Name: Baymont by Wyndham Richmond KY
Address: 100 Eastern Bypass, Richmond, 40475, US

2/10

Poor

17 Jul 2026

Ashleigh

My husband and I were mid-way through a long-haul drive and simply needed a clean, functional place to rest. We aren’t high-maintenance travelers and don’t mind budget-friendly spots, but our experience here fell far below any reasonable standard.
When we arrived, our booked king room was unavailable, so we were moved to a double queen. We were happy to accommodate the switch, but the room was a disaster. There were dirty, balled-up sheets piled in the corner, one bed was completely unmade, and the room was permeated with a nauseating, musty odor of damp towels.
The front desk agent was kind and apologetic, explaining that their system was erroneously marking dirty rooms as “clean.” He moved us a few doors down, but that room presented even worse issues. It reeked of stale cigarette smoke, causing me a severe coughing fit and a near-asthma attack in the middle of the night. Beyond the air quality, the room was in a state of neglect: there was visible mold in the tub caulking, no shower curtain, zero toilet paper, a bed with broken springs, and a non-functional toilet.
While the staff were the only bright spot—genuinely kind people trying to manage a failing system—the property itself is unacceptable. The lack of basic cleanliness and maintenance is a major concern. We left exhausted, and breakfast the next morning was subpar. We will certainly not be staying here again and strongly suggest that management prioritize fundamental housekeeping and facility repairs immediately.

Partner

2/10

Poor

17 Jul 2026

Derek

There's a term NQR, not quite right. The hotel location was fine, but I was put off a bit by how empty the parking was. Then we checked in and the front desk staff and the lobby were fine. They sent me around back to the room and when I approached the door which is commonly secured by the room key, it was open already. Then I stepped into the hallway and my room was on the left, first room. The door was standing wide open. The laundry was directly across the hallway. That's when I felt NQR. The room was made up well, although it was a bit rough. The floor had a break in the flooring and the wall of the bathroom had been partially repaired with bare plaster. But there was an odor. We thought about it for a few minutes and I booked elsewhere and checked out at the front desk. They were very courteous about it and asked if there was anything they could do. I really cannot put my finger on one thing, but it really came down to it feeling NQR.

Family_with_children

8/10

Excellent

16 Jul 2026

Bob

I was amazed at how clean the room was, it appeared to have been recently renovated. There were a couple of things that needed attention. YES we would stay there again.

Partner

2/10

Poor

15 Jul 2026

Judith

Me and my sister stayed and no one at desk half the time . We had a half roll of toilet paper and was told to “catch “ housekeeping to get more . We had 2 hand towels and was told they were out of towels and had no Kleenex. My sisters blanket had dried white crusty spots on it and was told no extra blankets. Dimly lit halls . Had rented the whole downstairs to the “compound” who had a party and propped open outside doors with rocks . No one used key cards just all kinds coming and going . Set up outside gazebos to sit under . Smell of pot very strong. People banging on doors at 3 am and waking us up. Will never stay there again .

Family

2/10

Poor

12 Jul 2026

Nicole

The sheets were stained which to me is the main thing I really want to be clean since I needed to get some rest. There were hairs on the tub and the tub/shower was very gross. Front desk staff was very nice but overall the place was less than satisfactory.

Family_with_children

6/10

Pleasant

12 Jul 2026

Hope

I think they are in the process of remodeling or something. Construction supplies were randomly over the hotel. There were no pool towels. Or extra towels. Room was over all clean.

Family_with_children

10/10

Exceptional

10 Jul 2026

Riley

Very nice and peaceful! Will be back!

Partner

8/10

Excellent

10 Jul 2026

Johnny

It was a good nites rest 😌

10/10

Exceptional

08 Jul 2026

Jason

The staff was great and extremely helpful. Tim was clean and spacious.

Partner

8/10

Excellent

08 Jul 2026

Jason

Friendly staff

Self

2/10

Poor

08 Jul 2026

Graciela

The electricity went out in the middle of the night and it took a while before it came back on. The room got pretty hot in the mean time. Pictures online are also some what deceiving.

4/10

Poor

08 Jul 2026

Finnegan

It’s fine for just sleeping. No soap, shampoo, conditioner, or coffee in the room. Staff were friendly enough. Would I ever stay there again-probably not

Friends_and_family Friends

4/10

Poor

06 Jul 2026

GLEN

No TV working water not good

Partner

2/10

Poor

05 Jul 2026

Tiffany

When we checked into our room, there was urine on the floor around the toilet. Dirty room. Cockroach in the room. The room wouldn't lock. No hot water. Uncomfortable beds. Canceled my room for the 2nd night. 100% do not recommend!

