Hotel New Neo

10/10

Exceptional

10 Mar 2026

Jenny

I like the place close to the train stop, and it is a safe area and they cleaned every day

8/10

Excellent

10 Mar 2026

Pierina

Great location! Bathroom could use a deep clean but otherwise it was a good stay.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Natalie

The property was close to subways to take you anywhere in the city that was fast and affordable. The hotel is close to Central Park and time square. The hotel offers a discount from local places which was very nice. Heaven on 7th had great slices and offered discounts. The front desk staff was not as polite as cheaper places, but the rest of the staff were amazing. The rooms were clean, but our room had a terrible air conditioner and it was very hot during winter our entire stay. Request a refrigerator if you want to store food or keep cold drinks. They only provide to those who request one.

Partner

8/10

Excellent

09 Mar 2026

Elena Ferrebee

We stayed at the hotel in early March and the thermostat was set to only allow the heater to be on and we would have preferred to run the air conditioning in the room as my husband prefers a cooler room for sleeping. The beds were a little hard for our liking as well. Otherwise, a great hotel stay and the staff were fantastic and very helpful.

Family

4/10

Poor

09 Mar 2026

Marina

If you are planning to stay in a hotel with an infant, Park Central Hotel New York is not for you, keep looking for a better option.
I contacted the Park Central Hotel New York a week before my arrival to make sure there would be a refrigerator in my room. My 2-month-old baby needs formula, and I must keep it refrigerated to prevent it from spoiling. They told me they'd provide a refrigerator in my room for an additional fee, but when I arrived, they told me all the refrigerators were already reserved. My situation was considered a medical emergency because I had no other food for my 2-month-old, but the guy they called \"the engineer\" said my best option was to buy a mini-fridge on Amazon. Man, that sounds ridiculous!

I paid for breakfast, but they didn't give me meal cards when I checked in. A tip for anyone staying at the Park Central Hotel in New York: tell them you paid for breakfast so they give you meal cards when you check in and you don't have to go back and get them, like I did.

I booked a Deluxe room and got a room with a draft coming from every window! The only heater was a fan heater under the window and it wasn't working good enough, so we slept in our jackets the first night. The carpets were dirty and stained, and the bathroom door was scratched, as if a dog had been scratching it. I can't even imagine what a regular room would have been like instead of a Deluxe! On the second day, I asked reception for an extra blanket because we were freezing cold.

Family_with_children

10/10

Exceptional

08 Mar 2026

laura

Room staff was great! Kept room straightened. Were missing some towels but they were quick to get. Restaurant was tasty and service was awesome. Great location. Would definitely come back. Lobby staff were helpful and personable

8/10

Excellent

08 Mar 2026

Julie-Ann

Did not have laundry to do.
The only thing that wasn’t a good was for breakfast. We were not able to have breakfast because they had a private party and the breakfast area was closed for two different times.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

John

The rom was great, amenities

10/10

Exceptional

06 Mar 2026

Lourdes

Yes

Family

10/10

Exceptional

04 Mar 2026

NICOLE

I was stuck here during the blizzard of ‘26. It was fine. The room was hot but the window opened. Being unable to manage the temperature in early menopause is my only complaint. Brooklyn Diner was open and the food was great as well as the bloody Mary!

10/10

Exceptional

03 Mar 2026

Jane

The staff did a really good job cleaning our room each day. Kudos to the cleaning staff!

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

Carrie

The location was great, the room was disappointing. The carpets were in bad shape in the rooms. It did not seem very clean. The bedding was comfortable and clean the bathroom was clean. They only cleaned our room one day out of the three days we were there. There was not a door hanger on the door to request service and when we did request, they didn’t come.The lobby was in OK condition, we did see some bugs in the lobby!

Friends_and_family Friends

4/10

Poor

03 Mar 2026

Amelia Ann

The bathroom was in poor condition. The mirror was broken and the elevator situation was a nightmare.

