Name: Comfort Suites Sumter
Address: 2500 Broad Street, Sumter, 29150, US

8/10

Excellent

30 Jul 2026

Jamyra

Everything was nice all but the bathroom furniture was very old and beat up looking

10/10

Exceptional

27 Jul 2026

Tremaine

Everything was clean and comfortable. Breakfast was on point.

10/10

Exceptional

24 Jul 2026

Keenyana

Good stay!!!

Partner

10/10

Exceptional

15 Jul 2026

Rosa

yes

Family

10/10

Exceptional

07 Jul 2026

Beverly

Clean rooms and breakfast is great

Partner

10/10

Exceptional

07 Jul 2026

Brenda

All around a great place to stay

Partner

4/10

Poor

02 Jul 2026

Clayton

Made a reservation here specifically for the pool and treadmill. The pool was closed for 2 days to \"check the chlorine level\", which should only take about 5 minutes. The treadmill didn't work the entire stay. The staff was clueless regarding both of these issues.

8/10

Excellent

28 Jun 2026

Venkatesh

Place is nice. Great breakfast. Not crowded. Helpful staff. Rooms are spacious and clean.

Self

4/10

Poor

13 Jun 2026

Katherine

Pool was dirty and we had to change out our room due to the bed having a strong urine smell.

Family_with_children

10/10

Exceptional

12 Jun 2026

michelle

My stay at this hotel was remarkable. The recent remodel and renovation to this hotel was excellent. This was a truly hidden gem. I stayed at 4 nearby hotels within 2 mile radius and nothing in comparison. I will stay here again. Close to eatery and shopping near by. Prime location.

The rooms was bright , colorful and decor updated, the beds was plush and comfortable, the bathrooms was clean, vibrant and bright with the smell good amenities, escpecially the citrus body lotion. The continental breakfast was nice with some hot items added.
I booked directly with the hotel instead of going through the third party sight for a better rate.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

MARIEA

We liked the location and the size of the room. What we didn't like was when our room was cleaned the towels were not replaced. We had to go down to the front desk to get them. There needs to be high chairs to accommodate toddlers. The pool was nice but could have been warmer. Our sheets also had pretty noticeable stains.

Family_with_children

6/10

Pleasant

26 May 2026

Carrie

The staff was lovely, but it is an older hotel and you can tell. Needs a major update.

Partner

10/10

Exceptional

17 May 2026

Hillary

This hotel was very very nice and we really enjoyed our stay the staff was super helpful and we were kind of surprised for how nice it was despite the fact that Sumter is super weird

6/10

Pleasant

07 May 2026

Krista

The rooms were clean and staff was nice. The sink faucet was filthy where the water comes out. I only know this as someone who has to change medical equipment and wipes everything down before using. Everything else was clean. Hotel is no frills but, we would stay here again.

Family

8/10

Excellent

28 Apr 2026

Linda

This property was okay, it does need some care and upgrades

Self

2/10

Poor

19 Apr 2026

Christopher

Terrible staff. Locked front door so front desk person could nap while i was stuck outside late at night waiting to check in. Not even an effort to apologize or compensate for the severe inconvenience. Breakfast was poor and several items just unavailable. Would NEVER stay here again.

Family_with_children

10/10

Exceptional

12 Apr 2026

Thomas

yes

Partner

10/10

Exceptional

07 Apr 2026

Keenyana

Clean room

Partner

8/10

Excellent

03 Apr 2026

Kevin

It seems they've done some remodeling/refreshing since our last stay there. Even layout of suite was different, with suite sofa facing bed on opposite wall. Bathrooms redone too. My complaint there (as with most hotels now) is no vanity cabinet and not enough towel racks or hooks.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Maria

It was a short but good stay.

Family_with_children

10/10

Exceptional

01 Mar 2026

Lateshia

Everything was good

Partner

4/10

Poor

18 Feb 2026

Barbara

No sheets for the sofa bed.

Family_with_children

10/10

Exceptional

09 Feb 2026

Rodney

Yes it was very clean and the young lady at the front desk was very very helpful and nice and respectful. I’m not of her name but she worked Saturday afternoon. A Black women wearing glasses she was patient and extremely helpful in a difficult situation. To be honest all the staff was very nice and helpful. We will be back soon thanks

10/10

Exceptional

09 Feb 2026

Stephen

Great staff!!! Amber was wonderful!!! Room was clean!!!
Highly recommend staying here again!!!

