Relais Della Porta

Italy , Naples
NAPLES, Via Toledo, 368
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50 reviews shown

6/10

Pleasant

23 Oct 2025

teresa

Breakfast was fresh. Replenished regularly,when low. Many choices available.

Staff was very pleasant and helpful.

Clean room,but I had to walk up and down stairs to get to it.

Not good for my back and hard to carry luggage.

The hotel still appeared to be in refurbishing stage.
Was told it was a Very old palace.

Location was good. Able to walk to what we wanted to see.

Check other online searches for availability and room rate other than Expedia.
I paid $40. More than my travel companions who booked thru bookings.com
And they both had better accommodations
My room was standard , they had junior suite.

10/10

Exceptional

07 Oct 2025

Richard

Very nice we will be back!!

Leisure Partner

10/10

Exceptional

11 Sep 2025

evelyn

This hotel was a gem in the middle of a chaotic city like Naples. It was in the perfect location, served great breakfast, and the staff was amazing. Alessandro created a wonderful itinerary for the day that I used. I would stay here again.

Leisure Self

10/10

Exceptional

10 Jun 2025

Adeline

The staff.

Leisure Family

6/10

Pleasant

13 Dec 2024

Verified traveler

Not worth the price paid

Wanted to love this hotel, but the rooms have stairs which was difficult for my older group. You also have to enter through a small door behind a large door, take a coin-operated elevator to the 3rd floor to locate the hotel lobby which we found cumbersome, especially with luggage. Experience was not worth the price paid.

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Stephanie

Great accommodations in a historic building

Great stay, great location, great service, perfect weekend!

Business Partner

8/10

Excellent

31 Aug 2024

Steven

The property is brand new so the rooms and the breakfast area are good. There is more work to do to make it perfect, but the new bedrooms are very nice. Anna was very helpful, breakfast was great, and the room temps were adequate.

10/10

Exceptional

27 Jun 2024

JOHN

The property may seem dangerous from the outside because of the natural surroundings but behind the gates it's very safe and it is a unique hotel that starts on the third floor with a historic elevator that brings you up... the staff was tremendous ..Mauricio the night manager and everyone else there very accommodating. Historic rooms all unique.

Leisure Partner

6/10

Pleasant

14 Jun 2024

Thomas

Quick Stop In Napoli

This hotel service was excellent, breakfast was great, and the room was new and refreshing. This place is conveniently located in the middle of “downtown” Napoli. There are some drawbacks, the internet service is spotty and did not work many times… a huge inconvenience when we use our phones for maps, restaurants recommendations, booking taxis, etc. There’s also a $0.10 coin that is needed to go and down the elevator (which they provide for) that seems dated. Finally, our room’s main bed was in a loft. VERY inconvenient when having to go to the bathroom in the middle of the night when half asleep and really difficult to do if one is an elderly person.

Friends_and_family Family

4/10

Poor

12 Jun 2024

Barbara

No safe in our room.

6/10

Pleasant

12 Jun 2024

Barbara

The staff was not friendly. The Wi-Fi at night was spotty, no WIFi the last night of our stay. One person said wine was included, but then we were charged at the end. I will not stay there again.

Leisure Family

6/10

Pleasant

16 May 2024

Verified traveler

The hotel is beautiful, the bed was comfortable, and the breakfast was nice, but the unfriendly staff kind of ruins the experience. Also, our mini fridge was not working throughout our stay, and we really needed it for some small food items. We let them know, but they did not attempt to fix it or replace it.

Partner

10/10

Exceptional

15 May 2024

Andrea

Staff were great. Large rooms. Beautiful hotel

Leisure Partner

10/10

Exceptional

20 Feb 2024

Michelle

Amazing breakfast…best of all of the stays on our trip through Italy. Very well located near sights, restaurants, and shopping. Make sure to show up with .10 cent for the elevator. They will give you more once you check in.

Leisure

8/10

Excellent

19 Feb 2024

Diana

Great location. Rooms were modern and clean with a strange layout. Staff was ok.

10/10

Exceptional

01 Feb 2024

Matej

We were travelling with a baby. We’re happy about everything: friendly staff, incredibly nice room with fancy bed, best possible location in the city. Recommended!

Leisure Family_with_children

10/10

Exceptional

04 Sep 2023

Mikhail

Great place and friendly staff. The rooms are beautiful. Highly recommend.

Leisure Family

8/10

Excellent

08 Aug 2023

Sharone

Great for a first time visit.

Leisure Self

10/10

Exceptional

10 Jul 2023

Elizabeth

The property was unique and beautiful. The breakfasts were sensational. The hosts were incredible!!!

