Name: Four Points by Sheraton Houston Hobby Airport
Address: 8720 Gulf Freeway, Houston, 77017, US

4/10

Poor

25 Jul 2026

Lizbeth

My mother and I stayed for 3 nights and house keeping didn’t clean the room the whole stay. There was no soap or shampoo and only one roll of toilet paper. I saw bugs in the bathroom and a roach on the hallway. There was a terrible vibe in the room.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Tierra

Arrived a little after 9pm….waited 25 minutes for someone to come to the front desk to check me in. There was a roach in the hallway, The floor in the room had like loose trashed swept in the corner. Holes in the sheets.

Self

4/10

Poor

20 Jul 2026

Raul

The property was clean but that was about it ....the first room they gave us we entered and the entire floor was soaked in water because the mini fridge was broken the cable was out the AC was not working and they had a temporary one which was not cooling the room.... The second room they gave us the cable was also out in fact the cable was out the two days we were there so we had no TV during our stay... Then the second room restroom handle was not working so it would not fill up the tank... Finally I know the breakfast is complimentary but at least self-serve waffle maker would be a nice

Family_with_children

10/10

Exceptional

13 Jul 2026

Teddyson

Great location friendly staff easily accessible to food and dtink outside the hotel.
The only set back is the air-conditioning I had a 1 bedroom suite the air-conditioning is only in the living room making it very uncomfortable to sleep at night. I would suggest the hose attached to the moveable unit be extended to enter the bedroom

Self

2/10

Poor

16 May 2026

Cassandra

Pool, parking, and cleaning staff were all great. Unfortunately, both rooms we stayed in had portable A/C units that did not cool the rooms properly. We were moved to a different room, but experienced the same issue again. We ended up checking out early and did not even ask for a refund. Very disappointing experience overall.

Family

6/10

Pleasant

27 Apr 2026

Marquetta

No maintenance on duty on the weekend

Friends_and_family Friends

4/10

Poor

25 Apr 2026

Amy

I wasn’t thrilled with the property. I only stayed one night well, I was preparing to go to the airport. The location was great for that. The free shuttle was very convenient and fast and the driver was friendly. My room just didn’t seem put together very well. It was old and I found a used wash rag in my shower. The toilet handle was broken. There was just a few little incidentals like one packet of shampoo and conditioner. The staff was very friendly though. I do not think I would go there again.

Self

2/10

Poor

19 Apr 2026

Richard

Room 1: Not a king; bedroom dark; fridge/furniture moved; closet door would not latch; dusty floor; vinyl floor sticky/lifted when walked on; not habitable.
Room 2: Not a king bed < 6' 4\" wide; no dresser or table in bedroom; dark; exposed metal vinyl trim around carpet; loud noise when sitting on bed; vinyl flooring not glued down (applies to the \"deluxe part of the accommodation\" also; closet door in entry would not latch when closed; security device on entry door didn't line up properly (both rooms); threshold to bathroom so thick that the door could not easily be closed (and required significant force to open if successful); 5 attempts pressing guest services button on phone - rang several times and sounded like someone lifted the receiver and hung up each time; blow dryer intake clogged with dust and hair (fire hazard) and the safety device/plug was physically cracked open (an actual life threatening hazard) never use by me and requests to have it replaced went unanswered; a portable air conditioner as permanently installed - only a cosmetic issue until it shut down with and error code. Desk clerk's first day + supervisor not available. Instead of attending meetings, I checked out of my room at midnight and drove for 5 hours is a severe thunderstorm to get home.
I am relieved that my guest did not make the trip! Good luck if you stay here!

Self

10/10

Exceptional

29 Mar 2026

Christopher

Everything was great! We were allowed to check in early after having a bad experience at a different hotel. Front desk staff (sorry didn’t catch her name), was great, room clean, and spacious. My only suggestion would be to offer a 24/7 shuttle service to Hobby.

