Palazzo Pandola Luxury Suites

Italy , Naples
Naples, Piazza Del Gesa Nuovo N 33
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50 reviews shown

10/10

Exceptional

18 May 2026

Rebecca

A beautiful hotel in a great location. The staff were really friendly and very attentive, especially at breakfast.
The only problem was the noise levels outside the hotel at night - large crowd outside until around 2am (probably only at weekends as we experienced it).

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Kathryn

Our room smelled like sewage - it was also VERY loud - although they provided ear plugs, I wished it had been somewhere so we were prepared. The location is cool if you are there for the party scene - it wasn’t ideal with kids. The breakfast was great and the staff was very accommodating.

Family_with_children

8/10

Excellent

22 Feb 2026

John

Staff was the best. Free breaksast was a win. Balcony overlooks Piazza but that means many people making noise late at night. Many resaurants close by and some shopping very close. Rooms are nice a little dated but that has its own charm. We enjoyed immensely. Bring an adventurous spirit!

Family

10/10

Exceptional

07 Nov 2025

Nicholas

This hotel was the best. Great location and was not noisy at all. The rooms were immaculate and breakfast perfect. I will highly recommend this place to my friends

Self

10/10

Exceptional

16 Oct 2025

Michelle

Lovely stay, and the staff was so kind and helpful

Leisure Self

10/10

Exceptional

15 Oct 2025

Teresa

The place is amazing. Clean and well maintained. Gorgeous views from the balcony. Always plenty of choices for breakfast. Walkable for dinners and sites.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Chelsea

My room felt like a luxury suite with an amazing view of the square! Would definitely stay here again for my next visit to Naples. The staff were so accommodating and friendly too.

Leisure Self

10/10

Exceptional

05 Oct 2025

Pauline Ann

Beautiful apartment and great staff. The area is not safe in the evenings.

Leisure Partner

8/10

Excellent

03 Oct 2025

Jose a

Nice Spot in City Center

Very Nice and Clean Hotel near everything.

Partner

10/10

Exceptional

30 Sep 2025

Laura

Amazing place- staff went absolutely above and beyond to make sure our honeymoon stop here during our Italy trip was special. Would 100% recommend and go there again! It felt like an odd spot to find such a beautiful place but it was so worth the stay.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Caroline

Beautiful, traditional property, lovely location and friendly staff

Leisure Partner

10/10

Exceptional

27 Sep 2025

Teresa

We loved the mini door access to this wonderful location (the huges doors are prevalent in the older palaces). Breakfast was outstanding. The room was outstanding with double doors opening onto the plaza and views. Truly a superb property,

Leisure Partner

10/10

Exceptional

13 Sep 2025

David

We loved everything and the breakfast was great-the lady who made the breakfast and kept rooms clean excellent! Loved our stay here
Kind regards,
Dave & Margaret

Leisure Partner

8/10

Excellent

10 Sep 2025

Alexandre

Great but needs cleaning

Great little hotel,a bit dated and some cleanliness issues, lots of hair stuck on the shower head.

Great service and very welcoming staff with a great location.

Included breakfast was good and simple.

Partner

10/10

Exceptional

03 Sep 2025

SANJA

The property is real Italian experience, loved it!

Leisure Friends

10/10

Exceptional

31 Aug 2025

Sandip

Great location and polite staff

Leisure Family

10/10

Exceptional

19 Aug 2025

Jaime

Staff were very kind and responsive. It is in a great location with access to food/shopping/sightseeing!

Leisure Family

10/10

Exceptional

15 Aug 2025

Ilona

I had a fantastic stay at Palazzo Pandora! Great central location, easy walking distance to everything. Very safe and secure. Very peaceful and relaxing room! Incredibly comfortable bed! I slept so well. The staff here was very helpful and kind. Impressive luxurious rooms. Very satisfied with the breakfast, it was the perfect start to the day! We enjoyed the eggs, fruit, pastries. Variety of juices and coffee as well as cheeses and meats which we didn't try but it all looked very good.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2025

Jonathan

Palazzo Pandola was Amazing. The room was incredible! The property brings you straight into the wonderful neighborhood it is in, making everything feel like you are living in the heart of Napoli.

10/10

Exceptional

15 Jul 2025

Philippe

Great hotel, although big, only has a handful of rooms which adds to the personal touch from the staff. The staff is very friendly, patient and helpful. Room is really big and the balcony view is on the Piazza. A lot of restaurants and shopping in walking distance. It is noisy as there are a lot of people in the area at all times of the day and night, but they do supply earbuds to compensate.

Bathroom is really clean and new. Bed is also comfortable.

