Comfort Suites Deer Park Pasadena

10/10

Exceptional

16 Apr 2026

Tammy

Will stay again

10/10

Exceptional

03 Apr 2026

Devonta

Rooms were very nice and clean. Staff very pleasant. Will stay again.

Family_with_children

10/10

Exceptional

22 Mar 2026

Brandy

Clean

10/10

Exceptional

22 Jan 2026

THOMAS

Only issue was the room cards would not open door . The front desk had to open up manually. Staff tried hard to help.

Business Family

8/10

Excellent

11 Jan 2026

Sheilah

The staff was fabulous. Especially the front desk clerk. I think her name was Noellia. Very friendly and was willing to help us with booking our accommodations as we just walked in, and was very informative. Spoke to some of the cleaning staff who were also very friendly. The room was very neat and clean and the bed was comfortable. The only negative thing was the breakfast. It was OK, but sausage and eggs weren’t very appealing. Orange juice wasn’t cold. Just room temperature. Overall good stay. Will stay again.

Business_and_leisure Partner

8/10

Excellent

07 Jan 2026

MARIA

The room was clean; the breakfast was very good.
the air-condition was running good. The only thing I did not like was my tv. I was not able to watch anything on the tv.

6/10

Pleasant

23 Dec 2025

Mauricio

Good

Business

10/10

Exceptional

03 Nov 2025

Jose

Room clean and front office very curious

10/10

Exceptional

30 Oct 2025

ISAIAS

Loved the room, staff, the continental breakfast was amazing. Only issue idk what tv provider they have but it kept buffering and couldn’t watch tv properly

Leisure Family_with_children

4/10

Poor

23 Oct 2025

Luciana

The hotel itself is run down. The room carpet felt horrible and dirty. There was a booger stuck on the bathroom door. The toilet seat was barely hanging on. The toilet flush handle was barely working. The back door entrance to the hotel didn’t lock, so no key was needed to get in. This property just overall needs a lot of work done.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Esmeralda

It was great for what you pay. Very clean . Would stay again.

Family_with_children

10/10

Exceptional

12 Oct 2025

Leo

Okay

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Cody

Yea

8/10

Excellent

08 Oct 2025

Charlie

The room was very clean. The bed is very comfortable. The TV didn't work. The first night, I registered late. The front desk staff tried to fix it...but no luck. They told me it would be repaired the next day while I was at the office, but it was not. I asked for another room. They were booked. I was told my rate would be adjusted, but no it wasn't. Simply not enough staff to handle normal issues that come up! I will not be back!

Business Self

4/10

Poor

14 Sep 2025

Anthony

Ok for a couple of nights

Service was good. Hotel was not in great shape. Large chunks of flooring missing in elevator. Overall in poor maintenance. Room had a heavy smell of mildew.

Business

2/10

Poor

24 Aug 2025

Tim

AWFUL

Front desk checked us in under the wrong name and credit card number (i only questioned it because she said our visa had already been charged and my hotel account only has 2 MASTERCARDS on it so we said we didn’t think it was right. But we got checked in. Things were good. Their site says hair dryer in each room so I didn’t bring one from home. No hair dryer in our room it had been ripped out of the wall - so I asked them to bring us one. They said yes but never brought one. I called again and said They don’t have one that worked so she let me use the one in a vacant room next door. Only problem was it didn’t work either. So maintenance brought us one that was so ragged and beat up and said well you have to hold the button down the whole time bc it’s broken. Well ok it’s 10pm so whatever. After about 15 seconds IT CAUGHT ON FIRE - room filled with smoke almost caught my hair on fire. I took it to the front desk told her it caught on fire and she said “oh yeah I was afraid that might happen” WHAT?!?! We switched rooms bc of the smoke and finally went to sleep. Next morning our keys don’t work. Pretty much the worst stay ever

Partner

4/10

Poor

07 Jul 2025

Marshall

Somewhat disappointed

The room was mostly ok but the bathtub had rust on it. The hot tub which they advertised on hotels.com was broken. The continental breakfast didn't have great options.

