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SureStay by Best Western Channelview Houston East

Houston - TX · United States

16939 East FreewayView location

7.4/10Very good283 Reviews
Cleanliness7.2/107.2
Service7.6/107.6
Comfort6.8/106.8
Condition6.8/106.8
Location7.2/107.2
Neighborhood6.2/106.2
Value8.4/108.4
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SureStay by Best Western Channelview Houston East

Set just minutes from Houston’s industrial heart and historic landmarks, SureStay by Best Western Channelview Houston East places guests at the crossroads of productivity and discovery.

The location makes arrival effortless and daily plans even easier, whether your visit involves business near the Port of Houston or time spent exploring the region’s most recognized attractions. From the start, the hotel delivers a sense of ease that keeps travel moving smoothly.

Oversized parking lot, sufficient to accommodate large semi-trucks, buses, and coach buses with ease of entrance and exiting. Guest rooms are thoughtfully designed to support both business and leisure travel, featuring flat screen TVs, microwaves, and refrigerators that add comfort and flexibility to every stay.

Each morning begins with a complimentary continental breakfast offering fresh breads, cereal, fruit, and yogurt. Free high speed secure WiFi is available throughout the property, while a 24 hour front desk and convenient on site laundry facilities support busy schedules and longer visits.

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Located directly along Interstate 10, the hotel provides quick access to the Port of Houston, Marine Shipyards, Chemical Refineries (Exxon, Chevron, Valero, etc. . . ) and the surrounding industrial corridor within 5 mile radius.

Guests can explore nearby attractions such as the San Jacinto Monument and Battleship Texas, Sheldon Lake State Park, and the scenic Houston Ship Channel.

Popular destinations including Space Center Houston, Minute Maid Park, and NRG Stadium are also within an easy drive, making the hotel a practical choice for both sightseeing and event travel.

With dining options nearby, including local favorites like Tony’s Barbecue, SureStay by Best Western Channelview Houston East offers modern comfort, reliable amenities, and a welcoming base for travelers seeking convenience and connection in Southeast Texas.

Located in Channelview, SureStay by Best Western Channelview Houston East is a 5-minute drive from Port of Houston and 8 minutes from River Terrace Golf Course. This hotel is 5.8 mi (9.3 km) from Lynchburg Ferry and 6.4 mi (10.3 km) from San Jacinto Battleground State Historic Site.

Make yourself at home in one of the 56 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.

Featured amenities include a 24-hour front desk, laundry facilities, and coffee/tea in a common area. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 14 Pet max weight (per pet) in lb is 30 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean@6 (Motel 6)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 50.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Clean@6 (Motel 6)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number Best Western
    • Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
    • Property Registration Number Best Western
  • Minimal age
    18
  • Optional fees
    • Pet deposit: USD 45 per stay
    • Pet fee: USD 10 per pet, per day plus USD 125 one-time cleaning fee
    • Service animals are exempt from fees
    • Early check-in fee: USD 15.00 (subject to availability)
    • Late check-out fee: USD 15.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Port of Houston 2.9 km / 1.8 mi
River Terrace Golf Course 8 km / 5 mi
Lynchburg Ferry 9.3 km / 5.8 mi
San Jacinto Battleground State Historic Site 10.3 km / 6.4 mi
Baytown Nature Center 11.3 km / 7 mi
Battleship Texas 11.5 km / 7.2 mi
Advanced DIagnostic Hospital and Clinic East 11.5 km / 7.2 mi
San Jacinto Monument 12.4 km / 7.7 mi
San Jacinto Mall 12.8 km / 8 mi
Maxey Bark & Run Dog Park 13 km / 8.1 mi
Cinemark Tinseltown Jacinto City 13.6 km / 8.5 mi
Houston Methodist San Jacinto Hospital 13.8 km / 8.6 mi
Altus Baytown Hospital 13.9 km / 8.6 mi
Sheldon Lake State Park 15.2 km / 9.4 mi
Muleshoe Lake 15.7 km / 9.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1998
  • Year of most recent renovation: 2025
  • Total number of rooms: 56
  • Number of floors (main building): 2
  • Annexe (s): 1
  • Suites: 55
  • Apartments: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
Show 26 more facilities & services
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Local and international calls
  • Secure parking
  • Room service
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector: 56
  • Towels and bed linen
  • TV lounge
  • LGTBIQ friendly
  • Deposit on arrival
  • Early Check-inExtra charge
  • Early departureExtra charge
  • Non-smoking establishment
  • Credit card is compulsory as a deposit, no deposit in cash is acceptedExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 29 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable2 photos

