BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Tru by Hilton Richmond
Richmond - KY · United States
1020 Amberly WayView location
8.6/10Excellent338 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Neighborhood9.0/10 9.0
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Tru by Hilton Richmond
Make your stay fun at Tru by Hilton Richmond, right off I-95 near Eastern Kentucky University, and less than 3 miles from the city center. Check-in to different with our efficient rooms, featuring innovative storage, a huge bathroom, free WiFi and 55-inch TV.
Our ‘Top It’ breakfast bar is uniquely Tru: choose from 30 sweet and savory toppings for breakfast favorites such as donuts, bagels, oatmeal and more. Grab a snack at our 24/7 Eat. & Sip. market, with local treats, single-serve beer and wine.
Hot chocolate, tea and coffee is always fresh and free. Mix it up with work or play in our huge lobby. Grab a board game with friends or get focused in the semi-private work alcoves with easy-to-reach charging outlets.
Cool off in the indoor pool, relax on the patio or work out in the fitness center. Affordable travel now comes with unexpected things – like certainty.
Show less
When you stay at Tru by Hilton Richmond in Richmond, you'll be in a shopping district, within a 15-minute walk of Richmond Centre Mall and Cinemark At Richmond Centre.
This hotel is 1.3 mi (2.1 km) from Richmond Peddler's Mall and 1.7 mi (2.8 km) from EKU Center for the Arts. Stay in one of 92 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with showers feature complimentary toiletries and bathrobes.
Conveniences include desks and irons/ironing boards, as well as phones with free local calls. Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
-
Minimal age
21
-
Optional fees
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Richmond Centre Mall
0.8 km / 0.5 mi
Cinemark At Richmond Centre
0.9 km / 0.6 mi
Richmond Peddler's Mall
2 km / 1.3 mi
EKU Center for the Arts
2.7 km / 1.7 mi
Alumni Coliseum
2.9 km / 1.8 mi
E.C. Million Park
3.1 km / 1.9 mi
Eastern Kentucky University
3.1 km / 1.9 mi
Hummel Planetarium
3.2 km / 2 mi
Irvine McDowell City Park
3.3 km / 2.1 mi
Richmond Area Arts Center
4.1 km / 2.6 mi
Baptist Health Richmond
4.2 km / 2.6 mi
Paradise Cove Aquatic Center
7.8 km / 4.9 mi
Lake Reba
7.8 km / 4.9 mi
Battle of Richmond Visitors Center
13.6 km / 8.5 mi
White Hall State Historic Site
15.9 km / 9.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 92
- Number of floors (main building): 5
- Double rooms: 32
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Airport
- Small pets allowed (under 5 kg)
- 24-hour reception
- Check-in hour
Show 26 more facilities & services
- Check-out hour
- Late Check-out
- Wired Internet
- Room serviceExtra charge
- Laundry service
- Day-care centre
- 24-hour securityExtra charge
- Air conditioning in public areas
- Lift access
- Shop
- Gym
- Luggage room
- Bar
- Smoking areaExtra charge
- Printer
- PhotocopierExtra charge
- Business centre
- Fax
- Indoor freshwater pool: 1
- Breakfast
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- BilliardsExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-5
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-5
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room
- Bathroom: 1
- Shower: 1
- TV
- Ironing set
- Individually adjustable air conditioning
- Desk
- Toiletries
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE KING SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Living room
- Bathroom: 1
- Shower: 1
- TV
- Ironing set
- Individually adjustable air conditioning
- Desk
- Toiletries
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q-2
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Toiletries
- Desk
- Bathroom: 1
- Shower: 1
- TV
- Ironing set
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE TWO QUEEN BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-2
Room amenities
- Individually adjustable air conditioning
- Toiletries
- Desk
- Bathroom: 1
- Shower: 1
- TV
- Ironing set
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 37 m²DBL.2Q
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Living room
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wheelchair-accessible
- Living room
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q-1
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Room amenities
- Living room
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Richmond
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Tru by Hilton Richmond
100
reviews shown
Abby
Looks like new!
Timothy
Great stay.
beth
My girls and I enjoyed the stay here while visiting the area.
Larry
The room was good, the bathroom was another story. Sink faucet was loose and had to be held by two hands to use.
Maintenance should be all over that.
Shower: Mold all around the corners, the door gasket is moldy, and the silicone grout needs to be cleaned/replaced. Needs to be redone.
Ever since Covid hotel rates have shot up and the level of maintenance and service have tapered off. Room rates are not commensurate with value received.
Maintenance should be all over that.
Shower: Mold all around the corners, the door gasket is moldy, and the silicone grout needs to be cleaned/replaced. Needs to be redone.
Ever since Covid hotel rates have shot up and the level of maintenance and service have tapered off. Room rates are not commensurate with value received.
