Name: Soul Art Hotel
Address: Piazza Carità, 32 1 A, Naples, 80121, IT

10/10

Exceptional

07 Jun 2026

Damian

Muy buena atención en todos los servicios! Excelente recepción, excelente servicio de desayuno!

Friends_and_family Family

8/10

Excellent

28 Mar 2026

YUJI

There was no Hot tub.
Shower room drainage was terrible.

Partner

10/10

Exceptional

19 Jan 2026

Judit

Excellent location, rooms are good size and nicely decorated, helpful staff

Leisure Family

6/10

Pleasant

13 Oct 2025

Keen-Wei

the hotel is inside a block and you have to buzz in to get into the building.
the room was fine and minimalist.
the toilet was so uncomfortable to sit on.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Mark

Great stay, good location and attentive staff

Self

6/10

Pleasant

30 Sep 2025

Andrew

This hotel is located inside a building with other tenants. Entrance requires a code to the building. The ad in Expedia represented a 24 hour airport shuttle - there is no such shuttle. The hotel arranges for an airport transfer at a hefty fee. Breakfast begins at 7. I was leaving at 630 when the food was already laid out and I asked if I could grab some morning pastries and was told no.

The rooms are big and clean and decorated in a very simple and simple manner - no couch or chair.

Leisure Self

10/10

Exceptional

08 Sep 2025

Lina

Close to Spanish quarter and walking areas, clean friendly staff. Highly recommend

8/10

Excellent

18 Jul 2025

Dominic

N

Nice, modern style hotel less than 10 min walk to Galleria Umberto. The hotel is clean and the staff are very nice especially the lady that works the dining room during breakfast. The breakfast is basic eggs, bacon, ham breads, pastries, juices and cheeses. The walls in my room had a lot of scuff marks, I’m assuming from people’s luggage hitting the walls. There are a few marks on the bed linen and towels but I could tell they were clean. The proximity to the Main Street (Via Toledo) and square outside the front of the hotel was awful for me. All of the rooms face the street which is a very busy active street and square with vendors, families, emergency services and sirens, motorcycles, etc all day and night. It was very had for me to sleep with all the commotion going on out front sometimes until 3am. I had to sleep with 2 pair of AirPods (pros and maxes) on the 1st night. I spent hours the next day on the hunt for ear plugs. One of the front desk clerks tried to tell me the rooms are new and sound proof but I just smiled and said no, the rooms may have been renovated but definitely not sound proof. My last night I could hear the shower going from the next room over. There’s a giant metal gate at the front entrance of the building. When the gate slams close its very loud and to me sounds like a gunshot. My room was next to reception, directly over this metal gate and throughout each night it was bang after bang. I would stay here again but I would have to bring earplugs.

Self

8/10

Excellent

20 May 2025

Vincent

Boutique hotel recommended

Locating the hotel was not easy, better signage is required though been told by hotel building signage is restricted by council. Once found on 1st floor via 1920s lift very charming. Hotel is modern boutique like the photos. Room was comfortable. Location is central.

Partner

8/10

Excellent

15 May 2025

Helena

This is a very good hotel in a building housing other businesses. We were a little concerned upon arrival because the immediate surroundings are somewhat chaotic. However the hotel itself is peaceful, the breakfast good, and the staff helpful.
The area around the hotel grew on us! There’s an interesting market across the street where the locals shop. And it is indeed chaotic but has its own charm!

Leisure Partner

6/10

Pleasant

06 Apr 2025

Jessie

Gave it 3 stars because although it wasn’t the most comfortable stay, the room was clean and the staff was great, but definitely not worth what we paid. Pros: relatively good location, great staff (breakfast staff especially, were great), good breakfast, clean room. Cons: located in a plaza that had a lot of homelessness and they do approach you. Inconvenient if you’ll be out late - there is a gate that gets locked in front of the building during the evening, and if a staff member is not there when you call, you’re stuck outside. The room was SO WARM even when they tried to fix it, it didn’t make a difference. Safe in room didn’t work.

Leisure Partner

8/10

Excellent

26 Oct 2024

Robert

Oct 2024

Hotel is small on one level in a municipal building. The location is excellent for exploring Naples. The room was very clean and stylish. The staff were friendly and helpful.

Partner

10/10

Exceptional

06 Oct 2024

wael

All staff members were amazing

Leisure Family

10/10

Exceptional

03 Oct 2024

Gerard

Hotel room and reception excellent location is different could do with location and access explanation before going

10/10

Exceptional

19 Sep 2024

faranak

The hotel is very clean , the stff are so helpful and nice.enjoyed my time and i highly recommend this place to z.

Leisure Family

8/10

Excellent

12 Sep 2024

Sammy

Impossible to find at night. We went up and down the block 5x before I called them to point me to their gate. Area outside not clean and looked a bit shady with many different characters. Staff is nice and professional. Hotel room was very clean and modern. Building elevators require you to open multiple doors as if I am living in 1980. Honestly I wouldn't come here again.

