Name: Best Western Plus Hobby Airport Inn & Suites
Address: 8778 Airport Boulevard, Houston, 77061, US

8/10

Excellent

24 Jul 2026

Mari

Room clean, staff very polite.

10/10

Exceptional

22 Jul 2026

william

The person that ran the Breakfast was great and helped and understood English and spoke well also in Spanish. And was so nice at the same time.

8/10

Excellent

22 Jul 2026

Elizabeth

Stayed 1 night to be close t

8/10

Excellent

21 Jul 2026

Jeremey

Ok

2/10

Poor

21 Jul 2026

Terry

Dead roach in my room. Horrible breakfast selection

Self

2/10

Poor

21 Jul 2026

Terry

When i first arrived, the parking lot seemed small but it was nighttime, so I may have missed the big picture. As I approached the double glass doors and they slid open, there was a giant flying cockroach that greeted me before I even stepped in the door. I just chocked it up to being outside in the humid south and ignored it. But once I checked into the room itself, I also found a dead cockroach behind the door in my room and we all know where there's one there's a thousand more. The couch was covered in cheap plastic, the cabinet in the liv room was scarred and beat up looking. There was a long black hair stuck to the shower wall. I had to stay there because it was 2:30 AM when I checked in and there were no other hotels to go to. I was supposed to stay 3 days, but i immediately checked out later that morning. I did stop at the breakfast station which was lackluster at best. I do not recommend you stay here.

Self

6/10

Pleasant

20 Jul 2026

Mark

The last few stays here have not been great mainly due to the staff not keeping guest in line when it comes to noise.

Self

10/10

Exceptional

19 Jul 2026

Raylon

Great overall. Would definitely stay again and/or recommend

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Adell

Clean room, front desk lady very friendly, fast shuttle to airport.

10/10

Exceptional

12 Jul 2026

David

Staff was great

Partner

10/10

Exceptional

12 Jul 2026

Marco A

Hotel was clean and nice
, do recommend it

Family

10/10

Exceptional

08 Jul 2026

Marquis

The staff was amazing especially the shuttle drivers.

Self

10/10

Exceptional

07 Jul 2026

Emily

Free breakfast and coffee.

Self

10/10

Exceptional

07 Jul 2026

Juan

The location was excellent everything was nice and clean.

Partner

10/10

Exceptional

06 Jul 2026

Glenda

Clean rooms. Friendly and helpful staff. Breakfast options are great. Parking very secure. We had an excellent stay.

Partner

6/10

Pleasant

06 Jul 2026

edith

Smells like dirty.

8/10

Excellent

05 Jul 2026

Krystal

The property was clean. The parking lot felt safe, lots of lighting in the parking lot and plenty of parking spaces. The breakfast room was really busy. Gravy served with the really old and hard biscuits was absolutely terrible. And I am a biscuit and gravy kind of girl and they were the worst I ever had. The waffle maker area was clean and stocked. The vent in my bathroom screamed like a monster every time I try to turn it on so it definitely did not work. The room was overpowered with a cleaning product smell when we walked in. Also, the elevator was a little sketchy with buttons that did not light up and they were pushed in and about to break.

Partner

8/10

Excellent

05 Jul 2026

Eldin

Staff are friendly

Family

10/10

Exceptional

30 Jun 2026

Jack

Secure parking and customer service were great!

Self

8/10

Excellent

29 Jun 2026

Jeff

Very clean, very quiet. Will stay there again.

2/10

Poor

29 Jun 2026

Mark

I need the staff to be more strict on people staying at the property, I don't want to hear kids running in the hallway all ours of the night if it's loud enough to wake me up then I know it can be heard at the front desk.

Self

10/10

Exceptional

29 Jun 2026

Glenda

Hotel needs to be updated and rooms needs better drainage in bathtubs. They have done their best patching up the place but it needs updating bad.

8/10

Excellent

28 Jun 2026

Stephanie

Staff was awesome and informative.

Did not like that breakfast did not have a variety of food…if you don’t like cereal or waffles then don’t depend on eating breakfast here.

Partner

10/10

Exceptional

25 Jun 2026

Clyde

breakfast was ok. room was clean and staff was courteous.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Charles

No Shampoo in the shower

Attended World Cup. Asked if Hotel could hold my luggage a few hours after check out. Offered to pay extra staff didn’t less about my predicament. Don’t use this Hotel.

