Name: AmericInn by Wyndham Willmar
Address: 2404 Highway 12 East, Willmar, 56201, US

10/10

Exceptional

21 Jul 2026

DIONNE

I enjoyed the stay because it was relaxing and it was clean I was disappointed that the hot tub was not in service I partly was looking forward to using that. We did use the pool which was refreshing we actually had it all to ourselves does not happen often. It's a little worn you could tell but still we had fun and was refreshed. Sai (Manager on duty) was amazing, very courteous and hospitable which was refreshing. The suite was just as described so was definitely happy about that, so all in all no complaints and I would return to stay there again just would hope to be able to use the hot tub.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

John

Overall, pretty disappointed and this coming from one who has stayed dozens of times at Americinn hotels over the years. The hot tub didn’t work, the pool looked disgusting, there was crap and boxes stacked all over the place, including blocking a fire exit. I am hoping this is a situation where a new owner is taking over and eventually this place will shone, but I do not plan on staying here again.

Self

6/10

Pleasant

05 Jul 2026

Homer

The check-in was easy, and the service was good. The room was nice, but the beds were full-size instead of queen-sized. I could be mistaken, but they felt a bit smaller than usual.

I let my kids play in the pool, but the jacuzzi was dirty, and they didn’t provide towels afterward. I had to ask the front desk for some.

Breakfast consisted of waffles, eggs, and sausage patties. However, the apple juice and orange juice were run-down water.

The only thing that bothered me overnight was the AC making a noise frequently. I only had the fan on, so it was a bit uncomfortable. An upgrade to the AC would be great.

The room was in good condition, except for a couple of blinking lights that I had to cover to fall asleep.

The pot and candy machines only accepted dollars or quarters. They refused my five dollars and wouldn’t take it.

The shower was nice, and they provided a bar of soap, shampoo, and conditioner. They also had a Smart TV, but they provided cable.

Overall, I would rate this place three out of five.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Amanda

Came up to see family for the weekend. Sai was a wonderful host. We will definitely stay here again.

Family_with_children

8/10

Excellent

25 Jun 2026

Gretchen

The staff was very friendly and helpful.
Breakfast was good. ( more than just bagels) Room was clean, but lighting is dim .( 1 lamp not working.)
Pool had equipment all around, didn't look open.
Outside was okay, but weeds and over grows shrubbery .

Self

2/10

Poor

15 Jun 2026

Amy

Hot tube didn't work. We weren't able to watch TV. Just very unsatisfied

Friends_and_family Family

2/10

Poor

28 May 2026

Michael

I had seen online where other travelers had booked a room expecting to be able to use a pool and a hot tub.
I called the motel directly and was assured that the pool and hot tub was in perfect working order.
When I arrived several days later to check in the pool and the hot tub was out of order.
The guy at the desk recognized me as the one who had called. I told him we were going to need to cancel because we wanted the pool and hot tub. He said no problem. I will take care of everything.
That was six days ago. My card was charged for a room that was never checked into and I have yet to see a refund.
Buyer beware.

Partner

4/10

Poor

24 Apr 2026

Jeff

The pool and hot tub were not working and we were not told that till we checked in. Our door lock was broken and anytime we wanted to lock the room or get into the room we had to ask the manager for his key. We ordered a double queen room, and there was just one single bed in the room and to rectify this they went and retrieved the worst pullout ever imaginable. Breakfast was also subpar. There was no workout room even though on their website, they said there was.

Business

6/10

Pleasant

17 Apr 2026

Mazie

Blinking light in room that never turned off all night and the shower rod was barely hanging on the wall. The shower head leaked everywhere and cracks in the walls. Pool was shut down.

Self

4/10

Poor

11 Apr 2026

Luke

This is one of the classic sad hotel stories across america rite now. A hotel that with a little bit of work and money invested would be a great place to stay. It looks like it is condemned from the outside. The pool says under construction but it is not "under construction" it is just closed. Broken flashing lights inside and out. Missing ceiling tiles in hallways and commons areas. Horrible pillows and sheets.

