Comfort Suites near NASA

10/10

Exceptional

15 Apr 2026

Tracy

Great breakfast

Partner

4/10

Poor

02 Apr 2026

Justin

I could hear the neighboring room’s occupant’s conversation and tv clearly. The walls are very thin. The shower seat in the walk in shower was rotted and coming apart. You could see through the seams on the bottom, because they had come undone. It was full of mold and mildew and completely disgusting. The floor in the bathroom in front of the shower was soft and water damaged. The tiles were loose and broken. The sink faucet was restricted, hardly any water flow. The room was otherwise clean and spacious. The bed was comfortable. There is a coffee maker, microwave and mini fridge. The young lady that checked me in was rude and dismissive. Couldn’t even be bothered to tell me where the elevator was, as I was on the 3rd floor, or give directions to my room. When I came in late from work on the last night of my stay, my key card quit working. The doors were locked at 11 pm. Tried to ring the door bell for 10 minutes with no luck. I had to call the motel to get someone to let me in and reprogram the key card. I was very disappointed. I’ve stayed at several other comfort inns and had good experiences every time. This was just ridiculous. I’ll be staying elsewhere for the rest of this job.

Self

8/10

Excellent

17 Mar 2026

William

Beds and pillows were uncomfortable. Overall it was clean just slightly run down. Breakfast everyday was good and a nice addition. Pool was ok and hot tub is non existent. Location was alright felt safe and was close to everything.

4/10

Poor

15 Mar 2026

Ashley

Room was clean, seen stains on curtains. Also I booked this room just for the day so we could enjoy the hot tub and indoor pool. But after check in we were told it’s not a hot tub, it’s a cold plunge! Like what!?! Bags of trash were left at the end of the hall by the elevator for a long time. We also had a torn a blanket on our bed. And the ac had turned off at one point and was not turning on.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Lelan

Parking was easy, room very clean and comfortable. Walking distance from several restaurants and shopping opportunities.

Self

6/10

Pleasant

26 Feb 2026

Kevin

Room

4/10

Poor

24 Feb 2026

Julie

We had to change rooms 4 times total. Two of them were handicap accessible rooms with bathrooms that needed repairs. The other room we were re-assigned to turned out to be occupied. The final room we just kept even though the curtain rod in the bathroom was broken. I used a bandaid to keep it closed! Also, the night staff was rude. When we needed to change rooms due to their inadequacies, the attendant was rude and actually nonverbal and then on consecutive nights, she would not even greet us. There was another night attendant who also never looked up or greeted us when we arrived. Night staff were very unfriendly and unwelcoming. The morning staff, however, were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Duane

Clean rooms, friendly staff, clean pool and hot tub

Leisure Partner

6/10

Pleasant

01 Feb 2026

Sheri

Need renovations throughout. It is old and rooms reflect their wear and tear,

Leisure Family

10/10

Exceptional

31 Jan 2026

Monica

Room very clean. Was surprised and got a handicap room. We are senior citizens so it for sure helped. Young lady who checked us in very courteous and polite.

10/10

Exceptional

27 Jan 2026

Sue

Great stay!!

4/10

Poor

20 Jan 2026

Tyra

Booked the hotel for the pool and hot tub. Hot tub was colder than the pool. And the pool had some sort of wire hanging out of it. Wasn’t very comfortable getting in the pool due to that. So wasn’t able to enjoy either of them. Will be contacting hotels from now on to confirm if the hot tub works.

Partner

4/10

Poor

06 Jan 2026

Coleen

Room smelled upon enter asked for another room second smelled worst , floors broken, dirty towels, will not stay here again …. Customer service was very pleasant but this establishment is very outdated !!

Leisure Family

10/10

Exceptional

28 Dec 2025

Sonya

Very nice hotel. It was decorated nice and was clean. Check in was easy with the front desk person very friendly. Would definitely stay here if ever in the area again.

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

Mary Jo

First assigned room had trash in waste can & semi melted ice in bucket & temp set at over 75 & tv didnt work. Was relocated to another room. Was adequate. Hotel is in need of serious fixes/ updates. Shower curtain rod sagging unable to keep closed. Plaster bubbling & peeling poor carpet installation. Worn out upholstery. Moldy/dirty artwork. Breakfast adequate. No hot tub. Pool frosty. 4 night stay. Would not stay again for 4 nights.

