Name: Quality Inn Houston East I-10
Address: 828 Mercury Drive, Houston, 77013, US

2/10

Poor

04 Aug 2026

Alemayehu

Poor quality hotel

2/10

Poor

03 Aug 2026

Lizbeth

Very bad place
Dirty
From desk was not help

4/10

Poor

01 Aug 2026

April

The room wasn’t to appealing, it was very dirty , strong smell of marijuana throughout the room . Breakfast was great tho limited option but not your regular grab and go

2/10

Poor

27 Jul 2026

Verified traveler

If you are looking for a tranquil getaway where sleep is entirely optional, the Quality Inn Houston East I-10 delivers. The local police department clearly views the property as a second home, dropping by with comforting regularity. My neighbors, a lovely couple who reenacted domestic warfare nightly, provided a wonderful acoustic backdrop that rendered earplugs obsolete. And who could forget the multi-legged roommates? The roaches were surprisingly accommodating, even if they contributed nothing to the rent. Five stars for the constant existential adrenaline

10/10

Exceptional

26 Jul 2026

Evryl

Good

2/10

Poor

23 Jul 2026

Jose Sandoval

The staff is the worst

2/10

Poor

23 Jul 2026

SHILA

My room smelled like a smoker was in it
Mold in the bathroom, tiles broken and missing, carpet was wet, TV remote was broken. Only had a 30 minute late check out ( I was willing to pay for a later check out and was told no) only 1 dryer worked and that took over an hour to dry clothes.
Elevators smelled like melting wires and needed some upkeep.
I was on a 34 hour reset as a truck driver. I'll look for something better next time I'm in there Houston area.

10/10

Exceptional

18 Jul 2026

Michael A

Everything is just perfect

Business

2/10

Poor

18 Jul 2026

Tikila

Wow where do I start! This hotel is the worst of the worst omg! Do not i repeat do not go here. Its smells like mildew and smoke. The rooms are old and smelly. It was roaches crawling around. Tub was brown and nasty. I asked the staff about the roaches and she said the ac unit leaks water and the moisture brings the roaches. It was a literal nightmare! Never again. This hotel need to be torn down its disgusting!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Angelina

Perfect

10/10

Exceptional

14 Jul 2026

Raul

Bastante limpio buena comida a un buen precio

Business

2/10

Poor

14 Jul 2026

Dennis

1 week in this hotel and no cleaning room at all! Took the bath towels and never bring new ones!

Business

4/10

Poor

14 Jul 2026

Foday

The hotel was as advertised. The area surrounding the hotel was soooooooo sketchy. Would not recommend for families, women, or anyone with a vehicle.

Business

2/10

Poor

12 Jul 2026

Tarneesha

It was roaches in the room. Me in my husband was only there for 10 minutes and we checked out

Partner

2/10

Poor

12 Jul 2026

Sarah

My room 405 was infested with roaches and smelled terrible. Told the front desk and they offered to change my room because the receptionist is aware of the problem. When I switched, the next room was infested as well. I didn’t notice the first night because I fell asleep as soon I entered the room but the one night I was in there awake you can literally see them crawling in and out of the headboard. I spent a whole hour shaking out my clothes and ended up just canceling the rest of my stay.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Desmeon

It was ok👍

Friends

2/10

Poor

05 Jul 2026

Victor

Roaches are everywhere

10/10

Exceptional

03 Jul 2026

Treveon

Everything was great

2/10

Poor

03 Jul 2026

EddyC

The room was dirty. Bed sheets were dirty. The room smell very humid.

Family

10/10

Exceptional

02 Jul 2026

Jose

Good

10/10

Exceptional

02 Jul 2026

Jesus

Everything went well

10/10

Exceptional

29 Jun 2026

Cecil

Everything was good

Partner

6/10

Pleasant

29 Jun 2026

Brittany

Hotel was okay. But I noticed the bedsheets weren’t as clean. The sofa bed had a roach and so did the bathroom. I would not return to this place.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Monica

I would not stay here again . The elevators were filthy the room smelled kind moldy and mildewed. The Tv remotes did not work for the tv and on top of that when i requested bedding for the sofa bed the girl gave me one flat sheet . Nothing else. Used soap from previous person was still in sink . Also the fridge did not work .

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Henry

Everything was excellent

2/10

Poor

24 Jun 2026

Ablay

Bad experience, my backpack get stollen, staff did try to help review cameras all this thing, didn’t see anyone except housekeeping, I ask does she saw backpack while cleaning room , didn’t get clear answer from staff, I don’t have enough time fighting with them cuz I have to go to the airport. I lost my car keys, metaglass case , AirPods and my clothes. I hope so somebody follow me up with the details and updates.