4/10

Poor

27 Mar 2026

Ingrid

Neither the hot tub nor the pool were open either one was worked on the entire time I was there. The fitness area was a pass to Anytime Fitness which was no where close to the hotel. Continental breakfast sucked.

Self

2/10

Poor

24 Mar 2026

Vanessa

The worst hotel experience ever. Do not stay at the location in Willmar Mn. I am not one to ever complain or be extra but from the get go it was horrible. First the manager says the pool is out of order. I paid for a Suite and got a room with 2 queen beds. Told manager i must habe been given the wrong room. He proceeds to tell something is wrong with my Suite and he can give me a separate room with a single been. Fine I was just so exhausted I let it slide.

6/10

Pleasant

19 Mar 2026

Steve

Breakfast was alright, got locked out of our room and took forever to get back in. Lights and fan in bathroom didn’t work, bed was very uncomfortable.

Family

10/10

Exceptional

01 Mar 2026

Rebecca

All good

Self

10/10

Exceptional

25 Feb 2026

Randy

Room was clean and perfect. Wife got mad at me for drinking too much but that was not the hotels fault.

Partner

10/10

Exceptional

24 Feb 2026

Ava

It was good

Self

4/10

Poor

21 Feb 2026

Sue

They didn’t clean and make beds first day. Pool wasn’t useable and the pool was one of the reasons we chose this hotel. Was very disappointing to have no place to swim.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Tylor

The pool is closed. Like frozen and closed

4/10

Poor

23 Dec 2025

Keith

Hotle is run down the pool was dark green. Staff is hardly on property

Leisure Family

6/10

Pleasant

16 Dec 2025

Averie

Keys wouldn't work, a little rundown in pool area. Cool pool hot tub paint peeling. Staff ok

Business_and_leisure Partner

6/10

Pleasant

14 Dec 2025

Jenny

If you could find a staff person he was nice. Pool was out of order with no heads up before checking in. My grandson was so sad.
Breakfast was old, cold and not good. Orange juice didn't work. The gravy for the biscuits and gravy looked months old and no biscuits.
Waffle mix tasted bitter..muffins were dried out, coffee was cold.
We are elsewhere.

Room was clean and veds comfortable but overall not impressed. Would suggest staying.

Leisure Family

2/10

Poor

13 Dec 2025

Brandy

When checking in, all that I was asked was my name. Never verified I was who I said I was. I mentioned to the gentleman at the counter that I was looking forward to the hot tub. He didn’t say anything to me. After getting into my room, with garbages from the room next door out side in the fllor(still there this morning) I went to check out the pool area. I walked in to a very cold room, no heat. Pool water was green. No heat coming from the water. Looked at the hot tub, even worse. Low on water. Bent down to check the water temp and it was ice cold. Smelled my hand after putting it into the water and it smelled extremely bad. I practically raced back to my room to wash it. If the roads weren’t icy and it being late. I would have demanded a refund from them and left.

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

Ruth

Pool was very cold. Hot tub good. Had to ask for pool towels. Breakfast waffle dough was spoiling/tasted terrible. Coffee limited . Bed was comfortable.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Lelah Denise

The room was clean, smelled good and the desk person was nice.
My only issue was the toilet - it was right next to the wall! I had to take the toilet paper off of the roller to use it. Even my husband (@ 165 lbs) had an issue. It was ridiculous.

Business_and_leisure Partner

8/10

Excellent

28 Nov 2025

Larissa

Staff was courteous and friendly. But the room was a bit shoddy, missing baseboards on the walls, and there were scratches and gouges on the wall next to the bed.

