GreenTree Hotel & Extended Stay Channelview I-10

United States , Houston - TX
CHANNELVIEW, 15157 I-10
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100 reviews shown

4/10

Poor

19 Jun 2026

Elizabeth

This Hotel has long ago seen it's day as a nice property. For the pric, you get carpet that's way past used, walls that need paint, and you keep your shoes on when you get up and walk around in your room, so you don't catch something!! The ONLY reason we used it was because the Ed Sheeran Concert that night had 'jacked up the prices' of hotels closer to the venue, so driving away from State Farm Stadium sounded like a good move. To get away from $400.00 - $600.00 per night rooms. The bed was clean is about the nicest I can say of this property.

Partner

10/10

Exceptional

15 Jun 2026

Manuel

Clean room, p breakfast

Self

10/10

Exceptional

08 Jun 2026

Tom

This was the second time we stayed at the Green Tree Phoenix West. It has security which was one of our important features. The hotel is quiet and well kept. The staff are very helpful and friendly. Janet greeted us at the check in desk. She was professional, friendly, helpful and made us feel welcomed. It was a quick overnight stay so we were not able to have breakfast. Our room was , quiet and comfortable . When we need to stay in the area we will always be staying at this hotel.

Partner

6/10

Pleasant

07 Jun 2026

Vanessa

Area is a little Cathy but that’s not the property’s fault. The lady who checked up is was very nice. Breakfast was a little lackluster we ended up getting breakfast at the McDonald’s next door. Our room was clean though.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Camellia

The hotel was an older hotel but met our needs. The pool was out of service. The property and rooms could benefit from a refresh (bathrooms and ceilings). The staff were wonderful and they had onsite security. We enjoyed the balcony and the view of the mountains and sunset.

Family

8/10

Excellent

31 May 2026

Rene

None at the time. I have nothing more to say about this hotel I've already told you why I think there's nothing more to tell you

8/10

Excellent

31 May 2026

Rene

I find the hotel comfortable and will maintain the best they can I have a higher ever been for any trouble coming to Arizona because it does offer a lot of security help if needed. I'm already does the hotel at at this point four and a half Stars it's comfortable I highly recommend the hotel

Self

10/10

Exceptional

29 May 2026

Alma

Room was very clean

Partner

6/10

Pleasant

28 May 2026

Eric

The bed and bathroom are ok but wifi connection, the light of the room , TV are not working well. It seems that proper maintenance is not being carried out for each room.

Self

8/10

Excellent

25 May 2026

Kelly

Didnt have breakfast main reaaon we went back. We stayed in sept. And they had breakfast it was advertised but they only had cereal coffee and toast

Partner

4/10

Poor

24 May 2026

Mariana

Hotel is outdated, looks old and had musty smell in rooms (booked 2 rooms). Went to breakfast the first morning we stayed there only to find out only items available were cold cereal, yogurt and old toast! Website stated \"hot\" breakfast buffet! The only thing hot was the coffee and tasted like it had been sitting there for days. Went to front desk to ask for a key replacement due to forgetting in the room and employee was in the office snoring and taking a nap! Security guard, who by the way is sitting on the couch with fan on next to him, had to wake her up! Asked for clean towels and front desk and was asked room number and name on reservation and was told no one by that name was registered! Our last morning there called the front desk multiple times to see about doing a late check out and the phone juts rang and rang. Finally went down stairs to speak with front desk clerk. No one was there. Heard someone yell across the lobby from kitchen asking \"what do you want?\" I amde her come to front desk so I can speak with her. Asked if we could do a late check out, only needed an hour. She stated it was too late to do that and that I should have asked earlier! I told her I had been calling and no answer. She said I have been her all morning, I just stepped away 15 minutes ago. This was the same person who was napping the day before on the job. She also admitted she was hard of hearing. Maybe she didn't hear the phone ring! DO NOT RECOMMEND, WILL NOT STAY HERE EVER!

