SunBay Resort

8/10

Excellent

21 Jul 2026

Kathleen

The staff was so helpful. We enjoyed our room and the pool. Kitchen was very helpful.

Family_with_children

10/10

Exceptional

20 Jul 2026

Caitlin

Fully stocked kitchen. Cool wall bed. Beautiful lake view. Super pretty koi pond. It was a perfect place to destress and escape from everyday life.

Partner

2/10

Poor

19 Jul 2026

Jackie

I will never stay at this place again or use Expedia .. This was the worst experience I’ve ever had …They let us stay in a nasty room then moved us to another room which was equally the same .

We would have left but we had plans and live an hour away and everything els was booked up around us so we had no choice but to stay … Truly the most nasty dirty room …

These pictures are of both rooms !

I’ve ever stayed in … The floors and carpet and bed and everything was just flat out dirty it smelled like smoke and dirt and mildew!

Partner

4/10

Poor

18 Jul 2026

stacia

Very old and dirty. Furnishings and bathroom straight from 1970. Tiny old tv. Ants in bathroom. Soapdish in bathroom with old used soap from previous guest. Very misleading listing. I almost expected the ghosts of Al Capone and other Hot Springs prohibition era gangsters to appear in my room—I’m sure it’s similarly appointed as rooms were back then, and they would’ve felt right at home. However, what do you expect for $89?

Family

6/10

Pleasant

09 Jul 2026

cheryl

The studio room with multiple beds was a bit misleading. One bed is a double Murphy bed and the other is a couch bed. Very crowded and not the nicest room. But the price was right for our last minute trip.

10/10

Exceptional

29 Jun 2026

Asunta

I love the scenery and the bridge outside was a little shaky

Friends

8/10

Excellent

22 Jun 2026

Janelle

Staff was great, sadly no breakfast but the water was great. The hotel is a little old and it shows age in the rooms and the beds aren't the most comfortable but they were clean. Loved the stay and I would stay again for sure.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

nicky

Gret location

Family_with_children

10/10

Exceptional

07 Jun 2026

Lisa

Nice staff. Restaurant is by the pool stays busy. Reservations might be necessary. Overall, great experience!

Partner

10/10

Exceptional

31 May 2026

Tracey

The room was nice and the view was perfect will stay there again

Partner

10/10

Exceptional

30 May 2026

LaTosca

This property was dated yet well maintained. Our Condo was was clean and spacious with a full kitchen, dining area and laundry.
We spent most of our time sitting on the private terrace which lead out to the water. The Resort was bustling with lake activity, children playing in the play area, people fishing from various places off the docks, yet quiet, peaceful , serene.
Be sure to visit the Backporch cafe which stays open til 10PM. Ask for Lee’s section. He was a wonderful server.

Family

10/10

Exceptional

27 May 2026

Amber

Staff was excellent. Room was a little dirty

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kyla

Perfect

Friends

4/10

Poor

23 May 2026

Randy

The beds was cheap, the balcony door lock did not function, the plug receptacles were poorly placed, the lights was poorly placed, no water to drink or coffee in the room. Didn't appear to have been upgraded to modern times.

Partner

10/10

Exceptional

18 May 2026

Cierra

Good

Family_with_children

10/10

Exceptional

17 May 2026

Ryan

The villa that I booked was amazing! It was spacious, clean, and had a great view of the lake. The staff was very friendly and helpful and was able to assist me with all my needs and questions. I will be making this my go to place when I am in Hot Springs.

Partner

10/10

Exceptional

13 May 2026

Jennifer

This property was older, but it was still in good condition. It had a great view of the lake. Property location was convenient to all the fun that Hot Springs has to offer.

Partner

10/10

Exceptional

12 May 2026

Charles

Overall stay and hospitality was excellent!

2/10

Poor

05 May 2026

Lynn

It was not a good experience at all. My four year old granddaughter had a chest of drawers and the tv that was sitting on the chest of drawers turned over on her within 30 minutes after we arrived. Because the chest of drawers was not anchored into the wall--it turned over when she had three of the six drawers opened while putting her clothes in the drawers. Luckily it was just minor bruising. My daughter was more upset than my granddaughter. The room was not clean at all and there were ALOT of ants in the bathroom. It looked like maybe homeless people were residing under the steps outside. It was not worth the 163.00 that I was charged! I do NOT recommend this place at all.

