Melrose Napoli

Italy , Naples
NAPLES, Vico Ii Quercia 4 Floor 2
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75 reviews shown

2/10

Poor

30 May 2026

KORHAN

Terrible hotel, two days no A/C very poor management. If you open window very big noise from the street because there is too many bars. They call it HOTEL but level is more close to hostel

Family_with_children

10/10

Exceptional

24 May 2026

Lynn

Great location and responsive hosts. Recommend

Friends_and_family Family

10/10

Exceptional

21 May 2026

Michele

Our stay was lovely. The room was spacious and the location was perfect for exploring. We were a family of four in a family room. Close to metro in the historic center. The staff was friendly and helpful and the breakfast was a wonderful touch! Also, there is an elevator for those who need it.

2/10

Poor

14 Apr 2026

Wendy

Do not book this place.
No staff onsite.They contacted us direct via WhatsApp and demanded we pay via a third party. We tried to contact them via the phone number on their website and it was disconnected. We had to contact Wotif, who verified the message was from the hotel and not a scam. Copies of our passports also had to be sent before arrival.
The lock on the room was broken.
The glass door of the bathroom and in the shower is weird.
Noisy outside with bars located below the window of the room.
We waited around for the breakfast they didn’t provide. They claim they left a note, but there was not anything.
This was the worst experience and ruined our stay in Napoli.

Family_with_children

10/10

Exceptional

21 Mar 2026

Sylvia

Such a cute place to stay, cozy and modern. I loved how spacious the rooms were. Away enough so it's not too loud outside, but there are plenty of cute pubs downstairs and a pizza place called OWAP around the corner. The place was clean and well kept. Breakfast was wonderful and the staff was so attentive and helpful.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Madeline

We loved our stay here! First, the location was excellent and easy walking distance to many sights and places to see. Second, the staff was wonderful and helpful. Third, the breakfast was very tasty! I also have to say that everything was clean and ready for our visit. We were able to keep our luggage before check in on our arrival day and were able to store for the day before departure as well. I would highly recommend staying here and will stay next time I return to Napoli!

Family

6/10

Pleasant

20 Jan 2026

Rehana

The staff was nice , we were able keep our luggage

6/10

Pleasant

27 Oct 2025

richard

On Expedia it said breakfast buffet, it was not. It was continental and they bring you what you ordered the night before. The location was good

Leisure Partner

10/10

Exceptional

22 Aug 2025

Serafino

Francesca and the Melrose staff were hands on “All the time” Great location, only a few feet away from Spacca Napoli. Great Bars next to the location, great drinks. amazing vibe.
Family room was perfect for the 4 of us .
Strongly recommend this location.

Leisure Family

10/10

Exceptional

16 Aug 2025

Samuel

Really nice bed and breakfast in the heart of Napoli center. Tons of amazing restaurants around for lunch and dinner and the hotel breakfast is delightful. Highly recommend this spot.

Business Self

10/10

Exceptional

14 Jul 2025

Darrell

The private lobby on the 2nd floor converts this property into a luxurious experience adjacent to the Spaccanapoli. Below you’ll find open air bars with people meeting up with friends. It’s a very charming location. The breakfast in the morning can be delivered to your room or you will book an appointment with the staff for the breakfast room. The portions and options were very generous. Finally, we used this location as a base to walk down to the ferry and train stations. It’s about a 15-20 minute walk, but we were able to see Pompeii, Capri, and Positano all on separate days from this home base.

Leisure Family

8/10

Excellent

24 Jun 2025

Miya

Great stay

The receptionist Francesca is really friendly. We appreciate her service. The room is good , clean and comfortable. Only one down point is safe door is broken, so it kept opening.

The buffet breakfast is average, but Francesca made orange juice for us. We really appreciate it.

Great hospitality , clean room and an amazing location.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2025

Christine

Naples vacation

We had a wonderful stay at the Melrose. The hostess was absolutely wonderful. She checked us in smoothly when we got there and our room was totally ready for us. Then the next day she made a beautiful breakfast for us. There were groups before us and after us and boy was she hustling! She also ordered us a cab and was never too busy to help, even though she had so much to do. The location was excellent… Right in The heart of historic Naples. We walked to dinner and to our activities easily. I would highly recommend.

Friends_and_family Family

8/10

Excellent

12 Jun 2025

Jennifer

Welcoming

The host was great. Housekeeping provided such personal service at our breakfast. So many great options- food just kept coming fresh and ready.