Business_and_leisure Partner

10/10

Exceptional

21 Jul 2024

Hannah

Loved our stay here! Staff were always happy to help and the decor throughout the hotel was tasteful. Location is ideal, walkable to the port, very close to metro station and there's a taxi rank directly in front of the property. You're also within a 15-20 minute walk to Naples major attractions such as the Archeological Museum and Duomo. Highly recommend it here.

Leisure Partner

10/10

Exceptional

15 Jun 2024

Lorraine

Hidden gem, perfectly positioned.

We found this hidden gem when we were let down by another stay and had to book very last minute. From the start we found ourselves landing on our feet. Helpful friendly staff in a small, secure hotel within a multi service building, Soul Art Hotel is ideally positioned between the Spanish Quarter and the western end of the Spaccanapoli. Walkable to all main sights, and immersed in Neapolitan energy.
Due to our circumstances we also stayed in their sister property within the same building; Piazza Carita Boutique Hotel.
A small but tasty breakfast buffet accompanied by perfect cappuccini served in the Soul Art whether staying there or the Boutique sister. Both are separated by just 2 floors and the building foyer.
We wouldn’t hesitate to choose either again.
On a practical note, many hotels in Naples are within multi purpose buildings and therefore sometimes not obviously marked. You can find this property by standing in Piazza Carita and facing Burger King. Number 32 is clearly marked to the right of BK. Check in is likely to be time sensitive according to building concierge hours so it’s worth checking the booking info for that.

Partner

10/10

Exceptional

04 Apr 2024

Akshat

Location: We loved staying near Piazza Carità. It was close to many areas of interest and the metro. It was also extremely lively and walkable.

Property: Clean and accommodating. Our flight was delayed and it meant we would miss a night at the hotel. They were super helpful in adjusting our booking. A hassle-free experience. Special thanks to Expedia support for helping with this.

Overall, had a great time and would stay again.

Leisure Partner

10/10

Exceptional

29 Jul 2026

Leo

Veramente un bell’albergo nel cuore di Napoli.

10/10

Exceptional

17 Jul 2026

Stefano

Sono stato molto bene in questo albergo. Posizione perfetta in Via Toledo, camere pulite, personale gentile e disponibile. Lo consiglio.

Self

10/10

Exceptional

15 Jul 2026

Bjorn

Vreemde ingang maar eens in het hotel was alles perfect.

Partner

4/10

Poor

14 Jul 2026

Pasi

Hotellin rakennus on epäsiisti ja hieman epämääräinen. Hotellin omat tilat ovat siistit ja modernit. Ongelmia ilmastoinnin kanssa minkä vuoksi meidät siirrettiin kahteen erilliseen huoneeseen varaamamme ison sviitin sijaan. Emme olleet tähän tyytyväisiä, koska olimme maksaneet yhdestä isosta sviitistä joka olisi toiminut meidän perheelle. Edullisempia huoneita olisi ollut netissä saatavilla mutta meitä ei siirretty niihin eikä henkilökunta pystynyt hyvittämään mitään huonetyypin vaihdosta. Vastausta emme ole saneet kirjalliseen hyvityspyyntöömme. Henkilökunta oli ystävällistä, mutta eivät tehneet asialle mitään.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

fernando

Foi uma guerra conseguir o segundo cartão / chave. Apenas o gerente tinha autorização mas não estava no local apenas no segundo dia de tarde consegui. A limpeza do quarto é bem ruim. A hidro quando utilizada expeliu uma “ sujeira amarela” que estava retida no encanamento interno. O ar condicionado não gelava mesmo com a temperatura em 19 graus Ceslsius. O hotel não tem staff para ajudar com as malas , vc que se vire. Muito precário. A atendente do café era muito simpática e prestativa, ela realmente é muito boa.

Partner

8/10

Excellent

09 Jul 2026

Stig Ove

Rent og pent. Hjelpsomme og hyggelig personale. Ligger i nord enden av shopping gata via Toledo. Taxi holdeplass rett utfor døra

10/10

Exceptional

15 Jun 2026

DANIELE

Camera e bagno con vasca idromassaggio molto grandi e puliti. Buona la colazione e personale gentile e sempre disponibile.

Partner

10/10

Exceptional

10 Jun 2026

Renier

Perfecte locatie en heel vriendelijk personeel. Voor weinig geld zorgde ze voor een perfecte luchthaven transfer.

Family

10/10

Exceptional

05 Jun 2026

Ragnhild

Meget fornøyd med alt. Midt i sentrum, lyst og trivelig hotell og rom med god plass. Veldig god frokost. Topp fornøyd og kommer gjerne tilbake.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Stefan

After some difficulty finding the entrance we found a really nice and high standard hotel.

