Quality Inn Houston Pasadena

United States , Pasadena - TX
Pasadena, 114 S. Richey St.
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100 reviews shown

2/10

Poor

23 Mar 2026

Bryan

Property was much durtier than website led you to believe

2/10

Poor

16 Mar 2026

Jhenneffer

I had a very negative experience at this hotel. Unfortunately, the cleanliness was very poor from the beginning. When I entered the room, there was already an unpleasant smell. In the bathroom, I found hair in the sink, and it was clear that the shower had not been properly cleaned.

The bed was also in bad condition — the sheets were wrinkled as if they had already been used, and there were hairs on them, which made it seem like the bedding had not been changed for the next guest.

Another disappointing point was the lack of room service. I stayed for 3 days and, during that time, the towels and bed sheets were never changed.

The breakfast area was also not clean, and the coffee was very weak with very few options available.

To make matters worse, I did not like the location — the neighborhood is not pleasant.

Overall, I had a terrible stay and I would not recommend this hotel.

Family

10/10

Exceptional

26 Feb 2026

Hailey

Great customer service.

Self

10/10

Exceptional

02 Feb 2026

Kevin

Staff was very nice and accommodating

Leisure Partner

2/10

Poor

28 Dec 2025

Raynaldo

To begin with pool was closed for maintenance, which fine but called ahead and they said it was open. I asked about the full breakfast they said that yes it was a full breakfast I go in the morning for the breakfast, and all it was was cold eggs, cold sausage, and hard bread for toast the only thing was fresh and decency was the waffles. So that was a big disappointment. Then the tv glitching and messing up left to visit family told them about the TV and came back 4 hrs later and TV still glitching worse So they switch rooms then in the morning didn’t even get the room cleaned. So took my towels down stairs to get new ones didn’t even give the correct amount of towels . So had to jump through a couple of hurdles to get what I needed. The best part of the hotel was when I was leaving back home. I will never ever recommend this hotel to my enemies.

6/10

Pleasant

05 Dec 2025

Eric

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

4/10

Poor

30 Nov 2025

Janice A

The smoke alarm went off every morning around 5am. The breakfast was cold and limited. The room is not made up daily. They said they only
Make up the rooms on Monday and Thursday. What kind of a hotel does that.

Partner

8/10

Excellent

29 Nov 2025

ARNULFO

Yes

2/10

Poor

11 Nov 2025

Anthony D

The manager’s a clown

Business

8/10

Excellent

03 Nov 2025

stefney

Everything was ok

Self

10/10

Exceptional

27 Aug 2025

Keith

Customer service was nice hotel was nice everything about the hotel was nice

2/10

Poor

13 Aug 2025

louann

I honestly cannot believe that this property is listed on Expedia. You have transient people standing at the street corner earning enough money to get a room for the night. The blankets all have cigarette Burns in them. No cable TV. It's just just I just cannot believe that this is listed on an Expedia. The property looks nothing like the pictures

Business_and_leisure Family

2/10

Poor

13 Aug 2025

Porsha

On the site it said pet friendly and they would not allowed my puppy to stay. Plus no hot water we was told we would have to go to another area to shower, we left and find another hotel that was pet friendly. I never had an experience like this and being almost 4 hours away from home.

Leisure Partner

2/10

Poor

22 Jul 2025

Fatima carmen

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

Leisure Family

2/10

Poor

30 Jun 2025

Keontae

I didnt like this experience at all. The staff was rude and nit willing to listen

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Claudia

Exelente

Friends_and_family Family

2/10

Poor

06 Jun 2025

Alberto

This has been the worst hotel we’ve stayed.
Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

Leisure Partner

2/10

Poor

01 Jun 2025

mckevin

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

Business_and_leisure Partner

4/10

Poor

01 Jun 2025

Isaac

They didn’t have warm water and they didn’t

6/10

Pleasant

27 May 2025

Aurelio

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

Business_and_leisure Family

10/10

Exceptional

19 May 2025

Sheryl

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

Family

6/10

Pleasant

05 May 2025

Ana B.