Recommend 10/10 as long as you are ok with noisy neighborhood.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Ana

The room was spacious, modern, but in an ancient building. The view was specta

10/10

Exceptional

15 Jun 2025

Amanda

Great location.
Very helpful staff

Leisure Partner

10/10

Exceptional

05 Jun 2025

Catherine

Highly recommend staying here! Excellent location and room was absolutely gorgeous. It was a very unique building. Staff very kind and helpful.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Erica

The staff were incredibly helpful and sweet. We had amazing breakfast every morning and they restocked the room fridge every day with complimentary beverages. The view from our room was incredible and we loved being able to walk everywhere we wanted to go. We would definitely stay here again!

8/10

Excellent

19 May 2025

Brad

My wife losses a set of earings that was left on the side table, after the first day of room service. We asked the cleaning lady who only spoke broke english (fair, we were in Italy) and she knew nothing of them. Looked under all the furniture in the room (bed, couch, tables desks, chair) and they were nowhere to be found. Needless to say I am skeptical about them still being in the room.

Leisure Family

10/10

Exceptional

29 Apr 2025

Jeff

Loved that the laundromat was just 5 minutes away. Lots of options for dinner. Breakfast was delicious. Very nice they supplied ear plugs S the square got pretty noisy at night. That and the airplanes. Staff was very friendly.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Janice

Beautiful view and clean.

Leisure Family

10/10

Exceptional

11 Apr 2025

Jessica

An amazing experience. Great location, beautiful room and fantastic service! Check-in was made simple by the very helpful staff, who provided guidance and offered recommendations for dinner. We just left and are already talking about stsying here again. Absolutely amazing!

Leisure

10/10

Exceptional

04 Apr 2025

Steve

Charming hotel with lovely hosts

Beautiful hotel with friendly helpful staff. Claudia gave us great recommendations for places to see and visit. Will definitely stay there again.

Partner

10/10

Exceptional

31 Dec 2024

Sarah Marguerite

Fantastic B&B, lovely breakfast layout. Room was lovely and clean and we had a great view of the square. Loads of food places and bars within 5 minutes of the B&B. Would recommend Tandem restaurant for great pizza and pasta, and Oak Bar if you want something which is not Peroni.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Paul

Great location very comfortable room and delicious breakfast, staff was very friendly. A little confusing on arrival finding where the hotel was exactly and how to get into the building. The only signage is on the call button, there is a very small door into the courtyard of the building and the hotel is located on the 4th floor.

Leisure Family

10/10

Exceptional

15 Nov 2024

Tawfique

Fantastic stay. Clean room. Don’t get out off by the entrance. It’s a very old, but beautiful building.

Business Self

10/10

Exceptional

10 Oct 2024

Crystal

We were incredibly astounded by the above and beyond service of our hotel stay. I had lost my phone in a taxi on the way in. We thought all of our trip photos were lost however the front desk team had called all the taxi companies and also the train station requesting to know about it. We got very lucky and the taxi driver was an angel and had brought in the phone the next day and dropped it by with the front desk who had it waiting when we got back from our sight seeing. We were in tears, they moved us so much and the fact they would go above and beyond as they had was incredible. If you’re wanting an authentic and hospitable stay with character and great breakfast, book this stay. It’s location and thier hospitality are worth it above all else!

Leisure

10/10

Exceptional

26 Sep 2024

Joaquin

This is an unassuming but very celarefully curated and beautiful space. We stayed only one night but the staff made us feel very welcomed to the place. This is definitely more of a BnB vibe, but is right in the center of Napoli and walkable everywhere. Much recommended!!

Leisure Partner

10/10

Exceptional

09 Sep 2024

Robin

The property manager Mario went above and beyond to make us happy. I would return.

Leisure Partner

10/10

Exceptional

07 Sep 2024

James

Excellent Bed & Breakfast! Really enjoyed our stay at Palazzo Pandola. The early breakfast preparation was amazing, and the reception staff were very gracious and helped arrange for a taxi to the airport. Loved the charm of the 100 year old “ascensore”, too!