Family

8/10

Excellent

23 May 2026

Gilbert

Great staff, rooms very clean . It was just a safety issue around the property.

Self

10/10

Exceptional

23 May 2026

Rene

Very good thank you

10/10

Exceptional

22 May 2026

Rene

I am very satisfied with the service and conversations that would give it to me thank you

10/10

Exceptional

19 May 2026

Zuhoor

Good service

4/10

Poor

17 May 2026

Richard

This property is clean but needs updating. The staff was great! The breakfast was very limited.

Family

4/10

Poor

13 May 2026

Jessica

We stayed there twice, a week apart on our way to and from California. The hotel was disgusting. The rooms smelled of stale coffee, the bathroom grout was full of mold. The ice machine can’t have been cleaned ever because we were pulling out cubes filled with black mold and sludge. The breakfast wasn’t any better. The scrambled eggs were burnt and wet. There was a puddle of condensation at the bottom of the eggs… plus the turkey sausage was so dry the skin was pulling from the meat and it tasted like it was about to go rancid. Very poor quality hotel. No interest in ever visiting again. Yuck!

Partner

2/10

Poor

13 May 2026

Caren

parking didn't feel very safe. towels and bedsheets were not clean.

Self

8/10

Excellent

11 May 2026

rodrigo

Barely any breakfast, NOT a continental breakfast (just cereal, bagels, waffles, juices) the room was clean when I arrived but there was no blow dryer and housekeeping cleaned the room once a week unless booked upon. Parking was spacious but sometimes had to look for parking so definitely not as big as it can be. A LOT of homeless in the area so it felt a bit sketchy driving and parking at night but it was alright.

Self

10/10

Exceptional

10 May 2026

Jeffrey

Room was clean, check in/out was easy and staff was pleasant. Surrounding neighborhood isn't the best, but i felt safe on property. This is the nicest hotel in the area and for a reasonable price. Breakfast was a little disappointing as there was no protein. Only cereal and waffles, no eggs or anything.

Partner

10/10

Exceptional

09 May 2026

Othello

I love everything

Partner

6/10

Pleasant

09 May 2026

Raniyah

Eh, you can tell it's a little dated, along with the lack of other shopping centers. It was built in the 80s based on the pretty woman vibes it once had. Sheets were clean and a nice vintage entrance way. Staff was nice but can use improvement based on presentation and decorum. Breakfest is eh, overall it needs more natural light, new decor to be more modernized with new lights. The energy was a little off as the inside was gloomy and lackluster. It would've been nice back then but its time for new welcoming energy.

Friends_and_family Family

8/10

Excellent

07 May 2026

Martine Lurgie

Good Job

4/10

Poor

06 May 2026

Alex

I didn’t have breakfast

Partner

10/10

Exceptional

06 May 2026

Oyeyinka

They can do better on the breakfast. The pancake machine was not functional.

Partner

8/10

Excellent

05 May 2026

christopher

It was fine, the bed was soft and pillows were clean and didn’t smell or anything

Self

8/10

Excellent

05 May 2026

Patricia

Front desk staff were warm and friendly. Unfortunately, breakfast was not good and the property does need some upgrades. Overall, it wasn't bad for a short trip.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Mary

Having a room on the side of the freeway was terrible. All night we heard sirens, noisy ass cars and every now and then we heard the neighbor hit the wall. I will never get a room by the freeway again. We had 2 sleepless nights and so glad to be home 😊

Partner

8/10

Excellent

03 May 2026

Wayne

I was there because my wife was in the hospital. So I didn't take advantage of all they had to offer. They kept the lobby & rooms very clean.

8/10

Excellent

02 May 2026

Marcia

Good experience over all.