Shawn
Room was nice and cool.when we got there.
Amy
Rooms
Ellen
Nice property with a good breakfast and so close to everything at EKU
William
Breakfast was not great
Steve
Looked newly refurbished, convenient location
Kathy
Over priced there was a lot of construction and a strong sewage smell in the whole building.
Edward
Good staff. Clean facility
Michael
tru is always good; although did get a noise complaint at 8pm from talking and quiet hrs dont start till 10; other than that great stay
William
No maid service. Refrigerator inoperable. Rude staff
Lisa
This Hotel was disappointing because the Lobby was dirty and the Restrooms near the Lobby are for both men & women (which is always a bad idea) the Indoor pool was dark and echoed bad…
The Elevator smelled like cigarettes, the hallway to our room was dirty. Our door had a sticky substance on it. Our room smelled musty and was NOT very clean. The shower is small and water went all over the floor. This Hotel is NOT up to HILTON standards and needs a Major Renovation.
Not worth the $143 we paid for 1 night.
The Elevator smelled like cigarettes, the hallway to our room was dirty. Our door had a sticky substance on it. Our room smelled musty and was NOT very clean. The shower is small and water went all over the floor. This Hotel is NOT up to HILTON standards and needs a Major Renovation.
Not worth the $143 we paid for 1 night.
Terry
The room door had damage to it like someone had used a crowbar to break in. The door lock was electronic with a lockout; however the lockout was broken and the security latch on the frame was half off. I brought it to the attention of the clerk, and the manager, Neil Patel, walked over discounting it and did not want to look at the pictures of the damage and concern. The room was also not the cleanest. For what I paid, I did not get the quality of a Hilton brand; I got the quality of a roach motel.
robin
Yes a very clean room!! Thank you so much
Brian
nice hotel, staff was kind to my dog and understanding about him barking for few minutes after i left him in the room.
Susan
The hotel was very clean and comfortable and the stay was so friendly
Mike
Friendly staff. Nice clean lobby & rooms. Would stay here again when I am in the area.
Kathryn
Clean, roomy, convenient!
Kevin
Room is great, check in very quick.
Jonathan
Room was in good condition and very clean. Staff was friendly and quick to help.
Chris
Yhe room was spotless. Very nice
Sandra
it was clean and staff was friendly. There was a great bowling alley/Arcade/restaurant across the street.
Pixie
enjoyed everything about the hotel
Robert
Property was very clean and accommodating. The shower needed some work, as the seat/shelf was broken and looked as if it had been glued back with no success. I also found it odd that there was no light or switch to turn them off/on beside the bed on one side (my side) I had to stumble to the bed or to the bathroom with no lights. Otherwise, everything was great.
Steven
Heater caused smoke alarm to go off and the smell was terrible. Got moved to a new room.
Terry
Requested a room on top floor, which turned out to be a mistake. Apparently the AC units are on roof above top floor rooms. It was very noisy, even the walls vibrated from the sound. We were able to move to third floor. Girl at front desk was very accomadating.
Carson
Clean, nice size room, perfect size shower
Deborah
Good place
Deann
Was a nice quiet stay with plenty of family oriented options around for food and entertainment.
Bradley
Clean and convenient to the interstate.
Antwaun
Great
Gloria
Nice stay
It was good. Very clean and comfortable. My only complaint is the air conditioning is so loud and noisy in room 310. And there’s nothing to eat for breakfast for some fun with celiac except for boiled eggs.
Stephanie
Nice hotel
Marissa
Upon arrival, the lady at the check-in attempted checking us in to a double queen room when our reservation was for a single king bed. My bank statement shows a charge $90 dollars more than the amount shown upon booking. I am unsure of why the amount was different. All that aside it was a nice hotel.
Matthew
The room I was initially given clearly was occupied so I had to immediately turn around and go back to the front desk.
Second room was fine aside from loose faucet fixture on counter and loose shower head from wall.
Breakfast was barely average... expected better at this price point.
Only chose this hotel since relatives were staying here too.
Second room was fine aside from loose faucet fixture on counter and loose shower head from wall.
Breakfast was barely average... expected better at this price point.
Only chose this hotel since relatives were staying here too.
John
Perfect one-night stop. Everything you need. Great breakfast!
steven
Second stay, Overall the property is acceptable for the price. 2 issues. The room smelled funky. To Me it smelled strongly of old nicotine. To my wife it smelled like the carpet had been wet. Really was hoping for better. Also, fix the entrance. Smooth out the massive curb you have to 4 wheel over to get in!
Charles
It’s a very good area easy off and on from interstate nice motel. Welcoming staff.
mary
Very nice
Maria
Never again.