Leisure Self

2/10

Poor

22 Nov 2025

Kim

Not at desk

Leisure Family

10/10

Exceptional

19 Nov 2025

Claudia

The checkin process was easy and the room was warm. The breakfast was good too

Business Self

6/10

Pleasant

17 Nov 2025

Todd

Decent place if you want to check in late and have a place to sleep. Skipped the free breakfast based on offerings. Not much around and the place is dated.

Leisure Self

6/10

Pleasant

16 Nov 2025

Roberta

I didt have breakfast I wasn't hungry
Pool wat r r was green and the pool area was cold
Staff was great.

Leisure Self

6/10

Pleasant

29 Oct 2025

Nathan

Old and very outdated. Brokens walls and missing trim all over the room. Every time the bathroom light and fan were turned on at the same time it tripped the breaker and had to be reset on the outlet by the sink.
Expensive for what it is.

Business Self

6/10

Pleasant

18 Oct 2025

David

Room had some odor on arrival. Possibly smoke?

Second day the lights in the bathroom went out. Still not taken care of by the time we left.

Fairly good variety at breakfast, but waffle maker didn’t work.

Leisure Friends

4/10

Poor

11 Oct 2025

calen

Stinky dirty left over things from previous guests brooken lock on door , stains and missing trim in room , smelled like urine

6/10

Pleasant

06 Oct 2025

Paige

Checked in super late, went to the room we were given and the door was not locked. No one was in the room, but upon looking at the comforter we noticed that there was a sticky spot and some stains. Went to the front desk and they immediately got us a new one. Then went back to the room and realized the keys didn’t work.

Partner

6/10

Pleasant

30 Sep 2025

Cindy

The pool and whirlpool were ‘cloudy’ and not clean looking

Business_and_leisure Family

4/10

Poor

24 Sep 2025

Gordon

We slept there and expected to have breakfast. At 8:15 a.m., there was no coffee - none - for breakfast. The fruit bowl had two leathery and bruised oranges in it. The juice dispenser had neither apple nor orange juice available ... it just streamed what I believe to have been clear water. We didn't dare try the milk.

The first room we were provided had not been cleaned. Had to go back to the desk.

Room doors and bathroom doors were sticky.

The people at the desk were nice enough.

Not staying at that hotel again.

2/10

Poor

20 Sep 2025

Scott

This property was not at all as advertised. Recommend do not stay at this establishment. The shower rod in the bathroom was broken so we were unable to take a shower and shut the shower curtain. The bed was hard covered in a terribly uncomfortable plastic protector sheets didn’t fit the bed so bad that we ended up coming home in the middle of the night.

Leisure Partner

2/10

Poor

18 Aug 2025

Dianne E

Our first room was very humid. When my husband took his shoes off, his feet got wet. We were moved to another room. The new room had napkins and silverware in the dresser drawer, and there were drinks in the refrigerator from previous guests. There was a very limited breakfast. There was no juice, no coffee, the toaster did not work, and the pancake maker did not work. There was mold and rust in the bathroom.
I will not be staying in this hotel again.

Leisure Family

6/10

Pleasant

11 Aug 2025

Tina

People were nice, hotel needs work done, appears there was water damage, mold on ceiling shower, missing carpet in hallway, bottom of walls have damage. I believe they are working on this. Overall, stay was nice, quiet, hassle free but accommodations need work.

Family

6/10

Pleasant

10 Aug 2025

David

Need to take out the carpet

Room had smelly dirty musty carpet

Friends_and_family Family

2/10

Poor

04 Aug 2025

Daniel

I came late and that was ok and didn’t have to deal much with anyone however the next day i had breakfast, very limited choices, egg disks and sausage and pancake batter all over the counter, nothing set up either, the shower drain was plugged so i was standing in ankle deep water until i shut it off and let it drain so I could continue. The hot tub and pool were filthy so I didn’t want to get sick so I skipped that. Because of this hotel I will never use this chain again. Do not stay here ever

Leisure Self

4/10

Poor

26 Jul 2025

Alicia

Hotel staff and room were great; however, the room key system was down. Some guests had to have the staff unlock their doors manually for them. Someone tried to enter our room at 12:45am (tried a room key several times and twisted the handle). At 6am someone knocked at the door several times.