Nuestra estancia en Quality Inn,, Pasadena Tx.

Generalmente todo estaba bien, limpio y ordenado , pero en uno de los cuartos no tenia cobertor en la cama y mi hija pasó frío en la primer noche, se lo comunicamos al encargado pero lo llevaron al día siguiente.

Friends_and_family Family

6/10

Pleasant

24 Apr 2025

Wendell

Use to be a lot better place. To expensive for what you get.

Business Self

10/10

Exceptional

13 Apr 2025

Jose Calix

None

Business Self

4/10

Poor

25 Mar 2025

Dominique

It was not clean. Entire floor smelt like cigarette smoke, would not come back.

Family

8/10

Excellent

13 Mar 2025

Kenneth

Hotel location is ideal for getting around Pasadena

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2025

Verified traveler

Nice Hotel

Front Desk was helpful. I was in the area for a work assignment my second time visiting its a clean place..Breakfast just okay wish they had Turkey sausage and wheat Toast...lol, Indian Breakfast and labeled. Pricey and 100 incidental spend close to 400 for 1 day...

Self

2/10

Poor

01 Mar 2025

Dora

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

Leisure Pet

2/10

Poor

10 Feb 2025

Shana

This was by far the worst hotel I ever stayed in. No one spoke English well to understand you. My room was switched four times because they were dirty and they only have house keeping in the more. The staff was rude. This was the worst experience ever in life.

Business_and_leisure Family

4/10

Poor

26 Jan 2025

Raul

The breakfast don't have variety

Business

4/10

Poor

13 Oct 2024

Santos

Housekeeping and odor

Its not what i was expecting the room has some kind of odor also the breakfast wasn't good even the coffee taste weird and cold they didn't do housekeeping at all .

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Shawnta

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$

Leisure Family_with_children

10/10

Exceptional

31 Aug 2024

dechanna

Customer service needs do better at front desk

Business

2/10

Poor

28 Aug 2024

Scott C

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

Business Pet

2/10

Poor

01 Apr 2024

Angel

Nahhh

Leisure Partner

10/10

Exceptional

28 Mar 2024

Deborah

I ate yummy Indian food for dinner and the hotel staff were super kind and helpful!
The restaurant was about to close so the woman at the front desk said go upstairs before checking in and order food and then come back down to check in. I made it just in time to order and had a lovely conversation with the front desk woman who told me how much she loves working at this hotel because she meets people from all over the world !

Business

4/10

Poor

25 Mar 2024

barbara

u pay what u get. it’s just not clean. the sheets and blankets and towels all had lil stains on them we found a used condom in our room

Leisure Partner

4/10

Poor

19 Mar 2024

Verified traveler

Hotel definitely needs some upkeep. Our room unfortunately had a ladybug problem, which was a first for me. They just kept appearing. At one point, there was about 10 in our room.

Friends_and_family Family

2/10

Poor

10 Mar 2024

Paige

Terrible.

After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for.

After a hour at the check in desk they finally assigned us a room,
I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip.

We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work.
Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work.
The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her.

She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room.

Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key.

After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed.
If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in.

Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa

Leisure Family_with_children

8/10

Excellent

01 Feb 2024

Matthew

N/a

10/10

Exceptional

24 Jan 2024

David

Nice clean rooms

Business Self

8/10

Excellent

23 Jan 2024

Younggook

Staffs was helpful to resolve some problems.

Leisure Partner

6/10

Pleasant

03 Jan 2024

Juan

Never clean my room and clean towels

2/10

Poor

27 Dec 2023

Luis

Terrible

Terrible front desk personnel, the pictures of this hotel are fake. it is dirty and smells

Business

10/10

Exceptional

30 Jul 2023

Ishola

Excellent Hotel

6/10

Pleasant

23 Jul 2023

Yudisleydi

Staff was friendly and helpful but the building needs some structural love, but it was clean and organized

Business Self

10/10

Exceptional

16 Jul 2023

Terry

The staff was super friendly and checked for my Choice card and applied my stay.