The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Steven
We liked how friendly the staff was. The gentleman that checked us in made it very simple & quick. He also offered us a coupon for a free appetizer when we said we were going to get dinner later. The lobby looked great my husband even challenged me to a pool game after dinner. Our room was a bit disappointing though. After such a great first impression we were let down quite a bit. We’ve stayed at several different brand of hotels. The only way I can think of to describe this room is it was a BEDroom. Yes the bed was comfortable. But the room itself was smaller than any hotel room we’ve been in. I realize it was more of a modern minimalist look. In regards to instead of closets there were hooks or hangers on a pipe. Which is and was totally fine. What we did not care for was the loud constant noise from the air conditioning unit. And whenever someone flushed the toilet. We had to close the bathroom door because of the noise it made for approximately 5 minutes. Luckily my wife had brought air freshener with us. Because the exhaust fan didn’t work in our bathroom. In the morning not only did the water leak all over the bathroom floor. We had to leave the door open to allow the steam to escape. My husband almost fell in the shower. His foot had stepped on a corner of a panel that was covering the drain. If he hadn’t caught himself on the safety bar his head would have hit the shower glass door. Most Tru properties are new but you can tell this was a older hotel made to look new.
Ann
True to Tru
Quiet, well-maintained facility and clean. I like its simplicity and humor. Also, the breakfast is very good. We plan on staying Tru as often as we can.
rouzbeh
The heating system in my room 213 was not working
John
This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.
IAN
Friendly, helpful staff. Great value !!
Nicole
Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Charla
This was a good facility, it was quiet and super clean! It is fine for a single traveller but if there is more than one in your party - note that there is ONE chair in the room - no where else for anyone to sit except on the bed! No dresser, no closet, bare minimum - very European in this aspect. I do NOT like to socialize with people randomly so going down to the lobby where there is an overabundance of chairs and furniture was not in the cards for us. The one ice machine - on the first floor and they had plastic buckets! Which did nothing to keep the ice cold or covered. Price was fine, but for what the room had - expensive.
Mia
Bed was very hard!!!
Stephanie
Overall a nice hotel...but definitely high traffic wear. Wallpaper was coming off the wall in the bathroom, towel hooks falling out of wall.
My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
Scott
X
Jean
room as small as a camper ... if I wanted a room so small, I would have rented a boat or camper!
No desk to work at, no place to open and use the portable ironing board... not able to hang clothes as clothes hanger right over microwave, refrigerator. No bed light to turn on ... use a cpap and no place to place device. Should I continue?
No desk to work at, no place to open and use the portable ironing board... not able to hang clothes as clothes hanger right over microwave, refrigerator. No bed light to turn on ... use a cpap and no place to place device. Should I continue?
Lorri
First time trying out this Hotel. We enjoyed it. Very clean, modern, staff was very nice and overall great experience. We'll be back.
Robert
We were in Richmond for the EKU graduation. The hotel was full but you wouldn’t know it as staff was friendly, unhurried and hotel was exceptional. Second time staying here. Both times the stay was perfect.
Theresa
Great!
Robert
Clean, newer hotel with great amenities and easy access.
Cody
The staff was phenomenal! Truly the best part of the stay
Mario
Great place to stay
Nice and clean room with comfortable bed and minimal furniture. Excellent for a short stay. Housekeeping is upon request and we didn't need it. Most probably we will stay again next time in town.
Stephen
My room was not clean when i arrived, food was left in room.
Staff placed me in another room, but would like credit
Staff placed me in another room, but would like credit
Gary F
Okay
Okay but thought it a bit small space
Paul
The property is fairly new and is in good condition. Cleanliness was ok not great. The hotel is pet friendly but their pet fee is normally $75 per night (they discounted it to $40 for us) which is totally unacceptable. We won’t be staying there again.
Jill
This appears to be a new state of the art hotel. I would highly recommend it. There was coffee and hot drinks available 24hrs. Places to work in the room and in the lobby. The staff was friendly and personable.
Anne
Very spacious handicap accessible shower.
Jonathan
Close to the freeway, restaurants and stores. The tile in the hotel was stained throughout the facility.
Timothy
Pool was filthy. Looks
Like it had not been cleaned in weeks. Hotel staff wore t-shirts rather than collared shirts. Looked unprofessional. No amenities in the rooms. Did not line the stay
Like it had not been cleaned in weeks. Hotel staff wore t-shirts rather than collared shirts. Looked unprofessional. No amenities in the rooms. Did not line the stay
Willie
Very Quiet
Scott
Neat, modern design. A/C quiet . But, very low water pressure in shower was horrible, very slow draining sink, ants in room , room very humid had to keep air at about 67. Garbage cans by elevator stuff overflowing trash for 3 days.
Camden
The front desk person, Neal, was very polite and helpful.
Carla Sue
I always stay at this Tru when coming to town. The staff is always friendly, great breakfast buffet, clean and a perfect location!
