Hotel Grand Wise Kumagai Ekimae

4/10

Poor

23 Apr 2026

Christina

Okay

Self

10/10

Exceptional

17 Apr 2026

Carol

Enjoyed my stay. Went hiking to see the Devil's Bathtub which did not disappoint. Oma's Haus had great, authentic German food.

Self

10/10

Exceptional

12 Apr 2026

Carol

Nice, clean room. Good parking. Did not eat breakfast here.

Self

10/10

Exceptional

19 Mar 2026

Donnie

They had obviously had recent renovations and some items were lacking, such as a desk chair in the room for those of us that need to use our laptops. The staff was excellent and everything was very clean. I highly recommend this hotel.

Self

10/10

Exceptional

17 Mar 2026

Eric

Clean room, great staff, easy parking, and family-friendly

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

james

Staff was awesome . Will book again on my next trip there

Self

8/10

Excellent

08 Feb 2026

kym

The staff were so wonderful and friendly- absolutely wonderful people.

10/10

Exceptional

04 Feb 2026

Terri

Clean room, nice staff, and very convenient to restaurants. Very nice stay. Thank you.

Leisure Family

10/10

Exceptional

24 Dec 2025

Kelsie

Clean room great staff too!

Business_and_leisure Self

8/10

Excellent

29 Nov 2025

Leslie

The staff was wonderful.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Emily

Everything And everyone was good and I was absolutely happy with my stay

10/10

Exceptional

19 Oct 2025

Robert

Breakfast had a variety of items, from bananas and oatmeal to pancakes, eggs, sausage, biscuits & gravy. Cold cereal had varieties for kids, as well as muffins or granola. Yogurt even available for light fare.

Leisure Self

8/10

Excellent

10 Oct 2025

Eric

Great Staff! Bummer that the pool was closed....

Friends_and_family Family

8/10

Excellent

06 Oct 2025

tom

I had a desk, but no chair to sit at the desk.

Leisure Family

8/10

Excellent

05 Oct 2025

Ivy

Clean rooms quiet and safe area

Business Partner

10/10

Exceptional

01 Oct 2025

Joan

BW of WISE

This was my first time staying at Best Western of Wise, VA. The staff members I met were very nice. My room was comfortable, clean, well lit with a large window wall and easily adjustable blinds. Air conditioning kept the room at a pleasant temperature. The breakfast area offered a variety of hot foods (scrambled eggs, sausage gravy and biscuits, pancake making machine), and cold foods (cereal, yogurt, bread and bagels).
My only complaint was that the pool was out of service (under reconstruction until January 2026).
Also on Sunday, I had left a note for housekeeping for restock of coffee, hot cups, toilet paper. It was obvious that my room had no services that day.

Self

10/10

Exceptional

21 Sep 2025

Deena

Very friendly

Business_and_leisure

4/10

Poor

18 Sep 2025

Leslie

Checkin was good. While walking to room we noticed it being remarkably warm. We entered our room and it was horribly warm. Immediately turned on air, but it will not stay running. It stops and hums. Its so warm we cant get comfortable. I went in to get a shower and turned the water to hot. Literally let it run for over 10 min. Cold!!! Told my husband to call the front desk and ask about water. He came in laughing and shaking his head. The phone doesnt work. Ughhh Went to shut off, and felt a temp change. The cold setting is the hot water.
We used $103 dollars of my expedia money or I would definitely go down and complain
I dont like to gripe, but thos room is a miserable hot box. Also walked down to mcdonals and came back through pool room. It was closed and was completely tore apart with boxes and working material. We have stayed here before & never had these issues. Probably our last stay sadly

Leisure Partner

10/10

Exceptional

14 Sep 2025

Tammy

Very nice

They were super nice, the room was very clean, bed was very comfortable. Cant rate the breakfast because we left before it started. No complaints, even my grumpy father told me it was nice and he slept well.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Nathaniel

Called before hand and confirmed we were coming but it would be a late check in. The woman at the desk said that was fine…when we arrived we were made aware that we had been marked as a no show and our room was sold. They had no extra rooms nor did surrounding hotels so we had to travel even further for somewhere to stay. Definitely not a good experience especially when we booked this hotel days in advance.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Brandon

Great clean property friendly staff and convenient location

Leisure Self

6/10

Pleasant

30 Aug 2025

Amber

Terrible beds

The room and facilities were fine. The bed was like sleeping on the floor. Very hard and not comfortable at all.