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Brenda

We had a non-smoking room that had a bedspread with cigarette burns. We were on our last leg of returning home. Used to having shampoo and conditioner available at the hotel, but none at this one. The hot breakfast consisted of waffles, which was good. I had expected more! The maintenance folks were working diligently to get the AC working in the breakfast room. We made our waffles and found a much cooler place to eat them! Pool area was more like a sauna-the AC units that were being worked on for the breakfast room were probably connected to this area as well. They were addressing the issue. I'm not faulting them for that at all. Room was very clean and quiet!

Family

4/10

Poor

28 Jun 2026

Natalie

My recent stay was extremely disappointing. The room was dirty upon arrival, and the bed was so uncomfortable that I barely slept. To make matters worse, the air conditioning unit was leaking water throughout my stay, creating a mess in the room.
The bathroom was unacceptable. The shower leaked the entire time and had stains. There wasn't even a new roll of toilet paper provided. Instead, there were two partially used rolls, and one of them appeared to have dried blood or feces on the remaining paper. The wall mount for the toliet paper was broken. This is completely unsanitary and should never happen in a hotel. The door to get in and out of the hotel was broken and very hard to open which is a safety hazard. Someone eventually propped the door open with a rug which left the door to enter the hotel was unlocked so no need to use key to get in from outside. The outside entrance way had cement added to make even with the door jam and was painted yellow so when it gets wet from rain it was extremely slippery. Overall extremely disappointing stay and will not be back!!

Partner

10/10

Exceptional

27 Jun 2026

SAMANTHA

Check-in was seamless, the room was clean and comfortable. We were passing through and decided to stop for the night. The price couldn't be beat. We would definitely stay again!

Partner

2/10

Poor

22 Jun 2026

Jason

It was a room with beds outdated and looked as if I was in a meth head hotel the smell was horrendous

Family_with_children

2/10

Poor

19 Jun 2026

Nicole

Arrived and there were several people in the parking lot partaking in drugs, entered the room and there was pizza sauce all over the floor. Lifted the bed up and checked the sheets, bed was dirty, black dots on fitted sheet cover, went and informed reception I got a “I’m sorry”. We left and booked elsewhere and tried to call the owner and never received a call back.

Family_with_children

2/10

Poor

13 Jun 2026

Samantha

This is the first hotel I’ve ever checked into where they didn’t ask for an ID at all. We walked into the room and there was a huge amount of hair on the corner of the bed. We also couldn’t get the tv to work. We let the front desk know the room originally didn’t have a remote. They sent one down that didn’t work so we called again. Someone came down and put some electrical tape on it and called it good. Once again it didn’t work and the front desk said they couldn’t do anything about it. Wouldn’t have been such a big deal if we didn’t have little kids that had been in the car all day from a long trip.

Family_with_children

2/10

Poor

13 Jun 2026

Angela

BEWARE!!! DO NOT BOOK HERE!! As soon as we pulled in to the parking lot we got bad vibes. Several junky cars being worked on in the parking lot. Questionable individuals hanging out in parking lot. From the outside you can see torn, tattered thread bare curtains hanging in the rooms. Walking in…musty smell that permeates your nose and eyes. Dark and dingy… dungeon feel. Get to room— mattress pad disgusting, stains everywhere on it, burn marks on the blanket, pillow stained and one mattress didn’t fit the bed frame. Didn’t waste time looking at bathroom, seen enough. Door leading to pool… handle was stripped out.
Took room cards back and advised desk clerk we could not stay there. She asked why. Began by telling her the pillows were dirty, she asked the cases or pillows themselves. DOES IT MATTER, LADY?? Neither should be.
Long story short. Contacted Expedia, they requested a refund on our behalf from Baymont. They quoted their cancellation policy….so NO refund. (Apparently their MO)@
By writing this review, hopefully it saves someone from wasting their hard earned money and prevents them from witnessing such a disgusting establishment. It should be permanently shut down. SHAME ON YOU, Baymont owner!!!