Partner

4/10

Poor

06 Jul 2025

Lilia

Don’t stay here! Not a good experience. Pool was filthy. Dead bugs and even a dead frog floating around. Picnic table was so dirty. Trash was overflowing. We told the front desk and they handed us a trash bag instead of taking it out themselves. My grandson stepped in a hole that was covered with plastic. Plastic broke and his little leg went all the way in. His leg was badly scraped and bruised. He was looking forward to swimming and was not able to.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Athan

Love

Business_and_leisure Family

10/10

Exceptional

30 Jun 2025

Sean

Everything was great until housekeeping walked in at 8:00am

Business_and_leisure Partner

8/10

Excellent

22 Jun 2025

Amanda

Stay was nice was clean breakfast was awful

Friends_and_family Family

2/10

Poor

20 Jun 2025

Rachel

Room 124 smelled mildewy and the floors werre damp all night and the next day. There was a roach on the wall. The pool and hot tub were filthy. And lastly there was mold in my AC vent and arpund the AC and the neighbors said their AC didnt even work the entire night.

2/10

Poor

17 Jun 2025

Rebecca

Very terrible!!

Leisure Family_with_children

2/10

Poor

17 Jun 2025

Rebecca

It needs a hotel inspector to come in!!

Leisure Family_with_children

4/10

Poor

15 Jun 2025

Rebecca

Thought it would be good- the whole hotel smelled terrible.
Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower.
Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.

Leisure Family_with_children

6/10

Pleasant

11 Jun 2025

JESSICA

Pool not clean and hot tube not working smelly room

Business_and_leisure Family

10/10

Exceptional

25 May 2025

Mario

It was cool.

Leisure Family

8/10

Excellent

13 May 2025

Patricia

Convince

Leisure Family_with_children

10/10

Exceptional

07 May 2025

Hollie

COMFY

MY STAY WAS COMFORTABLE

Friends_and_family Family

10/10

Exceptional

01 May 2025

Ted

Location was convenient to the area I was working.

4/10

Poor

29 Apr 2025

marilyn

I got this hotel because it said it had a jacuzzi, but it was green and full of dead bugs. Pool was also dirty, elevator stopped working and our room was on the 3rd floor. Ice machine was also not working on the 3rd floor we had to go to the 1st floor to get ice very inconvenient!!! We also had to disconnect our TV for 10 sec so the remote would work. VERY DISSAPOINTED!!!!

10/10

Exceptional

23 Apr 2025

Chris

Excellent value

Very clean and nice. Room was spacious and clean.

Business

4/10

Poor

21 Apr 2025

Nubia

The staff was great. My complaint is that we were booked in the wrong room. This was immediately corrected. The hot tub was not working. I traveled from Chicago to TX so was looking forward to the warm weather and using the pool/hot tub. The hair dryer in our room did not work, this was inconvenient as we were in town for a party and needed it, they did however open the room next to us so we could use the one in that room. The washer and dryer were out of order.

Leisure

6/10

Pleasant

20 Apr 2025

Leroy

My microwave didn’t work my blankets and covers had stains on them

Business Family_with_children

4/10

Poor

02 Apr 2025

Candace

The pool and hot tub are broken which was 1 of the main reasons we stayed. I had to have them clean my room because it was dirty. The only good thing i can say is they had enough room

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Carly

Very clean and super nice staff.

Leisure Self

10/10

Exceptional

24 Mar 2025

Armando

Really clean.

Family_with_children

6/10

Pleasant

10 Mar 2025

Sandra

Stay was average

Business_and_leisure Family

10/10

Exceptional

02 Feb 2025

martin

Good

8/10

Excellent

28 Jan 2025

Tyler

Decent for the price

This location & hotel wasnt terrible until we noticed a roach crawling around in our bathroom sink...
Bathtub has rust
Breakfast was pretty good, need more fresh fruit

Friends_and_family Family

10/10

Exceptional

22 Jan 2025

Linda

We will be back in the future.