Leisure Family

2/10

Poor

07 Jul 2025

Maribel

No good. Go somewhere else.

Pictures are old. The breakfast wasnt any good there was flies on breakfast. The pool was not clean. The lobby was full of boxes. I was overall very disgusting. If your gonna spend more than 150 for a room, i would suggest going to the country inn or best western. If you want cheap go to days inn. This place is not worth the 180$.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Susan

It would've been better had we been told about ongoing renovations, but otherwise good.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Lindsee

Great place to stay

Amazing staff. Great breakfast. Very clean.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Jenell

Clean rooms, friendly staff, didn’t have a chance to use the pool but it’s plus! Showers were good, strong water flow, air conditioner worked great, and included a small breakfast, close to the highway, good location.

Leisure Family

6/10

Pleasant

11 Jun 2025

Lori

Breakfast was ok, felt like staff tried to be helpful. Motel and room were clean. Pool and hot tub were a shade of green and we were told the jets weren’t working in the hot tub. Bed was ok but AC and fridge fan in room were loud. And carpet in room was thin and felt damp (1st floor). They had received a shipment of new beds and TVs so appears they are trying to update.

Leisure Partner

10/10

Exceptional

30 May 2025

Tiger

The owners of this hotel are very nice and helpful. It's a peaceful and pleasant place to stay. I will definitely return.

Leisure Self

6/10

Pleasant

27 May 2025

Bradley

So they had to change our room because they couldn’t open the door to the first one and the first one there was no carpet in the hallway so they changed our room to one they could open and when we went to go turn on the tv the tv didn’t work so there was another problem and the hot tub water was yellow it was so gross looking and the pool was freezing cold

Leisure Family_with_children

6/10

Pleasant

25 May 2025

Lynn

Changing out carpet and all the scraps were by entrance

Leisure

2/10

Poor

23 May 2025

Thomas

There is not enough words to describe what we encountered at this property. There was no mention of it being under renovation and that was not the only issue. I would avoid this place for the next 9 months and contact them directly to be sure everything is working the way it should before booking.

Leisure Partner

6/10

Pleasant

18 May 2025

Nathan

K

10/10

Exceptional

02 Apr 2025

Ger

It was nice and quiet fantastic service and gracious hosts

6/10

Pleasant

18 Mar 2025

Kim

The own of the property was very nice and friendly. You can tell this is an older hotel. Things need to be updated in the rooms and carpet.

Business_and_leisure Family_with_children

8/10

Excellent

18 Mar 2025

Millie

Start of trip

Good motel for the money

Friends_and_family Friends

2/10

Poor

16 Mar 2025

Malinda

This property is in need of some major updating. Would not stay here again!!!

Leisure Self

4/10

Poor

15 Feb 2025

Elizabeth

Needs a lot of TLC

This hotel needs a lot of TLC. Front desk messy, paint splatter on carpet, carpet dirty, bed sheets don’t fit, no toilet paper holder, eating area counters and tables dirty, no hot food, staff asleep on the couch. I stay at AmericInn’s a lot and this is the worse one I have ever stayed at.

Partner

8/10

Excellent

20 Jan 2025

Tammi Lyn

Quiet retreat

The service was friendly and helpful.

4/10

Poor

19 Dec 2024

Verified traveler

Old and worn down

The hotel showed its age. It was worn and old. Breakfast was weak. Didn’t even bother to shovel the sidewalks after an overnight snowfall.

Partner

4/10

Poor

17 Dec 2024

Therese

When I got there, I discovered a broken chair which the owner fixed. He was very nice. As the evening wore on, an odor, like mold, became stronger and stronger. My allergies kicked and I broke out in hives. No other rooms were available as I can’t do the stairs. The morning breakfast was meager at best.

