Name: Holiday Inn Houston-Webster
Address: 302 W. Bay Area Blvd, Webster, 77598, US

10/10

Exceptional

03 Aug 2026

Maria

The rooms very clean, good clean smell throughout the premise. Madison, manager provides excellent customer service does everything to accommodate customer.

10/10

Exceptional

02 Aug 2026

Jorge

Everything good

8/10

Excellent

31 Jul 2026

Anastasia

Property was clean. They were in the middle of doing renovations. There was paint on the wall in the bathroom. But no problem with our stay.

4/10

Poor

26 Jul 2026

Stephen

My room smelled like cat urine

8/10

Excellent

25 Jul 2026

Shawn

Breakfast was good. Washing machines kept taking money and the app feature didn't work all the time . Rooms were nice but mine had a slight odor even though it was obvious they cleaned. Hotel is under construction as well and they made people move vehicles at one point. Good stay though

10/10

Exceptional

23 Jul 2026

Maria

Unknown, Did not participate

10/10

Exceptional

20 Jul 2026

Prakash

Property is clean and well maintained

Family_with_children

6/10

Pleasant

15 Jul 2026

tim

So, let me say I know this property is being renovated and it looks great so far, but the noise level is too loud, too early too loud in the evening as they are working. I like the upgrades, please adjust noise levels so they arent working when people are resting.

Self

2/10

Poor

12 Jul 2026

Keith

Family_with_children

2/10

Poor

10 Jul 2026

Stephinie

This hotel is under renovation. The first room they gave us had a dumpster in the living area, the door was missing off the bathroom and the flooring was ripped out. The second room they gave us had a king bed and the pull out sofa mattress was old and the coils were sticking out. The room also smelled like old cigarettes. The staff was friendly enough and gave us free breakfast vouchers but would not recommend staying at this hotel.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Kristy

Clean but musty, stale odor throughout building. Some remodeling had been completed. Bathtub had many chips in the white porcelain. Carpet was worn in hallways.

Self

6/10

Pleasant

09 Jul 2026

sharon

It was great but our air conditioner did not work and we were hot all night. The receptionist tried to help, he brought us a fan but it just wasn’t a pleasant experience.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Richard

Came in they gave me a room that someone else was already in. Got new key all the way in 5th floor. Keys don’t work had to go down twice. The room smelled like mold and mildew the bathroom had a foul smell. The worker was very helpful. This is not a knock on any employee. Just a disappointing stay. And I always stay IHG

Self

4/10

Poor

05 Jul 2026

Sandra

The room had a musty smell, and the door key wouldn’t work when we tried to enter from the back parking area. Additionally, the hallways did not have air conditioning at the beginning of our stay. If we hadn’t been trying to find affordable hotels, we wouldn’t have chosen to come here.

10/10

Exceptional

30 Jun 2026

Melissa

Great property!!! Will definitely be back!!

Family_with_children

4/10

Poor

14 Jun 2026

Amber

Carpet in halls was all bubbled up and the halls smelled horribly like a mix of soap and mildew made me wonder how clean anything else really was

8/10

Excellent

12 Jun 2026

Wafa

Unfortunately I can’t tell you about cleaning because they were working on changing the carpet which is fine for us, but we were surprised that the TV is not working and the AC is so annoying because of the noise we couldn’t sleep well.

Family

4/10

Poor

05 Jun 2026

Almika

Room had mildew sent had to be moved
Hot tub doesn’t work no hot water
Staff calling room at 1 am regarding confusion on room assignment

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Dominique

Everything was great. The booking was easy, the rooms were clean, and the beds were comfortable

10/10

Exceptional

31 May 2026

Donald

The elevators are a little slow

Partner

2/10

Poor

31 May 2026

Gerardo

Room was comfortable but carpet had a smell. The facility was nice and seemed to be in a great location. However, the parking lot lights didn’t function, there is no security presence and not much in terms of security cameras. Someone had their vehicle stolen while we were there and nobody heard or saw it happen. Beware because this looks like a prime location to be victimized. The management / ownership could do much more to protect the guests property in the parking lot. Unacceptable.

Friends_and_family Family

8/10

Excellent

29 May 2026

Michelle

Staff was great. My bathroom was not very clean . I spoke up and then it was cleaned and spotless every day after that! Great job responding. Thank you.

Family

10/10

Exceptional

28 May 2026

Amy

Awesome stay. Katie at the front desk was wonderful. I recommend this place 100%. The jacuzzi was amazing.

4/10

Poor

27 May 2026

D'Anne

Our room smelled disgusting & musty! We only stayed for one night as planned. But we told the front desk staff about the smell as we were leaving. Everything else about the trip was perfect. We could have changed rooms but we got in about 3 AM so we were too tired to exchange but overall it was a very decent experience. We have stayed here in the past and we will probably stay here again.