Business_and_leisure Partner

2/10

Poor

24 May 2023

RAYNELLE

The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!

6/10

Pleasant

20 Mar 2023

Verified traveler

Not worth it

Sketchy area. Went to check in. Waited 30 min, while the two front clerks assisted clients. Not once did they acknowledge my presence, no problem. While I waited another person came out of the elevator and also waited. When it was my turn the guy cut and was helped first. Apparently his room had enough damage to it. When it was my turn the clerks left me standing there for 15 min with no assistance or a simple 'we'll be right with you\". Finally checked in went to the room and it wasn't what I had paid for on hotels.com. I went back to the front desk and the guy said he told me he upgraded me to a double bed room, when I had mentioned that I want the single bed that I had paid for. When checking out, the front clerks were rude and also hesitant on returning my cash deposit, they had to verify the room was not damaged but considering the room wasn't that great, the door barely closed and the interior has it wear and nicks. Breakfast wasn't great either. The only courteous staff were the housekeeping staff. Elevator panel was also broken but still in service.

Partner

2/10

Poor

27 Jan 2023

Julio

Paid a $100 place worth $50

I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.

Business

4/10

Poor

07 Aug 2022

Ramon

Ehhh-

Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.

Partner

2/10

Poor

25 Jul 2022

Saul

Pictures vs result where not the same

Leisure Family

4/10

Poor

16 Jul 2022

Manuel

Stayed for 5 nights got housekeeping on our very last night. Restaurant in hotel was unavailable. Tried 3 different times to go into pool and was never ready. Safe in room didnt work, was told they were going to get back to me never did.

Leisure Family_with_children

4/10

Poor

21 Jun 2022

Malange

While the staff was friendly. The floor I stayed on smelled musty and the air quality was bad. The pool area was littered with trash and the pool was filthy. I called the day I was booking to make sure the pool was open because it was the only reason for me to book there. Friday, Saturday and Sunday the pool was not available.

Leisure Self

4/10

Poor

29 May 2022

Jeannette

The check in was roughly done. The hairdryer didn't work. Room was dirty. No clean towels in 3 days. No privacy hangers for the door. The refrigerator in the room leaks on the floor and was very noisy. Bed was comfortable though.

Leisure Partner

8/10

Excellent

16 Apr 2022

Sharlene

Upgraded to the tower. First room had problems with the outlet (It was loose). Moved to new room after an hour. Pie-shaped room, so the bathroom was smaller. Restaurant only open for takeout. More industrial part of town, with many restaurants about 1-2 miles away. Standard hot breakfast. Good value.

Leisure Partner

6/10

Pleasant

12 Apr 2022

GISELA

Property looked outdated.
Hallways looked old and not enough air conditioning.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2022

Sierra

Was amazing

Partner

2/10

Poor

24 Mar 2022

Verified traveler

Bad experience with Hotel stay

Worst Hotel I have ever stayed. I pic of the hotel looked decent but when I have landed they allocated me in a next building situated next to main building.
Restrooms are not good. Front office staff looked confused. They took 45mins to figure out my reservation and we're also insisting to repay inspire of me paid in full through hotels.com in advance.
Even the location is bad. It is surrounded by all chemical factories and smell around was not bearable.

Friends_and_family Family

6/10

Pleasant

15 Nov 2021

Tracy

The bathroom was nasty. Mold around the one side of tub. Door on bathroom didn't work correctly. I had a hard time opening it, glad I wasn't by myself I would have been locked in it. Ice holder had mold on lid. TV had no way to tell what was on each station and very slow. The bed couldn't have been any harder.

Leisure Partner

2/10

Poor

04 Sep 2021

toni

hotel was unable to accommodate needs

2/10

Poor

16 Jul 2021

Verified traveler

People were nice; the only redeeming quality! Pool green and closed. Lights flickering, and I have a picture of pubic hair in the bathtub ( I didn’t dare use it). That property should have been imploded 20 years ago! No breakfast left when I went down ( before closing time) . Corporate should be ashamed of this!

