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Tru By Hilton Sumter

Florence - SC · United States

2607 Broad StreetView location

8.8/10Excellent728 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort9.0/109.0
Condition9.2/109.2
Neighborhood8.8/108.8
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru By Hilton Sumter

Ten minutes of travel will take you downtown, and 12 minutes will get you to Shaw Air Force Base. While you're with us, Wi-Fi and build-your-own breakfast are free, with a 24/7 market for any cravings.

Stop by the Patriot Park sportsplex for a game, explore The O'Donnell House, tour the Swan Lake Iris Gardens, or take in a show at Sumter Opera House—all nearby.

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With a stay at Tru by Hilton Sumter in Sumter, you'll be within a 5-minute drive of Sumter Mall and Palmetto Park. This hotel is 2.5 mi (4 km) from Palmetto Tennis Center and 3 mi (4.8 km) from Central Carolina Technical College.

Make yourself at home in one of the 92 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 75 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Sumter Mall 3.2 km / 2 mi
Palmetto Park 3.4 km / 2.1 mi
Palmetto Tennis Center 3.8 km / 2.4 mi
Dillion Park 4.5 km / 2.8 mi
Central Carolina Technical College 4.8 km / 3 mi
Crystal Lakes Golf Course 5.4 km / 3.4 mi
Swan Lake Iris Gardens 6.1 km / 3.8 mi
Swan Lake Playground 6.1 km / 3.8 mi
Sumter County Gallery of Art 6.4 km / 4 mi
Patriots Sports Plex 6.5 km / 4 mi
Little League Park 6.8 km / 4.2 mi
W.H. Neal-Iola Jones Fine Arts Center 6.9 km / 4.3 mi
Morris College 7.1 km / 4.4 mi
Riley Field 7.1 km / 4.4 mi
Memorial Park 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 90
  • Number of floors (main building): 4
  • Double rooms: 50
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Airport
  • Golf course
  • Small pets allowed (under 5 kg)
  • Car park
  • Electric vehicle charging stationExtra charge
Show 35 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Day-care centre
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift access
  • Gym
  • NewspapersExtra charge
  • Luggage room
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Highchairs
  • Conference room
  • Printer
  • Business centre
  • Fax
  • Indoor freshwater pool: 1
  • Breakfast
  • Deposit on arrival
  • Early Check-in
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 21
  • Fitness
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Living room
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Living room
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q-4
    DOUBLE TWO QUEEN BEDSPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE TWO QUEEN BEDS

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Living room
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE KING SIZE BED

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Living room
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 22 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 22 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE TWO QUEEN BEDS