2/10

Poor

23 Mar 2026

Ka'nise

My original booking request was for 2 double queen beds. I was checked in 21Mar at 0300, there was half eaten chic fil a on the bed, beds were not made, and bathroom toilet had poop in it. I went back to let the agent know that the room was dirty and he moved me to another room under the guise that it was an upgrade (king suite with a pull out couch bed). The pullout bed is non-existent. I have been sleeping on the couch NOT pull out bed. I let another agent know early in the morning (21Mar around 0730) so that I could be switched to my originally booked room and she was amiable, and she said to come back around 2. She was no longer on duty and I had to explain to a 3rd agent. This agent also informed me that the agent from night one, charged me even though he wasn’t supposed to, as I had already paid in full online and was only supposed to pay the incidentals fee. I haven’t been assigned a double room as they are all booked (including the original dirty double room I was given) which I was told I would be moved to. This has been a frustrating experience all the way around. In order to get a double room, which I already paid for, I am being told that I will have to book at the sister hotel for an additional fee. I contacted their customer relations rep on 22Mar via email and I haven’t heard anything back from him.

Family_with_children

8/10

Excellent

05 Mar 2026

Pamela

Internet was free. Airport shuttle was a nice convenience. The phone in the room was not working and the coffee pot was in poor condition

10/10

Exceptional

03 Mar 2026

Eric

Location and pricing was affordable. Only issue I had was some rooms the ac unit wasn’t working so the rooms had a mobile ac unit.

Other than that, I would stay again.

Self

2/10

Poor

28 Feb 2026

Pat

Stay away from this property. Booked months in advance and pre-paid. When I arrived (late, at 10 pm on a Friday) they had no room for me. The fat girls working the desk were of no help and only shrugged their shoulders.

6/10

Pleasant

24 Feb 2026

ROSA

Staff was courteous, room is great but there was no hot water for a morning shower prior to my doctors appointment

8/10

Excellent

14 Feb 2026

Jesus

The staff was friendly. Room was clean. The bed was like sleeping on a cloud. VERY comfortable. I also appreciated the airport shuttle. Would stay here again.

6/10

Pleasant

19 Jan 2026

Guadalupe

Staff was very accommodating. Rooms seemed to be under repair, had to listen to leaking toilet all night, but had already been moved twice.

Leisure

10/10

Exceptional

14 Jan 2026

Omolara

Staff

Business Family

2/10

Poor

04 Jan 2026

Gerald

We arrive after midnight but within check-in hours and our room could not be found. After the desk clerk texted someone on what to do she located our reservation and gave us a key, we get to the room and someone was in the room. We had to go back to resolve the issue again and get assigned another room. After a long day of travel the last thing you want to do is play \"find a room\" when you booked and paid for it weeks ago.

Leisure

10/10

Exceptional

15 Dec 2025

Valorie

Air conditioner was just fine, a sage place to stay.

Family

8/10

Excellent

12 Oct 2025

Sandra

The floor feels awfully dirty I have to wear shoes inside

Leisure Self

4/10

Poor

30 Sep 2025

Aftab

It was not a pleasant as expected.

Friends_and_family Family

2/10

Poor

16 Sep 2025

Anupama

Old property.
Sheets and towels are clean!
Has air purifier in the room, very noisy
Bathroom roof paint over the shower is breaking out
There was no soap in the soap bottle in the shower

For travelers: one night stay is okay to stay. Bring your dinner with you from outside before checking in!

Business

2/10

Poor

10 Aug 2025

vicky

This property is one of the worst ones I’ve stayed, TV not working, air-conditioning in the room not working, very noisy portable unit in the room,( can’t sleep with that noise so room was 78degrees.)
Breakfast buffet is an absolute joke, don’t offer a breakfast buffet if you just wanna offer cereal hard biped eggs and juice.
I have traveled all over the world and this is the worst hotel I have stayed at.

