Hotel New Neo

2/10

Poor

24 Jun 2026

Gloria

Old hotel. Need to be renovated.

10/10

Exceptional

24 Jun 2026

Roberto

Clean room and wonderful staff

Partner

6/10

Pleasant

23 Jun 2026

Sharee

Rooms were a bit roomier and location is topnotch, shortwalk to 5th Avenue and shopping, 12 minutes walk to MoMA, short walk to Central Park, 8 minutes walk to Time Warner. So location makes this hotel great for the NYC experience without the craziness of Times Square. However, the room could be cleaner. Not housekeeping’s fault, they do a great job with the beds and the bathrooms but the carpeting in our room was old and was damp next to the AC. Internet is faulty inside the rooms. Elevators also has long lines sometimes, about 10 to 12 minutes wait times rush hours.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Jessica

Average room
Everything is ok

Family_with_children

8/10

Excellent

23 Jun 2026

LINDA

Attentive

Partner

10/10

Exceptional

22 Jun 2026

Evan

Great experience

Partner

8/10

Excellent

22 Jun 2026

Christopher

We enjoyed our stay there for a second time.

Family_with_children

8/10

Excellent

21 Jun 2026

Fern S

Don’t forget to ask about the “destination fee”!

Family

10/10

Exceptional

21 Jun 2026

Brenda

I love it, stafff love thanks guys

Self

10/10

Exceptional

20 Jun 2026

Talin

Excellent staff, housekeeper and bar staff. Perfect Location will definitely come back.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Wenxia

The front one gentle man is very nice. But when we leave the Spanish speaker checker lady was very rude and inpatient.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Slade

Convenient and family friendly

6/10

Pleasant

20 Jun 2026

Julio Omar

Near central square and central park

Family_with_children

10/10

Exceptional

20 Jun 2026

Carolina

Good stay, walking distance to time square

Self

10/10

Exceptional

20 Jun 2026

khawla

Great location and friendly staff.

Self

6/10

Pleasant

19 Jun 2026

Katherine

The room was very dusty and had dirt piled up in the corners… the bathroom vent did not work, at times the a/c would stop working. There was no refrigerator in our room to keep our drinks cold.

8/10

Excellent

19 Jun 2026

Tomiko

Clean , central. Only 2 elevators, one out of order

Partner

8/10

Excellent

19 Jun 2026

Boshra

Elevators broke.
No dryer in the room. Took over 2 hours to deliver

Family_with_children

2/10

Poor

19 Jun 2026

Hyun Soo

The towels had more lint and dust than I expected, and the floor was wet, which caused my clothes to get wet. Overall, the experience was quite uncomfortable.

Family_with_children

10/10

Exceptional

18 Jun 2026

Naoko

Great location; pleasant combination of character and modernity

Self

10/10

Exceptional

18 Jun 2026

Karlene

Lovely and memorable overnight stay. Comfortable and perfectly located in NYC. Needs a bit of TLC, but the most affordable in a VERY expensive town..and it's MY hometown.

Self

4/10

Poor

17 Jun 2026

Clément

Location is amazing between Central Park and time square and the hotel is relatively clean but thats about it. Service was not great, only one elevator was working and took for ever to get to the ground floor and the rooms are not super soundproof. Oh and lets not forget we had no towels in the room and it only took two calls/requests plus 30 minutes of waiting to get them, not a great experience.

Partner

8/10

Excellent

17 Jun 2026

Edward

The staff were friendly. The room was clean. The gym was nice.

Partner

8/10

Excellent

16 Jun 2026

Diana

The room was surprisingly large for NYC and the stay overall is comfortable. the decor is a bit dated, particularly didn’t love the wall to walk carpeting which smelled a bit stale.

Partner

10/10

Exceptional

16 Jun 2026

Philip Wayne

We always stay here - love the location and the property itself. Elevators can be a little challenging sometimes but not enough of an issue for us to want to make a change.