Business_and_leisure Self

10/10

Exceptional

11 Nov 2025

Sara

Clean, comfortable, and super close to the hospital my dad was at.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Lenell

Key card kept going out. Breakfast was gross

Leisure Self

4/10

Poor

03 Nov 2025

Gayla

Very uncomfortable, no tv, and was not notified prior to checking in

4/10

Poor

23 Oct 2025

Federico

The smell of urine in the halls and in the stairwell.

Unsafe pool conditions ( light fixture left out floating in the pool not in a fix spot)

Dirty/ broken hot tub

Overwhelming smell of chlorine in the pool room and in the hall

$150 deposit is over priced

Leisure Family_with_children

4/10

Poor

20 Oct 2025

Sally

The rooms were very large but poorly maintained. The seat in the roll in shower was falling apart and dangerous to sit on. I had to request a different shower seat. The air-conditioning on the 1st floor was not working. The ice machine areas were dirty and the ice machine on the 3rd floor did not work. The hotel is in desperate need of a re-model. Also the hot tub did not work.

Business_and_leisure Family

8/10

Excellent

30 Sep 2025

Marlene

parking area seemed safe

10/10

Exceptional

20 Sep 2025

Paul

Vacation trip

Clean rooms good customer service

Friends_and_family Family

4/10

Poor

06 Sep 2025

Shamonica

They have Roaches

Leisure Self

4/10

Poor

16 Aug 2025

Ashley

The gym equipment was broke and did not work. The hot tub was broke. The pool was unsafe with the electrical hanging out of the pool wall and was unable to use. The ac wasn’t working properly the bed sheets were so itchy had to pull them off. The room above and next to mine were so noisy. Most of the staff were not friendly. Breakfast was ok.

Business Self

10/10

Exceptional

15 Aug 2025

Cynthia

Staff excellent, breakfast good, pool and spa were out of order.

Leisure Pet

10/10

Exceptional

11 Aug 2025

Jaime

Good

10/10

Exceptional

05 Aug 2025

Edwin

Excellent

Leisure Family

6/10

Pleasant

03 Aug 2025

Rafael

For being a quick trip and to essentially use it to sleep, it met my needs. The reviews were pretty accurate, oddly the room felt cold initially but then it warms up? Room was outdated, it needs attention for sure. But to checkbox price, it was part of a bundle and was worth it. Don’t expect resort level style.

8/10

Excellent

02 Aug 2025

Joyce

My stay was good, the rooms were spacious and clean.

6/10

Pleasant

30 Jul 2025

Judy

Sadly it was so run down maintenance poor pool and jacuzzi was not working and cold. Chairs in dining area were peeling. No air conditioning in lobby area.

Leisure Family

10/10

Exceptional

28 Jul 2025

Ashley

The only thing I did not like is in the elevators they had a thing that shows when the elevator needs to be renewed and it wasn’t renewed since 2022

Leisure Family

10/10

Exceptional

22 Jul 2025

Tori

Family oriented

The room was amazing for comfort for me and the family.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Marie

No hot tub

Hot tub not working at all, couldnt use it at all, and indoor swimming pool was freezing cold. I got out of pool after 20 minutes bc it was uncomfortably cold.
The most important things were perfect, though. 5 stars for breakfast, cleaning service and customer service. But hubby and I picked this hotel for the hot tub . ☆ also, not 1 machine worked in fitness room. ☆ we paid too much $ for amenities we could not use :( But for real, everything else was wonderful. Very nice place, just needs repairs. Very close to NASA and UTMB doctors appointments. Plenty of restaurants near by. Over-all a good experience. Just not what we paid for.

Partner

6/10

Pleasant

21 Jul 2025

Kent

Elevator smelled bad from old carpet, room had rusted panels on bath ceiling and dirty grout all around, breakfast area not very clean and poorly serviced.