Family_with_children

2/10

Poor

10 Jun 2026

Dwayne

Worst time of my life saying at this place, the hot tub was broke when we arrived. Our suite was not ready then they gave us a room and then when we got to the room, it was filthy. Dirty was never made up then we had to go back and get keys for the another room they’re going to give us and then they said the next day we’ll have our suite walked up. The staff did not know nothing about it and then 20 minutes later they called and says all we got the suite ready but it’s upstairs and we’re just gonna put a roly bed in there so we just told them to bring it down here in the room we’re in already and it does not have an elevator so I will never stay at this place ever again

Family_with_children

2/10

Poor

09 Jun 2026

Deanna

The hot tub was broke. The breakfast was cold cereal, toast or a waffle. Dirty place looks like they are redoing everything

Family

6/10

Pleasant

09 Jun 2026

Gary

Hot tube wasn't working, it appears it was a failed hotel to reopen as a hotel. There was still a lot of updating and renovations. Could tell they were trying.

Friends

4/10

Poor

09 Jun 2026

Carla

We checked in on Friday and the check in process was flawless. The front desk clerk was super friendly. However, there were only 2 towels in the room and one of those was ripped and frayed. The pool did not seem chlorinated at all and there was a door propped open from the pool to the outside where anyone, or anything, could have came in. Also while we were in thr pool a child pooped in the pool. The beds were almost unbearably hard and that is saying a lot because I love a firm mattress. The pillows were uncomfortable and one of the sheets was stained. The floor was so dirty that my feet were disgusting walking around barefoot in the room. On Saturday housekeeping took the trash and dirty towels, but did not replace the towels. On Sunday they didn't even come into our room. If you are looking for a 1 night stay, close to multiple places to eat, this is worth the price. However, for a multi-day, multi-person booking, I would not book again.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Elizabeth

If you are handicapped and get stuck on the second floor, be prepared to walk up stairs. There is no elevator. We left and did not stay. Will never stay at this hotel chain again.

Family_with_children

2/10

Poor

07 Jun 2026

Clara

I booked a “suite” room that was showing as available on Hotels.com and was told that there weren’t really a “suite” room and it was just an extended room with a pull out couch which was no longer available and that there was ONLY ONE of those rooms. We had five people staying and there were only 2 towels so we went to front desk to ask about getting more towels and was told that they were out and they would need to go to the store to buy some. Next, my husband ran the water for my child to bathe and the tub wasn’t draining but it was clogged and black gunk was coming up. It smelled really bad and the tub was slow draining. The resolution here was that we were offered a different room on the second floor but it smelled heavily of smoke. We just decided to shower in there and sleep in the original room that was given to us. It looked like someone was still staying there - one bed was slightly undone, toilet seat and cover were up, trash in the bin and ashes on the floor. Lastly, the toilet stopped working in the middle of the night so we had to fill up the ice bucket with water to flush the toilet. The room floor weren’t clean, there were lots of hair and crumbs. I also like to utilize the fitness facility but it was unbearable with no working air conditioning and the room smelled heavily of rubber. This was a terrible experience. If you prefer price over quality, then this is the place for you. If you want quality, RUN!

Friends_and_family Family

2/10

Poor

01 Jun 2026

Sabine

There was only one bath towel in the room. I had made reservations for 3 adults. I asked twice to get additional towels and was assured that housekeeping would bring some. They never did.
The rooms are very outdated and smell of wet dog.

Friends_and_family Family

2/10

Poor

31 May 2026

Michael

Booked reservation months ago, they cancelled our stay the day of

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Patrick

Hotel seems to be in decline… bedside lights didn’t work in room. Breakfast consists of waffles toast and yogurt , use to be a full breakfast when it was a best western… probably my last time staying there

Self

2/10

Poor

30 May 2026

Mary

Wow, NEVER AGAIN would I stay here!! Dirty towel on floor as soon as we walked in, NO wash clothes or hand towels in room and told not available,stains on sheets, No hot water to shower!!! Old coffee filter in machine, Absolutely horrible place to stay!!!!
I expect a refund or some kind of compensation after speaking to staff at check out...still waiting!!!!! Mary Dainton

Friends_and_family Friends

4/10

Poor

28 May 2026

laura

The refrigerator did not work in our room and I have a type 1 diabete with insulin . . The lady at the desk was helpful and put it in the fridge downstairs with our name on it.
Then our bathroom dripped all night and our air didn’t work. When I came down to get the insulin in the morning the man at the desk said yes she left me a note about that and got me my sons things but when I told him about the air and tub he didn’t care nor did he seem to want to listen.
I was not very happy …
Also the hot tub was not in working order which was part of the reason I book this one.

Friends_and_family Family

2/10

Poor

26 May 2026

shane

The staff was pathetic and rude! Refused to literally provide us with wash cloths. Pool had fire alarm going off and ignored and lights were not turned on even when asked.
Absolutely the worse stay I have ever had!
Changed rooms because of dirty linens and second room had dirty bed linens as well!

