Sonesta Essential Houston Hobby Airport

2/10

Poor

16 Mar 2026

Ariel

Very terrible place I will never stay! Managers not on duty and Steve couldn’t reach no manager. Rooms horrible and smell horrible! Not safe feces and urine smell in rooms strong!

Partner

6/10

Pleasant

16 Mar 2026

Michelle

Be aware that indoor pool doesnt mean that the water is warm enough for swimming until summer. Part is uncovered and the water flows between the 2. Pool property was not maintained and trash was by all the chairs. Water was tracked thruout the hallways. Breakfast consisted of limited choices, including wet scrambled eggs and no butter for toast.

Partner

10/10

Exceptional

15 Mar 2026

Ava

The pool was very relaxing.

Partner

8/10

Excellent

08 Mar 2026

Lynn

I would stay again.

2/10

Poor

01 Mar 2026

Jazz

Had roaches, the tv didn’t work, had a bad order

Friends

10/10

Exceptional

27 Feb 2026

Victor

Yes

Partner

4/10

Poor

22 Feb 2026

Carlos

I don't understand why they would offer a shuttle service at 4:00 AM when it still hadn't arrived by 4:20 AM. I had to call an Uber just to make sure I didn't miss my flight. I even called multiple hotels beforehand to confirm shuttle schedules since my flight was at 5:20 AM.

Partner

2/10

Poor

22 Feb 2026

Esperanza

The room was nasty. Smell of mold. The restroom was even worse. Booked a king bed no rooms were available at check in time so had to get a double. It looks nothing like the pictures. Pool was closed.

4/10

Poor

01 Feb 2026

CRYSTAL

Room fob wasn't working original room yes new had an upgrade bed size but that's it! No microwave not even in lobby area to use. Not to mention it took almost an hour for the water to run hot in this room! Back elevator sounded like it needed some work made sure I took lobby one.

Partner

10/10

Exceptional

28 Jan 2026

Andy

Best of the best you guys please come visit. Front desk staff amazing wish I had memorized her and his name beautiful young black lady and guy next time in town I’ll be back to say hi you two thanks

Business

8/10

Excellent

18 Jan 2026

Sherifat

Good except that there was no fridge and microwave in the room

Business

10/10

Exceptional

28 Dec 2025

Joe

Everything was great

Leisure Family

2/10

Poor

21 Dec 2025

Hugo

Couldn’t even check in.

10/10

Exceptional

22 Nov 2025

Johnson

Thanks.

Business

10/10

Exceptional

21 Nov 2025

Wendy

The room was clean and l love how they set up the toiltries and the toilet tissues was nicely designed prior to me using it. The staff were very courteous. I saw that the place appears more upgraded in comparison to my previous stay. My only desire is for them to have room aroma upgraded. Case in point my clothes had an old scent. When l got my home, l had to wash the clothes that l did not wear because they had an old musty smell. I am now thinking that the people on the plane probaby find my clothes to be smelling musty as well. The price for my stay was vost effective. The elevator and the lobby was clean. It is easy access to uber or lyft and not far from Wal-Mart etc

Leisure Self

10/10

Exceptional

16 Nov 2025

Manikanta Prasad

Clean room

Self

2/10

Poor

29 Oct 2025

Nick

Had to call twice to get a shuttle from the airport after the driver left us. Gave us the wrong room and had to get that changed. Smell was not inviting in the lobby or the room. Pool was cold and no lighting or safety measures in the area. And to top it off the front desk called me at 1:45 in the morning just to hang up. Room was not terrible if you can get past the yellow stained need sheets and hair all over the floor.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Sergio

Ok

Business

8/10

Excellent

16 Oct 2025

Jermaine

Parking was good. Didn't try the pool. Staff was okay. Didn't need them so I can't say to much about them

Self

10/10

Exceptional

15 Oct 2025

Johnny

Guest staff was friendly and courteous. For the brief of stay, the hotel was a great bargain and would definitely stay there again in the near future.

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Stephen

Biting mosquitoes in room, no hot water for my two night stay.