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Sumter

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru By Hilton Sumter

8.8
Excellent
728 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
9.2 /10
Neighborhood
8.8 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
18 Jul 2026
Danielle
Nice and clean. Walk-in shower was great.
Self
10/10
Exceptional
13 Jul 2026
romeo
yes, no problem, breakfast just great. staff all helpful and friendly.
Self
6/10
Pleasant
12 Jul 2026
Amit
over all ok property and amenities. Further from I 95 so lose 30 min back and forth if just passing by. Breakfast could be improved with addition of yogurt, muffins etc. Travelled with family and dog and stay was overall comfortable and would return if need to explore the area
8/10
Excellent
06 Jun 2026
Joseph
Clean room, friendly staff
Self
10/10
Exceptional
03 Jun 2026
Brittany
Nice
Partner
6/10
Pleasant
04 May 2026
Marc
I was on a seven day business trip through SC. This hotel for the cost was disappointing. It appears everything in the room was that particle board furniture. Cheap construction.
Business
10/10
Exceptional
01 Apr 2026
Meronica D
Nice
Family
8/10
Excellent
04 Mar 2026
Ron
Yes
6/10
Pleasant
23 Feb 2026
Catherine
They couldnt get ys checked in for over an hour, the ac and they heat was horrible and the room was too small. The customer service was very nice though.
4/10
Poor
17 Feb 2026
Rachel
So gross. The floor was sticky. There was drywall missing the lobby had stuff everywhere
Family_with_children
10/10
Exceptional
10 Feb 2026
Pearl
Staff
Leisure Self
10/10
Exceptional
03 Feb 2026
Onika
This hotel is modern, clean and in a great location. All the staff members were courteous and very helful during the snow storm. Highly recommended.
2/10
Poor
01 Feb 2026
Tajanique
staff was rude. i left, didn't even stay two nights ruined my birthday stay because of \"music\".
Friends_and_family Friends
4/10
Poor
24 Jan 2026
Jasmine
Room was outdated. Plastic storage for clothes. No closet. Sticky floors.
Business_and_leisure Family_with_children
10/10
Exceptional
18 Jan 2026
Douglas
Every thing was perfect.The only issue was the bed could have been a little softer, but overall excellent.
Leisure Family
10/10
Exceptional
11 Jan 2026
Deanna
I enjoyed my stay. The breakfast buffet was a nice plus and the hotel was very nice and clean and well stocked. I will definitely be coming back to stay again!!
Leisure Pet
10/10
Exceptional
09 Jan 2026
Michael
Great staff, VERY helpful, clean, big enough, linens could be nicer, parking, location is on a strip mall area about ten mins from downtown.
8/10
Excellent
03 Jan 2026
Johnny
Breakfast was good wish they had grits, bacon, eggs every morning.
Self
10/10
Exceptional
03 Jan 2026
Geordan
My name on the TV as a welcome was amazing! Amenities was also great, but the staff was very helpful for anything that I needed. Such a great experience and thank you for your wonderful service!
Leisure Partner
6/10
Pleasant
03 Jan 2026
Sandra
This was an average hotel. Room was clean but utilitarian. Breakfast was as expected for a continental style, gym was good, many of the staff were pleasant, though a few were not so much. Room service was not as good as I would have preferred. Overall, this was an average stay and fine for a night or two. I wouldn’t prefer to have an extended stay again.
10/10
Exceptional
30 Dec 2025
MarQuis
Staff was awesome
They made sure that i had everything i needed and checked in with me during my stay.
Leisure Self
4/10
Poor
29 Dec 2025
Laurelle s
The gym is good. Pool too cold for recreational swimming. They schedule housekeeping only every other day, but we were there six days and never had housekeeping. Front desk staff nice.
Leisure
10/10
Exceptional
14 Dec 2025
Cheryl
Rooms are small, no coffe maker or microwave in my room
Friends_and_family Family
10/10
Exceptional
11 Dec 2025
Melissa
the room was very clean and well laid out.
Partner
10/10
Exceptional
11 Dec 2025
Melissa
the room was clean and comfortable and very well laid out, hooks, luggage racks, usb plugs,
Partner
10/10
Exceptional
08 Dec 2025
Shayna
Good
10/10
Exceptional
08 Dec 2025
michael
Very clean room Will stay here in the future
Leisure Self
10/10
Exceptional
07 Dec 2025
Adam
One night stay, very clean rooms. Basic breakfast foods and good coffee.
6/10
Pleasant
06 Dec 2025
Ruth
Breakfast was great, the housekeeping staffer walked in my room without knocking on the door. The hotel can use some updating in the rooms.
Family
10/10
Exceptional
01 Dec 2025
Albert
Yes
6/10
Pleasant
24 Nov 2025
Denelle
Very plain
Leisure Family
10/10
Exceptional
24 Nov 2025
Frederick
Didn’t eat breakfast
Leisure Self
10/10
Exceptional
18 Nov 2025
Shelley
Yes
Business
8/10
Excellent
14 Nov 2025
Jamie
I had a wonderful stay at Tru. I gave a 4 star because of the breakfast. The breakfast was just okay, it could have been better.
Friends_and_family Family
10/10
Exceptional
12 Nov 2025
Deborah
Receptionist was cheerful and friendly, the room was big and very clean!
Partner
8/10
Excellent
11 Nov 2025
melissa
Clean rooms. Staff is very pleasant. Overall would definitely stay again
Friends_and_family Friends
10/10
Exceptional
10 Nov 2025
Willard
Yes, the room was spotless, and the staff was extremely nice and helpful.
Partner
10/10
Exceptional
31 Oct 2025
Andrei
Clean room, fully equipped, big fridge, microwave, some plates and utensils.
Staff super nice , always ready to help.
Breakfast was very good especially the eggs, bacon and pancakes.
A little bit loud from traffic if you are to close to the highway.
Business Partner
10/10
Exceptional
12 Oct 2025
alvin martin
It was family friendly, big bedrooms, spacious. I love everything about the hotel. I dislike the fact my son couldn't setup his gaming system the wifi sucks
Leisure Family_with_children
10/10
Exceptional
06 Oct 2025
Jessica
Clean everything was good
8/10
Excellent
25 Sep 2025
Doreen
good experience
Leisure
10/10
Exceptional
21 Sep 2025
Susan
The property was clean with easy check-in and check-out.
6/10
Pleasant
19 Sep 2025
Willene
I did not like that when I checked into the hotel and was given a rome upon entering the room.It had not been serviced so I had to go back down to the concierge and have another room assigned
Business_and_leisure
10/10
Exceptional
14 Sep 2025
Roger
Property was convenient to get to.
Staff was very cordial and helpful.
Didn't provide in room coffee, and no ice buckets. Had to go to ice maker for the bucket.
No restaurant in the hotel.
Leisure Self
10/10
Exceptional
06 Sep 2025
Rose
Nice hotel. Very clean and great staff. Plenty of restaurants and shopping in the area around the hotel.
Leisure Family
4/10
Poor
31 Aug 2025
Jessica
Every year we travel to Sumter to visit family for a few days before making our way to beach. Normally, we stay at Holiday Inn Express; however, we decided to give Tru by Hilton a try. Disappointed to say the least. Front desk was pleasant but proceeded to tell us that our room will not have a microwave, in room coffee pot nor a mini fridge (although when booking through Expedia under the impression it would) no biggie only staying for a few days we can manage. According to the front desk they do this so people will come to lobby and mingle. Skip to the room…rooms are small, bed was uncomfortable, water pressure was terrible, floors were filthy, towels smelled funky (can’t even begin to describe). No exhaust fan in bathroom so when you showered, even with door closed it produced so much moisture throughout the room the floor was wet and slick. Garbage over flowing by the elevators leaving an unpleasant smell. I thought with all the positive reviews prior to booking it would be the perfect two day stay but to my surprise it was a BIG disappointment! I do NOT recommend!
10/10
Exceptional
25 Aug 2025
jarrod
Staff was friendly. The area was clean and accommodating. Breakfast was very good.
Business_and_leisure Family
10/10
Exceptional
16 Aug 2025
Tanya
Very accommodating
6/10
Pleasant
13 Aug 2025
Shannon
Theirs are so many food and shopping options in the vicinity. But for some reason our floor (vinyl) were extremely shiny and slick. We thought that maybe it had just been cleaned so we tried to wipe it up with a towel and the towel wiped up black and dirty. It
Friends_and_family Family
10/10
Exceptional
30 Jul 2025
Pete Sneesby
Logan is brilliant. She is a great ambassador and asset for your business.
I don’t have anything but praise for her.
Leisure Partner
8/10
Excellent
30 Jun 2025
Joseph