Leisure Family

2/10

Poor

25 Jul 2025

Ryan

Had to switch rooms because

Self

10/10

Exceptional

27 Jun 2025

Samir

Great service and staff

Business_and_leisure Self

2/10

Poor

23 Jun 2025

Deborah

This was the worst hotel stay I have ever experienced with the exception of the time I got bed bugs at another hotel.
1. Noisy with freeway and airplanes.
2. Shower made such a loud sound that it couldn't be used, had to resort to a bath.
3. Toilet kept running.
4. TV did not work, not sure if it was the remote or the TV itself but couldn't change channels.
5. Thermostat could not be adjusted.
6. Floor was dirty next to the bed.
7. Lamps were unplugged so I had to move the nightstands and reach down to plug them back in.
8. An ugly stain on the bottom sheet of one of the beds. Not sure if the sheets were even clean.
9.The bathroom was out of body wash and there was no Kleenix in the box.
10. The hall smelled like a wet dog
11. Breakfast was very poor and tasteless.
12. Staff in the morning was rude, and not at all professional when I reported the problems.
13. No staff available at the front desk when my daughter arrived at 10:00 pm to stay in the next room.
14. I WAS DOUBLE CHARGED WHEN I RETURNED FROM MY TRIP. ROOM WAS PREPAID ON EXPEDIA BUT THE CC I USED FOR INCIDENTALS WAS CHARGED FOR THE ROOM EVEN THOUGH IT WAS PREPAID.

I will never stay at another Sheraton Four Points again and will tell everyone I know how awful this was.

Leisure Self

10/10

Exceptional

20 Jun 2025

Rodolfo

Amazing

Partner

10/10

Exceptional

15 Jun 2025

Lindsay

Good value

A clean hotel. With friendly staff. Close to the airport. Pretty good value for money.

Partner

10/10

Exceptional

10 Jun 2025

Paul

Great place

Self

10/10

Exceptional

03 Jun 2025

Donald

Good stay

2/10

Poor

24 May 2025

Kris

I have traveled around the world and stayed at hundreds of hotels from 1 stars to 5 stars, and let me say by far this is the worst hotel i have ever stayed at in 40 years of my travel life. How is this hotel a sheraton or part of the marriot chain is beyond me..first we couldn't walk about in the evenings as the manager said its un safe dont go. We arrive at the hotel around 10 pm and upon checking in we wanted to shower only to find out, there was no soap, shampoo or body wash in the room. We postponed the shower till we woke up.We asked the cleaning crew for the bathroom supplies for the cleaning lady to tell us they were completely out. I tried to comphrend what she meant by out because she did not speak one word of English. We then proceeded the lobby room to speak with the manager to provide us with the same essentials to tell me that the whole hotel is completely out of stock. I then asked the manager how do i bathe and clean myself his response was \" there is a gas station a mile down from us you can buy your supplies there \". I cannot fathom how a Sheraton or any hotel/motel runs out of soap, shampoo, body wash this is totally unheard of. At this point I felt all itchy and dirty and I attributed to the fact i haven't showered in a day, we went upstairs to gather out things to go buy what we needed. I decided to look at the bed and the sheets since I was itchy all night only to see so many bed bugs and creatures on my bed. I took photos and videos which I will now p

Leisure Family

2/10

Poor

11 May 2025

nadine

Awful experience...

I would never stay at that hotel again. We checked in at 11:00 p.m. on a Thursday night the room they gave us wasn't upgrade which we did not ask for then the room did not have any air conditioning so it was almost 80 in the room the next day we were leaving and we told him the air did not work they said that they would come and fix it while we were out when we came back it wasn't fixed they said we had to move rooms and it took them over an hour for them to find us a room got another room then that evening found out the room the desk was covered in bugs that I took pictures of so we had to move to another room and they were not willing to do any kind of compensation after speaking with them. There are also other things to mention the pool key didn't work so the man from the desk had to open it up if you wanted to use the pool there wasn't a blow dryer in the room asked for a blow dryer waited for over an hour and didn't receive it had to go track down housekeeping to get one there was many things that was wrong with the hotel.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

YSIDRO

For thw price, it was perfect for a place to sleep.

Leisure Friends

2/10

Poor

26 Apr 2025

suhel

They cancled my reservation

2/10

Poor

26 Apr 2025

suhel

Canceld my reservation whithout reason

10/10

Exceptional

22 Apr 2025

I Made

Clean room and nice customer service

Business_and_leisure Family

2/10

Poor

15 Apr 2025

april

Please view my TikTok @mizz_allure to see my experience.

10/10

Exceptional

06 Apr 2025

Bonnie

We stayed there at the beginning of our trip for one night before embarking on our cruise and then again, the night of the end of our cruise so we could fly out of Hobby back home. As remembered at the beginning of our cruise we noticed there was nothing within walking distance so we remembered at the end and bought food from the airport to bring to the room. We had an early flight this morning so the front desk clerk had called for the shuttle to pick us up around 530am and drop us at the airport which they did. Our room last night was better and bigger than the one the first night. Very pleased with the price and the amenities, just remember to have food with you when you get there. Uber and doordash are very expensive in Houston....