Business_and_leisure

10/10

Exceptional

02 Oct 2025

Ruben

Very clean excellent service

Business Family

10/10

Exceptional

29 Sep 2025

Anna

Available dining areas and close to the airport

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2025

Bryan

No issues.. Only thing was it was quite a surprise that I had to put a $100 deposit.D*** and that is not listed on the hotels.com.App anywhere

Partner

4/10

Poor

21 Sep 2025

Victor

Outdated and smelly

4/10

Poor

14 Sep 2025

Jessica

There was no water in the building to drink. They had no vending machines to even purchase waters. There was no shuttle from the airport even though it is listed on their site.

10/10

Exceptional

12 Sep 2025

Scott

Very Comfortable and $100 Deposit

It was a comfortable place to stay for sure. Just keep in mind there is a $100 deposit that needs to be paid up before you check in. However if you keep the room clean you can get that money back at checkout

Business

6/10

Pleasant

06 Sep 2025

antonio

The carpet flare up my asthma really bad

Friends_and_family Friends

10/10

Exceptional

04 Sep 2025

Kristopher

Nice clean and quiet place to relax with friendly staff and great housekeeping

2/10

Poor

01 Sep 2025

Mirla

It was a very horrible experience, I flew out there for a soccer Tournament and 3 of our cars tires were stolen that’s 16 wheels totaled. They have no cameras

Business

8/10

Excellent

31 Aug 2025

Telisa

Had no hot water, but was a good place

The hotel itself was great. The only issue was I had no hot water in my room all 3 days. Biggest problem. Nice area. Amenities were good. Water was bad

Friends_and_family Family

2/10

Poor

12 Aug 2025

Jocelyn

DO NOT STAY HERE. THEIR PICTURES ARE AN ILLUSION

I was expecting so much more from the website, until i got there and was greeted by a rude young lady at the front desk. There is a $100 incidental charged (per room) in case you decide to steal those paper thin curtains. We then proceed to our room and on the way we see holes in the ceiling near the lobby, we see buckets set up to catch water and the place reeked of mold. We get to our rooms and the rooms weren't clean. We found lashes on the side of the nightstand, earrings on the floor, red stains in the carpet, hair on the bathroom floor and again, the room reeked of mold. I went to the front desk to speak with management, but of course she wasn't there. I called guest relations and was told the complaint would be escalated. We had to book a room elsewhere due to me being allergic to mold. So i am now out of almost $1k on hotel charges. And they are refusing to refund my money although i did not stay here at this filthy hotel. This case has been escalated 5 times and still have not been refunded.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Kylee

This property is a scam the pictures are not at all what it looks like on the inside. We drove for 15hours the day of our trip and just wanted to go to bed instead we were welcomed to the smell of mold and mildew. We got to the first room and there were stains everywhere and cockroaches everywhere. And there was mold and what looked like black mold in the room. We went through 3 different room changes and all of them were the same. When we complained the the staff he didn’t seem phased by the fact the rooms where disgusting. He was as extremely helpful and understanding though we got transferred to a new hotel without having to pay for the price difference. But I do not recommend booking with this hotel.

Leisure Partner

6/10

Pleasant

08 Aug 2025

MaKayla

Our tub was dirty in our first room. We went to tell the front desk and he moved us to another room where the outlets by the bed did not work in this tub was slightly more clean than the last but still dirty overall. We showered with shoes. There was also scraping above our room at 6 AM to about 8 AM on both nights we stayed. We also noticed dirt buildup by the AC unit and stains on the bed skirts of the beds.

Leisure Family

10/10

Exceptional

20 Jul 2025

fadekemi

I love the breakfast.

Business_and_leisure Family_with_children

4/10

Poor

12 Jul 2025

Qiana

Had to change rooms 3 times. Wrong room, broken bathroom lights. Roaches in the rooms.

2/10

Poor

30 Jun 2025

Marisa

Upon entering the hotel, it smelled dirty. When we entered our room, there was a live roach on our door. The hallway had food crumbs on the carpet for the whole stay (weekend). Light fixture had stuff leaking. Just overall, not a good place.

