Name: The Hotel Hot Springs
Address: 305 Malvern Avenue, Hot Springs, 71901, US

8/10

Excellent

06 Aug 2026

Sead

Hotel was amazing as far as cleanliness, customer service, rooms were very clean.
Only thing that needs improvement in the future is sleeping beds. Mattresses were very very uncomfortable where even our kid complained about it ! Other then that Hotel is amazing.

10/10

Exceptional

06 Aug 2026

William

Only a short walk to bathhouses

6/10

Pleasant

05 Aug 2026

Don

Friendly staff, everyone of them. However the room was terrible. Roaches, mold, we had to clean the AC filters. They looked like they hadn’t been cleaned in months. Towels were clean but stained and looked dirty. Sheets were pilled and worn. Floor lamp was broken with wires showing. Several of the USBS were not working. The hot water ran out after one persons shower. Ice maker on the 8th floor was not working and no sign to indicate it was not working. Had to go to 12th floor to find one that worked. We went to the restaurant/ bar and there was only one person working with several customers. The hotel did not look anything like the pictures on the web site. Coffee was the worst ever. Cold . Not ready by 6:00 AM. We selected this hotel based upon Expedia reviews. Won’t be using their reviews anymore. This hotel needs serious work and a serious cleaning.

6/10

Pleasant

04 Aug 2026

heidy

Convenient location, but wish there was a better place to sit in the lobby and escape from all the beauty contest people. Nice shuttle service to the bathhouses. Very convenient.

2/10

Poor

04 Aug 2026

Vanessa

Terrible. Old hotel with rooms smelling mold and WEED. Many people smoking weed around. Bathroom really outdated, Bath tube was Cracked and making noise. Refrigerator was making noise. Disgusting. Staff is so so. They tried to charge parking lot that we never used. The bar was very hot because the A/C was not working. The waitress at the bar was very polite and professional. Food was Ok. Never go Back.

Partner

8/10

Excellent

03 Aug 2026

Jonathan

We like the location, and it was easy to get to. Staff was helpful, and accommodating.
Room could use a little freshening up but still was a nice room minus the yapping dog that was next door. Great view of downtown, West and Hot Springs Mountain. Don't know anything about the restaurant or the breakfast buffet. But the bar wasn't bad. We would stay again.

10/10

Exceptional

03 Aug 2026

William

This was obviously an older hotel, but it was very well maintained. The restaurant was good, and the staff was very helpful. There is not much parking available, but valet parking was just $20 per day, so that was convenient. It was located very close to the sites in town. I’m not sure the breakfast bar was worth an additional $15, but it was good. I enjoyed the stay.

10/10

Exceptional

02 Aug 2026

Janice

Everything was very good. Our room was clean & every staff member (front desk, breakfast staff, maid service & was very courteous, friendly & helpful. Always enjoy staying at the Hotel Hot Springs every year.

8/10

Excellent

31 Jul 2026

Jennifer

Staff very friendly and helpful! Restaurant food excellent.

2/10

Poor

30 Jul 2026

Phillip

Doesn't have a pool..

8/10

Excellent

27 Jul 2026

Roberta

The soap dispenser in the shower seemed to be more full of water than soap. For 2 people there was only 1 coffee cup and no one available to bring the 2 of us another. The location was good but only street parking or valet service. The mattresses were wonderful and it was a quiet location.

10/10

Exceptional

27 Jul 2026

Tracy

Everything g was good

10/10

Exceptional

27 Jul 2026

Alfred

Nice that the hotel was within walking distance to downtown.

2/10

Poor

26 Jul 2026

William

Someone tried to pick our lock and enter our room at 2:00 am. After calling the front desk and getting no answer, I took matters into my own hands. We left at 2:30 and will never stay here again. Very disappointing.

10/10

Exceptional

23 Jul 2026

Paula

Excellent place to stay!

2/10

Poor

22 Jul 2026

Karina

The rooms were covered with mold, we got changed several times and all the rooms were the same

10/10

Exceptional

20 Jul 2026

John

Great staff, great room, great location.

10/10

Exceptional

19 Jul 2026

Makayla

Cozy clean rooms.

Partner

8/10

Excellent

19 Jul 2026

Johnny

Room had bugs inside, toilet clogged up. Snack Bar was crazy highly priced. Staff was friendly, but parking was a nightmare

Self

4/10

Poor

19 Jul 2026

Jacqueline

Big water bugs were in the room & also in the bathroom.In the lobby.

