Holiday Inn Houston-Webster

10/10

Exceptional

28 Apr 2026

Jessica

Room was clean everything smelled nice all around the hotel. Usually some parts of the hotels smell muggy or moldy. The only thing I will say is the pool had waaaayyy too much chlorine. My eyes were burning just sitting in there. Other than that it was nice.

Family_with_children

10/10

Exceptional

25 Apr 2026

luisa

Good

4/10

Poor

20 Apr 2026

Kris

If Floyd is at the front desk…runaway. Cancel!!! We traveled with the 11u travel baseball team and stayed here for 3 nights. Saturday, our team and parents hung in lobby, ordered pizza and had a blast. Front desk was very helpful and of course behavior was on point.

Sunday night…3 couples were in lobby chatting away with a couple drinks and in comes Floyd. He clapped his hands at us so loud like 5 times and told us to shut up and go to our rooms. So disrespectful. Words were exchanged, cops were called and everything was fine. Unfortunately, the manager at the time left without speaking to us. Oh well. Sad holiday inn employs people that do not respect their clients.

Rest of staff was amazing.

Friends_and_family Family

4/10

Poor

20 Apr 2026

David

The room was dirty had a bad smell. Some holes had toilet paper in it that where under the bathroom counter. The carpet needed to be vacuumed the base on floor was falling off. The phone in the room didn't work and also killed a bug on curtains.

Partner

10/10

Exceptional

20 Apr 2026

Gerald

There’s only one way in and one way out of this property. It’s on a very busy street so be on the lookout for the green and white Holiday Inn sign. If you miss it, you’ll have to make a U-turn. Otherwise, it’s a great property. I enjoyed my stay. There’s lots of things to do in this area.

Friends

4/10

Poor

08 Apr 2026

Benjamin

The room smelled of stale air and strong cleaning products. There were poorly patched holes in the bathroom door. The morning of our departure the water was shut off due to a “burst pipe repair” but no one from the hotel informed us of the issue. When I tried to call to find out if it was just my room, the room telephone wasn’t working so I had to call the front desk from my cell phone. No one apologized for the inconvenience and they did not offer anything to make up for the issue. They just said it was out of their control.

Partner

10/10

Exceptional

07 Apr 2026

Bennie

Yes

6/10

Pleasant

06 Apr 2026

VENKATESHA

Clean and modern hotel, but numerous items were missing in the room. However, after notifying the front desk, they were eventually rectified.

Family_with_children

2/10

Poor

05 Apr 2026

SAMUEL

Rooms too dark, not enough light. Sofa bed mattress imposible to use, dirty, the springs would poke your body. The door between the two areas interfered with the bathroom door. One of the beds had something that made my doughter sick.

Family_with_children

10/10

Exceptional

05 Apr 2026

Selenia

Clean room

Family_with_children

10/10

Exceptional

28 Mar 2026

Tammy

The staff were all very helpful and friendly! We enjoyed sitting at the bar and playing cards. The room was quiet and the beds were very comfortable! Will definitely stay there again on our next Houston trip.

Friends

10/10

Exceptional

28 Mar 2026

Steven

Great place

10/10

Exceptional

27 Mar 2026

Genoveva B

Breakfast was good, rooms were clean.Any and all questions were answered with hospitality.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Leticia A

Our stay was absolutely amazing from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, spacious, and beautifully.

Friends

10/10

Exceptional

19 Mar 2026

Julia

Yes

10/10

Exceptional

19 Mar 2026

Kelly

Clean room, friendly staff, great coffe, tea, lobby set up. Halls nd room smelled good. Decent gym. Breakfast pricing was a little confusing but overall great stay.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Thomas

Some dirt in the corners of the room but overall clean

Self

8/10

Excellent

16 Mar 2026

Glenna

Room was clean, nice location within walking distance of several restaurants. Hot Tub was out of order.

10/10

Exceptional

15 Mar 2026

Luis

Clean room

Self

10/10

Exceptional

10 Mar 2026

Martha L.

Staff was great!

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Kalani

I stay often now because of location and cleanliness.

10/10

Exceptional

04 Mar 2026

FRANCISCO J

Everything was great and nice

8/10

Excellent

01 Mar 2026

Lilia

Very good service but the A/C had a weird odor and they refused to give us another room, they said was full

Family_with_children

10/10

Exceptional

23 Feb 2026

Sebastian

This is a very nice hotel in a nice location. The staff was very friendly, the room was quiet. Katie was very nice how we checked in. The breakfast was very good. Cant ask for much more than this.