4/10

Poor

20 Jul 2025

Getachew

Very old and nothing is attractive and cool

Business_and_leisure

6/10

Pleasant

19 Jul 2025

Melissa

While the front desk people were relatively nice, the pool was DISGUSTING and the hot tub was out of order but looked like it had some bacteria dwelling there. The elevator smelled like body odor. The A/C in the lobby was not working, so it was always humid and hot when we went down for anything. The room did contain a small roach. I killed it and looked for more but didn’t see any.

All in all, I will not book this one again.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Amber

Very nice will definitely stay again

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

stoney

be aware that they will charge a deposit fee if you book through a third party. i dont know if this is applicable booking directly with the hotel.

Partner

2/10

Poor

07 Jul 2025

Maloreigh

It was sooo hot they had fans all over the lobby so they know it was hot when asking if the AC was broken they said no. Everything was fine, they had 5 ice machines and inly one worked and it kept braking and the man from desk would do something to it and it would work again but also had trouble keeping up with the whole hotels needs the inside pool and hot tob are broken and have been for a long time i think its one less thing they have to do or deal.with and they dont want to put money in this hotel they just want to keep taking people's hard earned money and we are not getting everything they advertise. Had they fixed the air and the pool and hot tub it would not be so bad.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Tammy

Close to my drs appointments

6/10

Pleasant

03 Jul 2025

Kirbi

No AC and room was dirty. mattress was disgusting

6/10

Pleasant

03 Jul 2025

Audra

Reminded me of a motel.

Room was nice but the hotel was old and upholstery was torn up. I thought I booked a safe and clean hotel for my son and I. It was very ghetto, the area must not be good because the other guests were barefoot and in pajamas. Breakfast closed sooner than listed. We rushed to leave.

Friends_and_family Family

2/10

Poor

30 Jun 2025

Natasidi

Dont stay here

No A/C throughout building, Breakfast kept running out and was cold to touch. Leaks everywhere in the building, Very unsanitary. Listing should have never been on hotels.com

6/10

Pleasant

25 Jun 2025

Porsche

Older dated property. Lobby was humid and hot the entire time. Room was spacious for our family. Just a semi below average hotel.

Leisure Family

10/10

Exceptional

22 Jun 2025

Karen

Stayed the night before going on a cruise, close to where we needed to be. Good breakfast.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Leslie

Not terrible. I just feel restocking items is important. I also was disappointed we did not get to have the hot tub because it was broken. I noticed a lot of black mold looking spots on ceilings. Elevator smelled like marijuana. Curtains were broken in our room. Street lights shown in our room.

Business_and_leisure Family

4/10

Poor

18 Jun 2025

David

This is not the first time I've stayed here, but definitely the last.

Issues began when I tried to communicate with the hotel via the app, and send a message... the message was never replied to.

Next, there was no A/C in the common areas, it was almost as hot in the lobbies / hallways as outside, but no indication of there being issues, or apologies for the heat.

Then, there was a roach in the hot tub (no didn't use it),, and the hot water for the shower took about 10 minutes to get hot.

The Spa (Hot Tub) in the pool was broken, no hot water, and there was a sign on the door about it that looked like it has been there for quite awhile.

And the last item was the first floor ice machine.. it was broken.. and it was broken the last time I was there, several years ago.. and still had the same sign taped to it telling guests to use the machine on the 2nd floor.

I'm not sure if this hotel has been through multiple owners, or if the owners can't afford the upkeep,
and I'm typically understanding that sometimes in business things happen, but a large chain should not allow a location like this and needs to step in and
get this property back to the standards expected.

Partner

6/10

Pleasant

07 Jun 2025

Traci

A/C did not cool enough, even when set at 60. Roach in the room. Ottoman foot broken off. We thought the hairdryer was broken, so we asked for another one. They didn't have any as they are mounted to the wall. We were attending a conference and needed to look professional. Finally asked for a key to an empty room so I could dry my hair. I don't think we will ever stay at Comfort Suites again. Had another bad experience in Abilene a couple of week ago at a Comfort Suites.

Business_and_leisure Partner

10/10

Exceptional

29 May 2025

Richard S

Was really clean and everything was at working conditions. Ther were very friendly and polite to us which made us feel welcome.

