Name: Kemah Edgewater Hotel SureStay Collection by BW
Address: 3636 Nasa Road 1, Seabrook, 77586, US

4/10

Poor

19 Jul 2026

Chad

Old place, more of like a motel than a hotel

8/10

Excellent

15 Jul 2026

Laurence

The Breakfast could use having a bit more variety

Family

6/10

Pleasant

13 Jul 2026

George

The corridor to the room had a moldy, musty smell. The room smelled moldy, and there was active mold inside the pictures on the walls. The eggs were..........I don't think they were eggs. It was something yellow that could possibly resemble eggs. The breakfast was nothing to write home about and I would have been better off going to Mcdonalds. Check in and check out was very smooth, the people were hospitable and nice, although there was very little if any interaction with staff. The property is clean, parking was excellent and close. Clean the mold from the rooms. It's not a terrible experience, but I would likely not stay here again since there are plenty others now that we know the area.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Thomas

Awesome check in and staff

Partner

8/10

Excellent

11 Jul 2026

Kathryn

The property was good for the price.

Self

8/10

Excellent

11 Jul 2026

martha

The staff was very friendly, family owned.

Family

2/10

Poor

10 Jul 2026

Brenda

The pool was very hot. The manager was very rude also says this is in Kemah, but actually in Seabrook and advertised to be able to see the water, barely!!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Mary

Clean room

Family_with_children

10/10

Exceptional

08 Jul 2026

Que

We enjoyed our stay. It’d have been more awesome to have more breakfast options, especially on different days.

6/10

Pleasant

28 Jun 2026

Regina

It was okay. The hot water is not all that hot, but big clean rooms

Partner

8/10

Excellent

28 Jun 2026

Joyce

Breakfast was okay, no meat, little doughnuts didn't look fresh but otherwise okay

Friends

4/10

Poor

26 Jun 2026

Dawid

I do not understand how this hotel has such good reviews. Because of those reviews and the promise of big rooms, I paid extra money to stay here. That was a big mistake.

The hotel is old, run-down, and the owners clearly spend as little money as possible on it. You can feel this neglect everywhere. When I opened the fridge, water spilled out onto the floor. When I tried to close the inside door, the handle completely fell off in my hand. Also, even though the carpet looked newer, it was a dark gray color that made the room feel very sad and gloomy.

The breakfast, which other people rated highly, was terrible. The eggs were made from cheap powder, the biscuits were the lowest quality you can find, and the gravy looked so bad it made me sick just to look at it. Even the bananas were totally black and old.

To be fair, I will say that the staff did a good job cleaning, and they gave us fresh towels for the second night without us asking. The room was also large.

However, those few good things do not make up for the rest of the experience. I will never stay at this place again. It is not worth the price or the high rating. Avoid this hotel and book one of the cheaper hotels nearby—they cannot be any worse than this one.

I am going to complain to corporate Best Western customer service about this hotel. It is probably a private franchise, but it makes the brand look very bad. Avoid this hotel!

Friends_and_family Family

2/10

Poor

25 Jun 2026

Kristi

Room smelled of old carpet. The faucet ran all night. My husband didn't want to stay, but it was too late to find something else.

Partner

6/10

Pleasant

19 Jun 2026

Terri

The hotel had a musty smell. One of the beds was tilting so like sleeping on a hill. Pool was dirty - my daughter cleared out some debris and frogs before using it.

Family

8/10

Excellent

17 Jun 2026

ERIC

The breakfast was pretty good. Waffles were great, but eggs were a bit dry.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

LAURA A

Clean room. Breakfast was delicious. Coffee was the Best!

Friends

6/10

Pleasant

02 Jun 2026

Elizabeth

There was a big mixup when I called to confirm my reservation and spoke with a man. I was told I didn't have a reservation so I registered again since there were 2 days until check in. I was charged anyway for the \"non existent\" reservation. The female desk clerk was professional but I wasn't happy with the extra charge. Otherwise the accommodations were great.