10/10

Exceptional

16 Jan 2025

Ekure

They staff was very cordial and helpful. I would visit again if i needed to. They were very patient and professional. Convenient shopping and food in the area. Thanks Comfort Suites😘

Business Family

6/10

Pleasant

06 Dec 2024

raju

Hotel everything was fine but the area was not good due to its right next to the Energy company and getting lots of smell which is not good for health and pollution is very bad.

Leisure Family

10/10

Exceptional

23 Nov 2024

Simant

The property was good enough

Leisure Family

8/10

Excellent

09 Nov 2024

Felicia

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

Leisure

10/10

Exceptional

31 Oct 2024

Rogelio

They need to get new beds

Leisure Family

2/10

Poor

30 Sep 2024

Gil

Roaches and fleas

2/10

Poor

25 Sep 2024

Jeffrey

Walk in to a full slummer party in lobby and rude greeting. The smell was horrible like feet I asked about on site vending machine and was shown a display of things to buy that had maybe two bags of potato chips completely empty. Worse $112 I ever spent

Business Family

8/10

Excellent

26 Aug 2024

Veronica

POOL COULD BE BETTER

Everything was exactly how I expected with the exception of the pool being out of service. My children were looking forward to playing in the pool. The pool was very green, it looked unhealthy to go in.

Friends_and_family Family

2/10

Poor

23 Aug 2024

Verified traveler

I booked a double queen for this hotel and paid ahead of time. We checked in, got to the room, and it was a single king. I have 3 kids so that didn’t work for me. I called the office and then apologized but then said they didn’t have any other rooms. When I asked about a refund to get another hotel for the night, they said they couldn’t do that because the manager wouldn’t be in until morning so I’d have to talk to them then.

We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock.

We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets.

The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building.

When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar.

I want my money back. I will never be staying here again.

Business_and_leisure Family_with_children

2/10

Poor

10 Aug 2024

Soksamnang

Don’t stay here

Awful customer service. Person checking us in looked like he just got off the streets. They sold our room that we RESERVED to another party so we had ppl sleep on the floor! Toilet had poop in it, pillows were a hard square. Told me they could provide a discount and then retracted it because I booked with a third party. Needless to say, we will not be returning

Business

8/10

Excellent

29 Jul 2024

juhyon

good

Friends_and_family Family

2/10

Poor

27 Jul 2024

Amanda

We ended up not staying and having to go to another hotel. The facility and room were dirty our sheet had not been changed. The front desk clerk even confirmed that it looked like they had not been changed. We left, they told us we would have to go through Expedia to get a refund, we still have not gotten a refund.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2024

Mona

Needs renovation desperately

The pool water was pea green. The elevator had a mystery substance on the wall and missing floor tiles. Dead roaches on the floor in the lobby. The bathtub had no stopper and had random caulk where there shouldn’t be caulk. The hallway had a very unappealing smell. The ice machine on our floor didn’t work. The door to our room took multiple tries to get the handle to latch close. That being said the staff was kind. The sheets and room was clean. I would not stay here again, but the facilities matched the discounted price. You get what you pay for.

Friends_and_family Family

6/10

Pleasant

29 May 2024

Brenda

In my room a lot cockroaches around the beds in the bathroom

Leisure Family

2/10

Poor

26 May 2024

Noe

Checked in went to the room and restroom was dirty hair in the tub stains on the couch it looked like they just vacuumed and made the bed would not recommend

Business_and_leisure Partner

6/10

Pleasant

24 May 2024

Vincent

Pool dirty

Business_and_leisure Family_with_children

10/10

Exceptional

22 May 2024

Rene

Great rest

Really enjoyed my stay and I appreciated how clean and comfortable and the continental breakfast was great too

Self

10/10

Exceptional

17 May 2024

Carly

Had to make a last minute reservation due to storm and they were very accomadating.

Leisure Family

6/10

Pleasant

07 May 2024

Bryan

Smokey and stany

Smells like cigarette smoke really bad stains on the carpet, stains on the couch, stains on the bathtub rusty looking. But breakfast was good.

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Bernell

Stay was perfect

Business Self

8/10

Excellent

18 Apr 2024

Mary

I highly recommend this hotel for comfort, service, and cleanliness. It is a bargain for the area, especially with the breakfast included. The only reason I didn't give it 5 stars is because the property has seen better days, but the other benefits of the place make up for it.