Leisure Partner

2/10

Poor

30 Jun 2025

Ericciona

Horrible customer service.

2/10

Poor

29 Jun 2025

Yachua

Horrible service do not recommend this place!! say that they are booked when we had already made a reservation online! very rude and unprofessional

6/10

Pleasant

18 Jun 2025

Sylvester

Someone got their wheels stolen in front of the hotel.

Leisure Friends

2/10

Poor

17 Jun 2025

Courtney

There are crack heads and prostitution I dont recommend. The pool was not very clean either. Not safe at all. Staff was nice to refund my money and recommended a safer hotel nearby.

2/10

Poor

16 Jun 2025

Kayleen

Booked hotel. Went to check in and they said they were booked and transferred to sister hotel

6/10

Pleasant

15 Jun 2025

Evelyn

They were stealing stuff from the cars at the parking lot.

Family_with_children

4/10

Poor

14 Jun 2025

Thom

The hotel is currently under renovation. A lot of painting and maintenance is being done. In my room the carpet was dirty and stained. The couch was dirty and stained. The bathroom was clean and the bed was comfortable. There were roaches in the dresser cabinet. The breakfast was adequate but not great. Asked to check in 15 minutes early and was told it would be $30 extra.

Self

8/10

Excellent

08 Jun 2025

DUANE

Newly opened, but it met my needs.

Business_and_leisure

2/10

Poor

07 Jun 2025

Juliet

My stay at the Sonesta Essential Houston Hobby Airport property was one of the worst stays I’ve ever experienced. We booked our stay at the airport on the day of our stay. I’ve stayed at many Sonesta properties in the past so I felt comfortable booking this location. Little did I know what I was stepping into. I called the property approximately 30 times to no avail. It kept sending me to an answering and text service. The text came through 45 mins after the initial call. My mother tried calling as well as airport staff trying to help. I tried TJ arrange for shuttle pickup and that never happened. We had to uber. Upon arrival, the front desk worker appeared lackadaisical as I explained to her that the phone system appears to be down and no one replied to the numerous texts. I called the number in front of her and she looked stunned that the phone wasn’t ringing. We got a room w/a broken shower. I had to go to another room to shower. Maintenance never came to fix our shower. There were multiple pp

Friends_and_family Family

2/10

Poor

04 Jun 2025

Carlton Byrd

Not only was this place in the middle of construction, but you can definitely see why. Old dirty walls, wallpaper, furniture, etc. No amenities really here. Not even coffee/tea for the coffee that’s provided for the room. They only sell chips and water (and that’s if it’s not expired) and they also did not have any tampons/pads to give or sell when asked. They had a pool but it was very murky so I did not use it. The closest place to buy anything like toiletries is three blocks away at a place called “Airport Express.” Breakfast was fine but nothing above average. Day staff was much nicer than night staff but once again customer service was lacking here. Not a sense the workers know what they’re doing. I wanted to checkout early and was told about paying for the day which I was fine with but the lady at the front desk told me there was nothing she could do and that I needed call to check out if I wanted to leave now. I also needed to use the bathroom while I was waiting on my uber to leave and the clerk had to give me my key back just to use the restroom. I called the next day to make sure I checked out and even as I asked the clerk to confirm the price and had a very confusing conversation. Still not sure the price and will have to wait till it comes in.

Leisure Self

2/10

Poor

02 Jun 2025

Mekhi

Rooms was filthy. Paid for a king suite and I was showed 4 rooms that was absolutely disgusting. Bedroom door broken, stains on couch and chair, blood stains on carpet.

Leisure Self

6/10

Pleasant

02 Jun 2025

Latisha

I just wished the breakfast options each morning would have changed up a bit. At least add bacon, REAL orange juice and not Sunny D and freanch toast sticks. But front desk staff was amazing and available when I needed them. Rooms condition was worse than the pictures online and walls were filthy, had to ask to get a table or something clean by the front desk as cleaning staff was just chatting away.