    SureStay by Best Western Channelview Houston East

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO QUEEN BEDS NON SMOKINGTWIN • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 29 m²TWN.2Q-NM
    TWIN TWO QUEEN BEDS NON SMOKINGPhoto unavailable2 photos

    SureStay by Best Western Channelview Houston East

    TWIN TWO QUEEN BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2Q-NM

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDS NON SMOKINGAPARTMENT • TWO QUEEN BEDS NON SMOKINGAPT.2Q-NM

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    APARTMENT TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN Accessible-Two Queen BedsTWIN • Accessible-Two Queen Beds • 1 Bedroom • 29 m²TWN.H6-2Q
    TWIN Accessible-Two Queen BedsPhoto unavailable2 photos

    SureStay by Best Western Channelview Houston East

    TWIN Accessible-Two Queen Beds

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-2Q

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 29 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable3 photos

    SureStay by Best Western Channelview Houston East

    DOUBLE NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH KITCHENETTEAPARTMENT • WITH KITCHENETTE • 1 Bedroom • 29 m²APT.KT-1
    APARTMENT WITH KITCHENETTEPhoto unavailable2 photos

    SureStay by Best Western Channelview Houston East

    APARTMENT WITH KITCHENETTE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.KT-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE SMOKINGQUADRUPLE • DELUXE SMOKINGQUA.DX-JK

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    QUADRUPLE DELUXE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE SMOKINGDOUBLE • DELUXE SMOKINGDBL.DX-JK

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE DELUXE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    SureStay by Best Western Channelview Houston East

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SureStay by Best Western Channelview Houston East

