Name: Candlewood Suites La Porte
Address: 1250 South 13Th Street, La Porte, 77571, US

4/10

Poor

16 Nov 2025

Monique

Staff was nice. Weird smell. No stopper for tub.

2/10

Poor

09 Oct 2025

Stephanie

When my associate went to check out the card was not on file and I had to call back into the property to pay and check her out.

10/10

Exceptional

01 Oct 2025

Julieanne

I always wonder about the cleanliness of the bedsheets, but Candlewood surprised me. My sheets were white and clean! There were no stains and no unwanted lint or hair. the front office staff and housecleaners were welcoming and friendly. I recommend this hotel to anyone looking for somewhere to stay in La Porte.

Friends_and_family Family

4/10

Poor

26 Sep 2025

John

Room had multiple Sheetrock repairs that weren’t complete. Small holes throughout walls, ceiling. No smart TV, stuck with DISH network. People yelling and slamming doors all night in the hallway. DO NOT SATY HERE!

Business_and_leisure Family

2/10

Poor

06 Sep 2025

Jason

On the 4th floor the shower would have to run for 20 minutes before the water would get hot.

I stayed for 3 nights and the maid never showed up to clean the room.

Business Self

10/10

Exceptional

19 Jun 2025

Jim

The process from reservation to check in and out was smooth. The room was clean and stocked well. I would recommend using this hotel for any extended stays.

Business Partner

8/10

Excellent

13 Jun 2025

Ruby

Stayed for 7 days ,property, staff , amenities,location were wonderful but room had humid smell . Had cockroach in room and spider in toilet.Drainage and shower was slow.

Business Family

6/10

Pleasant

08 Jun 2025

Andrew

Needs some spray.

Only stayed overnight for convenience to sporting venue, early next morning. Didn make use of many amenities.
Saw, and killed, cockroaches in the kitchen area. Sure to be off putting.

Partner

10/10

Exceptional

23 Apr 2025

Ted

Very nice and hospitable

Business Self

8/10

Excellent

09 Mar 2025

rebecca

Everything was good

Partner

10/10

Exceptional

18 Aug 2024

Robin

Staff was very helpful. When the bathroom malfunctioned she promptly moved us to a new room. She was a very sweet and professional employee. The next room we went to the ac froze up anf soaked the carpet. Other than that we had a great stay.

Leisure Family

2/10

Poor

13 Aug 2024

Ted

Mold on the ceiling, cold shower at 4:30am, roaches, dirty dishes, and can’t close the curtains so the light was shining through the window all night. Other than that, top notch.

Leisure Self

10/10

Exceptional

28 Jul 2024

Salma

The only thing i had issues with was when we got there the door to our room wasnt fully shut ane and we had hard time getting the door to fully close, the reason is i dont want to walk in into someone already in the room or squatters who gone through the back door and snuck into an empty room 😅 but overall it was amazing and very clean and SO QUIET

Leisure Partner

10/10

Exceptional

21 Jul 2024

Verified traveler

Will Be back

will be back

Business

4/10

Poor

18 May 2024

James

For the price point, I was expecting a much better experience.. our first room had carpet that felt damp, and cockroaches around the kitchenette.. We were then moved to a second room that had cracks in the sheetrock, and molding missing in the main room.. the bathroom cabinets were damaged, soap dispenser head was broken, tub was stained, and shower rod was rusty, and about to fall off the wall.. However, the staff was truly a pleasure to deal with (seems like they know the property has issues, and have no control of it)

Leisure Family

8/10

Excellent

31 Jan 2024

Beverly

Room smelled very musty, like maybe it’s a water leak issue. Sink didn’t have a rubber insert and you could see strait down into the sink drain. Linens were clean and fresh. Bathroom was clean and stocked with shampoo etc. Overall it was ok. 2.5 out of 5 stars.