Family_with_children

4/10

Poor

21 May 2026

Jamie

I did not get the correct rooms that I booked.

Friends_and_family Family

4/10

Poor

17 May 2026

Lorriane

The hallway smelled of smoke . The floor in the room was so sticky. The staff were awesome and kind . I was able to get a refund and go to another hotel.

Partner

4/10

Poor

08 May 2026

Victoria

No decent towel, soap, closet, beddings dirty and poor, no couch, its basically poor.. very poor and price too high for the condition

4/10

Poor

06 May 2026

Lacosta

There wasnt a hot tub. The pool area smelled mildew. The room carpet had very bad spots that look like blood but they say it was cleaned. They say the room was cleaned but found a dirty wash rag on the shower curtain rail/bar!
The 3rd shift worker kept saying he was sorry but didn’t have any other rooms to switch me too. The breakfast wasn't a buffet style. Only hot food was waffles.
I asked for earlier check out with money return but wouldn’t.
You get what you pay for thats for sure.

Friends_and_family Friends

6/10

Pleasant

04 May 2026

EDDIE

Breakfast minimal

Self

8/10

Excellent

03 May 2026

Leslie

No elevator to the second floor which we several pieces of luggage. No, chart to take multiple things at one time. Not sure if they were working on the property. Staff stood outside smoking quit a bit. The room was decent.

Family

6/10

Pleasant

01 May 2026

vicki

Our room was OK. The breakfast was really bad. There was no hot food. The exercise room was OK except the steps to get into it.

Family

8/10

Excellent

01 May 2026

Dennis

Need updating

Friends

4/10

Poor

30 Apr 2026

Nina

Pillow case was dirty.
No wash cloths in room.
Towels had holes in them
Maintenance man was working front desk, had checkin issues and card was double charged. Long wait for someone to assist him in fixing issues
Drywall needs work in room and not painted.

Partner

2/10

Poor

29 Apr 2026

Gary

Building and grounds in terrible shape with construction debris scattered about. Pool and hot tub closed without mention of that fact on either hotel site or Expedia. The room itself was clean but the rest of the property was lacking. Very low water pressure, so unable to use shower. Another guest complained of the same issue with the water pressure. Staff indifferent.

Family

4/10

Poor

26 Apr 2026

Sara

Would not stay here again. To start, when we I booked, I paid (extra) for a suite with a sofa bed. The room we were given had no sofa bed, it was just a standard room. We made it work, as we were told upon entry, that they were no other room available. We get into to room, it wasn’t awful looking, just a lot of holes in the walls (foreshadowing). We were provided ZERO towels in the room. We called and they brought offered us ONE towel (for 5 people). We checked out the hot tub, had to call for more towels there as well, as there were none….The hot tub was okay until my fiancé got in and there is a giant hole in one of the floor grates, so his leg went right into the hole and came out completely scratched up from the plastic broken cage. The best part was packing up and finding MOUSE DROPPINGS EVERYWHERE. They weren’t there when we arrived, but you could hear them skittering around during the night. Just a terrible experience l, and I cannot imagine staying here with small children! Stay somewhere else if that’s an option!

Friends_and_family Family

4/10

Poor

25 Apr 2026

Roger

The pool and hot tub are not available, the room smelled, there was mouse poop on the dresser. the continental breakfast was ok. I will never stay there again.

Friends_and_family Friends

4/10

Poor

24 Apr 2026

michael

Was just ok look like some people was living there.

2/10

Poor

22 Apr 2026

Darlene

The hotel didn't have hot water so they canceled my reservation. I was supposed to receive a refund but my credit card was never credited.

6/10

Pleasant

21 Apr 2026

Taylor

Let me start with the staff was excellent and very helpful! I really liked front desk’s friendliness and accommodation. Unfortunately their water system was down and the hotel had no hot water. The pool and hot tub were down when I went. The system was in the process of being replaced, so hopefully the issue is resolved. It just wasn’t at the point when I went. I was able to cancel my reservation and get a refund.

Self

4/10

Poor

20 Apr 2026

Filomena Nancy

The breakfast was nothing like the pictures. On the website it shows a hot breakfast, this wasn't even continental. Just horrible. Chairs around the pool are lacking and the ones that were there have the seats falling through. The pool deck is in bad shape, all flaking and beat up. The tub in our room didn't drain properly took forever and the plug for the tub didn't work there was an industrial extension cord running from our side window underneath the bed, not sure why.