Leisure Partner

2/10

Poor

05 Apr 2025

Claudia

They broke into my car during my visit.

Self

10/10

Exceptional

05 Apr 2025

Michael

The area was

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Stephen

Wonderful!

Amazing. Sooooo great friendly faces. Loves it.

Business Family

10/10

Exceptional

30 Mar 2025

Davianna

It was cool, quiet enough even being right by an airport!

Leisure Partner

10/10

Exceptional

30 Mar 2025

Daveion

Loved it

Business_and_leisure Family_with_children

2/10

Poor

30 Mar 2025

Dick Requilman

tech issue didnt check us in

Leisure

10/10

Exceptional

30 Mar 2025

Bonnie

Property was great, hotel is clean and comfortable, but there is nothing within walking distance, had to doordash for food to the tune of $60 for a sandwich, drink and chips. Would have bought food at the airport had we known of the lack of surrounding and walkable stores. Facility was great though...

Leisure Partner

2/10

Poor

29 Mar 2025

Estefania

Service was not working and could get my room

6/10

Pleasant

26 Mar 2025

Tamla

We did not have a key to our room the entire stay. We had to be let in the room upon every return. Clean enough but bland and dated. Staff was pretty respectable, though.

Leisure Partner

2/10

Poor

21 Mar 2025

Erin

This was one of the worst hotel stays I have ever had. The hotel was unclean,they had cockroaches everywhere as well as stains on the carpet. The shower did not work & the airport shuttle was not availabl as advertised and the only reason we booked an airport hotel was to get an airport shuttle. I want a full refund.

4/10

Poor

16 Mar 2025

LaShon M

Very disappointed in the facilities cleanliness. I had higher expectations from a hotel in this chain.

Leisure Self

6/10

Pleasant

15 Mar 2025

Saundra

Honest Review-Great Except Staff

Overall summary-good for a quick stay only if you dont mibd the bad service
1. Night clerk was horrible. Couldn't even tell us where to be picked up at airport. We had to ask an airport employee. Then when we arrived he rushed us,didnt explain where to get elevator, and didn't really do any customary hotel greeting or explain anything about breakfast, check out time, etc.
2. Shuttle took 30 minutes to arrive and the step up is way high with no step to help. I almost fell getting out of shuttle at hotel.
3. The beds are very comfortable and so are the pillows
4. The room was clean and comfortable and great water pressure in shower.
5. I was going to complain to day manager but i heard another guest complaining and you could tell she really didn't care. The guest was complaining about the night shift desk staff and about the same issues. The staff person literally never took her eyes off her personal cell phone and just kept saying uh huh, ok. It will be ok ma'am and it is no worries. Really that was your best response?

Partner

2/10

Poor

11 Mar 2025

Torri

I will never be saying there ever again. The hallway smell like mildew they advertise the restaurant that’s accessible, but it’s never open. Let’s just say I know that I don’t ever wanna go there ever again.

Leisure Self

2/10

Poor

04 Mar 2025

RAKESH

Nobody is picking the phone what kind of property is this

Business

10/10

Exceptional

02 Mar 2025

Claire

It was perfect for our short stay

Business Partner

2/10

Poor

02 Mar 2025

Hugo

I booked a night at four points and went I went to check in they told me their system was down and send me to a neighbor property, which was in very bad condition, old, and I was not going to stay there. I was not issued a refund even though I didn’t stayed and it was an inconvenience from their side.

2/10

Poor

26 Feb 2025

Brandon

We checked in and we were not given keys. We had to wait for the front desk worker every time we wanted to go back inside our room. When we got to the third floor it smelled like bathroom plumbing. The restroom was not clean at all. Orange stains all over the bathroom and clumps of hair everywhere and on the shampoo bottles that were also empty. Last thing is that the pillows were of very poor quality like they were 10 years old.