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Latasha

The room was very clean. The staff was very professional. And engaging always willing and ready to help

Leisure Self

10/10

Exceptional

18 Jan 2026

Stephen

Check in was seamless and the staff was very courteous. The room looked to be freshly renovated. If I had to say anything negative, it would be that the bed was a little too firm for my liking but it is a hotel. Would definitely stay again!

Partner

8/10

Excellent

10 Jan 2026

Maria

We had an accessible room despite not having requested one in our reservation. What struck me as odd is that the accessible shower was NOT a roll-in. The sides of the bathtub are quite high and would be difficult for people with certain disabilities to actually use.

Also, the metal on both nightstand lamps is corroded as was the water intake cord for the toilet.

I do understand that the hotel is in the middle of a renovation project, so these noted issues may already be slated for correction.

The hotel breakfast leaves a bit to be desired as almost all items offered are starches: toast, waffles, cereal, pastries, and muffins. I really wish that there was bacon in the hot tray instead of two varieties of sausage.

Also, literally NOTHING on the beakfast buffet is labeled. I don't know what the difference between the sausages is just by looking at them. It would be helpful for guests with allergies or food sensitivities to know what something is instead of having to guess.

Most of the staff are kind and courteous and smiled at us when we saw them or interacted.

The hotel is quiet at night, so we actually got good sleep.

Cartoon Network is not available in the cable package, so my daughter was disappointed. It's tradition that we watch cartoons together in hotels, but we were unable to find an alternative kids' channel to watch.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Mark

Room smelled unpleasant-perhaps due to the laundry wash process. Dirt buildup in any and every corner of the building. Furniture was chipped. Bathroom tub was chipped. No counter in bathroom. First impression was the entry tile had a dozen broken and missing tiles. The entry carpet runner was worn ragged on all edges. The breakfast was not fit to eat. Coffee pot was ancient with industrial grade coffee. Patio remained unkept of leaves dirt spare wood pieces. Wooden doors were banged and chipped. My neighbors treated me with serious love audio. Never again.

Business_and_leisure Self

10/10

Exceptional

28 Dec 2025

Keenyana

Good clean room

Friends_and_family Family

2/10

Poor

28 Dec 2025

Billy

Hotel is OLD! Hotel smells! Hotel is dirty! Hotel staff is GHETTO! Hotel elevator is held together by DUCT TAPE!!!
The Room AC was full of cobwebs, dust and smelled!

Leisure

10/10

Exceptional

28 Dec 2025

michael

The.room was great, the staff was polite. The hotel was clean and close to restaurants. We will stay here again next time.

6/10

Pleasant

25 Dec 2025

Jay

This property is overdue for updating. And the breakfast offerings were disappointing.

8/10

Excellent

20 Dec 2025

Maria

The room was clean and spacious with comfortable beds, lots of bathroom counter space, plenty of towels, and easy-to-use A/C and heating unit that was mercifully quiet. Plenty of 3-prong and USB ports as well. Overall, the environment was pleasant and surprisingly quiet and comfortable.

On weekdays, breakfast ends PROMPTLY at 9. My daughter went up to get a bit more food at 9:03 as a staff member was beginning to put items away and was told, \"The machine is off. You can't make another waffle. Breakfast is over.\" Now we know to make more waffles and grab more food than we think we want just in case if the cutoff time is approaching.

There were a few issues with our room, but we were too tired to request a change. The bathroom light fixture flickered/pulsed the entire time it was on as if trying to prime, but could not come to full brightness, which was quite annoying. Also, the bathroom fan rattles/squeaks/whines the entire time it is on.

Lastly, there is only a short list of channels available and no printed channel guide. I like having these so we can tune right to our desired channel instead of having to scroll through them all or access the guide channel and scroll.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Michael

Its a cheap tired old hotel that needs some work badly

Business

10/10

Exceptional

08 Dec 2025

Earl

Yes

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Misha Frauline

Nice place

Friends_and_family Family

2/10

Poor

28 Nov 2025

Martha

Unfortunately, I must agree with several people I cannot recommend the Comfort Suites Inn in Sumter. Our stay was horrible! Ended up leaving and staying elsewhere. Right away the key cards would not work; I had to swipe a multitude of times. The door looked like someone tried to pry it open with a sharp object. The Room Had Some Kind Of Smell. At the time, when a reservation was being made online it should be mentioned that hotel is under reservation. The pool was extremely cold, even though it stated it's a heated pool online. I have found the staff and or management to be less the honest about booking of rooms.My reservation show a king suite with a king size bed and a sleeper sofa, they gave me a suite with a queen size bed, when I checked in Autumn said the room was chosen by availability…So why does my receipt say king size bed . Hmmmm the guy at the front desk try to tell me, that there are different size king bed!!! His words exactly “I don’t know what size your king is at home but king size beds varies. Oh. I forgot about the hot water there was none, when I went to the front desk to complain the man at the desk said I had to wait a while for the water to get hot! I ran the water for 15 minutes and still no hot water. My stay here was by far the worst I ever experienced in any hotel in my life. Then the man at the front desk was happy to tell me since I was moving to another hotel they would not be refunding my money, per his manager.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Melissa