Family_with_children

4/10

Poor

31 May 2026

Yuri

There is a damp smell in the room and in the corridor. The bed is not comfortable. The towels are old and very stiff, some of them have holes. All the furniture in the room is quite worn out. Breakfasts weren't great either (the orange juice had a very strange taste, like it was spoiled, so everyone who tried it threw it away)

Partner

2/10

Poor

31 May 2026

Angela

We arrived near bedtime, so we didn't notice the state of the room until the next morning, when we immediately checked out. I have videos of the artwork that was COVERED in mildew, both inside and the frames. I live very close to this hotel--this is not a normal byproduct of being in humidity. The room was damp, the halls were hot and damp, and the front desk area reeked of old incense. We couldn't leave fast enough.

The bed was also awful, felt no better than an old sofa bed. The springs were very hard and uncomfortable, and the platform was a metal platform with no support. When you sat on the bed, you sank all the way down to that platform as well.

With the number of decent hotels within just a few blocks, there are plenty of better options.

Partner

8/10

Excellent

24 May 2026

Billy

Clean, sizable rooms. Smelled clean and fresh which makes it better than other hotels in the area at the same price.

Partner

2/10

Poor

14 May 2026

Julia

Clean room is the only good thing about this place 😌

Partner

8/10

Excellent

07 May 2026

Kathrine

I had a very pleasant stay here! I was down in Houston for my son’s school trip to NASA and the Kemah boardwalk. I spent about 3 days here and it was enjoyable. It was a pretty fair and affordable price. But that did reflect a slight bit on the quality of the hotel. However what was most important to me and really stuck out was the kindness from the manager he also might have been the owner I’m not completely sure. And the kindness and amazing service I received from the housekeeping staff as well. I was very impressed! The manager was friendly and helped answer my questions. I was out of things for my room at one point and he made sure to restock me with supplies. I remember him pointing us to the pool when we were trying to find it also. He was helpful and friendly. It meant alot! I also loved the housekeeping staff! The super sweet housekeeping staff came to my room every day to help me! They were so kind and thoughtful! They came every day to check on us to see if we needed to throw any trash away they also always restocked me and gave me extra towels as well. That really meant a lot to me! I remember one of the days i was there I believe the manager actually was making the housekeeping rounds and helped assist in helping with housekeeping. I thought that was very nice and involved for a manager to help with housekeeping. I also loved how surprisingly comfortable the beds are here! I had the best sleep ever!

Friends_and_family Family

6/10

Pleasant

04 May 2026

Om prakash

Quite place!

Family_with_children

6/10

Pleasant

02 May 2026

Pamela

We had a room that had a metal platform bed and every time you moved the metal would pop, all night long. Come to find out next day when leaving others said their beds were great and not metal. Also the water would not shut off in the tub all the way. I went to front desk to tell them about both issues but no one ever came up front so we had to leave. it could have been a great hotel if not for that.

Family

8/10

Excellent

26 Apr 2026

Jill

Yes nice

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Krasimira

It is okay place for a short stay

Self

8/10

Excellent

13 Apr 2026

Ava

The room itself was clean and everything about it was very nice. It’s a very nice establishment though it is 21 or older to book which websites did not say nor was it brought up at all until check-in. Though I understand that some hotels think it’s better. There should be at least something that says you have to be 21 to book.

Friends

2/10

Poor

13 Apr 2026

Richard

Horrible

10/10

Exceptional

09 Apr 2026

JUAN

Very comfortable hotel, felt peaceful, the location was perfect for what we went for, right in the midpoint for the outlets and Kemah Boardwalk, loved it

Family_with_children

8/10

Excellent

28 Mar 2026

Nicholette

Cc

Partner

10/10

Exceptional

17 Mar 2026

Natalie

this is our second stay at this hotel. The room was very good, clean. The breakfast had a good variety.

Partner

4/10

Poor

14 Mar 2026

Heather

I picked this hotel because it has charging station! It didn’t work so I spent so much time to go to one and all. The front desk guy you can’t understand what so ever! The hotel was clean thank goodness!

Family_with_children

10/10

Exceptional

13 Mar 2026

Janice

yes.quiet area. close to the boardwalk and restaurants

Partner

8/10

Excellent

06 Mar 2026

Artiben

We have a problem with Hotel.com. We wanted to cancel one room, but I was not able to do it. My booking didn’t show up in Hotel.com . I received email of my booking. When I try to edit my booking, link was not working. I tried to look my booking by booking number, it didn’t work. I end up paying two room charges to the hotel instead of one. Why this happened please explain.

