Name: Baymont by Wyndham Hot Springs
Address: 5321 Central Avenue, Hot Springs, 71913, US

6/10

Pleasant

29 Jul 2026

Sharon

Love that it was by the lake. Rooms were old and in need of much work and upgrades. The staff was nice and accommodating by switching us to other rooms.

8/10

Excellent

28 Jul 2026

Stacy

Lake view and pool. Grass was not maintained at all. Nice stay.

10/10

Exceptional

28 Jul 2026

LINDA

We loved our stay.

10/10

Exceptional

27 Jul 2026

MARGARET

Beautiful views

6/10

Pleasant

26 Jul 2026

Deasha

Great amenities. The pool and bar were both very nice. We had an issue with the air conditioner in our room leaking a huge puddle of water overnight. I told housekeeping and she said she would get it taken care of. We returned that evening to it still there. I spoke to front desk as it was getting larger and a hazard for my kids to fall in and he just simply said can I use a towel. This amount of water would take way more than 1-2 towels to clean up and what am I supposed to do with these soaking wet towels afterwards? He did get it cleaned up after I told him this. Then after swimming with a group of 10 plus people we couldn’t find towels anywhere for the pool. We had to ask and wait 20 mins and he seemed a little bothered by it. But there is a sign that says do not come inside wet please. Not sure what to do without towels. The next morning our belongings were stolen out the back of our truck overnight so not the safest either.

6/10

Pleasant

26 Jul 2026

Anita

The first room (of a 3nite stay) was terrible—I heard the ice machine all night and the laundry across the hall in morn. Showerhead was broken and no shampoo.
A helpful woman moved me for the second two nights and that room was quieter and just fine.

6/10

Pleasant

24 Jul 2026

Rose

Location was good .The beds were comfortable. The down fall was after we checked in we had a issue with the toilet make a noise every 4 minutes went to front desk and told them the lady wrote it down on paper and said she wasn't sure if maintenance guy had left for the day (Sunday ) the day we checked in if he had left it would be Monday before they could look at it ..so Monday he fixed it from making the noise but then we had water in the bathroom floor he came back worked on it again Tuesday same thing water back in floor again that time the guy put longer piece on pieces in tank which stopped the water from spraying out of top of lid after flushing .my friend went to the desk on Mon and Tues to front desk to let them know we were still having trouble with toilet while I attended to my mom .My friend told the lady at desk we should be compensated some for the inconveniences the lady said she would have to talk to manager then told her they would give us 20% discount due to we were staying 5 nights and ..When we checked out only got a $20 credit was not happy with that but my friend told the lady she had talked to that she wasn't being truthful she had said 20% not $20 cause she would of never agreed to that for our inconveniences..Other than that the other workers were friendly

6/10

Pleasant

23 Jul 2026

Heather

No review

6/10

Pleasant

23 Jul 2026

Laura

The Baymont is in a great location with beautiful views of Lake Hamilton! The main issue we had was a bad body odor smell in our room. The staff was very helpful and kind. They also have a bar and grill on site which had live music on Saturday night which was a treat! The rooms need updating as lots of lamps and furniture are rusted and scuffed. Overall it’s a good safe hotel in an awesome location!

8/10

Excellent

20 Jul 2026

Heather

It was nice to sit out back by the lake. Would stay again.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Madison

Great stay, would recommend!

Family

10/10

Exceptional

18 Jul 2026

Rhonda

Clean room, nice view of the lake.Excellent breakfast, nice tables to set outside.Friendly staff.

Partner

10/10

Exceptional

18 Jul 2026

Robert

The hotel was nice and clean with a great view of the lake. What was most surprising was that they had a nice bar and grille. We were able to relax and not have to go out and about for a meal which we really appreciated. The food was delicious and the service beyond excellent!

Partner

4/10

Poor

17 Jul 2026

Kate

Ugh

Partner

4/10

Poor

17 Jul 2026

Kate

It looks nice but, not clean. I saw dead bugs around the bed and dust on the ceiling and fans.

Partner

6/10

Pleasant

15 Jul 2026

Kelsey

The bathroom had black stuff coming out of the hand rail in the shower. The stopper was laid out. The AC unit was leaking on the floor. The bathroom fan and a weird blue light in it. Our room number was wrote in pencil on the wall. Walking by other rooms and they had plates with room numbers. Requested a lake view. Did not get one, told that they were full. The parking lot only had 15 cars max. No buses or anything. Breakfast was very bland and not appealing.

Family_with_children

4/10

Poor

13 Jul 2026

Wyteshia

I chose this hotel because of the pool. We stayed from 7/10/26-7/12/26. We were mot able to get in the pool because of maintenance issues. The elevator was broken down the whole trip. My daughters room was not clean. Hair was everywhere. When she tried to talk to the front desk she was ignored snd no on answered the phone when she called. My family will not stay thete again

Friends_and_family Family

2/10

Poor

13 Jul 2026

Janet

I’m not going into details but we won’t stay there again . I don’t like leaving bad reviews but for the price we paid and the unclean bathtub and broken down furniture and rustled lamps on the room and water on floor we don’t know where it was coming from was enough to make a decision we would not ever go back.