Friends_and_family Family

8/10

Excellent

02 May 2026

Rodney

We only stayed one night and for the most part we were very pleased. We will be back.

6/10

Pleasant

26 Apr 2026

mary

Had no kitchen towels. No coffee. No remote for the tv. No ice I. Freezer, no paper towels.

Partner

8/10

Excellent

26 Apr 2026

Tabatha

We had a washer and dryer in the villa we stayed in which was behind the hotel in some condominiums as far as the hotel itself im not sure. There was pots and pan in the villa as well and a cooktop stove.

Partner

4/10

Poor

24 Apr 2026

NEAL

Booked in for 3 days for a total of about $450 for a Tues, Wed, and Thurs night.

Went to front desk and checked in. Got on the elevator and up to my room to realize that I was not given a key to the room. Down I go back to lobby where they made my keys. I get into the room to realize there is no refrigerator, no microwave . Not even means to make coffee. The room had a jetted tub so I ran the water to let out some of the hot water. It did NOT drain. I tried to use the plunger but it did not workl So, I took my finger to see if maybe I could push the obstruction. Up I pulled to my amazement was a
thick
strand of BLACK hair about 12 inches long. I am in my 80s, so not hardly mine. One of the grossest things I have ever seen.
The cold drink machine would not work.......I had to sign for a towel...when i checked in for my 3 day visit....I was given 1 bar of soap (the 2 inch x 3 inch)

Nice ladies at the front desk but this visit worth $50. per night...............MAX


The staff was nice enough---------but this place is worth maybe $50. per night.

8/10

Excellent

21 Apr 2026

sharon

Great location.

Self

10/10

Exceptional

16 Apr 2026

Brittney

I only have 3 minor issues. Every room we stayed in shower curtains were not cleaned properly. The couches need to be replaced. Last but not least all the TV's need to be smart TV's. At least let me sign in my accounts and watch my shows.. But my overall stay was very good. This is my 4th stay with Sunbay. We will be back. Love the view and the place is directly on the highway. They have Thick good towels. Its a good spot for children.

Partner

8/10

Excellent

14 Apr 2026

Gwendolyn

Convenient place to stay.

Family

10/10

Exceptional

13 Apr 2026

Phetouthay

Would stay again

Family_with_children

10/10

Exceptional

11 Apr 2026

Brad

Everything you need at this property!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Karen

The room was clean and the staff were very pleasant and helpful. We had a nice view of the lake. There was a Murphy bed and foldout sofa. The Murphy bed was adequate but fairly hard. We weee there for the Arkansas Derby so the town was very full and neighbors were very noisy. I still would stay here again.

Partner

6/10

Pleasant

02 Apr 2026

Hannah

The staff was friendly and the koi pond was super cool. However, our room only had 2 pillows, a thin woven blanket, and a sheet. The bed was also very uncomfortable and squeaky. The room was mostly clean but the shower curtain did have spots of black mold on it. The view was pretty but I don’t really feel like the room was worth the price we paid for it. We will be staying somewhere else next time we come to hot springs.

Partner

8/10

Excellent

01 Apr 2026

KEISSA

A lot outdated spacious room quiet

Friends

10/10

Exceptional

31 Mar 2026

Mindy

The resort was an excellent value for the space and ammenities provided.