Partner

10/10

Exceptional

21 Feb 2026

Maricela

It was a very great stay I stayed 3 night and it was a great to have my room cleaned all the three days fresh towels bed made floor mopped! I truly enjoyed it breakfast was great all though I missed a waffle but it was great the staff is super polite and friendly will definitely stay again with them

Self

10/10

Exceptional

18 Feb 2026

Sherry

The front desk staff was so warming, and friendly. The room was clean and comfortable.

Self

10/10

Exceptional

18 Feb 2026

Joanna

Clean room nice place

Partner

4/10

Poor

17 Feb 2026

Danny W

The room was missing at least 3 lamps, the hot water was out for 1 day 1/2. The elevators didn’t work half the time. We are elderly & our room was on the 5th floor. The microwave kept beeping intermittently for no reason & the fridge didn’t work. There was also some kind of caulk or tile mixture splattered in the tub.

2/10

Poor

16 Feb 2026

Alexis

The electricity was out so we didn’t have elevator access

10/10

Exceptional

16 Feb 2026

Page

Walking distance to pretty much anything you needed. Busy area, felt safe. Hotel was nice for our one night stay between airport and cruise port.

Partner

2/10

Poor

15 Feb 2026

Judith

There was no hot water. We arrived later in the evening and the front desk alerted us. We were too tired to switch to a different hotel. One elevator was down and we were on the 4th floor. The whole floor had a horrible musty smell. There were handprints all over the doors leading to our room. The carpet in the hall looked as it hadn’t been vacuumed in a while.

Our room smelled as there had been a dog in there prior. The tile in the bathroom was cracked and there were stains in the basin of the tub. Sure enough, there was zero hot water. It was freezing cold. I had to walk to the front desk to let them know the state of our room because the room phone had been disconnected. I wish I was making all of this up but instead it’s true. The front desk told us to ask for a refund through Hotels.com.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Alfred

no hot water and no iron

Partner

8/10

Excellent

14 Feb 2026

Joanna

Clean and inviting lobby, check in was a breeze and the young woman checking us in was very friendly, kind, and professional. The rooms were clean but they can use some updating, lamps and working electrical outlets. There was one lamp and a light in the entry, which didn’t help with the good sized room. We managed with the outlets that did work, it was just inconvenient. The biggest issue we had is no hot water. After speaking with an employee we learned that the boiler does not work and the hot water is hit or miss. We were told that we were supposed to be told that when we checked in. Reading back on other reviews, the boiler has been an ongoing issue. If hot water is a must for you, look elsewhere. I will also note that the breakfast was wonderful, and worth the minimal $10 fee. The staff working the breakfast was very friendly and helpful.
There are several places to stay in the area so we will find somewhere different next time in the area.

Leisure Family

10/10

Exceptional

14 Feb 2026

Robin

Clean and friendly staff. Good location.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Jeff

It was an amazing stay!! Love this place and the staff!!

Leisure Self

6/10

Pleasant

09 Feb 2026

Chip

Room was fine

4/10

Poor

03 Feb 2026

Jessica

Hottub wasn’t hot. Indoor pool was ice cold may have well been outside. Room smelt. The front desk lady was nice tho.

10/10

Exceptional

02 Feb 2026

Jennifer

Very nice

Business_and_leisure Self

10/10

Exceptional

02 Feb 2026

Jennifer

Yes was perfect be back spring 10 outta 10

6/10

Pleasant

31 Jan 2026

Milton

No hot water and most outlets in room did not work. Reception when checking in were very friendly

Friends_and_family Friends

6/10

Pleasant

30 Jan 2026

Gene

No only one towel got two people, no lamps, only one light in room, coffee pot did not work

Friends_and_family Family

2/10

Poor

22 Jan 2026

stephanie

Needs heavy updating. Stayed on the second floor.

8/10

Excellent

21 Jan 2026

Rob

Staff were nice, rooms were clean. Room had a wobbly toilet.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Pat

Clean room, staff was efficent and friendly.

Leisure

10/10

Exceptional

16 Jan 2026

Alejandro

Clean place. Staff was very friendly.

Leisure Family

2/10

Poor

15 Jan 2026

Jonathan

The whole hotel has a weird smell that's trying to be masked with a cheap fragrance. The rooms are dirty, and tired. I don't usually leave negative reviews but when I had to take a cold shower because there was no hot water it was the last straw.