Leisure Family

10/10

Exceptional

31 Aug 2024

Shannon

Mario was absolutely fantastic! We got in late at night and the door is a little different but it's Europe so you just go with it. The property is really nice and you get that old world vibe. Breakfast was lovely and we had a window overlooking the square! We were close to the port to board our boat to head to the islands the next day. Overall really great

6/10

Pleasant

27 Aug 2024

Slobodan

This is not a hotel it’s bed and breakfast you share apartment with other guests.There are 3-4 rooms and common area where you eat breakfast with other guests.When I booked room for 4 people I thought we will each have bed but two people slept on pull out sofa.We only got one sheet for cover no comforter or blankets.I didn’t like that bathroom was not private it’s separated with glass on one part so no privacy at all.Mario was kind of rude through text before we arrived just because I asked why was he trying to charge me 25 euros if we arrived after 8pm and I thought it was hotel with reception not private home.He got upset with me I never had host speak to me that way and I didn’t know what to expect so I was concerned and scared because we travelled with our children.Once we arrived Mario was actually nice and professional he answered all our questions even booked us dinner reservation so I was relieved.They changed their policy now on Expedia so hopefully other guests will be aware of extra cost.Mario offered shuttle to pick us up from marina for 50 Euro we declined it’s only 1.4 km walk so we walked it took us 15min.

Leisure Family

2/10

Poor

20 Aug 2024

Luke

The property falsely advertised the amount of beds in the room and refused to give any kind of refund when confronted about it. The building is very old and the air conditioning didn’t work. The main entrance is a very small door that you have to climb through and then you have to take a 100 year old elevator to get to the apartment. Would not recommend.

Leisure Friends

4/10

Poor

15 Aug 2024

Rehana

Mario was so helpful and communicated with us prior to our arrival and during our stay. He initiated our communication prior to our arrival with useful information. The lady working there, Silvana, was kind and also helped us with what we needed. They’re both lovely! The a/c does not work and we felt sick being in the room. We told Mario and he listened to our concerns and did tell the owners but nothing was done. The temperature in the hallways is much better than in the rooms. Other people staying there complained about the a/c not working too. It’s really uncomfortable with the lack of a/c and it’s too bad because they have a nice place that is spacious and clean and wonderful people working there. The reason for my low rating is solely because of the temperature in the room.

Leisure Family

10/10

Exceptional

21 Jul 2024

Maria

Beautiful suite and wonderful breakfast, with responsive concierge. Great location.

10/10

Exceptional

30 Jun 2024

Sandra

Lovely rooms. Helpful
Staff.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Mark

Fantastic boutique hotel in central Napoli palazzo

We had a wonderful overnight stay at the Palazzo Pandola in central Napoli! The palazzo is a boutique property with five rooms, converted from a large home in an old building dating back centuries. Our suite was on the top floor with a balcony that overlooked the central plaza. The suite was spacious with a big sitting area and had very high ceilings. Both the bed and sofa bed were super comfortable.

The hotel management met our every need, including offering helpful recommendations and providing very reasonably-priced car service to the airport. The location is superb, within walking distance of most major sights in central Napoli and Beverello port. In the morning, a breakfast of eggs, pastries, fruit, yogurt, coffee, juices, etc. is provided in a dining room in the palazzo. It was a superb stay that exceeded our high expectations!

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Kimerly

This is a beautifully done new b&b. It is located close to many sites in Naples and is a short distance to the train station and airport.

Leisure Partner

10/10

Exceptional

06 Jun 2026

vanessa

O hotel fica numa espécie de vila. Quando vc entra parece furada , mas o hotel em si é muito bom. Os funcionários são muito simpáticos e solícitos . Quem prepara o café da manhã é uma brasileira muito simpática! Quando precisamos tomar café antes da hora ela estava lá para nos ajudar .

Friends_and_family Family

8/10

Excellent

27 May 2026

Jan

Great and very central location, more B&B than hotel but all good.
Entrance was a little hard to find.
Very helpful person at front desk, great support

Partner

8/10

Excellent

02 May 2026

Maarten

God morgenmad

Partner

10/10

Exceptional

31 Aug 2025

Jacqueline

When we arrived we were a little scared since the outside of the property looks very old and kind of sketchy, keep in mind this was our first time in Napoli. As soon as we went up the elevator ( btw a very cool one, over 100 years old) we were greeted by Alicia, she was very sweet and helpful. Since the entrance of the hotel to the room is beautiful and clean, the bedroom was very specious, we were very surprised. Also the breaks the next morning was delicious and the cleaning lady who also served us our drinks for the buffer breakfast was lovely. I recommend this place!

10/10

Exceptional

18 Aug 2025

Audrey

J'ai adore cet hôtel. Au début si vous n'êtes jamais allés à Naples, il faut entrer par une petite porte comme dans Alice aux pays des merveilles ! Les chambres sont tellement belles, et la vue est incroyable. Le staff est très gentil et déjeuner super wow !

Leisure Family

4/10

Poor

11 Aug 2025

Verified traveler

Ruim

Prédio muito antigo, precisando de algumas reformas, funcionários rudes e pouco prestativos

Friends_and_family Family