10/10

Exceptional

02 Mar 2026

Jennifer

Great location! Comfortable beds with nice sheets! Lovely staff! This is where we usually stay when we’re in NYC

Family

4/10

Poor

02 Mar 2026

Jessica

Chromecast doesnt work.

4/10

Poor

02 Mar 2026

Jessica

The google chromecast doesn't work. Waited for multiple people to try and connect it only to be told by the front desk at the end of the second day that it being ohased out and doesn't work in a majority of the rooms. Which would have been fine had i not waited for people to come and \"fix it\".

10/10

Exceptional

02 Mar 2026

Natalia

Amazing area. Close to everything. The hotel could have more amenities/ game room. The cafe downstairs needs to be open longer.

Family_with_children

8/10

Excellent

01 Mar 2026

Trinity

I was concerned about cleanliness given all the recent reviews about filthy rooms, but the room was plenty clean if a bit run down. I had a premier king, which was quite spacious by NYC standards. The two issues I had were the water never got hot in the bathroom and there were crazy lines to go up in the elevator and someone had to let us down in the service elevator because the down elevator was packed to the max each time it came. Shout out to Mariah (MOD?) on Saturday night. She was so helpful to everyone who needed anything. Girl Boss!

8/10

Excellent

01 Mar 2026

Daniel

The hotel was very clean and staff was very accommodating

Partner

10/10

Exceptional

01 Mar 2026

Nicole

If you're looking for location, comfortable beds, larger room options this is the hotel. I booked queen double corner room & it was perfect. Location from Central park, dining options & tourist spots places this hotel in the perfect location and price range.

6/10

Pleasant

28 Feb 2026

Jordan

The room was a bit dirty and the bed I slept in had a huge concave in it but I was so tired and it was located in a great spot

Friends

6/10

Pleasant

28 Feb 2026

mohammed

No water in the room

Self

10/10

Exceptional

27 Feb 2026

Angela

Exceptional staff. Location is perfect, close to Central Park, theaters, Times Square and Rockefeller.

8/10

Excellent

27 Feb 2026

tamrah

Clean, great location.

10/10

Exceptional

26 Feb 2026

Claudia

Good

Leisure Partner

10/10

Exceptional

26 Feb 2026

Adrea

Nice staff and the room was ready when promised.

Family_with_children

2/10

Poor

25 Feb 2026

Nunzia

Staff was very unhelpful and not friendly at all.. Rooms were not great.

Friends_and_family Family

4/10

Poor

24 Feb 2026

Casey

Smelled like smoke on entry. It did go away after a few days, but not pleasant. The closet smelled ungodly strong of body odor or something as well… I had to keep the closet closed the whole time. Generally felt a bit ill after each night

8/10

Excellent

24 Feb 2026

Lorena

Great location and awesome room. Only thing I would say is I had to ask for our towels and cups to be replaced more than once.

Partner

10/10

Exceptional

23 Feb 2026

Ka

Staff was great, room was great!

Partner

10/10

Exceptional

22 Feb 2026

Dorothy

Everything was wonderful!

10/10

Exceptional

22 Feb 2026

Marie

Overall customer service was amazing room little small but manageable

10/10

Exceptional

22 Feb 2026

Hasbleidy M

excellent location, friendly staff, and they hold your bags if you need to explore the city prior check-in!

Self

10/10

Exceptional

22 Feb 2026

Lindemberg

Very Good

6/10

Pleasant

22 Feb 2026

Andrew

the front desk was incredibly slow and the staff weren’t very pleasant. otherwise it was a good experience.

10/10

Exceptional

22 Feb 2026

Glenda

The location was fantastic, really convenient with Central Park, Broadway, and other entertainment just nearby. The room was spotless, and housekeeping did a wonderful job taking care of our space every day. Overall, I would definitely recommend staying at the Park Central Hotel.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Robert

Very nice stay that is within walking distance to a variety of attractions.

Partner

10/10

Exceptional

21 Feb 2026

Devoney

Ok

8/10

Excellent

21 Feb 2026

Michael

Good location. Good breakfast. Nice hors d'oeuvre in the evening.