Family

6/10

Pleasant

19 Jul 2026

David A

I believe that when you pay $250+ per night you shouldn’t have to pay $15 for an “ok” not really good breakfast bar. I would recommend to people to stay at the other hotel next to the convention center, the rooms and staff are also great but their breakfast is included and it is a “made to order” breakfast.

10/10

Exceptional

17 Jul 2026

Bill

everything was great with the hotel. the only negative thing is the parking. there is absolutely no parking for the guests. the only place to park is on the street. this is like a 12 story hotel. hundreds, if not thousands, of guests and you park on unsecured streets around downtown hot springs, wherever you can find one.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Kimberly

Breakfast not worth $15.00.

Self

8/10

Excellent

12 Jul 2026

Melissa

The hotel was fine overall, but due to the humidity in the air, there was mold on the ceiling of the room. Seem

10/10

Exceptional

12 Jul 2026

Paula

I had a wonderful stay and I definitely would stay again. Very convenient location. The only down side was that the bathroom was not cleaned. A dirty washcloth was in the floor and hair was on the shower wall.

Business

8/10

Excellent

11 Jul 2026

Tonya

The hotel was nice. The room was nice. The staff was nice. I like the location. I like the free shuttle service. I did not like the breakfast. It did not look like nothing. It should have been free. It looked ridiculous. We went to I Hop. Overall it was a nice hotel with friendly people. If I were to go back. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Drey

Great spot near the park, just have to pay for parking.

Partner

6/10

Pleasant

11 Jul 2026

Martha

Staff was amazing, but I seen a bug and hair was on the bathroom floor.

Partner

8/10

Excellent

09 Jul 2026

Chioma

Stay was okay overall. Nice review from the hotel. Great and central location. Limited but free parking available. Staff was kind and helpful. The bathroom could be cleaner

Friends

10/10

Exceptional

06 Jul 2026

Hebert

Everything was great great place to stay

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Derrick

The hotel shuttle made it super easy to go places without having to take your own vehicle since parking is rather difficult in Hot Springs.

Partner

10/10

Exceptional

05 Jul 2026

Xingtao

clean and in good location

Partner

10/10

Exceptional

05 Jul 2026

Sia

Very clean and spacious room and convenient location downtown. Would definitely come back.

6/10

Pleasant

04 Jul 2026

Samantha

I chose this hotel because of it's location and price. I have stayed here in years past and chose to give it one last try. The air conditioning was great! The staff was friendly. The location is great! Breakfast is $15 per person, so I brought breakfast items and used the in room fridge, microwave, and coffeemaker. Parking is $12 per day at this hotel, so I parked on the street. The extra breakfast and parking costs (not shown when booking the room) make other hotels cheaper but missing the location. The shampoo, conditioner, and body wash pumps were empty, but I had my own so it was no problem. The vinyl plank flooring was warped up on the edges of the planks. One of the beds had small curly hairs on the duvet and long hairs on the pillow and sheet, so I asked for it to be redone. I could tell that it was not done because some of the curly hairs and one of the longer hairs were still there. The other bed (the clean one) was great! It was clean and very comfortable! The room was very quiet. Overall it was fine, not one I would be excited to return to, but would be fine to stay for the location.

Business

10/10

Exceptional

04 Jul 2026

Kristie

Staff was very helpful and the hotel has a shuttle to bring you wherever you want to go!!! Beautiful hotel within walking distance of bath houses!!!

10/10

Exceptional

04 Jul 2026

Tracy

Staff was nice! They were helpful!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Connie

Right in the middle of downtown. Close to shopping and bath houses!

Family

10/10

Exceptional

03 Jul 2026

Leonor

The view of the mountains , the staff was very friendly, the room smell nice , clean and comfortable

Partner

8/10

Excellent

03 Jul 2026

Tuleatha

The staff was very helpful.

Friends

6/10

Pleasant

03 Jul 2026

Tammy

Hotel was in close area for shopping and eating. In regards to our Hotel room cleanliness you could tell that the floor was not cleaned. Example a big lump of hair on floor that was not ours.

Partner

10/10

Exceptional

02 Jul 2026

cathy

Room was pretty ckean, windows had greasy matks on them and floir had sticky stuff, bed were comfy, plenty of towels and toom was straightened daily. Hotel was al.ost empty but bartender was great. We didnt eat in hotel

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Matthew

The women at the front desk was very knowledgeable about the area and was very polite and friendly! We are from Texas and got a room without hesitation! We also ate at the bar and grill located on the side of the hotel, we had a great time and the food was very good! I got the pasta and my husband got the cheese cheeseburger along with the new cheesecake for dessert. I highly recommend anyone who wants to walk around to stay here, because it is so convenient not too crowded. It’s a very good atmosphere! I hope that if you stay here, you are a very blessed time! Love, The McNamara’s!