Good for a short solo visit

Stayed two nights. The room was clean and comfortable, and the whole property was very bright and modern. The staff were all friendly and helpful. Check in and check out were easy. This was a good option for a solo traveler and short stay, BUT I think the small room size and lack of a closet, shelves or dresser would feel cramped for a longer stay or if traveling with a family.
Business
10/10
Exceptional
23 Jun 2025
Madeley
1st time staying at a Tru it was nice and clean. Loved the self make pancake machine. Breakfast was good. Staff was nice. Overall just a great and experience. Thank you
Leisure Family
2/10
Poor
08 Jun 2025
Deborah
Liked absolutely nothing. This is merely a place to lay your head for the night. Unfortunately it was a uncomfortable night. The bed is horrible. I woke up with a backache. The sheets need to be replaced they were so rough and scratchy that I slept on top of them. The floor was sticky and greasy. I guess I'm spoiled at other hotels because it was disappointing that they didn't even offer bottled water. Front desk associate is young and unprofessional. She actually had someone on speaker phone listening to the conversations. I know because she said as much whenever they commented. Definitely will not return. The only thing good was the grits with the free breakfast.
Leisure Family
8/10
Excellent
01 Jun 2025
Sethina
I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.
Business_and_leisure Family
4/10
Poor
21 May 2025
Miquell
I get the feeling whenever I book through Expedia, the properties always give me the worse rooms ever.

In this property, our window blinds weren't working. I actually had to use hangers to hold them open so could get some light in during the day. Some repairs needed thru out the bathroom walls like loose wall paper and chips here and there.

The hotel doesn't gave a very comfortable like home feel. It's almost cold. Would never stay at this particular hotel brand again.
But then again, it could also be this location.

Business_and_leisure Partner
4/10
Poor
20 May 2025
Trina

Hilton should be ASHAMED!