Business

4/10

Poor

24 Nov 2024

Glen

This hotel is very dirty and in need of some major repairs and updating! I would not stay here again

Leisure Family

6/10

Pleasant

18 Nov 2024

Wayne

OK for 1 nite, needs repairs

Continental breakfast was very adequate with good selections. TV couldn't be rotated for view from bed! Shower curtain was on the verge of falling down.

Self

10/10

Exceptional

27 Oct 2024

Mary

It is easy to get to. Was very quiet. The room was clean. The breakfast was on your own (no hot freshly made items). It was a comfortable stay.

Leisure

6/10

Pleasant

23 Oct 2024

Verified traveler

Creepy stsy

It was dark and out dated. Didn't feel comfortable in room. Next morning whe. Getting out of shower someone tried entering the room. Do Not disturb sign was hsng on door ss well. They would have gotten in if door wouldn't of been lached. Creepy.

Self

4/10

Poor

21 Sep 2024

Michelle

It was a ok stay would I stay again no spend a little more and get a better place beds where hard pillows flat. Bathroom small.

Business_and_leisure Pet

8/10

Excellent

27 Aug 2024

Stevan

Staff was great. Comfortable and quiet

Leisure Partner

2/10

Poor

29 Jul 2024

shaun

Clean but bad smell, old building, over priced!!

When we opened door the smell of stale cigarettes or just closed up old smell. Was very disappointed after spending almost 2 hundred dollars, one bedspread had what looked like old stains on it, the fridge was on high and our water wasn't even cold in morning. There book in room wasn't updated, it stated that the breakfast served every day had eggs, waffles, which neither were there (also) on web site. Not sure I want to be a Wyndham customer? Very disappointing one nite stay!!!

Partner

10/10

Exceptional

21 Jul 2024

Scott

Clean room.

Leisure

4/10

Poor

17 Jul 2024

Tony

Clean that hot tub please

Business Self

2/10

Poor

15 Jul 2024

Tami

It was not worth the price! The pillows were horrible and the bed was not soft. I had a 2 night stay and when i left the 1st morning my room was set at 68 with the fan running. When I returned that night they had changed it to 75 with the fan off. It was 90 degrees out, who does that! The bathtub and refrigerator were also stained yellow, and they had mouse traps out in the hallways! If I had other options I would not have stayed here!

Business_and_leisure Self

10/10

Exceptional

14 Jul 2024

Marvena

Even though the place needed some updates it was clean and the staff was great. Pillows could be better and beds better but we very much enjoyed our stay 😊

Leisure Family

6/10

Pleasant

07 Jul 2024

Todd

Hotel was affordable clean enough but furnishings are dated.

The continental breakfast was lacking. No eggs, pancakes or breakfast meats. We found ourselves having to go out to eat every morning, which delayed getting a start on our plans for each day. The smoe alarm went pff three days in a row from someone burning their toast. Sounds like a ventilation problem that could resolve not having customers wake up in fear at 6 or 7am.

Leisure Family

10/10

Exceptional

01 Jul 2024

sheri

Nice older hotel

Leisure Pet

2/10

Poor

30 Jun 2024

Marilee

It was expensive and plain. Needed to be updated! The toilet seat was loose and it flushed on its own. The maid took our dirty towels one morning and didn't replace them. The breakfast was continental, not even waffles! I've stayed at hotels that were suites that were less expensive and you got a warm breakfast. I would discourage anyone from staying there

Leisure Friends

8/10

Excellent

30 Jun 2024

Karla

Overall it was fine. Our room door wouldn’t shut automatically so we had to make sure it was pulled shut. We found a previous persons socks left behind chair. We didn’t touch them but that makes me question cleaning. Had to ask for towels for pool, shouldn’t they be in there? Always got what we ask for right away & they were friendly

Leisure

4/10

Poor

29 Jun 2024

Teresa D

Way overpriced for what you get. Rooms clean enough but granite around shower stained, sheets rough, looked clean. Recliners old and wore out, air/heat units barely functional. Only one small garbage can (Go to the Dollar Store) Safety, good thing I didn't realize till morning, or I wouldn't have slept. Windows don't lock!! Ground floor wouldn't even need a step to get in. Breakfast cold cereal, toast and watered down orange juice. Paid 135 a night, definitely not worth it. When I checked with Expedia the next day rooms were only 105 what the heck?? Not recommended.