Partner

8/10

Excellent

07 Apr 2026

Silvio

Ja

10/10

Exceptional

11 Mar 2026

elisabeth

Hôtel qui se trouve sur la place, avec les commerces à proximité, tout comme le métro et les bus.
Le personnel est très sympathique, clin d’œil à la personne qui s’occupe des petits déjeuners qui est aux petits soins. D’ailleurs le petit déjeuner est très bien.
L’hôtel est propre et agréable et permet de retrouver un peu de calme après la cohue extérieure.
Bref, je le recommande vivement.

Partner

6/10

Pleasant

10 Feb 2026

Anna

Arredamento molto bello, pulizia ottima e personale molto gentile e sempre presente.
La camera in cui ero non era molto insonorizzata e si sentivano tutti i rumori esterni.
Colazione discreta, sia dolce che salata.
Consiglio di mettere delle ciabatte monouso nelle camera in quanto non presenti ma molto utili.
I kit cortesia in bagno risultano piccoli e in plastica: l’introduzione di dispenser ricaricabili migliorerebbe comfort e attenzione alla sostenibilità.

Business_and_leisure Self

10/10

Exceptional

15 Oct 2025

Annamaria

Hotel moderno a pochi passi dalla metro Toledo. Camera molto ampia e bagno con una grande vasca idromassaggio. Colazione con ottimi prodotti. Tutto il personale gentile e sempre disponibile.

8/10

Excellent

17 Sep 2025

MARTHA

Es un hotel muy céntrico justo en medio de la zona centro y la zona de Chiaia muy cerca del puerto.
El hotel es nuevo, las habitaciones son muy amplias y tienen todos los servicios y detalles muy modernos, sin embargo, es solo un piso de un edificio viejo. Todo Nápoles es muy caótico, cuando llegas al hotel te sientes en tu refugio. El personal muy amable. Aunque hoy tuvieron lleno total y se acabó el desayuno, pero no me lo cobraron. Gracias por todo

Leisure Family

10/10

Exceptional

16 Aug 2025

Marina

Optimal.

Leisure Self

10/10

Exceptional

15 Jul 2025

Leonardo

Experiência Maravilhosa!!!!

A entrada do hotel assusta um pouco, pois o mesmo fica no primeiro andar de um prédio comercial, mas ao chegarmos no andar do hotel, que fica no piso um, já ficamos encantados. Hotel lindo, moderno, instalações confortáveis a obras de arte espalhadas por todos os lados. Atendentes extremamente solícitos e educados em especial a barista que preparava nosso café de forma exclusiva e personalizada todos os dias e sempre nos tratava com maior gentileza e simpatia.
Roupa de cama e banho de excelente qualidade, quarto
Limpo e clean. Amamos muito!
Sem falar que a localização do hotel é muito boa, conseguimos fazer muita coisa a pé. Área extensa de comércio e restaurantes nas imediações. Super recomendo!!!

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

yumiko

外観からは想像出来ない快適さ。

お湯が不安定で途中で低温になってしまう事以外は非常に快適。
ロケーションも良く、次回も泊まりたいと思うホテルでした。

Friends_and_family Family

4/10

Poor

03 Jun 2025

Gaëtan

Very noisy room

Very Noisy room, no insulation, someone plays video on is smartphone during the night, impossible to sleep, at 8am, construction strats just behind the window....horrible !

Partner

10/10

Exceptional

30 Mar 2025

Federica

Albergo nel centro di Napoli. Comodissimo per visitare la città. Camere spaziose, luminose, pulitissime e dotate di ogni confort.

Leisure Family

10/10

Exceptional

01 Oct 2024

ALAIN

Très bien situé sur via Toledo au centre ville !
Grand appartement divisé en trous suite pour 6 personnes.
A conseiller

Friends_and_family Friends

10/10

Exceptional

31 Aug 2024

Gabriela

Localização excelente, a poucos passos da principal rua Toledo e muito proximo da estação de metro toledo.
Quarto amplo, todo renovado, staff simpatico e prestativos.
O hotel fica dentro de um prédio comercial, quando chega, é necessário internar e prontamente abrem a porta.
Quando voltar a Napoles, com certeza ficarei novamente

Friends_and_family Family

6/10

Pleasant

16 Jul 2024

Thomas

The hotel is perfectly located in the center of Naples. The only problem they have are serious construction issues. We had been assigned three rooms with severe issues before we finally got a good room. In the first room, the window fell out of the frame after opening it. Second room could not be opened, and the AC was broken. Third room could be opened, but inside it was terribly hot - AC was out of order. Fourth room was good. However, the staff was very kind and coped well with the situation.

Leisure Partner

8/10

Excellent

15 Jun 2024

Quintin

La entrada no está debidamente indicada

Leisure Family

10/10

Exceptional

02 Apr 2024

Nathalie

Parfait