Family

10/10

Exceptional

16 Jun 2026

Gina Maria

Perfect

Family_with_children

8/10

Excellent

15 Jun 2026

Michael

The staff was great, but the front desk attendants all seemed like they were being inconvenienced to a mild degree. I happened to have stayed down in the lobby bar area working for a few hours, while waiting for a room, and had interactions with everyone working. Oddly, they all seemed a bit annoyed or inconvenienced. Hard to explain, but their energy wasn’t inviting. Otherwise the rest of the staff was great. And while my stay was very good, the other review item I scored lower was maintenance. This is mostly the finishes in the room that require some refresh work. The wallpaper had visible lines, the bathroom needs better lighting and some TLC. The carpet and corners need to be redone (or replace with non carpeted flooring). The room was fine, but it’s showing its age. And I fully make that remark knowing NYC hotels are in old buildings that have different maintenance needs.

All in all, a good stay. Close to Central Park and all the good shopping :)

Partner

6/10

Pleasant

15 Jun 2026

Laqundra

Pictures make the hotel look better than it is. Bed had a stain, lamp shade was torn and stained, interior of the bathroom mirror looked like it was unraveling. They could use some upgrading.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Edmund

Clean room. Polite staff. Great location.

Family

8/10

Excellent

14 Jun 2026

Yoonsun

The wait time for the elevators was way too long.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Ariana

Great location and great hotel. I would stay there again. After staying near JFK (not recommended) this was an oasis!

Family

10/10

Exceptional

14 Jun 2026

Jeremy

Closely located to so many attractions: Rockefeller center, Radio City Music hall, Times Square, and the Hop on/Hop off bus drop. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Nancy

Great location. Front desk staff was not very friendly. House keeping staff was very nice. 4:00 check in ended up being 7:00 check in due to room not being ready.

Friends

10/10

Exceptional

13 Jun 2026

Michael

Great location to Carnagie Hall, and easy access to subway. Everything is awesome.

Partner

6/10

Pleasant

13 Jun 2026

george

downgraded my room co they overbooked the king

10/10

Exceptional

13 Jun 2026

shayneangelli

assistance to family with disabled child is less.. microwave is not available. they said its for safety but they gave me a kettle instead . I needed a microwave because my autistic kids still drink milk a warm one so i really need it. But kettle works.

elevator needs fixing. they need extra .. there's a lot of people checking in so i think its time to add more ..

they said my room is city view turns out just a windor facing wall or the the building.

anyway accessibility is the most important to me .. including the microwave.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Christine Marie

Staff was fine, the lobby was great, the room
Was in terrible condition. Clean as far as maid service but water stains on walls, dirty warped floor boards, super tiny, bathroom
Was horrific

Friends

10/10

Exceptional

12 Jun 2026

Rebecca

Great location! Food available in the hotel was good and there is nearby food should you want to go out. Location to the park and public transportation is excellent!

8/10

Excellent

12 Jun 2026

Thomas

Brilliant location and very clean but rooms are quite tired with damage and generally rough round the edges. However this hotel is in such a good location and its brilliant value. Chromecast didn’t work but wifi was good on devices.

Partner

10/10

Exceptional

11 Jun 2026

Adriana

Great location to visit New York. Walking distance to so many things such as central park, Carnegie Hall, theater district. Room was very well maintained, good space. Happy hour with live music was a bonus. Really enjoyed our stay here.

Family

2/10

Poor

11 Jun 2026

Melissa

Worst experience ever! Bedbugs in room and hair everywhere. Black mold in the bathroom. Cracked sink and carpets damp with mold. 50 layers of dust on the baseboards. Broken shade. Windows were open on 3rd floor. Did not feel safe. Do not stay alone as a female in this hotel better yet just book somewhere else. .

8/10

Excellent

11 Jun 2026

Candice

Check in came with a $100/day incidental fee. The room was okay except for the bathroom. The bathroom had mold in the shower and was dated. Cleaning service came everyday and refreshed towels. I liked I could connect to my YouTube and Netflix in the room.

Friends_and_family Family

2/10

Poor

11 Jun 2026

Diana

This was the worst hotel stay I have ever experienced. We were first assigned to a room that was already occupied. I immediately complained to the manager because I was then nervous that someone might be assigned to our room after we checked in. I was told we would receive compensation upon checkout for the inconvenience. Never happened.

When we checked out, we were told there were no notes on the issue. They said they had waived the hotel charge as a courtesy, but when I reviewed my AmEx bill, I had in fact been charged.

There was no coffee in the room, no washcloths, and no kettle. We had to pay an unreasonable amount for coffee in the lobby. There was also no valet parking, even though it was listed online as an amenity. My husband had to walk three blocks to the garage.