Family

10/10

Exceptional

02 Jul 2026

Alisha

Great location. Staff was lovely. Our room was huge. Just know there is no pool or gym.

Partner

10/10

Exceptional

01 Jul 2026

Tristan

Great place

Partner

8/10

Excellent

01 Jul 2026

Simon

The staff were helpful and friendly. The location was very central and a quick walk to downtown. Only complaints are that the floor was dirty and the AC was quite loud.

Self

10/10

Exceptional

01 Jul 2026

Terri

Amazing location, and the staff were wonderful! Bed was comfortable and very clean room

Partner

6/10

Pleasant

28 Jun 2026

Paula

Overall , ok experience

Family_with_children

2/10

Poor

28 Jun 2026

Maalik

My room had a cockroach and the towels were NASTY!! I am very disappointed in this hotel especially since it had good reviews.

Partner

8/10

Excellent

28 Jun 2026

Joanna

The staff was nice, the track bar and grill was a great add on for dinner and music right through the lobby. Location was convenient, it was close to the national park and bathhouse row. We enjoyed our stay.

Partner

10/10

Exceptional

28 Jun 2026

Alan

Had a great stay. The location of the property allows easy access to dining and entertainment.

Partner

8/10

Excellent

28 Jun 2026

Maxwell

Our weekend stay was great! Only “complaint” I would have is our floors were not swept /vacuumed (crumbs, dirt etc) BUT, the next morning we went for a walk our room was refreshed before 11am! That was nice to come back to! This place DOES NOT HAVE A POOL OR GYM* but staff was very nice! Amazing spot near downtown & location was nice! Would stay again!

Partner

6/10

Pleasant

28 Jun 2026

Valerie

Breakfast

Family_with_children

4/10

Poor

28 Jun 2026

Racquel

The room had so much dust and the building itself was extremely old run down and smells. I wouldn't stay there again. Breakfast was not included in the stay. No parking. Had to park on the street. Window curtains did not shut, air conditioner was old and made a loud annoying noise.

Self

6/10

Pleasant

27 Jun 2026

Sandra

The pillows were horrible. They were flat and tiny.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Richard

Hairs in the bed, toenail clippings on the floor, stains on the headboard. The room stank of weed. The front desk did not tell us about parking. The room was dirty and certainly not worth the money we paid.

Partner

10/10

Exceptional

25 Jun 2026

Mary

Dinner in the bar was good

Friends

10/10

Exceptional

25 Jun 2026

Jimmy

Hotel was close to downtown and made getting around easy. Good restaurants within walking distance.

Family

10/10

Exceptional

25 Jun 2026

Corey

Great

8/10

Excellent

24 Jun 2026

Carlton

Very convenient location to Bathouse Row.

Partner

10/10

Exceptional

23 Jun 2026

Harold

We really enjoyed our stay. The staff was very professional and friendly.

Partner

10/10

Exceptional

23 Jun 2026

Regina

Within walking distance of the attractions and shopping!!! Nice place to stay

Partner

6/10

Pleasant

23 Jun 2026

susan

Loved the staff. Great customer service. Room clean. Did not like the cable tv. Breakfast was not worth $15. Hair dryer in room did not get hot.

Partner

10/10

Exceptional

23 Jun 2026

Kristi

.

Family

10/10

Exceptional

23 Jun 2026

Dave

Room was clean. Was disappointed that there was no pool or gym, but that was my fault for not double checking before I booked. Limited free parking on the street. If you can’t find a spot, plan on spending $20 for the parking garage over a block away or $25 for valet.

Breakfast is not included, even for military, so plan on spending $15 per person for a very limited buffet.

Partner

10/10

Exceptional

22 Jun 2026

Olga

Nice clean room, good view, close to Bathhouse row.

Self

8/10

Excellent

22 Jun 2026

Derek

Hotel was perfectly located walking distance to most of town.

Partner

10/10

Exceptional

22 Jun 2026

Phillip

Great hotel with excellent staff. We loved getting to walk around downtown experiencing good food and culture only a block away from the hotel.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Brendan

Dated hotel. Uncomfortable bed. Awkward room layout with inadequate lighting and power. Sound insulation was inadequate between rooms - nothing like being woken up all night by the crying baby next door!

