Name: The Muse Sarovar Portico Kapashera
Address: Bijwasan Rd, Kapas Hera Extension, Kapasher, 88-89, Delhi, 110037, IN

4/10

Poor

29 Jul 2026

Abhilekh

Property needs upgrade it’s old now

10/10

Exceptional

11 May 2026

Ramandeep

Was good

2/10

Poor

25 Feb 2026

Charanjit singh

Filthy, bed coverings were stained, food was average and no alcohol.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Ankur

Close to airport , friendly staff . Room was quite dated and clearly needs refurbishment . Food was Ok . Towels , linen were old and turning yellowish . Good for a budget overnight stay close to airport , nothing more than that .

Leisure Family

10/10

Exceptional

27 Nov 2025

Nehal

A

6/10

Pleasant

25 Nov 2025

Raghwan

Not a 4 star hotel by any stretch.

Business_and_leisure Self

2/10

Poor

18 Jul 2025

Aarti

Find a better place!

2/10

Poor

12 Jul 2025

Smriti

We like the service of the staffs but rooms were extremely dirty. Blood stains on the cushions, carpets were sticky with stains, couch was dirty. Overall this property needs good hygiene standard. We stayed in room no 116. Also noticed there is no proper ventilation in the room.

Leisure Family_with_children

8/10

Excellent

09 Jun 2025

Amit

The place is a bit inside, not on the main Gurgaon road, but the property is good.

Friends_and_family Family

2/10

Poor

16 Apr 2025

Chokey

I spent five hours at the hotel with my kids after arriving from a late flight, feeling completely exhausted. We decided to go to the restaurant where some cakes were displayed in the fridge. My son saw one and was very eager to have a slice.

When I asked the server for just a slice, he checked with another staff member, and I was told they don’t serve slices — only full cakes. What was even more disappointing was that they seemed to be discussing the price among themselves in their own language, seemingly deciding on a quote arbitrarily.

All the while, my son was crying and struggling, and despite seeing this, the staff showed no concern or effort to assist. I left feeling incredibly disappointed and frustrated.

This experience was far from family-friendly, and I would not recommend this hotel to families with kids. The lack of empathy and poor service was unacceptable.

Leisure Family

8/10

Excellent

01 Apr 2025

Edwin

Hotel was good! Beds were confy and hotel staff was great! Just the surroundings looked a bit sketchy but it was safe once we walked around

Leisure Partner

8/10

Excellent

23 Mar 2025

Bhavishya

As they had pictures of swimming pool in their gallery at online platforms, they didn't have it actually at the property itself. They said it has been converted into a lawn a few months ago..So that was kinda misleading..otherwise everything was perfectly fine.

Business_and_leisure Family

10/10

Exceptional

20 Mar 2025

Patricia

The room was clean, comfortable, and quite large. Staff were very helpful and responsive.
The breakfast was great with lots of options, including fresh fruit. The staff in the restaurant were exceptionally helpful and attentive. They made sure I had everything I needed.
They also offered a really wonderful dinner.

I was a little nervous arriving late at night, but they have great security and I felt quite safe.

Leisure Self

10/10

Exceptional

20 Mar 2025

John

Excellent Stay

This hotel was great, service good food OK .It was as presented on the website a 4-5 star hotel not something I can say about all hotels in India.It was an excellent stay wish I had booked for longer

Partner

10/10

Exceptional

03 Mar 2025

GANESH

Close to the airport

8/10

Excellent

02 Mar 2025

Lisa

Stayed for long stop over in Delhi. Good enough. No red flags.

6/10

Pleasant

15 Feb 2025

Sujay

The beds were not clean. Bed covers looked dirty. The mangament did change the bed sheets.

The carpet between the beds were not clean. Looked like has not been cleaned for days.

Leisure Family

10/10

Exceptional

14 Feb 2025

Heather

Wonderful customer service

Easy checkin and they were so helpful bringing up our bags and setting up an extra bed for our daughter on short notice.

10/10

Exceptional

13 Feb 2025

Gary

pro: clean,gated, desk staff very amicable a especially considering a 1am check in

con : not nearby IGA aeroport as advertised. 30 min taxi cost around 25$

10/10

Exceptional

01 Feb 2025

Pavlina

Good service but ok hotel.