I was disappointed & dissatisfied! I would think all levels of Hilton would be of excellence. I am not sure who is giving 4 & 5 stars. It has to be the employees/review generators.
Pro: Good location, accessible rooms are a good size, & kind people that are helpful, cute breakfast bar.
Cons:
1. When I first booked it, I read the reviews. Someone commented on the mattress pad with blood stains. I figured ok, no problem, that was taken care of…NOPE! We received the same mattress pad! I wanted to throw up. My husband & I went to get the front desk clerk. He was sweet. He put on gloves, & changed everything. I had my Lysol (of course). We couldn’t change rooms because the hotel was sold out with double beds & accessibility. Upon leaving I told the front desk manager and the gentleman that changed the mattress pad to throw it out. That mattress pad should not be rotating throughout the hotel! DISGUSTING! BTW, we still paid full price, never mind the grossness! Hilton should be ashamed!
2. The breakfast bar is mediocre. They had the cute pancake maker. Impressive, until the pancake is hard and taste like dough…image frozen pancake lightly cooked. We were looking for bacon.No bacon during our stay! Hilton, most people eat bacon, not assorted style sausages. The omelette had veggies, I had boiled eggs.
3. Small intimate pool…water should have been slightly heated considering it’s indoors.
4. Business station is not a room, so no privacy.
5. Wi-Fi is NOT free. Only members
Friends_and_family Family
8/10
Excellent
12 May 2025
Yvonne
Pros: Check in was very easy and quick. Staff was very friendly. Room was very comfortable.
Cons: Trash was overflowing on 4th floor near the elevator and a toilet brush was left on the floor and dirty towels. WiFi was in and out.
Leisure Family_with_children
8/10
Excellent
05 May 2025
Susan
Xxx
8/10
Excellent
27 Apr 2025
Simone
Overall, I had a great stay. Easy check-in, room clean, nearby restaurants. Check-out staff was not friendly.
Business_and_leisure Family
10/10
Exceptional
15 Apr 2025
Michelle
My 10 year old really enjoyed making her own pancakes for breakfast.
Leisure Family
4/10
Poor
29 Mar 2025
Damon
I was very disappointed with the hotel. There was no closets for our clothes for long stays. My iron was spitting out water and it was extremely hot. I asked for extra towels because our stay was 6 days. I was told I had to call every other day to get more wash cloths and towels. The room wasn’t as cleaned as I liked. There was only one person at night(who had to take care of everything by herself. ) The only best thing about this trip was the coffee; which was very good at all times. The noise throughout the night from other rooms was very loud, at night times.. Loud talking and it sounds like dragging of furniture. Also, the smell of marijuana was heavy in the hallways on the day of check out. nowhere to put your clothes no drawers for last six days we lived out our suitcases. Very small room for $169 a night. We are Hilton timeshare owners and we’ve stayed in plenty of Hilton facilities and this by far was the worst . The facility is new and we wanted to try something new. Never again.
10/10
Exceptional
24 Mar 2025
Lindsey

Family vacation

We stayed at this hotel for our daughter’s basketball tournament. The hotel was clean and offered a good breakfast. We would definitely stay again.
Friends_and_family Family
10/10
Exceptional
22 Mar 2025
Melissa

Business and pleasure

Excellent stay!
Business
8/10
Excellent
19 Mar 2025
Lapatra
The front desk worker was on the phone and lacked any customer service. She didn’t offer tell us where the elevator was, what time breakfast started and ended, or any other amenities. She continued on the phone gave me the room key and asked me if I needed anything else.
Business_and_leisure Family
10/10
Exceptional
17 Mar 2025
Deanna
My family and I loved the lobby and being able to play pool. The staff were also great and very accommodating! We would definitely stay there again!!!
Leisure Family_with_children
4/10
Poor
09 Mar 2025
Thomasena
At check-in ordered two rooms I actually have the rooms on the same floor. I have one room on the third floor and one room on the fourth floor. I thought if you have two rooms you should’ve been on the same floor
10/10
Exceptional
07 Mar 2025
Geoff
The property is clean and modern.
Business_and_leisure Family
10/10
Exceptional
28 Feb 2025
Jennifer
So far so good
Leisure Family
6/10
Pleasant
28 Feb 2025
Kenneth
Higher rate not justified compared to similar accomodations available in same area. Room conveniences less. Heavy loud slamming doors of rooms.
Leisure Self
10/10
Exceptional
24 Feb 2025
Ingrid
Very clean, awesome amenities delicious continental breakfast with multiple options. Will definitely stay again.
Friends_and_family Family
10/10
Exceptional
23 Feb 2025
Paul
Nothing fancy,a very comfortable,quiet and extremely clean room. The staff was very friendly and helpful. I came from a conference at a high-end hotel where the hot water didn't work,the shower dripped all night and the heat kept kicking on,my stay in Sumter was a welcome relief.
Self
10/10
Exceptional
21 Feb 2025
Jessica
I loved the online check in!!
Business
10/10
Exceptional
19 Feb 2025
Amanda De la
It was such a nice room and plenty of dining areas around. Also an awesome breakfast.
Leisure Self
4/10
Poor
14 Feb 2025
Verified traveler
Phone on room rang multiple times in the middle of the night. When I called front desk they said they didn’t know why it was happening and to unplug phone. Bathroom in lobby area was not clean at all.
Friends_and_family Family
8/10
Excellent
10 Feb 2025
Jake
Took a minute for the person to come out so I could check in
10/10
Exceptional
06 Feb 2025
Cya

