It's ok
Guess what happens next? After waiting 20 min, they come and settle new guest in that room. I was so annoyed and cross. I was told I am alone so why do I need bigger room. I booked delux room doesn't matter I am alone.
Well I was give a room on 3rd floor now. I have fibromygia so it was problem for me. Anyway next thing is the room is next to their Terrence restaurant and music is on till 2am and people are chatting till morning.
However, overall experience is nice. People were nice and they were nice especially on the last day.