Family_with_children

10/10

Exceptional

22 May 2026

Priyanshu

All good. Decent stay. Decent breakfast. Double Queen was moderately Spacious room . Helpful and courteous staff

Family_with_children

10/10

Exceptional

17 May 2026

willie e.

The stay is always wonderful

Family_with_children

4/10

Poor

16 May 2026

Alexis

Let me start my saying the staff was excellent. Very friendly and welcoming (I only interacted with front desk staff).
We stayed on the 5th floor. Immediately coming off the elevator there was an overwhelming smell- it was extremely unpleasant. I found out later on that the smell was coming from wall \"air fresheners\" plugged in along the hallway.
The carpeting in the hallway also needs to be replaced. It is bunching up and causing a tripping hazard.
The rooms were very dark. Not enough lighting.
The showers were awful. The power went out for a few hours at one point and then half of the outlets in the room just stopped working.
Lastly, the pool... it was disgusting. There were no towels left to take. When we asked the front desk for pool towels, they said they would bring some more. They brought wash cloths. My husband and I had to dry ourselves off with washcloths.
The tile floors surrounding the pool were so slippery. It was dangerous to navigate with a toddler.
The tile surrounding the hot tub poked out into pool area. I felt like our son was going to bob his head to far and hit it on the side of the hot tub.
The pool was soooo dirty I wanted to vomit. There were used bandaids floating around. I also had a large chunk of someone's extensions wrap around my leg while I was in the pool.
I would not recommend this property and will not be returning.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Marcelo

My room was great and clean, bed was comfortable. Breakfast is basic. Second time here this month and I will be back if need to.

Friends_and_family Family

2/10

Poor

14 May 2026

savitri

😡

10/10

Exceptional

07 May 2026

Randal

Great location

10/10

Exceptional

03 May 2026

Billy

Clean room and great breakfast

Partner

2/10

Poor

03 May 2026

Tamika

We were given an ADA room which initially was ok. When the air went off I could smell the dirtiness of the carpet. There was a Febreze freshener in the room when we arrived which should’ve been my first clue. The carpet smell was the biggest issue. I did not request this room but they should have cleaned the carpet. The staff at check in were friendly and we did not eat at the breakfast bar. I won’t be staying here again.

Partner

6/10

Pleasant

02 May 2026

John

The smell of carpet fresh powder a little overbearing, lighting in room insufficient, pictures on WiFi start page show gym having a weight machine- there was not a machine.

Self

10/10

Exceptional

01 May 2026

Marcelo

I loved the room. Very spacious and the front desk lady was extremely polite and friendly. The breakfast was basic. Gym was ok. I’ll stay again if I’m back in this area.

Friends_and_family Family

8/10

Excellent

01 May 2026

teresa

Internet never connected!!!!

10/10

Exceptional

30 Apr 2026

Yaffe

Hot tub was very hot which was pleasant. Pool was warm. Cookies in the foyer. Breakfast was decent. Room on 5th floor had good cold A/C. Slept well. Conveniently located to food shops. Pleasant staff.

10/10

Exceptional

28 Apr 2026

Jessica

Room was clean everything smelled nice all around the hotel. Usually some parts of the hotels smell muggy or moldy. The only thing I will say is the pool had waaaayyy too much chlorine. My eyes were burning just sitting in there. Other than that it was nice.

Family_with_children

10/10

Exceptional

25 Apr 2026

luisa

Good

4/10

Poor

20 Apr 2026

Kris

If Floyd is at the front desk…runaway. Cancel!!! We traveled with the 11u travel baseball team and stayed here for 3 nights. Saturday, our team and parents hung in lobby, ordered pizza and had a blast. Front desk was very helpful and of course behavior was on point.

Sunday night…3 couples were in lobby chatting away with a couple drinks and in comes Floyd. He clapped his hands at us so loud like 5 times and told us to shut up and go to our rooms. So disrespectful. Words were exchanged, cops were called and everything was fine. Unfortunately, the manager at the time left without speaking to us. Oh well. Sad holiday inn employs people that do not respect their clients.

Rest of staff was amazing.

Friends_and_family Family

4/10

Poor

20 Apr 2026

David

The room was dirty had a bad smell. Some holes had toilet paper in it that where under the bathroom counter. The carpet needed to be vacuumed the base on floor was falling off. The phone in the room didn't work and also killed a bug on curtains.

Partner

10/10

Exceptional

20 Apr 2026

Gerald

There’s only one way in and one way out of this property. It’s on a very busy street so be on the lookout for the green and white Holiday Inn sign. If you miss it, you’ll have to make a U-turn. Otherwise, it’s a great property. I enjoyed my stay. There’s lots of things to do in this area.