Friends_and_family Family

6/10

Pleasant

07 Oct 2024

Lisa

Location is very central, room was clean, the host was good but room we stayed in only had window to hotel hallway that had a loud elevator. We could hear the elevator and noise from main door opening all night. Hotel has bar right outside and we could hear a lot of noise on the weekend when the bar was very busy even though our room was on the inside of the hotel. I would not stay here again.

Leisure Friends

8/10

Excellent

17 Sep 2024

Verified traveler

Quaint little hotel very well situated and walking distance to everything there is to see in old Naples.
Highly recommend and would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

06 Aug 2024

Stephanie

Hot, hot, hot!

This hotel is not one I'd return to. We stayed at their featured room, so we have 2 floors (2 small beds up some dangerous steps). Its down an alley that you can not get to via car and its in a business building. You need to whatsapp them with your arrival time so there is someone there, otherwise no one is on site or reachable. We got buzzed in and there is this small oldschool chained elevator. While I was going up with 2 luggages and my daughter, my husband was in the \"lobby\" stepping on cockroaches. Yes, you read that right. Cockroaches everything in the lobby of this building. We check in and walk into the room. Pretty room on first site but as youre in there it get hotter and hotter. The ac is no where near accurate to cool the room. We left for the remainder of the day and returned to a room that cool but not cold. During the night something happened and we all woke up in a sweat. The ac was not working. After calls to the employee who checked us in (who told us not to message him when he is not working), attempts to call the hotel via their phone number ( I called and hotels.com called all to unanswered phonecalls), the employee gave me the number to the owner. She sent over her elderly father to take a look. What was his response? to clean the filters. No actual handyman who know ACs came to check it out. The end result? A hot room.
Listing states AC. This is a lie.
Listing states restaurants. This is a lie.
The entire listing is fraudulent.

Friends_and_family Family

2/10

Poor

30 Jul 2024

Marilin

The B&B. Was really nice. But unfortunately I slept on the top bunk. And woke up approximately 20 bites. I’m pretty sure it might be bed bugs.. I hate writing this review because the staff was nice. And every looked nice but itch that I feel it’s terrible. The other two people that I travel with slept on the main floor and they were fine.

Leisure Family

10/10

Exceptional

24 Jul 2024

Keyur

Property and location were great. Stefano was over the top in making sure we were taken care of. The AC was not cooling and even after service, the room never really got cooler but we had the two story room with loft so we were made aware that it might not cool as well as regular rooms. Overall, great stay, highly recommend and would stay again.

Business_and_leisure Family_with_children

2/10

Poor

12 Jul 2024

Bonnie

Stay if time and heat doesn\"t matter

It was a great location and cute room. However, the air conditioner did not work and it was 94 degrees in the room. They waited until 7:30pm to tell us they couldn't find someone to fix it and said they would refund money. (Still awaiting refund). We couldn't find close accomodations for 4 during busy season except one a ways out. However, we were only in Naples 2 days and lost a whole day on this situation. Can't refund my time or misery. Very sad. Missed seeing a lot of stuff and was miserable in the heat. Tried a cold shower, but water pressure was low. They did not assist with finding other rooms open or locations.

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Vane

Great experience… highly recommend

Leisure Family

10/10

Exceptional

28 May 2024

Virginia A

Stephano was wonderful and so was the breakfast. Enjoyed having A /C which was a definite plus. Good size shower and bathroom and comfortable bed.

Leisure Partner

6/10

Pleasant

28 May 2024

Joan

The staff was not available at all after check in although Stefano was wonderful before and during check in. We also were not able to have breakfast either day before our train as the times for early breakfast was booked already.

Leisure Partner

10/10

Exceptional

27 May 2024

lana

Modern & clean

Family

10/10

Exceptional

14 Apr 2024

Lauren

Great location, super helpful staff, comfortable room.

Leisure Family

8/10

Excellent

08 Apr 2024

Corrine

Naples is a busy place. The area around the hotel was no exception. Sound proofing was good, but needed to open the window to cool off and then it was loud until late.

Close to subway and lots of shopping and restaurants.

Hotel is nice but entrance to the building was in need of update and felt sketchy. Was not sure I was in the right place.

Breakfast was good but had to be scheduled. Only one table.

No place to pull up and drop off luggage as it is on a pedestrian only street.

Also staff is only on sight part of the day, mostly morning. If you need anything later in the day/ evening you are on your own.

Leisure Family

10/10

Exceptional

18 Jan 2024

Verified traveler

Would stay there again!

Great location, friendly staff, and a wonderful breakfast. It was also very quiet. The only down side was the bathroom door. The door is a frosted glass with a large gap at the bottom and top.