Leisure Friends

2/10

Poor

16 Feb 2025

Delon

We arrived and the staff seemed to have had a problem getting us a room key that worked after 4 attempts my wife and I gave up and demanded a refund and was told since we reserved the room on Expedia that we would have to get our money back from them still no contact has been made

Leisure Family

10/10

Exceptional

13 Feb 2025

Jorge

Goid location, clean hotel

Hotel is in a good location. Like 5 min from airport. The rooms are great and it was on the Freeway so there were several food options .

Business

10/10

Exceptional

12 Jan 2025

Samantha

Excellent

10/10

Exceptional

13 Oct 2024

Debra

My 2nd time staying here and it is super clean, pillows are great and bed is Amazing!!

Leisure Family

6/10

Pleasant

29 Sep 2024

Teresa

First floor room right next to the laundry. Central AC unit apparently wasn't working, so a portable AC unit was there. Ran non-stop the entire night, but never really cooled the room. And it was loud and emitted light (not great for sleeping). Had to drive a bit to find something to eat as there's nothing nearby. Not a great experience and we left very early in the morning because of it.

Leisure Family

6/10

Pleasant

21 Sep 2024

Stan

Nothing around the property.

Leisure Friends

8/10

Excellent

20 Sep 2024

Jaynet

Staff are helpful and kind. Not too safe of an area at night

Leisure Self

2/10

Poor

19 Sep 2024

Nicholas

Our stay at this resort was atrocious. We booked through Expedia. When we arrived after a long day in the road just ready to relax we got to the room and were disgusted. There were black stains on the top sheet, toe nail clippings on the carpet by the bed, and what looked like pubes on the pillow. I have spoken to Nicki and Gustavo and was denied a refund. DO NOT BOOK at this property. Health and sanitation will also be called on this location as well.

Family

10/10

Exceptional

16 Sep 2024

Margarita

Really like it

Leisure Family

8/10

Excellent

14 Sep 2024

Jaynet

Needs some work done outside, no restaurant, but the staff have knowledge about the area.

Leisure Self

6/10

Pleasant

24 Aug 2024

Kevin

The property was conveniently located. The property had a damp/musty odor that settled in packed clothing and other items of fabric nature. It was necessary to launder clean clothes upon returning home , even though it had not be worn/used.

Business_and_leisure Family

4/10

Poor

20 Aug 2024

Darryl

The room was dull, dingy and lifeless. It was in what looked like the poor section of town! We had to change rooms because the toilet wouldn't flush properly. We would have been moved a second time if we had stayed because the portable air conditioner in the second room was very noisy and we couldn't adjust it. I would like to get my money back if at all possible.

Leisure Family

6/10

Pleasant

16 Aug 2024

Phat

So so.

Business Self

2/10

Poor

28 Jul 2024

ABIOLA

The hotel rooms were damp and stuffy

Friends_and_family Family

6/10

Pleasant

27 Jun 2024

Maria E

The rooms were very clean and nice, the temperature was perfect. The restroom was amazing, super clean, and everything worked perfectly. When you would step outside though it reeked of weed. The hallways, the elevator, in the parking lot, it was disgusting. But overall alright stay.

Leisure Family

10/10

Exceptional

17 Jun 2024

William

Perfect location for short family visits

We were in Houston for a short visit with family. One up near Spring and the other down near Missouri City so the Four Points by Sheraton was the perfect home base for us to split our travels. We here-purchased breakfast each morning and it was wonderfully prepared and served!

Friends_and_family Family

6/10

Pleasant

17 Jun 2024

KIM HOANG

The area surrounding is very bad, the lobby is very dirty
I stay only 1 night and check out move to Double tree because I don’t feel safe at this hotel

Business_and_leisure Self

8/10

Excellent

10 Jun 2024

David

Reasonable price

Leisure Family

2/10

Poor

09 Jun 2024

Nathaniel

Flat out nasty.

Leisure Family

2/10

Poor

04 Jun 2024

Cynthia F

Smells like mold., old

Business Family

10/10

Exceptional

30 May 2024

Bryce

It was so nice and clean

4/10

Poor

29 May 2024

ARIGNA

The area wasn’t as nice.