Self

10/10

Exceptional

02 Dec 2024

Ashu

This was the first time, I stayed at this hotel and I must say, overall a good and clean property with the right staff, eager to take the hospitality to its next level. The hotel’s support staff and the Dining staff were equally courteous. This Hotel is no where near Aerocity. Due to Traffic You must leave one hour early to get to Airport on time.

10/10

Exceptional

25 Nov 2024

Neha

I left my gold chain at their hotel. The housekeeping staff returned it to the front desk and they kept it safely. When I called them, they confirmed that it had been found. The honesty is much appreciated! I will always b grateful for it!

Leisure Family

10/10

Exceptional

29 Oct 2024

Ishitaa

Amazing food and service

I was pleasantly surprised by the level of service at the Debenture. The food was sumptuous and freshly prepared. The staff was quick, responsive and efficient. Overall, an excellent hotel with excellent services.

Friends_and_family Family

8/10

Excellent

17 Sep 2024

Dr S K

-

Partner

10/10

Exceptional

19 Aug 2024

Bhargav

Om Prakash was very warm and welcoming. He knew his job.
Plus, the stay was a comfortable one. No complaints I can think of.

Leisure Self

10/10

Exceptional

18 Jun 2024

Prhem

Good

6/10

Pleasant

12 May 2024

Verified traveler

Great on the surface, but dig deeper.

The hotel’s lobby area is basic, which I do not have a problem with. The hotel room, however, was not clean. I arrived in the middle of the night around so I just wanted to get some sleep since I had to depart for a different city In the morning. The room was spacious and the bed was comfortable for the most part. However, there were mosquitoes in the room and they definitely love me so I had to be extra careful. Breakfast starts at 7 AM and there were plenty of mosquitoes there. I asked for the attendants to do something about the mosquitoes , But the person that showed up to kill the mosquitoes using a zapper showed up 45 minutes into the breakfast experience. By that time a few had already bit me. Breakfast definitely has variety, and in general, the food was decent.

Friends_and_family Family

10/10

Exceptional

24 Apr 2024

Anirban

Always a pleasure staying at this location. We left great memories with parents here.

Leisure Family_with_children

8/10

Excellent

16 Apr 2024

PARMINDER KAUR

The reception staff was not helpful. The restaurant staff was very good. The air conditioner in the room wasn't working properly. Not had a very comfortable and restful night.

Leisure Family_with_children

6/10

Pleasant

21 Mar 2024

david

Staff was excellent and very helpful. Food was good

Had to get up for an early morning flight and there was no hot water for the shower

The rooms are around a central courtyard so if there's a big gathering on the main floor, the noise travels up to the rooms

Leisure Friends

10/10

Exceptional

22 Oct 2023

Edythe

Property was clean. Food service was above average, staff was attentive and professional.

Leisure Friends

8/10

Excellent

22 Sep 2023

HARJIT

Clean and well maintained rooms. Amazing food and good hospitality. It is close to the airport and the city

Leisure Self

10/10

Exceptional

27 Jul 2023

Pradeep

Nothing

Leisure Family

4/10

Poor

29 Aug 2022

Dr. K Selvanathan

Room was clean.Food was good.
Room intercom was not working properly.
Service at reception was poor.Unable to arrange taxi from outside.I understand the is no tie-up with outside taxi service provider.when hotel car is on service the customer can not go out in urgent situations as the hotel is far from the main road.

Business Self

6/10

Pleasant

01 Aug 2022

Desh Deepak

Value for money hotel but needs some refurbishment

The rooms require some maintenance. Bathroom shower pressure was too low. A tile was broken and main window of room was leaking after rain. Locker was not operational

Friends_and_family Family

2/10

Poor

17 Jan 2021

Verified traveler

Not impressed

Verry bad experience. There weee no bar soaps neither shampoos. The shampoos and dental toiletries were chargeable.

Friends_and_family Family

2/10

Poor

25 Aug 2020

Bivek

Avoid

Bad service, not soo clean room, no daily house keeing. breakfast worst with no choices for non-indian, gave me breakfast in disposabile plates. not so friendly staff. I will definetly avoid this hotel in future.

Business

10/10

Exceptional

08 Feb 2020

Verified traveler

Excellent service.
Excellent breakfast.
The room was nice too.

Leisure Partner

2/10

Poor

23 Jan 2020

Howard

AVOID!