The room reeked of dog and obviously they tried to cover up the smell. the bathroom smelled even worse and it took 15 minutes for the hot water to even come on in the shower. the room was clean but it wasn’t how it should’ve been. the breakfast also was not great and couldn’t really enjoy it.

Business Family

6/10

Pleasant

18 Nov 2025

Myra

Rewards member required to pay $100 deposit , no early check-in no late check-out- disappointed, everything else was good

10/10

Exceptional

08 Nov 2025

Seth

Very nice rooms

10/10

Exceptional

26 Oct 2025

joyce

We stay here when go visit family. We like the rooms because we can get a sofa and large desk ir dining table. Breakfast could be better but we make it work.

Leisure Partner

4/10

Poor

20 Oct 2025

Diane

The room was run down and old. Lots of rust on the lamps, door frames, etc. the carpet was filthy. The hallway smelled of marijuana every time we stepped out of our room. The hotel overall is extremely run down.

Partner

8/10

Excellent

19 Oct 2025

Subathra

Location wise its good, we went for a tennis tournament. Currently they are renovating so it was little messy. But the front desk and housekeeping people were very good. so many good restaurants near by.

Business

8/10

Excellent

16 Oct 2025

David

Breakfast was not fresh. Ran out of coffee creamers, and juices.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Jason

Nice hotel. Served us good for what we needed.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

BILL

We found the facility to be spotlessly clean, with a fresh clean scent throughout the hallways. Hot breakfast was okay, nothing special. The $100 deposit to cover \"incidentals\" was a little tacky.

2/10

Poor

21 Sep 2025

Kelly

EXTREMELY LACKLUSTER!

The hotel was in a good location, and that was about it! I was given a handicap accessible room, which I DID NOT book, months in advance! When I let the desk clerk know that, she then said \"well, thats all we have left!\" Unacceptable, especially since I booked 2 rooms for 7 days for vacation(which the prices were astronomical for this place) The manager was notified, and my room was changed. The hot water pressure in the room was nonexistent, had to wash my hands in the bathtub! The pillows were as flat as used tea bags and the mattress cover was very flat! There were lint balls all over the sheets, making it feel like something was crawling on you. The staff at the free breakfast in the morning was very rude and wiping and cleaning right where I was standing tryimh to make my breakfast. Even commented that she was tryinh to leave early and didnt want to be bothered. As if I was holding her up from cleaning the area. My credit card was charged THREE different times, on different days for absolutely no reason. When I requested to speak to a manager, I left my information at the front desk for the manager. The clerk called tmy room and told me the manager basically summoned be back to the front desk to talk to her instead of talking to me on the phone. I will never again in life stay at this location in Sumter, SC!
There were also renovations going on all day and night, which made it very noisy and the fumes were unbearable!

Friends_and_family Family

2/10

Poor

29 Aug 2025

Quintin

Room was nasty and bugs were under matters and white stuff was on the sofa and a dead bed bug

Friends_and_family Family

6/10

Pleasant

28 Aug 2025

Crystal

We had to change rooms because the first room we were in had fat worms in the room. The 2nd room was better but there was hair in the bathroom tub walls which was gross. The toilet seat was unhinged on one side. I keep cleaner and plastic gloves in my vehicle so I just took care of it myself. The staff was really nice. Also it's going through a remodel they just need to shut down the pool

Leisure Partner

10/10

Exceptional

15 Aug 2025

STEVEN R

Quiet and comfortable

Leisure Self

6/10

Pleasant

13 Aug 2025

Angela

The young lady at the front desk was accommodating. I understand the lobby was under construction, but the rooms need to be better. The first room they gave me smelled like smoke, and it triggered my allergies badly. That I had to leave to go get meds. Then the next room, they gave me the mirror frame that needed to be fixed. The toilet seat was falling off. The toilet was rocky. The room had a musky smell. I left to go get more Lysol and air freshener to remove the moisture. The carpet needs to be replaced. I came to Comfort Suites because there was no Embassy Suites in the area, and the rating was 8.2. This is not an 8.2, more like a 4.5. If I could have gotten my money back, I would have. Thank you.