Friends

4/10

Poor

08 Apr 2026

Benjamin

The room smelled of stale air and strong cleaning products. There were poorly patched holes in the bathroom door. The morning of our departure the water was shut off due to a “burst pipe repair” but no one from the hotel informed us of the issue. When I tried to call to find out if it was just my room, the room telephone wasn’t working so I had to call the front desk from my cell phone. No one apologized for the inconvenience and they did not offer anything to make up for the issue. They just said it was out of their control.

Partner

10/10

Exceptional

07 Apr 2026

Bennie

Yes

6/10

Pleasant

06 Apr 2026

VENKATESHA

Clean and modern hotel, but numerous items were missing in the room. However, after notifying the front desk, they were eventually rectified.

Family_with_children

2/10

Poor

05 Apr 2026

SAMUEL

Rooms too dark, not enough light. Sofa bed mattress imposible to use, dirty, the springs would poke your body. The door between the two areas interfered with the bathroom door. One of the beds had something that made my doughter sick.

Family_with_children

10/10

Exceptional

05 Apr 2026

Selenia

Clean room

Family_with_children

10/10

Exceptional

28 Mar 2026

Tammy

The staff were all very helpful and friendly! We enjoyed sitting at the bar and playing cards. The room was quiet and the beds were very comfortable! Will definitely stay there again on our next Houston trip.

Friends

10/10

Exceptional

28 Mar 2026

Steven

Great place

10/10

Exceptional

27 Mar 2026

Genoveva B

Breakfast was good, rooms were clean.Any and all questions were answered with hospitality.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Leticia A

Our stay was absolutely amazing from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, spacious, and beautifully.

Friends

10/10

Exceptional

19 Mar 2026

Julia

Yes

10/10

Exceptional

19 Mar 2026

Kelly

Clean room, friendly staff, great coffe, tea, lobby set up. Halls nd room smelled good. Decent gym. Breakfast pricing was a little confusing but overall great stay.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Thomas

Some dirt in the corners of the room but overall clean

Self

8/10

Excellent

16 Mar 2026

Glenna

Room was clean, nice location within walking distance of several restaurants. Hot Tub was out of order.

10/10

Exceptional

15 Mar 2026

Luis

Clean room

Self

10/10

Exceptional

10 Mar 2026

Martha L.

Staff was great!

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Kalani

I stay often now because of location and cleanliness.

10/10

Exceptional

04 Mar 2026

FRANCISCO J

Everything was great and nice

8/10

Excellent

01 Mar 2026

Lilia

Very good service but the A/C had a weird odor and they refused to give us another room, they said was full

Family_with_children

10/10

Exceptional

23 Feb 2026

Sebastian

This is a very nice hotel in a nice location. The staff was very friendly, the room was quiet. Katie was very nice how we checked in. The breakfast was very good. Cant ask for much more than this.

Partner

10/10

Exceptional

21 Feb 2026

Maricela

It was a very great stay I stayed 3 night and it was a great to have my room cleaned all the three days fresh towels bed made floor mopped! I truly enjoyed it breakfast was great all though I missed a waffle but it was great the staff is super polite and friendly will definitely stay again with them

Self

10/10

Exceptional

18 Feb 2026

Sherry

The front desk staff was so warming, and friendly. The room was clean and comfortable.

Self

10/10

Exceptional

18 Feb 2026

Joanna

Clean room nice place

Partner

4/10

Poor

17 Feb 2026

Danny W

The room was missing at least 3 lamps, the hot water was out for 1 day 1/2. The elevators didn’t work half the time. We are elderly & our room was on the 5th floor. The microwave kept beeping intermittently for no reason & the fridge didn’t work. There was also some kind of caulk or tile mixture splattered in the tub.

2/10

Poor

16 Feb 2026

Alexis

The electricity was out so we didn’t have elevator access

10/10

Exceptional

16 Feb 2026

Page

Walking distance to pretty much anything you needed. Busy area, felt safe. Hotel was nice for our one night stay between airport and cruise port.

Partner

2/10

Poor

15 Feb 2026

Judith

There was no hot water. We arrived later in the evening and the front desk alerted us. We were too tired to switch to a different hotel. One elevator was down and we were on the 4th floor. The whole floor had a horrible musty smell. There were handprints all over the doors leading to our room. The carpet in the hall looked as it hadn’t been vacuumed in a while.