Leisure Family

6/10

Pleasant

31 May 2021

Balaji

Building was little old and had some smell around..

Friends_and_family Family

10/10

Exceptional

25 May 2021

Verified traveler

Management was awesome

Business

4/10

Poor

26 Apr 2021

Verified traveler

Stayed there for two nights and no room service person ever came by to refresh the towels. The pool was still closed the grill and bar area closed on a Saturday. And when I had called the person I talked to on Thursday said that there would be a $10 pet fee(which is fine) but the man at the counter charged me $35 for one pet. And on top of that he charged me a extra $150 per room because I had more then 1 more booked.... so in all I paid almost $400 for a room that wasn’t even worth staying in. I’m very disappointed and displeased with my stay there...

Leisure Family_with_children

10/10

Exceptional

11 Apr 2021

Marcus

Cleanliness

There was a used towel left in the bathroom and hair in the shower

Self

2/10

Poor

22 Mar 2021

DUSTIN

Stay away

This is an extremely bad place to stay. The place is really dirty, the beds are super old and sunken in, the service was really rude.

Partner

8/10

Excellent

26 Feb 2021

Verified traveler

We enjoyed our stay at Quality inn, the staff is very helpful and welcoming. Overall a great experience.

Business_and_leisure

8/10

Excellent

16 Feb 2021

Verified traveler

Clean rooms, everything is in good repair and working like it is supposed to.
Parking is pretty tight up close to the rooms but plenty of room out back.

Business Self

6/10

Pleasant

08 Sep 2020

Cretia

Regular sized refrigerator was great. It was hot most days. The AC couldn’t cool the room adequately. We had to buy a fan. Baseboards and corners were not cleaned well. The outside looked worse than the inside.

Business Pet

4/10

Poor

24 Aug 2020

Solomon

Poor service and management

Was there 4 days had no room service I won’t stay there anymore an waste of money on my behalf. Wasn’t offered any refunds or anything when I talked to management. Sent room service up on the lastnight of my stay I told them I was okay wasn’t no need to it was my last night.

Business

2/10

Poor

19 Jul 2020

Mario

If you guys can skip this hotel is better best western is behind the hotel for 20 dollar more
You don’t need find extra guest at you room (Roaches )

Business

10/10

Exceptional

05 Jun 2020

Verified traveler

Very clean room and exceptional AC, check in was very swift and very polite, will definitely stay at this hotel again.

Leisure Partner

10/10

Exceptional

06 May 2020

Verified traveler

Nice place to stay

Business Self

10/10

Exceptional

17 Feb 2020

Verified traveler

It was very clean loved the hotel venue and was very close to the destination we were going to be attending.

Friends_and_family Partner

10/10

Exceptional

12 Feb 2020

Johnnie

Stay is great personal is great very clean and quiet place to stay I am working in Pasadena and will stay here every time I am around this area

Business

10/10

Exceptional

10 Feb 2020

cesario

weekend getaway

This hotel was great it was I a great location where we can get to any where in Houston.
I would stay there again.

Partner

10/10

Exceptional

28 Jan 2020

Liked location, clean, breakfast very good. Overall excellent will go again.

Friends_and_family Family

10/10

Exceptional

23 Jan 2020

Maria

Awesome staff

Staff was awesome. We arrived early and the staff was understanding and was able to check in early. The food in the restaurant was so good definitely coming back

Partner

10/10

Exceptional

19 Jan 2020

Norma

Breakfast was great..lots of different food to choose from

Leisure Family_with_children

4/10

Poor

06 Dec 2019

Verified traveler

Outdated

The outside of the building was outdated and falling apart. Our room was ok, beds clean, outdated rug, knicks in the sheet rock on the walls.

Blood was found on the wall outside the elevator. Breakfast was good.

Will not stay again.

