hand soap, and no body gel in the bottles. Phone didn’t work. Commode unstable as it was missing the two screws to bolt to the floor. Microwave jammed and had very hard time opening it. No toilet paper. Comforter had holes. Room smelled musty.

2/10

Poor

16 Jun 2025

Maria

Check in went well. Room was in very poor condition, smelled really bad. The room looked as if it does not get cleaned but rather just keeps getting looked over and made to look clean enough but smells really bad. Sheets were stained so bad. Location is also very poor, we felt so uncomfortable that we had to leave and move to another hotel in a different area. This place is screaming to be shut down and renovated.

Leisure Partner

4/10

Poor

03 Jun 2025

Mahkai

They was roaches in the room the sick the shower and in bed

10/10

Exceptional

30 May 2025

Kita

Excellent service

Business_and_leisure Family_with_children

2/10

Poor

28 May 2025

Cedric

This place is a hell hole. It's crackhead infested, bug infested, stale smelling, people walking around cussing, fighting, and arguing all times of the night and day. The pool hasn't been cleaned in ages. I had to walk with the attendant to 6 different rooms before I found one almost suitable for us to stay in til the sun came up. I would advise anyone to skip the reservation or pass right on by if you ever encounter the red roof inn on East fwy in Houston Texas. HORRIBLE HORRIBLE HORRIBLE

Partner

4/10

Poor

21 May 2025

Mark

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.

Leisure Pet

6/10

Pleasant

18 May 2025

Mark

It’s one of the older red roof ends. I’ve stayed in. Kind of dirty. The door doesn’t seal correctly. A hole in the wall that has a piece of paper stuffed in it. The floors are pretty dirty. Well lighted outside. The bed is comfortable. The shower didn’t have much pressure.

2/10

Poor

20 Apr 2025

Elia

I was not able to check in my reservation because of an expired ID

10/10

Exceptional

12 Apr 2025

Catherine

5g

4/10

Poor

06 Apr 2025

John

Roaches and dirty floors

Leisure Self

10/10

Exceptional

04 Apr 2025

Catherine

Amazing

Business_and_leisure Friends

2/10

Poor

17 Mar 2025

Lakeisha

It was holes in the covers and sheets full of roaches and other insects! Not to mention a drug infested environment and the two ladies at the front desk were very rude and unprofessional!!!

Business_and_leisure Family_with_children

10/10

Exceptional

04 Mar 2025

Treyvion

Grey