Family_with_children

10/10

Exceptional

22 Jun 2026

Dana

Property was nice and clean! Staff was helpful and the breakfast was yummy

Partner

6/10

Pleasant

22 Jun 2026

Laura

Our flight was delayed and we ended up getting to the hotel around 4:30am. Our rooms had been messed up during the booking process but Anna was very helpful and very quick to help us get to our rooms to rest. Unfortunately, she could not authorize a late check out and I had to speak with the manager in the morning who only wanted to allow 30min extra. I had booked 3 rooms (including one for handicapped family members in wheelchairs) and didn’t get to them until the sun was practically rising. And we still had to get up and drive 6 hours the following day. I had to practically beg for another 30 min before she relented. I understand they were expecting more customers, but our rooms were hardly used and would not be hard to tidy up. I get it wasn’t their fault our flight was delayed but, being right next to the airport, you would think this happens fairly often and they would have a protocol in place to help. Rooms were fine. I just wish the manager would have been more compassionate.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Carlos

Hood

8/10

Excellent

20 Jun 2026

Angela

I liked the property because it was clean, and the location and price was good. Breakfast was good every morning.

Family

8/10

Excellent

19 Jun 2026

Rosalind

The rooms were very clean. The staff helped me in every way possible after the horrible night my family and I had the night before. Plenty of parking wonder simple breakfast. Would stay here again when I go back to Texas to visit.

Family

10/10

Exceptional

18 Jun 2026

Ronald

Friendly and helpful staff…would recommend to stay here.

Self

8/10

Excellent

17 Jun 2026

Tom

Other than constant airplanes flying over it is a nice stay. No food close by that is open late. Extremely convenient to Hobby Airport

Self

10/10

Exceptional

17 Jun 2026

Glenda

This was an excellent plan for me to stay at hotel and let them shuttle my husband from airport. This kept my anxiety way down. We will continue to do this as my husbands works in Alaska. Plus gives me a mini vacation.

10/10

Exceptional

16 Jun 2026

Whitney

Wonderful stay, friendly staff

Self

10/10

Exceptional

14 Jun 2026

Toni

There was a coffee and tea station available the entire time. Breakfast was great with a clean waffle station and variety of options, clean room and clean property. Easy parking.

Pet

10/10

Exceptional

14 Jun 2026

Glenda

Hotel needs a makeover for sure but it is still very clean and safe. I will be back. I enjoyed my stay.

Partner

8/10

Excellent

14 Jun 2026

Xuan Nhi

Just good enough above average on everything

Self

2/10

Poor

11 Jun 2026

Michael James

Booked wrong airport Hobby instead of Bush. Contacted within 5mins of booking after realising my error. It was close to midnight when I booked after a flight delays and missed connections. They denied the cancellation. I tried again but they did not budge. Terrible long term business vision.

8/10

Excellent

09 Jun 2026

Joe Bob

The remodel on this hotel is better than most. The property was mostly clean and fairly well maintained. The room and its amenities were nice and clean except the floor. The free breakfast was late each morning and was mediocre.

Business

10/10

Exceptional

09 Jun 2026

Evangeline

Clean room, nice staff and good breakfast.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

James

The property is ok for the price. The room was clean but the pillows were very uncomfortable. The rate quoted through Expedia was for two adults and a teen. Upon check in I had to pay an extra 10 because the “child” was over 12. The continental breakfast was decent and the shuttle driver was very accommodating.

Partner

10/10

Exceptional

08 Jun 2026

Alyssa

Good stay for one night

Friends

8/10

Excellent

08 Jun 2026

Mark

My stay was satisfactory.

8/10

Excellent

08 Jun 2026

Mark

My stay was satisfactory.

Self

8/10

Excellent

08 Jun 2026

Kenya

It was good for a night's stay.

Self

10/10

Exceptional

07 Jun 2026

ROGER

Well worth the money. Great location. Delicious breakfast. Helpful staff. Definitely returning.

Self

10/10

Exceptional

06 Jun 2026

Joel

Clean room. Nice staff. Decent breakfast.plenty of parking.

Family

8/10

Excellent

06 Jun 2026

Noel

Rooms were clean. Breakfast was ok and had a lot of choices. But it was only until 9:30 AM which I thought was bit early to end. Should have been until 10:30 or 11:00 AM.

Family_with_children

8/10

Excellent

05 Jun 2026

maylene

Clean room. Nice over all.