Partner

2/10

Poor

19 Apr 2026

Justin

When I checked in they sent me to a room that was occupied already. When I went back to the front desk they told me that no one should be in the room and reprogrammed my key cards. I tried again only to be confronted by the lady already in the room. When I went back to the desk again they somehow found the note that said they moved someone else into our room because the other customers room was dirty at check in. The lady at the desk sent a man that had been hanging around at the desk to check the dirty room to see if it had been cleaned. He returned and said it was but when we entered the room we found dirty socks in two different spots in the room. The room had also been renovated and there were visibly exposed wires in the bathroom and near the bed there was an outlet without a cover. Over all the room was in terrible condition.

Family_with_children

2/10

Poor

17 Apr 2026

Angela

Walked into the room and walked back out. Curtains were so worn you could see the outside through them. Hole in the wall. Looked like 2 box springs on metal frames, had a moldy smell. People camping outside the door. Manager on duty said she would refund the same night and that has been 10 says and still haven't been refunded. Alot of unscrupulous people hanging out even walking in behind the counter into a closet and getting trash bags. Don't stay there! I didn't. It shouldn't have the Wyndam name on it and offer weekly rates. And it is bad when I am checking in and the manager on duty calls housekeeping to ask which rooms have been cleaned that day!!!

Family

2/10

Poor

17 Apr 2026

jennifer

Checked in and out. No pool or hot tub open!! Hallways smelled of cigarette smoke.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Faith

The pool was shut down and they had no hot water

Self

2/10

Poor

13 Apr 2026

Marella

I am really surprised this hotel ranked so high on Expedia at an 8. When we arrived, I immediately noticed that people lived at this hotel which isn't a great sign. There were lots of pets. The hallways and stairways were dirty, and reeked of smoke. Despite the conditions of the hotel, the staff were super friendly. The room was decent with clean sheets, and the smell of cigarette smoke did not extend to the room.

Family_with_children

2/10

Poor

13 Apr 2026

Clarice

We got there and they told us they had no hot water it was 3am so we could find another place. We went to the room and we had got 2 queen beds. One bed was fine but the other bed was not made looked like it was slept on with dirty pillows. The towels were dirty with stains on them. I was highly disappointed

Family_with_children

2/10

Poor

12 Apr 2026

Amanda

No hot water. Pool was not open and was not told before hand. Holes in walls and electrical boxes open. Telephone in room didn't work.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Tiffanie

We called just to make sure they did not give our room away because we were coming late and they THEN told us they had no hot water and were on a boil advisory because of it but they would offer a full refund. Well they should have called us. It just so happened we called them 2 hours before we go there and had to scramble to get a room somewhere else and Hotels.com would not give us a credit so we could just book like that. No they said we would get a refund in 7-10 business days. Well you know some people don't have an extra $200-$300 laying around to rebook something that was already paid for. VERY upset with Hotels.com

2/10

Poor

11 Apr 2026

April

Went to check in but was told there is no hot water and being worked on. No idea when will have hot water. Had to leave and go to another hotel for the night and paid double.

Pet

2/10

Poor

10 Apr 2026

crystal

No elevator.
Soon as we got into our room I went to the bathroom saw there was dirty towels even the hand towel had been used. The toilet paper holder was broken off and laying in the shelf and toilet paper on the floor. No travel size shampoo like most hotels do. Next day we went to the pool/hot tub it was barley luke warm the pool was warmer than the hot tub it was putting out cold water. Got back in the room requested clean towels they said they were in the dryer and would be sent up soon. 4 hrs later we got towels but all the hot water was out at the hotel. Like all the rooms not just ours. Also breakfast wasn't how it's pictured and there wasn't much to choose from. The housekeeper was nice though. The guy at the front said we'd be getting money back because of the hot water issue and have yet to still get any type of refund. I definitely do not recommend.

Friends_and_family Family

2/10

Poor

09 Apr 2026

Lika

It is a dump

Friends_and_family Family

4/10

Poor

08 Apr 2026

Darryl

All floors were sticky. Halls and stairs were not vacuumed. First room smelled of smoke

Family_with_children

2/10

Poor

05 Apr 2026

Kelly

I wish that I could give them a better review because the family that owns it was very friendly. However, this is the worst hotel I’ve ever stayed at. The cigarette smell was so strong in the hallways and in the room we instantly had a headache and couldn’t breathe. All of our clothes smelled like cigarette smoke. I had to ask several times if there was another room available finally they said that there was however the TV didn’t work and at that point it was 10 PM and I said that was fine. We got into the new room which was on the first floor and didn’t smell like cigarettes, but the sink had 3 inches of standing water filled with cigarette butts in it. The shower was ice cold, and the toilet paper dispenser was broken and had no toilet paper. I was able to find a roll elsewhere, but there was also no towels. They ended up bringing us new towels that were just purchased from the store with the tags on them an hour later. The breakfast buffet had bread, waffles and cereal, and we didn’t even attempt to go in the pool or hot tub for sanitary reasons. Lastly, there was suspicious people clearly living at the hotel and a loud party going on in the ballroom with people pouring out into the parking lot and noise very excessive. 10 out of 10 would recommend never staying here even if it’s the last option available. Go elsewhere!!!!!