The hotel claimed there was a garage discount. We gave them our ticket to validate at checkout, and they said they had done so and sent a message to the garage, but when we got to the garage, there was no discount and no message. We were charged full price.
Really Shameful! I will never recommend this hotel to anyone and will never, ever stay there again!

Partner

10/10

Exceptional

10 Jun 2026

Amy

This is our third time staying here. It’s a great location! Not too hectic, but close to everything. Rooms are really large for a city hotel. Will stay again I’m sure.

Partner

10/10

Exceptional

08 Jun 2026

Miriam

Everything eas great, I just didn’t realize my reservations didn’t include breakfast, my bad.

Family

8/10

Excellent

07 Jun 2026

Yuki

It was very convenient location and cleaning staff were cheerful. Only problem was there are only 2 electors worked from the lobby, so sometimes I had to wait for a while. Otherwise it was nice stay and our family will be back next NYC trip.

Family_with_children

10/10

Exceptional

07 Jun 2026

Joan

Loved the bar area. Loved the food store. Shower was wonderful.

Family

10/10

Exceptional

07 Jun 2026

Patricia

The hotel was well maintained but the rooms could use a facelift. I loved the staff they were all so helpful and kind. The rooms were cleaned promptly and the breakfast they offer was a great starter for the day. Pricing was great i would recommend this hotel for your stay in New York.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Olsi

Great Location

Self

6/10

Pleasant

06 Jun 2026

yifeng

loud noise from roof top A/C condenser unites

Family_with_children

8/10

Excellent

05 Jun 2026

Mary Grace

A common public area would be helpful for anyone who has to-go food but don't want to eat in the room. But I know space can be a challenge in NYC

Family_with_children

10/10

Exceptional

04 Jun 2026

Marcia

It is in a great location to shopping and restaurants.

Self

6/10

Pleasant

04 Jun 2026

Javier

Carpets in room dated. Mattress work. Pop smell near elevator bank. Will not return

Self

10/10

Exceptional

04 Jun 2026

Jackie

Oh you are performing in Carnegie hall or going to a concert, Park Central is right across street . Also one block from Central Park. Excellent location!

Friends

2/10

Poor

04 Jun 2026

Ben

Room was dirty, blind had broken 45 mins wait for no one to come and complained to the manager who was a disgrace. Stayed a few years back was such a nice place would avoid now. Can see why it was £250 a night cheaper than everywhere else.

Self

6/10

Pleasant

04 Jun 2026

Stephanie

The pictures on the website do not give an accurate depiction of what the room is actually like. It is not modern, sleek, and clean.

The vacuum that the cleaning service used was out in the hallway and it looked like it was from the 70s or 80s. There is no way the floors are clean.

Additionally, there were men’s hairs in our bathroom from the first day. The bathroom mirror was pitting and terrible.

For this to be a 4-star hotel, they would need to do ALOT of renovations.

Friends

6/10

Pleasant

03 Jun 2026

Harpreet Kaur

Likes: Beds were very comfortable.

Dislikes: Bath didn’t drain properly which meant both guests couldn’t use it. Took a while to fix.

There was no kettle or tea/coffee in room. Was provided on request but the milk/creamer tasted bad.

The room temperature was not well regulated. Too cold at times. However, blankets given on request.

Bathroom door got jammed and had to get someone to fix it very early morning and I was almost late for a meeting.

Family

10/10

Exceptional

03 Jun 2026

Ashley

Great hotel and location that was close to Times Square but not in the mix of it all. Lobby was very clean! Staff was attentive. Room was also very clean! Would absolutely return.

Self

2/10

Poor

02 Jun 2026

Anselmo

I like nothing it was a horrible experience I’ve stayed in better rooms at a motel 6 , we had to carry our bags 3 blocks just to get to the hotel , the room was old and run down , beds were not comfortable , had no iron or refrigerator or microwave , for the price we paid was not justified, being downtown New York City you have to do better , what was suppose to once in life time experience was horrible stay

Partner

8/10

Excellent

01 Jun 2026

Andrew Jon

Great stay

8/10

Excellent

01 Jun 2026

alessandro

Two-night stay for business. Bell service was not good. only one person on call clearly not in control of the situation. overall ok.