Partner

10/10

Exceptional

12 Jul 2026

Laureano

Great stay amazing view outdoor furniture and a bar down stairs

Friends_and_family Family

2/10

Poor

12 Jul 2026

Bill

The rooms lampshades and rust stains and mold
The floors were wet and sticky
The pool was not cleaned and was not ready the time we were there very green
Lots of lights that were out by the pool in the sidewalk need to be replaced
The outdoor mats were very deteriorated could not read them
The canopies that you lay on some of them were torn

Partner

2/10

Poor

12 Jul 2026

Derick

Our stay at the Baymont in Hot Springs was extremely disappointing. The room we originally booked was nothing like what was advertised. We ended up being moved five different times because of repeated issues including dirty rooms, water leaks, missing or unusable amenities, and rooms that were not in acceptable condition.

The refrigerator was one of the things we specifically needed, and multiple rooms did not have a working one. We also encountered cleanliness issues, and even after finally finding a room that was manageable enough to sleep in, there were still problems like a shower curtain rod hanging loose and not allowing the curtain to properly close.

The pool, which was advertised as an amenity, was green and not usable during our stay. Overall, the hotel did not provide the experience or basic standards that were promised. This was not a case of simply changing our minds or wanting to leave early — we spent our trip dealing with room changes and trying to find a clean, functional place to stay.

The staff did attempt to move us between rooms, but the condition of the property itself was the main issue. We would not recommend staying here unless major improvements are made.

Family_with_children

2/10

Poor

12 Jul 2026

Brittney

Rooms were sticky and not clean. Pool was gross. Elevator quit working. Breakfast gross. Worse experience ever

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Sameera

We had clean room, comfortable bed and lake view was excellent! Beautiful sunrise from our balcony! Breakfast was good too!

Partner

4/10

Poor

11 Jul 2026

Brittany

The first hotel I’ve had to request three different rooms and then request a refund. I’m grateful the front desk staff was helpful and agreed to refund my money as I had not purchased the insurance. All three rooms had dirty/stained bedding and dirty bathrooms. We stay in hotels that have 8+ ratings. This hotel might deserve a 5. In just grateful we were able to get a refund and find a better l, cleaner hotel.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Stephen

Excellent, front desk staff, wonderful views and great breakfast. Absolutely no complaints.

Self

8/10

Excellent

09 Jul 2026

Amber

We have stayed here off and on for years but this visit was disappointing because the pool. It is not well maintained like it used to be. So sad. The housekeeping lady on 4th floor (brandy was a delight! She was just precious!)

Friends_and_family Family

4/10

Poor

08 Jul 2026

Brandon

The hotel was unfortunately very disappointing. It was not clean or functional. Had to move from my first room because of a clear mildew smell and problem. Signs of flood damage in both rooms. The second room smelled better but the freezer was a solid block of ice, the tv didn’t work and neither did the toilet. I had to get those things functioning myself mechanically. Very poor housekeeping. Presence of mold and non functioning items like the dispensary’s in the shower. Do not recommend at all. The staff was friendly I will say. Just a poor environment

Friends_and_family Family

4/10

Poor

08 Jul 2026

Joy

This property has so much potential, stayed a couple of years ago and it was great. I wanted a top floor balcony room with a lake view. I made a mistake when reserving the room and got a first floor pool view room instead. I was told there were no other rooms available but was assured as soon as one was available we would be moved. We stayed for a week, never notified of a different room. The pool was dirty, it was never cleaned and the pump and filters were either not working or never turned on. One morning they did throw chemicals in it, most went on the pavement around the pool. There were bugs in our room including several roaches. Needless to say, next time we go to Hot Springs we will not stay at the Baymont.

Family

2/10

Poor

07 Jul 2026

jacquelyn

Leak in ceiling and black mold and dust all over the ceiling

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Linda

Confusion over the room amenities on my reservations. Need to specify balcony or pool or lake view. The suite amounted to a worn old couch, needed replacement. No other room was available.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

KAHNU

Lake view was excellent,great staff.
The microwave was not opening some times,bathroom exhaust fan was not working?
Otherwise it is a nice place to be.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Christopher

Checked in and the first room was filthy. Asked for a refund or a different room. Was shown another room and it was not as dirty but it was still real dirty. Left and asked for a refund.

Partner

6/10

Pleasant

03 Jul 2026

Claire

We stayed there for one night. It was a beautiful lake view and we stayed in a room with a balcony. The actual room was not the cleanest. The lamp shades had mold on them and the actual lamps were rusted. The walls had stains and looked like it was repainted in areas but definitely didn’t match. The baseboard in the room was beyond dirty. For one night it was fine but not sure if I would have stayed another night if we were planning on it.