Business

6/10

Pleasant

14 Jan 2026

Douglas

The room wasnt the cleanest and not enough lighting

Business Self

8/10

Excellent

06 Jan 2026

Jackie

Staff was very good. Room was very big and comfortable but the smell bothered me. I don’t know where the smell came from maybe the a/c.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Angelique

Great stay and we loved the indoor pool. Breakfast was also good. Will stay here again.

Leisure Family

10/10

Exceptional

23 Dec 2025

Jhon

Clean room, courteous staff, great breakfast options

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Richardaon

Surprised in a good way

Self

6/10

Pleasant

08 Dec 2025

DEANA

Front desk staff was great!
Lobby is nice and decorated beautifully.
The room was a bit dated but clean.
I could only get lukewarm water from the shower so that was not fun being it’s mid-December.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Juan

Front desk was awesome. Gave our room a complementary breakfast and early check in . Clean and great location.

Leisure Family_with_children

6/10

Pleasant

19 Nov 2025

Dawn

When we arrived, we were informed that there would be a ten minute wait for hot water. When we got to the room, there was a bug crawling up the wall and more than a couple of "dips" in the floor. Holiday Inns are usually pretty reliable, but this one could use a bit of work.

Leisure Family

8/10

Excellent

18 Nov 2025

Eva

Had some issues at check in but overall went well

Business_and_leisure Family

8/10

Excellent

17 Nov 2025

Rena

Did not get breakfast there

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Jasmine

Clean room great staff
Made my stay very comfortable

Business

10/10

Exceptional

16 Nov 2025

Debra

The room was wonderful. Was very disappointed in the breakfast. Food was cold, some things not available, like eggs.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Heather

The room had a strong mold odour.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Jacob

Great location

6/10

Pleasant

10 Nov 2025

Danny

Hotel seemed very clean but floors in my room was sticky. They moved me to another room but after they cleaned that floor was sticky as well. You could see foot prints where they walked. Room smelled bad. I think smell came from whatever they mopped floor with. Not sure would stay here again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Willie

Everything was nice and on point I will stay there again. They had good breakfast also.

6/10

Pleasant

09 Nov 2025

Lakeisha

There was no breakfast and the pull out bed was dirty and stuff was left from the last person's visit they said they would bring a rollin out bed and didnt

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Phillip

The room was clean and well stocked with toiletries. Quiet as well. Staff was very courteous and helpful.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Ramona

Desk clerk very nice . Hotel very clean . Received text message if need anything requested more towels and received promptly

Leisure Friends

10/10

Exceptional

05 Nov 2025

Lee

Room was very clean, also very quiet. Although we did not use them, it was nice to have the amenities available. Staff extremely polite and courteous.

Business Family

10/10

Exceptional

02 Nov 2025

Sean

Clean and friendly staff

Business Partner

2/10

Poor

01 Nov 2025

Rashaan

I had to change rooms 3 times. All the rooms smell like pets and pet urine. I don’t understand why hotels are pet friendly. Because when they check out someone else has to sleep in that room. I was very disgusting.

8/10

Excellent

27 Oct 2025

Thomas

Clean room, easy to go to Houston in the morning

Business Self

6/10

Pleasant

26 Oct 2025

Sara

The lady at the front desk was awesome! Very helpful and switched me rooms with no hassle. Unfortunately i had to change rooms due to a terrible smell and ended up in a room with a smell but tolerable. My 2 friends stayed there as well and there rooms were super clean smelling and great. So overall it really wasnt bad i just had a funky smelling room

Leisure Family_with_children

6/10

Pleasant

21 Oct 2025

Robert

older property not being well maintained at all by management or owner; sketchy people hanging around outside; hard to find at night because it is behind a couple of shopping centers. breakfast not included in the cost of the room; room had lots of broken or damaged things in it; no lamp on the desk.

Self

10/10

Exceptional

18 Oct 2025

lynwood

Room was clean shaff was nice abd helpful

Leisure Self

8/10

Excellent

04 Oct 2025

Thomas

The hot tub is out of service. I was so excited to use it and we got here and it’s not working. I understand the hotel is under a makeover I just wish I would have known before booking like on there website everything else has been great so far front is very nice

8/10

Excellent

04 Oct 2025

Todd

One strange thing about the room that was a bit off. There were painters tape labels all over the walls, countertops, and doors. The room itself was clean and comfortable.