7.4
Very good
283 Reviews
Cleanliness
7.2 /10
Service
7.6 /10
Comfort
6.8 /10
Condition
6.8 /10
Location
7.2 /10
Neighborhood
6.2 /10
Value
8.4 /10
Amenities
7.0 /10
100 reviews shown
2/10
Poor
03 Jul 2026
Angel
I think they should all be behind bars and soon in the hotel should be shut down honestly I mean I was assaulted slowed from employees in my room. That’s not OK no
4/10
Poor
08 Apr 2026
Tracy
Nasty hallways. And floors. No bed bugs however
Business
8/10
Excellent
26 Mar 2026
Audrey
Cold ac and comfortable bed.. all i needed while working out of town.
Self
8/10
Excellent
22 Mar 2026
Walter
Y f tu g un chc
10/10
Exceptional
19 Mar 2026
CLIVE BERNARD
Parking 👍
Friends
8/10
Excellent
18 Mar 2026
Kathryn
It was clean and comfortable. Air conditioner worked well. Pet friendly. Need to keep your car locked in this area.
Friends_and_family Friends
4/10
Poor
11 Mar 2026
Mary
Definitely a motel, the pictures are nice but when you walk in it’s just not okay. I’m not sure if it’s because I’m not from Texas but this was the highest rated but the ratings were a lie. If your room is unstairs, you want to run right back down them. The carpet in the hallways are filthy before you get to the room. If your room is downstairs and you never see upstairs then you may say the motel is OKAY. It’s ran down but looks like it’s getting fixed up a little bit so I will give them that. Toilet in my room was painted, even the seat. No caulk around the sink and it was actually falling. Shower curtain had mold on it. Honestly I wouldn’t recommend this place unless you’re okay with those things. Me and my fiancé were not.
Partner
6/10
Pleasant
22 Feb 2026
Alberto
It was good, but the curtains did not block all of the light and there was noise from I-10 throughout the night.
Self
10/10
Exceptional
17 Feb 2026
jesus
Yes
8/10
Excellent
03 Feb 2026
Anthony
Friendly service, comfortable bed, hot shower.
Business
10/10
Exceptional
02 Feb 2026
Joe
Everything was good fine.
Leisure Self
2/10
Poor
30 Jan 2026
lee
No elevator, key didn't work had to go up and down the stairs 3 times with my bags before getting access to my room!!!!
Self
10/10
Exceptional
28 Jan 2026
Breanna
Fine
Partner
8/10
Excellent
13 Jan 2026
Camron
It works
8/10
Excellent
12 Nov 2025
Clarence
This one of the quietest motels I have ever been in.
8/10
Excellent
09 Nov 2025
Scott
No hair dryer available.
10/10
Exceptional
07 Nov 2025
Jerria
Good please
Business
10/10
Exceptional
25 Oct 2025
joshua
Great plave
8/10
Excellent
11 Oct 2025
Dalton
The guy at the front told us where to park to be able to see our vehicle from the window of the unit.
Leisure Partner
2/10
Poor
04 Oct 2025
Noelvys
The bed is disgusting, full of hair, and I'm not sure they didn't put clean sheets on when they cleaned it. Y very bad smell.
Self
2/10
Poor
21 Sep 2025
Cindy
The front desk worker opened the door
10/10
Exceptional
20 Sep 2025
Cindy
Pet friendly
10/10
Exceptional
20 Sep 2025
Cindy
Pet friendly
10/10
Exceptional
11 Sep 2025
Cindy
Pet friendly
10/10
Exceptional
11 Sep 2025
Cindy
Allow pets
2/10
Poor
08 Sep 2025
Laura
They don’t change the towels, and don’t pick the trash
And the maid took some of my personal belongings
Leisure
8/10
Excellent
28 Aug 2025
Gregory
Pet friendly, clean room but the bathroom vanity and door were deteriorated pretty badly. Couldn’t close the door. And the tv didn’t work. But other than that the place was clean and quiet.
Business_and_leisure Partner
8/10
Excellent
22 Aug 2025
Albert
Only thing was asked not to drink too much coffee i had 2 24 oz cups no breakfast
Business Friends
6/10
Pleasant
05 Aug 2025
Michelle
Noisy and overwhelming smell of cigarettes !!!
Leisure Partner
8/10
Excellent
28 Jul 2025
Antuane
The room was clean the hall way was not very clean some one went into my room while we were out and spilled something in the freezer nothing seems to be missing but just know someone was in my room and wasn’t cleaning because the room was not clean in except able
Leisure Family_with_children
10/10
Exceptional
16 Jul 2025
Dion
Thumbs up
6/10
Pleasant
06 Jul 2025
Beverly
Entrance is no where near the office.
4/10
Poor
22 Jun 2025
Chris
Room was ok. Floorboards were slightly sticking out and looked poorly put together, much like the rest of the place. There were cockroaches everywhere. The tv wasn't workings initially, and when I asked the manager at the front desk, he was standoffish about it
Self
6/10
Pleasant
10 Jun 2025
TxSilverWings
I like that they accepted my animals.