Family

8/10

Excellent

05 Jun 2026

CHRISTINE

I would have said it all was excellent if I didn’t have my sleep interrupted by children running and jumping in the room above me.

Partner

2/10

Poor

03 Jun 2026

Efrain

Front desk had bad attitude, I’ve been charged 3 times

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Sandi

Original staff member was very unhelpful and didn't want to explain anything to me. She just pointed me to sign postings and wanted to get out. Second staff member checked me in and still wasn't very helpful, but I was thinking whatever Rooms smelled musty and couldn't get the scent out of my nostrils. We checked out early in the morning at 5:30 to catch a bus. We got down to the lobby at 5:25 and was told we needed to be there 10 minutes early to catch the bus and had to wait another half hour to get to the airport. Overall I would not stay there again

Friends_and_family Family

10/10

Exceptional

30 May 2026

Brian

Friendly and responsive staff. Clean room.

Partner

8/10

Excellent

29 May 2026

Susan

Great

Family_with_children

10/10

Exceptional

28 May 2026

Amy

Convenient location.

6/10

Pleasant

26 May 2026

Angelic

Check in was fine. Purposely chose this hotel as there is a shuttle to the airport. While attempting to check out to let staff know I would need the shuttle, front desk staff placed a sign that they were unavailable while I was second in line. Please note the guests in front of me told front desk they needed a shuttle, and I clearly had my luggage with me. Ended up having to order a ride to the airport. Would not stay here again

Self

8/10

Excellent

25 May 2026

Cornelia

The hotel was clean, the food was awful, they need to do better! The swimming pool was filled with bird poop, simply dusting! Parking was ok. The staff was friendly

Partner

10/10

Exceptional

24 May 2026

Willie Anthony

Clean room friendly staff

Self

8/10

Excellent

23 May 2026

Glenna

The hotel was an older hotel but clean. The breakfast area was over crowded but the food was good. I really wanted a Diet Coke but the vending machine and the hotel’s snack shop were out of Diet Coke. We were heading to a cruise in Galveston. It was very useful to have access to the airport shuttle.
We would stay there again before a cruise.

Partner

10/10

Exceptional

21 May 2026

Cozzette

Breakfast was not very good but the Hotel was clean and the staff was friendly.

Family

8/10

Excellent

21 May 2026

Chris

Perfect solution to a very early morning flight!

Self

8/10

Excellent

16 May 2026

Mark

It was a good stay people next were a bit noisy.

Self

8/10

Excellent

15 May 2026

Rob

Not bad. Not amazing. No hot tub. Dated rooms. Nice staff.

Partner

10/10

Exceptional

14 May 2026

Vola

Nice stay

8/10

Excellent

14 May 2026

Tiffani

The room was clean. Breakfast was all gone when I got down there. Pool was cold and very dirty. Staff and hotel itself was nice, the rest could use some work.

Family

10/10

Exceptional

12 May 2026

Kitty

This hotel was perfect for a quick in & out visit. Everything was great from the water pressure to the air conditioner to the comfortable beds & the towels were nice & fluffy. We didn’t hear a thing once we were in our room. Highly recommend!

10/10

Exceptional

12 May 2026

Elizabeth

I love the fact that it was only 20 minutes from my daughter’s house and just five or 10 minutes from the airport.

Self

4/10

Poor

12 May 2026

Brandi

Bathroom was in desperate need of updating and fixing. Faucet was broken, looked like it was a $60/night hotel. Air worked and bed was decent so it was ok. Definitely not worth the money.

6/10

Pleasant

11 May 2026

Mark

The Breakfast choices seemed sparse compared to other Best Western Plus . Choice and quality lacked.

Partner

10/10

Exceptional

11 May 2026

Janet

Very friendly folks and so close to airport parking.

Family

10/10

Exceptional

11 May 2026

Brenda

As a last minute need for flight delays this place was awesome.

8/10

Excellent

09 May 2026

Dana

Great location! Friendly staff.

Friends_and_family Family

8/10

Excellent

08 May 2026

Hattie

All we did was spend a few hours there to sleep before a VERY early morning flight. It felt safe and secure enough for the area. Because we were close to the airport, there were doors opening and closing ALL night. Not their fault, but something to think about. I would stay there again for the close proximity to the airport.

10/10

Exceptional

07 May 2026

Jennifer

Very nice

Family

10/10

Exceptional

05 May 2026

Nancy

The hotel staff was very nice and friendly.