10/10

Amazing, quick stay with excellent customer service from the team. Very clean and put together very well. Will be stay again soon!
Self
10/10
Exceptional
27 Jan 2025
Richard
We love the games and pool table, it really helps with entertaining the kids
Leisure Partner
10/10
Exceptional
13 Jan 2025
Patricia
The room was very clean and comfortable it came with 2 refrigerators microwave iron and hair dryer! It was very quiet and the staff was great! I will be doing my stay again very soon! I recommend this place it worth your peace of mind!
Friends_and_family Family
10/10
Exceptional
06 Jan 2025
Cody
.
8/10
Excellent
05 Jan 2025
April
It was a nice stay
Leisure Family
10/10
Exceptional
05 Jan 2025
Crystal
Great property
Business_and_leisure Family_with_children
10/10
Exceptional
03 Jan 2025
Carolina
The staff is so nice the installations are so clean and the breakfast bar it’s delicious
10/10
Exceptional
02 Jan 2025
Mark
Great staff!!!.
Leisure Friends
10/10
Exceptional
30 Dec 2024
Kamaria
Slightly above Average
10/10
Exceptional
26 Dec 2024
Michelle
Needed coffee maker in room
Leisure Self
2/10
Poor
22 Dec 2024
Devon
**Bed bugs beware** checked in around 7pm bed bugs found in first room and 3rd room.. Front cleck was nice and changed our room . 2nd room was not clean or done by staff, sheets on floor towels all over, wet spots, soda cans ,food etc looks as if not ready. We then was provided 3rd room which we found another bed bug crawling at this point we wentk downstairs and ask for a refund since we paid through expedia was told by district manager that the sent message to expedia and we had to await 24 hours for a response. We were traveling from Florida and had to find another hotel that night due to this.
Leisure Family
4/10
Poor
06 Dec 2024
Tammy

Way over priced

The breakfast was nasty. Running Microwave eggs, greasy sausage literally sitting in grease. Both pancake machines were down. Said the Orange Juice was out but the other 3 juice options were basically water. For the cost of the room the breakfast was horrible. The staff was nice the rooms were clean, the bed’s uncomfortable but clean.
Friends_and_family Family
4/10
Poor
06 Dec 2024
Anupam
Surfaces were not clean. The sticky residue leftover by previous guests were not wiped from sny surface. Found residue on all tables, top of the refrigerator and top of the plastic shelf.
Front desk tlod me that there are no microwaves in the room. However room had one.
Friends_and_family Family
10/10
Exceptional
29 Nov 2024
Joshua
It was nice, clean, smelled good.
Business Self
10/10
Exceptional
25 Nov 2024
Camilla
Nice clean property
Leisure
8/10
Excellent
24 Nov 2024
Latanya
Everything was great
6/10
Pleasant
24 Nov 2024
ASHLEY

Sadly not what I was expecting

The minute we walked into our room, my Husband bashed his knee very very bad on the end of the bed because it stuck out a few inches from the mattress, it was a black frame making it hard to see and the rooms are so tiny that the walk-way/path to get by the bed is sooo narrow. He could barely walk the whole trip because he was in so much pain. The breakfast was horrible and the room was not very clean.
Partner
10/10
Exceptional
24 Nov 2024
Rosalind
The stay was amazing and the room was very clean, I highly recommend.
Partner
8/10
Excellent
10 Nov 2024
Richard
The rooms are rather small but they were nice. The staff was excellent and the snack bar available all the time was nice. Very nice facilities.
Business_and_leisure Partner
10/10
Exceptional
02 Nov 2024
Chris
Staff
Leisure Family
10/10
Exceptional
27 Oct 2024
Richard
The Game Room Area
Leisure Pet
10/10
Exceptional
26 Oct 2024
fern
Staff went above and beyond. Your greatest asset
8/10
Excellent
26 Oct 2024
Earnest
Nice and pleasant, very helpful.
Business_and_leisure
10/10
Exceptional
07 Oct 2024
Joann
I enjoyed absolutely everything about my stay here at the true by Hilton. This will certainly be my first choice when and if I return again.
Business_and_leisure
10/10
Exceptional
02 Oct 2024
Diego
Great spot ! Better than we thought!!!!
Family

Location & surroundings

Tru By Hilton Sumter
2607 Broad Street, Sumter, United States

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Tru By Hilton Sumter

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