Robert
Good price. Bed was comfortable. Room was small and cheaply furnished, but did have a microwave and fridge.
Susan
It was a great hotel for 1 night. There is not much storage which was fine since I did not need to unpack. It had a odor I assume was from cleaning, very strong chemical smell. That was the only thing I did not like. Breakfast looked good but I was in a hurry so I grabbed fruit to go. There are lots of shops and food options around
Summar
Clean room, bathroom. Easy access to highway.
Jessica
Great stay. Only one night but nice.
Tamyka
I kiked the pool table in the lobby area
John
We stayed here on our way to Asheville for a night. Never stayed at a Tru before and we were pleasantly surprised. A European feel hotel. Very comfortable, clean, nice breakfast and quiet. We would stay there again!
James
A good stay
The design of the hotel is really good. This was our first stay at TRU by Hilton. The breakfast was excellent. There was a casual but efficient attitude about the staff throughout the facility. The room was comfortable and nice, the bathroom needed better care: the wallpaper was lifting at the edges, the sink's faucet was loose at the base.
Verified traveler
Disappointed with Tru
While traveling our toddler became sick during the night and we needed new sheets. I stopped by the front desk a little after 7a and was told someone would be there around 8:30a with new sheets. A few hours went by, I stopped by the desk again to see about getting new sheets, I was told someone will be there soon. They finally arrived after 2:30p with new sheets. The following day we decided to take the kids to the pool. Typically when you enter a hotel pool you immediately smell Chlorine. We did not experience this, the pool had green algae growing on the walls and was not healthy in my opinion. We will look for a different hotel next time we are in Richmond.
Melissa
Staff was so friendly and helpful, very clean and welcoming!!!
Amy
The price was changed once we arrived and we were charged more then expected
Michael
won't ever stop again
clean? yes, but room is 50's sterile--cold, steel furniture...industrial, not comfortable
little things--not there at all. Get in your room after driving for hours, reach for a cup for water to take night meds.....no cups! you can dress & go down several floors to get a cup...at bedtime...may be \"earth-friendly\" but was not to me...& I paid the bill. Already told friends to avoid TRU hotels
little things--not there at all. Get in your room after driving for hours, reach for a cup for water to take night meds.....no cups! you can dress & go down several floors to get a cup...at bedtime...may be \"earth-friendly\" but was not to me...& I paid the bill. Already told friends to avoid TRU hotels
Deeann
Lovely people, lovely place.
Carla
Clean convenient location!
Jennifer
The sheets were dirty. We had to switch rooms.
Dennis
Mattress was not the best
Cindy
Recommend, had a wonderful stay and the room was very clean!!
Valerie
Friendly Comfortable Clean A+
Extremely clean, exceptionally quiet, friendly staff, and a nice casual laid-back comfortable lobby area where you can be social with other friendly guests while still maintaining the recommended 6 ft. So relaxing I stayed an extra night.
Valerie
A+++ Stay for simplicity, comfort and cleanliness!
Easily the cleanest and smoothest hotel I've stayed at in YEARS! And this is during covid! I'm a consummate traveler and honestly wanted to stay an extra night just bc it is such an effortless escape. Impending snow storm is forcing my hands to go home, but I'll definitely be back!
Steve
The place was clean and the staff were very friendly and helpful.
Jennifer
The bathroom was a death trap.
Robert
Rooms have plastic tables, lvp floors, no closets or dressers. They actually have a sign to place your suitcase under the bed if you need storage. What person in their right mind would store clothing under a hotel bed of hang travel bags on wall hooks?
Kevin
Great stay
Always love staying here. Neil is amazing & goes above & beyond to make your stay enjoyable
David
The room was a bit dirty, but overall nice. Large king size bed and the shower pressure/hot water was the best I’ve seen. Close to many restaurants and other things to do.
Dana
Such a nice clean hotel. Great breakfast. I wish there had been a coffee pot in the room, but the coffee setup downstairs was very nice.
Tracy
Clean and comfortable. Bed was a bit hard. Check in was safe, friendly, and quick. Location was convenient to shopping, food, and I-75 for travel.
Felipe
Outside seating area needs to be updated
Deborah
The front desk was a bit rude at check in and the bedding had a weird smell to it.
Clarice
High marks to the staff from housekeeping to the front desk for their friendliness. The rooms were clean and comfortable.
Would stay there again.
Would stay there again.
Rebecca
Located well, nice complimentary breakfast, and clean.
Ron
Room is modern and clean although somewhat small. The only room storage is drawers under the bed which is inconvenient for older people with trouble bending. There are no drinking cups in the room. Cups are available in the lobby.
Location & surroundings
Tru by Hilton Richmond
1020 Amberly Way, Richmond, United States
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 19 more nearby hotels
Tru by Hilton Richmond
50 hotel photos