The hotel was very clean and the breakfast was delicious 😋.

Will definitely stay here again.

Friends_and_family Friends

8/10

Excellent

04 May 2026

Nigel

clean rooms and great staff

Partner

10/10

Exceptional

04 May 2026

Evangeline

Very clean and spacious room. Amazing hotel staff.

Friends_and_family Family

8/10

Excellent

03 May 2026

Victor

Hotel was great our 2nd time using this property. Cost and convenience is a plus we'll be back

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Linda

Shuttle driver was very nice. Desk clerk very accommodating.

Friends

6/10

Pleasant

02 May 2026

Isabel Cardenas

The airport shuttle was easy to find . Breakfast was very good . Staff super friendly , very good costumer service.
The hotel needs an update and rooms smell not good .

Family_with_children

8/10

Excellent

02 May 2026

William

This hotel is 7 minutes from the airport. It’s definitely a good option.

Self

10/10

Exceptional

30 Apr 2026

Earl

Wonderful stay. Clean! Staff was amazing! Super close to the airport. Breakfast was really good and had variety. Definitely will stay here everytime I visit. 10/10.

Partner

8/10

Excellent

28 Apr 2026

Bridget

I needed pillows replaced. They didn't have them. So my group was shorted those, aside from that everything was ok

Family

4/10

Poor

27 Apr 2026

Jennifer Woods

It

Family_with_children

8/10

Excellent

26 Apr 2026

Naysla

All was very good. However, breakfast was okay.

Family

8/10

Excellent

25 Apr 2026

Michele

Older motel, but nice enough. Great airport shuttle service, responsive staff. Breakfast is “meh”, but good enough.

Partner

8/10

Excellent

23 Apr 2026

DMITRY

Simpl

10/10

Exceptional

23 Apr 2026

Grace

Staff very friendly and helpful but no seating outside for smokers.

Self

10/10

Exceptional

22 Apr 2026

Angela

My friends and I thought the hotel was very clean. All the staff were wonderful. The breakfast was awesome eve though there was no bacon. Didn’t know they offered parking and shuttle service for 7 days before charging. Will definitely be utilizing and referring them in future.

Friends

8/10

Excellent

20 Apr 2026

George

The door for privacy in the bedroom was glass. No privacy from the kids

Family_with_children

10/10

Exceptional

20 Apr 2026

Jaime

Enjoyed our stay for one night.

Partner

10/10

Exceptional

19 Apr 2026

Joy

Amazing

10/10

Exceptional

19 Apr 2026

Lizbeth

Clean rooms, good staff!
Good breakfast !!!

Friends

10/10

Exceptional

19 Apr 2026

Michael

Great location, clean hotel

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Joy

Amazing and clean

4/10

Poor

15 Apr 2026

MARK

Front desk staff (Andrea) holds a grudge if you’re unsatisfied. She also hangs up on you when you call (got hung up on -two separate occasion)

I was unsatisfied with the shuttle process. I called once I arrived at the airport pickup area per staff instructions. However, I was not able to get in touch with front desk for about 30 minutes to request for shuttle pick-up. I did appreciate the call-back eventually, after multiple attempts.

I requested late check-out and she did not make exceptions or accommodations given the previous mishap. -she instructed to request again in the AM (which is understandable) she was the AM shift as well.

In the morning, I requested the late check-out and she just strait stated ‘no’. No checks if it was feasible. After a little negotiation, she budged to 30min. What was surprising is on the way out of the room… right at the 30min mark, she called the room and said ‘it’s check out time’ as we were already on the way out. We definitely felt rushed out. We waited in the lobby for a few hours as our flight was a late departure and it appeared to not be busy. Didn’t see any early check-ins or activity in the lobby. Lastly, (why I say she held a grudge) is I requested the shuttle to head to the airport and she stated 3:30p is the next shuttle out. 3:30p came along and no driver. She was no longer at the front -the next front desk stated she didn’t request it!

The two drivers of the shuttle bus to and from the hotel was very friendly.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

David

Yes

10/10

Exceptional

15 Apr 2026

John

Superior staff, excellent overall service, especially regarding room condition and cleanliness, and excellent responsiveness to individualized requests.

Self

8/10

Excellent

13 Apr 2026

YADELKIS

Parking felt safe and easy, breakfast was okay

10/10

Exceptional

13 Apr 2026

Glenn

Great value and they let us check in early as we had to wait for a late night flight.

Partner