Friends

4/10

Poor

30 Mar 2026

Kayla

I definitely won't be back, the room was dirty, the pictures are nothing compared to what room I got. No balcony, no kitchen, not even a refrigerator, there was no lock in between the joint rooms so that part was unsafe. As we were packing up to leave a staff member opened our door not once but twice without knocking, one time I was changing. There is no bolt on the door to stop someone from coming in if they have a card. I wouldn't recommend this place to anyone.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Chrishane

The rooms were worth what we paid there was a washer and dryer in my cottage room i totally enjoyed my spring break

10/10

Exceptional

28 Mar 2026

Precious

The condo was amazing and beautiful. It exceeded my expectations. I loved the view of the lake. It was peaceful, clean, and spacious. I wish I could e stayed longer. I brought a family of 6. We all had a place to comfortably sleep. There was an area for my children to play. Even though it was a little cold, there was an area for us to still get in the water and relax in the spa area. My family enjoyed our stay immensely.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Kimberly

We always enjoy this property when we stay here! The children love the swimming pool and sand play area. My husband enjoys fishing at the lake. And plus there are a lot of entertainment and food areas located in the area. The carpet had minor stains, but nothing we couldn’t get over. Especially since the place is a little older. Parking is great as long as you remember to put your parking tag in your window. We’ll definitely go back

Family_with_children

10/10

Exceptional

20 Mar 2026

Elizabeth M

The parking was great and great staff

Family_with_children

10/10

Exceptional

20 Mar 2026

Daniel

Very nice and clean

Partner

2/10

Poor

07 Mar 2026

David

For an establishment that calls itself a resort it was horrible. We showed up earlier than check in time to verify the reservation and when we showed up to check in we had to wait 20 minutes. They should have had our room ready. Additionally there were zero amenities in the room. Nothing in the bathroom for showering, and not even an ice bucket. No refrigerator, no microwave, and the hallway on the 3rd floor leaked as it rained. I would advise people to avoid this place and book elsewhere. Finally they offered no breakfast of any type.

2/10

Poor

02 Mar 2026

gary

dirty and old

Self

4/10

Poor

02 Mar 2026

trenton

the staff was standoffish and the room wasn't lake view it was like they didn't want me there honestly how i felt i won't be staying there again

Self

2/10

Poor

01 Mar 2026

Tammy

The room was not cleaned! There was dirty towels left in our room! The mattress had springs that poke you while you sleep. Room was very dated and rundown

Partner

8/10

Excellent

01 Mar 2026

Edgar

Ah jacuzzi.room tub had be cleaned....
Check out.time bit early(10)...
But let me check in early.......
Lovely time....on site restaurant and lovely breakfast place walking distance....english muffin country kitchen...awsome breakfast

Friends

8/10

Excellent

26 Feb 2026

Ashley

Room and stay were fine. But upon check in there was an issue in our room and they had keyed the wrong side of the too for someone else and our key was for that the right side however they were in our unit.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Doyle

Loved the view, kitchen, & murphy bed. Very nice.

Self

6/10

Pleasant

23 Feb 2026

Donald

Yes

2/10

Poor

17 Feb 2026

Jessica

Staff was amazing. But, we checked out the same day. The room was very dirty, the halls smelt of mold. The lake view was underwhelming.

2/10

Poor

17 Feb 2026

Ryan

Check in was a disaster, room was nasty, used bars of soap in the shower, trash & soap bars in the toilet, previous belongings in the drawers, and stains on the sheets.

4/10

Poor

16 Feb 2026

Michael

The rom had no hot water. We were unable to bathe and were not maven to a room which enabled bathing. We are very disappointed and management should make an effort to contact us to make things right. There shouldn’t some sort of refund and or comp night stay.

Leisure Family

6/10

Pleasant

15 Feb 2026

Kelvin

Need more pillows and have people to take trash out.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Deshon

It was great

10/10

Exceptional

13 Feb 2026

Carol

Everything was wonderful especially the staff

Leisure Friends

10/10

Exceptional

08 Feb 2026

Robert

It was a great stay very nice people a lot of help we loved it the only thing that wasn't ok was it says free breakfast and that wasn't a thing

6/10

Pleasant

05 Feb 2026

Jessica

View and landscaping outside was beautiful! Room was very dated, and bed was extremely uncomfortable you could feel and hear every spring when you laid on it. Also felt like you was laying in a hole

Business Family

10/10

Exceptional

01 Feb 2026

Amber

The condo was perfect, just what we wanted. We absolutely loved the stay.