Leisure Partner

8/10

Excellent

29 Jun 2023

Humberto

Enjoyed it

10/10

Exceptional

06 May 2023

Avalon

It was unique and welcoming. Super well located to go and see the city by walking! Staff was accommodating and helpful. Great breakfast. And despite being on such a major shopping street (and when Napoli had just won the championship) it was very quiet in our room!

Leisure Partner

10/10

Exceptional

28 Oct 2022

Lisa

FABULOUS GEM

The service is top notch. Very charming hotel. Little difficult to find but worth the trouble.

Partner

10/10

Exceptional

26 Sep 2022

Bhavesh

The welcome at the property when we first arrived was excellent. We were welcomed by a lady called Estelle who explained the facilities and the interesting history of the hotel. She was always available for any questions we had and even recommended local places to eat and visit. We had a WhatsApp group to ask any questions or raise any issues which was a great idea. The facilities helped us to relax given how busy Naples is. The room was big and spacious and clean and it had a new smart TV. The use of plants in and around the hotel was an excellent idea. The breakfast area was recently renovated and it looks amazing with the high ceilings and original artwork. The breakfast host was so friendly and made sure we had everything we needed when we had breakfast at the hotel. The hotel helped organise our transfer back to the airport which made life so much easier for us. In all, nothing was a problem for the team at this property. We would of course hope to visit in future if ever in Naples. Grazie.

Leisure Partner

10/10

Exceptional

21 Sep 2022

Kathryn

Great stay!

What a place! I was a bit hesitant due to the recent reviews but my husband and I booked it anyway as it looked like a very central location and we do not regret it at all! The building looks normal on the outside and you walk in and the interior is worn down like every building in Naples. Once we get to the floor where the hotel is located and I was in Awe! Beautiful dining area, clean rooms and friendly staff! I would definitely stay here again. A lot of the major sites are walking distance and theres a delicious gelateria downstairs too!

Partner

10/10

Exceptional

20 Sep 2022

Ana

8/10

Excellent

24 Aug 2022

Giovanni

Great

Overall great experience . The staff very friendly and the deluxe suite with balcony city view absolutely fabulous. I will highly recommend .
Thank you Ester for your help
Gianni & Clarissa

Friends_and_family Friends

10/10

Exceptional

15 Jun 2022

Gabriel

Top top hotel in Napoli! Beautiful in the inside and best location! Highly recommended. The stuff are super nice and they even give me free upgrade! Rooms are big and decoration is amazing.
Breakfast yummy! It is a must in Napoli!

Partner

8/10

Excellent

08 Aug 2021

Verified traveler

Good hotel and decent service. We may try it again. Rooms are clean and spacious.

Leisure Family

4/10

Poor

12 Oct 2020

CIARAN

confusing to get to the room. Reception was shut. When I got to speak to a person they made me feel like booking me a taxi would be a hassle for them. Couldn't even FIND breakfast. The room was far, far too big - it was like sleeping in an abandoned warehouse. Also needed repair on the walls, and was generally just really ugly.

Friends_and_family Family

10/10

Exceptional

19 Jan 2020

Verified traveler

A historic villa showcasing the past in a modern renovation

Leisure Family

8/10

Excellent

15 Nov 2019

Verified traveler

Big rooms, friendly staff, good breakfast. Of all the places I visited in Italy, Naples was my least favorite, very dirty and looks run down. I will not go back to Naples.

Leisure

10/10

Exceptional

05 Nov 2019

David

Memorable Stay in Central Naples Location

Great location, surprisingly modern amenities behind the big old door of this former mansion, and plenty of outlets. Will never forget our first impressions: an 18-inch thick, 5-foot high access door cut into the imposing front door and the need to deposit 10 cents to get the elevator to 3rd floor reception desk. (We were there on holiday, so the need for 10 cents was waived.)

Partner

10/10

Exceptional

19 Sep 2019

Margaret

A hidden gem

A wonderful small hotel in a beautifully converted Palazzo in central Naples. So quiet despite the busy main street outside. Comfortable rooms, delicious breakfast and friendly, professional staff.

Partner

10/10

Exceptional

18 Aug 2019

Verified traveler

Great location, beautiful room, lovely staff and delicious breakfast! Very cool building to stay in!

10/10

Exceptional

19 Jun 2019

Verified traveler

Modern bedrooms set in old building. Restored main rooms. Very comfortable with helpful and friendly staff. Central to activities on via Toledo

Leisure Partner

10/10

Exceptional

07 Jun 2019

Verified traveler

Relais Della Porta is a historical building (home of a 16th century scientist and philosopher) converted into a beautiful B&B apartments. The location is great, with many eateries and transport options nearby. Breakfast each day is substantial (full Italian breakfast with cooked American options). Staff are very friendly and helpful.