Business_and_leisure

2/10

Poor

10 Aug 2025

Todd

The room has wet damp floors & bed smelled horrible & ripped chairs and broken light fixtures

Business_and_leisure

8/10

Excellent

05 Aug 2025

Edward

Very convenient

4/10

Poor

04 Aug 2025

Jeffrey

The bathroom in the room was in really bad shape. Dirty ceiling, broken tiles, the shower rod was hung by plywood attached to the walls, dirty walls and sticky dirty hairdryer.

Leisure Family

6/10

Pleasant

03 Aug 2025

Susan

The front drive had broken surfaces in the front. The pool was closed and needed a cleaning and the breakfast lady was unhelpful.

Leisure Family

6/10

Pleasant

03 Aug 2025

Cody

Noisy

8/10

Excellent

12 Jul 2025

Deirdra

Front desk was very helpful

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Lois

I didn't like that the lobby furniture was so fifty.

Leisure Family

4/10

Poor

05 Jul 2025

Coty

Rooms were very dinged and dark. Not well taken care of.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Cheryl D.

Was visiting for a funeral so it was just a quick 2 day visit but I would stay here again. Thanks from Philly!

Leisure Family

6/10

Pleasant

25 Jun 2025

William

An average strip, an average hotel.

Business

8/10

Excellent

21 Jun 2025

Dean

Overall Good

Business Self

8/10

Excellent

17 Jun 2025

Marvin

Check-in was great. Stacey at the front desk was awesome and very welcoming.

Business Partner

10/10

Exceptional

08 Jun 2025

Tiffany

Very polite very clean breakfast was good beds are comfy

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Christopher L

Staffing was Very Professional

Business_and_leisure Partner

6/10

Pleasant

02 Jun 2025

Josephine

The experience was bad, I requested in advance when I made the booking to be away from the elevator, my room was next to the elevator. The room smelled like mold and musk.

Friends_and_family Friends

8/10

Excellent

20 May 2025

Rosetta

I enjoy the convenience of staying near a few stores in the area

Business_and_leisure Family_with_children

10/10

Exceptional

18 May 2025

Jalisa

Actually has quality continental breakfast! Out of the hotels visited in this area this establishment is by far top. Service is above standard. Staff is above standard. And the beds are beyond comfy. The pool is available. And the amenities are overall excellent. Definitely book if you are traveling and want top not service.

Leisure Family

8/10

Excellent

17 May 2025

Daniel

Really nice pool area

6/10

Pleasant

16 May 2025

Cindy

Very outdated rooms; cracked tile in the bathroom & felt like it was going to fall in. Curtains wouldn’t close all the way so we had bright lights shining through all night. I was not impressed with this property at all.

6/10

Pleasant

09 May 2025

Andrew

I have stayed in this place on three separate occasions going back to 2008. This trip was a three night stay. Over the years it has declined from what it use to be but is still better then some of the other options in town. The location of this place is its main selling point. The fact it has an indoor pool was nice for the kid. I would suggest adding a kids play activity center like they have at McDonald's. For me personally the biggest draw back was the internet kept dropping of while streaming a video and it will be the main reason I will pick another place when I need to stay in a hotel in Sumter. A positive is the room service was excellent.

Leisure Family_with_children

2/10

Poor

06 May 2025

Rkela

Did not care for this hotel.Run down and out dated. Rooms smelled. Me and my mom were actually scared to go out at night due to the people hanging out around the hotel.

4/10

Poor

30 Apr 2025

Robert

When we arrived, the door to our room was propped open… that is a major security concern arriving late at night. The staff member at the front desk went in to ensure it was not occupied, but we did not appreciate the worry. Then, we found the fridge REEKING of spoiled milk. We were depending on a fridge so we had to fill our cooler with ice instead. Breakfast was disappointing- missing basic staples like oatmeal. The room was fine but clearly in need of updates. The saving grace of our stay was that the rooms were quiet and the staff at the desk were friendly.

Leisure Partner

2/10

Poor

28 Apr 2025

Kethan

I had to leave a day before my checkout, I was still charged the full amount and staff is not responding to my contact. I was promised it was not going to be an issue during checkout too. Truly upsetting!

Business Self

10/10

Exceptional

25 Apr 2025

Sandra

It was very clean and the staff was very helpful and friendly

8/10

Excellent

24 Apr 2025

Krista

Not bad at all

The cleaning staff was so kind and helpful!!