Self

8/10

Excellent

23 Jun 2026

Lisa

Front desk staff not providing any information about elevator/food times. Seemed to be unhappy.
Parking lot and elevators made the hotel look run down but the room was fine. Bed was comfortable and room temperature was good. Breakfast food was cold but coffee was good.

Partner

6/10

Pleasant

22 Jun 2026

Christy

The price was decent and there were no bugs. AC worked good. But the room smelled of pee and there were half-naked teenagers running around in the middle of the night outside (that were staying at the motel) and a guy sleeping by the front door with a bottle of liquor by him

10/10

Exceptional

22 Jun 2026

Phyllis

Good service

Partner

2/10

Poor

22 Jun 2026

Daniella

Place was so dirty, and there were insects everywhere.

Partner

2/10

Poor

21 Jun 2026

Dessa

Disgusting disgusting disgusting roaches in the room disgusting musty smell in the rooms and in the hallway just overall disgusting place. I checked out early and got another hotel.

Self

10/10

Exceptional

21 Jun 2026

Diana Gloria

Very nice and very good

Partner

10/10

Exceptional

20 Jun 2026

April

Clean room, friendly and helpful staff.

Friends_and_family Family

4/10

Poor

14 Jun 2026

German

Acumulación de pelusas sucias en los rincones, mal, olor, creo por la antigua estructura del edificio y muebles deteriorados, la puerta del baño necesitó un poco de fuerza para abrirla, la ventana no cerró completamente dejando tras
pasar la luz de la calle, finalmente la secadora de cabello no trabajó.
El desayuno estuvo bien.
El primer piso tiene buena vista, muy diferente de las habitaciónes.
No regresaría a este hotel.

Partner

10/10

Exceptional

13 Jun 2026

loreena

I’ve stayed here a few times already and each time is great. No complaints. Fresh breakfast in the morning, staff is always helpful and polite, and the area is a little rough, but the property is super safe, and has proper security policies to keep its guest safe!

Partner

8/10

Excellent

05 Jun 2026

Deanna

The room was clean, the pool was nice

Partner

8/10

Excellent

03 Jun 2026

Paul

Clean room. Friendly staff

Partner

8/10

Excellent

02 Jun 2026

Paul

Staff very helpful

Self

8/10

Excellent

01 Jun 2026

Cecil

Cleaned room and decent continental breakfast. Only flaw was no ice machine on ist floor have to go to 3rd or 5th floor? This needs to be fixed and hope next time i use it again.

8/10

Excellent

01 Jun 2026

Deanna

The guest services representatives were great

Partner

10/10

Exceptional

22 May 2026

jhun

Everything was perfect

Family_with_children

10/10

Exceptional

21 May 2026

jhun

The food could be warmer

8/10

Excellent

20 May 2026

Deborah

The establishment in general could be cleaner.

Self

6/10

Pleasant

17 May 2026

Shaonna

Too many homeless people

Family_with_children

8/10

Excellent

16 May 2026

Maria

The breakfast was actually good and the beds were very comfortable!

Partner

2/10

Poor

09 May 2026

terri

The room was dirty, carpet was wet, trash was literally on the floor the cleaner didn’t bother to pick up previous trash. Pillows had stains on them. This property is very low quality i wouldn’t recommend at all. When u first pull up it feels dirty

Self

10/10

Exceptional

06 May 2026

Edna

ok

2/10

Poor

02 May 2026

Jesus

Very deteriorated hotel, there were cockroaches, it had a bad smell, nothing recommended

Family_with_children

10/10

Exceptional

01 May 2026

Santiago

Breakfast

Partner

6/10

Pleasant

28 Apr 2026

JaRae

Check in fast staff nice but the elevators were very junkie and I did see two roaches in my room

Friends

10/10

Exceptional

26 Apr 2026

sandra

I didn’t get the young man that was working the front desk, but he was very kind.

Partner

6/10

Pleasant

18 Apr 2026

Rocky

The Breakfast menu included:
off brand type Cheerio's, Fruit loops, no milk, nice yogart, waffles, coffee, bagles, white and whole wheat bread, a microwave, a toster and scrambled eggs & link sausage one morning and link sausage & bacon another morning.

Friends

10/10

Exceptional

18 Apr 2026

Terasa

The staff was nice and professional. The room was beautiful and clean and cozy. Breakfast was hot and fresh and good

Self

10/10

Exceptional

14 Apr 2026

Julie

Clean. Friendly desk staff. Breakfast okay.

Partner

10/10

Exceptional

12 Apr 2026

Albert

Service

4/10

Poor

06 Apr 2026

Ciji

They had in hole in my wall. They also had roaches in the room. They corporate think. It’s time to steam clean their carpets their Internet do not work, proper in all three of the rooms. The TV kept going off and on.