10/10

Exceptional

20 Feb 2026

John

Nice staff. Great breakfast.

4/10

Poor

20 Feb 2026

Colleen

When I checked in I told the front desk staff that my daughter would be back before me to get the room key because the room wasn’t ready. I added my daughter’s name to the registration and left to do things in the city. When my daughter and her best friend got back to the hotel to get the key at 3-4pm the front desk clerk told her she couldn’t give it to her because she wasn’t 21 and they had a bar there . After they resolved that problem stating that my daughter was there for a college tour of Pace University the next day and not to underage drink , the front desk person assumed that my daughter and her friend were lesbians and needed to be switched from a king size bed to two doubles . First, who is sleeping and how we are sleeping is none of their business and second there are kids all over the hotel. The front desk person should have had these conversations with me at check in, not my 17 year old daughter and her 18 year old friend who lives in NYC. Very disappointed!

10/10

Exceptional

20 Feb 2026

Susy

The housekeeping staff was incredible-- I've never been to a hotel room that was as impeccable as this one. I had gotten a fairly cheap rate (last-minute booking) and had read the reviews about the cleanliness, but I didn't believe it until I saw it. Couldn't recommend it enough-- the staff was friendly, the location was ideal, and the rooms were spotless. I will definitely be staying here next time I visit.

6/10

Pleasant

20 Feb 2026

Romina

The staff was super friendly, but for the price the bathroom had cracks, the area where the full length mirror was located was dark. Also the room wasn’t very clean and not having secured WiFi almost made me miss a whole day of work.

Friends

10/10

Exceptional

18 Feb 2026

Jon

Great and courteous staff

4/10

Poor

18 Feb 2026

Rhonda

It’s a tired old hotel in need of a renovation. Doors didn’t close right, very load, could hear the rooms around us, fridge seal didn’t close right so useless, the hotel ran out of clean towels, stain on pillowcase reported yet never replaced. Sadly location not worth it. Would choose elsewhere.

10/10

Exceptional

16 Feb 2026

Garry Paul

The location was excellent! The hotel is just great and everyone is very courteous and professional

Partner

4/10

Poor

16 Feb 2026

Stephanie

So many things. The room was just worn out. Large hole in the carpet, broken lamp, phone didn’t work.
I requested a refrigerator 5 different times, once 3 days prior to arrival, and 4 times during my stay. Each time I was told it would be delivered and it never showed up.

Friends_and_family Friends

4/10

Poor

16 Feb 2026

Keri

Room was not in good condition. Wall paper peeling, holes in wall, extremely small shower (like an RV), only warm water…no hot water, closet door broken, poor lighting.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Caridad

The room was spotless comfortable , and met our needs.

6/10

Pleasant

15 Feb 2026

Mohammed

I exp

6/10

Pleasant

14 Feb 2026

Justin

Hotel was nice, but the rooms are small. When we initially walked in we realized a few things were already broken like the bottom of the bathroom door almost looked chewed. And the bathtub overflow drain, was completely taken out, and was just laying on the tub floor. The bathroom floor also did not look clean by any means, just hair and grime on the floor.( this is before we even settled in so wasn’t our hair). Throughout our stay the air was set at 65, but I swear it was hotter than that, we tried turning it down, but that was as low as it went. And I am always cold, and for me to want it below 65 was not normal. Everything else was good.

Partner

2/10

Poor

14 Feb 2026

WENFEI

No cleaniing up the room

10/10

Exceptional

13 Feb 2026

Zachery

Great location. Friendly staff.

Leisure Self

6/10

Pleasant

13 Feb 2026

amanda

Great experience until I was charged for smoking in the room which I never did. I always smoked outside the hotel. I’m on camera. My clothing may have smells like cigarettes.

Business

10/10

Exceptional

12 Feb 2026

Darius

Very clean! Elegant!! Staff was great, definitely staying here again. Close to everything restaurants nightlife you name it 10/10

10/10

Exceptional

12 Feb 2026

Heather

Excellent location, friendly staff, clean rooms.