I had wished there were more amenities.
Leisure Pet
10/10
Exceptional
04 Jun 2025
Lindsey
COZY
Leisure Partner
10/10
Exceptional
28 May 2025
Charlie
The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.
Business Self
4/10
Poor
25 May 2025
Joseph
I booked for a week, I got new towels once. There was broken glass in the floor, and the only kind of room service came from the cockroaches. Disgusting doesn't describe the level of gross of this place. Then to make it better, the employees at the front desk are as rude as can be.
Business Self
2/10
Poor
14 May 2025
eric
We requested a room for 3 people when we arrived the next day the were trying to charge us extra for the 3rd person.
2/10
Poor
12 May 2025
Mindy
Customer service was top 3 worst ive ever dealt with
Business
8/10
Excellent
04 May 2025
Verified traveler
It was okay, not the best service but the room was clean and we needed a few nights stay.. I don’t recommend longer than that!
2/10
Poor
22 Apr 2025
Shelby
There was roaches smashed on the wall dirty everywhere every EVERY dirty! Will be calling human services
Business Family
2/10
Poor
31 Mar 2025
Armando
It was a little unpleasant the place was dirty and had bad odor also there was weed odor
Friends_and_family Family
6/10
Pleasant
31 Mar 2025
coby
Nothing fancy,I stayed over a month here working nights. They didnt accomidate with my work schedule to well but they also didnt bother me for room service
Business
10/10
Exceptional
17 Feb 2025
Charlie
Nice clean rooms. Easy parking. Great value!
4/10
Poor
03 Jan 2025
shwanda
The pet and urine smell?
Business_and_leisure Self
8/10
Excellent
08 Dec 2024
Nancy
The front desk was very nice the guy from the night shift and the one from the morning. The price is good for what you get
Leisure
10/10
Exceptional
02 Dec 2024
Charlie
Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!
10/10
Exceptional
22 Nov 2024
Charlie
Very clean room. Easy parking. 24 hour coffee! great rates.
Business Self
8/10
Excellent
13 Nov 2024
Charles
Advertising shows fully functional kitchenette. But, there was no hotplate and no coffee maker. Also, rooms are not cleaned daily. That means dirty towels are still there tonight from the shower this morning.
Business Self
10/10
Exceptional
01 Nov 2024
Charlie
The facility is well maintained and properly staffed!
Business Self
10/10
Exceptional
18 Oct 2024
Alexander
Thanks
2/10
Poor
24 Sep 2024
Wakil
No bathroom lock
4/10
Poor
17 Sep 2024
Thomas
Reserved non-smoking but given smoking room. Holes In ceiling and walls and looked like parts of walll were replaced. Smoke detector on wall didn’t work and hole in ceiling where a previous one was. Something dark reddish splashed on wall by bathroom. TV had no remote. People hanging outside below window ac(second floor room) getting stoned and it was blowing into room thru ac. Bedsheets stained. Slept on top of bed cover with travel blanket I had. 4am someone walking around knocking on all the doors.
Self
10/10
Exceptional
08 Jul 2024
Zirui
It's very clean and the staff was kind and friednly
Leisure Friends
10/10
Exceptional
08 Jun 2024
Christy
I love that they accept pets with ease. And the staff tries to work with you for the most part.
Business_and_leisure Family_with_children
2/10
Poor
04 Jun 2024
Joseph
TV was broken up on arrival and I was blamed and lost deposit over the last guests shenanigans and the rude joke of front desk clerk was absolutely out of line from the moment he spoke again after checking in for my reservation... Immediately asked me not to clean up my dogs poo with the hotel white towels.... Not that my pup isn't trained or anything gave him the impression to expect that but it was more of a fear of his because clearly he is traumatized from such an event. There were other weird remarks and lightly spoken rude remarks spoken with smiles and eye contact... Like I couldn't hear what we was actually saying being the glass wall we had in-between us during check in... Which was ridiculous... The closet sized hot and muggy foyer is where he makes you check in, and does not allow guests into the lobby.... Honestly the worst hotel experience I've had ever. Rooms were loud and busy with in and outs as I walked up after checking in and it was late at night. Then the morning was interrupted by not 1 but 2 screaming and raging domestic disturbances. Not even the same couples. Both seemed to include implied violence. With both beds still made and the used bath towels and wash cloths put up on the bathroom counter together, not a personal belonging or piece of trash or dirt or mud or spill or anything to be noted in the room.... , he had the nerve to say I left the room a mess and so I would not get my deposit back... As if it's my obligation to replace housekeeping...
Self
10/10
Exceptional
01 Jun 2024
Manuel
Nice
2/10
Poor
28 May 2024
Reginald
Bugs flying around in the room and stuff I been itching on my body
Business_and_leisure Self
2/10
Poor
25 May 2024
Juan
I don't have issues with the property. They had an outage and we were unable to check in. We had to find another place to stay for the week. This was because Orbitz was unhelpful with assisting us. According to Orbitz's protocol. The fact that we were 14 hours away and no place to stay was not their issue. We had to look for another place without their help. So we will no longer be using Orbitz for any future services after only using them for nearly 20 years.
Leisure Family
10/10
Exceptional
17 May 2024
Darrion
very clean
2/10
Poor
10 May 2024
Eddie
Bad odor in roims
Business
10/10
Exceptional
04 May 2024
Heinrich
Excellent
Leisure Family_with_children
10/10
Exceptional
04 May 2024
beverly
Great location and price. Amazing management.
Business_and_leisure Pet
8/10
Excellent
03 May 2024
Mario
Good
10/10
Exceptional
27 Apr 2024
Dawn
The check-in process was super easy and the staff is awesome!
Business_and_leisure Self
6/10
Pleasant
26 Apr 2024
Kenyatti
It was okay, server it’s purpose for a quick layover. But I wouldn’t rush back.
10/10
Exceptional
24 Apr 2024
Jeremy