Friends_and_family Family

2/10

Poor

25 Aug 2025

William

Pool is closed. Hours of breakfast are too restrictive. Will never stay there again, recommend finding another motel to stay in. Never refreshed the room. Had to ask for more coffee for the room, coffee was not provided after first morning.

Leisure Family

10/10

Exceptional

21 Aug 2025

Sherry

Enjoyed stay!!

10/10

Exceptional

21 Aug 2025

Daniel

The room was excellent and the staff were kind and very friendly.

Business_and_leisure Family

6/10

Pleasant

04 Aug 2025

Larry

The Best Western is about what I expected as far as the condition. It was a bit more dated in some areas that could be easily fixed, like the shower curtain. The beds were comfortable and it was relatively clean, but my room had a very heavy smell of smoke and only one wash cloth. Overall- about what I expected for the price.

Leisure Friends

4/10

Poor

04 Aug 2025

Lisa

Bugs in room

We had late check-in & the guy at the front desk was great! Our TV wouldn't work so he came in to help, once that was corrected I turned around & there was a cockroach walking across the pillow. We picked up our stuff & left the hotel. Had to find another place at 1:30AM & then had to pay double. So pretty much a terrible experience.

Partner

4/10

Poor

03 Aug 2025

Michael

Breakfast options were good.

Checking in, the room had not been cleaned. It had left over food, dirty towels, unmade bed and trash. Front desk did not have other options available. I understand the current shortage in the industry, but not willing to pay for a dirty room. Would not book with Best Western again.

6/10

Pleasant

03 Aug 2025

Danielle-Lee

Hotel undergoing renovation. No fridge in the room.

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

Charles

Liked everything

8/10

Excellent

29 Jun 2025

Verified traveler

Awesome staff.

This was a one night stay... front desk lady awesome - 10 stars. When our 1st room had a major issue, she made sure our next room was good. The only complaint is the a/c unit.... it had a musty smell and still was humid in the room.

Friends_and_family Friends

2/10

Poor

19 Jun 2025

Deborah

All the baseboards were torn up, the non smoking room smelled like smoke and did not have a smoke detector, just wires hanging out of the wall.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2025

etta

We picked this hotel as I am a Best Western hotel fan wherever I travel. We also chose this one as it was calling for storms / rain all weekend and I was travelling with my grandkids and they had an indoor pool. The pool was out of service. The hallway did have an odd odor and the coffee pot in the room didn't work but their was fresh coffee in the lobby.

Leisure Family_with_children

10/10

Exceptional

25 May 2025

Evelyn

It was unique that the entire staff spoke English, REFRESHING!

Leisure Family

10/10

Exceptional

18 May 2025

Nicolas

Clean quiet and safe

Leisure Partner

10/10

Exceptional

26 Mar 2025

Tracy

Very friendly staff

Leisure Partner

10/10

Exceptional

25 Mar 2025

Katherine

Clean!

Everything was great minus the pool being down but it was fine. It didnt take away from my trip so its not a matter at all.

I was very happy with the cleanliness and even thanked the housekeeper for doing such a great hob!

Business

6/10

Pleasant

13 Mar 2025

Melissa

Definitely a bit run down but the room was clean and bed was confortable. Biggest complaint would be that our room had a Mcdonalds right outside our window and since our room had no curtains - only accordian PAPER over the windows, the bright lights shined in all night long and the noise was ridiculous.

Partner

10/10

Exceptional

23 Feb 2025

yolantha

I had no worries and they were all very very friendly

Business Family

2/10

Poor

09 Feb 2025

Lori

The hotel needs a remodel. It has terrible smells and the rooms are very old and dirty.

Partner

10/10

Exceptional

09 Jan 2025

Shelva

The staff was very helpful and polite, breakfasts were delicious and the area was clean the help kept the food containers full, I would recommend this place to anyone.

10/10

Exceptional

06 Jan 2025

Tammy Jean

Employees were all very nice and professional. They consistently reminding me to let them know if I needed anything. I stayed there at night while I visited family in Letcher Co. during the day. Very thankful for a comfortable clean room to come back to in the evenings. Thank you!

Friends_and_family Family

8/10

Excellent

05 Jan 2025

Monte

I would be happy to stay here again.

8/10

Excellent

13 Dec 2024

Verified traveler

Trip to University of Virginia at Wise

The morning breakfast had good choices, hot food, cold foods, fresh made to order pancake machine. The rooms were clean, but unfortunately the indoor pool and gym room were closed for the 3 days we were there for maintenance.