Friends_and_family Family

4/10

Poor

26 May 2025

Angel

The property was poorly taken care of

Leisure Family

10/10

Exceptional

25 May 2025

Anthony

All Good

My stay was excellent. The room was very clean and had good air conditioning. Thank you for the breakfast also.

Self

4/10

Poor

19 May 2025

Verified traveler

The front desk staff were always helpful and kind, which I appreciated. But the condition of my first room and aspects of the 2nd room were deplorable. Roaches in the restroom and main room. Wallpaper peeling off the wall in all stages with visible mold underneath. Huge stains on the carpet. The only reason I did not request a room change that night bc I had a late check in after a long long drive. When I asked the next morning the staff was quick to get me another room. The 2nd was an obviously an updated room and much better. Then as I was climbing into bed I noticed the bottom layer of fabric was slashed into and cut up. I came to the hotel to get some alone time to relax. This was much less than relaxing and disappointing that I spent my hard earned money on it.

Self

4/10

Poor

11 May 2025

Norma

They need an urgent remodeling!

Leisure Family

6/10

Pleasant

12 Apr 2025

michael

That hallway and room smelled very musty like maybe they had water damage or something in the past. There were some spots on the ceiling that I was not sure of.

6/10

Pleasant

29 Mar 2025

Keith

Checked in and was given keys to a room that hadn't been cleaned yet. The desk attendant was apologetic of the situation and friendly though. The advertised hot tub was more like a dirty goldfish pond...apparently had been in non working order for some time. And as petty as this may seem, THEY DIDN'T EVEN HAVE SALT FOR BREAKFAST! Now we all know how much flavor these hotel eggs have... \"We're out of salt\" was the answer 15 minutes after breakfast started while the lady leaned on the counter playing on her phone.

Will not be going back to this one!

Leisure Family

2/10

Poor

17 Mar 2025

Verified traveler

Inhabitable Rooms!

I would NOT recommend this hotel for anyone. I checked in on day 1 to my room and went to the bathroom and the bathtub was mud dirty with brown stains across the front to the back, then I attempt to use the charging outlets and NONE of them worked. I tried to call the front desk to advise of these concerns and the phone in the room did not work at all. I proceeded to walk downstairs to the front desk and they say it is just stains but would u like a new room I said yes. I get to room 2 and the bathtub looked identical to room 1 bathtub (mud dirty) Then as I tried to close the curtains because it was night time, i discovered the curtain rod on one side was broken and laid against the wall. Then once I laid down for bed I discovered the thick bed comforter was scraped up like a pet ate it up with the cotton coming out.

Friends_and_family Family

2/10

Poor

17 Mar 2025

Brittany

No comment

Friends_and_family Family

8/10

Excellent

09 Mar 2025

April

The only thing i didnt like was the fact that the hot tub and pool were not in working order

Leisure Friends

10/10

Exceptional

21 Feb 2025

AMI

annual stay, friendly staff, comfy bed, good location

Business_and_leisure Self

8/10

Excellent

20 Jan 2025

EVENS

it was nice and quite

6/10

Pleasant

19 Jan 2025

Clifton

Desk clerk at check-in was very nice. Expedia showed the room would have a tub/shower combo, it was a shower only. Loose tiles in the bathroom. Third floor hallway smelled horrible. Bed was very hard. A/C worked but was very noisy. Elevator floor was covered with a carpet scrap that had raggedy edges which could be a tripping hazard.

Leisure Partner

10/10

Exceptional

18 Jan 2025

John

Property was perfect for a one night stay before checking into hca clear lake the next morning.

Business Family

6/10

Pleasant

12 Jan 2025

Nicole

I won’t be back

This property does not have a working hot tub and I specifically booked for that amenity. According to staff, this has been an issue for a while but the owner refuses to update online listings to reflect accuracy. The beds and pillows are super uncomfortable, the shower head was leaking and had low pressure, and the WiFi was so slow I couldn’t connect.