Partner

8/10

Excellent

02 May 2026

Geneva

Not the breakfast I expected we went elsewhere
Parking was good
The location is good but the noise was noisy due to interstate nearby

Family

4/10

Poor

02 May 2026

Fred

Horrible, I’ll never stay there again

Self

10/10

Exceptional

02 May 2026

Lucylyn

The staff and parking is good

Family

8/10

Excellent

01 May 2026

Emily

Breakfast 1/10.everything else was great . Good coffee too

2/10

Poor

01 May 2026

Judith

It was old and dirty from the parking lot with trash, prostitution and drugs. The clerk was rude and did not greet with a hello. The room was so old and had a musty smell. The bathroom was dirty, the bathroom faucet was eaten up by rust. The toilet had stain, the bathtub was dirty and tile had mold. The floor was stained with coffee… the view from the window was the homeless camped in the field. This building needs to be remodeled…

Friends_and_family Family

2/10

Poor

30 Apr 2026

Tamara

The elevator broke I asked for accessible room for my 90-year-old mother a walker. They put us on the fourth floor. The elevator broke the front. Staff was very rude. The phones in the room didn’t work. They only clean the rooms every three days and request in a refund.

Family_with_children

2/10

Poor

30 Apr 2026

Persuade

Breakfast pathetic, parking good

Self

8/10

Excellent

30 Apr 2026

Maria Cristina

The staff were great and the room was quiet and comfortable. But while the laundry was available they didn’t sell detergent
The free breakfast was mostly bread and cereal based with some yogurt -that seemed more a continental breakfast

Self

10/10

Exceptional

30 Apr 2026

Kiyamma

Clean room with a lot of space very very comfortable

Self

6/10

Pleasant

30 Apr 2026

Jennifer

Hotel lobby was probably the best part of the hotel. Rooms were decent and clean, but definitely needed some maintenance. The bathroom drains weren't clearing properly and a few of the lights in the room didn't work. The AC also has issues. The staff at the front were very friendly and helpful though. However, location was questionable. It's in close proximity to almost everything you need from food to clothing, but the area is surrounded with homeless, something we didn't know until we got there. They don't bother, but on the 2nd night, we ended up checking out early the next morning due to gunshots in the parking lot at 3am. We got no sleep after that and ended up checking out early and moving over to Chandler. Thankfully we paid at the hotel itself, so they were able to refund us for the night we weren't going to use. Overall, aside from the crazy second night, it was a decent hotel, but we won't be back.

Partner

4/10

Poor

29 Apr 2026

Lilia

The breakfast was the worst breakfast I’ve ever had at a hotel. The room was very dirty, and the pool looked like it hadn’t been cleaned in at least a month. The room was extremely dark. You could hardly see anything in there, barely any lighting. And there was a huge homeless encampment all around the hotel. So as soon as you open your window, that’s all you can see. The staff was friendly.

Family_with_children

10/10

Exceptional

28 Apr 2026

Ronald

Pretty nice hotel consideing the area of Phoenix is suspect.

Self

10/10

Exceptional

28 Apr 2026

ilsia

We asked for our beds to be made and housekeeping never came by/ the view had a couple homeless camps outside .. but overall it was a great stay .

Family_with_children

4/10

Poor

27 Apr 2026

paul

Included breakfast: bread and toaster. No condiments and nothing else except coffee. Nothing more. Bathroom tub and shower had big-time mold at every joint. In room air conditioner controls inoperative and produced noise just this side of the business end of a 737 engine of takeoff.

6/10

Pleasant

27 Apr 2026

V S S R K Murali

Breakfast was nothing but bread, no cereal. They did not have even tooth brush to offer. Very old property

Self

10/10

Exceptional

27 Apr 2026

Mark

Great location. Well maintained. Hands on staff. Seamless chekc in and check out. No complaints.