Business Self

4/10

Poor

18 Oct 2023

Jason

Bedding was dirty, cracked walls, thin walls and ceiling can hear everyone else. My room had a new TV that didn't have the proper remote to link to the Dish box so i couldn't change channels. The wide-screen mode was incorrect and couldn't be fixed. The phone didnt work so i had to walk to the front desk and they couldn't fix the tv either. Maintenance tried the next day and they couldn't figure it out either.

Business Self

2/10

Poor

30 Sep 2023

Tim

ROACHES!!

1st thing I see as soon as I walk into the 1st room was a live baby roach on the kitchen table. Asked front desk for a different room on complete opposite side of hotel. Walked i to 2nd room on 2nd flr and immedietly started looking and found live adult roach in cabinet above microwave! I went back to front desk and informed him I could not stay here due to the roaches and was told I wiuld have to call Hotels.com to settle this. He stated he could tell them I wasn't charged, but I would still have to call Hotels.com. I should've taken pics of roaches but was diagusted as soon as I saw them and walked out.

Self

8/10

Excellent

23 Sep 2023

William

Every was nice except the TV cable box was bad and they didn’t have a replacement

2/10

Poor

05 Sep 2023

D R

Poor Review

It was not a good experience. The first room I was put in did not have cool air and the toilet wouldn't flush. The second room I was transferred to had a broken blow dryer and the shower didn't work. I cut my finger badly lifting up the valve for the shower.

Friends_and_family Family

4/10

Poor

19 Jul 2023

Christopher

Unhappy customer

My ax unit in my room leaked water on my floor, I notified the front desk Monday morning and they said maintenance will take a look into it, when I came back to the hotel around 4pm, I asked the lady at the front desk about it and she said she didn’t know what I was talking about and said she would have maintenance come out but no one showed up.

Business

4/10

Poor

17 Jul 2023

Yolanda

Room o the first floor. Doors slamming most of night, found a roach in the bathroom.

Leisure Family

4/10

Poor

16 Jul 2023

Yolanda

We were on the ground floor, there were doors banging closed most of the night. There was a roach in the bathroom.

Leisure Family

10/10

Exceptional

09 Jul 2023

Molly

Good place to stay nice and clean.

Leisure

8/10

Excellent

12 Jun 2023

Willene

Some room clean they had group of running up down hall way upstairs at night and in morning and pay for king size suite not queen I think that was not right .

Partner

2/10

Poor

25 May 2023

Nathan

I only needed the room for 6 hours tops, as there were no other options i booked a stay with candlewood. I arrived a little before 12am as i enter the room the smell was beyond overwhelming. It smelled like mold/moisture. Since it's last minute and i didn't have options i stood. Attempted to heat up some food, and microwave didn't work. Worst decision was to take my shoes off as my socks stuck to the carpet i thought i could walk on walls after that. Then with the 4 hours i had to sleep something about the sheets have me a skin reaction, itching all night. Do not recommend this place at all.

Business Family_with_children

2/10

Poor

17 May 2023

Heydi

The room I reserved was not available

Leisure Self

8/10

Excellent

05 May 2023

John

This hotel was clean. Personnel were friendly. Beds were comfortable. Kitchenette was well supplied. Location was good. We felt comfortable and secure here and would stay again if we were in the area.

Leisure Friends

10/10

Exceptional

30 Apr 2023

James

Clean big rooms

Business

2/10

Poor

07 Mar 2023

Gabriela

The room was not clean they were dirty cups by tv there was old key cards they didn't want to provide us new towels that we had to go downstairs and take them down.

Family_with_children

2/10

Poor

24 Oct 2022

Maria

Is smell a lot humid and in the beds bug beds really bad and we asked to change room and send us to a room that was in repair really bad

Leisure Family_with_children

4/10

Poor

13 Sep 2022

Christian

Every room I got moved too smelled like smoke & the room I ended up staying in had roaches in it & a few days later smoke smell came right back !