Self

10/10

Exceptional

01 Jan 2025

fatemah

Customer service front desk was really nice

Leisure Family

2/10

Poor

18 Dec 2024

Davina

I liked the fact when i called the lady answered and assured me we could check in til 5 am. She was there and greeted us when we checked in. Towards the end of our stay i was getting coffee and water had been spilled by previous person. This same lady was like there go you napkins rightthere to clean up that spill. I said ok i did not make mess but i will clean up. Felt like most of staff did not want to work there. Had they been up front about the pool being dirty when they told us the hot tub did get hot but jets worked before we got there we would not have booked here. Anyway as i said seemed staff really isn't there to work so i took the liberty of doing stripped the bed down to mattress made sure the counts were, noticed stains and why offer a sofa bed and not have bedding? I must have missed something. There. Breakfast was better than some but not as good as it could be. I see why there is a box to drop room keys for check out. I was concerned i would be accused of something else i did not do. Please let Expedia and etc know your pool is not open and hot tub is broken not working at all. Would have saved us enormously

Leisure Family

6/10

Pleasant

16 Dec 2024

Julie Zarges

My room smelled so strongly of ammonia that I had to open the window and door to air it out. It was so strong, it made my eyes water.

Business Self

8/10

Excellent

08 Dec 2024

Emanuel

Average but fair price

Leisure Family

4/10

Poor

07 Dec 2024

Sugey

La posiciona no tiene agua caliente

6/10

Pleasant

30 Nov 2024

William

Overall good experience

The room and breakfast were great. We chose the hotel for the indoor pool and hot tub, but the pool was freezing cold. The hot tub was dirty and the heat and jets didn't work. We were very disappointed ☹️

Partner

6/10

Pleasant

29 Nov 2024

Angelica

The room itself had a very weird smell, like moldy or wet. Many repairs were needed in the room that they could have taken care of before us arriving

4/10

Poor

25 Nov 2024

Mia

Okay but stay somewhere else if you have allergies

Budget friendly but A/C was filled with dust. Carpets feel dirty and smell weird. Bathtub leaked every time we showered. Tv was broken.

I don’t think this property warrants an 150 dollar deposit. When you book with them on Hotels it doesn’t mention a 150 dollar deposit anywhere on the check in instructions or on the booking confirmation.

Partner

4/10

Poor

10 Nov 2024

Don

Didn't like many things. Hotel was very dated and had not been updated. Paint was fading. Carpet seem faded. Smelled of disinfectant in the lobby, room and throughout hotel. WIFI was an antiquated mess that was slow and continually dropped user. Hotel staff never came clean on how to re-register on network and made us repeatedly come to the desk to login. Electrical outlets in our bathroom did NOT work. The whole facility just seemed to be terribly dated and minimally maintained or updated. We will never stay there again.

Leisure Partner

6/10

Pleasant

25 Oct 2024

laura

Sad because they ask for additional 150 dls deposit

2/10

Poor

25 Oct 2024

Sarah

At check in they have you sign off on multiple things that are already pre-electronically-initialled then use it against you. We checked in; girls trip. right away room was musty, damp feeling, water stains on ceiling and there were tripping hazards everywhere: poorly fit carpet in elevators, loose tiles and drains in bathroom. I booked here specifically to use the indoor jacuzzi. Went down to the pool and there were signs on the door saying the jacuzzi works, but is not able to get hot.... what? Sure enough jacuzzi is cold. Spoke to front desk, she said there was no discount she could give and when i asked to check out in the am and get refunded for the second night she said she could not due to me signing off that there are no refunds for faulty amenities. I told her she should have let us know at check in, not have us sign off then let us discover all the broken things People assume things are in working order when they pay this kind of price. How am I to know I want to stay or not before checking in if I am not told of what is wrong. She also said since i booked theough expedia she could not help me.
When I got to the room i contacted expedia. They spoke to the hotel. The front desk then called me and told me I could check out early(the next day)and they would refund my second night.

Leisure

6/10

Pleasant

10 Oct 2024

Jeremy

Linens were clean. Bathroom wasn’t up to my standard. Hallways were hot and humid. Room didn’t seem to cool. Towels were dirty/stained. Breakfast was awful.

Leisure

10/10

Exceptional

07 Oct 2024

tiffany

Very nice hotel. Excellent breakfast and very clean. Only disappointed about not being able to use pool. We got in late the night we stayed and we woke up to get into pool but it opened up at 10 so we didnt have time to swim. But overall very nice place.