Self

10/10

Exceptional

27 Apr 2026

Alma

The staff was very helpful, I forgot my earrings in the room but no one called me to let me know

Partner

2/10

Poor

26 Apr 2026

Ditas

Tried to check in early but no front desk available around noon so came back at 5 pm.
The carpet in the room is outdated and dirty. After I took a shower, I dried my hair with towel then suddenly something poked my finger. I found a sewing needle in my towel. Last one , when my husband and I ready to go to bed, we found hairs on my bed. We called the room service but no available service to bring a new sheet. My husband went downstairs and gave the bedsheets. As we. about to change the sheets, it was a single bedsheet not kingsize so my husband went back downstairs to pick up a kingsize sheet. It was a one night hotel experience.

Partner

10/10

Exceptional

26 Apr 2026

Marcus

Everything clean nicr respectful staff

Business

2/10

Poor

26 Apr 2026

Beth J

Loved the rug so dirty you saw spills everywhere. The couch had no buttons on it and ripped, the sink did not drain and enough mold in the shower you could scrap it off and the bottom of the shower had rust in it and no covering. Would not stay there ever and recommend that Expedia drops them

10/10

Exceptional

26 Apr 2026

Melissa

Stay and staff were great.

Family_with_children

4/10

Poor

26 Apr 2026

Keith

I would not recommend this place nor would we stay there again. The breakfast was gross. The parking lot felt not safe. The bathroom light was not working. The lighting was poor everywhere. Wild cats were roaming around because they fed them in the parking lot. The shower faucet was installed incorrectly so the temperature was nearly impossible to get correct. The grab bar in the shower is broken. The sink drained very slowly. Paint is peeling everywhere and there is mold in the shower. There is no counter space in the bathroom. I would not even list them on hotels.com.

Partner

10/10

Exceptional

26 Apr 2026

Minoo

I had such a genuinely pleasant experience with the reception team during my stay. From the moment I walked in, they were incredibly warm, welcoming, and attentive. Every interaction felt effortless — they were consistently kind, patient, and truly accommodating, no matter what I needed.

What stood out most was how naturally friendly and thoughtful they were. It never felt forced or transactional; they created an atmosphere that made me feel comfortable and taken care of right away. That kind of energy makes a huge difference when traveling.

They handled everything with professionalism and ease while still being personable, which is not something you find everywhere. It’s clear they take pride in what they do, and it shows in how they treat guests.

Honestly, they are a big part of why this stay felt so positive. Team members like them deserve to be recognized — they absolutely represent the hotel in the best way possible, and I truly believe they deserve a raise for the level of service they provide.

10/10

Exceptional

26 Apr 2026

Adrian

Anything was awesome 👌

8/10

Excellent

26 Apr 2026

gisela

Hotel was clean and room overall! Staff was excellent! Great value !

Partner

6/10

Pleasant

25 Apr 2026

Maria

Lobby was beautiful rooms not so much. Rooms where not very clean. Also, they are very particular about what credit cards they accept. Also, they do charge a 100 dollar deposit!

Partner

10/10

Exceptional

24 Apr 2026

Russell

Good stay

4/10

Poor

24 Apr 2026

Ken

It took 20 minutes for a front desk person to check me in

Self

10/10

Exceptional

21 Apr 2026

Charles

Good place to stay

Self

2/10

Poor

21 Apr 2026

victoria

Dirty smelly room smelt like mildew mold

Self

6/10

Pleasant

20 Apr 2026

Marykate

We have stayed here twice, several months apart. The first time we stayed the hot tub wasn’t working. The second time we stayed the whole pool/hot tub/ fitness center/ laundry area was out of order because of a broken door. The staff are slow,

4/10

Poor

20 Apr 2026

Shawn

The screws on the top hinge of the bathroom door in room 252 were coming out. This made it difficult to close the bathroom door. Also, the toilet is not properly secured to the floor. It rocks when you sit on it. The air conditioner is extremely loud and woke me up a few times during the night. I reported the bathroom door and toilet issues ti the front desk, and no person ever came to the address the issues. I attempted to get a late checkout, which normally they provide, but because this is their 'off-season\" they could not accommodate me because their housekeeping staff were restricted from working overtime. The property was one of the participating hotels for people attending the Nike basketball session. I feel they should have planned for the additional guests.