Business_and_leisure Self

8/10

Excellent

31 May 2025

Timothy

OK for a Short Stay

This hotel is undergoing a much needed renovation. However, that didn't have any effect on my stay, that I'm aware of. The top floor, and perhaps other areas that I'm unaware of, were being renovated. I arrived at about 11:30 pm and felt that the front door area was secure. The desk was manned by a male who greeted me promptly. My room was clean, except for the sofa which needs to be replaced. I wouldn't dare sit on it. The carpeting and curtains were both adequate.The tv was excellent, but a channel guide would've made searching for channels unnecessary. Surprisingly there was NO mini-fridge.The bathtub/shower was excellent, with four metal safety grab bars solidly attached to the wall. The water pressure was A+. Both the bedroom and shower were very clean. The bed was clean and comfortable. The closet was clean, with adequate wooden hangers. I missed breakfast, which ended at 9:00 am, so I can't comment about it. At check-out, the front desk attendant called the shuttle bus for me and it arrived promptly after a less than ten minute wait. The driver was very professional. Overall, this hotel met my needs for a one-night stay, and I consider myself a rather flexible traveler, however, I know my wife would not have liked it because of its renovation status and location just off of a highway. She'd prefer to stay in a more populated area. So for flexible single travelers, I'd rate this hotel a 6.5 out of 10 for a short stay. For families or those staying longer, not so much.

Self

10/10

Exceptional

24 May 2025

Carey

Hotel was nice, very clean and great staff

Leisure

4/10

Poor

21 May 2025

Marcellin

Great potential! But in reconstructive stages !
Air didn’t work in living room and the carpet is disgustingly dirty sticky and stained !

POOL CLOSED INDOOR AND OUT

Reallly need a DEEP CLEANING

Business_and_leisure Family_with_children

4/10

Poor

20 May 2025

Ron

This property is under renovation so I am not gonna treat it as if it were a fully functioned certain star expectancy. It appears to be at one time a high quality hotel that has fell to poor management resulting a changeover from a former Drury Inn and another brand called Green Tree or something like that. Other reviews constantly complain about roaches or other bugs. I was on the second floor and saw no bugs. The room was relatively clean but still had images of the other hotel brands that isnt the current ownership. I would expect under new and improved management that the renovations will fix the updates of furniture, bath replacements to get rid of old and stained fixtures. Or at least I hope it would. The location is convenient to IAH, rental car lots and food. Especially the yummy Shipley Donuts across the road. I can not give this hotel a high ratings until they fix the issues and appearance. Clear outside signage of what hotel they represent will also help. The guy checking us in was thorough when problems were presented and he was only filling in to help out the owner. Whatever that meant but he knew who to call when there were issues for payment from Expedia other 3rd party booking. We were given a wrong room type, he fixed it. No remote control for the tv in the room, he fixed it. Biggest issue was the elevator that wasnt marked for repair as it shuttered when going down and made horrible noises. I give them a year to get things turned around.

Leisure Family

2/10

Poor

18 May 2025

Tyshawn

Issa No for me

When I say don’t stay here I mean DONT ! The rooms were disgusting and smelled of old outside urine, stains everywhere and on everything I could not stay here I canceled and booked somewhere else

Lets add the random crackhead that came in put his feet up in the lobby then casually laid out on the floor while eating watermelon

I honestly would not recommend the online pictures are very deceiving

Friends_and_family Friends

8/10

Excellent

14 May 2025

Brenda

This was a beautiful place but the hot water didn't get hot or even warm so getting up at 2 am without a shower wasn't ideal.

Self

10/10

Exceptional

10 May 2025

Bryan

5 minutes from Houston, Hobby airport.
Friendly staff. Great breakfast/lounge area.

Leisure Partner

2/10

Poor

04 May 2025

Kashera

The first room that we booked there were nats flying the curtain had food waste..I went downstairs. The receptionist inspected the room and gave us another room..there were no face towels no Kleenex there were dirty bath towels hung up no remote..room was in unfair condition I would not recommend this hotel stay .