10/10

Exceptional

01 Mar 2026

Aarika

We enjoyed our stay! Checkin was very quick and easy. The family suite we stayed in was nice, big and beautiful. The place was clean

Family_with_children

8/10

Excellent

21 Feb 2026

Sharla

I can’t say enough about how great the staff is. They were receptive to concerns that I had and took care of things in very quick manner.

Self

10/10

Exceptional

20 Feb 2026

Elizabeth

We have stayed here before. Great location, good rates

10/10

Exceptional

16 Feb 2026

Mir

Clean room, clean bed.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Donna

Yes

Partner

8/10

Excellent

15 Feb 2026

Stephanie

Room was clean and the bed was comfortable. Breakfast was decent. They had many options from biscuits & gravy, eggs, cereal, bagels, toast, yogurt, oatmeal, or Texas shaped waffle you can make fresh. Checking in and out was pretty quick and easy. Good budget hotel for a day at NASA or Kemah Boardwalk.

Leisure Family

8/10

Excellent

01 Feb 2026

Jeremiah

Clean room

10/10

Exceptional

14 Jan 2026

Jeffery

It was a pleasant, and quiet stay. Room was clean. For the price ir was great.

Self

8/10

Excellent

10 Jan 2026

Guadalupe

We stayed at the Kemah Edgewater Hotel, SureStay Collection by Best Western for one night to be close to the cruise departure terminal. The facility is well maintained, though a bit outdated. It met our needs well for a short stay. There was a slight musky smell, likely due to the building’s age, but overall it was an acceptable and convenient option for an overnight stay.🌟🌟🌟

Leisure Family_with_children

4/10

Poor

09 Jan 2026

Eric

Staff was rude. Charged $10 to check in early when the hotel was empty.

Leisure Family

10/10

Exceptional

05 Jan 2026

Prerana Hitesh

The room was good, and the staff was very friendly. The AC let out a smell at times, but rest no issues.

Leisure Family

8/10

Excellent

29 Dec 2025

Dennis

Room was very clean

8/10

Excellent

28 Dec 2025

Yongsheng

Good

Leisure Family

8/10

Excellent

23 Dec 2025

George Antony

Clean facility

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Gabriela

It is a good motel for people traveling for work , in a bind, or .. it’s far from luxury but it has smoking and non-smoking. Ya, got options.

Self

6/10

Pleasant

16 Dec 2025

Richard

The room was nice and the location was good. However, I did not appreciate having the staff knocking on my door repeatedly 10-15 mins before checkout. I knew that checkout time was at 11, I did not need or ask for a reminder. The hotel was empty, so there should have been no rush. I’ve never had that happen before and I felt it was unprofessional, unnecessary and somewhat invasive.

Leisure Self

10/10

Exceptional

29 Nov 2025

Sunil

Rooms were clean.

Leisure Family

8/10

Excellent

29 Nov 2025

Staci

Quiet and clean

8/10

Excellent

28 Nov 2025

catarina

It was a pretty normal Stay, aside from the tv having lines thru it and one of our lights not working and our bathroom door couldn’t shut properly. But it was clean

Leisure Partner

10/10

Exceptional

20 Nov 2025

Joshua

Excellent

Business Family

10/10

Exceptional

16 Nov 2025

Jasmine

The room was spotless and the staff was nice!!

Leisure Family

6/10

Pleasant

12 Nov 2025

Nicholas

Room was nice, looked clean and felt clean. TV didn't work very well, some apps wouldn't work. The bathroom was missing alot of caulk around the tub and wall.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Tim

Hope to stay there next year

Leisure Friends

10/10

Exceptional

07 Nov 2025

Sorin

The place is very clean and the staff is very friendly and helpful

Friends_and_family Family

8/10

Excellent

01 Nov 2025

William

Some furniture was a little worn but clean rooms and a courteous staff. Better lighting in the sitting area at night is needed.