The location is in the middle of the refineries
, a bit scary when you first drive up.

Overall I have been in worse hotels.

Friends_and_family Family

8/10

Excellent

01 Dec 2019

Anna

My stay was good. There was s
some insects found near the refrigerator that my husband removed. Other than that it was good

Friends_and_family Family

10/10

Exceptional

14 Nov 2019

EricN

This hotel was a surprise for its cost and location. Very well equipped and appointed and very clean. A great bargain!

Business Self

10/10

Exceptional

14 Oct 2019

Verified traveler

They property was clean and updated with a modern look. It felt homy and a nice place to stay woth a good price.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Batron

Staff was professional and courteous
..They have a Great breakfast daily! Really enjoyed staying there.. I didn’t quite like staying in the building next to the tower rooms are a little less quality..

Business_and_leisure Self

10/10

Exceptional

01 Sep 2019

Michael

Enjoyed how comfortable the beds are. Rooms were clean and service staff were very accommodating.

Friends_and_family Family

10/10

Exceptional

12 Aug 2019

Verified traveler

The place it’s so good getting required the food it was very good and fresh the room smells so good and the restaurant was clean and everything was nice thank you very much

Business Self

10/10

Exceptional

05 Aug 2019

Erika

Great place

Overall Great!

Family

6/10

Pleasant

01 Aug 2019

Verified traveler

I thing I liked about this property the most was the proximity to my work...about 5 minutes which was awesome. It is an older hotel but I found it updated and quiet which is exactly what I needed. It offers a good breakfast and a restaurant.

Business Self

8/10

Excellent

23 Jul 2019

Clyde

Property and location was fine. Housekeeping was the problem. Waited all day and ran errands and no one showed until we were getting ready to leave for our event after 5pm. Had to use the same towels from night befre. Asked for assistance but she didnt speak english. Did not want to get her in trouble

Friends_and_family Family

4/10

Poor

20 Jul 2019

Sammy

Nasty

Mold on ceiling, very dirty, cigarette butts everywhere

Friends

8/10

Excellent

19 Jul 2019

Markie

My bathroom could’ve been a little cleaner but overall my stay was great. Staff was very friendly. Breakfast was great and having the restaurant upstairs was awesome

8/10

Excellent

10 Jul 2019

Verified traveler

Restaurant and bar was nice but only stayes open until 9pm

Leisure Self

8/10

Excellent

01 Jul 2019

Mago

The gym was too small but over all the rooms were great for the price

Business_and_leisure Partner

8/10

Excellent

18 May 2019

Verified traveler

The roof restaurant is an excellent feature..

The building next to the round tower could be cleaner on the outside.

Business Self

10/10

Exceptional

29 Apr 2019

Martin

Comfortable

Beds are very comfortable and staff are very welcoming.

10/10

Exceptional

16 Apr 2019

Verified traveler

Family time in tx

I slept so good! Enjoyed friendly staff. Close to visiting sites.

Family

8/10

Excellent

16 Apr 2019

Verified traveler

Everything was ok, nice staff, good breakfast, clean room, the only issue was when I got there at night my key didn't work so I had to go to the desk to be activated again.

Friends_and_family Partner

6/10

Pleasant

06 Apr 2019

Verified traveler

We were a late check-in....first room could not get hot water out of sink faucet. Called front desk...told to run water for 5 minutes, called again...told to run for 10 minutes. Husband went down to desk...given a different room. Didn't realize I'd left a item in original room....when got the key to check....found room had been cleaned could not locate missing item.

Friends_and_family Family

2/10

Poor

06 Apr 2019

Noah

A perfect stay, if you hate yourself.

Total nightmare. Was given 3 incorrect rooms before finally being sent to a room that was still being cleaned. Check in process took over an hour. The only explanation I was given for this train wreck was, “we had a situation with some rooms today and it’s a little crazy.” When finally getting to my correct room, cleanliness did not live up to the high rating this hotel has on this site. Avoid at all costs, unless you’re into punishing yourself.