Business Self

4/10

Poor

01 Sep 2022

Vanessa

The room was a good size with a full sized frig, microwave, and desk. The first room we got had a musky smell to it, maybe a little bit of smoke, although the property is non-smoking. The gentleman at the front was nice and moved us to another room which was better but still had an odd smell I couldn't put my finger on. The TV was much smaller than the other room and we couldn't raise the volume on the remote, everything else worked on it but the volume. The bathroom door had scratches/scuffs/smears which I didn't want to examine too much. The corners of the floor in the bathroom by the tub looked a little moldy. In the middle of the night when I got up to use the bathroom, I found a roach hanging out by the tub. That pretty much sealed it that I would never book this hotel again. On the surface, the hotel seemed fine but after further examination, the hotel needs lots of updates, cleaning, and attention to details.

Leisure Family_with_children

6/10

Pleasant

27 Aug 2022

Betty

The in house store and the complimentary coffee

8/10

Excellent

15 Aug 2022

Margaret

Did not like that there was NO POOL

Leisure Family

6/10

Pleasant

21 Jul 2022

Nathan

Hospitality was great, room space was nice. Cleanliness was a concern for me. Hallway and room had a moist moldy smell, and shower had mildew build up in corners. For some not a big issue but i would likely be looking to book elsewhere next time.

Business Family

10/10

Exceptional

18 Jul 2022

Mario

sat

Looks like the curtains need washing, other than that it was great

Friends_and_family Family

6/10

Pleasant

18 Jul 2022

Erica

This property stinks and was stuffy on the 4th floor. I could barely breath. Mold was on the curtain and it was not pleasant. The carpet needs to be shampood and the shower needs mats.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2022

Evelyn

Awesome

Great hotel, good service and good price

Partner

10/10

Exceptional

09 Jul 2022

Neallie

suite was equipped with anything i may have needed!

Leisure Family

4/10

Poor

12 Dec 2021

Diane

Cannot recommend

Room smelled of mold, tv was small and remote did not work, ac did not work. Visible mold around shower. The front desk man was very nice, bit very disappointed in condition of hotel.

Business

10/10

Exceptional

03 Nov 2021

lucas

Overall good place to stay if you need to crash the night. Make sure the AC is on otherwise there's a damp smell

Leisure Friends

10/10

Exceptional

18 Oct 2021

Charlatta

Nice.

Very nice. Staff very professional.

Business Partner

10/10

Exceptional

15 Oct 2021

wayne

Good stay, nice staff, good customer service, David very helpful. Some furniture somewhat dated, but in good shape,

Friends_and_family Family

2/10

Poor

11 Oct 2021

Sinead

This hotel was recommended to me by a client and I also read the reviews before I booked. The front entrance was a prelude of what was to follow (terrible). The interior smelled funky. When I went to my room, the smell was even more pungent - like it had been a smoking room, but was never properly properly de-smoked. The rooms were dirty - when I complained about my room, the night check-in clerk did take me to see four other rooms and all were in a similar state. After deciding to move to an alternate room so as not to offend the clerk, I realized that there was no way I could stay there. I checked out 30 minutes after checking in.

Business Self

10/10

Exceptional

11 Oct 2021

Jessica

Everything was excellent

Leisure Family_with_children

10/10

Exceptional

01 Sep 2021

laura

A+++ customer service and very comfortable

I cannot sing praises high enough for this hotel. In the midst of an evacuation the thing you need the most is ease and comfort. The staff at Candlewood made sure both happened for us. The bedding and pillows are exceptional, which was a real relief after a long drive. The staff made every request I had possible- far beyond anything I could have asked for. They never seemed stressed, just ready to help. The rooms are nice enough and everything worked. Thats all I could have hoped for.

Friends_and_family Family

8/10

Excellent

31 Aug 2021

Patricia

Property was nice but our room was damp and had a musty smell.

Leisure Family

10/10

Exceptional

22 Aug 2021

Verified traveler

The staff and quality of the facility was everything I've come to expect from the brand.

Business Self

10/10

Exceptional

18 Jul 2021

glenn

stayed two nights for quick family trip. only complaint be the rooms a/c it was blowing out cool not very cold

Friends_and_family Family

6/10

Pleasant

15 Jul 2021

Verified traveler

Friendly staff, but mold in first room.hotel smelled . wont stay there again

Leisure Family

10/10

Exceptional

13 Jul 2021

Jennifer

Awesome stay!