Friends

8/10

Excellent

22 Jun 2026

Taylor

Everything was very nice about our stay except I did kill two roaches over the 4 days. Excellent location in Hot Springs. Parking was easy to find on the street right outside the hotel, even on the weekend and downtown. I didn’t need extra help with anything, but staff was very polite overall. Good value and comfort for the money.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Ginger

Did not eat the breakfast or try the restaurant but everything else was excellent.

Partner

4/10

Poor

21 Jun 2026

Jim and Kathleen

This hotel is perfect for a business person with a rolling carryon bag and a briefcase, and a company expense account. Otherwise not so great. There is no parking on the premises. Small parking lot across the street and street parking are free, but not easy to find a spot. Or $12 for a parking garage a block away, or $20 for valet parking. The entrance is small off the street. Very little room to unload luggage and bags. Room carts are scarce so if you have more than one rolling suitcase, it’s difficult to take everything up to your room and move your car far away to park it. Breakfast is $15 per person. Not great for families. No ice in the ice machines. Room itself was clean, the valets were nice but many more needed. So all in all, not a convenient place to stay. We won’t stay here again.

Partner

10/10

Exceptional

21 Jun 2026

Ariane

Stayed for the Mrs Arkansas pageant

Family

4/10

Poor

21 Jun 2026

Jim

First night, son found a bed bug, pulled covers back and located what appeared to be a crime scene! Bloody spot on matterss the size of one of the pillows! moved to another room and second night, kids next to our room were drunk and very loud! Slamming doors and yelling! Beautiful historical building but needs to be more attentive to the hygene!

Family

6/10

Pleasant

21 Jun 2026

Josh

My first impression was a filthy elevator. Not only dirty, but smelled horrible. Got to our room, According was blasting, which was nice. There were food crumbs on the bed, the shower was dirty, the sink faucet had corrosion on it. The toilet seat was very loose and almost falling off. For as much as I paid, it should at least have a smart tv, but no. Beds were ok, the pillows were kinda sus. They were little half pillows. We can't even get normal size pillow on the beds? Then breakfast was steep. 15 bucks for an adult? For the price of the ticket breakfast should be included. Honestly I've stayed at hotels that were half the price of this place and it was a nicer, much more enjoyable stay. I can honestly say, we will not be coming back to this hotel.

Family_with_children

8/10

Excellent

21 Jun 2026

KEVIN

The Keurig coffee pot didn't work

Partner

2/10

Poor

21 Jun 2026

Mehri

⭐☆☆☆☆

This hotel was one of the worst places I have stayed. The property was dirty and poorly maintained. The bathroom was moldy and looked like it had not been properly cleaned in a long time. The furniture was chipped, worn out, and covered with stains.

The customer service was just as disappointing. When I reported the mold in the bathroom, the front desk staff was rude and unhelpful. They told me they had canceled my booking, but because I booked through Expedia, they were not sure whether I would receive a refund.

Before my trip, I emailed the hotel to ask about EV charging. They confirmed that they had three EV charging stations available in the parking area. However, when we arrived, all three chargers were out of service. To make matters worse, parking was managed by a third-party company, which created additional inconvenience.

Overall, the hotel did not match the information provided, and the condition of the property was unacceptable. I would not stay here again and would not recommend it to others.

Partner

10/10

Exceptional

21 Jun 2026

Teresa

The hotel was nice. It was clean and the staff members were very friendly. I felt the location of the hotel was very convenient to downtown. Parking was free on the street but valet and self parking are other options.
We enjoyed our stay here. We will plan to stay again.

Family

8/10

Excellent

19 Jun 2026

Roger

Location, location, location! This hotel’s location allowed us to explore Hot Springs and only use our vehicle once. We enjoyed bath house row, hiking, a little history, shopping, and some great food. Ladies, take a lighted mirror with you because the bathroom lighting and mascara do not mix. Our room was clean and the public spaces were cared for too.

Partner

8/10

Excellent

16 Jun 2026

Rachelle

Nice hotel. Good location for bathhouse row.

Partner

10/10

Exceptional

16 Jun 2026

Rich

My conference was at the attached convention center. The kind women behind the desk allowed me an early check in which was greatly appreciated after flying through the night. The $15 breakfast wasn't awesome, but it was good enough to get my day started and very convenient.

Self

8/10

Excellent

16 Jun 2026

Don

The staff at the breakfast bar were really great and helpful.

Having to pay for parking…really. That’s ridiculous!!

Partner

6/10

Pleasant

15 Jun 2026

Charles

The hotel was being remodeled so it was in a state of repair. Elevators were extremely slow. Parking was off site. Room rates are overpriced.