8/10

Excellent

31 Oct 2025

Diane

Staff courteous, room clean

Leisure Self

10/10

Exceptional

31 Oct 2025

June

Clean room, friendly staff. Breakfast needs improvement

Business_and_leisure Family

8/10

Excellent

29 Oct 2025

Christene

AC great. Staff very kind and helpful. Quiet, rarely heard anyone. Room service excellent.

Leisure Self

10/10

Exceptional

26 Oct 2025

Faye

We had a problem with our car. They sent us to a mechanic and had it fix in an hour, on a Saturday.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Debra

The hotel just really needs updating and could be kept a little cleaner. The eggs were terrible!! They were cut into small squares and were hard and rubbery. Overall, it was not a bad stay. The staff was very friendly.

Leisure Pet

10/10

Exceptional

22 Oct 2025

Sorin

Excellent, kind and very helpful staff. Sparkling clean facility. Close to water attractions.

Friends_and_family Family

4/10

Poor

15 Oct 2025

Tiffany

The Hotel was very stinky. It had a bad odor throughout the whole hotel. The front desk clerk was rude and prejudiced, even the manager, Danny. I DO NOT recommend this hotel. I will never stay here again!!!

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Natalie

Good breakfast. Nice hotel staff.

Partner

10/10

Exceptional

10 Oct 2025

SHIRLEY

clean room, staff congenial and helpfull

8/10

Excellent

09 Oct 2025

Michael

Hotel breakfast was mediocre.

8/10

Excellent

01 Oct 2025

Jillian

Nice comfortable room

Leisure Pet

6/10

Pleasant

22 Sep 2025

Quinton

It was ok for what we needed

2/10

Poor

20 Sep 2025

Mark

The reservation made on Expedia, inadvertently for the wrong date. Which I did not discover until I received an email asking me to rate my stay. I contacted the Hotel directly, they said to contact Expedia. At first, I regretted using Expedia but when I contacted Expedia, they were helpful. They said they would have to reach out to the Hotel to make an exception, due to the obvious error online. Expedia reached out while I was on the line with them and this was the response \"Thank you for patiently waiting. I was able to spoke with the supervisor at the hotel and it breaks my heart to share this information with you and despite my best effort they are not allowing us to issue a refund. They told me that there will be no refund and any excuses...\" This response goes beyond the online error, beyond the often caveats of working through a third party (Expedia) and lands right on human unforgiveness and greed. Thank you Expedia for helping me to decide to blacklist this Hotel whenever I am in the area.

Business Self

10/10

Exceptional

08 Sep 2025

Rosie

The staff was very friendly. We enjoyed our stay and if ever again in the area I would stay there and definitely recommend.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Sorin

Excellent and very friendly staff. The people make the place!

Great value for the money.

Leisure Family

10/10

Exceptional

07 Sep 2025

Elizabeth

El hotel esta bien en relación calidad precio , a 7 minutos en auto de parque Kemah 3 minutos de la NASA , me gustó el desayuno lo único que no me agradó es que me pidieron un depósito de $100 dólares que no estaba especificado en reservación por lo demás todo bien

Leisure

2/10

Poor

07 Sep 2025

Madison

Mold was growing in the room.

10/10

Exceptional

02 Sep 2025

Joel

Great place to stay

Clean room, staff was very friendly and helpful. Yes I would stay here again

Self

2/10

Poor

29 Aug 2025

Jossue

Hotel is

Business

2/10

Poor

29 Aug 2025

Vanessa

Front desk staff upon check-in was not very friendly at all. The room had a bad smell that we noticed immediately. During breakfast hours, the dining area had a smell as though they had just wiped down everything with dirty towels. We realized as we were leaving breakfast that they had left a giant hamper of (I assume) dirty sheets or towels right outside the door of the dining area. Will not be staying here again.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Christopher Michael

NA

Leisure Family

10/10

Exceptional

26 Aug 2025

Ellen

Perfect stay, great location

Location perfect for us, close to Kemah, great breakfast, all convenient. Room nice King with sofa bed. The overnight stay was perfect.