Dirty hotel!!! We checked in, and promptly checked out after 30 minutes. Smelly rooms, dirty bed sheets and an awful location. The photography is very clever, i certainly didn’t see a room shown in the photographs! It also states there is a mini bar, no such thing! It’s a dry hotel, the mini bar consisted of some out of date orange juice and a broken kettle!

Partner

6/10

Pleasant

11 Jan 2020

Jacinto

Good for overnight stay transfer to Airport..

Good place to stay for an overnight transfer to airport. The room and service were just ok. There were no towels and insufficient toiletries . Good breakfast.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2019

Verified traveler

Exceptional

Room was clean. The food we ordered was above expectations. Worth..

Partner

8/10

Excellent

29 Sep 2019

Christopher

uality.

It would have been better if I had been warned that taxis were on strike and cars were charging triple rates to the hotel from the airport. And lying about the distance. The hotel food was great and the servers were good. The area is not pedestrian friendly and has no shopping. Hotel is ideal for an overnight stop but should have 24 hour checkin. Rush hour traffic is appalling as you would expect. Even the air in the hotel is borderline toxic.

Self

10/10

Exceptional

21 Sep 2019

A N

Good hotel in the Delhi international airport area

Very courteous and helpful staff. Pretty clean and reasonably spacious room. Excellent breakfast. 20 minutes drive from Delhi airport T3 terminal.

10/10

Exceptional

26 Aug 2019

Verified traveler

I had a very pleasant overnight stay here. Would recommend to anyone on business or leisure.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2019

Verified traveler

Everyone from the shuttle driver to the front desk staff to the porters was very nice and welcoming. The rooms were clean and comfortable and I really enjoyed the breakfast buffalo. I'd stay here again without question if I'm in need of a place to stay in New Delhi.

Friends_and_family Friends

6/10

Pleasant

30 May 2019

Verified traveler

Not a bad hotel for the price you pay. Room is pretty average yet very comfortable.

Friends_and_family Family

10/10

Exceptional

17 Apr 2019

Verified traveler

The staff were friendly, Kind and helpful. The breakfast buffet was amazing and the room was perfect. In room service was great hhe food tasting amazing. Surya was very helpful and caring staff member.

Leisure Self

8/10

Excellent

01 Apr 2019

Dharmaraj

Very Average Hotel and not worth the price

It is not so close to hotel - still takes about 25 to 30 mins. Rooms are old , breakfast spread is OK, not so great and even though there were only few guests, the service was very slow. Taste wise was also, the breakfast was not so great.

6/10

Pleasant

23 Mar 2019

Sukhjinder

Mid range hotel

Room was ok. No shower cubicle so water went everywhere. Water for shower not hot only slightly warm. Noise all night from downstairs I.e tables and chairs moving about. Staff friendly food both for dinner and lunch good.

Partner

6/10

Pleasant

06 Mar 2019

Karl Einar

Dehli visit

OK hotel, a bit dated. Not much in the area, no beer or wine. Only Indian style food

Partner

8/10

Excellent

23 Feb 2019

Manish

GOOD HOTEL

GOOD HOTEL

10/10

Exceptional

12 Feb 2019

Parwinder

Great Service. Extremely friendly Staff.

Family

8/10

Excellent

02 Feb 2019

Desh Deepak

Reasonable hotel for stay in Delhi

Reasonably good hotel. Value for money. Bathrooms need bit of a renovation. Location not too exciting. Parking facilities not available within the hotel.

Family

8/10

Excellent

29 Jan 2019

Abbas

Wedding Anniversary in India.

Very enjoyable stay.The staff were friendly and helpful.Breakfast buffet offered a varied choice.

Partner

10/10

Exceptional

27 Jan 2019

Minay

Awesome staff!

It is unfortunate that I only had one night in this wonderful property because I loved the hotel and the facilities! Abishek and his fellow evening shift colleague (Manoj I think) were very helpful and we were very impressed with their services. Everyone was smiling and made us feel at home. The room was spacious and had everything you need. I would highly recommend this hotel to anyone visiting New Delhi, especially if looking for a place not too far from the airport.

Partner

6/10

Pleasant

23 Jan 2019

Verified traveler

Staff at the in-hotel were rather rude. We weren’t all that hungry as we had a heavy late lunch and this sat down to order only one Chinese fried rice at around Rs 250 cost. After much discussion between the staff they came back and stated that Chinese items were not available and rather recommended we order biriyani and some starters (more expensive). Eventually settled on daal, roti and naan, which was not what I wanted to eat. Everything else about the stay was fine.