Friends_and_family Family

2/10

Poor

02 Jan 2024

Xin

Do not book this one.

Very bad experience. It says non-smoking room but the smoke smell almost triggered my asthma at night. The room’s also extremely small on the first level.

Friends_and_family Family

10/10

Exceptional

26 Dec 2023

Carroll

Great hotel in a great area. Very walkeable and close to the metro. Stefano was incredibly accommodating and helpful. Made a great breakfast too! Thanks!

10/10

Exceptional

13 Dec 2023

CHRISTOPHER

This is a great place for those who want to be close to good shopping, dining, and tourist attractions. It is only a 5-minute walk to the Dante metro station which can take you to other areas of the city and to the central train station. Stefano was very helpful, and the breakfast was delicious. Highly recommend!

Leisure Family

10/10

Exceptional

23 Oct 2023

Kelly

This place was located in a perfect spot. The staff was excellent and the rooms were spotless. The breakfast was amazing and I would totally recommend this place! It was perfect!

10/10

Exceptional

26 Sep 2023

Miranda

This place gets top marks for a comfortable bed with a clean washroom and a fabulous host in Stefano. The location is ideal; close to the old part of the city and a short walk to the port. This is not a traditional full service hotel I. That the front desk is open on a daily schedule, however Stefano explained well how to access the hotel after hours and gave us a map of the area when we checked in. We had a lovely breakfast and espresso in the morning and Stefano arranged transport for us to Herculaneum and our next stop. We would recommend MelRose Napoli to anyone. Grazie Stefano!

Leisure Partner

10/10

Exceptional

25 Sep 2023

LARA

We enjoyed the loft for my daughter to sleep in. We had to ask at a restaurant where the hotel was as it wasn't really clear from the outside of the building.

Leisure Family

10/10

Exceptional

23 Sep 2023

Jeffrey

Stefano (the general manager) is a rockstar. He was waiting outside with a smile and made our visit. He knew the area, had great recommendations, and the Melrose is a gem. Do yourself a favor and book it for yourself. You won’t be disappointed.

Leisure Family

10/10

Exceptional

22 Sep 2023

Kyle

The hotel itself was wonderful as was the breakfast! Staff couldn’t be better.. was a bit tricky to find as it was down a narrow alley but all else was great!!

Leisure Family

10/10

Exceptional

19 Aug 2023

Erez

Great place, fantastic location. Stefano is running the place perfectly and is very helpful

8/10

Excellent

02 Aug 2023

Stephan

The staff were very helpful and kind, and extremely responsive at answering any question or helping with anything. Our room was simple but clean and nice in a very good location for walking to many things of interest. Our only complaint is that the air conditioning did not really work in our room, and even after running the A/C for several hours the room didn’t really cool down that much.

Leisure Family

10/10

Exceptional

31 Jul 2023

Nicolas

Best host !

8/10

Excellent

17 Jul 2023

Clarice

The hotel was very nice. The room is updated and modern. Limited hooks for towels and clothes. We stayed for three nights as part of a two week Italy vacation. The service was excellent and very helpful. The breakfast was limited. Our only issue was that our room had a loft with a twin bed where our son slept. The loft was hot (it was the middle of July and very hot). We were able to tolerate it by buying a fan and running the AC very low. So our son was okay and we were very cold. The hotel offered to change the room, but I think they’re all loft style. Just FYI if you plan to stay in the loft in summer. Otherwise, nice room.

Friends_and_family Family

10/10

Exceptional

02 Jul 2023

Afshin

We had a very pleasant stay in Melrose Napoli. The hotel is centrally located and the room was very nice and comfortable and staff (Stefano) was very helpful and polite. I would definitely recommend this place for a stay in Napoli.

10/10

Exceptional

30 Jun 2023

Katrina

This darling boutique hotel is perfect! The location makes everything walkable as many shops, restaurants, churches and key sights are right around you. The room (a quadruple, for our two adults/two teens) was stunning. Comfortable beds. Immaculate cleanliness. Most of all though, Stefano, the General Manager was most helpful. Life can throw curve balls and we had an issue with our AC. He quickly stepped in to help to make it better and make sure we were all comfortable. It was the very best in customer service. He also helped to arrange transportation for an early morning pickup to the airport. This place is a must stay that will complete your time in Napoli.

Leisure Family

8/10

Excellent

27 Jun 2023

Ricardo

Bien ubicado, en una calle peatonal muy concurrida, por lo mismo un poco ruidosa de noche.