Self

10/10

Exceptional

24 Apr 2025

Patrick

Stayed here many times and never any issues. Check in was quick and easy, rooms are clean and staff was very nice and helpful.
In a great location, close to all the restaurants and shopping.

Business_and_leisure Self

2/10

Poor

08 Apr 2025

Vivian

As a guest I wasn't able to use the restroom in the lobby area, being a female traveling from Florida paid for a room and was told I could use the mens room is ridiculous and unheard of. My husband and I paid for the room it was so hideous we didnt even stay in the room we check out and went elsewhere in the pouring rain.

Business_and_leisure Partner

2/10

Poor

06 Apr 2025

Debra

The toilet wasn't flush all the way. Just awful

8/10

Excellent

05 Apr 2025

Ny Jenna

Nice, friendly staff and environment.

8/10

Excellent

30 Mar 2025

Luis

It was ok

8/10

Excellent

21 Mar 2025

Imani

In a nice location with plenty of options for food and shopping close by. The hotel was pretty clean for the most part, I did find a bit of staining on the comforter but the front staff would’ve had no problem replacing it if I asked, I usually bring my own. They had light breakfast options and coffee in the morning which were decent but there were other options in the area. Front staff was approachable and helpful.

Business Self

8/10

Excellent

20 Mar 2025

Albert

Very Nice.

10/10

Exceptional

16 Mar 2025

John

Pool was nice. Breakfast was ok. Room was plenty spacious. Great place for taking your family.

Leisure Family_with_children

6/10

Pleasant

14 Mar 2025

Shemekia

The pictures are false the rooms looks nothing like the pictures my daughter found roaches around coffee pot in room shower head was rusty room smell stale carpets dirty light fixtures broken..bed linen had black spots on it

Leisure Family

6/10

Pleasant

02 Mar 2025

Alondra

Older rooms needs updating.

Leisure Partner

6/10

Pleasant

27 Feb 2025

Michael

Disappointed

The hotel is old and tired. The wifi is terrible.

Business

10/10

Exceptional

25 Feb 2025

Destiny

Enjoyed my stay. Definitely will be back

Business_and_leisure Self

8/10

Excellent

17 Feb 2025

Verified traveler

Updating needed!

Hotel needs updating badly.

Friends_and_family Family

2/10

Poor

16 Feb 2025

Jerrell

The area outside of the hotel was very well kept. There’s a lot of dining options within walking distance. The hotel itself is extremely outdated. It needs a modern update. The breakfast options were god awful. Good things there’s an iHop across the street. The rooms were not fully cleaned. As a maintenance man myself I found 9 issues in the room. The rooms have a 1990’s type of feel.

Leisure Partner

10/10

Exceptional

11 Feb 2025

Kevin

A little more money than it should be but decent

8/10

Excellent

10 Feb 2025

Landen

We are travel nurses working at the Sumter Co Jail so it was very convenient as far as location. We unfortunately miss out on the breakfast since we have to be at work earlier than they start serving. We haven't had any problems so far with each time that we've stayed fthrough the past month.
I would like to see if we would be able to be considered for any discount since we are there for at min two weekends a month for 2 nights.

Business

8/10

Excellent

10 Feb 2025

Devona Andrea

The staff were friendly

Business Family

10/10

Exceptional

04 Feb 2025

Jerome

A Good Stay

Its was good. Everything I needed to relax.

Self

2/10

Poor

28 Jan 2025

william

All of the furniture in lobby and breakfast area was stained
and dirty.
Breakfast was not edible.
Facility was generally not maintained.
Police entered the hotel to perform a search.
I will avoid this brand in the future.

Family

8/10

Excellent

27 Jan 2025

R

Pwrfect place for our needs.

Business

8/10

Excellent

26 Jan 2025

joyce

The room was great
Breakfast could be better. Staff was great. Would stay again.

Leisure Family

8/10

Excellent

26 Jan 2025

jessyca

Clean comfortable hotel. Conveniently located to many dining options.

Leisure Family

8/10

Excellent

21 Jan 2025

Verified traveler

Breakfast on Saturday morning was not available until after 9am when we were heading out

Partner

2/10

Poor

21 Jan 2025

Felicia

Don’t stay here

The hotel was a complete disaster. They offer me a cancellation at the hotel with not charge and they charged me the rate of a stay and I don’t stay there. The phone doesn’t work at the property and you can’t get them on the phone. I have been unable to get my money back after 2 months.

Partner