Friends_and_family Family

2/10

Poor

04 Apr 2026

Sarah

This was the worst hotel stay I've ever had. First we arrived to no toiletries and the front desk staff told us to talk to the housekeeper in the hall, who offered us a half used bottle of shampoo another guest left! There was hair in the sheets and the shower. The shower backed up. My daughter used the bathroom and flushed and we came back to our room with the bathroom flooded! There were no pool towels. Dog bowls out in the hallway and we think there were homeless people living in the hotel. (Is that why there were no toiletries or towels??) The hot tub was lukewarm and green. None of the outside doors locked.

HUGE disappointment but thankful we only had 1 night there! Do NOT stay here!!!!

Family_with_children

2/10

Poor

03 Apr 2026

Bruce

Very dirty. No soap or shampoo in the room. Stains on the bedding

Friends

4/10

Poor

03 Apr 2026

David

Room was clean. Hotel is run down, halls are dirty, outdoor doors have broken locks. They dont tell you this when booking but its now a rent by the week/month flop house. People have personal welcome mats in hallway. People sitting in cars in parking lot, bunch of dogs barking in rooms Regretted booking this one! Plenty of better close by

Friends_and_family Family

2/10

Poor

31 Mar 2026

gary

Dirty towels laying in hallway.
Our room was wide open when we got there.
NO SOAP- went to front desk and they were out of soap.
No toiletries-shampoo or conditioner or body lotion.
The only linens were two bath towels-no hand or face cloths-had to ask for them.
Coffee maker in room but no cups.
Bed linens were minimal-white sheet on top of blanket-no spread.
Breakfast was a joke.
1 mandarin orange
2 packs oatmeal
White and brown bread but no butter or marg.
Had a waffle maker but again no butter and syrup was almost impossible to get out.
No water.
Orange juice was like tang - apple juice had no taste.
Coffee was not great.
HOW CAN THEY ADVERTISE BREAKFAST.
Not enough food for 2 people let alone a motel full.
Staff must be taking the food home-that is if there was any to begin with.

Stay away from anything WYNDHAM.
This is our second bad stay-one Super 8 and now Baymont.

Partner

4/10

Poor

29 Mar 2026

George

To start, short staffed. The night time manager tried . Mold in the corner of the bathtub where the tile meets the tub and there was a hair in it. We had to flush several times for it to work. There was no soap or shampoo and only one large towel and one wash cloth. We reserved 2 queens and first floor and we got neither. Breakfast was very minimal. Ran out of syrup and no butter for the waffles or toast.

Partner

4/10

Poor

28 Mar 2026

Dilip

The over all cleanliness is very very poor. Terrible smell of smoking and alcohol. Inside room was ok but it was not clean. There previous travels cloths, NO cups and beverages,, soap, towels. Phone was dead. Poor breakfast. Over all very very poor..

Business

2/10

Poor

28 Mar 2026

Casey

Dirty rooms, smelled like cigarette smoke. No help from staff. Waited 20 minutes for someone to check me in.

Self

10/10

Exceptional

28 Mar 2026

Nicolle

Exterior parking lot is not well kept. Hallways need a deep clean. Rooms were very clean. Staff was very nice and accommodating. The breakfast won't work for anyone with dietary restrictions, but several restaurants nearby.

Family_with_children

8/10

Excellent

27 Mar 2026

Wayne

Overall a good stay. Staff was very friendly and helpful

Pet

2/10

Poor

24 Mar 2026

Josue

The whole place smelled of cigarettes the rooms had no towels the microwaves didn’t work tub had hair in it rooms smelled as well

Family_with_children

6/10

Pleasant

22 Mar 2026

Penny

Lobby is nice. Get what ya pay for….cheap. Most uncomfortable beds ever!!

6/10

Pleasant

20 Mar 2026

Vicki

Staff was very nice, but property not in great shape. Room was clean, but lacking amenities. No toilet paper, shampoo, conditioner. Fitness room equipment not working properly. Breakfast somewhat limited.