Business

10/10

Exceptional

13 Dec 2024

Robert

Met our need. Would stay again if in the area.

Business Friends

8/10

Excellent

12 Dec 2024

Jonathan

Friendly staff.

Business_and_leisure Self

10/10

Exceptional

02 Nov 2024

Jon

Just easy

Leisure

8/10

Excellent

21 Oct 2024

Emma

A lot of sketchy people coming in and out from motel all night. Other than that, definitely recommend. 9/10

Leisure Family_with_children

8/10

Excellent

20 Oct 2024

Scott

Disappointed in check in process literally took 25 minutes 3 people ahead of me in line, even though I prepaid for room still took 5 minutes just for my check in. Computer system must be aweful.

2/10

Poor

19 Oct 2024

Steven

Went to a room that was not vacant. Walked in on people in bed. Hair every where. Air conditioner was loud.

Friends_and_family Family

6/10

Pleasant

19 Oct 2024

Elizabeth

Check-in was easy and staff was very friendlt and helpful. The room was generally comfortable but carpet was in need of replacing. Mini fridge kept our drinks cold. The tv remote didn't work well. This motel could use some updating as it looked a little worn inside, however our room was clean and we slept well each night. I would recommend this motel to others.

Leisure

6/10

Pleasant

11 Oct 2024

Mary

I did not like the state of carpet in my room. It needs to be replaced with a hard surface. Hotel needs updating. Lobby very clean which was nice

Leisure Self

6/10

Pleasant

08 Oct 2024

Markay

Easy to find and get in and out of

This was a small stop for 5 hour to catch up on sleep on a long road trip. They had breakfast ready at 5:30AM which was great. It was just a very basic hotel and a bit rusty. Needs some love. Nothing special with check in or the stay itself. Not a bad spot for a quick night. Wouldn't book it for more than 1 day, but again, not bad for a quick stay.

Partner

10/10

Exceptional

31 Aug 2024

Judy

I have given a 5 even though I didn’t stay. I canceled directly with the hotel… Guess I needed to contact both… live & learn…

Leisure Family

10/10

Exceptional

23 Aug 2024

james

quiet , clean , and comfortable.

Business_and_leisure Self

2/10

Poor

21 Aug 2024

Greg

For what they are charging we should have kept driving to a better place to stay.
The place is old, outdated, dirty and smells musty.
We only stayed because we were tired coming home from the Carolina’s.

Leisure Family

8/10

Excellent

20 Aug 2024

Rashelle

The front desk staff was great, My daughter loved swimming in the pool.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2024

Alexia

perfect for a weekend trip

6/10

Pleasant

14 Jul 2024

Tiffany

Looked like mold on ceiling. Attempted to check in at 4. Room wasn’t ready. Guest room smelled like pure rubbing alcohol, maybe change cleaner for floors? Door extremely loud. No ice machine.

Friends_and_family Family

2/10

Poor

01 Jul 2024

Verified traveler

Not the best

Cleaning chemicals were extremely strong. We couldn’t stay the entire time we checked out before midnight. Not asthma or allergy friendly. Room was somewhat dusty, the mirror & the sink was dirty in the bathroom.

Friends_and_family Family

4/10

Poor

28 Jun 2024

Verified traveler

So so stay

When we arrived to check in on 27 June 2024 at 730 PM, we were told we did not have a reservation. I pulled up my email to show that the room was booked and paid for. Apparently, the employee was on the wrong day😳. The shower’s faucet was stripped; the handle went in EVERY direction. The water was scalding hot or super cold. It took 15 minutes messing around with the faucet to get warm water in order to shower. We checked out at 0730 AM on 28 June 2024 and employee DID NOT give me a receipt. All my years of traveling and staying at hotels, I have ALWAYS got a receipt; well not today.

Business

10/10

Exceptional

14 Jun 2024

Kaycie

The people make this our favorite place to stay in the area. Friendliest staff in sw Virginia

Leisure Family

10/10

Exceptional

28 May 2024

BRENDA

It was very clean. Breakfast was good. Staff was like family so friendly.

10/10

Exceptional

24 May 2024

Eric

May trip

The staff was very attentive. They made our granddaughters feel extra special. From the front desk to maid service to breakfast they were helpful and friendly. Girls enjoyed the pool the most.