Family

8/10

Excellent

20 Jan 2019

Verified traveler

Good for a night stay

Spent less than 12 hours in the hotel. Clean sheets, comfortable bed and a hot shower , can’t complain

2/10

Poor

01 Jan 2019

Mohamed

Terrible

Worst

Partner

2/10

Poor

23 Dec 2018

Verified traveler

It was not great at all .... ........,.............

8/10

Excellent

20 Dec 2018

Verified traveler

Staff is courteous and helpful.Room service is good. Place is not as close to the airport as it's mentioned. The hotel was nice to arrange a taxi drop for us which we paid for. We were there for a few hours (checked in at 11 pm) and checked out at 6 AM. We had asked for a boxed breakfast (which they said can be arranged) but we never got one.

8/10

Excellent

20 Dec 2018

Deepak

Good option close to the airport

Its a decent hotel for the price near the airport.

10/10

Exceptional

10 Dec 2018

Navin

Very helpful staff

Very upscale, clean hotel. Hotel staff was very helpful and welcoming. My parents really appreciated how a hotel staff by name Sharik helped them, he went out of his way to help them. Sarovar hotel family must recognize efforts from such staff members.

Family

4/10

Poor

07 Dec 2018

Verified traveler

Nice hotel lighting system and air conditioning system outdated smoking smell from bedsheets

Expected better
Disappointed
Thanks

8/10

Excellent

02 Dec 2018

mohamed

Good Hotel near the Airport

it was just a transit stay due to long flight connection and its located 5 minutes from the airport.

Family

8/10

Excellent

25 Nov 2018

Ashesh

Liked:
Clean bed linen & towels. Hot shower.
Didn't like:
Staff appeared to be eager to serve but didn't perform / execute!

8/10

Excellent

11 Nov 2018

Verified traveler

There were minor issues with my key working to get into the room, but they were resolved quickly and efficiently.

The room was clean, modern and comfortable

8/10

Excellent

07 Nov 2018

ANDREW

Overnight stay

Stayed for one night as it was near the airport. Fast check in and very welcoming staff. Comfortable bed, good buffet breakfast with choice of omelettes etc and good menu for evening meal, only slight negative, pool water appeared murky.although we did not use it

Partner

10/10

Exceptional

06 Nov 2018

Albie

Good

Always a good stay before a flight. The Rs750 airport drop off that is 10minutes a way is the only negative. You can drive hours in India for that rate

2/10

Poor

06 Nov 2018

Verified traveler

Worst experience

Smelly room. Worst buffet. Rude staff. Unfriendly. Need to say more?

Family

6/10

Pleasant

03 Nov 2018

Lyn

A

The hotel is new, clean, modern with good ambience. I only stayed for one night while transiting in New Delhi. Would have rated it high but I had issue with the service, when I needed assistance in the room I called reception and they told me they’ll send someone but no one came. I followed up and again no one came. I tried to dial the duty manager button but no one answered. On my 3rd call to the reception I was already getting frustrated and finally someone sent a person to assist. I ordered room service, I said I can’t handle any spicy food so I ordered chicken soup to be safe. Told them not to put anything spicy on it but it came in with slices of pepper and I asked them to replace it. Obviously they have issue with customer service or rather they don’t pay attention.

8/10

Excellent

23 Oct 2018

Satyam

Value for Money with Hotels.com

it was a nice stay with good food

4/10

Poor

18 Oct 2018

Anila

Disappointed with the rating

For a hotel with 4 star I expected better facilities. Even though the staff were friendly but the bathroom was not clean, no small towel. No toiletries and smell urine. I will rate it 3.5 rating.

8/10

Excellent

24 Sep 2018

Thomas

Perfect just before going to the airport

Stayed here briefly just before flying home. Rooms comfortable and ad has everything you need. Breakfast was slightly dissapointing and service was slow. It is very close to the airport but unless you are going to the airport the location is quite poor nothing really within walking distance

10/10

Exceptional

17 Sep 2018

A

Great Stay

Great stay. Had a quick 2 night stay before flying out. Hotel is beautiful with great service and comfort. Will use again

10/10

Exceptional

10 Sep 2018

Shabbir

Very good hotel. Good service, staff is courteous.

Amazing