Self

10/10

Exceptional

31 May 2026

Jazmin

Clean room, but the vanity on the bathroom needs maintenance.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Kathleen

It was a great experience, just as explained

8/10

Excellent

30 May 2026

Michael

Great location. Staff is wonderful and the rooms are clean. Older hotel but well priced

Partner

10/10

Exceptional

30 May 2026

Kenneth

Lovely hôtel, really great place to stay, great location, friendly staff will definitely return soon

Family

10/10

Exceptional

30 May 2026

Marie

Great location near Central Park. I wish more affordable than other hotels that are this nice. It’s basic, but if you stay in the right tower and get the right room, you’ll feel safe, well accommodated, and ready to go about your business every day.

Self

8/10

Excellent

29 May 2026

Stephen

Excellent location, clean rooms.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Gayle

Loved the daily room service. Got stuck in the elevator the first night, as the door wouldn't open. Would have loved it if breakfast were included in the nightly accommodation cost, but I guess this is New York. :)

Family

8/10

Excellent

28 May 2026

Kay

No coffee pot in room.
No restaurant
Turned cold and they couldn't turn the heat on for the hotel

8/10

Excellent

28 May 2026

Jennifer

Staff were amazing. However, my unit didn’t have mini refrigerator so be mindful of that and also we had to get fans… the ac was set for 65 and it was still hot. Target is down the street for $15 fans. I had to leave the 2 fans I bought so I know they have some to let people use. Or the cleaning staff took them ;) Overall, great safe stay and I would stay again.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Jen

When arriving before check in time, staff was helpful with checking our bags so that we could explore the city and come back. When arriving at check in time, the room type we booked was not ready, so we opted for a double that was ready. Room was dirty, shower was smaller than a cruise line shower, mold, etc. Window shade didn't work, and it wasn't until last day that we realized our window had been open the whole time. Carpets filthy everywhere, especially in lobby seating area. Elevator buttons sticky, wouldn't light up in hallway so no clue if you called the elevator or what direction it was going. Ice machine broken. The only positive was the location; right across from Carnegie Hall, near 57th street subway stop. I would not stay here again, simply for the cleanliness/maintenance issues. Front desk staff friendly.

Friends

4/10

Poor

28 May 2026

Antonia Martinez

We stayed at Park Central hotel for the Memorial Day weekend,
We were given a room that was not only not clean it was smelly and had mold on the bathroom sink and no towels on the bathroom, we asked to get another room and it was worst. We ended up with a very small stall shower, very crowed too, and also mold in the bathroom sink too.
I would have preferred a tub and shower, I was very disappointed this time, we had stayed before at this hotel with a totally different experience than this time,
I would not recommend this hotel anymore.

Family

6/10

Pleasant

27 May 2026

Christopher

I like that it was right across the street from Carnegie Hall. And David was very very helpful on the flipside. The rooms are dated. There’s no refrigerator in the room to keep your leftover food. The other thing is I’ll checkout day at 9 o’clock. The housekeeper knocked on the door and then walked in. That was unacceptable.

Partner

4/10

Poor

27 May 2026

Daniel Charles

Customer service not aligned to amount charged.

Friends

6/10

Pleasant

27 May 2026

Kathleen

The room was very clean and the housekeeping staff very helpful. The bathroom was the problem - no lotion, etc. I would expect these amenities in a hotel of this caliber. It was the size of a small closet and the mirror backing was peeling.

Family

8/10

Excellent

26 May 2026

Mila

Great location, friendly staff and everything else was fine, but the old carpet needs to go, I could definitely smell years and years back, when it was ok to smoke in the room.

Self

10/10

Exceptional

26 May 2026

Beth

The room was very hot! The fan helped but it would have been better if the air conditioning worked!

Partner

10/10

Exceptional

26 May 2026

Rachel

Beautiful hotel unbelievable location. Lifelong new yorkers that now live out of state so we know the city. Central park 2 blocks away, amazing restaurants all in walking distance. Room was very large and spacious but outdated but we didnt care it was clean and the hotel was immaculate and well maintained.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Alex

Okay enough but Low key sullen front desk. No one answered housekeeping extension. Slightly busted-ragged towels, loose toilet paper roll dispenser, etc. Came back one night and elevators were malfunctioning

Family

8/10

Excellent

25 May 2026

Tom

Quick stay, hotel was good

10/10

Exceptional

25 May 2026

Sydney

I loved my stay. The staff was wonderful and the hotel was clean, my only complaint was the bathroom was very tiny but everything else was nice. I would book again!