Partner

4/10

Poor

20 Mar 2026

Mary-Selena

I wish that this review was better, the man who is the night watchmen was very helpful, but I really wish I had stayed somewhere else.
I had an extremely long travel day yesterday, got maybe two hours of sleep and was on the road a very long time. I got there at night and when I went into my room, the heater was on full blast. I turned it off and tried to turn on the AC, but the window unit in the room was malfunctioning. I had already unpacked everything and left the room for about 45 minutes. When I came back, it was even hotter and the front desk women had already left. The gentleman who was working, ended up getting me in another room, but it was extremely late and it took me a while to fall asleep. The breakfast buffet was anything but that. I ended up getting breakfast on the road.

Self

2/10

Poor

19 Mar 2026

TIMOTHY

Not sure! It was dirty

Family

2/10

Poor

18 Mar 2026

Carol

At check-in the front desk clerk couldn't wait to disappear behind the manager's door.We had no chance to ask questions.We were on 2nd floor and no elevator.The smoke detector was missing and the tv remote didn't work.Since there was no phone in the room we had to go back down to the front desk to complain.They said they would be up in 5 minutes.30 minutes later we went back to the front desk.There was a different clerk who seemed like he didn't want to be there and told us the other person was eating.He called another clerk who told us maintenance had been contacted.The maintenance guy actually wanted to just hand us the smoke detector rather than put it up on the wall plate.We asked if he was going to test it and he did not.We did.The remote he brought didn't work.We caught the guy before he left the hallway.3rd remote worked.The room was insufferably hot.There was no shampoo, conditioner, body wash. No coffee or water cups.1 wash cloth only for the 2 of us.We would have had to go down to the front desk to ask for anything but we were fed up by then.Breakfast was terrible. Waffle batter was empty.Only 2 bananas, bread, a few muffins, 1 yogurt, cereal, coffee with plastic straws for stirrers. Juices were in caraffes.The 2nd guy we saw at the front desk peeked in the breakfast area and was totally disinterested.No one cleaned the tables. At checkout his response for our complaints about the room was that they were remodeling and it was housekeeping's resasponsibility.

Partner

10/10

Exceptional

18 Mar 2026

Megan

Its nice

2/10

Poor

15 Mar 2026

Karen

Did not end up staying at this hotel. Room reeked like smoke, light did not work in bathroom, large green extension cord was plugged in and went somewhere under the bed, sheets appeared to be slept in and not changed, holes in wall and curtains were so worn you could see through them. Hotel is very dilapidated.

Partner

2/10

Poor

15 Mar 2026

Alyssa

The building was missing the lit up signage, the lobby felt like an old apt building. The hallways and room smelled like smoke, the room had chunks missing out of the wall, the drain was clogged. The room felt very old and bare bones. Was not worth it. In fact, it seemed like it was a place for long term renters that are struggling with housing. Horrible!

Partner

2/10

Poor

15 Mar 2026

Vannessa

Black mold coming out the ceilings, halls and rooms smelled like smoke, no soap in the bathrooms, while we were in the pool they came with all the cleaning supplies talking about how gross and dirty the pool was because they havent been cleaning it.

Family_with_children

6/10

Pleasant

15 Mar 2026

Rhonda

1st room the tv didn't work. Moved to another room & the shower curtain rod was broke so curtain wouldn't close. No blow dryer, but housekeeping brought one to room. Staff were helpful. Room was clean & comfortable, possibly renovated recently. The basics. But the outside of property needs a major cleaning & update. Trash around property & carpet on stairs need cleaning. Located off highway, but hotel sign was small & hard to find. Won't be staying here again.

Partner

2/10

Poor

13 Mar 2026

Giorgio

avoid

2/10

Poor

13 Mar 2026

Tashara

Filthy

4/10

Poor

03 Mar 2026

CHRISTY

Had several problems. Really poor breakfast! Not much there and they were out of several things they were supposed to have. Another customer ran out of toilet paper, and when they went to the front desk they didn’t have any more…gave them a box of Kleenex! Side door wouldn’t latch securely, but when it finally did, it wouldn’t open, creating a serious safety hazard, which they know about but obviously hadn’t bothered to fix. Then there was the jackhammering at the construction site next door that began at 6:52 am.
Pre-check in worked well. Pool was nice and warm. Rooms and facilities were clean. Towels were rather spartan. Just a great experience.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Cheryl

The room was mediocre. Not clean but not nasty. The bathroom was tiny with bad lighting. The hot tub was absolutely unacceptable..just shameful. 2nd bad experience with Baymonts and will avoid from now on.

