Melrose @ Seabrook Bw Signature Collection

United States , Houston - TX
Seabrook, 2901 Nasa Parkway
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50 reviews shown

8/10

Excellent

12 Apr 2026

oksana

I think everything was ok. Only the pool was cold.

Family_with_children

10/10

Exceptional

04 Apr 2026

Edgar

It was good

Partner

8/10

Excellent

31 Mar 2026

Emerald

The breakfast setup felt restrictive, with staff serving items like bacon, sausage, and eggs from behind a counter rather than allowing guests to help themselves. Additionally, despite the hotel listing stating there is a laundry facility, there isn’t one available on-site—so if you need to do laundry, you’re out of luck.

On a positive note, the beds are comfortable and the bathroom is perfectly adequate. However, use caution in the pool area—the edges are very jagged, and I ended up getting cut.

Overall, those were the main highlights and concerns from my stay.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Haley

When you walk in there is an odd smell and someone who has taken residences in the hotel and has his shades open for everyone to see everything..we got to see him coming in and out of the shower to his room. Luckily the towel was wrapped. Most parts looked updated but when I finally got to my room I noticed there was stuff on a bed and in the bathtub. Dirty parts looked literally painted over. The smell seemed off. The tv wouldn’t work so I had to go down to the front office, there was no phone to just call. He didn’t seem to believe me and just came up so I could show him. Literally into my room. I told him it could be the batteries but it isn’t working. When looking I noticed an actual air freshener hidden behind the dresser. So I guess the smell wasn’t just us. He said the sensor was messed up and to use the tv we would have to stand and click through or there is no tv. I asked for a cleaner room with a different tv and he refused. Said the manager has to approve it and he wasn’t there. So I just left. When I left I started noticing more things. Holes in floors. Pipes randomly sticking out. Broken floors. Went to another place closer and it was much better

2/10

Poor

16 Mar 2026

Allison

The room had a roach in the bathtub , water took a long long time to warm up. There was dirty sheets with a big foot print on it . did not smell very well. elevator was broken . I should as for a refund . We had two rooms.

Family_with_children

8/10

Excellent

16 Mar 2026

William

I do not know if this can be a fair rating considering I only stayed one night however the room was clean my kids like the morning breakfast and it was very convenient to keep my boardwalk and the area was just beautiful

Family_with_children

2/10

Poor

15 Mar 2026

Amy

Elevator didn’t work throughout our stay and we were on the third floor. Ice machine only worked on one floor and for a while that one didn’t work. Then the last day the water heater was out so cold showers for everyone.

Friends_and_family Family

4/10

Poor

15 Mar 2026

Christopher

The elevator was broken when we arrived. Staff claimed it "just happened" but there was no visible effort to repair it while we were there. Luckily, neither of us are physically challenged.
There were no coat hangers in the room at all. No "Do Not Disturb" sign. The a/c was obviously struggling and startlingly loud whenever the compressor kicked on. I travel for work and stay in hotels at least a couple of times every month, and this was noisy enough for me to feel concerned. The room got cool, eventually, but never lost the stuffy, not-enough-air, feeling.
Finally, after the 5k event we traveled 2 hours to attend, we could not take showers because there was no hot water. That's when we discovered there was also no phone and no front desk info posted in the room. When I found the number and called we were told there was a problem with the boilers and maybe it would be fixed in half an hour.
We left. We will not be back. Incredibly disappointing...the location of the hotel is convenient to so many things, but the facility is obviously not maintained well and the staff don't seem motivated to reassure the visitors.

Partner

4/10

Poor

15 Mar 2026

Juan

Parking ok, elevator not working, no problem we will take the stairs. No hot water for entire stay. Not good, wish I would have been told and I would have gone elsewhere. Bedding had stain on comforter.

Family_with_children

8/10

Excellent

14 Mar 2026

Jhoanna

Pool is not heated but it was okay. Parking was okay close to the hotel. Staff was great, room was neat and presentable. Breakfast was from 6am-9am wish it was till 11 but they have a lady making any kind of omelette you wanted and that was amazing.

Family_with_children

10/10

Exceptional

13 Mar 2026

wilhemina

Very quite and peaceful

6/10

Pleasant

08 Mar 2026

Clayton

Ac in the room didn't work well barely felt cool in the room

Partner

10/10

Exceptional

08 Mar 2026

Lisa

Staff were friendly and helpful. Rooms were comfortable and clean. Breakfast was fantastic with an omelette station cooked to order.

Partner

10/10

Exceptional

08 Mar 2026

Debra

Excellent stay

Partner

10/10

Exceptional

04 Mar 2026

Andrew

Cleanliness was great, breakfast was nice and the staff was friendly and helpful. I’ll be back!

Partner

10/10

Exceptional

01 Mar 2026

Reina

Clean room. Pet friendly. Staff are respectful and friendly. Good breakfast. Close to NASA and Galveston.