Leisure Partner

6/10

Pleasant

12 Feb 2026

Helen

Reception staff who were are first point of contact on arrival after a long flight, were not friendly, we expected at least a smile! Room was clean, beds comfortable but we had a very noisy heater. You have to request a kettle in the room on arrival and we asked 3 times for teabags before they finally arrived. We didn’t find the bar staff helpful either. Sat at a table and waited 10 minutes to be served before we walked out. We were looking forward to happy hour on the Tuesday night which was effectively wine £6 and beer £7, no other special prices. We were hoping for maybe a 2 for 1 cocktail!
On the positive, taxis right outside, great restaurants nearby and steps from the subway and Central Park which we loved.

Leisure Friends

2/10

Poor

11 Feb 2026

jeanne

DANGEROUS & DISGUSTING: DO NOT STAY HERE
I was forced to vacate this property at 1:00 AM because the conditions were not only unsanitary but physically unsafe.

My Experience:

Room 715 (Filth): The room was repulsive. There was makeup residue on lamps, large stains on the carpet, a broken mirror, and hair scattered across the bathroom and bed sheets.

Room 1051 (Safety Hazard): After I complained, they moved me here, where it got worse. The door lock was broken, forcing me—a solo female traveler—to barricade the door with furniture just to feel safe. The window also wouldn't close or lock, the phone was dead, and someone was smoking nearby (triggering my asthma). The bed sheets here were also stained and covered in hair.

This place is a health and safety violation. I have photographic evidence of everything. I am demanding a full refund and will be reporting these violations to the NYC Department of Health. Avoid this hotel at all costs.

Business

8/10

Excellent

10 Feb 2026

Fernando

great room, service and location
just need a kettle on the rooms

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Ken

Booked two rooms. One room had no issues, and the kids were happy with their space. Unfortunately, the other room had a heating problem during a NYC deep freeze. The first night, the temperature was around 63°F. I contacted the front desk the next day, and they promptly sent a very polite and professional technician. The heat improved, though it didn’t fully reach a comfortable level; the second night it maxed out at 66°F.
During checkout, Carolyn handled the situation with genuine care and professionalism. She took the time to listen and made sure I felt satisfied with how the issue was addressed. Thank you, Carolyn.

Leisure Family

10/10

Exceptional

09 Feb 2026

Doneisha

Great!

10/10

Exceptional

08 Feb 2026

Stefanie L

The room was clean the bed was super comfy all in all it was worth the money.

Partner

8/10

Excellent

08 Feb 2026

David

Room was spacious and clean, although the mattress could use replacing. Good location as it was very close to the play we saw and also close to restaurants.

Leisure Family

10/10

Exceptional

08 Feb 2026

Maria

Great hotel definitely coming back here

Leisure Family

4/10

Poor

07 Feb 2026

Oren

Check in - 20 min wait
Elevator - 20 min wait in the morning
Next door room - noisy at 2am. Walls made of paper ..
Front desk service phone - 10 min wait and not effective
Staff - not very pleasant

Business Self

10/10

Exceptional

07 Feb 2026

Dorothy

Fast check in, clean hotel

Leisure Family

8/10

Excellent

06 Feb 2026

Denise Ann

Was great as last time only downfall was not enough hot water for ur showers.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Gabriel

Everything Brilliant

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Emilian

Nice rooms, good heating in February stay, courteous and good sense of humor staff, spacious lobby, nice central location, will make reservations again.

6/10

Pleasant

06 Feb 2026

Mary

The staff was excellent. The location is excellent.

The room was not...when I arrived, I couldn't pull down the shades and had to call three times to get someone upstairs.

When the heat turned on, it either whistled loudly or knocked like an old fashioned radiator. It woke me up at 3:30 am one morning and I turned the heat off because it was the only way to sleep.

The bathroom door did not lock. The toilet paper holder was broken.

The room was just a little gritty.

The elevators are slow; not big enough and I had to wait frequently for 2-3 elevators to go by because there wasn't enough room to get in.

Overall, you can't beat the location...everything I was interested in doing was within 25 minutes. But, the actualy time in the hotel was not terrific. If you did a renovation, you could charge more money!