Leisure Partner

2/10

Poor

02 Jan 2026

Lumound

The hotel is very old and our room keys does not work so we have not been able to leave as we want.The office closed early and there is no one to help

8/10

Excellent

23 Dec 2025

Deanna

the staff was very friendly and attentive. There was a ledge to get to the walk to get in the building. Handicap accessability was not good. There were tubs (1 was jetted) but no walk in showers. The hall was close for a walker and no one could pass. The room was a little outdated but was adequate for our needs. The only restaurant was only for dinner. There was no breakfast provided. We had a good view of Lake Hamilton so that was a plus. It looked like the last updates were in the 90s. We had linens but no soaps, lotion, or shampoo/conditioner. There was tissues. the carpet was frazzled. One of my keys quit working on the 2d day.. We did enjoy the space of a living room and kitchen (but only used the refrigerator).

Leisure

8/10

Excellent

09 Dec 2025

Priscilla

Room’s floors could had been cleaner. But the rest of our room was clean. Staff were very nice and helpful. Website stated a martini bar./lounge but we were told it hasn’t been open since 2020. The restaurant on the property does have a bar and our meal was great. The pool was outside & heated. Bring shampoo and conditioner there was only a hotel bar of soap in bathroom. No coffee in the room but did have a coffee pot. There was coffee at check in area. Bowling alley/arcade walking distance from hotel that also serves alcohol and mixed drinks. Price of room was good. We would definitely come back.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Noe

Check in.

Leisure Partner

8/10

Excellent

05 Dec 2025

Brittney

My 2nd stay was good!! The view was everything!! The bathroom shower curtains were not so clean. Staff was a little rude when asked about starting the fireplace. The rooms was great but one bed was very squeaky.. I would still return because the place is beautiful...I love that we could view the lake, eat good, and have drinks without leaving the property.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Erick

The staff working registration were so friendly! They made me feel welcome!

Leisure Partner

6/10

Pleasant

01 Dec 2025

Chad

Average

Partner

10/10

Exceptional

01 Dec 2025

Charles

All of the above but staff is first on the list

Leisure Family

6/10

Pleasant

30 Nov 2025

stanley

Hall way was dirty with astray near elivator. It looked very clean onnthe photos, but it was older resort. But staffs were kind and view was nice over looking the big lake.

Leisure Partner

8/10

Excellent

16 Nov 2025

Carlos

Nice folk great view and room

Partner

10/10

Exceptional

18 Oct 2025

Tammy

Didn’t use but if I had it was well stocked and cleaned

Partner

10/10

Exceptional

18 Oct 2025

MAHMUD

All well kept

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Richard

A real nice place with great water views and the most pleasant and helpful staff

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

David

I will keep coming back.

8/10

Excellent

01 Sep 2025

Patience

It was a wonderful experience! Great place to stay! Great view, relaxing, clean!
Only issue was only 2 burners worked (one half worked) and we saw a couple of bugs around stove.
But it was still worth it.

Leisure Friends

10/10

Exceptional

21 Aug 2025

Dianna

all good

10/10

Exceptional

10 Aug 2025

Leo

Great

10/10

Exceptional

10 Aug 2025

Dong

Love it. Will return

Leisure Family

8/10

Excellent

03 Aug 2025

Caronda

Setvice was great, even with a 2am checkout. Rooms was great, except for bed. Mattress felt like a boxspring. Facilities were great!!! Beautiful view, kids loved pool laundry situation was wierd with you havibg to take towels to laundry to receive more, but would stay again if i had a different mattress

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Beverly

Nice

10/10

Exceptional

06 Jun 2025

Mingming

Nice lake view. Walking yo the dining restaurant. Nice pool.

Leisure Family

10/10

Exceptional

04 May 2025

kevin

Amazing property. The decor is dated, but everything and everyone was delightful. Would definitely recommend and will definitely return.

Leisure Family_with_children

10/10

Exceptional

03 May 2025

Kevin

Good stay.

6/10

Pleasant

01 May 2025

Joy

It was confusing, there is a restaurant and a hotel in the same building. Its good for stop and go. There are good restaurants around the building.