Pet

10/10

Exceptional

23 Feb 2026

Ken

The room was great. It was clean and comfortable. Breakfast was good. We didn’t swim while there the pool looked good. Overall we were very pleased and comfortable. We would certainly consider staying there again. Staff was efficient and courteous. 🙂👍

Family

6/10

Pleasant

15 Feb 2026

Kam

Air conditioning unit in the room was very loud, we couldn’t sleep well, turned it off middle of the night.

Partner

8/10

Excellent

18 Jan 2026

Joel

I would have given an excellent if I had stayed in the deluxe room I had originally reserved when I arrived at the hotel. The room that I was given was nice.

Business_and_leisure Self

6/10

Pleasant

03 Jan 2026

Huong Thi Lan

Phone was not working. No coat hangers, we have to go downstairs to receptionist to get some. Breakfast was little

8/10

Excellent

01 Jan 2026

Jazmin

Staff friendly

Leisure

8/10

Excellent

01 Jan 2026

Edna

Good option to stay and economic

6/10

Pleasant

01 Jan 2026

Alex

Room was clean and recently painted with new floors, the bathroom was clean but the vent did noy work so when you shower it was filled with mist. The shower tub had some rust stains .
The bed was comfortable but the bedsheets had stains. Breakfast needs yo ne improved as its very limited with the options they give.

Leisure Family

10/10

Exceptional

17 Dec 2025

Christopher

Room was great and staff was great

Leisure Family

6/10

Pleasant

12 Dec 2025

Azmera

I stayed at Melrose for my daughter's birthday. Service was great, great location for us. Building and rooms were clean and updated. Only down side was the breakfast wasn't much options and the wifi never worked for me. But it was over all pretty good

4/10

Poor

11 Dec 2025

Voyce

I rate the hotel an overall two because the rooms could’ve been cleaner and we had roaches in our room in the bathroom. The beds were super hard and uncomfortable. The Wi-Fi was trash. It did not work half of the time you couldn’t watch movies without the TV lagging breakfast was a joke. The only reason they are rated or two is because staff was OK friendly and nice that’s all other than that for it to be remodel. It was not a good job.

Leisure Family

2/10

Poor

09 Dec 2025

Diane

Was to have Full Kitchen, had NO cookware, 4 plates, one small bowl, 3 coffee mugs (all of the aforementioned were dirty), 5 forks, 2 knives, 2 tablespoons, one (dull) sharp knife and 3 black cooking utensils. Then the day after I arrived 3 different sized frying pans appeared in one of the lower cabinets, they hadn’t been there the day before. The smallest of the three had grease in it. There was no dish soap, no dish towels. Soap is provided in the bathroom, this is to be a full kitchen and nothing is provided.
I had the ask for a do not disturb tag for my door as there wasn’t one in my room, especially after having the frying pans appear.
I asked housekeeping for clean towels and she told me she would give me exactly what I gave her. I gave her 3 bath towels, one bath mat, 4 wash cloths and 3 hand towels, she gave me 3 bath towels, 2 hand towels and one wash cloth.
I asked housekeeper what to do with the trash, her response “I don’t know”.
The amount of roaches I killed between the kitchen and bathroom was ridiculous.
I booked this Airbnb/long term hotel stay with full kitchen as a home away from home investment but instead ended up spending more than I expected. I couldn’t get my money back, had no where else to go.
What exactly did I get for my money? Nothing more than a hotel room. I don’t feel I should be paying any more than that, if that. I will be discussing this with Best Western. I am very disappointed with my stay.

Leisure Family

8/10

Excellent

09 Dec 2025

Arthur S.

Clean room. Excellent amenities. My wife really appreciated the remodel and especially the laminate floor in lieu of typical carpets.
There was big screen smart TV but the streaming capability was disabled and we could not access Netflix or Youtube. Only way maybe using BYO Roku stick or Chrome cast stick via one of 4 HDMI ports. However, room wifi was less than 5 mbps, inadequate for streaming movies or other content. We were disappointed not able to the big screen for streaming. The TV did offer regular cable channels via dish network i believe.

Good breakfast with simple omelet made to order and Texas shaped waffle maker available! Coffee should be stronger for me but maybe good for others. Taste is subjective.

Nick was super friendly and gave us a great customer service when the wall HVAC was not blowing hot air the first night. Apparently, just needed to reset but unplugging and replugging the power cable. Thanks Nick!

Although excellent parking availability but the indoor pool was not heated even though the outside displayed heated pool as noted by my wife.

Overal good stay!

Leisure Family

10/10

Exceptional

08 Dec 2025

Alicia

Two draw backs, but that's it: not every room has a refrigerator & microwave and no heated pool, even though advertised. We rented three (3) room and only one (1) had a refrigerator & microwave. Rooms were nice, plenty of hot water with decent water pressure.