Friends_and_family Family

2/10

Poor

29 Apr 2025

Christopher

Well being woken up at 7 am to people beating on walls for construction work was bad. The room was dirty and the main lightswitch for most the lights in the room did not work. 1 bedside lamp worked. Upon arrival when I told the front desk clerk about the non working lights and odd white gunk on surfaces in the room he said I would have to talk to a manager in the morning. At 7 am I was startled awake by what sounded like a whole construction crew trying to break down my wall. I went to the front desk about this and was told that there was nothing that could be done and if I didnt like it I could leave because they were not going to move me to another room.

Business Self

2/10

Poor

26 Apr 2025

Sophia

First room we were given already had a half naked guest in it. Second room had roaches…. Horrible.

Leisure Partner

2/10

Poor

24 Apr 2025

Nerissa

Horrible

When we arrived I had to use the restroom but was told it was for employees only. So I had to check in while needing to pee badly. Second the AC was horrible, room was hot. The carpets were badly stained and there was a live roach in the bed. Never will stay here again!!!

Friends_and_family Family

2/10

Poor

24 Apr 2025

Crystal

The property was far from the condition in the photos. The pictures were old and led about the condition of the hotel and ground. It was absolutely disgusting and you could smell the mold. There were multiple locations in the hotel marked off with caution tape leaking water and visibly moldy. We didn't stay and never got a refund for the room.

2/10

Poor

05 Apr 2025

Anisa

Never Again

I called ahead and said that our flight was delayed and we would be later than we thought. The person on the phone said you have until 3 am. That was okay. We get to the property, first there is no signage stating the name of the hotel, second while i understand why the doors are locked overnight, when someone comes in to check in, please don't act like we are bothering you. The person at the front desk was very dry, i wouldn't say rude, but he did act like we was bothering him. Instead of him asking me what method of payment i wanted to use, he snaps at me, \"your card on file was declined.\" I stated to him, i dont even know what card you \"have on file,\" but this is the one i want to use. He didnt tell us where the elevators were, didnt mention breakfast, nor check out time. Fine, however, when i asked about breakfast he points to the wall.
Fast forward, we are in the beds sleep. I feel something crawling on me. Its a freaking roach. A bit later i wake up, because now i cant sleep, and i look over to my daughter's bed and there is yet another roach crawling up her bed . Ugh
Breakfast was a joke, i go down and i know that they use liquid eggs, but there is a way to make them and jot have them look grey. The sausage they nuked them so bad you couldnt eat them. They had a waffle maker and although i sprayed it it waffle stuck so bad to the machine that i couldn't get it out. Asked for assistance and the woman says that its 10:02 and its time for her to close up. So many issues

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

S.

Parking is convenient. Great restaurant next door that serves wonderful Brunch as well as lunch/dinner. Also a Wffle House and Dennys less than a mile away. Plenty of convenient stores. The hotel is not five star. You get what you pay for. It’s clean enough for me. I didn’t see anything wrong with the cleanliness. Old yes and shabby. The King suite is huge and the room is separated, they need to purchase new TVs but I don’t go to the hotel to watch the Telly.

2/10

Poor

03 Apr 2025

Verified traveler

Neither room had working AC

Friends_and_family Family

6/10

Pleasant

02 Apr 2025

John

Great for the price.

Leisure Family

2/10

Poor

31 Mar 2025

Lisa

We told them we were checking out early because of the bugs and they refused to refund the 2nd night even though it was before regular check out time! Elevator was broken as was the pool! The pictures are not anything like the actual disrepair of the hotel

Leisure Partner

2/10

Poor

31 Mar 2025

James

Absolutely horrible trash everywhere bugs in property people arguing outside in hallway and in parking every morning around 10am it would be a non stop knocking noise that they could never identify where it was coming from keys keep resetting forcing you to go to front desk 1st floor room by pool smelled like piss worst experience

Business_and_leisure Family_with_children

2/10

Poor

31 Mar 2025

Stacy

When we got there there was no rooms available I already had paid for the rooms and then they was charging my card over and over again. No towels, no hot water, terrible customer service.
Please don't stay at this bug down hotel.