Friends_and_family Family

10/10

Exceptional

10 May 2024

Cheryl

Easy to get to

Leisure

10/10

Exceptional

15 Apr 2024

Karen

It was very clean and staff was great

Leisure Family_with_children

8/10

Excellent

06 Apr 2024

James

Very nice property for the money, and they're working on some final updates to spruce it up. Good breakfast buffet. The only knock is that the mattresses are like trampolines. When my wife rolled over it about bounced me in the air.

Leisure Family

8/10

Excellent

24 Mar 2024

Gary

It's an older property, but they are seriously remodeling at the moment. Noticed a lot of workman hanging out in the lobby, the parking area too. Speaking of the parking area it's in terrible need of repair, I almost fell in a hole in a parking space.

Business Family

10/10

Exceptional

17 Mar 2024

Michael

A little dated. No usb ports

Leisure Family

4/10

Poor

03 Mar 2024

Amy

I know they are going through a renovation and it’s definitely needed. Did not know this when booked though. My room was gross and I would never stay there again. I feel bad because the girl working the desk was very nice, the property was just not worth what I paid for the night.

Leisure Self

2/10

Poor

10 Feb 2024

Candice

Would’ve been nice to know that they did not rent to locals. Paid online and had stayed there before, just more aggravating to get there and trying to check in and dealing with a rude customer service representative.

6/10

Pleasant

28 Jan 2024

Victor

summary of my night

for it to cost me 120+ there are a couple things to point out.
no drinking cups, had to drink out of ice bucket.'
no coffee or coffee cups. had coffee maker.
no extra blanket for bed, had to leave heat up to stay warm
no lotion, needed some for my arm.
who ever heard of 15x15 pillows..
the bed was lets say not what I expected
the room itself was nice and what was expected

Partner

10/10

Exceptional

15 Jan 2024

Carson

There wasn't any t.v. but other than that it was really good

Business

6/10

Pleasant

14 Jan 2024

Kyle

So so

Nice place. Staff was great. Breakfast was good. The bummer is we picked this hotel for the indoor pool but it's out of order.. somethings are uncontrollable but we're visiting family in town and that was the point coming to this place

Friends_and_family Family

10/10

Exceptional

16 Nov 2023

Lu

We loved looking at the mountains from our hotel room. Reno’s steak house and McDonald’s was next to the hotel. We plan to visit again and will most definitely stay here at Best Western.

Leisure

8/10

Excellent

21 Sep 2023

Matthew

It was under construction during my stay.

Business Self

10/10

Exceptional

15 Sep 2023

Mary

Excellent service

It was a wonderful stay. And Holly was very polite and got what we needed. I would recommend Best Western to all my friends. The check in Ladies were polite and very helpful when Questions were asked.

10/10

Exceptional

12 Sep 2023

Paula

Would stay again!

There was a lot of remodeling going on but I was in one of the newly renovated rooms. It was very nice, clean no issues at all. Plus there is a great restaurant on site Renos excellent!

Friends_and_family Friends

6/10

Pleasant

11 Sep 2023

Gail

Older facility but clean and now under construction.

Leisure Pet

10/10

Exceptional

09 Sep 2023

Mary

Best place

This place is the Best place to stay every one is polite, friendly, very helpful and Courteous. When ever I go to Wise Va, I book at Best Western hotel. If I was to rate them it would be 10 out of 10.

Friends_and_family Family

6/10

Pleasant

14 Aug 2023

steven

Service was fine, breakfast was good. Our room had a musty smell to it, that was only bearable for 1 night. Carpet in hallway needed replaced for sure. Overall a few improvements and it would be ok. They were doing some renovations down the hall.

Leisure

6/10

Pleasant

13 Aug 2023

Jenifer

The outlets didnt work and the whole place smelled like weed

Leisure Family

10/10

Exceptional

10 Aug 2023

Jennifer

Staff was very friendly and professional at check in!! Sweet young lady and very helpful!
Breakfast was good and love how they are renovating the place! We travel to and from Indiana a couple times a year and this is our new stopping place!

Leisure Family

6/10

Pleasant

18 Jul 2023

Shannon

We checked in and there was green stuff in our sheets so we asked for them to be changed and no one came. Also I asked if the pool was open but it's not so that was sad.

Business_and_leisure Family

10/10

Exceptional

24 Jun 2023

Barry

Had a good breakfast: scrambled eggs, toast, muffins, sausage gravy, byscuits, cereal, juice and coffee.