Partner

10/10

Exceptional

13 Jun 2026

pratibha

nice clean

10/10

Exceptional

08 Jun 2026

Virginia A.

Our stay was very nice and everyone was friendly and helpful.

Partner

10/10

Exceptional

08 Jun 2026

Richard

It was a great hotel in downtown Hot Springs

Partner

10/10

Exceptional

06 Jun 2026

Beth

Our room was keep very clean and nice the whole time.

Our maid on the 14th floor was so sweet and so meticulous about her job. We stay here 4 times a year and I will ask for her floor the next time!

All of the staff are informational and willing to help anytime day or night!

Business Family

10/10

Exceptional

31 May 2026

Jennifer

The room is very clean and large, staff was very nice and helpful. They have a free shuttle to take you to where you would like to go and to pick you up.

Friends

10/10

Exceptional

31 May 2026

Lizbeth

Great price and good location. Staff was extremely helpful and nice.

Partner

8/10

Excellent

30 May 2026

Tony

Would stay again! Great value.

8/10

Excellent

29 May 2026

Bradley

Room was nice sized and comfortable. Shower was a bit small.
They have a shuttle service that will take you anywhere within a five mile radius

Family

10/10

Exceptional

29 May 2026

Jerry

Did not eat or go to the bar

4/10

Poor

28 May 2026

Aspen

Our first room we arrived to had dirty bedding, our second room was the same. The ice machines on three floors that I know of were out of order.

Partner

10/10

Exceptional

26 May 2026

Scot

Really helpful to use the shuttle. The staff was very helpful and polite. Will return.

Partner

8/10

Excellent

26 May 2026

Sharon

Hotel Hot Springs was located in a great location for walking to downtown Hot Springs, close to everything. My room was nice and clean, towels could've been better. After checking out the $15 breakfast buffet,I do not recommend the breakfast buffet overpriced for what they offer. It's not a $15 worthy buffet. it's best to eat at the Hale bath house very good food there for breakfast lunch and other places and prices for a really good breakfast for $15 in downtown I would not recommend the breakfast at Hotel Hot Springs. The restaurant in the hotel, was decent, the food was good. Drinks were good a little bit pricey, the night that we were there on Saturday night, there was a live band which was nice at the restaurant. Overall HHS was excellent. Will definitely stay there again as it's convenient and location and cleanness of the hotel.

Partner

10/10

Exceptional

26 May 2026

Tim

Staff was great and gave suggestions. Was able to park at Regions bank across street on weekend (bank was closed). Room was clean and towels were nice. Location was great so we walked to downtown area since it was close. Highly recommended.

2/10

Poor

25 May 2026

Jennifer

The users hotel staff I’ve ever encountered. Building was rundown and outdated. Rooms had some upgrades but the floors, headboard and shower were dirty.

Common areas very dated. Hallway carpets stained.

We checked in about 9 pm. Check in staff was pleasant and helpful, however, we had to request a new room due to a strong odor on the first.

Once I’m the new room, I took a shower and realized the shampoo, conditioner and body was dispensers were all empty. There were zero toiletries in the bathroom.

I immediately called the front desk and explained the situation, asking if someone could bring up toiletries so we could at least get showers in the morning. She was very short with me and said they could not bring anything up because housekeeping was gone for the night.

She said I could come to the desk to pick up shampoo, etc. I explained I just got out of the shower and asked if someone besides housekeeping could drop the items by as I was in a towel with wet (dirty) hair at this point.

She yelled at me that housekeeping is gone and no one is available to bring the items, then she hung up on me.

At checkout, attendant also rude, short and never asked how our stay was.

To top it off we dealt with the smell of pot from our neighbors for most of the night.

Trash experience. Worse than I’d expect at a roadside motel.

Partner

2/10

Poor

25 May 2026

Cristal

We have stayed here numerous times not sure what has happened maybe a change in ownership but we will not be back

Friends_and_family Family

10/10

Exceptional

25 May 2026

JULIO

Clean room. Staff was helpful. Good for a nights stay. Would stay again if in the area.

Family

6/10

Pleasant

24 May 2026

Cole

Advertised free breakfast on hotels.com, then told there was a charge. Parking sucked, the place smelled weird, and we could hear our room neighbors loud and clear. The room was oddly designed, with no towel holder, a small sink, and there was no outlet on the desk for the coffee maker. Otherwise it was clean, so it was okay.

Partner

10/10

Exceptional

23 May 2026

Prima

Nice breakfast buffet

Family