Leisure Self

8/10

Excellent

05 Feb 2026

Madeline

Staff were amazing! Room was more run-down than expected

Leisure Family

6/10

Pleasant

05 Feb 2026

Christine

Room condition seemed beat up. Heat was so loud and constantly running making it hard to sleep. Not enough towels in our room. Not as nice and clean as I remember from when I stayed in 2018

Leisure Family

10/10

Exceptional

04 Feb 2026

Steve

Clean room
Comfortable bed
Quiet room
Good value

Business_and_leisure Partner

8/10

Excellent

04 Feb 2026

Luis

Good rooms,
Great staff

8/10

Excellent

03 Feb 2026

Gabriel

The bathroom is decent and the bed is good. The trim all over the room is damaged and you can noticed the edges of the room are not fully clean but for the price it’s ok.

Business Self

10/10

Exceptional

03 Feb 2026

David

Room was clean, comfy and we enjoyed the hotel bar.

10/10

Exceptional

02 Feb 2026

Allison

We arrived four hours before check in and the hotel allowed us to leave our luggage. The front desk staff was very friendly. Our room was spotless and we had a nice city view. Great, convenient location and reasonably priced.

Leisure Family

10/10

Exceptional

02 Feb 2026

Omar

Clean room, very comfy bed n pillows. Very nice and calm room color, carpet making it a warm calm enviroment….very very relaxing decoration unlike many hotels in nyc. Bravo for that!!

10/10

Exceptional

01 Feb 2026

Marisol

Nice location, room was spacious. Nice blacked out curtains and very quiet room.

Leisure Self

10/10

Exceptional

01 Feb 2026

Cameron

Staff was excellent.

2/10

Poor

01 Feb 2026

Marce

As a travel agent, I wouldn’t recommend this to clients. Personally, I wouldn’t recommend this to family or friends either. The check in staff was rude. The rooms are very old and neglected. The only thing that seems to be maintained is the lobby entry area. Once you’re past that, it’s not great. Very disappointed with the stay.

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

Maureen

As always, great accommodations in a central location. Great staff and wonderful rooms.

Leisure Family

8/10

Excellent

31 Jan 2026

SUKHVINDER

Yes

Leisure Family

10/10

Exceptional

29 Jan 2026

Vicki

The location was excellent… The staff were very helpful… Our room was just lovely… We had two big queen size beds nice bathroom. Everything was lovely.

Leisure Friends

8/10

Excellent

29 Jan 2026

Eleana

Room was spacious bed was comfortable but room and corridors looked worn out. Water pressure in shower was not good

Business Self

10/10

Exceptional

28 Jan 2026

Natalie

The hotel is beautiful...very clean and stylish. Staff are lovely and willing to help (apart from 1 receptionist who would kill her 2 smile) but overall we had a lovely time.

Leisure Family

8/10

Excellent

27 Jan 2026

David

great staff.

Business

10/10

Exceptional

27 Jan 2026

Dennis

super convenient location for everything
The hotel is quite good, you can't complain for the price.

Leisure Family

10/10

Exceptional

26 Jan 2026

Gillian

everyone was so helpful. We had to depart early due to the storm and they couldn't have been more helpful. I will definitely stay again!

Business_and_leisure Family

10/10

Exceptional

26 Jan 2026

Lana

we have stayed here 4 or more times. I love this location, the lively lobby bar area and the staff are very friendly and helpful.

8/10

Excellent

26 Jan 2026

Margaret

good service....changed our room without a problem

10/10

Exceptional

26 Jan 2026

Michael

Excellent service, accommodating and comfortable

8/10

Excellent

26 Jan 2026

Katherine H

We like staying at the Park Central Hotel particularly because of its location. It was central to everything we had scheduled for our stay in New York. The staff is friendly and that is a big plus.

Partner

10/10

Exceptional

26 Jan 2026

Maria Paula

Very good place

10/10

Exceptional

25 Jan 2026

Barbara

Yes to all

10/10