Great staff

Great service
Great customer service
Business
10/10
Exceptional
19 Apr 2024
Jarredd
Easy to locate. Price was excellent. Overall stay was quiet
8/10
Excellent
05 Apr 2024
greg
Cheap, but out of the way. Best for a transit only
Leisure Partner
10/10
Exceptional
02 Mar 2024
beverly
Management is great and helpful.
Leisure Family
8/10
Excellent
29 Feb 2024
Lee
Convenient location for going to deer park
Business
10/10
Exceptional
18 Feb 2024
beverly
Great price and rooms
10/10
Exceptional
11 Feb 2024
Zakiya
Amazing
Leisure Partner
4/10
Poor
19 Dec 2023
otavio
They charge $25 deposit during check in
2/10
Poor
16 Dec 2023
Barbara
Roaches, rude customer service , non working lights and tvs.
Self
2/10
Poor
10 Oct 2023
Reggie
The staff at t staff there is very disrespectful they are prejudiced towards women very unhelpful with things wrong with the property the entire time my door was broke meaning I couldn't get in and out I had to have them open it and they refuse to move me to another room and the hotel had many rooms open
Business Family_with_children
10/10
Exceptional
20 Jul 2023
Tracey

Best hotel in the area…

New property management is diligent in making the property better than previous owners. Rooms are clean and updated. Property is safe and family friendly. Plumbing has been updated and improved as well as vending machines. Housekeeping is the best and is always helpful with clean towels and sheets when needed. Beds are comfortable. Bathrooms have doors for privacy. Refrigerators and microwaves as well as iron and ironing board in the room I stayed in. Air conditioning gets VERY COLD. Which I LOVE. Pet friendly…I have 2 dogs and they have never complained or judged anyone here for having a dog. Just take care of your animal and do not leave it in the room alone and they are fine with it. Overall this hotel has been a temporary home for me and the management is always kind and courteous. I appreciate them and the rest of the staff more than they know. Sam, Luis, Olivia…they are amazing. Thank you!
Partner
10/10
Exceptional
03 Jul 2023
Andres
Excellent, no complaints
Business
8/10
Excellent
30 Jun 2023
sonia

Cheap but clean

It was cheap, so you get what you get…. However, rooms seemed to have been renovated recently so I was happily surprised! It was clean, no bugs, just what we needed… lol
Friends_and_family Family
10/10
Exceptional
11 May 2023
Nicole
Property was nice clean and we'll kept. This has to be one of the best studio 6's I have stayed in yet and I been to most of them in this area along with motel 6.. the rooms were clean the inside was nice and the gentleman that took care of our reservation was nothing short of amazing. And the price was so affordable I just could not believe. I would recommend staying here if u come to this area.
Leisure Pet
10/10
Exceptional
05 May 2023
LeMarcus
It was nice to come from a out of town trip to Houston Tx to a nice clean room.
Friends_and_family Family
8/10
Excellent
22 Apr 2023
Amber