Our room smelled as there had been a dog in there prior. The tile in the bathroom was cracked and there were stains in the basin of the tub. Sure enough, there was zero hot water. It was freezing cold. I had to walk to the front desk to let them know the state of our room because the room phone had been disconnected. I wish I was making all of this up but instead it’s true. The front desk told us to ask for a refund through Hotels.com.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Alfred

no hot water and no iron

Partner

8/10

Excellent

14 Feb 2026

Joanna

Clean and inviting lobby, check in was a breeze and the young woman checking us in was very friendly, kind, and professional. The rooms were clean but they can use some updating, lamps and working electrical outlets. There was one lamp and a light in the entry, which didn’t help with the good sized room. We managed with the outlets that did work, it was just inconvenient. The biggest issue we had is no hot water. After speaking with an employee we learned that the boiler does not work and the hot water is hit or miss. We were told that we were supposed to be told that when we checked in. Reading back on other reviews, the boiler has been an ongoing issue. If hot water is a must for you, look elsewhere. I will also note that the breakfast was wonderful, and worth the minimal $10 fee. The staff working the breakfast was very friendly and helpful.
There are several places to stay in the area so we will find somewhere different next time in the area.

Leisure Family

10/10

Exceptional

14 Feb 2026

Robin

Clean and friendly staff. Good location.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Jeff

It was an amazing stay!! Love this place and the staff!!

Leisure Self

6/10

Pleasant

09 Feb 2026

Chip

Room was fine

4/10

Poor

03 Feb 2026

Jessica

Hottub wasn’t hot. Indoor pool was ice cold may have well been outside. Room smelt. The front desk lady was nice tho.

10/10

Exceptional

02 Feb 2026

Jennifer

Very nice

Business_and_leisure Self

10/10

Exceptional

02 Feb 2026

Jennifer

Yes was perfect be back spring 10 outta 10

6/10

Pleasant

31 Jan 2026

Milton

No hot water and most outlets in room did not work. Reception when checking in were very friendly

Friends_and_family Friends

6/10

Pleasant

30 Jan 2026

Gene

No only one towel got two people, no lamps, only one light in room, coffee pot did not work

Friends_and_family Family

2/10

Poor

22 Jan 2026

stephanie

Needs heavy updating. Stayed on the second floor.

8/10

Excellent

21 Jan 2026

Rob

Staff were nice, rooms were clean. Room had a wobbly toilet.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Pat

Clean room, staff was efficent and friendly.

Leisure

10/10

Exceptional

16 Jan 2026

Alejandro

Clean place. Staff was very friendly.

Leisure Family

2/10

Poor

15 Jan 2026

Jonathan

The whole hotel has a weird smell that's trying to be masked with a cheap fragrance. The rooms are dirty, and tired. I don't usually leave negative reviews but when I had to take a cold shower because there was no hot water it was the last straw.

Business

6/10

Pleasant

14 Jan 2026

Douglas

The room wasnt the cleanest and not enough lighting

Business Self

8/10

Excellent

06 Jan 2026

Jackie

Staff was very good. Room was very big and comfortable but the smell bothered me. I don’t know where the smell came from maybe the a/c.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Angelique

Great stay and we loved the indoor pool. Breakfast was also good. Will stay here again.

Leisure Family

10/10

Exceptional

23 Dec 2025

Jhon

Clean room, courteous staff, great breakfast options

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Richardaon

Surprised in a good way

Self

6/10

Pleasant

08 Dec 2025

DEANA

Front desk staff was great!
Lobby is nice and decorated beautifully.
The room was a bit dated but clean.
I could only get lukewarm water from the shower so that was not fun being it’s mid-December.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Juan

Front desk was awesome. Gave our room a complementary breakfast and early check in . Clean and great location.

Leisure Family_with_children

6/10

Pleasant

19 Nov 2025

Dawn

When we arrived, we were informed that there would be a ten minute wait for hot water. When we got to the room, there was a bug crawling up the wall and more than a couple of \"dips\" in the floor. Holiday Inns are usually pretty reliable, but this one could use a bit of work.

Leisure Family

8/10

Excellent

18 Nov 2025

Eva

Had some issues at check in but overall went well

Business_and_leisure Family

8/10

Excellent

17 Nov 2025

Rena

Did not get breakfast there

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Jasmine

Clean room great staff
Made my stay very comfortable

Business

10/10

Exceptional

16 Nov 2025

Debra

The room was wonderful. Was very disappointed in the breakfast. Food was cold, some things not available, like eggs.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Heather

The room had a strong mold odour.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Jacob

Great location

6/10

Pleasant

10 Nov 2025

Danny

Hotel seemed very clean but floors in my room was sticky. They moved me to another room but after they cleaned that floor was sticky as well. You could see foot prints where they walked. Room smelled bad. I think smell came from whatever they mopped floor with. Not sure would stay here again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Willie

Everything was nice and on point I will stay there again. They had good breakfast also.

6/10

Pleasant

09 Nov 2025

Lakeisha

There was no breakfast and the pull out bed was dirty and stuff was left from the last person's visit they said they would bring a rollin out bed and didnt

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Phillip

The room was clean and well stocked with toiletries. Quiet as well. Staff was very courteous and helpful.

Leisure Partner