Leisure Family

10/10

Exceptional

26 Jun 2023

Júlia

Great little hotel. Very centrally located. Stefano, the hotel manager, was very professional and responsive. The bed was comfortable, tasty breakfast included, very clean. A little close to the touristy trap areas but convenient to other more fun areas to explore as well.

Leisure Partner

2/10

Poor

15 Jun 2023

Melody

Strongly suggest staying elsewhere

This was the worse experience we had in any stay in Italy during a 3 week trip. Stephan who worked reception was extremely rude & difficult to communicate with. The room was very small. It was difficult to walk in front of the bed. The twin bed at the top of the stairs was an uncomfortable. Breakfast was only served at specific time slots for 1/2 hr. You need to sign up early or you won’t be able to eat breakfast when you might want to. We didn’t find this to be very convenient.

Friends_and_family Family

10/10

Exceptional

29 May 2023

William

Hotel and staff were great. Driving in town was very crazy. Wild Wild West.

Leisure Family

10/10

Exceptional

14 May 2023

Giovanna

Property is right in the middle of the city centre. Staff so friendly and helpful . Would stay again next time in Naples.

10/10

Exceptional

04 May 2023

Kelechi

Had a nice stay with my siblings. Front desk was very polite and accommodating. Next time in Naples I'll definitely consider staying here again. Very convenient location, would recommend.

Leisure Family

10/10

Exceptional

26 Apr 2023

Verified traveler

Exceptional

We were greeted warmly at reception; everything was clearly explained. Especially nice was the wonderful explanation of the things to visit in the area.
At our request, they ordered a taxi for our 4 AM departure to the airport the next day, even requesting a taxi that would accept credit card (100% successful).
Great location.
The room was very nice and very comfortable. Hotel and room very clean.
Would definitely stay at Melrose Napoli again.

Partner

10/10

Exceptional

11 Apr 2023

Rebecca

Excellent staff, modern facilities, and great location.

Leisure Family

8/10

Excellent

18 Mar 2023

Deborah

Booked this property to be near friends everything was great

Leisure Self

10/10

Exceptional

19 Jan 2023

Kim

Property was conveniently located near Dante train which enabled easy travel around the city. The hostess was also extremely friendly and accommodating. Room was unique and fun.

Leisure Family

10/10

Exceptional

25 Nov 2022

Rajiv

Great location, lots of great restaurants, snd excellent staff

Leisure Family

8/10

Excellent

16 Oct 2022

Lisa

I was there at the end of September 2022 during a rainy season. I was in suite #2 and it smelled of sewer the entire visit and the noxious smell did waken me overnight. The staff poured bleach down the shower but I was sometimes dismissed when I was told I just needed to open the windows. When we switched to a bigger room to accommodate more persons room #5 was excellent.

Leisure Family

8/10

Excellent

16 Oct 2022

Lisa

This was a great guesthouse that is easily missed as it is in an alley and if you fly in during the evening, there are bars and action and not well identified. The communication was excellent in how to access the guest house after hours. The breakfast is continental [tea/coffee/juice with sweets and yoghurt, unlike the photos where meats and cheeses and fruits are displayed. We definitely felt we made an excellent decision to stay there and highly recommend.

Leisure Family

10/10

Exceptional

05 Oct 2022

Kevin

Katerina and Martina were wonderful! The room was very nice and very comfortable. Pretty bathroom and loved the shower.

Leisure Partner

8/10

Excellent

03 Oct 2022

Alfredo

The room was clean and as shown in the pictures. Amenities within the room were good, but no other amenities were available.

Leisure Family

10/10

Exceptional

31 Aug 2022

Verified traveler

Naples isn’t the nicest area but this boutique hotel is awesome. Caterina who was at the main desk was awesome and had our next days breakfast items like juice and yogurt put in our room the night before as we had to leave very early.

Leisure Family

6/10

Pleasant

15 Aug 2022

Lyudmyla

Very cute property but our room was right in front of the check out desk (like 1 meter away) and there was zero sound proofing so we heard the receptionists talk all the time. Same for the windows to the outside, zero sound proofing and we were in an area that had bars & restaurants … so we heard the music and the conversations all night. Not much resting happened during our stay at this location.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Baiming

Great location and nice room.

Friends_and_family Family

6/10

Pleasant

24 Jul 2022

Oliver

Very nice hotel but frankly shocking and rude service from the owners with zero consideration for the fact we have 2 small kids.

Friends_and_family Family

10/10

Exceptional

20 Jul 2022

Imaan

Lovely stay!