10/10

Exceptional

17 Apr 2026

Johnny

Breakfast was good. Hotel was clean

8/10

Excellent

17 Apr 2026

Javier M

Yes

Partner

8/10

Excellent

17 Apr 2026

Luis

Clean room

Family

4/10

Poor

15 Apr 2026

Jen

Parking was tight, but that may be normal for a big city. The room seemed clean. We were on second floor and had a balconly. There was a lot of trash on the roof that was just below the balcony railing. The tub looked in rough shape, the finish was rubbed off on the floor. The toilet barely flushed. I had to hold the down for a long time.Water in the sink had to run for several minutes before it got hot. The microwave did not work. We put a cup of room temp water in for 5 minutes and it was the same temp when we pulled it out. After we checked in, we were only in the room for a short time before we left. We returned late that night and that is when we noticed the issues. I reported it to the staff and she dismissed everything. The next morning we went down for breakfast (at 7am) there were a few mini muffins, waffle mix and a waffel iron, and 2 dry cereal choices. There was a juice machine the cranberry juice was gone, the oj was very watered down & I didn't even try for the apple juice. Coffee was good. The experience was not good and I want my money back.

Family_with_children

10/10

Exceptional

14 Apr 2026

Robert

Convenient to Intrastate 10 and area Resturants

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Judiel

Overall, the stay had some positives, but a few things would make me think twice about coming back. When we first got to our room, the shower wasn’t working, but the staff handled it quickly. They moved us to another room nearby, which was really convenient since we didn’t have to drag all our stuff across the hotel.

The rooms seemed recently upgraded. The bed was really comfortable, the pillows were soft, and it was nice having both a fridge and microwave.

Breakfast was okay—nothing amazing, but good enough for a quick bite. There are also several fast food spots within walking distance, including a McDonald’s, which was convenient.

The main downside was the surrounding area. It wasn’t the cleanest, and there were quite a few homeless individuals around, some appearing to be using drugs, which made it feel a bit sketchy at times. That said, the hotel does have security on-site, and after 9pm you need a room key to enter, which helped.

It worked well for us since we were there for spring training and just needed a place to sleep. If you’re not planning to spend much time at the hotel, it gets the job done—but the area is something to keep in mind.

Partner

8/10

Excellent

11 Apr 2026

Daniel

Room was clean. Bed was comfortable, grouting in bathtub needs some attention. Outdoor patio had more piles of bird poop than I could count. Very disgusting, and unsanitized. A tremendous amount of homeless people in and around hotel property .

Partner

8/10

Excellent

11 Apr 2026

Mirjam

Clean room, accommodating staff, plenty of parking and good breakfast.

6/10

Pleasant

11 Apr 2026

William

Breakfast lady, Lupita and front desk lady on 2nd shift LillyAnne or Jillian were exceptional. Rest of the staff was good.

8/10

Excellent

08 Apr 2026

Carlos

The gym needs to be upgraded. Other then that its a good place and the staff are very nice.

Self

6/10

Pleasant

08 Apr 2026

Britney

The presentation couldve been better wishes they had more breakfats variety than just carbs.

Family_with_children

2/10

Poor

07 Apr 2026

Jessie

Broken front door, mold in restroom, very little food, and I had to continually ask for towels and basic necessities.

Family_with_children

10/10

Exceptional

07 Apr 2026

Gregory

The staff was very accommodating and made sure we were able to get an early check in and that we had everything we needed!