2/10

Poor

19 Jun 2023

Ricky

This hotel is under construction and had little to no cleaning done. The room smelled like a smoky bathroom.

Business

10/10

Exceptional

30 May 2023

CHRISTOPHER

1st time staying. Visit the area every Memorial Day weekend. Looking forward to our next stay there

Leisure Family

8/10

Excellent

29 May 2023

Shaunna

Pleasant stay

The room was spacious and the king size bed was comfortable. We enjoyed the coffee pods supplied for the in room coffee maker. We appreciated the small fridge and microwave provided. TV worked well. Pillow were comfortable. The hotel was being renovated so there was dust everywhere and plugs hanging out of the wall is some common areas. Staff were pleasant but not overly friendly. Ice machine on our floor was broken. Overall we were pleased with our stay. Once the renovations are complete this place will most likely be top notch! Just remember, no matter how nice the hotel is, customer service is what brings people back!

Partner

10/10

Exceptional

16 Mar 2023

Laura

Hotel is under renovation, full, but very quiet.

Leisure

4/10

Poor

27 Feb 2023

Brittany

I wasn't aware that you had to request a non-smoking room anywhere these days. I was given a smoking room and all of my clothes smelled like cigarette smoke. It looked like the hotel was under renovation which is great because it desperately needs an upgrade. Just make certain to request a non-smoking room.

Leisure Self

6/10

Pleasant

31 Jan 2023

Michael

No hot water in the shower

Leisure Friends

10/10

Exceptional

20 Jan 2023

Tara

The staff was absolutely amazing!! Tiffany the front desk manager, Taylor W, and Candice were so eager to assist me and were kind, courteous, thoughtful and available any time I called the front desk. They were so personable also. They took what is typically a transactional sort of task and made it interactional by asking me about how i was doing!!! Very perceptive and just phenomenal customer service. When i needed to stay a few extra nights they made sure my reservation was ready to go!! They are the best. I will stay here from now on because of their service. Thanks to them all.

Business Family

4/10

Poor

04 Jan 2023

Stanley

The lobby smelled like cat piss when I checked in. The hallway carpets are old and smelly. The bed had a plastic bed cover under the sheets like a baby crib and was very hot to sleep on. King mattress was old and on need or replacement. But the breakfast was very acceptable.

Leisure Family

10/10

Exceptional

04 Jan 2023

Justin

A

Leisure Family_with_children

8/10

Excellent

18 Dec 2022

Richard

Staff very nice, overall great experience over night stay. Walls are a bit thin, so might not be first choice if a really light sleeper.

Leisure Partner

6/10

Pleasant

13 Dec 2022

Verified traveler

I don’t recommend this BW

A disappointing visit to this site. The amenities listed were not in the room. : clock radio with alarm, microwave, Re fridge. There was heavy dust on the top of the headboard.
These problems were taken to the front desk at checkout. The response was,”Did you call and request them?”
These items were listed on the website as amenities and they weren’t there.
I didn’t need them but it is not my responsibility! They should be in the room.
The swimming pool and exercise room were not functioning.

Partner

10/10

Exceptional

29 Nov 2022

Derrick

Close to everything

Business Self

8/10

Excellent

02 Nov 2022

Cory

The hotel was convenient for us as we traveled. Our room was clean and comfortable. It is an older building but is relatively good condition.

Leisure Family

4/10

Poor

24 Oct 2022

Verified traveler

Spend a few extra dollars and go elsewhere!!

The overall condition of the hotel was quite poor. The rooms reeked of smoke, there were burn holes in the carpet, the curtains had holes in them. My family was in town for a funeral and we rented several rooms. After returning from the memorial service, my brother-in-law arrived back to his room to find another patron was now assigned to his room and all of his stuff was missing. The front desk claimed that there was no record of him even staying there and said they didn’t know where his belongings were. My niece tried the “find my iPad” feature from her phone and they could literally hear their missing devices alerting from behind the front desk. The staff claimed they had no idea where the items were yet they were stashed just feet away. It is a very sketchy area and the employees are even sketchier. Do not leave any items of value in your room if you decide to stay here and if you desire cleanliness, you’d be better off finding another hotel.

Friends_and_family Family

8/10

Excellent

24 Oct 2022

Deborah

Friendly and helpful staff. Basic but clean accommodations. Linens were threadbare but still usable. Mattresses were lumpy. Complimentary breakfast was very basic but adequate. Pool was closed for repairs. Lobby needs some lounge chairs.

Leisure Partner