Leisure Family

6/10

Pleasant

23 Jun 2024

Katy

The staff was nice. The room smelled bad. The hotel looked run down.

Business_and_leisure Family

4/10

Poor

03 Jun 2024

Cynthia

This place was dump for the money. It stunk & the carpet was absolutely horrible.

2/10

Poor

21 Apr 2024

Natasha

Not good

It wasn’t clean , like it said it was online. They had no towels in the pool room for anyone to use so you had to go up to your room sillier wet. The carpets were very used. Holes in The walls that were just puttied. The breakfast wasn’t good either. They just had bagels and little muffins with milk in a picture in the fridge. I’m glad in was only 1 night 😬

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Michael

Great for family function

Great stay for the funds. Staff was great!

Friends_and_family Family

10/10

Exceptional

13 Feb 2020

henry

Great customer service

Business

4/10

Poor

31 Jan 2020

Verified traveler

The front desk staff was rude and unwelcoming. The hot tub was out of order. The pool was very dirty

Friends_and_family Family_with_children

4/10

Poor

13 Jan 2020

Susan

Extremely bad experience!!

Manager was not helpful. Never had anyone at the front desk when I needed assistance.
Not at checkin or checkout. No towels at pool, heating in room was off, had to reboot after we were already in the room. Definitely not worth the amount paid. Would actually like a refund!!!

Partner

8/10

Excellent

05 Jan 2020

Marilyn

It was a short stay, the accommodations were clean and comfortable, the staff super accommodating and friendly. I would recommend to my friends

Friends_and_family Family

6/10

Pleasant

15 Dec 2019

Verified traveler

Property was tired, but clean. Had a small issue with our room that the manager cleared up immediately. Breakfast was lacking but we didn't starve. Pillows are horrible I still have a sore neck overall it was a clean place to sleep. There was an additional charge if you wanted to use the swimming pool which wasn't an issue for us but may be for others

Business Family

6/10

Pleasant

18 Nov 2019

Verified traveler

Nothing Special

Check in as over-complicated and unfriendly. Room was fine, bed was extra firm, breakfast was scant. Over priced in our opinion.

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Checking in was simple and fast, pool was good and the staff always brought you a towel

Business Self

4/10

Poor

20 Oct 2019

Verified traveler

Pillows were hard and flat as a pancake. Mattresses shot . Not very restful

Friends_and_family Partner

6/10

Pleasant

11 Oct 2019

Verified traveler

Sub-par

I wasn’t a huge fan of this hotel. Didn’t feel very clean, the room I stayed in was a bit cramped (the furniture was all crowded together). Willmar smelled awful the day I was there too, so that helped. The breakfast looked decent but the waffle mix was sour. I was unimpressed.

Business

6/10

Pleasant

11 Oct 2019

Verified traveler

Way past its prime not worthy of the Americinn name

Leisure Family

8/10

Excellent

07 Oct 2019

Verified traveler

The value for your dollar is definitely here. We came in from Wisconsin for a family gathering. We searched the internet for the best value and were pleasantly surprised at the rate and the value at AmericIn, Willmar. The checkin was professional and courteous, and very accommodating to our last minute changes. The breakfast fare was the normal hotel fare, but the price, room size, courteous staff, and comfortable pool & hot tub were wonderful.