Partner

4/10

Poor

22 Feb 2026

Phillip

Room needed maintenance, bathroom missing both drain stopper, bathtub faucet didn’t shut off, shower head is loose in the wall, outside door was locked and couldn’t get out of it, breakfast was non existent, as there was nothing warm, except a waffle. I am sure the locked door is a law violation. There was no outside sign that said aymont by Wyndham. The phone and the instructions were all from Best Western. When we got there, numerous rooms were open in some state of being cleaned. There was no ice machine and the snack machine was empty. I will never stay there again. If this keeps up, I will not stay in a Baymont by awyndom either.

Partner

2/10

Poor

20 Feb 2026

Kelly

Claim to have new mattresses; NOT, refrigerator not working, key card had to be reloaded several times, outer door not working, pool issues. Just terrible! Plumbing issues !!!!!!

Self

6/10

Pleasant

16 Feb 2026

Jim

The bathtub did not drain whatsoever other than that the pool was very nice. The breakfast was limited and other than that the day was good.

Business_and_leisure Partner

6/10

Pleasant

16 Feb 2026

Katelyn

The sign was gone at the road which was off putting, and the tv didn't work/there was no remote. Really cool area for breakfast. It was ok for a cheap one night stop.

Leisure Family

2/10

Poor

15 Feb 2026

June

Hotel had no sign and the room was nothing like the pictures. The only new are was the check in desk. Looks like they attempted to remodel but very poorly. Both the shower head and shower curtain were falling off the wall. The were unpainted parts of the main wall. The floor was lifting. Large stain on the nightstand. Bathtub faucet dripped very loudly. Was basically almost afraid to touch anything in the room. If I hadn’t been 11pm and already paid we would have gone elsewhere. On a positive we didn’t get bed bugs. Would not stay here ever again!!!!

Leisure Partner

10/10

Exceptional

05 Feb 2026

Shawn

There was no working tv remote

Self

10/10

Exceptional

02 Feb 2026

Ashley

Hotel room was nice. Tv remote was missing but the staff found a replacement. The room was clean.

2/10

Poor

24 Jan 2026

William

The room was filthy with feces on the toilet lid and floor where the bed was. I went down to the desk and told them I paid for the room not cleaning it also twenty minutes later after the front desk laughed at me some guy named Shawn came to the room with no uniform on what so ever he had a hoodie a snow hat and ripped blue jeans on said he was house cleaning and cleaned up the ahit. Also the floor was never cleaned your feet stuck to the floor when you walked and their was dirt eveywhere. I also have pics to prove everything. The whole hotel was cold. The continental breakfast was not given because to few of guests per
front desk There was a huge xetension cord going somewherein the room

Partner

4/10

Poor

11 Jan 2026

Andrew

The room itself wasnt bad. There was a bad odor of cigarette smell in the hallway. The pool was ice cold even being indoors which was upsetting since I booked this on NYE so my daughter could swim. The breakfast was a huge upset. They falsely advertise breakfast buffet. I guess if all you can eat waffles is a buffet then they did have that but nothing else. The front desk ladies were very nice. It has potential but definitely is not what they advertise

10/10

Exceptional

10 Jan 2026

Marissa

clean room nice hot tub friendly staff

4/10

Poor

07 Jan 2026

Julie

We traveled with a small dog and were put in the back of the hotel where many people were hanging out around the entrance. There was an overflow of cigarette butts and garbage piled up on the sidewalk. We did not feel safe there. Breakfast was a waffle or toast with no butter available. They did have a few yogurts and cold cereal as well. We only got one washcloth for the two of us. On the positive side, the staff were friendly.

Partner

8/10

Excellent

01 Jan 2026

Adam

Building appeared to be under construction pool was closed down even though it showed it was open

Leisure Family

4/10

Poor

28 Dec 2025

Kathleen

Pool was out, under construction and no warning on websites, cigarette smoke all over the in the hallways. I walked down and asked for more towels and blankets and they never brought them. Breakfast was empty at 6:30am and all it was was cereal, oatmeal, toast, and waffles, all carbs, no protein. Waffle mix was out, there were 4 pieces of white bread.
No vent in the bathroom, so there was mold on the shower curtain and in the corners and the ceiling was pealing.
The beds were clean and comfortable. The staff friendly.

Leisure Family_with_children

4/10

Poor

21 Dec 2025

Ermanno

Floor was dusty. Bathroom sink drain was nasty