Leisure Friends

10/10

Exceptional

23 May 2024

Bryce

Excellent

10/10

Exceptional

23 May 2024

Bryce

Very nice

10/10

Exceptional

23 May 2024

Bryce

Very nice and clean and quiet would refer anyone to come here

Leisure Partner

2/10

Poor

22 May 2024

Chiquita

Room was outdated and ran down. Bathroom was dirty and has so much hair in the tub

Partner

4/10

Poor

12 May 2024

Jodie

DOUBLE CHARGE NIGHTMARE!!

The room was great however the service is HORRIBLE!! We booked and paid online. When we got to checkin they took our card for the $75 deposit, which no problem, that is normal. However we got to our room and found they charged our card for the deposit plus the entire total of our multiple day stay which we already had paid online! Its been over a week, we have called daily about being refunded. Every single person has told us \"Oh yes, i see it was refunded today\", we have no idea where our money is or IF we will ever get it back!! Front desk all need to be retrained!!!

Friends_and_family Family

8/10

Excellent

09 May 2024

Jennifer

Nice hotel

Business_and_leisure Self

10/10

Exceptional

29 Apr 2024

Rachel

Great stay

8/10

Excellent

15 Apr 2024

Verified traveler

Houston's style

The place is good and clean but there are some updating need to be done. The bed conforter and the bedroom chair were stain and tear so they need to be updated.

Self

6/10

Pleasant

24 Mar 2024

Tamaria

There was blood on our bathroom floor…the floors in the room were sticky with spots from previous guest….the blanket on our bed had been burnt in the dryer so there were clumps of burnt cotton in the blanket….and only 1 outlet for 4 ppl to share….

Leisure Family_with_children

8/10

Excellent

14 Mar 2024

wesley

Nothing Bad, Nothing Great.

Good stay overall. Location is super nice if you’re flying into Houston Hobby (literally a mile away and one of the closest hotels you can get).

The hotel is nothing fancy but not bad at all and the beds were comfortable! For the price it’s definitely not bad at all!

Nothing bad about my stay but it’s not the Marriot of quality. 3.9/5!

Self

10/10

Exceptional

15 Dec 2023

Anesta

I enjoyed my stay very much and the free mimosas were excellent

Friends_and_family Family

6/10

Pleasant

19 Nov 2023

Jeff

Not all rooms are created equal

We stayed at Four Points on the first and last night of our trip. Our first nights room was awesome. Clean, everything worked and we were pleased. The next room wasn’t as clean, the fan in the bathroom didn’t work at all and the room was near the elevator so noise was a factor. One room was great, the other was disappointing.

Partner

2/10

Poor

22 Oct 2023

Yasser

The worst ever check-in experience!

Business Self

6/10

Pleasant

15 Oct 2023

Jeffrey

We walked in 10/13/23 10pm, desk attendant not friendly, acted like she was being disturbed. Room was dark, floor lamp not plugged in and I plugged it in, still did not work. I looked no lightbulb. I called front desk told her no lightbulb, she asked \"did you plug it in!?\" I said yes, she sent a young man up with an old style Christmas tree bulb. He was trying to fix it in the lamp (???). Finally he came back with a standard bulb. Breakfast waiter very pleasant and friendly. Asian attendant who checked us out was very friendly. Minor cosmetic issues in elevator and room but checking in was not good.

Business Partner

2/10

Poor

08 Oct 2023

Kara

Baby Elephants or transporting dead bodies?

I have absolutely no idea what is located above our room, but it sounds like a herd of baby elephants have been roller skating all night. We knew being close to the airport would be noisy due to the landing taking off of the planes, but this issue is coming from inside the house. Our flight is very early in the morning and we are now up 2 hours earlier than expected wide awake and upset we didn’t get a very peaceful nights sleep.

Friends_and_family Friends

2/10

Poor

24 Sep 2023

Lorenzo

Horrible

The air condition did not work and they did not accommodate me with a new room or anything at all. Also, the power went out for hours which made it worse. The customer service at the front desk was very bad

Friends_and_family Family

10/10

Exceptional

22 Sep 2023

ROSA

Thumbs up

Very nice room for price and service is always good. Multiple stays for treatment at MD Anderson and can get a good rest after driving 5 hours after work.

Partner

8/10

Excellent

04 Sep 2023

Mbanefo

Good

Business_and_leisure Friends

10/10

Exceptional

08 Aug 2023

Jackie

I would recommend it for family and friends.