2/10

Poor

30 Mar 2026

Jacqueline

Was left without clean towels , they made me take the dirty towels down so I could get “fresh” ones , the tub was nasty. The room smelled musty. The area is definitely not the best . Avoid if possible .

Friends

6/10

Pleasant

29 Mar 2026

MASAHIRO

Everything is neither good nor bad.

2/10

Poor

22 Mar 2026

Laura

Roaches!! Angry lady working at night. For how much we paid for 2 nights... NOT WORTH THE MONEY. There were roaches in my room, which means they are everywhere!! Elevators were scary & didn't work most of the time. The breakfast was okay, but for amount of people that were staying there, they need to extend the hours just a little bit. Don't waste your money!

Family_with_children

2/10

Poor

22 Mar 2026

Daniela

Lots of homeless people outside. The elevator had a funny smell and you could see some of the wall peeling. The room given to us smelled like pee it almost made me puke. Not recommended at all

Partner

2/10

Poor

22 Mar 2026

Jahniya

The hotel looks like the pictures but it’s old and dirty! When I checked into my room I had to ask for another room because I found bug feces under the mattress and someone’s t-shirt. When I changed rooms it was slightly better but I was already discussed. They said they have a bar on the site but THEY don’t! I checked out that first night…if I stayed here it would of ruined my trip to be honest

6/10

Pleasant

21 Mar 2026

Ciji

They always have a problem with the TV. They have a stinky smell in their room. They need to clean the carpet

2/10

Poor

20 Mar 2026

Loretha

Room had bugs crawling from behind the bed annd entertainment center and a rat ran across the floor.

Family_with_children

2/10

Poor

20 Mar 2026

Juan

Sorry but it deme oled horrible!

Partner

2/10

Poor

19 Mar 2026

Robert

Cockroaches in the stairwell. Moist stains on the carpets. Corners of the rooms covered in dust. What looked like bloodstains on pillowcases. the Hotel didn't even have power one morning when I woke up and couldn't take a shower because there was no hot water. You get what you pay for.

Self

2/10

Poor

18 Mar 2026

Anthony

Heater did not work in the room and pictures are outdated

Partner

2/10

Poor

18 Mar 2026

Jokebed

This place is horrible! It nothing

4/10

Poor

17 Mar 2026

Kristianna

Cleanliness was fine for what you pay for but found a hair in the shower when we first checked in, saw someone’s bobby pins on the carpet by the bed and toenail clippings by the wall. Also a questionable mark on the wall of possibly a bug? The guy at check in said maybe 10 words and basically none at check out. The breakfast was not that good and none of us liked the eggs. But it was the cheapest option so you get what you pay for. On the plus side there’s a few cheap and quick restaurants nearby.

Friends

2/10

Poor

17 Mar 2026

Janadia

They have roaches on 4th floor in all rooms 5 floor has rat droping

2/10

Poor

16 Mar 2026

Nylah

Very dirty. Stains everywhere. There were roaches in my room. So i went to tell the front desk and the guy was very rude and blunt. and he immediately cancelled my booking with no questions. Didnt ask if i needed another room or anything. Then when i asked about a refund he said there's nothing he could do and my only option was to call customer service which i had to sit on the phone and wait for an hour until connected with someone.

2/10

Poor

15 Mar 2026

Alayza

This hotel was my first HORRIBLE EXPERIENCE EVER. I paid for an early check in. I got in the elevator it smelled like mildew all the way up in my hotel room so when I got to my first room it was cold so I quickly turned on the heat & the whole front part of the air conditioner fell off! I checked the room more & the table,desks,dressers, weren’t even CLEAN! The floor wasn’t even VACUUMED! The bathroom wasn’t even CLEAN AT ALL! So i politely asked for another room. My second room the smell was better the bathroom looked better but the room STILL COULD HAVE BEEN CLEANED BETTER! The heat wasn’t working at all in this room so I had to wait 4hrs in the cold for maintenance to come fix the heat. I took a little nap woke up & my glasses had fell off the bed. In the midst of me grabbing my glasses off the floor I see a dead cockroach I get up check the whole room & it’s DEAD COCKROACHES & DEAD LADYBUGS all around the floor walls!!! Dead bugs in the microwave, dead bugs in the fridge. The blankets were even STAINED
BADLY kind of looked moldy!!!!!!!!!!!!!THIS WHOLE PLACE IS INFESTED! The ratings doesn’t even match on Expedia. Then I see about the reviews too late saying that they been had cockroaches, bugs & mice! Every review has a comment saying “they have a professional bug exterminator” etc. THEY ARE LYING! This whole building is INFESTED! I didn’t even wanna take a shower or even unpack my bag! I was so uncomfortable. This place is no good for anyone looking for a hotel stay.