Business_and_leisure

4/10

Poor

31 Mar 2025

Jose Suarez

the receptionist wasvery rude, he cant find the reservations, and keep telleng me i was wrong, tha ac wasnt working, of course we was move to another room

4/10

Poor

30 Mar 2025

Khadijah

Need better staff

I had a 38 min wait to get checked in. There isn’t a public restroom available in the general area only for staff. I booked a king suite was given a basic handicap room. I complained to the receptionist he didn’t want to change my room. The carpets recked which caused the room to have an odor. Breakfast wasn’t on time and closed early. 1 Elevator didn’t work the other definitely needs maintenance. The second day of my stay my key on longer worked and again the receptionists slow and rude she didn’t want to provide her name. She wasn’t aware of how the booking process worked she was having to call other people to help guide her thru the check in process.

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Natalia

Eekkkk

Everything is disgustingly dirty. The elevators don’t work. Bed are not great. And the Mexican restaurant next to it had extremely loud music hours past midnight.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Nicole

Nice although alot if strict rules, they do not allow pets as stated on Expedia, staff has strict rules to extend or rebook before 11 am or else you wait downstairs to check in again til 3 pm. Nice hot breakfast.

Business_and_leisure

2/10

Poor

26 Mar 2025

Brodrick

THIS PLACE IS TRASH

False advertising, the hotel is dirty, smells like pure bleach and cigarettes all around the rooms. Everything including all the counters were dirty in my room. Curtains and blinds were broken into pieces, toilet and bed had stains on them. This was so bad I checked out within 2 hours of being there

Partner

2/10

Poor

23 Mar 2025

Shanique

Not as pictured

This hotel is old and the pictures are deceiving. The carpets are heavily stained and need to be pulled up. The tub in the bathroom is rusty and there was tissue in the vents. There are stains all over the walls and fabric bed rails(I think that's what it's called). The elevator stopped working, and the pool area wasn't working properly. After checking the sheets and looking for bedbugs, I can say at least the sheets appeared to be clean. There were also a few roaches that came out of hiding, and that was it!! We IMMEDIATELY gathered our bags after shaking them out and left. I will say the staff was friendly, and they do serve breakfast, but we didn't eat it. I politely let the front desk know and she said she would let someone know about the issues. I only need the room to rest before hitting the road to continue our travels. I definitely wish I'd read the Google reviews and not the ones on hotels.com. I guess you get what you pay for!!

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

S.

Friendly staff, free parking, breakfast, quiet.

Leisure Self

8/10

Excellent

20 Mar 2025

S.

There’s a restaurant/bar literally right next door that’s actually delicious. They serve breakfast starting at 7AM. It’s nothing special, the typical cereals, sausage, eggs, waffles, yogurt, oatmeal, coffee and juice. Staff is really nice. My room was really clean, no complaints. For me it’s all I need in a hotel to shower sleep and have some peace. It is right by the highway and you can hear planes, but you’re at the airport. Staff is just typical folks, polite and accommodating. Didn’t run into a rude person at all. Parking is free and convenient. 24 hour places less than a mile a way like Dennys and Waffle House. Would definitely stay again.

Leisure Self

2/10

Poor

17 Mar 2025

Siudy

Misleading sale of a hotel brand that is not

Hotels.com sold me a Sonesta Essential - and the actual hotel is NOT a Sonesta - This is misleading and is a fraud - you can't sale anyone a hotel with a brand that implies a level of quality and then us had to find out that it is not actually a Sonesta affiliated hotel. I will seek advice on our rights - My group was of 15 people with 7 rooms and everyone had complaints.

Business

2/10

Poor

15 Mar 2025

Christine

Roaches in the room

8/10

Excellent

14 Mar 2025

Bliss

The pricing is good it used to be a different hotel. It is dated and could use some TLC but it was fine for one night.

Partner

2/10

Poor

11 Mar 2025

Misael

.

6/10

Pleasant

09 Mar 2025

Tobian

Decent and reasonably priced. Older building needing some updates.