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

LUCY

Good hotel

Friends_and_family Family

6/10

Pleasant

17 Mar 2024

Casey

Basic Dear Park issues.

Room 300 tv remote difficulties on both TVs, specially volume
. Western world issues.

8/10

Excellent

13 Mar 2024

Melissa

Breakfast area need to be monitor better. Children was all around food and touching food with hands.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2024

Johnny

Graffiti on building

Leisure Family

4/10

Poor

27 Dec 2023

Tim

ROACHES EVERYWHERE!

ROACHES EVERYWHERE! Went to check in and no one was at the desk. Waited.....and waited for about 25 mins and no one came to the desk. We called the hotel phone but no answer so we left and came back. We checked in later and she gave us non activated keys so we had to walk with our luggage from the dark back lot to the front and got keys that worked. Went to our room turned on the lights in the bathroom and water bugs scattered!! it was GROSS but we were exhausted and didn't see any in the bedroom so we just kept our bags off the floor and went to sleep. A/C worked minimally but we were only staying one night. Every time we got up to use the bathroom there were roaches running! Not just water bugs - ROACHES!! UGH... it was terrible - property not well maintained - uncomfortable beds - skeleton staff and dirty. Will never stay here again

Partner

8/10

Excellent

26 Dec 2023

James

No local TV for weather

Leisure

4/10

Poor

23 Jul 2023

Priscila

This location had some convenient retail stores around it but other than that, the cleanliness was poor. There was pubic hair in the bathtub area and a cockroach roaming around.

Business Family_with_children

6/10

Pleasant

13 Jul 2023

Narendra Reddy

Overall it’s was ok experience with stay. Lot of issues with bathrooms and breakfast no refills and staff is rude

Leisure Family_with_children

2/10

Poor

03 Jul 2023

Verified traveler

Disappointed

Very unclean hotel the first room we were given was dirty as if someone just left the beds were messed up with a used condom wrapper on one also trash everywhere was given another room it had dead bugs and the ac leaked as well as the shower squeaks very loudly

Friends_and_family Family

10/10

Exceptional

31 May 2023

Ethan Urianna

Only complaint was breakfast. Only one waffle maker which really caused a line to be developed across the dining area.

4/10

Poor

24 Apr 2023

Paul

The ice machine didn’t work couldn’t get enough pillows the exercise room was dirty the pool wasn’t clean the hair dryer was old and loud just needs a maintenance person to up keep the equipment etc

Leisure Family_with_children

10/10

Exceptional

06 Apr 2023

Robert

Very friendly staff and good size room. However the hotel is very outdated and needs some work due to the worn-out status where maybe a new paint job would
Nevertheless a very comfortable stay.

Business Self

10/10

Exceptional

26 Mar 2023

Aracely

Really good place

8/10

Excellent

05 Aug 2022

Marissa

Room was clean good area

Leisure Self

10/10

Exceptional

04 Jul 2022

Verified traveler

Stay was amazing

Friends_and_family Friends

6/10

Pleasant

31 May 2022

Aaron

Older hotel, had a smell in our room.
We ended up leaving, our room was hot when we checked in. My husband and son also have allergies, so whatever animal was in the room set his allergies off. Normally we dont have that problem. We have stayed in pet friendly hotels before. The pool is lovely.

Leisure Family_with_children

2/10

Poor

15 Feb 2022

Stanislav

Place looked very worn down, dirty and smelled.

Business Family_with_children

2/10

Poor

29 Nov 2021

Sandy

As soon as we got in the room there was an extreme amount of fleas on the beds it was disgusting

Leisure Family_with_children

10/10

Exceptional

11 Nov 2021

Carey

Stayed for a few nights while evacuating from a major hurricane. Rooms were clean, halls and lobby were well maintained. My son enjoyed the pool area.

Friends_and_family Family

10/10

Exceptional

17 Oct 2021

Laura

Sign was faded and hard to see at first.