4/10

Poor

13 Mar 2026

ChaMaria

Everything was ok except the property does have roaches and everything was a bit outdated like the elevators were raggedy

Partner

10/10

Exceptional

12 Mar 2026

Brenda

👍

4/10

Poor

11 Mar 2026

Reme

Power went out, toilets aren’t flushing and rooms smelt like human waste

Family

8/10

Excellent

11 Mar 2026

Jaime

Clean room, room stayed cool, and easy parking

Self

6/10

Pleasant

07 Mar 2026

Samira

Things were okay but the up keeps should improve and needs to be more clean and unfortunately we had a black out so really couldn’t enjoy the breakfast but the beds were comfortable

Family_with_children

2/10

Poor

03 Mar 2026

Monica

The most important thing is there were roaches EVERYWHERE! In the bathroom in the main area. I tried to go to another place it was sold out so was the hotel. Roaches crawling on our backpacks and suitcases. White powder was in the room looks like possible roach bait. During the day and in the evening crawling all over. The elevators need repair to thefloors. The TV would not turn off and stay off so you have to unplug the tv.

Family_with_children

2/10

Poor

03 Mar 2026

maji

The room has

2/10

Poor

02 Mar 2026

Jacki

Canceled my reservation at 11:10pm on Friday night. We were 10 minutes from the hotel. They sent an email stating the canceled the reservation. I called them and they said they were over booked on rooms, but didn’t know this until that moment they sent me the email.

2/10

Poor

02 Mar 2026

Katrina

Room was horrible!

6/10

Pleasant

01 Mar 2026

TaShina

The elevator was suspect the hallway and room smelled like urine I had to go to Walmart and candles the man that checked me in was great but that night the lady at the desk was horrible!

Friends

2/10

Poor

01 Mar 2026

Frederick

The room was not clean. There was hair all over the bathroom. There was old food in the micriwave and refrigerator.

Self

8/10

Excellent

01 Mar 2026

Jacqueline

Clean room and friendly staff

Friends_and_family Family

2/10

Poor

01 Mar 2026

William

The room smelled of mold, there were roaches in the bathroom. The hot water was intermittent while showering and the location was extremely sketchy.

Family_with_children

2/10

Poor

01 Mar 2026

Bianca

I would never recommend to stay there. They had roaches in the hallways, bathrooms, rooms and beds.. They said they have queen beds and really have doubles. Then argued with me, as if I don’t know what a double bed looks like. It was soo bad, my son had to kill 2 roaches that was his bed.. That was after being moved to a different room due to the roaches. the elevators were horrible and sketchy.. technically I should have gotten my money back. Worse stay ever

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Christina

Nice and friendly service

2/10

Poor

22 Feb 2026

Dana

There's mice in the hotel. Employees have terrible attitudes

Partner

2/10

Poor

18 Feb 2026

Tiya

Terrible smell and old old hotel ! I stayed one night and felt smelling like a sewer

10/10

Exceptional

16 Feb 2026

Juan

Yed

2/10

Poor

16 Feb 2026

ionut

There was mouses eating from one day to another

Leisure

2/10

Poor

16 Feb 2026

ionut

There was reminets of mice. Do not stay there.

Leisure Friends

4/10

Poor

13 Feb 2026

Harriel

Very dirty

2/10

Poor

12 Feb 2026

Farah

Its old hotel not clean room was deity

Self

2/10

Poor

11 Feb 2026

Wayne

So I will start off with a positive that it was very inexpensive. The property itself is outdated and not well maintained. 1st thing I noticed was one of the elevators was broken. Got up to room and the entry light was broke. The room had a strong smell maybe from the old dirty carpet. I noticed the smoke detector was taken off the wall which isn't safe i actually found it in one of the drawers. In the bathroom i kept seeing roaches. I was very disappointed so I checked out early.

Business_and_leisure Self

2/10

Poor

29 Jan 2026

Shannon

Cockroaches in bathroom that wasn't cleaned before us. Disgusting.

Partner

10/10

Exceptional

28 Jan 2026

Dezra

Everything the guy a the first desk was awesome I want to thank him so much for helping me and my family in this freeze

Friends_and_family Family

4/10

Poor

27 Jan 2026

Carina

We don’t have hot water !

Business Self

2/10

Poor

26 Jan 2026

Yasser

Need renovations

Business_and_leisure Family_with_children

6/10

Pleasant

25 Jan 2026

Dorothy G

The room had a slight smell. I did kill a small roach in the bathroom and there was a lady bug in my room. The 1st night, was hard to sleep. The TV kept turning on by itself and the TV remote did not work. The 2nd Day, my room was not cleaned. There was daily breakfast that was good. and the room was made up nice otherwise

Business Self

10/10

Exceptional

22 Jan 2026

Jean Claude

Room okay clean only television not working

Business Self