Family

10/10

Exceptional

25 May 2026

Maureen

No cups in room?

Self

10/10

Exceptional

25 May 2026

Lorinda

Enjoyed our stay - perfect location.

Family

10/10

Exceptional

25 May 2026

Eduardo

Excelente

2/10

Poor

24 May 2026

Jillian

Upon arrival, told we’d been “upgraded” to the West House next door. Sounded exciting with promises of included breakfast and happy hour. We ended up in a room with no bathroom counter and no air conditioning. Should’ve been a sign when there was a stand alone fan in our room. The room didn’t go below 75 once.
The front desk staff was wonderful, their only saving grace.

Partner

8/10

Excellent

24 May 2026

Francis

The price for the location was outstanding. There are 700 rooms in the hotel. This is a big property and you feel it. Security is excellent. The only thing that stopped me from giving higher scores was the fact that my bedroom had no towels. It took over an hour at 3:00 am to get them. Room was clean. The mattress was very firm and the sheets were high quality.

I had an important meeting 10 minutes away in the morning. I arrived at 2:00 am and left at 8:00 am. For my purposes this was a great location. Keep in mind that it is not a five-star place. The resort fee was and is annoying but you find them everywhere. If you need a place to sleep in New York City and you want to be close to everything, this is a good place to consider.

Self

4/10

Poor

24 May 2026

David

Bathroom had hair in it when we arrived and no towels. Also, the soap dispenser did not work. When we told guest services they promised us an upgrade for the last of theee nights, but it was really not an upgrade. Smaller bathroom and very similar room. It seems that the communication between staff as to what was happening was also poor and when I told guest relations how disappointed I was, they kind of just shrugged their shoulders.

Partner

6/10

Pleasant

24 May 2026

Anne

We visited this hotel in April for 2 nights. The hotel lobby and bar/restaurant was magnificent, the live music was great. However, our room was not as clean or well-kept as we had hoped. The carpet had a huge wet spot on it that we assume was from housecleaning, but not letting it dry fully before putting more guests in the room was not ideal. We had to walk around it the whole time so our feet/socks did not get wet. The shower drain was clogged & pooled water in the tub when we showered. Our room did not have towels upon arrival, but they were delivered quickly when we let hotel staff know. Overall we expected a bit higher level of our actual in-room experience for the location & price.

Partner

10/10

Exceptional

24 May 2026

Kelly

Had a wonderful stay with my daughter and would recommend. Close to a lot of attractions, relatively clean and the staff was wonderful.

Family_with_children

10/10

Exceptional

22 May 2026

Geri

Highly recommend! Great location. Super friendly and helpful staff. Very clean and beautiful rooms.

Friends_and_family Family

8/10

Excellent

22 May 2026

Erez

The fact there are no refrigerator in the room was a big miss.
View of a wall for the price of the room is not value for money.

Partner

10/10

Exceptional

21 May 2026

Tina

Na

6/10

Pleasant

20 May 2026

Jennifer

Great location and very comfortable beds. One elevator was continually down which was hard. Tub stopper was only half effective and rusty coloured water came into tub at some point every time i ran it. Slow for service for extra blankets and pillows and to plunge a toilet (7 hours later). There also is an extra $40/night fee which was not advertised until we were checking in. non-negotiable apparently.

Family

8/10

Excellent

20 May 2026

roberto

Staff was excellent! Helpful and kind.

Self

10/10

Exceptional

20 May 2026

Roberto

Very clean room and hotel, staff was very friendly and professional.

Partner

6/10

Pleasant

20 May 2026

Jacqueline

Room was not clean. Hotel could use an update.

Staff were great!

Partner

6/10

Pleasant

20 May 2026

Peter

Other than the location, there’s not much to recommend this place. It’s fine, but dingy & dilapidated.

Partner

8/10

Excellent

20 May 2026

MICHAEL

Very nice property, we'll located
Staff is very friendly and accommodating.
The restaurant/bar in the hotel is not open in Mondays so if you are a Monday traveler, take note

Partner

2/10

Poor

20 May 2026

NFN

They charge me twice

Partner

8/10

Excellent

19 May 2026

James

Lobby was nice, but room was old. Only one elevator worked so had to wait often. Located in good area close to the Subway.