Leisure Partner

10/10

Exceptional

26 May 2019

Verified traveler

It feels as old as it is which is what we like. Well upgraded to be very comfortable but with a sense of history. Well located in a the vibrant Spanish Quarter. Looking forward to returning in six days. Ciao 😁

Leisure Family

10/10

Exceptional

24 May 2019

Craig

Great hotel , great service and fantastic location

Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Great place to stay in Naples

This is a lovely place to stay in central Naples. Our room was HUGE, with a giant bathroom. The breakfast was excellent. The metro is very close, and you are walking distance to the Archaeological Museum and the good pizza places on Via dei Tribunali. Just note that, because the inn is in an old building, there is a very \"quaint\" elevator, which costs 10 cents to ride! (The inn will gladly give you coins). And, after business hours, the street door of the palazzo is locked, and you will have to enter with a code through a tiny opening.

Partner

8/10

Excellent

21 Feb 2019

Verified traveler

Nice clean room but a hassle to get to

This hotel is in an old building in the center of town. The room was clean, service hospitable and the breakfast very nice. However, If u get in by car, there is nowhere to park or even wait. They need to come downstairs and help you with luggage while you go to park... their \"affiliated\" lot didn't honor the quoted price and was a walk away...

Family

8/10

Excellent

11 Feb 2019

Verified traveler

long week-end

it is a very good hotel. The staff is excellent and always available to help. The breakfast is excellent, with a nice choice. The location is perfect since is in the city center in the middle of via Toledo.
The only disadvantage, it maybe the car parking space (sometime difficult to find on the street or to book in advance with a local garage)

Partner

8/10

Excellent

29 Nov 2018

Mondadon

The hotel was centrally located and was in immaculate condition. The rooms are large with all the modern comforts you would expect. What we didn't expect was rudeness from the staff, who asked us not to eat in our rooms and not to turn on the lights in the dining in order to have dinner.

Whilst I understand that we had a very large group with us (20 people), we were only staying for one night and had the staff been a bit more accommodating, we may have considered staying longer. Go for the location and stunning rooms, but be wary of the poor staff attitude.

10/10

Exceptional

24 Oct 2018

Beth

A wonderful small hotel to stay at- in central Naples- I will be back!
The hotel is new- but has been thoughtfully renovated into a cool hotel- we loved staying here.
It is on Via Toledo- but the wonderful doors for the windows were effective. The staff were very warm, helpful and engaged.
The breakfast was beautiful with excellent coffee and a very good selection.

10/10

Exceptional

24 Oct 2018

Brian

This isn't the posh bit of Naples, so the hotel is behind a strange door and pay 10c every time lift. But you can walk or Metro to anywhere in Naples in minutes. The reception on the 3rd floor is a little odd, but the staff are really good and the rooms immaculate and airy. Unless you can't do stairs, this place is highly recommended. The inclusive breakfast (7:30am to 10:30am) is generous.

10/10

Exceptional

15 Oct 2018

patrick

Nice hotel cleverly fitted into spaces of old pala

Nice small friendly hotel in excellent location, well designed to fit modern rooms into historic fabric helpful and intelligent staff, decent breakfasts. My only reservation (about family room ) was lacj of prior warning about bedroom being on another level reached by metal stairway. OK for me but some might find impossible or worrying. Very good experience in great city.

8/10

Excellent

10 Oct 2018

Verified traveler

Great Location and Beautiful Old Charm!

This B & B is in a great location, right by Piazza Carita on Via Toledo. Breakfast was nice (good coffee) in a beautiful room. Our room was very large, with the bed in a loft upstairs (that is the only downside, difficult to go up and down the stairs; would suggest they advise of that because older people could not stay here). Overall a very pleasant stay.

Partner

10/10

Exceptional

17 Sep 2018

carleen

good location, spacious, clean , friendly check in. It iif driving because no place to pull in. It is a little deceiving from expedia website so call and find the parking lot about 2 blocks away or if you are lucky drop someone with the luggage and park, we had a great stay, would stay again

10/10

Exceptional

10 Sep 2018

Verified traveler

Stylish, comfortable

Great hotel - generous breakfast, convenient location, rooms are large with high ceilings and stylish decor. Modern but sympathetic to the historical. Friendly staff.

10/10

Exceptional

06 Sep 2018

Anthony

Excellent service, very clean, wonderful breakfast w/ Napoli coffee, great location, good people. Overall wonderful stay and will definitely book again at Relais Della Porta!

10/10

Exceptional

17 Aug 2018

Karma

Staff were exceedingly friendly and helpful upon check-in. The room was clean and quiet. We loved the little door to get in after hours. It was a perfect stay.