Leisure Family_with_children

8/10

Excellent

06 Oct 2024

Stephanie

No working tub

Disappointed that the hot tub was non functioning. Since it was one of the reasons I booked it. I wish these hotels would provide a current state of thier facilities before booking.

No tub stop for kids to take a bath, and water pressure was awful.

Friends_and_family Family

6/10

Pleasant

05 Oct 2024

Timothy

Ok but not worth the money.

Mold was on the ceiling in the bathroom. The spa was not working and very green. We went with this hotel because it was supposed to have an indoor heated spa and that was not the case. The bed was ok, harder than I like. Breakfast was tasty.

Partner

4/10

Poor

02 Oct 2024

Verified traveler

Ok hotel

Was upset hot tub did not work they did not have it posted when I booked, the ice machine didn’t work on my floor, they had no milk for the cereal and no juice was not happy

Friends_and_family Family

8/10

Excellent

02 Oct 2024

shelley

Nice hotel, good spacious room, unfortunately the air con didnt seem to cope with the size of the room - even on the coldest setting it was still very warm in the room overnight. Duvet wasnt in the best condition either, several rips in it. Otherwise good, nice indoor pool and convenient location for visiting NASA

Friends_and_family Family

4/10

Poor

29 Sep 2024

LESLIE

Property is located near lots of food and shopping. Very easy to find. However, the property itself left a lot to be desired. Swimming pool and hot tub was not operational, ice machines not working, juice machine for breakfast was not working, carpet in elevator was torn and ragged as well. Furniture in the room is showing its age. However, everything was clean and the bed was comfortable. Plenty of parking for the hotel.

Leisure Family

8/10

Excellent

29 Sep 2024

Douglas

We liked everything about our stay except the breakfast on Saturday was poor. Wasn’t just me. Everyone grumbling. Juice machine broken. No eggs or sausage All gone by 8:30. We didn’t even try for breakfast on Sunday. We went out. Room nice. Wife liked the extra towels. It was quiet.

Partner

10/10

Exceptional

06 Sep 2024

Dwight W

Nice time

Business_and_leisure Self

6/10

Pleasant

03 Sep 2024

Verified traveler

Needs updated

Room was clean, bed was comfy. Checking in/out were reasonably easy and desk staff pleasant.
Rooms/bathrooms could use updating. Only ice machine that was functional was on the 2nd floor.
Breakfast was standard pre-made/warmed up items or cold cereal and muffins.
Overall, with the location and necessities being met…wasn’t a bad experience.

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

John

Staff is very nice

Leisure

4/10

Poor

28 Jul 2024

Randy

Not worth what i paid for.

Leisure Family

2/10

Poor

28 Jul 2024

Andrea

Go somewhere else

They price was more than i was quoted. The place was dirty. Breakfast was shortedned hours and then claimed they were out of stuff but i gather they just never really serve breakfast and certainly not enough for if the place was full. The folks upstairs ran and jumped all night and screamed and you can hear it all. The curtains were covered in mold. Wouldnt recommend.

Friends_and_family Family

8/10

Excellent

24 Jul 2024

Garcia

I often stay in Houston, and this hotel has to be one of the best I've stayed in. When I entered the room, it smelled wonderful and exceptionally clean. I highly recommend this hotel. It's a bit pricey, but it's worth it.\"

Leisure Partner

10/10

Exceptional

22 Jul 2024

Veronica

The breakfast very limited I wish it had more variety

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Samantha

Very enjoyable and my kids had fun!

Friends_and_family Family

6/10

Pleasant

11 Jul 2024

David

Broken stuff

I think overall this is a decent hotel. However, the price was much higher than usual, $192, because it was a holiday weekend. For that price I would have expected the pool and hot tub to actually be heated but they were both broken. And also for breakfast to have been better - e.g. the standard juice machine was broken as well. Room was fine and comfortable but I would not stay here again.

Friends_and_family Family

4/10

Poor

10 Jul 2024

Katherine

Hotels.com lies about being pet friendly.