4 days and 3 nights

The staff were friendly and helpful. Especially the housekeeping crew.
Self
2/10
Poor
15 Apr 2023
Eiron
A lot of illegal activities at the property, including Happy Ending Massages and Sales Made By Non Licensed Pharmacist
Leisure Family
6/10
Pleasant
14 Mar 2023
Kaylin
Their house keeping is extremely nosy. I left my 10 year old son in the room on the phone with his friends. While I took my dogs downstairs to use the bathroom. Why did this lady go to the front desk and lie and say I left my child. Like what? he does not have to go with me to let the dogs out I’m literally too steps away & still on the premises and he is mature and has a phone. Do not stay here if you have kids period she did the absolute most acting like I left a baby in the hotel room my gosh.
Business_and_leisure Pet
8/10
Excellent
13 Mar 2023
Carlos
Property is ok just far from restaraunts and store's
Leisure Family
10/10
Exceptional
07 Mar 2023
Apolonio
everything
Leisure Self
8/10
Excellent
24 Feb 2023
Apolonio
It was nice and clean
Leisure Self
10/10
Exceptional
07 Feb 2023
Shauna
The smoking and non smoking were to close! You could smell smoking!
Business_and_leisure Friends
8/10
Excellent
03 Feb 2023
REBECCA

A nice place

A nice place to stay for the amount of money spent
Self
6/10
Pleasant
05 Jan 2023
Verified traveler
Location was scary. Room was OK (just)
Self
10/10
Exceptional
01 Dec 2022
mario
Nice people
Leisure Family
8/10
Excellent
16 Nov 2022
Juan
The property is in remodeling and out side is not the same in the picture
Leisure Self
8/10
Excellent
28 Feb 2022
ELIZABETH
Although Red Roof is currently under major renovation; they made every effort to make our stay a very pleasant one. The staff are very attentive. Acceptable service for the price. However, bath area has no accommodations for handicapped like tub handle/grip bars or non-slip tub.
Leisure Pet
2/10
Poor
31 Dec 2021
William

No stay

Unable to check-in due to key/door lock issues. Request a refund. Also saw a roach fly out of the ceiling while waiting for the front desk clerk try to get into any of the unoccupied rooms. All attempts were unsuccessful. Friendly staff otherwise.
Friends_and_family Family
2/10
Poor
26 Dec 2021
Julie
Like? Ha. We killed 6 cockroaches! It was so gross! I couldn’t sleep because I was worried they’d end up in the bed! When we told the front desk they didn’t offer us a different room or a discount. Just a lame story as to how another guest caused the roach problem. I don’t care how it was caused. Don’t rent out rooms until they are gone!
Business_and_leisure Partner
8/10
Excellent
11 Dec 2021
kenneth c
I have logical expectations when it comes to staying in a less expensive hotel. Just want a quiet room, comfortable bed, and a good hot shower. Having a nice friendly staff is a great bonus and this hotel had that.
Business_and_leisure
8/10
Excellent
05 Nov 2021
Sbrina

Would stay again

Amazing Service! Everything was relatively clean.
Only thing was the ac / heater it felt like it was just making the room more stuffy and also smelt bad :(
Overall pretty decent for the price and location
Partner
10/10
Exceptional
15 Aug 2021
Esther
Was so nice to stay here.. Good experience
Will go back
Partner
10/10
Exceptional
28 May 2021
James
Nice, clean rooms! I would definitely stay again.
Business
8/10
Excellent
12 Apr 2021
Timothy

Please with our short stay and service.

appreciation for holding our room for a late check in. Very pleased with our room on first floor and parking safe and close. Understand that coffee and refreshments for morning were unavailable due to COVID. I will use Red Roof Inn again.
Friends_and_family Family

Location & surroundings

SureStay by Best Western Channelview Houston East
16939 East Freeway, Channelview, United States

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SureStay by Best Western Channelview Houston East

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