Leisure Self

2/10

Poor

08 Mar 2025

Verified traveler

Bad experience with this hotel. Room smelled bad as soon as we walked in. The hotel does not even have the name outside. Pictures are not even close to what you get. Roach was killed on wall and it seems its been there for a while.give it a 1 star because there is no 0. Staff was not friendly when we checked in.

Friends_and_family Family

8/10

Excellent

05 Mar 2025

Kathy

Good

Room was nice and clean. It was just right for the price.

Partner

2/10

Poor

05 Mar 2025

Jeannie

No pool and busted pipe.

We came for the indoor swimming pool. I had even called but when we got there the pool was closed. Friday night where our room was, there was a pool of water on the floor and the ceiling tile broke through and was on the floor. No water that night. The next morning we had water but it was freezing. We still couldn't take a shower that day. It made the trip pretty aggravating because we had went to the ocean and had salt water and sands on us.
I was wished we could have been able to have water in the room and other than the pipe busting right outside our room and the loud fan the at our door, it was a good trip.

8/10

Excellent

24 Feb 2025

Esther

Front desk person was attentive and friendly. Breakfast was okay but eggs were lukewarm. If you need a shuttle keep calling. The phone isn't always answered. The shuttle driver was great.

Partner

2/10

Poor

21 Feb 2025

Thomas

This is an old Drury property and the exterior looks ok. The standards are very low and this property is very tired. They hold a $100.00 deposit for up to two weeks, which was a surprise. Spend the extra money further away from hobby. I’ve stayed at several and this area is in a sad state and unsafe!!!

Business_and_leisure Self

2/10

Poor

27 Jan 2025

Christina

This manager was rude an very disrespectful as well as many roaches an bugs

4/10

Poor

26 Jan 2025

Verified traveler

Very old and ran down. Old wash cloths.

4/10

Poor

22 Jan 2025

Sage R

Was put in a room that was recently shampooed, strong chemical smell had to change rooms. Yo close to highway was very noisy

Leisure Self

4/10

Poor

20 Jan 2025

Candice

Customer service treatment was terrible.

Business_and_leisure

8/10

Excellent

07 Dec 2024

David

Working its way up

Hotel is obviously in the midst of an upgrade. You can still find some items of the former named hotel around. TVs, bedding, carpet all newer upgrades. Breakfast needs some work, but change tales time and plenty of breakfast spots close by. Great Mexican restaurant next door.

Business

2/10

Poor

30 Oct 2024

Tangela

Hotel Didn’t Have Room Available That Was Booked & Refused To Give Me A Refund!
Safety Alert Property Had No Proper Lighting Around The Hotel

Partner

10/10

Exceptional

24 Oct 2024

Victor

Good place to stay.

10/10

Exceptional

17 Oct 2024

Jada

Everything for the most part was great and quiet clean but I seen a bug or 2 nothing to crazy front desk could be a lil more friendlier

Business_and_leisure

4/10

Poor

14 Oct 2024

Tesha

The stay was good. It’s clean and quiet. Staff was ok, not really welcoming. We couldn’t watch any Television because they had no remotes for us to use. Hoping I get my $100 deposit!

Leisure Partner

6/10

Pleasant

13 Oct 2024

Sandy

Elevator did not work.

Business_and_leisure Self

6/10

Pleasant

13 Oct 2024

Sandy

Elevator did not work.

Business_and_leisure Self

6/10

Pleasant

12 Oct 2024

Issa-Marie

The room wasn’t clean very properly. They don’t give you enough towels for two. The fridge in my room didn’t even work and Spoiled some of the food that I had. There’s a lot of loud people during the night

Leisure Partner

2/10

Poor

03 Sep 2024

Brenda

Disgusting place

4/10

Poor

24 Aug 2024

Amelia

There was no remote for our room and the front office staff was very rude and not accommodating in trying to help resolve the issue. When we had questions he(Alex) was very dismissive and has an unpleasant attitude. 10 out of 10 would not recommend because of him