Name: Spark by Hilton Sumter
Address: 2491 Broad Street, Sumter, 29150, US

8/10

Excellent

03 Aug 2026

Paul

Say

2/10

Poor

26 Jul 2026

Anita

Hotel staff was very unprofessional. Upon checking in… front desk wasn’t friendly or welcoming- was on her cell phone while checking me in. Upon checking out it was early in the morning… no one was at the front desk. I waited for over 20 minutes at the front desk waiting for a front desk agent…. NEVER CAME! I had to leave the room keys & her note at the front desk. Overall a very disappointing experience.

4/10

Poor

26 Jul 2026

LaShelya

I recently stayed at Sparks by Hilton and had a mixed experience.

The check-in process was easy, and the staff was friendly and professional. The lobby and hotel grounds were clean and well-kept. While the property wasn’t anything exceptional, it was decent overall.

One disappointment was the unexpected $50 incidental hold. I booked through Expedia believing the total price was all-inclusive, so I was surprised to learn about the additional charge at check-in. Although it’s refundable, I think this should be disclosed more clearly during the booking process.

The room itself was decent, but I found a cockroach crawling in the bathroom. That immediately made me uncomfortable. The only reason I stayed was because there was a major event in the area, and I couldn’t find another hotel with available rooms at a reasonable price.

The complimentary breakfast was also very limited. It consisted mainly of bagels with cream cheese and butter, bananas, apples, coffee, tea, apple juice, and water. I think it’s more accurate to describe it as a continental breakfast rather than simply saying “breakfast included,” as that better sets guest expectations.

Overall, the staff was great, but the unexpected incidental hold, the cockroach in the bathroom, and the limited breakfast made this an average experience.

10/10

Exceptional

07 Jul 2026

SHAWNTA

Great stay.

Business

6/10

Pleasant

29 Jun 2026

David

The internet did not work. To sign into the internet with your name and room number, my name and room was apparently not in the system and the staff could not solve this for me. I really needed the internet and didn't get to use it. The room was fine and clean but I did not get all I expected since I could not use the internet.

Self

10/10

Exceptional

14 Jun 2026

Danielle

The hotel staff was very friendly and extremely accommodating.

Friends

10/10

Exceptional

29 May 2026

Darryl

As I entered the property it was obvious that it had been recently upgraded. The paint seemed fresh throughout the property and cleanliness was impeccable. The front desk employees were very helpful. I will stay there again when I'm in town.

Self

10/10

Exceptional

25 May 2026

Lynn

Clean room. Great bed 🛌. Very comfortable.

Friends

4/10

Poor

04 May 2026

LEON

Just this place has \"by Hilton\" does mean you will get a \"Hilton\" experience. The receptionist that checked me in was not friendly and told me about none of the amenities of the facility. She just gave me my room keys and sent me on my way. They do NOT have an indoor pool and the gym is nothing more than a room with three cardio machines and a weight bench. House keeping did NOT clean my room daily. And there was a baby roach in the bathroom crawling on the counter top. This place was \"remodeled\", in my opinion just slightly cosmetically remodeled. The continental breakfast is nothing more juice, bread, cereal, instant oatmeal and grits, fruit, and possibly boiled eggs, and coffee. I paid $200.00 and the value was NOT worth the price. Take my advice save your money and stay else where.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Donald

Staff was professional and accommodating!!

Family

4/10

Poor

04 Apr 2026

Donita

There was poop smeared on the wall in the bathroom and there were roaches in the room. I have never been so disturbed and disgusted with a hotel room in my life. Safe to say I will never stay there again.

Family_with_children

2/10

Poor

08 Mar 2026

Nory

I would not recommend staying here. I had a room booked and when I arrived to check in, the room smelled strongly of cigarettes. I asked if I could change rooms, but the staff gave me keys to other guests’ rooms twice by mistake. After that, I was told there was nothing they could do to help. I was also unable to receive any form of compensation for the inconvenience. Overall, it was a very frustrating experience

Partner

6/10

Pleasant

02 Mar 2026

Yolanda

The staff was the best part of the stay! The hotel was updated and you can tell the effort made, but there were hair ties in my room, dirt/debris in corners under bathromm vanity, and dust on the top of the headboard. This was a last-minute reservation and I booked off of the reviews I saw. I will probably not book here again, but good if you are on a budget and need something quick and friendly.

8/10

Excellent

10 Feb 2026

Tony

Yes

10/10

Exceptional

26 Jan 2026

Michel

Clean room and friendly staff

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Donnell

Meh! Nothing spectacular

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Edmun

The hotel staff was outstanding they were attentive and handled my housekeeping request. I would recommend this hotel to anyone staying in the area. My room was clean well stocked and everything appeared to work as expected. The shower pressure and temperature was perfect.

Leisure Self

10/10

Exceptional

24 Nov 2025

Michiko

Great staff great room overall experience was great

6/10

Pleasant

24 Nov 2025

Debra

The room and staff was okay but the breakfast was not what we expected. My family booked 5 rooms in that hotel. The breakfast was not what we're used to having. Next time, we will select a different hotel.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

James

Everything was great

Friends_and_family Family