Family_with_children

8/10

Excellent

05 Apr 2026

Stephanie

Did not use

Partner

10/10

Exceptional

05 Apr 2026

Danielle

Great

Partner

10/10

Exceptional

31 Mar 2026

Barbara

Was very nice, clean and comfortable. Staff was very, fast friendly and helpful.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Dominique

Good

4/10

Poor

28 Mar 2026

David

Swimming pool looks like it hasn't been vacuumed in a week or two bird crap on balcony

Partner

10/10

Exceptional

27 Mar 2026

Skeena

My stay was satisfactory. I had no issues with the room, staff was very pleasent.

Self

4/10

Poor

26 Mar 2026

Michelle

Don't waste your money here, I was under the impression from the photos on the website that this place would be a comfortable stay, but was in for an extremely unplesant surprise. Its location is in a bad neighborhood, lots of homeless people in the area. Housekeeping kept forgetting to come to our room constantly through out our stay there, and they didnt even do a good job when they did stop by. There was mold in the showers and walking barefoot on the carpet left the bottom of my feet stained black. For the price range, definitely not worth the stay, and I will not be returning

Partner

8/10

Excellent

26 Mar 2026

Hannah

BJ at the front desk made all the difference! She was sweet.

Other staff didn't really speak with us.
The elevator was broken every day and they lock the doors from the outside so you can't use the stairway.
There was some breakfast but It was clean and that is a lot considering the area.

6/10

Pleasant

26 Mar 2026

Veronica

We had an enjoyable stay at Green Tree. However there were some areas that need some improvement. One was hotel towels. How do you run out? We had 4 people in our room only got 2 towels and we were told there were no more. The morning breakfast had no coffee, they ran out as well. And the front desk lady, although pleasant, was all alone trying to assist everyone. We had a lot of waiting to do because there was no one else there to help her. The room and beds were nice.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Dan

Front staff were amazing and so friendly and helpful. Exceptional customer service, especially from the two throughout weekdays.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Mark

Don't know..wasn't at pool

4/10

Poor

23 Mar 2026

Marco

To much noise inside and outside

Family_with_children

4/10

Poor

23 Mar 2026

Joseph

Unhappy staff that points where you should go without comment! Weird! No room service during our two day stay.
Pan handlers hanging around the entry. Sad.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Natalia

Terrible

Partner

10/10

Exceptional

23 Mar 2026

sergio

WE REALLY L;IKED THE HOTEL AND DEFINATELY WOULD STAY THERE AGAIN

Partner

6/10

Pleasant

22 Mar 2026

Ralph

Mediocre quality

Business

6/10

Pleasant

22 Mar 2026

Mark

For the price, nice place to stay

Self

10/10

Exceptional

22 Mar 2026

Olivia

Had a great stay. Nice environment for myself and my children.

Family_with_children

8/10

Excellent

21 Mar 2026

Peter

Came over for spring training. Pleasantly surprised how nice this place is. Will return here again.

Family

6/10

Pleasant

20 Mar 2026

Lucy

Outside area had homeless on the backside of hotel

8/10

Excellent

18 Mar 2026

Jarrod

It was fine

6/10

Pleasant

18 Mar 2026

Jeffrey

They need to update their website. There is no restaurant as shown in pictures. Only vending machines no ability to purchase laundry soap or anything as shown in photos. Breakfast is a typical hotel breakfast nothing special. Shower had some mold in it. Otherwise staff is very friendly. The area is pretty shady as well

Self

2/10

Poor

18 Mar 2026

Orietta

We were unable to stay at this hotel due to a serious cleanliness issue.

Upon inspecting the bed in Room 438, we found a substance underneath the mattress on the box spring that appeared unsanitary and had clearly been there for a long time.

We left immediately and had to book another hotel that same night.

The issue was reported, but we did not receive a response from the hotel.

This experience was very disappointing and did not meet basic standards of cleanliness.

Partner

4/10

Poor

17 Mar 2026

Jesus

Water in pool was dirty, room was smelly

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Janette

Pretty great stay for someone who obsesses over cleanliness. Beds and bathroom were clean, parking seemed safe. Hotel doesn't look too modern but I would stay here again.

Family_with_children