Very cute, modern space off a little pedestrian side street. Comfortable and very quiet (especially considering the very lively bar downstairs). The staff was lovely and the room immaculate. Would definately stay there again.

Friends_and_family Family

10/10

Exceptional

19 Jul 2022

Haley

Very neat hotel, great location, super clean, accommodating staff, highly recommend!

Friends_and_family Friends

10/10

Exceptional

17 Jul 2022

Melissa

Fantastic service

The staff was professional and very friendly! Two days we had very early starts and the staff went out of their way to deliver goodies for us to take with us. The AC worked great! It was much needed during our summer visit.

Friends_and_family Family

10/10

Exceptional

12 Jul 2022

Mira

This property looks like just like the pictures. Very clean and modern. Staff (Caterina and Martina) was very accommodating and friendly. From check in to check out there was constant communication which was very much appreciated. We ordered our breakfast the evening before and had it delivered to our room (our preference) or you could eat in the dining area which we never utilized. The air b n b is located in a building on the second floor. There are other tenants in the building, but they provide you with an electronic key to enter the building as well as to enter the floor where the suites are located and then you use the same electronic key to enter your room. Lots to see and do around the area. If you like to walk it’s about 20 minutes to the port Beverello if you are catching a ferry to Capri or one of the other islands. It was about a 6 min walk to the Santa Chiara which has beautiful majolica tiles in a lovely garden. The Via Toledo is right around the corner. Lots of shopping on that street and at one point it becomes a pedestrian thoroughfare and takes you to the sea. It’s about a 25 minute walk to Castel Sant Elmo (taking the funicular) which has the most amazing views of Naples, Vesuvius and the Bay of Naples from the top. We would stay here again!!

Leisure Family

10/10

Exceptional

08 Jul 2022

Mohamad

Nice staff very respecfull, help and gentil.
Local is very ideal.
Not noisy as written before
I highly recommande to family

Leisure Family

10/10

Exceptional

06 Jul 2022

Carlos Saucedo

Clean and fresh

Leisure Family

10/10

Exceptional

05 Jul 2022

Maria

Nice Hotel

The room was clean and comfortable, and the staff was very friendly. We were able to walk to many shops and restaurants.

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Rebeca

The room was clean and the staff was fantastic. Very friendly and helpful. The location is good, the neighborhood is a bit too busy but many places are walkable. We recommend it.

Leisure Partner

6/10

Pleasant

29 May 2022

Cleber De

Employees are wonderful! And place is very clean.
They need to inform other residents to NOT talk on the corredor after 10 PM and to teach people on how to close the lift’s door as people kept slamming it all night long. I had to tell other residents to be more quiet as they were chatting and drinking in front of my bedroom. Also, they need to inform residents that the key card needs to be returned at the end of the stay as I was not told to do so. In the U.S, we don’t have to return the key card.
Everything else was wonderful and I recommend this hotel.

Leisure Family

10/10

Exceptional

02 May 2022

William

The hotel is perfect. It is very well located, the rooms are gorgeous and the staff is lovely. Breakfast was great too.

Leisure Partner

8/10

Excellent

31 Mar 2022

Athanasios

Fantastic apartment in a very central location.
Angela was ver friendly and gave guidance of all the go to places.

Leisure Family_with_children

10/10

Exceptional

21 Mar 2022

Claude

Just a nice place in a really good area for us. Felt very local and friendly. Recommend to those who like the local feel. Hotel was quaint and comfortable. All good.
Claude, Anika and Mariève.

Leisure Family

10/10

Exceptional

28 Oct 2021

Cheng Wei

This little hidden gem of hotel is in the midst of city center and close to all main attractions but yet located on a quiet resident street. The hotel is on the second floor of an apartment building with security entry. The rooms were recently renovated and have nice modern sleek design features. Both Angela and Martina, the front desk staffs are excellent in providing directions and recommendation to the beautiful chaotic city of Naples. They delivered breakfast to your bedroom if you wanted instead of eating in the breakfast room. We throughly enjoyed our stay in this hotel and will book it again if we come back to Naples. Highly recommend you come to Naples.

Leisure Partner

10/10

Exceptional

19 Jul 2021

Verified traveler

Wonderful place; central and clean! The staff is AMAZING!!

Leisure Friends

10/10

Exceptional

04 Mar 2020

Marcelina

The owners of this property are lovely. They are very helpful with anything you might need. The room was clean and had very beautiful high ceilings + a small balcony. Overall, I would recommend staying here :)

Leisure Partner