Partner

6/10

Pleasant

03 Oct 2025

Nobuhiro

Double Charges to Nobuhiro & Isao

On 20th Sep morning, the receptionist said that one invoice would be switched to Isao Hashimoto from Ueno Nobuhiro. However, we got double charges. Now both I and Isao Hashimoto are charged the same amount for stays. Please pay me back for the Isao Hashimo’s stay. I’ve already asked my credit company to solve this case. Thank you.

Business

10/10

Exceptional

01 Oct 2025

Julissa

Great customer service.

8/10

Excellent

28 Sep 2025

Sherry

Looked as if the floor was undergoing renovations, with blue painters' tape stuck in multiple places. Lighting in the room was poor, with no light at or close to the desk. Also seemed as if the room was missing some furniture; only one chair in the room, so nowhere to sit except the bed.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

catarina

Hot tub and pool area were just as spotless and clean as our room.

Partner

10/10

Exceptional

27 Sep 2025

Peter

Although it seemed to be going under renovation, I enjoyed my stay. The front desk was friendly, the pool and hot tub were refreshing and the room was cleaned every day.

Leisure Family

10/10

Exceptional

25 Sep 2025

Sophie

I can definitely tell this property is under new management. Renovations are beautifully done. It’s super clean and staff very friendly. I got in late and once in my room the front desk young lady (Kelli) texted me to check if I needed anything else, that was nice and appreciated.
Nice fridge and microwave in the room. I didn’t get a chance to use the gym.
Coffee was complementary in the hotel lobby.
The fee charged for my room was also super competitive compared to other properties in the same area.
Definitely recommend this Holiday Inn Express Webster location.

Business_and_leisure Self

6/10

Pleasant

24 Sep 2025

George

no USB ports in room nowhere to connect phone, kind of dark in room ,shampoo dispenser too high

Self

10/10

Exceptional

17 Sep 2025

Michelle

Great staff, clean and great location

Leisure Self

4/10

Poor

15 Sep 2025

Blake Lee

No lights in the room except for 1 lamp in each room. Staff informed us that the breakfast was made to order, actually the same food that you get free at other hotels, they charged $12.00 each.

Business Family

10/10

Exceptional

13 Sep 2025

ced

The jacuzzi and bar both are nice wish they could be joined.

Business_and_leisure Family_with_children

6/10

Pleasant

13 Sep 2025

Wilma

While this property appeared clean, the laminate floors on the room felt very slick, almost greasy. Not sure if it was the cleaning product used on them.

Positives were the easy check in process and front desk staff and the delicious breakfast. Within walking distance to restaurants and retail.

Leisure Family_with_children

6/10

Pleasant

08 Sep 2025

stephen

Dim lights

Stayed 3 nights and some of the items on the breakfast line were not warm at all 2 of the mornings. The room lighting was very dim. I made a comment and someone quickly came to fix it but all they did was put in a different hue of light bulb which help very little. We were in a suite and probably should have has at least one more lamp in the living space and the bedroom

10/10

Exceptional

24 Aug 2025

willie e.

It was a awesome stay, as always

8/10

Excellent

23 Aug 2025

David

Stayed here before and will do again. We did have to switch rooms as the original room smelled moldy and the AC was not doing the job. The staff switched us quickly and the new room was great.

Leisure Friends

10/10

Exceptional

20 Aug 2025

ced

Great stay

Business Self

6/10

Pleasant

20 Aug 2025

Elizabeth Jessica

Location was convenient.

Leisure Family

10/10

Exceptional

19 Aug 2025

Sascha

The room was very clean and staff was very welcoming.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Misty

Beware

They’ll put you in the wing room and then charge you for THEIR mistake. Rented a room for 5 days and one for one night and they gave us a wrong room twice then charged me extra for sleeping in it.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Paula

Employees were very helpful. Smiling faces check in was easy.

Leisure Family

10/10

Exceptional

11 Aug 2025

miranda

Staff was kind, facility was clean. Parking is limited

Leisure Self

10/10

Exceptional

08 Aug 2025

Sally

Our favorite place to stay!

We loved staying here! It was clean and comfortable!!! The beds were so comfortable as well!!! The staff were very nice and helpful!!! Close to a lot of Restaurants and places to go that were fun! We will be staying there again!

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

BERNARD

Customer service 👍

Business_and_leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Kerelle

The staff was very nice and aware and also i love how they greeted us