Friends_and_family Family_with_children

8/10

Excellent

28 Sep 2019

Verified traveler

Rates were good when i went expedia i had called toll free number and was not happy with added charges there so i cancelled thru then and went on line. Room was a litte small but clean

Leisure Partner

2/10

Poor

16 Sep 2019

UnhappyCustomer

The creative name is where it stops with positive things to say about this hotel. There are MANY cleanliness issues here. They hadn't cleaned the toilets in what looked like weeks with a thick ring of mold. The towels have never been replaced with holes and with thread barren edges. There were many sealing issues with the granite in the showers, the sink didn't drain properly, the water was yellow, and the walls were poorly patched up from previous art (everywhere), the ceiling was peeling, and there were no elevators in the building. Highly UNACCEPTABLE.

Customer service was lacking when we checked in, and worsened when we attempted to check out. Do not waste your money here, and instead bring your service next door and you will not be disappointed.

Friends_and_family Family

4/10

Poor

10 Sep 2019

nimmer

I felt that the room was WAY overpriced. I was a single occupancy in a VERY
small room which cost $99 per night.

Friends_and_family Family

4/10

Poor

08 Sep 2019

Nate

The owners were very kind. Though little knowledge of the surrounding community and not very forward thinking for guest who may be under utility work, even when it appeared to be only 3 guests.

Business Self

10/10

Exceptional

06 Sep 2019

Jacie

Easy to find! Budget Friendly!

Great breakfast options, pool very clean, bed was good, pillows were a little less than I like. But I'm sure others like them that way!
Overall, great stay. Would stay there again!

Business Family

8/10

Excellent

25 Aug 2019

Verified traveler

Clean basic hotel with pool and breakfast. Staff was nice enough to let us use the breakfast area for eating out pizza.

Friends_and_family Family

10/10

Exceptional

18 Aug 2019

sam

Very accommodating. Couldn't have been better.

Family

2/10

Poor

06 Aug 2019

Verified traveler

Hello!

I was a recent customer at this hotel in Willmar, MN. I am so disappointed with our stay and all the distress we had to experience.

First, we woke up Saturday to get breakfast only to find a police officer behind the desk! The hotel had no staff for a couple of hours and they left their guest with no hot breakfast, expired bread & milk.

Then, we were advised to pack up our things since we were not sure if the hotel was going to be open because the office was unable to reach the hotel staff.

My husband and I pack up our belongings not knowing where we were going to stay. It was so embarrassing & the worst experience we ever had! I did called to see if we were able to come back and the lady that answered was very rude and had no idea what I was talking about. I know other guest felt the same way and have taken pictures of the incident.

I am seeking for a full refund of my stay. I have pictures of proof of everything that i mentioned above.

I hope other guest don’t ever experience what others guest and I did in this hotel.

Friends_and_family Partner

4/10

Poor

29 Jul 2019

Anita

Bathroom & Area needs remodeling

I was in town for a horse show and had expected to have 3 clients with me who did not come. I asked if I would get a different rate and she said no. The room was clean and so was the sink but under the sink the carpet was torn and a hole the size of a large grapefruit was bare. The shower walls looked as if they had mold in the corners..might have been clean but most disturbing. What sounded like an appliance starting up and off woke me each night twice once at 2 am and again at 4:30am I called the front desk as the tv remote did not work and they told me I would just need to press the button on top. it worked to change channels but not to start or turn off. The fruit in the breakfast area on saauturday was damaged (apples had soft spots all over them). I meant to go and ask for a refund but had to leave in the morning in a rush as I overslept. I never thought to take pictures I certainly will next time if I find myself in something like this. It was room 110 AmericInn in Willmar, MN. Staff I dealt with was very nice, but quite young. I felt like it was more like a Motel 6 than an AmericInn.

10/10

Exceptional

21 Jul 2019

Greta

I loved the recliner in my room, really feels like home! The hotel is also super quiet and clean

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