Partner

4/10

Poor

19 Aug 2025

Daryl

This hotel was way sub-par for the 8 rating.
Mirror in bathroom was taped up where it was broken on edges. Our TV was not working and a remote was missing, although the night attendant was nice and she came and got it working. Actually had to play with wires for it to come on. The room was musty and smelled. Breakfast was what you would expect from a lower star hotel. Just not that good. We were in handicap accessible room that had a tub. (Should have had a walk in shower) I could therefore not have a shower for 2 days until I returned home.

Partner

10/10

Exceptional

19 Aug 2025

Randi

We enjoyed the pool and breakfast.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Sicily

We had a great stay.. our 2nd time to stay here and will be back when we visit family again. Staff was friendly, clean rooms, really comfy king bed, cleaning crew was very nice, breakfast was good, did not see one bug, no weird smells, I traveled alone with my daughter and felt very safe.

Leisure Family

2/10

Poor

28 Jul 2025

kiki

This is the WORST place to stay at. My family had the most unpleasant experience at this hotel with their rooms and poor service. The manager yelled at me, kept putting his hand in my face, and was speaking over me to my husband. Both rooms we reserved smelled terrible, bedsheets and carpets were wet which we explained to the front desk which they tried to blame on their use of air freshener- but if it was the air freshener that made everything damp then the room would smell good? The AC device in one of the rooms started smoking when we turned it on. Unsafe hotel, rude management, I would rather sleep on the street than go anywhere near that hotel. The police had to get involved and they told us that they have issues with this hotel all the time and that it was one of the lowest quality hotels in the area.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

jennifer

The manager was nice, wouldn’t give me a receipt at check in or out after I asked, the property smelled musty or like water damage. The ice machine was missing upstairs, the breakfast wasn’t available during the time listed.

Leisure

8/10

Excellent

14 Jul 2025

Mir

The check-in was fast, room was clean and the bed was comfortable. Overall a good experience.

Friends_and_family Friends

4/10

Poor

06 Jul 2025

Sandra

Unprofessional front desk & manager

The two girls at the front desk are rude and have a negative attitudes. First of all, as the front desk employees they should be able to speak clearly and enunciate their words so that there is not miscommunication. They simply imply without asking for clarification. Both times that I had to go to the front desk they were on their phones.
The manager guy was not very friendly either. There are ways to ask for things without having to be rude about it.
While I understand that checkout is at 11am, sometimes with little kids it’s not always that simple. Things happen at the last minute and as a parent you have to tend to it. 12 minutes past the checkout time the manager guy was loudly knocking at the door demanding we leave. Again, is how you talk to people.
Overall, it was not very pleasant. We stay at hotels at least once every month and we will not be staying at this hotel. Stay away.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

RON

Close/driving distance to Kemah Boardwalk.

10/10

Exceptional

06 Jul 2025

Sorin

Excellent customer service! Thank you Danny!

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Ravin

Quiet, clean, excellent staff, well maintained .

Leisure Partner

10/10

Exceptional

24 Jun 2025

Dulce María

Very comfortable.

Business Pet

10/10

Exceptional

23 Jun 2025

John

Breakfast was OK (barely)

Leisure Self

10/10

Exceptional

21 Jun 2025

Tanya

The hotel has been updated and felt very clean. It was a comfortable stay. The a/c unit was having a hard time cooling off and the smell was musty, probably needed the filter changed. Over all it was clean.

Leisure Partner

2/10

Poor

20 Jun 2025

cody

Very rude staff and manager.

8/10

Excellent

19 Jun 2025

Beatrice

The room smelled like old water and the pool needs to be cleaned.. other than that it was a great experience

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

Gabriella

Nice property, if you have more people in your party other than what’s listed they charge you an extra 10 a night fee. On our first night we found a baby roach on our pillow. Other than that it was a pretty good hotel.

Leisure Family

10/10

Exceptional

09 Jun 2025

Mariana

Nice place

Family

10/10

Exceptional

06 Jun 2025

Janice

We passed it by several times before we realized that was our destination. Otherwise no issues at all. Love the staff

Leisure Family

10/10

Exceptional

06 Jun 2025

James

The Kemah Edgewater is a nice place to stay. Close to all the happenings, but far enough away to be cost effective. It's nothing fancy, but it's clean and affordable.

Self