Family_with_children

6/10

Pleasant

02 Jul 2026

Theresa

Lots of cobwebs in the hotel lobby, hanging from signs and lights. Same in the room, thick webs in the corners and lots of dirt, dust and hair in corners. Room had a bit of a damp smell. Shower would not turn off and WiFi did not work the first night, reported both to the front desk and both were fixed upon return later that afternoon.

Partner

8/10

Excellent

01 Jul 2026

Jason

Our room needs to be cleaned! The floors need swept and mopped! Very dirty. Pool needs major attention! Loved the location and the balcony facing the lake.

Partner

2/10

Poor

01 Jul 2026

Bailey

Check in was easy — we got up to the room and the first thing I noticed was the curtains halfway hanging off the hooks. We dropped our bags and left, came back late and immediately got ready for bed. The next morning we realized the bedsheet were dirty and the comforter had dirt all over it. At breakfast, there were so many fruit flies around the bananas and they were brown — this was at 6:30am, only 30 minutes after the start of breakfast. The whole establishment has an awful smell to it but it’s the worst in the elevator. Book somewhere else if you have the chance!

Family_with_children

6/10

Pleasant

01 Jul 2026

Craig

Not as nice as I expected. Needs some updating, especially the AC. It worked, but was Really loud (fan issues). The plumbing also was loud. I'm not particularly strong in the sense of hearing, but the toilet sounded like a screaming banshee when it was flushed.

Family

6/10

Pleasant

30 Jun 2026

Judy

Room was a little run especially the bathroom. Pool was nasty

Friends_and_family Family

2/10

Poor

30 Jun 2026

Shellie

The room was clean but for 48 hours of our five day stay our roomed was doomed with the over smell of pott. Even the house keeper noticed it.It flowed straight into our room. First they said they credit our account then next day said she never said that. Never offered to switch rooms or help get the smell out of our room. Pool was gross and not clean. Breakfast area was not clean. Food was not good. However the only thing that was pleasant was our housekeeper was overwhelming nice and happy to help with anything.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Wendy

Room was very clean. View of the lake is beautiful. Close to several good seafood restaurants.

Partner

4/10

Poor

28 Jun 2026

Sara

Room was clean-ish, until we actually looked closely - stains/dirty bedding, floors dirty, what appeared to be mold on the pipes under the sink, pool filled with dead bugs. Room felt damp the entire visit and maintenance appears to have been ignored. Breakfast was subpar. The view was nice and they did have new cushions for some of the seating - the rest were ripped and in need of replacement.

Self

6/10

Pleasant

28 Jun 2026

Paul

Very outdated, needed improvements

Friends_and_family Friends

2/10

Poor

27 Jun 2026

Telisha

Horrible! Horrible! Do not stay

Partner

4/10

Poor

27 Jun 2026

Glenda

Hotel in poor condition…. Pool was a slight green and outdoor furniture was in very poor condition… landscaping needs attention…. Hotel seems old and needs a thorough cleaning …. Was pretty disappointed

Friends_and_family Family

8/10

Excellent

27 Jun 2026

ALYSSA

Room was clean and the beds were comfortable. Lake was beautiful. Quick check in and out. Breakfast was good. Air conditioner was leaking water and the pool was dirty. Pool looked like it hadn’t been cleaned or chemicals put in for a while. Good for a few nights, but I don’t know if I would stay here again.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Brian

Clean room. Good location.

Business

4/10

Poor

26 Jun 2026

Latoya

Had kids next door banging on my room door all night long playing. We caught them doin it and went reported it and all staff did was call and ask and they say it was the people next door which was an elderly couple. They did it all night long until the parents in the next rm came out and I gave them a piece of my mind and warned them if it was done again that the ending results wasn’t gone be nice. We had to leave for a while to let things settle down and them kids go to bed because they were out of control! Parents that give kids separate rooms need to attend them like they would at home. Staff didn’t come up to the floor or nothing to see what was going on or nothing. I complained everytime they did it, and nothing happened!!!

Friends

4/10

Poor

26 Jun 2026

James

Walked in lobby was clean. Only 1 staff member was helpful in 3 days. Had to put in maintenance requests as soon as I got into my room. Which were never completed. I was told he needs to order parts. All of which I priced were available at Lowe’s. His response was we don’t actually fix things just order new ones to save time…. It cost more and takes longer if a job is a 5 min job to order than just do it. I bet they won’t do the repairs at all. My floors were sticky like they just sprayed Lysol all over it. The fridge leaked water, had to put a towel under it. No repaired either.

Partner

10/10

Exceptional

26 Jun 2026

Michael and Tonya

We had zero issues with our visit. The view was relaxing. The room was clean. Water pressure was great. Mattress was very comfortable. Highly recommend

Partner

10/10

Exceptional

25 Jun 2026

Alison

Clean .. Quiet. We haven’t eat breakfast in hotel

Friends_and_family Friends