Friends_and_family Family

2/10

Poor

08 Dec 2025

LaToya

Although the room was clean and the staff was very nice, the blankets and towels looked dated. The room reminded me of an old motel, and there was an old, musty odor. The shower curtain also needed to be updated. Overall, it didn’t feel worth the price

Leisure Family_with_children

6/10

Pleasant

04 Dec 2025

Rebecca

The room was clean but worn. One of the drawers was awkwardly hanging off the TV console and didn't sit inside its hole. There were chunks of the bathroom counter missing from where they had replaced a 2-handle faucet with a 1-handle faucet. The beds felt like trampolines. Like, literally, I sat down on the bed and bounced. They were not comfortable either and had only thin sheet-like blankets, no comforters. Perhaps because it is Texas, they don't consider chilly evenings, not sure, but it would've been nice to have a little thicker blanket. The hotel is near the NASA space center, so that is a perk if you are headed there, but otherwise the hotel sits on a very busy and noisy strip (NASA Parkway), and you can hear it pretty much all night long. It is not walkable to the beach, unless you count the port where the boats are docked a beach; otherwise, it is not what we thought of as a beach. The receptionist stopped us and asked us to check in after we had already checked in, which normally wouldn't bother me, except there weren't that many guests at the hotel- we saw one other family there the whole time during a 2-night stay, and I'm pretty sure he was the same guy we passed by on our way out of the hotel to the conference we were attending.

Business Pet

6/10

Pleasant

28 Nov 2025

Maria

Good not very expensive hotel

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Elizabeth

The staff was very nice. the hotel was clean.
just a few things in disrepair.... as the door in our bathroom desperately needed to be replaced( the bottom was coming apart )
Pool was very clean

6/10

Pleasant

13 Nov 2025

Taylor

The towels are so small, thin, and rough. The room was fine but the Netflix and YouTube buttons on the remote didn’t work so only basic cable was available.

10/10

Exceptional

16 Oct 2025

Jake

Was a great place to stay. Nice and cozy and around a lot of places to eat.

Leisure Self

10/10

Exceptional

29 Sep 2025

Victoria

Excellent staff service, newly renovated, hot breakfast. Coffee was not good too weak.
They need to replace their bath towels very thin. Great price. Would stay their again!

Leisure

10/10

Exceptional

24 Sep 2025

Jay

Clean rooms, quiet rooms, Staff was great

Leisure Partner

8/10

Excellent

30 Aug 2025

Moses

Absolutely perfect

10/10

Exceptional

20 Aug 2025

Lipin

Nice and quiet place& good location

The location is near to many attractions, Kemah and NASA, and driving to Galveston where I worked for some research projects is not far。 Nick was quite helpful, and the lady always provided nice breakfast (you could request how you like your eggs cooked)。 I stayed for over a week and needed to write paper, so I did need a quiet place, Melrose was perfect for me.

Business

10/10

Exceptional

01 Aug 2025

steven

It was awesome.

Leisure

8/10

Excellent

28 Jul 2025

celine

Review

Only true negative is no window coverings less a misfit blackout shade.2-3” gap on sides. Not a smart tv, so be aware if you’re planning movie time. Clean, and even sofa bed was comfy.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Alisa F

Love Love Love,
Definitely a great place to stay
Staff is great, management was very accommodating, I will definitely stay at Melrose
on my next trip to Seabrook 💯

6/10

Pleasant

21 Jun 2025

Terry

The ac was out in the lobby and the hallways and even the chocolate was melting . Also the blackout curtains aren't total blackout . The light and the noise from the road are a constant .

Leisure Family

10/10

Exceptional

09 May 2025

Robert

Awesome Stay!

Amazing place to stay! The manager Obe is awesome. And the staff Nick, Sam at front desk great customer service very friendly and helpful. House keeping and kictjen staff awesome as well. Near kemah board walk.Hotel is very clean and comfortable!!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Lisa

2/10

Poor

04 Apr 2025

David

Sonesta LAX Overnight

Arrived late at night. Hotel did not seem to observe quiet hours so there was ALOT of noise even at 1200-0130 in the morning. Thermostat was not working so it was very hot inside the room. Cleanliness was top not and the staff are friendly and nice. Not worth the price since no breakfast is included. No fan in the bathroom also so with the sliding barn door to the bathroom there is no privacy.

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Omar

Elevator never worked.
Clogged sink.
Uncomfortable, cheap beds.
Seemed like new ownership so it may improve

Leisure Family

10/10

Exceptional

23 Mar 2025

Jesse

This is our go to hotel, almost like a loyalty thing. Only complaint if they took out all refrigerators and microwaves without bringing down the price.

Leisure Family

10/10

Exceptional

22 Mar 2025

Jason

It was clean and nice. A great value. Spilled something on our bed, asked for new beds on the way out to go somewhere, and when we came back it had been changed, no problem.
OB is very polite and helpful. The whole place, the whole experience, 2 nights, was a positive one. I’ll stay there again.

Leisure Family

10/10

Exceptional

16 Mar 2025

daisi

Everything

Leisure Family