Leisure Family

4/10

Poor

26 Jul 2021

Paul

Never as good as in the picture

WiFi didn’t work when I called the front desk they gave me a 1-800 number to call and I was on the phone for an hour the tech said he had to call me back and never did
So then the tv worked but the cable box didn’t
Also the continental breakfast was northing as they advertised in the pictures
They had cold biscuits yogurt apple juice orange juice and some heat and serve sausages and eggs
So over all the property was ok it was clean and when we asked for blankets and pillows for the pullout bed in our room they didn’t have any only sheets so that was not good as well

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Joseph

Relaxed

Very comfortable. Enjoyed my stay.

Friends_and_family Friends

8/10

Excellent

23 Jul 2021

Verified traveler

Great staff especially house Keeping and the lady at the front from 2-10pm.
The only issue was the breakfast it wasn’t really a breakfast. No fruit or cereal or a variety of things just granola bars, muffins (packaged) yogurt, and some biscuits that didn’t look all too appetizing.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jun 2021

Elizabeth

Exceptional

Friendly customer service clean room and sheets. Room was cool didn't have to wait to cool it off. Pool was clean and enjoyable. Had a great stay!

Friends_and_family Family

10/10

Exceptional

03 Jun 2021

Verified traveler

Very clean

Business_and_leisure Family_with_children

8/10

Excellent

03 Jun 2021

Verified traveler

Everything was very good except for the lock to the back door. This door led you to the parking area. Sometimes you could get back in through the door with your key and other times your key wouldn't work. When that happened you had to walk around the building to get into the hotel

Leisure Self

4/10

Poor

10 May 2021

Eric

my experience

upon entry we found a huge roach in hotel
parking in the back was 100% dark...bad lightening.
scary. Front staff very nice
not enough bfast at 8;30am
ok pricing

Friends_and_family Family

6/10

Pleasant

26 Mar 2021

Brittany

We got a big room with a pullout couch as we have 5 kids with us. Got there at 10:00pm. Get to our rooms. Our children were exhausted so we look for sheets for pullout and there was none. So I went down and asked. They said the housekeeper left and we were their last family checking in and they ran out of pullout sheets. They called the manager to get ahold of housekeeping. Said they would call me. 30min later my husband goes down. They said it would be atleast another hours!! My husband made them unlock another room for us to get sheets. Then our toilet was leaking from the tank all over the bathroom floor

Friends_and_family Family

8/10

Excellent

16 Jan 2020

Julia

The employees were very friendly, courteous and extremely helpful.
The rooms were large, clean and comfortable.

Friends_and_family Family

4/10

Poor

29 Dec 2019

Eduardo

Never Again...not happy holidays

This was a horrible experience. Dirty hallway all 3 days. The so called \"breakfast bar\" was never refilled. I mean I realize they may have a skeleton crew but really. Our hallway was near the lobby and it was never vacumed. The floors and tables in the breakfast area were filthy with food and trash. The showers were rusty and some areas were in desperate need of repair. Next time...no next time. I would rather sleep in my car.

Friends_and_family Family

8/10

Excellent

19 Dec 2019

Verified traveler

The breakfast was the best ever for hotel! Staff was friendly and helpful. Could have been a little better kept and a littler more cleaner. Beds were excellent.

Friends_and_family Partner

8/10

Excellent

08 Dec 2019

Melanie

misleading pictures

I specifically picked this hotel because the pictures show big in-room bathtubs. I was displeased to find there was not a relaxing bath tub in my room but instead a standard hotel bathroom with the bottom rusting. The side even had about a dime size hole rusted out. Fine for the refinery guys they stay there, I suppose, but I was disappointed.

Self

2/10

Poor

29 Oct 2019

Verified traveler

Our room smelt awful like cigarettes and was dirty. Staff at breakfast was rude and there wasn’t food or juices availabe during breakfast time. Room service was rude. We asked for new towels and they never brought them.

2/10

Poor

28 Oct 2019

SM

They charge my card over 50 times even though we put a different card on file.

Friends

8/10

Excellent

28 Sep 2019

Verified traveler

Close to highway , hotel close to restaurants and staff was very helpful.

Business_and_leisure Self