The staff was very friendly and helpful. Hotel was spot on CLEAN!!! I will definitely be staying here again.

Friends_and_family Family

8/10

Excellent

26 Mar 2021

Casandra

The service was great but the other guests were noisy. We only stayed 1 night so it was ok

Friends_and_family Family

6/10

Pleasant

19 Feb 2021

Verified traveler

Electricity turned off 3 hours after getting room
Stayed off over 24 hours

Family

4/10

Poor

19 Oct 2020

April

Most of staff was fine but cleaning staff did not wear masks most of the time.
First impressions count! The parking lot and landscaping need a good clean up. Several things in the room were broken or in disrepair. Bathroom was okay. Kitchen area was good except a bit short on utensils. The closet smelled so mildewed I couldn’t hang my clothes in it.
Laundry area was really good. I do think they are in the process of doing some updating

Friends_and_family Family

4/10

Poor

17 Oct 2020

Jesse

They dont clean rooms on the weekend.
Trash stored/stacked at the end of the hallway in clear bags.

Friends_and_family Pet

10/10

Exceptional

26 Jul 2020

Timothy

Geat service!

When we first got to the room it was not clean (they were working on a new system, and it was a clerical error) the front desk (Charity) was excellent and immediately upgraded us and checked the room before we went up. Really great service!!

Friends_and_family Family

2/10

Poor

22 Jun 2020

V

The hotel is under construction and there is no mention of that when booking. There is also a very pungent mildew smell in the rooms.

Friends_and_family Family_with_children

10/10

Exceptional

12 Jun 2020

Christa

Nice staycation.

Quiet peaceful

Partner

10/10

Exceptional

19 May 2020

Terry

Hotel is currently being renovated, however the staff were very nice and the free guest laundry was an added bonus! I will be back.

Business

2/10

Poor

07 Oct 2019

Verified traveler

The carpet was wet upon arrival and smelled like mold. We were told the room was made ready and has not been used since Hurricane Harvey..the ice maker did not work and the coffee pot was full of mold and to top it off the shower did not work. The customer service was horrible. At 1am we had to move to another room. I was told the General manager would be calling me on Monday (today) regarding these issues. No phone call and it’s 1600..I was told no credit or room credit would be offered for such a horrible stay.

Friends_and_family Family

4/10

Poor

30 Aug 2019

Jonathan

Loud, air conditioner was not cold; my door did not seal properly and there was a quarter inch gap - you could se into my room

Business

2/10

Poor

09 Jul 2019

MistyBlack

Will not return to this property. Awful service. Dirty room. Milk not stocked. Horrible front desk. Smelled bad.

Leisure Partner

6/10

Pleasant

06 Jul 2019

Verified traveler

Just okay for the price .. old smelly sticky carpets and cockroach in bathroom.

Leisure Family

6/10

Pleasant

06 Jul 2019

Verified traveler

Not the cleanest place I have stayed at . The carpet was wet around the air conditioner

Business Partner

4/10

Poor

06 Jul 2019

Marnie

The room was not very clean and smells moldy. The carpet needs to be either replaced or shampooed. The bathroom was dirty. There was a dirty q-tip on the floor and the floor was dirty behind the toilet. There were bugs in the room as well.

On a positive note, the bed and pillows were comfy. The towels were nice too.

Friends_and_family Partner

10/10

Exceptional

02 Jul 2019

Andrew

The place to ne

Great Stay

8/10

Excellent

30 Jun 2019

Shaniece

Awesome place to stay.

Partner

6/10

Pleasant

19 May 2019

Verified traveler

Property that was nice location was great disappointed I requested to pay cash at check-in and she had already ran my card

Business

10/10

Exceptional

28 Apr 2019

Verified traveler

Great front desk customer service. The front desk host was very accommodating. I needed ice for my cooler and asked where the ice machine was

2/10

Poor

18 Mar 2019

Nohemi

Not a family ambient, room smells bad and we found a cockroach inside the room and one dead on bed.