Business Partner

10/10

Exceptional

28 Apr 2025

Chelsey

The playgrounds for the kids were great, the views and size of the property were perfect for our family.

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Gweneshia

Room key issues

Leisure Partner

6/10

Pleasant

21 Apr 2025

Linda

Easter Weekend disappointment.

Well it wasn't a good two night stay to have 2 children in with the hidden bed which was new to me i have never in all my life of staying out ever got something like this. it was like 3 feet from kitchen counter top to the other side of the wall. bathroom ok. It wasn't advertised the same as it was actually. no pool for the children and i was told yes we have a pool year round at 84 degrees. I left a bag with my beach towels in it that i had put away and didn't use due to no pool. realizing I had left them after I got home called and was told they weren't there. Very disappointed. It's just not modernized when you get off the elevator it looks disappointing with the ash trays still on the walls from way back and just old looking. Will probably not be staying there again. Even in the other rooms where I had a friend with two beds not even a microwave or small refrigator.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Ross

The front waterfall and goldfish pond.

10/10

Exceptional

13 Apr 2025

Dorothy

This is a very beautiful and well maintained property. The staff\employees are very friendly and accommodating. I definitely will come back and recommend this resort to family and friendly.

Leisure Partner

2/10

Poor

30 Mar 2025

Nicholas

We returned for the night Friday and was locked out of our room till almost 2:00 am.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Chrishane

From the jump the staff was super resourceful, they kept us informed on the best places in the area to go the accomodations of the facility where perfect I will definitely be going back.😃

Leisure Family_with_children

2/10

Poor

29 Mar 2025

Amanda

Bedding was dirty
Floors dirty
Bathroom dirty
No refrigerator

Leisure Partner

10/10

Exceptional

24 Mar 2025

Jeremy

Absolutely amazing we want to stayban entire week next time. Huge two bedroom unit amazing space in family room amazing views and pools. Just amazing!!!!!

Leisure Family

10/10

Exceptional

23 Mar 2025

Eddie

The front desk manager and staff were great!

Leisure

10/10

Exceptional

21 Mar 2025

Kimberly

The property was great. The staff were all attentive and making sure the guest had parking spots. The rooms are nice and relaxing. 10/10

Leisure Partner

8/10

Excellent

20 Mar 2025

Henry

These are condos. They are a bit dated but comfortable. Great view of the lake. A couple of air condition issues. Great staff at the front desk. Excellent Security (Chase)! The restaurant is convenient and the chicken fried steak and grilled chicken alfredo are excellent! Free washer and dryer down the hall. Towels are not automatically replaced, so you have to take the dirty ones down to the attendant yourself to have them replaced with clean ones.

Leisure Family

8/10

Excellent

16 Mar 2025

Lamar

We enjoyed our stay. Perfect location! The property is old and could use some updates. Good enough for the price

10/10

Exceptional

16 Mar 2025

leona

The staff wa super nice, the ease & convenience & accessibility finding the property
The view from my room was spectacular 😍

8/10

Excellent

03 Mar 2025

Kristy

The staff was great and helpful. Very friendly. The view of the lake was amazing. We had a full kitchen and everything we needed. Nothing fancy but a nice clean place to stay. The pull out bed wasn’t too comfortable but it’s a sofa bed. It worked and we enjoyed our stay. I would stay here again

Leisure Family

10/10

Exceptional

02 Mar 2025

lyndsay

Great stay

Stayed for the weekend, spacious, clean, comfy, front desk was very friendly.

Friends_and_family Family

10/10

Exceptional

26 Feb 2025

Destiny

.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Tonya

The condo was very nice and clean. The staff was very friendly and helpfull.

Leisure Family

10/10

Exceptional

18 Feb 2025

CCurlee

Great

10/10

Exceptional

16 Feb 2025

Jacques

Really enjoyed our stay!

Leisure Family

10/10

Exceptional

01 Feb 2025

Angela

I love the view of the lake and the convenience of everything so close.. I also love the back porch grill restaurant it is amazing and has the best steak and twice baked potatoes.. The staff is extremely friendly at the resort and the back porch grill.. everything is just all around great there..

Leisure Partner