The hotel was amazing. I booked this hotel because it said it was pet friendly. When I arrived with my dog I was told they do not accept pets. My wife and I had to take turns sleeping in the car with our dog.

Friends_and_family Family

8/10

Excellent

09 Jul 2024

Bobbie

Pool was extremely cold.
Not much choices for breakfast

Leisure Family_with_children

2/10

Poor

01 Jul 2024

Michelle

Do not stay here if you have other options

Fitness room--- everything broken. Pool looks like a petri dish. They leave an attendant alone at night. The cleaning women came in after i told them not to, they took my sheets and didn't replace them. I had to go down to the front desk to get sheets because no one answers the phone. Not only that, the woman behind the counter gave me THE WRONG SHEETS 3 times and then i had to make my own bed. Avoid this dump.

Friends_and_family Family

2/10

Poor

30 Jun 2024

andrew

Charge a check in fee the pool had not been fully cleaned the gym area equipment was all broken tried to cancel reservation as I had not even been there 10 minutes they would not do it

Business_and_leisure Partner

4/10

Poor

21 Jun 2024

Dennis

We stayed at a Comfort Inn years ago so thought this would be OK. We won't be staying in a Comfort Inn again. Breakfast was a dried out egg so stiff it was unedible, frayed dirty carpet in elevator, laundry pillow case left in the middle of the hall, faucet handle came off in my hand, put us in a handicap room (don't need) and seat in shower was rusted beyond belief. Staff were terrible uncaring and not friendly. Pre-charge $150.00 in case we damaged something. This was not stated on hotels.com.

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Debbie

Was easy to find. Checking was great

Leisure Family

6/10

Pleasant

19 Jun 2024

Virginia

Amenities not available

We booked this hotel to take our grandson to space camp and we did based on the fact that it had an indoor pool and spa. However, the pumps in the spa weren’t working and so couldn’t enjoy that and the pool was icy cold. We found several things at the hotel that weren’t working for example our ice machine on the third floor and the ice machine on the 1st floor & 3rdwasn’t working & we had to go to the 2nd floor to get ice, and when I try to use the exercise room, the machine had a cord that was broken, I tried to use the machine to walk on, and it would never start. There was also a sign in the bathroom in the pool that says that wasn’t in order and the juice machine in the kitchen was out of order, although you are able to supplement that with juice in the little refrigerator , so your website didn’t warn us about all these things that weren’t working and it should at least have something that says not working or exercise room not available and I would’ve probably chose to go somewhere else. I’m not certain how long these things have been out of order, but when I asked the staff, I was not able to get an answer and , they should be in the loop on once something gonna be fixed or repaired the hotel staff was very cordial but without that information I was disappointed. So can somebody tell me how long those things have been out of order and when will they be replaced so when I make a decision to post something about the hotel again, I can at least have some information!!!!

Friends_and_family Family

6/10

Pleasant

19 Jun 2024

Virginia

Amenities not available

We booked this hotel to take our grandson to space camp and we did based on the fact that it had an indoor pool and spa. However, the pumps in the spa weren’t working and so couldn’t enjoy that and the pool was icy cold. We found several things at the hotel that weren’t working for example our ice machine on the third floor and the ice machine on the first floor wasn’t working and we had to go to the second floor to get ice, and when I try to use the exercise room, the machine had a cord that was broken, I tried to use the machine to walk on, and it would never start. There was also a sign in the bathroom in the pool that says that wasn’t in order and the juice machine in the kitchen was out of order, although you are able to supplement that with juice in the little refrigerator , so your website didn’t warn us about all these things that weren’t working and it should at least have something that says not working or exercise room not available and I would’ve probably chose to go somewhere else. I’m not certain how long these things have been out of order, but when I asked the staff, I was not able to get an answer and , they should be in the loop on once something gonna be fixed or repaired the hotel staff was very cordial but without that information I was disappointed. So can somebody tell me how long those things have been out of order and when will they be replaced so when I make a decision to post something about the hotel again, I can at least have some information.

Friends_and_family Family

4/10

Poor

16 Jun 2024

Rebecca

Spa didnt work. Room was smelly. Bathroom wasnt clean

Leisure Family