Family

6/10

Pleasant

07 Feb 2019

Verified traveler

With the a few of the people that I encountered that were also staying there, I am glad my family was not with me.

2/10

Poor

17 Dec 2018

Verified traveler

HORRIBLE

Absolutely horrible. Will not recommend this hotel nor stay here again.

6/10

Pleasant

08 Dec 2018

brent

chirp chirp

the wired in smoke detectors chirp all night. you can't shut them off. changed rooms, same thing in the second. there was construction and the smell of paint. staff was helpful but there was little they could do about it.

8/10

Excellent

13 Nov 2018

Kevin

Saturday night stay in La Porte

This hotel had a great rate for a Saturday night stay. I was in the area for a wedding, and the Candlewood provided just enough space for my needs. I could store drinks and food in the fridge, and had enough space to use the ironing board. The queen bed was comfortable, and the employee who checked me in was incredibly helpful.

Friends

6/10

Pleasant

05 Nov 2018

Verified traveler

The elevator was out the 2 days we stayed but overall wasn't a bad stay

Partner

6/10

Pleasant

17 Sep 2018

Deeanna

Great value!

I really wanted to give this hotel a 4 star because the staff was AMAZING! Quick responses and over the top friendliness. And the amenities at this hotel were extraordinary...free laundry and dinner-unheard of! Comfy beds, well stocked kitchen, clean room. The only reason I can't rate this hotel higher is because it does need some maintenance. Some of the furniture and appliances were falling apart, just because they were dated. We did see bugs, but could tell they'd recently exterminated so this may not be a common issue- plus our room was the first near the exit. I would stay again.

Family

6/10

Pleasant

03 Sep 2018

Robert

It’s not horrible

Room was clean but smelled of mildew. Only one nightstand on one side of the bed. Internet did not work on 2nd floor, but was able to use it in the lobby. Other than that it was fine. Good price.

Partner

8/10

Excellent

03 Aug 2018

Rhonda

Kemah Boardwalk Adventure

Hotel was comfortable. There is no pool but you are a 5 minute drive from the bay beach park which is nice. Breakfast options are limited in a little shop but coffee is free. We opted to buy food for lunches and breakfast from grocery across street. Kitchenette had 2 burners,microwave and larger refrigerator. Kemah is only 15 minute drive.

Family

6/10

Pleasant

30 Jul 2018

Verified traveler

Carpet was not very old it seems not cleaned as well...Ice make didn't work on fridge either.

apart from everything is ok.

10/10

Exceptional

24 Jul 2018

Ron

Location was good and the staff was excellent

Family

10/10

Exceptional

12 Jul 2018

Janice

The staff was amazing - the front desk attendant was in training, and if he didn’t know the answer, he got his mgr on the phone pronto! My room was huge, clean (cleaning mgr gave me her favorite King room because my suite was occupied due to overextended days), I’m so glad I found Candlewood and didn’t stay anywhere else! FIVE STARS

10/10

Exceptional

29 May 2018

Jennifer

Memorable stay

Awesome suite they make you feel at home. Service desk very knowledgeable and kind. My room was ready EARLY on memorial day weekend! I was onky 13 minute drive to Kemah perfect distance for a huge crowded weekend.

Friends

8/10

Excellent

26 May 2018

William

Great hotel !! Clean rooms, friendly staff, quiet. Wifi could use a faster speed

Partner

10/10

Exceptional

19 Mar 2018

Thao

Nice hotel, good location

I had rent this hotel several days for my famiky’s Vacation. The hotel very clean, the room is clean too and very comfortable. It has Kroger Market nearby, a lot of restaurants around location. We had a good vacation when we came to Galveston and stayed at Candlewood Hotel

4/10

Poor

16 Mar 2018

Kathy

Wet carpet

The carpet was wet. When we called the front desk they were not concerned. We asked them to come look at it. Was this a new leak or an old leak. It was 9 at night so I am thinking the desk clerk was the only staff on site. The wall AC control did not work. The toilet seat was loose. The floor in the kitchen area was slippery. We have stayed at other Candlewoods and they were fine. We think they fixed the leaking AC unit but didn't give the carpet time to dry out. This was a quick one night stay. When checking out the next morning I was asked if everything was ok. Because I was asked I told them. They said the carpet had been cleaned the day before. I replied that they used too much water if that was the reason. They listened but didn't seem very concerned.

Partner

10/10

Exceptional

05 Mar 2018

DEBORAH J

Special Get Away

Nice and Clean and Comfortable Bed and Quiet!!

Partner

10/10

Exceptional

05 Mar 2018

Verified traveler

The only thing I would complain about is your shower head. Everything else was pleasant.

10/10

Exceptional

18 Dec 2017

Chris

Fantastic staff, nice location

Had a wedding to attend in La Porte, and the staff did a great job of helping me with the ease of check-in and check-out. The room was comfortable and reasonably quiet from the nearby highway. Ease of access was nice, and the Kroger across the street is good for quick snacks/groceries during the stay. If you need a hotel in the area, this would be a good, inexpensive hotel to stay at.

Partner

8/10

Excellent

31 Oct 2017

Stacy

Good place to stay!

Nice staff and clean room. Close to the places we wanted to go and to several shopping areas. Full kitchen was very convenient. The only negative is that there was a very unpleasant and strange smell in the halls. Kind of smelling like someone was smoking something. Other than that, we loved it and would stay there again.

8/10

Excellent

20 Jul 2017

Verified traveler

Good place good rate

Nice comfortable bed good tv with a tv channel guide which really comes in handy while travelling. staff is wonderful. Only complaint is the fridge doesn't produce ice fast enough and they have no ice machine. They don't have a breakfast but you get a kitchen with available pots pans and dishes. NIce bathroom with a good high shower head.

8/10

Excellent

19 Jul 2017

Frank

Nice hotel

Great hotel, just needs a pool

Partner

2/10

Poor

10 Jul 2017

Karen

Dirty and Loud

My room had trash on the tables and trash cans, the shampoo/conditioners were used but put back in place, the cup cover was used and rinsed!!

The neighbors kept opening and closing their doors ALL night. I asked hotel for refund, but because I went through Expedia I couldn't receive a refund. I asked Expedia for a refund and didn't receive it.

8/10

Excellent

09 Jul 2017

Jose

Just great

Great staff! Great place to stay! Secluded from road noise, yet close enough to shopping, dining, and entertainment places.

Partner

8/10

Excellent

07 Jul 2017

Verified traveler

Nice hotel close to many attractions

Stayed at Candlewood Suites for family vacation. The staff was very friendly and accommodating. Rooms were nice and clean.

10/10

Exceptional

27 Jun 2017

Victoria

Nice Hotel not too far from Kemah

Only stayed for 1 night on the fourth floor. Hotel staff at check in/out were very polite and professional. Room was worth the amount paid. Could use some touch up paint on the ceiling and a little maintence work on the toilet though. Besides that, it was a comfy get away 👍

10/10

Exceptional

17 Apr 2017

Verified traveler

Candlewood Stay

Fire alarm went off and Had to Evacuate the Hotel at 6:00 am was really Disappointed Sunday.

Family

6/10

Pleasant

21 Mar 2017

Verified traveler

Room was not clean as to dried noodles where still the counter.

Family

10/10

Exceptional

19 Feb 2017

Julius

If you leave it .Housekeeping does steal it

My stay was good the representatives were excellent the cleanup ladies skip my room the second day and when I left and called back I left the chain I called back and they kept the chain so I'm not sure how to feel about that

8/10

Excellent

29 Jan 2017

THADDEUS

Nice place

I stayed in 4 hotels this wk and this one was the nicest. Large bed but there was some odd pieces of debris on the sheets. Not enough to be a worry. Good TV. Nice home feel.